Name: Quicken Loans
Rating: 4.1

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Andrea Veil Silver Spring, MD

The process was simple and easy. It was nothing like the long and cumbersome experiences of the past with other companies.

3 years ago Edited September 14, 2021

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Farrells Rapid City, SD

Everything was fine until after closing Amrock screwed up 2x paying off my previous mortgage. When I called I was assured by Rocket that it would be corrected & paid. It wasn’t. It’s now 19 days later & I’m still trying to get this paid. Lots of phone calls & haggling. Previous mortgage is pissed & hitting my credit report, & I now have to make a payment & late fees on a mortgage that is NOT my responsibility! It was a good experience but ended badly.

3 years ago Edited September 14, 2021

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Mczerwinski Boca Raton, FL

Absolutely horrible. They do NOT communicate at all. They sit on your information for weeks. It's been weeks now and we have not heard a word from them. Every time we call they tell us the same thing, we received everything and we just need to review it. The staff is unhelpful and is borderline rude. I wish we went with another company to refiance.

3 years ago

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Cody Mitchell Fort Worth, TX

Everyone was extremely helpful throughout the entire process. I will recommend anyone that is looking at a new purchase or refinance.

3 years ago

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Charles Williams Torrance, CA

This was my second refinance with Quicken Loans, and once again the experience was seamless and amazing, and closing was quick and easy.

3 years ago

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Bernard Hinson

Great experience! Very quick turn around on getting loan approved and closed. Andrew V was awesome!!! Great customer service and very knowledgeable!

3 years ago Edited September 14, 2021

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Dawn Richardson Clarks Summit, PA

It has been the best experience I have had with any lender..from start to finish! All staff was knowledgeable, friendly and helpful!

3 years ago Edited September 14, 2021

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ed hess Northampton, PA

They helped me take advantage of lower rate and went smoothly thru the process once again, as I did with them previously

3 years ago

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Jeanne Lester Ogden, UT

They are always so helpful and have great customer service. They don't treat you like a number on a quota but as a valued customer.

3 years ago

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Jess Delawyer Waukegan, IL

We can never get a hold of anyone. Tried for nearly a month to get pre-approval letter to our realtor but keep getting voicemail or excuses why they haven't sent it (miss typed, thought I did it, etc). Finally got a text and it was for pre-qualification not a pre-approval which is what we asked to complete. Thank God we figured that customer service is awful before the credit check (which we thought was already done) as we are going to go somewhere else.

3 years ago

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robert wheaton ,

They stated off by lying on how they contact you, i put limited info in about them getting me the info VIA E MAIL ONLY !!!!! and 3 seconds after i hit send my phone rings and its them...going into his speech, i told him I'm on a zoom call for work and that's why i did it this way but now they are coming 3 seconds after i hit send...???? I personally don't do business with anyone who starts odd by NOT being honest in a first attempt to get my attention. so, off i go to another company to refinance my home.. i find it very hard to understand 3.3 START AVERAGE,. HUMMMMM

3 years ago Edited September 14, 2021

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kyle graham Anchorage, AK

WATCH OUT CONSUMER!! This big time company will is ready to jerk your chain (and wallet) all the way to the bank. Your “good faith” commitment means you have committed to new and unadvertised fees while the process stalls and the fees continue to add up. Much later, you will be re-discovered and asked to pony up more money because you as the consumer – did YOUR part. Save your time and money while you still can. It’s not quick and you should expect to pay more than you planned.

3 years ago

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Zebulen Pike Scottsdale, AZ

Quicken Loans, took all of my documents, told me everything was good.Did a verified approval. I made a $50k non refundable deposit. They charged me $500 non refundable deposit for an appraisal fee. 12 hours later they denied my loan. Stated that they could not contact my employer. Gave me no option to correct. I re applied with US Bank, approved and saved me 100k over the term of my loan.

3 years ago

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Kevin Hendry Fort Lauderdale, FL

started process in Jan 2019 ,after 6 months ,multiple repeat upload of requested documents ,they continued to drag their feet, lost 500 dollars on appraisal fees , worst experience I have ever had!! Steer away from this company ,

4 years ago

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R Seiber Bell Buckle, TN

In my experience, I found Quicken to be a very negative experience. My loan was approved, appraisals done & close date for this Friday 4/17. On 4/15 I receive a call, 2 days before close, from Rich S who informs me that my loan is not going through b/c Quicken will no longer fund jumbos. This is after everything was set up for close. An incredibly bad experience badly handled by management. Lesson learned: Quicken will not honor its commitment.

4 years ago

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Faith Govey Walnut Cove, NC

They were extremely helpful and fast. They have the least amount of paperwork for a mortgage than I have ever seen and it is my 5th one.

4 years ago

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Gita Los Angeles, CA

Stay away from QuickenLoan becausr price gouging with over charging the closing cost without informing you in the beginning. The banker made everything looked perfect by manipulating the numbers. He rest assure all the cost after running my score and all of a sudden at the time of signature i figured that he hid $12,000.- cost. Waste of time, no integrity and misleading information. Watch out, go to other lender. This co. Is not trustworthy.

4 years ago

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Clark

I have received, and still do hundreds of calls from this company over the last 18 months over a re-finance of my home. I passed on doing the refi; But "They" continue the calls. I have blocked about 10 ph numbers, yet they keep using a different number; I just don't answer the phone if the caller does not have caller ID. They are an absolute nuisance

4 years ago

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JsAZ Tempe, AZ

Have excellent credit rating (790) and have never missed a payment in 30 years. Tried to obtain jumbo mortgage. Underwriting made arbitrary requests for information that was not pertinent. Nearing close, did classic bait and switch. Offered $2000 lender credit as initial offer, decreased it to $1400 at time of close (figuring I wouldn’t walk away). I did walk. I refuse to support a company with borderline ethics. They also use their own title company and rates 30%higher than others Don’t believe what they quote at offer. Don’t do jumbo loans. Stay clear

5 years ago

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Filipe Kew Gardens, NY

They are the used car salesmen of mortgages. If you know exactly what you are doing they might be good. If you are new to Mortgages be prepared to get MISLED, LIED TOO, AND CHARGED THE MOST AMOUNT POSSIBLE. This is a terrible company. They are popular because they spend a fortune on advertising. They will mislead you and over charge you whenever possible!

5 years ago

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dvancil Valley Center, CA

The lender's fees and resulting closing costs through Quicken Loans/Rocket Mortgage were 7X ($21K versus $3K) the costs quoted by several other lenders. Additionally, the appraiser selected by QL (at my expense) did nothing more than regurgitate the current Redfin and Zillow estimates and completely neglected upgrades such as a 10kW solar array and 20 gal/minute well (both very key and valuable items in our area). Finally, the other lenders all beat QL's interest rate by an average of 3/8 of a point.

5 years ago

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Michael C Finlay

They have always had our best interest in mind, when they could do a better rate on a existing loan they contacted us with the offers

6 years ago

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Sylvia Horner

I have been able to re-fin at least twice now and it was a easy process. I am able to go online to see where my money is going.

6 years ago

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Gia Regina Waco, TX

I tried Quicken loans for a home mortgage however the representative we had was terrible. The mortgage amounts kept changing for some unexplainable reason. I would fax information just to be notified that they did receive it.

2 years ago

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Richard Pollock Oak Park, IL

Relatively easy process and competitive rates. When I processed my last mortgage with them, the process took longer than I anticipate. The process was pretty simple and the mortgage handling once it was setup was simple.

2 years ago

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Gabe Burton Riverton, UT

I tried to get a quote for my new home I just purchased. Every time I would fill out the form online it never seemed to go through. Finally after trying for forever I spoke to a CSA and she quoted me at 3.443! My original home was 2.257! Sharon was very nice about it, even after we went with a different company

3 years ago

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Niamul hasan Bogra, 03

The best mortgage service I've ever used. The whole process was super easy and smooth. The fastest among all other mortgage companies. I really appreciate their fast service.

3 years ago

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A. L. Lee, MA

I contacted quicken loans so that we could refinance our high interest mortgage. They were very responsive and worked quickly to come up with the best plan for us.

3 years ago

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Leonard Leo Potomac, MD

When applying for a loan or at least determining your qualifying amount, Quicken CSRs are high pressure. They constantly email and call to see how they can get your business. Always shop around for rates, because their rates are average.

3 years ago

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James Edwards ,

Great people and attitudes. 3 years ago I obtained a 3 1/8 15-year mortgage refinance loan from them when other lenders were charging around one percent more.

3 years ago

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John Garcia Albuquerque, NM

Quicken makes getting a loan very easy. Whether you apply by phone or online with your home computer or even on your app on your phone, convenient and easy to understand.

4 years ago

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Peter Chvala Kennesaw, GA

Once you have talked with a rep from Quicken Loans and told them you were not interested in the interest rate or other stipulations in re-financing your loan, they continue to call, and email you and will not take no for an answer.

4 years ago

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Jim Ballantyne Slidell, LA

The rates they offered were pretty good. The problem was that they strung me along for 2 months on a refinance. It was a constant give us more information and give repeatedly. After two months, there was no more communication. FYI, I have a 800+ credit rating so it wasn't credit problems, they just dropped the ball. It happened twice about 4 years apart on two different properties. Each time I got handed of several times to new loan managers. I believe there might be a high turnover at this level. Both times, I ended getting serviced in half the time by other companies

4 years ago

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Eric Wilkinson Herriman, UT

I have an investment property financed through Quicken. They have great customer service and their website is easy to navigate and see my loan details.

4 years ago

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Kevin Liu Salt Lake City, UT

My loan officer helped me shop rates and they were the lowest rates with the lowest fees. They had a quick I stand decision and I was able to close in 2 weeks.

4 years ago

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Craig Orem, UT

Fasted mortgage I have ever obtained! The process was even faster than advertised and the fees were minimal. Anyone looking for a mortgage should look into Quicken Loans!

5 years ago

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Dean Ogden, UT

Quicken Loans advertises as being the fast and easy way to get a mortgage. We found that to not be the case. It was hard dealing with them in submitting paperwork and needed documents. When I just wanted to sit down face to face with someone, that wasn't an option.

5 years ago

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JARED J BUCKLEY Fort Bridger, WY

Tried refinancing though Quicken loans and stuck out due to a mayjor miscommunication. When it was all said and done though they made everything right. Would recommend them to anyone

5 years ago

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Wendy Glade American Fork, UT

We have had our home loan with Quicken Loans for many years. They were great to work with when we refinanced. Having auto payments makes it easy to keep up with payments.

5 years ago

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Adam B Eagle Mountain, UT

Did a recent refinance and the customer service rep was very helpful and informative. They kept me well informed through the process and were easy to get in touch with when I had questions.

6 years ago

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Michael Calabasas, CA

Current home loan is with Quicken. Have been a customer for years. Great rate, easy paperwork process at origination. Great online tools to manage the account.

6 years ago

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Kim Miller Lindon, UT

We recently used quicken loans for a jumbo home loan. Because it was a jumbo loan it took a long time to approve but they were great to work with and in the end it was worth it.

6 years ago

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Bella Houtz South Jordan, UT

I tried to use Quicken loans. It’s a good place to find your credit history and the basics on home loans. I only used to these guys for one of my mortgage loans and I will not use them in the future I like to have a local person sitting in front of me answering questions.

6 years ago

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Hunter South Jordan, UT

When I made an appointment with Quicken loans they had me in and out the door in 20 minutes with all my loans done and ready to go for school what a great effective company!

6 years ago

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James B nelson Las Vegas, NV

I reached out to use them for my new mortgage. i thought their pricing was not the best. They wouldn't work with me at first because of an explainable issue from years ago, but they had their policy that they wouldn't work with me. Then when they were willing to work with me, their rate wasn't the best.

6 years ago

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Alicia Holman Gilbert, AZ

Depending on the initial loan officer, the experience can be different. There are too many hands in one transaction and it gets confusing for the buyer. If the loan officer isn't on the ball, then the buyer doesn't understand who is their contact person.

6 years ago Edited September 14, 2021

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Leticia Nash

Customer service was quality. Everyone very helpful and friendly. It was made simple and easy. I loved the docusign.

1 year ago

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April Horlick

expert, efficient and supportive. I appreciate all the help and attention throughout the whole process.

2 years ago

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sandra johnson Spokane, WA

rocket mortgage was very fast ,kept us imformed almost dailey,we have no complaints we were very very happy

2 years ago

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Imogene Densmore Villa Rica, GA

Tariq T was amazing. Explained everything so well and told us what to expect. I would highly recommend him!!

2 years ago