Quicken Loans

Very nice people to work with they made the whole process very understanding and easy. Any questions I had during the process they responded very quickly

I was working with Patrick L. I was issued a letter of approval I found a home all on my own and did everything with no help from the realtor they paired me with. I was directed to get a cashiers check for $1,000 and take it to the owner for them to take the house off the market and then at the last minute they want to say that something on my credit is an issue after I paid the owner the $1,000 so I then went and settled the issue on my credit for $3,000 and then I was unable to reach Patrick after that. I put complete trust in this company and in the end all they did was waste my time and my money and I’m still looking for a place to live because I wasted my time thinking this was a sure thing and my lease is about to be up. I have a child and this man knew all of this me still did this to me. Good luck to anyone who actually needs help and had some credit issues because I was done so wrong!

Excellent experience Patrick T. was very professional and was their if I needed him. Would recommend him highly. The entire experience went very smooth and fast.

Our experience was wonderful!!! The Ian officer, Courtney A. kept us informed every step of the way. It was a pleasure working with her. The made the process seem less.

Great people very well informed. Helped me get where I wanna be with my mortgage. ⭐⭐⭐⭐⭐ For customer service. Recommend to all my family and friends. Thanks again

Quicken Loans provided the most rewarding experience in refinancing our home. it was simple and with no hazel. The closing was painless and quick. Thanks Quicken Loans

Account service people were very helpful, saved us thousands of dollars on our house refi. Took care of everything through the mail and over the phone. Closing handled locally. Great experience.

Quick and easy. Everything went smoothly and was taken through all the steps very effortlessly. Got each and every step was explained very well. Thank you hope to work with you again.

My experience started off great. I e refinanced 2 homes. 1 already closed the other is moving rather slowly with no communication from agent. My agent has sent over documents several times, even uploaded to site. Still just pending. But not even so much as a call from quicken.

Literally the worst customer service and lack of financial knowledge ever! The "professionals" will not return phone calls or emails timely - most likely at some point you will also get hung up on. You will provide 18 months of documentation - to include cancelled checks and deposit tickets (wow!) - to then be told you haven't provided enough documentation. They possess no knowledge of state laws regarding self employment. If you are looking to refi less than 25% the value of your home and you have sufficient assets to more than cover and have an excellent credit rating go elsewhere. You will be wasting 8 weeks and still have no loan because you will ultimately give up and look elsewhere and quite honestly, get results in a few weeks!

I found the whole refinancing process to have been very easy in this not so easy time. Always returned my messages and answered my question was very pleased with service.

It was very fast and fairly simple. No inspections were required and I even had the option to keep cash out. I would highly recommend based on my experience

It was a smooth transaction that went pretty good. There was a couple times their was a lack of communications on Quicken Loans side, but in the end all work out.

communications was excellent, made me feel special every time I talked or asked question with Samer of Detroit, Michigan regarding the update on our loan.

This was my 2nd time and for good reason. Quicken/Rocket has an easy system with great support. My project manager Miranda was spot on and set reasonable expectations.

Bad company… avoid it.. a nightmare…high cost.. I had 3 different executives to just move my paperwork and to find an approval lender, I did change my closing date for another 45 days (the first person didn’t know that an approval and closing for a condo was 45 days according to supervisor) finally the third executive did a great job getting the approval from the lender so I did the inspection report and the appraisal, everything was ready for the second closing date. Later on, I was told that the HOA did not have enough reserve funds so the operation failed (why they don’t do this critical point at the beginning and not at the end of the process?) I lost 76 days and money (appraisal and inspection report), they mislead customer with their advertisement… they are not faster…they charge you more through the discount points..

Company doesn't work in your best interest. they scam you into a good loan quote but if you are refinancing with them they will charge you unnecessary FEES to make sure they are making a profit. When Covid first came out, the Loan Brokers were calling my place of work every day annoying the Company and me. found out their true colors when just recently, a contracted COVID. They immediately demanded more unnecessary paper work to stall the process. Claiming I do not have a job. I SHOULD HAVE LEARN FROM THE FIRST RE FINANCE. I had to have surgery and was on workman's comp, STIILL GETTING PAYED. They made me go through all kinds of crap having me have my employer Document and verify my employment even though I was still under employment, just on FMLA. What the heck does backed by JD Power and Associates mean Check into it! NOTHING !!!! This another one of those companies that advertise on TV and do nothing for you. WONDER HOW THEY PAY FOR ALL THAT ADVERTISING!!!!!!!

2020 Home Mortgage Quicken Loans Home: Cameron, NC ($297,000) Offer accepted: 9.25.2020 Earnest Money: $2,500 Contact date with Quicken Loans: 10.9.2020 DO NOT USE QUICKEN LOANS. MUTLIPLE ISSUES INCLUDING, 1) LACK OF COMMUNICATION 2) NO ORDER OR PRIORITIES 3) NO ACCOUNTABILITY To whom it may concern, Buyers beware! Quicken Loans is not as efficient as you’re lead to believe by their adds. We did the mock quote using their website late September. That same day our cell phones started blowing up with 4 to 6 calls a day soliciting our business even though I indicated we didn’t want to be contacted at that moment (weighing our options and reviews on several mortgage companies). On first contact with Quicken Loans was with Keith J, our assigned loan officer. First contact was professional. He gave an initial rundown of what he needed to get us qualified for the loan. We advised him we wanted to use my VA loan option. We submitted the requested documents and generated an account for our mortgage through the Rocket Mortgage portal. Upon generating an account for both my wife and I on the Rocket Mortgage site, we noticed immediately an extensive list of to-do’s and documents to upload. The documents that were being requested were the same documents we had just sent to the loan officer. We called and spoke with Keith to confirm if we needed to upload the same documents. We were advised he would take care of this and then to log into our account and sign the application and disclosures. We did as advised and the very first we noticed was the application is/was for an FHA loan, not a VA Loan. We reached back out to our loan officer, who in turn handed our packet off to another specialist within Quicken Loans on 10.12.2020. The financial specialist reached out to my cell phone and email 10.13.2020 and I returned her call. However, we were unable to link up for a few days. I made several attempts to call her on her direct line and left a voice message each time asking to be reached prior to 5 p.m. On two occasions following my voice mail, I was called after 5 pm. I was finally able to speak with the financial specialist who advised me on what debt I needed to liquidate in order to get a better rating for our VA loan. It took roughly 1 week to move the money and get the request letters from the creditors. At this point, I emailed the financial specialist back the requested documents. 2 Days later we received news our VA loan application was approved and that we needed to talk with the original loan officer (10.30.2020). Our closing costs were around $7700 at this point. At this point, our seller started to get anxious as we didn’t have a closing date. Our seller asked us to get a “Letter of Commitment” from our mortgage company. We put in several phone calls (Voicemail because we couldn’t get our loan officer on the phone) and email requests to obtain this letter. From 30 October 2020 to 16 November my wife and I talked/emailed/texted 4 different people with Quicken Loans about getting a Letter of Commitment to finally be told you don’t get the letter until everything is completed/finalized for the full mortgage. Also, that information didn’t come from our loan officer, but a cohort within Quicken Loans. Also, during this same time period, we received two emails (11.5.2020 and 11.12.2020). The first email was addressed to the “SELLER” advising us of the risk of lead-based paint. Why did it come addressed to the seller but we’re the client? The second email was another person within Quicken Loans, whom we’ve never had contact with nor were we notified by our loan officer about, asking for documents we had already signed the month earlier. First week of November Keith J told us to wet sign the documents and upload them to our Rocket Mortgage account, which we did. A week later Ezik D contacts us asking why we haven’t signed our application. I informed him that we wet signed the documents and then uploaded to our account. He asked us why did we just not sign them electronically. I advised him that Keith told us to wet sign them and upload them. At that point we went back into our account and electronically signed the application. Two days later Ezik calls again asking us to electronically sign the documents. WE HAVE SIGNED THEM TWICE AT THIS POINT. Every time we tried to sign electronically it would not show up on their end as signed. Ezik then emailed copies of the documents for us to wet sign and then email back to him. This whole signing the application went on for almost a week and we signed 4 times. The following day, the Quicken Loans rep let us know it was good and he was sending the packet back to underwriting. On 16 November we received an email from underwriting who let us know in order to have a closing date of 12.4.2020 we would need to complete our To-Do’s list in the Rocket Mortgage portal. My wife and I were dumbfounded at this moment, as we both had been in the portal not 20 minutes before receiving the email and there was nothing there. Every time we asked Keith if we needed to address any of the “To Do’s” he said not to worry about it he had everything. This obviously was not the case. We did need to address all the items in our “To Do” The other item my underwriter needed was a detailed explanation of all my allotments I have on my retirement pay. I provided this information to Keith previously and again supplied it to my underwriter. Middle of November now. While reviewing the information on our Rocket Mortgage account my wife noticed our closing cost had increased $2,000 since we signed the same paper work not more than a week earlier. I tried reaching out to Keith via phone and email for an explanation. At this point he stopped all communication with us. We never heard from him again since November 4th. Now we are assigned to Nicole A . I asked her why the increase in closing cost and she stated our LOAN OFFICER DID NOT LOCK OUR LOAN. Nicole jumped on it and had it locked at that; however, our closing costs still remained $2000 more. Needless to say, my wife and I are fuming at this point. Another fact, why did our closing costs increase when the national federal mortgage rates were still declining. Explanation???? At this point, we asked Nicole if the VA Appraisal had been ordered. She said it had not and that she was putting the request in (11.13.2020) and this would be one of the last pieces to complete besides the title work. Nicole advised the appraisal projected completion date was 11/22/2020. She also stated she saw notes that the appraisal may also be completed via desktop because of COVID. The sellers breathing down our necks for the appraisal to be completed. So now we have no idea if the appraiser was physically going to the home or just completing the appraisal from his/her office. Because the seller is so frustrated as well with all these delays, she has now stated that she is adamant about not moving the closing date again. December 4th is now our official deadline. I informed Nicole of this and she noted the file. We checked with Nicole on 11.23.2020 to see if the appraisal had been completed yet. She replied that the appraiser hadn’t been able to reach the seller to set up an appointment. We asked the underwriter what phone number they had for the seller, she stated, “(800)------,”. A full week went by at this point and they had the wrong number for the seller, which we supplied to Keith and Marcus S previously. Again, this shows the serious lack of communication within the organization. We then gave the correct phone number for the seller to the Nicole. Our next check was Friday, November 27 to find out if the appraiser was able to reach the seller and set up the appointment. Nicole informed us that the appraisal was scheduled for Wednesday, November 25th. We texted the seller who confirmed that she had let the appraisal team in to complete the inspection. The appraiser told the seller that the appraisal would be completed and submitted any plenty of time to meet the December 4th closing date. Our next contact with Nicole was Tuesday, December 1st inquiring if they had heard back from the appraisal team. Nicole states “She is working with the management company to see if the appraiser is able to submit the report in ASAP today (Dec 1st) to try to meet the closing date of December 4th”. She was waiting to hear back and will let us know any new updates. Next contact to Nicole was Wednesday, December 2nd inquiring about the appraisal. Nicole states “The management company reached out to the appraiser to get an update” She was not showing they heard back yet. She sent another follow up that morning. Morning of 3 December 2020, my wife texts Nicole again and receives a delayed response from someone named Adam on behalf of Nicole. At this point we know we are not closing on December 4th. Adam states “I can adjust the target closing date to 12/7 for now. In order to close on 12/7, we would need to have the full clear to close by 11am December 4th in order to close on 12/7”. He stated that they have reached out requesting an update with appraisal but not showing that a response has been received as of yet. He then asks if I am able to call the regional VA loan center. They would be able to check on the appraisal and request an update directly from the appraiser. They require the Veteran submit the request. Adam gives us no direction on how to contact the VA Loan Center. No phone number and no information that we would need to request the status of the appraisal. I find the phone number myself to the VA Loan Center and call trying to get the status of this appraisal only to find out they need a “CASE NUMBER” to look it up. They informed me that our Mortgage Company has this “CASE NUMBER”. Way to go Adam for not giving us this information when he asked “ME” to reach out to the VA Loan Center. My wife then texts Nicole again asking for the “CASE NUMBER” ASAP! Half an hour goes by and no response from Nicole which was very odd since she always responded within just a few minutes of my wife texting her. My wife then calls Nicole’s line to expedite obtaining the “CASENUMBER”. She gets Nicole’s voicemail only to find out she is on vacation from Wednesday, December 2 through Wednesday, December 9th. Nicole had knowledge of our December 4th closing date. My wife presses 0 to speak with another specialist. She talks to Jessica who gave her the “CASE NUMBER” we need. She quickly passes this off to me. Ten minutes later my wife receives a text from Al stating he is helping out Nicole and that he is not showing that a “CASE NUMBER” has been received yet. COMMUNICATION IS SERIOUSLY LACKING!!! I called the VA Loan Center and now we have to wait 24 hours. I texted the seller to let her know we would not be closing on December 4th. She is obviously frustrated especially when she was told from the appraiser that it would be completed in plenty of time. I don’t know if she was feeling empathy for us, but we were able to push the closing date to Wednesday, October 9th. My wife left a message on her Rocket Mortgage account updating the closing date.

After three years of on time payments with Quicken and many successful refinances. I still have a late payment history with them. I have reached out asking what options I have since I am unable to make payments until I start to receive my VA Disability benefits. I have talked to many people who told me that I could not do anything. Who was I to know that was a lie? I am a first time home owner and did not know any better. The VA has agreements or options for helping people in my situation. Quicken Loans, who has been in business for more than thirty years and has been involved with many VA secured loans. Claimed ineptitude and cognitive dissonance to any remedy to help. The company seemed most concerned to get their money and make it unlikely for me to seek out securing a loan from any other bank or competitor. When I did make payments I paid up to two thousand dollars a month to catch up as quickly as possible. The VA could have facilitated this repayment plan or found a way for payment assist. Quicken was less than helpful with this up until a few days before I started to receive my disability benefits. Benefits that I used to pay past due payments and get the account up to date. A company such as Quicken, that has the slogan of 'engineered to amaze' has done some great things to help. Just as long as you make payments. If you do not... sorry we can't help.

I am on day 143 of my loan. The loan is for $260,000 and it appraises for $550,000. Everything has been done including the survey, now after 140+ days I am being told that they need more documents. I have been approved 3 times then they say oh wait we need this and this. This is not my first rodeo I have refinanced before, but Quicken loans keeps stalling hoping to find something they can change or cancel the loan. They do not do what they say and for as far as I am concerned, they are using false advertisement. I think they just bring on new clients to be able to look good for their investors. By the way my credit score was 800+ when this all started.

Quicken loans is by far the worst mortgage company out there. They promise you the best rates ever but you never get to start with them. After getting all the loan information they need they'll just ask for more and more. By the time you get everything they need they would just pull the plug on the whole loan and back off. Very unprofessional, the company needs to be sued for all the private information they have recieved from customers. Would never trust them for anything Ever again. My advise: Stay Away!!! They will promise you the best rates but If it's too good to be true its definitely not true with this company.

We applied for a house loan in April, it was on a new build, so it was to switch over from construction loan to home loan. We were pre-approved quickly. We sent everything in promptly as required. From the start they kept asking us for the same things over and over. And in July we got a payoff from the bank and then they couldn’t set a closing date because they kept needing the same things over and over and then too much time would pass, and they would need another payoff. Then there were at least 5 more payoff dates, but they wouldn’t set a closing date. “Oh, we need your bank statements again, ETC. Closing costs kept escalating and then suddenly they needed us to have another $6,000 in the bank on top of closing. They kept asking for statements from a 2nd mortgage. We told them from the start there was no second mortgage. Apparently there is no internal communication. Then they said we hadn’t made our house payment. We said again and again we didn’t have a house payment, because the bank was waiting on closing as it was switching from a building loan to a house loan. AND IN FACT, we had already settled that matter BEFORE the closing date was set. So finally, they set a closing date and then AFTER setting a closing date they say, “Oh wait, we got a flag saying you haven’t made your house payment.” The bank loan officer even talked to them and told them we didn’t have one to make yet and were not behind. So then it took them another 2 weeks and then they denied the loan, because they said we were behind on house payments that we didn’t have. This was the worst experience ever. It took 6 MONTHS to get turned down. We had passed a final inspection. There was no communication between people there, so they kept having to ask stuff and ask for stuff over and over. If it weren’t for a guy named David that helped us, we’d still be sitting here waiting. He was very helpful and tried his best, but the underwriters were just horrible. So, when it went beyond David after the denial and on to an appeal, they had the facts of the circumstances and still turned us down. IF I COULD GIVE NO STARS I WOULD! To make a long story short, I know they have some good reviews, but I see a lot of bad ones from people with the same issues. They simply cannot handle anything besides a plain old basic run of the mill loan. They couldn't figure out that we didn't have house payments, that it was a construction loan, and we didn't have a home equity line of credit or a 2nd mortgage. This was an FHA loan, and we were recently told by another loan place you can't get that type for what we were applying for-If you have a building loan and are switching to a home loan, with some other stuff that were particular to our loan circumstance. We suspect that somewhere along the way, after we were months into this someone figured that out (we didn't know it- we're not loan experts) that they weren't supposed to do this kind of loan, and they waited until we hadn't made a house payment to the bank over 60 days, and then used a false flag to deny so no one got into any trouble that works there. You should run the other way if you are getting a loan for anything other than a basic easy transaction.

This BS company calls itself a ROCKET mortgage But is it ROCKET because it crashes on you?? Beware of the BS that this company spews. I started 4 loans with them back in June and my wife's and my credit score was over 700. They promised great rates and a fast close. Well the promised rate was good BUT the close rate.... FORGET IT. They asked for redundant tons of paperwork (which they got almost immediately) and continued to ask for more until they pulled the plug on all my loans!!! Now I have NOTHING from them and they have ALL our financial information and then some. VERY UNPROFESSIONAL AND UNREALIABLE PEOPLE TO WORK WITH. Lesson learned, if it's to good to be true, more than likely it is. Rocket is for the way they crash and deliver NOTHING.

Their customer service was unacceptable! My mortgage rep (Manny) failed to return my phone calls in a timely fashion. Two days to return calls is unacceptable. They where slow obtaining the final paperwork from the Title company which caused my closing date to be extended 3 times. My real estate lawyer warned me ahead of time about using Quicken (Rocket Mortgage). When I did get the final Closing Disclosure it had my homeowner's insurance and property taxes going into escrow which I told Manny up front I did not want! When I finally got ahold of him via phone he told me there would be a $500 fee to change the escrow. Why should I pay for his mistake?! I would give this company zero stars if it was an option!!!

If I could give 0 stars I most certainly would. To begin with, my quicken broker poached me from another mortgage company by offering a lower rate. Of course, she glosses over the fact that this rate is contingent on purchasing points from an even higher rate. My memory isn’t crystal, but she will refer to it solely as a discount or some other attractive language without referring to the higher down payment at the close. I feel as though I've been tricked and now that I’ve realized the situation so close to closing I haven’t a choice. As well, they take eons to process documentation. I have been waiting on a confirmation letter for a week over the deadline and have had to ask the seller to extend my deadline over and over again.

Have been a quicken loans customer for many years. Initial experience - outstanding. Just called to have a late fee waived during COVID 19 - NOT ASKING for Forbearance and was told no - payment was one day late. Said they waived in March - Hello yes that was during the Pandemic. Some people lost their job as a result of this and we experienced an economic hardship in our family. Very disappointed that they could not help a longstanding good customer who has never missed a payment and did not ask for Forbearance. They messed up our closing documents when we refinanced last year - service has gone downhill. For a lousy $43.70, they just lost a customer. Will not use them again.

Horrible experience. Very bureaucratic process. I have refinanced several properties in the past 10 years, but never had such a miserable experience as with Quicken Loans. I'm refinancing 2 properties with Quicken Loans and 65 days into it and they still have not closed. Let me preface that there are no credit issues and plenty of equity in these properties. They seems to be looking for excuses not to approve loans: A building with 8 units all covered by the same HOA insurance - Quicken Loans says the insurance is not adequate, however, 3 units just closed their refinance app 1 week before me (same HOA). Also, according to Quicken Loans I cannot even purchase my own insurance coverage. - The HOA has to buy it, so I cannot do anything about it. When I asked to speak to the underwriter to get an explanation, they said the underwriter cannot take any calls.

They will LIE to you to get you to apply! Anything to get you to apply, including false pretenses. I received a mailer advertising a Quicken Loans Match or Beat mortgage offer. I was closing with another mortgage company in a week, but went ahead and gave them a call. Having experienced this before, I specifically asked the Loan Officer if the offer applied to Closing Disclosures as well as Loan Estimates. The flyer in the mail did not specify. He confirmed that the offer did apply to Closing Disclosure. After this, I gave permission to pull my credit to see if they could match or beat. They could not, so I was told I qualified for $250 because they couldn't match or beat it. I was then transferred to a different department, submitted all the requested documentation after closing, and was then told that no, the closing disclosure didn't qualify. I appealed, and was told someone would 'research' the situation, after I explained what happened. I asked that, if they couldn't uphold their offer, then I'd like to have the hard credit inquiry removed. This person then went on vacation for 3 days, then called me and told me they had researched it and would not honor the match or beat offer, nor would they remove the hard check because doing so may cause the credit bureaus to revoke their ability to pull credit. When pushed, she further clarified that the only way to remove a hardcheck would be for them to report it as fraud, which she stated was not the case. Despite the false pretenses and lie I was told in order to give my assent to the check. Had they told me upfront that the offer did not apply to Closing Disclosures, LIKE I ASKED, then I would not have consented to then running my credit. I supplied email documentation of the situation as proof but was still told they would do neither of my requests but would undertake necessary internal training regarding my situation so it wouldn't happen again. This is a TERRIBLE company. Their Loan Officers will say anything to get you to apply even under false pretenses, they will not honor their word or offers, they won't fix their mistakes, and they don't care if they're wrong in the situation. Please, reader, use ANY other company but this one!

I was shopping for an opportunity to refinance...Quicken was one of the companies that I was exploring....the first conversation I had with a Senior Loan Officer who quoted me closing costs of about 4K...for me that was a competitvie number...so I gave them permission to get my credit report and begin the process...then I found the rep to be difficult to reach, hmmm, when he finally called me back this afternoon he told me that he did not good news for me, despite the reported news that Quicken was going to waive the points...he then stated to me that my closing fees would be north of 10,000! I said what? Tell me how that can be when you quoted me 4K and you're waiving the points...his response was....well we have a 1% funding fee of 1% so thats $5K and so on so forth. I said but you quoted me 4K and now you're telling me that your funding fee is $5K? How could you quote me only $4K in our original conversation....obviously he didn't have an answer and the more I pressed the less he could say. WHAT A WATE, WHAT A BAIT AND SWITCH. NEVER AGAIN QUICKEN! 03/18/2020

So I see that mortgage rates are going down so I decided to start doing my research and determine if it makes financial sense for me. So I call Quicken Loans to start my research. I quickly get an agent on the phone. I told him that I am considering a refinance. I asked what kind of rates are available. Right away, this agent turned me off with his response. He sounded exasperated and said. You know you are lucky to get someone on the phone today. We are so busy. I am only interested in talking to people who want to submit an application. I am not going to quote rates to you. This lack of customer service and professionalism angered me so much that I simply said. Okay bye. And I hung up the phone. The nerve of this guy. Expecting me to go from....maybe I should look at this now, straight to....sign me up to refinance my mortgage without any research! Rude, curt, unprofessional! I don’t do business with this type of individual or company who tolerates that level of service.

The best part of Quicken Loans is that they don't sell your loan once it is closed and they proactively reach out when there is a better rate available.

If you are expecting to have a easy process, you are wrong. My daughter has been in the process for 1+ month, they have asked for documents that are literally illegal to have banks sign and stamp bank statements etc etc. They always have some reason why the document they requested isn't good enough such as "it's not big enough, it needs to be darker, you will need to enlarge and make it darker, we need your bank to stamp and sign your bank statement, oh we dont need that anymore,!! She has JUMPED THRU FIRE HOOPS for every ridiculous document that pertains NOTHING to her APPROVED mortgage! So if you want to get a Mortgage buy a home, go through your bank!! They are absolutely asking for document that have nothing to do with your mortgage. And when you send the document they are requesting its NEVER GOOD ENOUGH!! Dont get so stressed out when getting a mortgage that you are crying daily because company's like this!!

They are the absolute worst financial institution I have ever dealt with. Disorganized, unprofessional and dishonest. They hired an appraiser for my new construction build and provided him with the initial contract price rather than the list price (with nearly 100K of upgrades). The appraiser 'fixed' the value to the inaccurate lower contract price due to this clerical error (yes, he was definitely shady and illegal) and refused to correct the error despite the builder providing more than adequate comparable properties to him. Quicken Loans refused to acknowledge that they caused this clerical error and decided to keep my $500 deposit without making any reasonable attempt to rectify the false appraisal. As such, I could not close and had to start over with another lender. I immediately filed a complaint with my respective State Office of Commerce, who is now handling the issue. I encourage everyone who is scammed by Quicken Loans to file a complaint with their state agency as their fraudulent behavior is unacceptable.

They are merciless when it comes to annoying calls. They blow my work phone and my mobile phone up even though I tell them I'm not interested in refinancing. DO NOT GO ON THEIR WEBSITE and leave your email address or your phone number, they will not leave you alone, even after I've politely asked them a number of times to stop calling , however they choose to ignore my request. BTW I am a current customer of Quicken Loand

I provided documentation to Quicken towards the beginning of my loan experience. My loan officer told me repeatedly for almost an entire month that my loan looked good and there were no issues. I paid $500 for an appraisal (after credit explanations I provided) and spent precious time and money only to be told a month later that my loan was being denied because of a late payment that I was legally not responsible for. Quicken refused to accept my documentation and further failed to do their due diligence to further prove that I was not responsible for the credit account. Instead they blamed me for them not ordering a credit supplement early in the process to make sure there was no issues with this. My loan officer went MIA through the rest of the process. At this point, I was no longer an asset to her. By the way, I am a mortgage underwriter with my company and fully know that they underwrote this incorrectly. Legally, I am NOT responsible for the payments they were questioning. Now I am out $500 which they refuse to refund or admit responsibility for not notifying me early on of any issues. Also, when I tried to dispute the decision by the representative regarding my money, she proceeded to raise her voice over mine and would not let me speak. I finally had to raise my voice, reminding her that I was speaking and I was the customer. Very poor customer service. I always thought Quicken was one of the best--now I realize they are just out to get money and are like any other company out there that is just trying to make numbers. I will never use Quicken for any reason, mortgage or otherwise, and will never recommend them to anyone.

This company is absolutely horrible! please save yourself the trouble and go somewhere else. Anywhere else. *For context, we bought our house through them one year ago and are currently in the process of refinancing* Writing everything this company has done so far would take a novel. We have been lied to, deceived, and put on the back burner. For starters, they let our initial loan's insurance lapse. They never paid it when it was supposed to be in escrow. Their excuse was that they didn't have the company's correct mailing address. On top of that, they're trying to punish us for their mistake; they're trying to fine us for lapsing. They never even brought this to our attention. If we hadn't started the refinancing process, we would have never known that this was going on. Now on to more current issues... They claim that you're supposed to close on your refinancing loan within 28 days of starting the process... We are now on day 100 and still have no hope of setting a closing date anytime soon. None of this is our fault. Everything that they have needed, we have gotten to them within minutes of them asking for it. It takes them 3 to 5 days to "review" anything when they publicly claim that it only takes one business day at most . They also waited until we were about to close to call us and tell us that our entire loan had to change because they messed up in the beginning of the whole process.. that set us back an entire month. They never get back to us, they never answer our messages and our last phone call was very unprofessional . My husband actually had to hang up on them. My parents were able to refinance through a traditional Bank 10 times faster than this company ever could. Please save yourself the trouble and go somewhere else. I would have given them zero Stars if that were an option.

For the past two weeks, we have made multiple to attempts to close our loan application with Quicken due to a handful of odd communications between AMROCK, their closing firm, and our realtors. All realtors involved suggested we switch to another lender immediately which we have been trying to do for two weeks to no avail. When you have a problem with Quicken, the person assigned to your account just gives up and sends you to a 1-800 number in Detroit. We spoke with someone who promised us it would be handled within 24-48 hrs. Two weeks later, I just received a message from someone else saying "We have been trying to reach you, if you dont get back to us tonight we will be withdrawing your account and youll have to apply again." No one contacted us and we are being threatened with the exact thing we asked them to do. This has been unprofessional and nauseating. I would NEVER trust Quicken or Rocket Mortgage to handle my child's piggy bank, let alone a mortgage. Do not work with these people as you will find yourself in big trouble if something out of the ordinary should arise.

Avoid, avoid, avoid!! This has been an absolutely awful experience. We started with a simple loan that we more than qualified for. We were doing the back and forth thing when the communication went dead. We emailed, we called, we made smoke singles, we did everything that one would do. We had been scheduled to close in four days when we received an onslaught of bs that we were supposed to complete, including paying 35k worth debt. Not a problem except for the fact that this would extend everything out even longer. So much so that the seller decided against extending it. We lost our earnest money, $3500. We posted our rental back up early breaking the lease, $2000. The cost of an appraisal $1,000, and so on. The go ole teams at Quicken Loans were more than useless in handling anything or caring for that matter. Like I said in the beginning, AVOID them!

Quicken Loans approved me for a home loan. I was set to close on 9/20/19. On 9/18/19 title , myself and my realtor received the clear to close and i signed and submitted my final disclosure. Title called me to arrange my closing time to sign the final paperwork. I sent in my closing cost that very day because Perch is not local. I was thrilled 2 more days and those keys are mine. The same day i received the congratulations email on my clear to close, that very evening i received a phone call from the lender [quicken loans] that they had pulled my loan out of closing due to an employment gap and that i should have never been approved to start with. Both quicken loan employees apologized and admitted to error on their end. I just could believe this was happening. Less than 2 DAYS before closing they tell me this. To make matters worse i lost so much money. $2000.00 in Ernest money, $500 deposit at quicken loans , $ 450 in home inspections. I transferred utilities, my rental is completely packed and i mailed my closing cost . I'm out thousands of dollars with no home to show for it. Naturally i took this matter up the chain speaking to a Catherine A. Where see seemed remorseful for all quicken loans has put me and my children through , but responded that shes going to do an investigation to see if i should receive my $500 back. What about the other money???? On my approval letter it states that the customer is guaranteed $1000 if they don't get to closing . When i inquired about that she placed blame on the actually broker and would not honor it before a proper investigation had been taken place. Needless to say this has been a nightmare and i would not recommend obtaining a loan through this company.

If you are not a W2 employee, avoid at all costs! If you have any complications at all becasue you own your own business, own real estate, or have anything outside of a narrow box, run away, fast and hard. I just endured a 4 month loan approval process with Quicken Loans/Rocket Mortgage. The front line person assigned to me changed several times and there was little to no consistency to the communication between the front line loan officers and the underwriters. In the end the underwriters rejected using proceeds from the sale of a (legal and from a wholly owned parcel of land) as a source of income, information they could have told me three months prior (as there was no change from that point forward). Instead, they and I wasted three months jumping through innumerable hoops, and I was required to purchase a $1000 survey of my newly built home in order to complete the title process, and immediately following my purchase of that service (they offered it to me for $1400, I found it for $1000), they told me that I was denied because they couldn't document $3600 in acceptable funds for closing (again based on information they had for the previous three months). At that moment I had approximately $620,000 in cash in my personal accounts. They have refused to refund any of the $1500 of my out of pocket expenses, which would have been mitigated had they simply communicated with me when they first had that information. It was absolutely insane. I suspect that because I had an interest rate locked at 3.25%, and rates had gone up in the ensuing 4 months, they didn't want to do the loan and found an excuse not to. Shame on you Quicken Loans. Your lack of institutional integrity will come back around, as it always does in corporate America. We've seen it over and over.

STAY AWAY, I would not recommend Quicken to anyone. One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now. 1 of my tax bill from the city was not delivered and was sent to them. They immediately established an escrow account and increased my monthly payment. I contacted them and try to resolve and even sent them proof of tax payment but no way. They treat you as a delinquent customer. I have my monthly payment setup a month ahead recurring and have never been late. The answer I got from their "executive team resolution" when I said I would file a complaint with the Attorney General and I might go to Court, was that they have the legal means to go to any court. This all for a $300 tax bill they received in error. I even provided them proof of payment. They reported me as late because the full payment including escrow was not received, even though my payment was on time a month ahead. My credit dropped more than 100 pts. By the way I asked for arbitration, they have none. Seems like they are working to push more and more people into delinquency to increase their write offs. This is a shame and probably illegal.

Quicken (also known as rocket mortgage) originated my refinance home loan.  i had no problems with quicken until now.  they transferred serviceing my load to Loancare LLC. Loancare LLC charges fees for everything and the fee amounts are more than double including charging $15 to use their automated phone system here’s a sampling of ‘special request fees’: Pay by Phone $15 Automated Phone System $15 Online Payment Fee $10 Payoff Statement Fee $60 I would attach a picture of what we sent me, but I can’t embed or attach picture here a payoff statement is free for the mortgage I have with third federal. Quicken charges $25, Loancare charges $60 ! so, beware: at some point quicken will transfer your loan servicing to a firm whose business plan is to overcharge for everything (just checkout the Loancare LLC ratings) You may be happy with quicken/rocket but that won’t continue when they transfer your load to loancare llc

I contacted Quicken Loans to compare a loan package I was offered by a builder on a new purchase. The loan officer asked me a few questions and requested to run my credit. I told her that I wasn’t ready to have my credit checked. I was approved by another company and want to know if Quicken Loans was competitive. She gave me her buyer beware spill about the offer received. I explained to her that my wife is a license real estate broker, we did our homework and the companies offer was reasonable. She told me to call her back when I was serious about using Quicken Loans to buy a house. I asked her directly. “Are you telling me on this recorded line that you won’t give me the current rate because I won’t let you run my credit.” She replied with a very authoritative “YES.” If she couldn’t beat the other company’s rate, that’s fine. There is more to a loan then the rate when you must work with the Lender for 30 years. The fact that she felt bold enough to speak to me in such a matter tells me a lot about Quicken loans culture.

Ruined my life. I was one week away from closing. They didn't realize the home was a manufactured home until 1 week before closing. This means the house i was living in was already given up. My credit took a hit for the hard inquiry, but still had to go shopping around again. I wasted countless hours gathering so many documents. For them to call me and just say Sorry we can't do the loan now. I told this company from Day 1 i was NOT sure what the home was but PER the county is was not a manufactured home anymore since it was "assess to real estate". I understand starting the loan and my uncertainty can not be held on them. BUT i called them as soon as i found out there WAS a title meaning i had been considered a manufactured home, but shouldn't be now i was told it would NOT be an issue. I stated in my call i needed to know because i don't want to spend money or make decisions on a maybe a month before they pulled it from under me. I was ASSURED everything would be fine. Now i don't have a house. Landlord has someone wanting to move into my current house. They would NOT refund me the full amount. Not to mention the grief the sellers had to go through. I WILL say some employees there had GREAT customer service, while others, i won't name, were horrible. There is so much more to be said, but SUMMARY: Wasted $600 to lose my house, hurt my credit, wasted a LOT of time. I admitted to not knowing what i was working with but gave them everything i was given. County appraiser involved and all. Very sad that big company like this can ruin someone and not bat an eye.

Quicken is too big and too many divisions that don't communicate with each other. This was supposed to be a quick process to refinance (initial refinance was through them and that was complicated and bad enough). This time it is worse. They couldn't even communicate with their different divisions with Rocket and Amrock to send the final funds to us - couldn't send a bank transfer, had to deliver via UPS then it was delivered to the wrong address. My mother is still phoning to try to sort this mess that THEY caused out because they don't have their communication systems sorted out. When it comes time to sell, and buy another house, we will not go with Quicken but someone local.

I recently refinanced my mortgage with Quicken Loans after being a customer of theirs for the past 7 years. They had stated that they would include several credit card debts with my refinance including a student loan. When I received the pay out checks to send to the creditors, two creditor's checks were not included and only a partial amount of the student loan. I also had to follow up with the loan rep regarding when my closing would take place. Finally a closing team member called me and informed me that we had to close within the next two days to keep the finance rate that was quoted initially. No earlier notice was provided. If I was to try to extend the deadline for the stated refinance rate, it would cost an additional $500. As soon as I am able to find another lender I plan to refinance again as this is not a reputable company as far as I am concerned. I wish that I had done more research on available mortgage refinances as I would have choice a different lender. Please be careful! They promise many things!

It all started great as any new relationship, proposed closing date within a month and all, it was supposed to be a simple transaction, refinancing a house with over 40% equity, excellent credit, great income.... all a sudden I start getting calls every other day about missing info, from different quicken loans reps, info that had been sent go one of them already a few days ago, I reply to each with requested info always informing that the info requested was already submitted, responses vary from different divisions to different positions and so on... I have bought 4 houses in the last 15 years, sold 1, so I am pretty familiar with the process, and I am a patient guy, but after over 2 month and no closing date on sight, quicken loans calls now seemed Scam Likely calls, I had to cancel everything, of course my credit was already ran, the 2 month lost and forget about all the time on the phone explaining my self to every new rep that called me, it is like I never had a file, that rocket account was a total joke, they added and remove information at will hence the call the next day from a new wannabe banker to harass you about the same info that was deleted, will never recommend or make business with quicken loans

The process with Quicken started off well but did not end on a good note. Our representative was communicative and friendly. He talked us into "re-casting" our loan which basically means you don't have to put 20% down right away to keep more of your cash liquid. Then, once the sale of our previous property went through we could put down the rest and all we had to pay was a 100$ re-cast fee. Well, imagine our surprise when we went to pay off our PMI today and was told we must make 2 mortgage payments with PMI until we are eligible to re-cast. Ahhh of course, the hidden terms no one discussed with us. We were able to put down 20% at any time but were talked into re-casting. I am disgusted with the sneaky salesmen tactics we received when procuring a loan from here - buyer beware.

I contacted Quicken via Rocket Mortgage along with a few other lenders for pre-approval. I should have known from the get-go that it would be a bad experience as it was an act of Congress to get on the phone with the loan specialist handling the pre-approval. After finally getting him on the phone and talking through the details, the rates were better than what I'd been quoted before and so I decided to move forward. From there I was handed off to a "triple crown" senior purchasing specialist, who was hiding her ineptitude behind a fancy title. Things quickly fell apart. We were approximately a month out from closing when the appraisal was ordered. We received the report toward the end of that week, which was lower than the agreed upon price. The seller decided to dispute. My POC, the purchasing specialist, advised that she had sent the dispute on to the AMC who would send to the appraiser. She then left office for 3 days. As we were approaching 2 weeks to close, I asked for updates from her backup. This person clearly had no idea what was happening with my loan. After a slew of confused emails, she confirmed that the dispute was sent and that she had RESENT it, just to be safe. Fast forward to the end of the week without any answers, and the real estate agent lets me know that the appraiser has no idea there is a dispute at all. At this point, I decide to run it up the flag pole myself. I get on the phone with the "senior research team" (which I have dubbed the 'do anything to save your business team'). Sure enough, a couple of hours later, I get a response from that team. Quicken had never passed the dispute on, in fact, it needed to be vetted by their internal team first. Obviously I had no idea that this was the case as I had been falsely assured that the dispute was handed off twice (and never told about any internal review). Since I was shaking trees, the team finally reviewed it and decided it did not warrant being passed along to the AMC. After losing an entire week, the seller agreed to drop the purchase price to the appraised value. That is done, and I am told there are a couple of outstanding items before we are clear to close. Time passes and although I ask for updates, I get vague responses hours after I submit them advising that I'll be told when we are clear to close. 2 days from closing now. I try to reach out to my POC and receive no response for hours. I reach out to Quicken via chat, and the rep advises that she will "try to put a rush on" the outstanding item - the condo review. I tell her that I am going to escalate it myself and go back to the senior research team I contacted in the first place. I reach out and explain the situation, and the do-anything-to-save-your-business guy tells me that he will have this sorted ASAP. As I wait for his response, I get a message from someone that my POC (sr. purchasing specialist) is out of office that day and she is filling me in on her behalf. I had NO IDEA she would be out of office. 2 days before closing! Now, the kicker: I get called by the bad-news guy to tell me that there is an issue in the condo review that would break a Fannie/Freddie rule unless I put another 5% (or $13k) down. This is after 5pm on Wednesday, when we are supposed to close on Friday. He tells me that I can have this gifted (I.e., ask some poor, unsuspecting family member for $13 thousand dollars) and then we will TRY to keep your closing date - but Friday is "not a slam dunk." If there was anything in this process that could have precluded Quicken from closing on the agreed upon terms, why on earth would it be the LAST ITEM completed in my loan application? Why would it not be completed BEFORE ANYTHING ELSE? Thank everything that is holy that my husband and I had the forethought to continue renting our current place through the month of June. Otherwise, we would have been forced to a) liquidate money from retirement, b) ask family for money or both in order to *hopefully* close on the home and not be homeless with a son and pets. After Quicken mishandled our loan application worse than I could have ever imagined, we found a professional, local lender who not only offered more competitive rates but was able to approve the loan with the original terms. I would warn ANYONE against contacting Rocket Mortgage/Quicken Loans. The home buying process is stressful enough. Understand that you will submit questions or concerns into the ethos and hear nothing for hours. Understand that in the absence of your main POC, the likelihood of speaking to anyone who is remotely familiar with your loan application is nil. Understand that when you are on the ropes because Quicken has fumbled something – you will be told that you can only talk to X because that person is “assigned” to this issue. Do yourself a favor and avoid a lender that will drop the ball less than 2 days before closing and turn your living situation upside down.

Nothing they did well. They had me jump through a lot of hoops, email them a lot of documents. I was trying to refinance my house to get the payments lower because I was going to retire. My house payments were $794/mo The final deal was to borrow $75000 and get a $16000 payout, ok I didnt really need that much but that was the best they could do. My payments would be $680/mo for 15yrs. I had to go to my bank for yet another document they wanted me to send them so I asked one of the people in an office for it and told her why I needed it. She asked me if I had ever thought of them to refinance my house, I hadn't so I sat down and told her the deal Quicken loans made me and to see what the bank go do for me. She figured out that quicken was charging me $6000 just in closing costs! Regions Bank didnt charge me any closing costs and I only had to borrow $52000 bringing my house payments down to $411/mo for 15 yrs. with a cash out of $10,000. Much better, quicker and a lot less hassle. Rocket mortgage/Quicken, same company, is Not Quick, they make you jump through too many hoops, has hidden costs and a lot of hassle. They dont like taking no for an answer. He wanted me to send him the deal the bank gave me, I didnt and I will never do any business with them and I will warn my friends against them.