Quicken Loans

Not pushy. Take great care of Veterans and our family, and take care of a lot of fees. Great rates. They are all very courteous. Excellent communicators. They are the best and won't sell your loan to another company.

pretty good, but they need to be more up front with the forms and information they need to collect all at the same time, instead of every couple days wanting something else.. It gets to the point of frustration and the thought of pulling the plug on the loan..

Dealing with Quicken Loans reminds me of the expression that ". . . in the desert, the voice of God and the devil are barely indistinguishable". Their tactics are seemingly very friendly and concerned and helpful but only mask the bulldozer tactics that quickly get you to lock in a loan the for the maximum amount and highest interest rate leaving little time to really think through the process. It's a similar approach as taken by car salesman. It is only an impression of helping. I've been through the process twice and again recently after making an innocent inquiry into lowering my interest rate. This inquiry resulted in my credit score being decreased by 20 points. Then a different loan officer calls and interrogates me about my expenses and then I was sent a mortgage application which I did not initiate. I will not deal with Quicken in the future.

Loved quicken.. we had no issues at all, gave them everything they needed when they asked and stayed in touch with our team. Closed on time with no issue. Will use them again Creighton and the team where amazing..

Went through Greg B. Process went through very quickly and he was great to work with from start to finish. Always called at the scheduled time and followed up as promised. Great experience!!

I would never use this company again. You start out with one person saying they are going to handle your loan from start to finish. however, that is not true. they will have a "team" of people bombarding you with calls and emails. it was so ridiculous. one hand never knew what the other was doing. they charged us $500 for an appraisal on a house we never got! no, they do not refund your money. their rates are competitive but their loan costs are higher than other places. we got a much better deal elsewhere but if they had not driven us crazy with all the calls n emails, we would have stuck with them. and we would have wasted more money.

This experience with Ql was very easy and all that handled my loan process was very professional and exceptional with customer service everything was handled and it was all done in 30 days. Very happy with the experience and would do it again

Quicken Loans was prompt with updating my approval letter while I was searching for a home. I had no issues with closing and I've been a satisfied customer for almost 5 years.

Great rates and customer service!! The customer service is outstanding--I can honestly say that this is the best service I've received in recent years.

Went with quicken over another bank that offered the same rates. What a mistake that was. They immediately sold the loan within 3 months. Had to set up auto pay again. They didn’t notify me that it got sold. So I ended up getting late fees and having to spend hours on the phone getting the payments that went to quicken resolved. Then they never sent me my tax statements at the end of the year. Had to spend another hour on the phone with them to get that. I’ve now had my loan sold for the fourth time in two years. So I’m going to have to deal with this again. To make a long story short go with a regular bank that will keep the loan. Haven’t been this annoyed in a long time

My husband did most of the work. But I was kept informed every step of the way by the company. The transaction moved swiftly and smoothly. NO SURPRISES.

The same attributes that give Quicken Loans a great edge with automated procedures such as streamlined application processes and advanced online communication, also make quicken Loans/Rocket the absolute worst entity for dealing with items that AI is poor at, such as insurance loss issues, and peripheral service needs prior, during and after an insurance claim. These special circumstances still require human (well competent human) intervention. I have been dealing with the Insurance Loss department. Frankly, I have dealt with so many people trying to get our insurance check processed that I don't know what is the proper name of that division. The incompetence of this group of people, combined with what I consider unethical behavior has convinced me that as soon as I get a chance to refinance with a more traditional local bank , I will. Even if we pay a higher interest rate, the frustration of dealing with what seems like a bunch of robots is overwhelming. I can just briefly give examples of some of the more troubling behavior: 1. When I sent our insurance loss check, I followed up with a call to the loss claim office, (much to my surprise) I was told that the check had been endorsed back to me and that I should receive it by UPS next service the following day or at most the day after. I was thrilled and called the contractors to get ready. When I received a call back from Rocket Mortgage, I naively thought that perhaps they would give me the tracking number. But this in fact was a solicitation (from the same number as the insurance loss department) for refinancing. I was annoyed since the last thing on my mind was refinancing in the middle of repairing the house following a fire loss, but I thought that it was perhaps a coincidence. When the check did not arrive, I called back and I was told that whoever had told me that the check was on its way was mistaken! There was a whole process and it would take at least 5 days to endorse the check. To make a long story short, the calls back and forth between me and the loss department in the following 2 weeks gave a feeling that to get new financing would have helped getting the endorsement check faster. After complaining and raising some noise, we did get the first check back but not without problems. 2. Quicken Rocket's policy is to send an endorsed check back to the insured with a UPS envelope that is dropped at the door. No communication that the check is coming, no tracking number, no signature request on checks that may range up to and exceed $100,000. Our check was left at the front door under the rain. 3. A second check was lost in their offices for a day or two, and when it was finally found, it was erroneously sent back un-endorsed because the person processing it had made a mistake on the loan account number (our previously paid loan) and returned it with no endorsement. That check was then lost when sent back. When we told our insurance company Fed Nat to put a stop-payment on the check and reissue a new check, they told us that this was the first time ever that this had happened. 3. The reissued check from the insurance company was endorsed by me and sent to the insurance loss department a month ago and despite promises by Lori (the one person that seems human and not an AI bot) that it will be expedited because of this unusually horrible experience, we still have not received the check. So I have come to the conclusion that aside from an utterly incompetent group at the insurance loss department, my complaint about the unethical behavior of salespeople trying to talk a person dealing with a fire loss into refinancing must have backfired and I have been blacklisted by this department. Unfortunately, at this point I think that Lori was just part of a system that dragged me along and not genuine. If I am wrong, but frankly I can't understand why someone with a "resolution specialist" title cannot resolve a simple issue like this.

No issues every thing was very laid out and easy to use. Keep me posted what we needed to do and what was coming up next. Quicken Loans took the stress out of the process!

The process was very simple and the team was very professional in explaining exactly what I needed to know. They where very knowledgeable and helpful.

I closed on the new home on 09/13/2021. The mortgage amount was $982.65. On 12/10/2021 Rocket Mortgage used overestimate county tax data of $2,771.84 and made escrow balance oveerinflated. I applied for Homestead exemption on 12/30/21 (soonest possible date-Hernando County). In 01/2022 county approved homestead and provided county tax bill $1,048.58 to Rocket Mortgage. Rocket Mortgage increased monthly mortgage to $1209.09 for 02/01/22. In 03/2022 they plan to increase to $1400 mortgage per month. All to overcompensate shortage of escrow that does not exist. Spoke to Amber C Escrow Manager and she refuses to recalculate escrow and fix the monthly payments for 02/22 and 03/22 even after proof of actual tax bill received. My wife called in January and was told give it a week to update. My wife called again on 01/19/22 and was told to provide the tax bill for the year. I went to the county and got a copy of the tax bill on 01/20/22 and uploaded it to the documents at Rocket Mortgage account online, called Rocket Mortgage confirming they received it; they told me give it 4 to 5 days. On 01/31/22 I called them again and was transferred to Escrow team and was told we can't do anything, asked to speak to Manager and was connected with Amber C, who said she will call me back on 02/04/22. I called Al M and was referred to Robert A, who contacted escrow team twice. Amber C called me and said that she will not do anything, it's all in the system and she will not change it. She will not make an exception even though we provided all documents to correct the problem Rocket Mortgage created. They will not adjust the monthly mortgage amount based on evidence and will continue charge monthly mortgage based on estimate $2775.84 county tax and in December 2022 (the end of the year) when there is an overage in the escrow it will be refunded back as a check to me. I do not want to get check at the end of the year. I paid $51, 003.59 at closing with $44,000 down payment on 09/13/21. I am asking Rocket Mortgage to adjust my monthly mortgage amount to correct amount effective 02/22 because the amount is incorrect. Rocket Mortgage will keep the money and get interest on my money and what do I get higher monthly bill. I was told when I got this loan that with 20% downpayment my monthly mortgage will stay below $1,000.00 even with $1,048.58 county tax. This company is fdishonest. Stay away.

My problem is mainly with the settlement company Amrock. They gave the wrong checking account number for my deposit. It took several hours to correct the mistake. This caused me several problems. They sent me a twenty five dollar card. Return check charge from my bank is $35.00 . My treatment was not good it was like I was bothering them when they were the ones who made the mistake.

I have done 2 refi's with them over the years for different reasons for each. Both times went well thru closing as far as I'm concerned. The process was pretty painless.

This was my 3rd time using Quicken/Rocket for my home mortgage and will probably be my last. I felt that the process was rushed and not all my questions were answered to my satisfaction. I do not think my interest rates and closing costs were reflective of a long-time client, however, I did trust Rocket as they had been good to me on past loans.

This has been one of my worst experiences with any company (Rocket Mortgage) ! I am a small business owner and a gifted money via a business check to a close friend. They keep asking them for information and access to accounts that they wouldn't have access to. I've had my friend give them my contact information to deal with me directly. I've sent information via email to multiple people. Once I respond I never hear from them again and then I get another person asking for the same info! There seems to be too many people with hands in the pot and no communication between them. The information they are requesting is ridiculous as well. I sell decor, barware, and furniture both wholesale and at art shows. As most of my products fall in the realm of gifts, my business is very seasonal. This means for a few months I have very little income and then closer to holidays I get slammed with large transactions. At art shows I use Shopify as a POS for credit card transactions. This means a large amount will be deposited in a lump amount. As for cash we don't issue receipts as it is a quick paced environment. I report that as well for tax purposes. My accountant has never had any issues with this. I can also show myself as a vendor in attendance on the art shows website. Requesting individual receipts for every transaction during the holidays is crazy. I did not have these issues when I purchased my house. My recommendation is to stay away from this company!

Everything went without a hitch. Everyone I interacted with was professional, courteous and competent. Bravo to all that I dealt with. I couldn’t be more impressed.

Amazing job from beginning to closing. Very professional & knowledgeable. The representative I dealt with RYAN Z was excellent to deal with. Thank you Rocket Mortgage! Bob G

Terrible. Delayed our closing because they didn't get all the paperwork done in time. They kept asking for more paperwork and our closing was delayed then we had to pay for storage units, extra moving expenses, hotels, etc. And they said they would cover this and then didn't. I will never use them again. They also delayed another friend of mine by doing the same thing. Then when we called to discuss reimbursement which they promised they had our address wrong, kind of concerning considering we pay them over $1400 a month and they can't even record the correct address, yet they have no problem sending a bill in the mail each month. Terrible organization all around.

Quick completion on refinancing our home. Great hospitality/customer service. Always responded in a timely manner and kept me updated along the process

Everyone was kind and knowledgeable. Even when I fell short I was always reassured of my progress. It was a nice experience with Quicken Loans. Thank you