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New American Funding

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7.6

Overall Score

LAST UPDATED: November 22nd, 2022

New American Funding is a California-based mortgage lender founded in 2002. The company is licensed in 49 states and has branches in 32 states. The company offers a variety of mortgage types, including FHA, VA, USDA, and I CAN Mortgage products, providing homebuyers with greater flexibility in the mortgage process.

Check out New American Funding Reviews below to see what borrowers are saying about their experience.

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The Good

  • New American Funding Loan Types
  • Fully Online Mortgage Process
  • “My Mortgage” App
  • On-Time Closing Guarantee
  • Manual Underwriting
  • Mortgage Assistance
  • New American Funding Reviews

New American Funding Loan Types

New American Funding offers a variety of loan types, including the following:

  • 30-year fixed rate mortgage
  • 15-year fixed rate mortgage
  • Conventional loan
  • VA loan
  • FHA loan
  • USDA loan
  • Adjustable rate mortgage (ARM) loan
  • Reverse mortgage
  • I CAN mortgage (Customizable loan from 8–30 years)
  • Buydown loan

The most unique loan that New American Funding offers is its I CAN Mortgage. This loan allows you to customize the length of the loan with options to refinance in the future.

New American Funding Refinance Options

If you are looking to lower your monthly payment, increase cash flow, pay off debt, or get a better mortgage loan, New American Funding offers a variety of refinance loan options:

  • Cash Out — Tap into your home's equity and receive cash in return. Cash can be used for nearly any project or purchase you choose.
  • Rate and Term — Adjust your existing mortgage rate and loan term, lowering your monthly payment and allowing you to save more money.
  • Cash In — Bring cash to closing and pay down your mortgage loan balance.
  • Home Equity Line of Credit (HELOC) — Borrow cash against your home equity and use it when needed.

Although mortgage refinancing could save you more money overall, New American Funding charges additional refinance fees to complete the process. The following fees will apply:

  • Application fee
  • Title insurance and search fee
  • Lender's attorney fees
  • Loan origination and other fees

To determine whether refinancing is a good option for you, you can speak with a New American Funding representative or loan officer, or crunch some numbers with the company's online refinancing calculator.

Fully Online Mortgage Process

While you can begin the mortgage loan process in person or over the phone, New American Funding offers a streamlined, online mortgage application that can reduce stress and save you more time.

On the New American Funding website you can get rate quotes, begin and complete your mortgage application, upload documents, and track your loan. Through the “My Mortgage” app, provided by New American Funding, you can easily manage your loan on the go with your mobile phone.

“My Mortgage” App

New American Funding offers a mobile app through which you can make payments, easily view and manage your home loan information, and view updated information about your current home equity and estimated property value (if this information is available in your area).

The New American Funding “My Mortgage” app is available for both Android and iOS devices.

On-Time Closing Guarantee

Upon pre-approval, New American Funding provides an on-time closing guarantee, getting you to a home purchase faster — the company’s average closing time is less than 35 days.

The guarantee only applies to home purchase loans. It does not apply to the following loan types, programs, transactions, or properties:

  • USDA loans
  • Mortgage revenue bond programs
  • Bank-owned properties and short sale transactions
  • Brokered loan transactions
  • Refinance transactions
  • Reverse mortgage transactions
  • Renovation loan transactions
  • Jumbo loans
  • NAF employee loans
  • Non-warrantable condominiums
  • All properties located in a flood zone
  • Manufactured homes
  • Non-QM loans
  • Down payment assistance loans

Additional terms and conditions may apply. If you are interested in New American Funding's on-time closing guarantee, speak with a company representative to see what options are available to you.

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Customer Review: Lisa from Newport News, Virginia

"I had the pleasure of refinancing with this awesome company. They were knowledgeable, thorough, prompt, great customer service and the process and best of all we closed right at 4 weeks. I highly recommend this company for your new mortgage or refinance."

On BestCompany.com, 19 percent of New American Funding reviews* mention how quickly the mortgage loan process is, with many customers closing on their loan within two to four weeks.

Manual Underwriting

To evaluate creditworthiness and whether you will qualify for a mortgage, New American Funding uses manual underwriting in some cases. 

Manual underwriting involves an actual underwriter analyzing your finances and documents, resulting in more personalized rates and service. Compared to automated underwriting, manual underwriting may take longer and typically requires more paperwork, but with New American Funding's on-time closing guarantee you can still expect to close quickly.

Mortgage Assistance

If you are having trouble paying your mortgage, New American Funding offers a variety of options/solutions to help you make or modify your payments and remain in your home:

  • Refinance — lower your monthly payment and/or improve your loan terms
  • Reinstatement — avoid foreclosure by demonstrating that you have funds that will become available at a specific date in the future
  • Repayment plan — catch up on late payments without having to come up with a lump sum
  • Modification — permanently modify your loan so that your payments are more manageable

New American Funding also has options if you'd prefer to leave your house, but not foreclose:

  • Short sale — sell your home and pay off a portion of your mortgage balance; relocation assistance may be available
  • Mortgage release (deed-in-lieu of foreclosure) — transfer property ownership to New American Funding

To find the best solution for you, New American Funding will work with you based upon your specific needs.

New American Funding Reviews

The majority of New American Funding reviews are positive, with 95 percent of customers awarding the company 5 stars. 

These reviews frequently highlight reliable customer service with great experiences with specific loan officers. In addition, customers are quick to mention a quick and easy application process, and competitive rates, saving customers more money overall.

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Customer Review: Gustavo from Windermere, Florida

"I just closed on my Refinance with New American Funding. The process was pretty straight forward. I did a lot of shopping before selecting them. They were the best rate for me. Amir my loan officer was great and provided all the information very quick. All the process was managed online and for the closing they came to my house. Overall a great experience!"

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The Bad

  • New American Funding Rates
  • Servicing Fees
  • Not Licensed in Hawaii

New American Funding Rates

Compared to the government-reported mortgage rate median of all lenders, New American Funding's rates are high. While the company's offered rates may not differ more than a few percentage points, even the smallest fraction of a point could save you thousands of dollars over the life of your mortgage loan.

New American Funding provides daily updated rates on its website, allowing you to more easily comparison shop for a mortgage.

Please note, the lowest advertised interest rate for any loan type is not guaranteed with any mortgage lender. The most competitive rates are generally only available to borrowers with an excellent credit score, a low debt-to income ratio (DTI), and healthy finances overall**. 

However, although New American Funding’s rates are high compared to the industry average, New American Funding reviews* indicate that 9 percent of customers are pleased with their rate, often mentioning how competitive they are compared to other lenders.

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Customer Review: Mario from Los Banos, California

"Refinancing with New American Funding was fast, easy, and stress free. They had great customer service, and very good and competitive interest rates compared to other lenders. Will definitely recommend to others."

**Additional assessment factors may be applied to determine your mortgage rate.

Servicing Fees

New American Funding charges some of the following servicing fees:

  • Origination fee — expect to pay an origination fee of 1% of your loan amount
  • Assumption fee — $250 fee charged when a request is received to have another individual assume responsibility for a loan
  • Recast fee — $350 fee charged to modify a loan and lower monthly payments
  • Reconveyance fee — fee amount varies by state and is processed when the loan payoff is processed
  • Partial Release fee — $100 fee to release some collateral after the borrower has paid off a specified amount of their loan

While many of these fees aren’t uncommon in the industry, it is important to be aware of them. New American Funding advertises that it does seek to keep fees as low as possible.

Not Licensed in Hawaii

New American Funding does not offer its services to borrowers in the state of Hawaii. If you reside in Hawaii, you will need to find other mortgage lender options.

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The Bottom Line

New American Funding is a great option for those who value a streamlined online process and a wide selection of mortgage services. A New American Funding mortgage is appealing to all types of homebuyers by offering traditional and specialty loan options. It also has a variety of resources and services that make homeownership possible for many who normally do not qualify.

Those that are in search of more flexible loan terms will especially benefit from New American Funding, in particular, its I CAN Mortgage product, which provides a more customizable experience with loan terms ranging from 8 to 30 years.

New American Funding is committed to getting you to closing fast and provides an On-Time Closing Guarantee. While certain restrictions may apply, this guarantee may get you to home purchase much faster than competing mortgage lenders.

New American Funding reviews are overwhelmingly positive, outlining great experiences with customer service, and a process that wasn't only easy but also saved people time and money. If you are looking for a mortgage company that focuses on providing an excellent customer experience, we would recommend New American Funding.

*New American Funding review data used in this profile is taken from a sample of 150 reviews left by customers on BestCompany.com.

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Star Rating

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4.9

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618 Reviews

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94%

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4%

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1%

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CHERYL MALONEY Wilsonville, OR

I’ve worked with New American Funding now for two transactions. The first with her to refinance my home and that process was probably the best experience I’ve ever had with a lender. I felt the entire process was transparent, educational, and reasonable. Most of all the expert that I worked with, Anthony, truly seem to care about what I was looking to do and what would make more sense for me. When I decided to relocate out of Oregon to Pennsylvania Anthony referred me to someone that handled lending for Pennsylvania. He stayed in the loop with what was going on and actually reached out to me to make sure that I was happy with the process. The expert I used on this transaction with Devon. He too made me feel confident and comfortable about buying a new home. And to add to the positives the teams that worked with both of the representatives were equally as friendly, knowledgeable and responsive. New American Funding isn’t the gold standard they are the platinum standard!

2 years ago

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Amanda Barber Port Charlotte, FL

I wanted to take a moment to express my sincere gratitude to our loan officer, Tania B for our recent refinance home loan approval. Tania’s dedication, hard work, patience and expertise made our entire loan process run so smoothly. Tania not only took the time to make our entire loan process easy to understand, she broke it all down line by line to make perfect sense, financially. She was so kind and compassionate and displayed such patience while explaining every detail to my husband and I throughout the entire process, literally from day one to the very end of closing day and then some. We were so impressed with Tania’s honest communication and her willingness to answer any type of question or concern I had, even if It really wasn’t her area of focus. She took the time to make us feel completely secure with our decisions to continue moving forward and always helped us to “trust the process” whenever in doubt. Our family truly needed this refinance for much needed home renovations and will forever be indebted to Tania and her staff for their continuous efforts to make this financial blessing happen. Thank you again Tania, for a superb experience and can’t wait to work with you again in the future. You are most definitely a “one-of-a-kind” loan officer, keep shining bright!!! Sincerely, Amanda and Jeffrey Barber

2 years ago

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Brad Houston Exeter, NH

I worked with New American Funding to refinance my mortgage. Overall I was very pleased. I found New American Funding through a link from my Credit Karma account, and because of that it made the process even easier. I was able to lock in at a very competitive interest rate, and Kalee B the loan consultant I was working with helped me through each step of the refinance and was very experienced and knowledgable. New American Funding provided good and timely communication throughout the process, and even though sometimes I had to wait a little while due to time differences and weekends etc., I always got my questions answered. I highly recommend New American Funding if you are thinking about refinancing your mortgage.

3 years ago Edited September 14, 2021

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Chuck Martin Ooltewah, TN

In this case, My wife and I were taking advantage of the interest rate and refinancing our home. Jennifer obtained the best rate for us and we were closed within 30 days of beginning the process. She charged me one flat fee for the refinance and not a percentage of the amount. This is important when looking for a company to refinance with. I'm sure you have or will get letters saying you qualify for unbelievable rates from other mortgage companies, but, that is just what they are, unbelievable. Jennifer was easily reachable during the entire process and talked me through all of the anxiety that goes along with underwriters.

3 years ago

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Charles Hall ,

I intially went to my go to loan people @ my Credit Union. I was put on a waiting list for a call back. I was told I was number 17, blah. I was on Zillow looking to by a home in LasVegas Nevada. I got a call from NewAmerican Funding, a person name Grace J. Iʻm not comfortable with dealing with a random person,so I was really hesitant to continue my conversation with this loan person. BUT she got me with this line “ You were number 17 with your Credit Union If you decide to let me help you, YOU will always be number “1”. How can you not give her a chance? I am so happy that I did. New American Funding was nothing less the exceptional, from our first conversation to our home funding completion I am a happy camper and a customer for life. I will never go to anyone else. They were the most professional and competant funding company I have ever used, and I have used multiple companies in the past. There pricing and my cost have been outstandingly reasonable. Thank you Grace J. at NewAmerican Funding, I will be moving into my new home today, thanks to YOU! Charles L. Hall Jr.

3 years ago

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Bobbie Lou Shipman Augusta, GA

I had the pleasure of working with Nick A., loan consultant, who provided the best customer service I have ever received in any venue or circumstance. He was knowledgeable, professional, courteous, kind, and caring. He made himself available outside of business hours and always provided prompt responses to questions or requests. I felt he was invested in my success to find a home to purchase and obtain a mortgage. He checked in with me regularly to offer assistance and encouragement. My experience with Nick as my loan consultant is what makes me give my highest recommendation for him and for his company, New American Funding.

3 years ago

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Chris Moogalian Harrisonburg, VA

My experience was an overall positive one and I have already recommended New American to some people. My loan officer was knowledgeable, professional and experienced. There is a hand off between loan officer and whoever is the processor or next person that we deal/dealt with in the entire process that can be improved though. One of them can answer some questions while the other can only answer some different questions And made for some frustrating wasted time so there may be value to a 3 way call or video chat between customers, loan officer and processor(not sure if thats the right technical term but you get it) before handing off.

3 years ago

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Ana Ahn Rochester, MN

The people who we worked with made this process very painless. They were very efficient and knowledgeable. Once we closed, we were able to get our money very quickly. One thing that would be helpful in the future, when refinancing for debt, if we could make it an option to electronically pay debt collectors, that would be amazing and would help make others feel more secure about sending out checks worth thousands of dollars (in my case) to a random PO Box.

2 years ago

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Angela Rose Spring, TX

From the beginning EJ set the bar high with his professionalism to his kindness. The process was so smooth and fast I can't believe it's done!! Each step was thoroughly explained and I never felt alone. Deborah was great to work with as well. She even responded to me on a weekend to a question I had. I definitely recommend 10 times over to everyone.

2 years ago

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Robert Warwick, RI

What I liked was, I was called immediately upon submitting for my loan and was pre qualified within the hour after submitting documents. The only thing I notice no so much bad is the rates at that time could of been better. I saw competitors interest rate a point to point have lower than what I was given with the consideration my credit score was even at 740. I’ll prob consider refinancing with another lender once it goes down since I don’t feel I was given a good deal on the interest rate.

2 years ago

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Tawni Stover TX

New American Funding made our purchase practically painless. I love the fact that NAF services the loan so that I get to stay with them from start to finish. I don't have to worry about getting that phone call or letter in the mail from some company I am unfamiliar with stating they bought my loan and I need to deal with them from that point on. In short... New American Funding is with for the long haul!... I will continue to recommend them to family and friends!

2 years ago

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L. A. Blumenstein Dayton, OH

Samantha was awesome, extremely helpful and always responded quickly! She did a fantastic job explaining my options and what we could do to streamline and improve the process of buying my late grandparents' home from my mother. The other person I worked with, Tori, was also great to work with! Overall the process was made clear and everything was explained very well to make me feel comfortable and confident.

2 years ago

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Blanca P Sacramento, CA

This was my first time getting a loan for myself. I had gone to a few other banks and lenders to see if I could get a loan but none were able to explain how this works in general and break down some of the terminology that was completely foreign to me as Gabriel G did. He really took the time and effort to make me feel comfortable and heard with some concerns I had and was sympathetic to my situation. This is the reason why I chose to go with your company

2 years ago

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Tara W. Middletown, DE

The level of detail and attention to applications are unmatched with this company. They really work with you on a one on one basis to determine the requirements you need to meet and how to navigate the mortgage loan process. Truly you will not regret working with this company. The larger banks would never provide this level of service on an individual level.

2 years ago

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Bart K Abicht Santa Cruz, CA

Loved the loan officer. David brought an expert command to the process. He was always careful to listen to the specific question and concern I had, and responded with a great balance of detail and clarity. When he didn't have an answer handy, he would tell me, go find the right info from the right people, and communicate it back to me clearly and quickly. What's more, his demeanor was always very pleasant and super helpful. He focused on my needs and plans, gave me options, and never tried to pitch anything. I'd recommend him in a heartbeat!

3 years ago

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Todd Lytle Littleton, CO

We've worked with John W for nearly a decade... We first met John at a 'really big' National Bank. He did our Primary Loan, a Home Equity Line & a full refinance and he did a great job. We moved 4 years ago and we 'moved' with John when he joined New American Funding. Again... John did our new Primary Loan and now 4 years later we just completed a refinance with New American. This was the Easiest, Fastest & Best of the loan experiences we've ever had in the past 30 years of home ownership.

3 years ago

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kikaidalibre St Louis, MO

Jim B and his team were so supportive and helpful during this home buying process. He was on our side and was always available to answer questions from us and our realty team. We appreciate the personal service and great attention to detail. God is Good and we know that he put Jim B and New American Funding in our path! Thank You Again! The Hites Are Finally Home!

3 years ago

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Wonderful Lender Oceanside, CA

We have closed two purchase money mortgages with Lisa I of New American Funding, and refinanced twice. Absolutely fantastic service - knowledgeable, professional, and friendly. New American has been fantastic to work with as they set realistic expectations, communication exceptionally well, and follow up with performance. I've been very happy with the customer service from the loan servicing team as well. I highly recommend New American Funding.

3 years ago

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RK Lynes

Scott was so easy to work with. He made our VA refinancing a breeze to get through. He was very punctual with answering questions. He always double checked what I sent and advised me on what I will need in future steps. When that time came we were ready. Scott is a credit to his field and a benchmark that in my opinion is missed by many in his industry. Thank you Scott for everything.

3 years ago

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The4tun81 Hendersonville, TN

With only a couple of weeks (at most) to get the loan package approved for closing, Amanda worked tirelessly to make it happen. I received emails late on Saturday and Sunday evening, so I know she was working hard to get our needs met. She was pleasant to work with in that her demeanor was polite and calm under the stress of our deadline. I will recommend NAF to all my family and friends.

3 years ago

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Carl Bisciglia Saint Paul, MN

Kara took the time to create multiple scenarios for us when loan limits changed. She also walked us through our options when the uncertain rate environment had us concerned. When it came time to lock our rate, she contacted us immediately upon hearing news that rates were going up and got us locked before the increase hit. We were very happy with our experience working with Kara and New American.

3 years ago

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Angela S. Coplay, PA

Garry S and his team work miracles!! He does not let obstacles get in the way of fulfilling someone’s dream of home ownership. I highly recommend New American Funding to anyone, especially if there are issues getting approved by other lenders. I am a nurse and have an usual pay structure but Garry understood completely and got the job done. I now have a beautiful new home and I will be forever grateful to Garry and his team.

3 years ago

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Lmoore San Jose, CA

ABSOLUTELY AMAZING!!!!!PROFESSIONAL,PERSONAL, EFFICIENT, handled our EVERY concerns with compassion! Original lender had our docs/pre-approval letter for over 35 days and 9 days before closing advised their underwriter would not accept our package. Moving from California to Florida = A LOT OF STRESS and to have our original lender 'drop the ball' was not fun. Enter Amy and her team - we provided her the same docs - she and her team closed us in 7 days!!!!!!!! If you are looking for an AMAZING team to help you through this stressful process - CALL AMY!!!!!!!!!!!!!!!!!!!!!!!!

3 years ago

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Wendy Van Bramer Minneapolis, MN

Pam M took the stress out of buying my first home off the table. Making my dreams come true! One of the very few people I've seen go so above and beyond to help someone in every step of the way. She's extremely personable, humble, and I felt really comfortable talking with her. She explains everything in detail, and makes sure that you understand everything before preceding to the next step. Pam works tirelessly for her clients, top notch service, I couldn't recommend a better loan officer.

3 years ago

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JayADub San Clemente, CA

Our original loan with New American came at a time when we really needed assistance purchasing a home after retiring. The staff kept us informed of the process, and managed all of the matters effectively. It was a pleasure working with New American at a time when other companies refused us because we were no longer employed. We hold New American Funding in very high esteem.

3 years ago

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Krista Provenzano Marion, IL

New American Funding has been great to us! We did a VA refinance and they walked us through the process without any issues. Everyone from Terri to Cindy were so knowledgeable and accommodating. We never felt lost in the process and our questions were answered promptly. I cannot say enough about how wonderful of a team we had helping us and I would recommend New American Funding to anyone wanting to purchase or refinance.

3 years ago

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Withers Colorado Springs, CO

Ben and his team are outstanding. We have completed multiple purchases/refinances using he and his team over many years. Would never even consider going anywhere else. Ben is super-responsive to calls, messages, emails, and always takes the time to make sure we completely understand every part of the process and documents (even if I've asked the same questions in the past). Highly recommended for all your financing needs!

3 years ago

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Michael McLean Tacoma, WA

My wife and I used New American funding last year to refinance our rental and this year to purchase a new home. Both transactions with Shari and her team at American Funding was smooth, relatively stress free and an absolute joy to work with them. We would recommend this group to anyone we know that will need this type of service in the future. Thank you. Michael McLean

3 years ago

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Allen Orem, UT

Lindsey’s team are the best at what they do and always willing to take on a challenge they helped us fix our credit when no one would and was able to help us in a very small time crunch to fix our credit and purchase a house best people ever. We worked with other lenders for 10+ years and could never get our credit right Lindsey was able to get it right and in a short time

3 years ago

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Ken Holt Minneapolis, MN

The dedication of this team was amazing. They were able to get an approval on a very short notice after 5 pm. The staff explained everything, very thoroughly and always asked if we understood. I have bought three houses and i must say this was the most fun I ever had buying a house, We had a great time at closing, lots of laughter. I would recommend this team to anyone!!

3 years ago

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Lisa Shuell Riverside, NJ

I had ZERO dislikes about my entire interaction with Jordan and New American Funding. Not only were the rates the lowest but the communication was excellent. We were not inconvenienced in any way. They even arranged for a notary come to the house when it was convenient for us (which happen to be on a Saturday afternoon.) I highly recommend and will use them in the future.

3 years ago

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The Montero’s Orange, CA

New American Funding handled both our purchase and refinance and we couldn’t be happier. Everyone is extremely knowledgeable, professional and quick with replies as well as closing the loan! Frank Fuentes recently did our refinance and we’re extremely pleased, he truly is the BEST of the best! Thank you New American Funding for another great experience!

3 years ago

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Nikki Blazei Milwaukee, WI

In this crazy market, we had at least one thing keeping us sane, and that was Brian with NAF. He really took the time to explain things, especially as first time home buyers using a VA loan. We had such a great experience, and we have already told our friends and family to go through them for any home loan needs. We will most definitely be using them in the future.

3 years ago

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Ada Malancea Wake Forest, NC

We had a great experience working with New American Funding, specially with Florica S. our loan officer. She is smart, knowledgeable and very helpful. Also she is great in communication and returns phone calls and respond to your messages asap. She went above and beyond helping us. We are pleased that we chose her to help us and be our officer to guide us through this process.

3 years ago

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rachel stiens St Louis, MO

Literally won’t go anywhere else for anything mortgage related! We have used Melisa for every home and that won’t stop with this home. Every part of the teams process is impeccable! They really do have everything down to a T. They pulled it off for us this go around when we weren’t really sure if it would be possible. We always make it to the closing table stress free and HAPPY!

3 years ago

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Malaknaz Modaresnezhad Renton, WA

We received professional and helpful service on our first home purchase. Every question we had was answered in a timely manner. New American Funding was easy to talk to and made sure we understood everything that was presented to us. We were very pleased with the interest rate we received. We will absolutely use New American Funding again in the future.

3 years ago

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Caren Courtney Renton, WA

We feel so incredibly lucky to have found this mortgage company to refinance with. From our Mortgage Rep. John K to our Load Specialist Peyton M, their professionalism and customer service levels were never less than outstanding (they even answered their phones and responded immediately to emails!). Would not hesitate to recommend New American Funding to family and friends.

3 years ago

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Queen Weegrr Canton, GA

I needed to Re-Fi my home after my husband passed suddenly in March 2021. I tried to check with my current Mortgage Co. but they were not interested in helping. I checked online for 2nd option and found New American Funding. They got in touch with me immediately, asked what I wanted to do. They began work immediately to help me. I was amazed at how wonderful they made my Re-Fi experience. The loan officer who worked with me was outstanding! Best Mortgage or Re-Fi experience ever. I recommend them to anyone needing Mortgage or re-fi.

3 years ago

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Brenda Hyslop Phoenix, AZ

I loved the communication that the employees of New American Funding exhibited. I can't say that I am a fan of not being able to see/interface in person, however, Michael P my Loan Officer and Kelly D my processor made that situation palatable. Total professionalism on their parts, I certainly will refer anyone I know that is thinking of refi or purchasing a home to them.

3 years ago

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alexis byrd Cumming, GA

The importance of communication during the most significant purchase in one's life is paramount. Our lending officer, Ricky understood that and made himself available whenever we needed him. He focused on ensuring that I had piece of mind during this entire process. I couldn't have asked for anything more. I would recommend Ricky and entire team at New American to anyone in search of a mortgage lender. What he did has impacted our family for generations to come.

3 years ago

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RICHARD H FREUND Los Angeles, CA

We started with two other highly rated lenders, that did not work out, before applying to New American Funding. Processing was smooth, we were kept well informed all the way through. No changes or surprises or disappointments. We could not be happier with the results of our Refinance. If you have a good credit rating, this is the company to go with.

3 years ago Edited September 14, 2021

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Cheryl Hamlin Santa Maria, CA

We were referred by our close friend. We sent an email to Mishel K. and he got back to us the very next day. He worked closely with us to get all the information he needed and was very attentive to our questions. Before we knew it we were on our way to refinance. The entire process was so easy to complete. We recommend Mishel and New American Funding. Sincerely, Frank and Cheryl Hamlin

3 years ago

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Shanon Gamblin Santa Maria, CA

They did not harass me with a bunch of unwanted phone calls. Anyone who has purchased or refinanced a home know what I am talking about. As soon as you show interest, the phone calls start and do not stop for some time. Carlos provided me with some options and gave me some time to think it over. The process went smoothly in refinancing our home. I've already recommended them to my Aunt who is also looking to refinance. New American Funding saved us thousands on closing costs, helped us to lower our mortgage payment and pay of all of our credit card debt. An overall great experience.

3 years ago

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Stephen Kingsley Hone Reseda, CA

NAFINC/Tim S. and Co. Are the best mortgage company that I’ve dealt with. I’ve been going to them for 15+ years and they always impress me with how quickly and painlessly they complete the process. Every step of the way they contact you to make sure everything is going smoothly. Unfortunately, I cannot recommend them higher than 5 stars, otherwise I would! Stephen K. Hone.

3 years ago

star star star star star

David Scott Scottsdale, AZ

My take away is the company is only as good as the people. Refinancing is never fun. My loan officer, Ivan N., was professional, patient, positive and had this unusual mix of being laid back but energetic and get it done attitude. Great communication during the entire process and always responding in less than 12 hrs - often after usual business hours. Ivan works as a key team member ensuring all the details are understood and critical path tasks known. I had a great experience and I highly recommend New American Funding to make the process as pleasurable as it can be...

3 years ago

star star star star star

Carlos Contreras Irvine, CA

Recently refinanced my mortgage and boy was I happy with their low rates but amazing customer service. As an investor, this means a lot to me and boy they came through. I feel confident that my mortgage is going to be in great hands over the next years to come and love I can see where my mortgage is with their online portal. LOVE IT! Thank you and Loan officer and Processor were amazing.

3 years ago

star star star star star

Steve Chicago, IL

Great customer service. Customers are kept in the loop of the process at all times as the right hand of the process knows what the left hand is doing. The New American Funding process should stand as the textbook example of how it should be done. At no time did I feel overwhelmed, confused, or uninformed. Professionals all the way. Thanks New American Funding, you're the best!

3 years ago

star star star star star

Christopher D Smithers Seaford, DE

I tried to get a refinance of my home through a competitor. They had a nationally recognized name so I thought I had a good company helping me with my needs. After a very unsatisfactory communication experience I decided to try Newamerican Funding. I contacted Josh K. who streamlined the whole process. I* was always informed as to what I needed to do, and Josh kept me well informed until my refinance closed. 5 Stars out of 5

3 years ago

star star star star star

Scot Tyler Southlake, TX

Probably the easiest, timely process and most professional service that I know of in the refi industry. Have heard a lot of horror stories but none of those ever surfaced with Jeff and Amber during our only 30 day refinance. They let us know what was going on every step of the way and were shocked when we rcvd the call asking when the notary could schedule our closing. Top notch company with the customer first in mind. High recommend!

3 years ago

star star star star star

MYLYSS TAFOLLA Long Beach, CA

Thank You New American Funding. I couldn't be happier with my experience. Stacey P. did a phenomenal job working with me every step of the way with efficiency and professionalism. She offered us an attractive mortgage rate, low fees compared to other lenders & closed within a few short weeks. I really appreciate her expertise, knowledge, communication and speed. I highly recommend Stacey P.! The Streamlined easy process made this refinance a breeze! Thank you New American Funding.

3 years ago