Name: Quicken Loans
Rating: 4.1

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Al H. Vienna, VA

I have a high credit score and sufficient income, as they also confirmed in the beginning of the refi process. It took them 45 days to send me from one department/process to another, different people responsible for that process and so on. It boiled down to providing just two more documents, me paying off the car loan and my credit card. I did them both and send them the documents. They kept saying we need a document saying you have paid your balance on your credit card. I sent them 3 documents instead of one. Their intelligent underwriter department could not read or understand two simple bank documents saying I paid off, and neither the amount withdrawn from my checking to that CC bank. The last person in charge of the process was a complete idiot who did not know the process, and was constantly out of the office just giving lip service. I only found ONE person who was genuine, and that was Bob G who really tried to help the situation at times. Finally I got sick of them after 45 days of run around and went to a local bank. Main Street Bank in Fairfax, VA approved me in 3 days from the time I provided them basic documents and I was at the settlement 10 days later!! QL offers people good teaser rates to get you to sign up with them. They have NO intention of providing you a loan with that rate. This is all part of the show that would gather more applicants, so they can CLAIM that they have the highest number of loans/applicants in the country. Highest number of applicant to fill their quotas ??? Save yourself, find a better bank, possibly a local bank or other, and save yourself aggravation of dealing with incompetents and showmen !!! Al H., in Virginia

5 years ago

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L Gilbert, AZ

We have always had a great experience with Quicken. They are quick and offer great rates on home loans. I have done at least 3 home loans or re-fi loans with them and they have been super fast and accurate.

6 years ago

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Gary Williams

Quick and easy. We knew what we were looking for and their explanations were clear and good. Their online site kept us informed and made the process much easier than others.

6 years ago

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Sandra

I feel that I was scammed by Quicken Loans. I tried to resolve it through Consumer Finance.gov and through my credit card company Capital One. I had no success. I want to warn others to be careful before handing over $500 to Quicken Loans. Think twice. Don't let them pressure you with promises that seem to good to be true. Quicken CANNOT wave a magic wand and get you Loans that all the other companies can't. Quicken Loans was apparently able to provide documents to satisfy the Consumer Finance agency and my credit card company that they were in the right when they scammed me out of a $500 deposit. Unfortunately, most of the Quicken practices that seem to me, in hindsight, highly unethical and reeking of scam, took place over the phone. Quicken quite conveniently lost all of those calls (but states "we record all of our calls"). Don't get taken by this company like I was. $500 is a lot of money to lose for most people. If you are inexperienced like I was with the mortgage/home equity/refinance process, don't hand over $500 to some fast talking Quicken representative. Remember that if it sounds too good to be true...Talk to other mortgage lenders first- talk to a lot of them. Most will give you honest answers on what you qualify for, for free. If the others can't get you a mortgage/refinance/home equity loan, don't believe for a second that handing Quicken $500 will open doors. That's nonsense. You don't have to hand over $500 to apply for refinance etc. with most companies. Quicken will tell you that your $500 is an investment that will be returned to you. They vaguely allude to being able to do things other lenders can't. Baloney. Don't get sucked in. I came out of my experience with Quicken feeling like "a fool and his money are soon parted". Best I can hope to do is help someone else not to make the same mistake, and try to turn this horrible experience into something positive for others

7 years ago

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Kevin Hilo, HI

AVOID QUICKEN LOAN. Working with Quicken on a VA refinance loan was a terrible experience for me. I initially contacted them on or about Aug 1. On 26 Aug I sent them a letter, at their request, explaining my intentions. Based on the letter and my proof of service, they informed me that I was eligible. I proceeded, at their direction, with the actions required by the VA -appraisal, the pest inspection, well water test & treatment. All together about $1000 out of my pocket. On Dec 18, after I had done everything they asked & after Quicken had received all the necessary documents to close, they informed me that I was ineligible for the loan. Long story short, they agreed to refund the cost of the appraisal only. Meaning I wasted $600 to accomplish what they told me to accomplish. AVOID QUICKEN LOAN.

7 years ago

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Kimberly Huebner Saint Louis, MO

Quicken loans will LIE AND STEAL YOUR MONEY! Had a very bad loan process with them, was told everything was good to go had pre-appoval letter before i ever began finding a home. Then a little over a week before close they said no. I am out the cost of all the inspections and they charged me $500 for a appraisal I told them to not do unless it was guaranteed to close. I was charged the fee. They lied and said it would not be done until then. Everything is supposed to be recorded but was called from and I returned my calls to my contacts personal cell phone. Guess what they don't record those. So I was charged and never even received the appraisal. I am out 1200.00 for a home I wasn't able to close on. I feel robbed!

8 years ago

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Camille Noonan

We were contacted on the computer per a request for mortgage rates. We picked them with reluctance since we have had a past negative experience. We sent them all requested paperwork-as we were/are looking to build and sell a home. We thought all was ok-even had the support letter. One day the Representative calls us-everything seems ok-he said nothing. Then we receive a letter that they cannot provide service at this time. Threw us for a loop. No way to run a company-very unprofessional-could not get through to the Rep again-called and told the same as the letter. I would never Recommend them to anyone-should have listened to my instincts!!!

9 years ago

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David Drake Shelbyville, IN

They will take time to help you and answer all your questions if they don’t know the answer they will find the answer and get back with you quickly they take time to explain things give them a try

2 years ago

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TheOne AndOnly Gibsonia, PA

Haven’t closed yet but definitely very easy to refinance with. Took us about 25 days or so to close. Tried numerous mortgage companies and they gave me me the best interest rate as well.

2 years ago

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Audrey Macfarlane Dallas, TX

I needed a loan within a few days and they delivered. My credit score isn't that great and I had a weird time-line so I'm very grateful that Quicken Loans has such good service. Definitely recommend.

2 years ago

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Ron Thurgood Denver, CO

I have had Quicken loans in the last two refinances I have done. The process was pretty seamless. I felt that at times I was getting to many calls about refinancing when I had just done it the previous year and felt a bit of pressure and did appreciate that.

2 years ago

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Brian Cowley Riverton, UT

Their pricing can be good, but beware if you are not fully versed in the mortgage industry. They can and will take advantage of you if you show any sort of weakness in the terms of a loan. I am a loan officer and know the industry very well and know what I am looking for. With that said, I brokered my personal loan with them because it was the best deal. I would never use their retail side though. Always go through a mortgage broker, but I wouldn't stay away from a brokerage that uses them.

2 years ago

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Rebecca M Tilley Charlotte, NC

This company makes what could be difficult, an easy experience refinancing our loans! WE have used them three times and are very impressed in their efficiency! Thanks for working with us on our loans!

3 years ago

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Stephen Thompson Palatine, IL

Have had two separate mortgages with Quicken over the past 10-11 years. They have always been responsive, easy to deal with, and explained the entire process thoroughly and completely.

3 years ago

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Alexandria Lekberg Chesterfield, VA

Great company! I helped my mom get a loan with them and they were the only company that could help her with her debt to ratio. They matched Loan Depot and were great to work with.

3 years ago

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Tiffany I Gaithersburg, MD

Quicken Loans was very easy to use. Their application process was simple and I sent all of my documents through their system. Within days, I had a pre-approval with all of my terms laid out for me.

3 years ago

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Cutenana Waxahachie, TX

Quicken Loans rep as great! He took time to check our credit and to et us know where we stood. He let us know what we were eligible for and what the new interest rates were! Also how to get our home paid off sooner!

3 years ago

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Tyler B Palos Verdes Estates, CA

Quicken was the first mortgage company that my wife and I worked with. They paused jumbo loans for a while during the initial COVID pandemic which left us rushing to find another replacement. I wish that this didnt happen because their customer service was amazing and their online platform is definitely one of the best in the industry.

3 years ago

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Eric Asare-budu Mechanicsville, VA

Quicken Loans has been one of the best Mortgage company in my view. i've had 2 mortgages with them. Their process is very easy . They have the best representative who will work with you throughout the process.

3 years ago

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odessa wright Lufkin, TX

I have not had any trouble or conflicts with this company. They send me a detailed bill every month & if I have any questions I can call and my questions will be answered speedily.

4 years ago

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Brittany Wilkinson Herriman, UT

Quicken Loans is a great company. They hold the mortgage on one of our investments properties. I love their customer service and how easy it is to navigate their user friendly website. I would recommend them to anyone.

4 years ago

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Kathie Bowman Lakeside, CA

I was approved for a home loan through Quicken Loans. I sent my information in online and got a call right away and the gentlemen explained everything I needed to know and more. very helpfully

5 years ago

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Joanna Hester Gilbert, AZ

Loved how everything could be done over the phone! Saved me so much time and energy. Had a great mortgage adviser who answered all my questions and led me through the entire process. Will definitely use again!

6 years ago

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Linda Gattola Charlotte, NC

Everyone from Loan Originator (Austin) was awesome !!! Second time I worked with Rocket Mortgage both times, everything went smoothly. Thank you

1 year ago

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Julita Varner Sylvania, OH

HORRIBLE! Quicken Loans screwed up EVERYTHING! The most egregious issue is they collected funds that were to be held in escrow for taxes but failed to pay the taxes. I found out when I received a notice of delinquency and that's when Quicken told me they reduced my closing costs and I was supposed to pay my taxes directly. They said "sorry" for NOT telling me this and for having to increase my monthly payments by $257 to make up the shortage. Fortunately, I can shift some things to make the payment but what if, like many people, I couldn't afford it? Absolutely SHAMEFUL!!!

1 year ago

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Danielle Lessard, Ph.D. Washington, DC

Worst experience buying a home. My file was switched between three mortgage bankers and all gave me completely different stories and rates. Prices changed weekly all the way to closing. The bankers did not know what they were doing and each time my file was moved I had to explain to them what was going on with my file the last I knew. I had to provide them with everything but a dna sample. One day everything was good and the next they couldn't do the deal. I was on pins and needles for over 45 days. I will never ever use this company again and I dont recommend anyone else use them either.

2 years ago

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Gail Jeanne Hoefferle Gary, IN

All in all excellent..although the closing got a little crazy but it all worked out just perfect thanks to some great people!!

2 years ago

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Sara Samsundar Clermont, FL

The best experience ever. I expected the worst, but they made it happen. Thank you to Chris Z and his team!! They were amazing.

2 years ago

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Disappointed Farmington, MI

There was a mistake regarding the Rate and Quicken Loans won’t take responsibility. When they were trying to get me to refinance, my phone was ringing all day long for weeks, I was very important for then; now that I want them to give me an answer for the mistake, I am not important anymore and the lady that had my account won’t even bother responding to my emails, once they get their commission the Customer becomes invisible.

2 years ago

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ralph baker Hermitage, PA

When we went to file our federal income tax we did not have a 1098 form from Ouicken Loans so my wife called and they said that we had selected paperless form on our mortgage renewal. This is not true so she asked them to send the 1098 forms. We waited and no forms . She called 5 different times and talked to 5 different people and each time they said that they would send the forms and we never received them. Not happy.

2 years ago

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Marge Carpenter New Orleans, LA

My experience has been totally be positive with Quicken loans. They are helpful and offer good advice to their customers.

2 years ago

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Cody Freeman MA

Everything worked out great. The process was easy and was finished promptly. Jeff was my loan officer and he was a great help. Thank you!

2 years ago

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Katrina Schuller Phoenix, AZ

Very thorough and quick. Wasn't my first rodeo with a loan place. It was nice he knew what he was doing and we were in and out. Ty

2 years ago

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Patricia McLatcher Waterford, MI

Very easy to work with everyone was very knowledgeable, personable and friendly. The computer work was very easy really no issues.

2 years ago

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OG West Palm Beach, FL

The process was relatively quick, simple and easy. The loan originator was really professional and explained everything if I had questions.

2 years ago

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Scott Parker Seattle, WA

This is my second refinance with Rocket lowering my interest rate over 3 percent! Couldn't be happier with this company.

2 years ago

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Diana Leopold Deltona, FL

Everything went pretty smooth. I had a few issues but Drew took care of it. He was right on it. I would definitely recommend them.

2 years ago Edited November 24, 2021

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Danny P Ankeny Hopkinsville, KY

The communication by the Rocket team was great! And the easy to use of the web site made the process very smooth and professional.

3 years ago

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Jay V The Bronx, NY

As a first time home buyer, Mr. Guy L and his team helped me through everything. They’re very helpful and experienced. Thank you Rocket Mortgage!

3 years ago Edited November 4, 2021

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Heather Colon New York, NY

It was the quickest, easiest experience I have ever had with a mortgage application and closing. Very professional, user friendly and efficient

3 years ago Edited October 20, 2021

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Sharay Graves Detroit, MI

The company provided excellent services to meet my needs and wants. Great and effective communication was always given to me.

3 years ago Edited October 13, 2021

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Marina Stover Phoenix, AZ

My loan officer, Brad, was amazing. Very communicative and patient. The process from choosing a home to close took less than a month.

3 years ago

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Julie Vanhoy Middletown, DE

Friendly and knowledgeable associates who explain the process. This is the easiest refinance that I have ever done. Would highly recommend!

3 years ago Edited September 17, 2021

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Lorraine Secor Jacksonville, NC

I had a great experience with Rocket Mortgage They communicated with me, helped me obtain a mortgage, and the process was smooth and easy.

3 years ago

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claudia leary Round Lake, IL

I really liked the people I worked with to remortgaged my current loan. they were easy to work with and make it easy to get all the paper work done .

3 years ago

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Kenneth Marsh Hixson, TN

It is so good to not have to go to A location I ĺike being able to do everything from my home great group of people to work with.

3 years ago

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Shawn Edwards Chicago, IL

Quick and easy. The gentleman that came out to do the paperwork was very friendly and very helpful with anything we needed.

3 years ago

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Cora Deak Staten Island, NY

Rocket Mortgage is great. Very professional, efficient, quick, friendly, and so much more. I highly recommend. Thanks.

3 years ago Edited September 14, 2021

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Bunny Berglof Willows, CA

All the People at Rocket Mortgage were Professional and Courteous! They Strived for Excellence and Accomplished the Goal

3 years ago Edited September 14, 2021

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Gabriela Vaca Vista, CA

It was a very refreshing, and stress free processes from start to finish. It took less than three weeks to close the refinance.

3 years ago