Name: Quicken Loans
Rating: 4.1

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Rod Ediger Peoria, AZ

Handled my last morgage and transition to new location was very smooth. Answered all questions and concerns.

3 years ago

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Ryan Lewis Portsmouth, NH

Easy as it could be. Quick process to refinance--only delay was getting the payoff from my current lender. Recommend doing that in advance

3 years ago

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Susan & Adam Cole New Braunfels, TX

Professional and very easy to work with! This has been the easiest process I have ever been through.

3 years ago

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Sara Lockwood

It was such a hassle-free process. Refinance completely done in 1 week. Thank you for making this so seamless.

3 years ago

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Debby Moore Smith Ashland, OR

It was very easy to apply and get approval. It took two and a half months for the appraiser to come out which delay d our closing.

3 years ago

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Debra Waller Advance, NC

Knowledgeable and friendly people. Extremely informative and helpful. Always there to answer my questions.

3 years ago

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Jane James Myrtle Beach, SC

Our refi was so easy. Everything was explained very carefully and help was given when I needed it. Thanks so much.

4 years ago Edited November 29, 2021

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Heidi Dieck Binghamton, NY

It was fast, easy to do and convenient I would recommend to anyone who wants convenient and friendly service.

4 years ago

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Glenn Conyers, GA

Process was made simple and timely electronically. Communication by text or email was clear and precise.

4 years ago Edited November 9, 2021

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Margaret Woodville, TX

EVERYONE WAS PROFESSIONAL AND VERY FRIENDLY. THEY WENT ABOVE AND BEYOND TO MAKE SURE I UNDERSTOOD EACH STEP.

4 years ago

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Elizabeth Mageson Denton, TX

They made getting a loan easy and fast! Nick A kept us updated on every move, and was easy to work with.

4 years ago

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AO Rockford, IL

Jordan N was the absolute best. He helped with 2 separate loans very quickly, professionally, and kindly.

4 years ago

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Blair Villemaire Plattsburgh, NY

It was simple and very easy to get everything done. Much easier than a traditional mortgage from a bank.

4 years ago

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Kerry Pogorzelski Rochester, NY

Great company! Easy access to all my mortgage Info, Easy refi, great customer support, couldn't ask for more!

4 years ago Edited September 27, 2021

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Renee Busch Jefferson City, MO

We had a great experience. Employees were knowledgeable, friendly and answered any questions we had.

4 years ago Edited September 23, 2021

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Daria Walton Augusta, ME

Easy to work with, website is easy to use. Personnel are helpful and thorough. Refi process is convenient and speedy.

4 years ago

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Rhonda Whitman Birmingham, AL

From beginning to closing was simple. Everyone was professional and knowledgeable. Great experience.

4 years ago Edited September 14, 2021

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Kristyn Schlavin Minneapolis, MN

This process went very smoothly. I was pleased with the service, timeliness and accuracy of the process.

4 years ago

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Melvena Asa Greenwood, IN

It was a great pleasure working on this loan. Our agent made everything easy and always stayed in contact with us

4 years ago

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Robert Lampa Selma, CA

Quicken Loans is just that, they’re quick! They are a little pricey, but the service makes up for it.

4 years ago Edited September 14, 2021

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Mitch Read Atlanta, GA

Slow to get appraisal, confused as to which party was in first position on a VA loan, had to spend 3 hours on the phone on a Friday night trying to correct system issues

4 years ago

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Patty Caldwell, ID

Personal service was incredible and they saved me 1% on the interest rate that I would have paid from another lender.

4 years ago Edited September 14, 2021

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Robin Quick Jonesboro, AR

The easiest large transaction I have ever done. Everyone was knowledgeable, helpful and respectful to me and my time.

4 years ago Edited September 14, 2021

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Morris Porter Mount Jackson, VA

I don't like this tell us your experience. Because I can't spell. I do like that they have got a lower rate and my monthly payments are lower .

4 years ago

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Edward Violante Minneapolis, MN

Very fast, efficient, easy, and the people with whom I worked were knowledgeable, helpful and friendly.

4 years ago Edited September 14, 2021

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Jeff Gonnason Kihei, HI

I had a terrible experience with Quicken loans, their loan officers are incompetent and ignorant. I get paid annually but they couldn’t divide by 12 to understand a monthly payment. They wasted my time for three months. I found a mortgage broker that got me a lower interest-rate and a cheaper price.

4 years ago

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Beesou Hicksville, NY

What a waste of time. After almost 3 weeks of submitting the requested documents and after being told that I easily would get approved for a $xxx,xxx loan, and after requesting a totally unrelated letter from my CPA, I was told that I am not approved!! Don’t waste your time. There are many other much better lenders to use.

4 years ago

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Dylan Parker ,

I have been in final closing for 6 months now and they are just too busy I have been calling them every week for months and every week they tell me someone should call you this next week if they dont then call us back next week. WORST customer service ever!!!!!!!!

5 years ago

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Arben Gjeka Chicago, IL

This is the worst company to do business with e going back-and-forth with all kinds of conditions at the end when time came to close they said everything is fine but all of a sudden they said then your income for the last three months of this year does not match the income for the first three months of the prior year waste of time and patience

5 years ago

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Linda Roberts Potomac, MD

Completely wasted my time - and a hard pull on my credit report. I made it completely clear from the first moment on the phone that I was looking for a Home Equity Loan. They instead send me paperwork for a conventional mortgage. That was never discussed and I would have ended the call if it had been. Disgusted.

5 years ago

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Patrick Stewart San Diego, CA

An absolute disaster. 4 1/2 months of missteps, endless time on hold, ridiculous excuses for missed deadlines and in the end lying about what caused the delays. They totally wasted 150 days of my time then sent me an e mail out of the blue, we will not do your loan as we committed.

5 years ago

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Ed Hachwa Columbus, OH

If there was a zero rating I’d give it. Not only I make more than 190k a year and have no debt this year and last, I also have excellent credit rating. Denied because of low income two years ago. I have enough money in the bank to buy the house outright. How many people can say that. Bad company. Prejudice at work.

5 years ago

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Linda C Brighton, MI

Everything was perfect and very quick. My husband had passed and they were very helpful in helping me refinance

5 years ago

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Ashley Wix Elkview, WV

I would not go through quicken loan they are a bad company we was approve for a house and had the appraisal done and wanted us to fix everything and then 2 days before closing they called me up said my loan could not go through I didnt get all the information that they was wanting during the process they led us on for 4 months straight .

5 years ago

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Donna Flanagan

Application process quick and simple. I was given the names and numbers of people who would contacte.

5 years ago

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May Pflugerville, TX

We called to get a quote for a home loan, the representative would not give us a quote unless we signed a contract saying we'd use them. Were not going to agree to something we cant see. Low and behold we did not use this company because they couldn't provide a quote.

6 years ago

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Jane Palm Beach Gardens, FL

Both loan officers Dylan and Gino did not know their own company guidelines and strung us along for weeks clearing stips for a loan that was never going to happen. Now we are losing our home purchase because they wasted the time that was allowed in our contract to get a mortgage commitment.

6 years ago

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PaulineH Denver, CO

I was refinancing my existing mortgage with Quicken but experienced a 2.5 month waiting period, awful communication, constant follow up and overall awful customer service. Spoke to over 10 people in the course of 2 months. They don't have their stuff together and ended up going elsewhere. Never again.

6 years ago

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Reese Georgetown, CO

We had a loan through quicken loans and had it set up on auto payment withdrawal. We decided to do a refinance through quicken loans. We closed on the refinance on September 21st. They took an auto payment withdrawal on September 27th for the closed loan. We called an we now have to wait 2-3 weeks to get the $1000 back!!!

6 years ago

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Karin Bauer Levittown, PA

They are a predatory lender! They will overappraise your house to approve a refinance you really can not afford, or to avoid a short sale. They will talk you into rolling your debts into a refinance which will end up costing more in the long run.

7 years ago

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Eileen Gunning

Mortgage was asigned quickly. Only problem was that I got a notice saying the mortgage was now held by Fanny Mae(?)

7 years ago

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Mitchell Tolbert Manor, TX

What a terrible, aweful. Ridiculous, unorganized, and disjointed company> ran me around for months, not getting anything accomplished. What a joke. I had five different people calling and none were helpful. I don't understand how they manage to do any actual loans.

8 years ago

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G Anniston, AL

More payment hassle than I liked but the lending was adequate the service ho hum and the friendliness was here and there as far as the payments they were a little bit higher than I would've liked just an o.k. experience

4 years ago

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Luke Swierczynski Troy, MI

I don't know why this company is listed to collect reviews, Quicken Loans rebranded to Rocket Loans for too much bad publicity. They got my information when I entered their super bowl squares commercial and tried to push me into my exact mortgage with the promise of skipping my next months mortgage payment. That'd make sense if I didn't owe more in closing costs than I would "save" not making a mortgage payment. Stay far away from this company. They have their interests in mind, not mine and not yours. Look elsewhere and I highly recommend someone local.

4 years ago Edited January 28, 2022

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Laura Washington Augusta, GA

I reached out to the them in reference to a home loan. They seemed to be dragging their feet and was becoming unresponsive. My realtor became frustrated and she referred me to a local lender. It was smooth sailing after that.

4 years ago

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Yael Lynchburg, VA

I applied for my first home loan with Quicken Loans online and it was a seamless, easy process, will definitely come back for my next one.

4 years ago

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C Hall Richmond, VA

Quicken Loans is easy to get in the door and review options and rates, but they hound you with offers as soon as you hit submit on your application and information. I often felt pressured to proceed even after repeatedly saying that I was uncomfortable.

4 years ago

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G Kerth Portland, OR

I had Quicken Loans for quite some time and did not have any complaints. They were consistent, easy to work with, and the website was user-friendly.

4 years ago

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Rebecca Mays ,

I wasted a ton of time trying to use Quicken Loans instead of just using a local company. After wasting almost a month of going through the entire process trying to sell my home I ended up having to start the process all over and go through another company. The agent we were working with even went out on vacation during final week and left his case load with another co-worker who had no clue how to help us.

4 years ago

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Shawn McMahon Wausau, WI

Quicken Loans helped me get a mortgage on my home after a divorce. Easy online application, and the people were amazing to work with

4 years ago