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New American Funding

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301 User Reviews

9.6

Overall Score

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New American Funding was founded in California in 2002 as a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer. Since the start of New American Funding, growth has accelerated year after year with a servicing portfolio of over 197,000 loans for a total of over $51.4 billion. The company is licensed in 49 states and has branches in 32 states.

New American Funding appeals to all types of homebuyers by offering traditional and specialty loan options. It also has a variety of resources and services that make homeownership possible for many who normally do not qualify.

In addition, New American Funding further sets itself apart from the competition by implementing streamlined technologies. Through its customized software, apps, and processes, New American Funding is able to cut down on costs and time.

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Customer Review: Cheri Chenoweth from Pylesville, Maryland

"I have been working with New American Funding for about a year now. The loan officers I have worked with were very professional and always available. They followed the loan process throughout the entire transaction. I would strongly recommend working with New American Funding."

Check out New American Funding Reviews below to see what borrowers are saying about their experience.

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The Good

  • Fully Online Mortgage Process
  • Manual Underwriting
  • ariety of Loan Types
  • On-Time Closing Guarantee
  • Mortgage Refinance Options
  • Mortgage Assistance
  • Mobile App
  • Financial Calculators and Tools
  • Positive Customer Reviews

Fully Online Mortgage Process

While you can begin the mortgage loan process in person or over the phone, New American Funding offers a streamlined, online mortgage application that can reduce stress and save you more time.

On the New American Funding website you can complete get rate quotes, begin and complete your mortgage application, upload documents, and track your loan. Through the My Mortgage App, provided by New American Funding, you can easily manage your loan on the go with your mobile phone.

Manual Underwriting

To evaluate creditworthiness and whether or not you will qualify for a mortgage, New American Funding uses manual underwriting in some cases. 

Manual underwriting involves an actual underwriter analyzing your finances and documents, resulting in more personalized rates and service. Compared to automated underwriting, manual underwriting may take longer and typically requires more paperwork, but with New American Funding's On-Time Closing Guarantee you can rest assured that you will get to closing quickly.

Variety of Loan Types

New American Funding has a loan option for nearly any situation. Borrowers will be pleased to find a wide variety of home loan services available. These loan services include:

  • 30-year fixed rate mortgage
  • 15-year fixed rate mortgage
  • Conventional loan
  • VA loan
  • FHA loan
  • Adjustable rate mortgage (ARM) loan
  • Reverse mortgage
  • I CAN Mortgage (Customizable loan from 8-30 years)
  • Buydown loan

The variety of loan products offered by New American Funding shows that it is truly dedicated to making the home buying process accessible to nearly any kind of borrower.

The most unique loan that New American Funding offers is its I CAN Mortgage. This loan allows you to customize the length of the loan with options to refinance in the future.

On-Time Closing Guarantee

Upon pre-approval, New American Funding provides an on-time closing guarantee, getting you to a home purchase faster (average closing time is less than 35 days).

The New American Funding On-Time Closing Guarantee only applies to home purchase loans. It does not apply to the following loan types, programs, transactions, or properties:

  • USDA loans
  • Mortgage Revenue Bond Programs
  • Bank-owned properties and Short Sale Transactions
  • Brokered Loan Transactions
  • Refinance Transactions
  • Reverse Mortgage Transactions
  • Renovation Loan Transactions
  • Jumbo loans
  • NAF employee loans
  • Non-warrantable condominiums
  • All properties located in a flood zone
  • Manufactured homes
  • Non-QM Loans
  • Down Payment Assistance Loans

Additional terms and conditions may apply. If you are interested in New American Funding's On-Time Closing Guarantee, speak with a company representative to see what options are available to you.

Mortgage Refinance Options

If you are looking to lower your monthly payment, increase cash flow, pay off debt, or get a better mortgage loan, New American Funding offers a variety of refinance loan options:

  • Cash Out — Tap into your home's equity and receive cash in return. Cash can be used for nearly any project or purchase you choose.
  • Rate and Term — Adjust your existing mortgage rate and loan term, lowering your monthly payment and allowing you to save more money.
  • Cash In — Bring cash to closing and pay down your mortgage loan balance.
  • Home Equity Line of Credit (HELOC) — Borrow cash against your home equity and use when needed.

It is important to note that although mortgage refinancing could save you more money overall, New American Funding charges additional fees to complete the process. The following fees will apply:

  • Application fee
  • Title insurance and search fee
  • Lender's attorney fees
  • Loan origination and other fees

To determine whether or not refinancing is a good option for you, you can speak with a New American Funding representative or loan officer, or crunch some numbers with the company's online refinancing calculator.

Mortgage Assistance

If you are having trouble paying your mortgage, New American Funding offers a variety of options/solutions to help you make or modify your payments and remain in your home:

  • Refinance — lower your monthly payment and/or improve your loan terms
  • Reinstatement — avoid foreclosure by demonstrating that you have funds that will become available at a specific date in the future
  • Repayment Plan — catch up on late payments without having to come up with a lump sum
  • Modification — permanently modify your loan so that your payments are more manageable

New American Funding also has options if you'd prefer to leave your house, but not foreclose:

  • Short sale — sell your home and pay off a portion of your mortgage balance; relocation assistance may be available
  • Mortgage release (deed-in-lieu of foreclosure) — transfer property ownership to New American Funding

To find the best solution for you, New American Funding will work with you based upon your specific needs.

Mobile App

New American Funding offers a mobile app through which you can make payments, easily view and manage your home loan information, and view updated information about your current home equity and estimated property value (if this information is available in your area).

The New American Funding My Mortgage App is available for both Android and iOS devices.

Financial Calculators and Tools

New American Lending offers a variety of tools that make the home buying process easier. Its online set of tools allow you to estimate many of the associated costs with mortgages. These tools include:

  • Mortgage calculator
  • Refinance calculator
  • Affordability calculator
  • Amortization calculator
  • Housing market updates
  • First-time homebuyer help

These tools dive deeper compared to other resources offered by mortgage lenders. For example, these calculators will show you extra details such as your principal versus interest over time, your remaining balance over time and more. These tools help you decide as a borrower if you should move forward with being pre-qualified or if you should continue comparison shopping for another loan. This sort of transparency resonates well with many in the home buying process.

In addition, New American Funding has a number of resources that help educate first-time homebuyers. These resources offer information about down payment assistance, grants, specialty loans and more. It also offers actionable tips to help first-time homebuyers feel more confident throughout the whole buying process.

Positive Customer Reviews

The majority of New American Funding reviews are positive, with 95 percent of customers awarding the company 5 stars. 

These reviews frequently highlight reliable customer service with great experiences with specific loan officers. In addition, customers are quick to mention a quick and easy application process, and competitive rates, saving customers more money overall.

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Customer Review: Ty Brooks from Charlotte, North Carolina

"We initially chose New American because they offered us the best rate for our home loan, but their service ended up being great and out loan officer took great care of us."

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The Bad

  • Not Licensed in Hawaii
  • High Mortgage Rates

Not Licensed in Hawaii

New American Funding does not offer its services to borrowers in the state of Hawaii. In the future, licensing may change and New American Funding may be able to serve Hawaii borrowers, but in the meantime, residents of this state should look into other mortgage lenders for a home loan.

High Mortgage Rates

Compared to the government-reported mortgage rate median of all lenders, New American Funding's rates are high. While the company's offered rates may not differ more than a few percentage points, even the smallest fraction of a point could save you thousands of dollars over the life of your mortgage loan.

New American Funding provides daily updated rates on its website, allowing you to more easily comparison shop for a mortgage.

Please note, the lowest advertised interest rate for any loan type is not guaranteed with any mortgage lender. The most competitive rates are generally only available to borrowers with an excellent credit score, a low debt-to income ratio (DTI), and healthy finances overall*. 

*Additional assessment factors may be applied to determine your mortgage rate.

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The Bottom Line

New American Funding is a great option for those that value a streamlined online process and a wide selection of mortgage services. Those that are in search of more flexible loan terms will especially benefit from New American Funding, in particular, its I CAN Mortgage product, which provides a more customizable experience with loan terms ranging from 8 to 30 years.

In addition to online application convenience, New American Funding is committed to getting you to closing fast and provides an On-Time Closing Guarantee. While certain restrictions may apply, this guarantee may get you to home purchase much faster than competing mortgage lenders.

Be sure to utilize the tools and resources on the New American Funding website, such as its mortgage calculator, refinance calculator, and mortgage assistance options if needed. It will be able to give you accurate estimates and pricing to help you in your home buying journey.

New American Funding reviews are overwhelmingly positive, outlining great experiences with customer service, and a process that wasn't only easy but saved people a lot of time and money. Thus, if you are looking for a mortgage company that focuses on providing an excellent customer experience, we would recommend New American Funding.

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Star Rating

4.9

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301 Reviews

Review Breakdown

5 grade

96%

4 grade

1%

3 grade

0%

2 grade

0%

1 grade

2%

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JayADub San Clemente, CA

Our original loan with New American came at a time when we really needed assistance purchasing a home after retiring. The staff kept us informed of the process, and managed all of the matters effectively. It was a pleasure working with New American at a time when other companies refused us because we were no longer employed. We hold New American Funding in very high esteem.

2 days ago

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Krista Provenzano Marion, IL

New American Funding has been great to us! We did a VA refinance and they walked us through the process without any issues. Everyone from Terri to Cindy were so knowledgeable and accommodating. We never felt lost in the process and our questions were answered promptly. I cannot say enough about how wonderful of a team we had helping us and I would recommend New American Funding to anyone wanting to purchase or refinance.

4 days ago

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mark lester Los Angeles, CA

New American funding is the best. As a first time home buyer there were always second thoughts on so many different companies but trust me guys, they are best on what they do. They are always there to guide you and give you everything you need. Like I said they are the Best. Thank you New American Funding for everything.

3 days ago

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Nancy Haney Greeneville, TN

New American Funding does not disappoint! If you need a loan, this is the loan company for you! They are equipped with all the departments necessary to take a loan from start to finish. The staff are very knowledgeable and will answer all your questions. In short, this is your one stop lending company - period!

4 days ago

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Jacob Killpack Logan, UT

My experience was great. The people were all friendly and knowledgeable. They were happy to work with me to answer questions and resolve my concerns even on weekends. Also, their web portal for signing documents and tracking the mortgage process worked very well.

6 days ago

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Withers Colorado Springs, CO

Ben and his team are outstanding. We have completed multiple purchases/refinances using he and his team over many years. Would never even consider going anywhere else. Ben is super-responsive to calls, messages, emails, and always takes the time to make sure we completely understand every part of the process and documents (even if I've asked the same questions in the past). Highly recommended for all your financing needs!

1 week ago

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Michael McLean Tacoma, WA

My wife and I used New American funding last year to refinance our rental and this year to purchase a new home. Both transactions with Shari and her team at American Funding was smooth, relatively stress free and an absolute joy to work with them. We would recommend this group to anyone we know that will need this type of service in the future. Thank you. Michael McLean

1 week ago

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Allen Orem, UT

Lindsey’s team are the best at what they do and always willing to take on a challenge they helped us fix our credit when no one would and was able to help us in a very small time crunch to fix our credit and purchase a house best people ever. We worked with other lenders for 10+ years and could never get our credit right Lindsey was able to get it right and in a short time

1 week ago

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Chuck Martin Ooltewah, TN

In this case, My wife and I were taking advantage of the interest rate and refinancing our home. Jennifer obtained the best rate for us and we were closed within 30 days of beginning the process. She charged me one flat fee for the refinance and not a percentage of the amount. This is important when looking for a company to refinance with. I'm sure you have or will get letters saying you qualify for unbelievable rates from other mortgage companies, but, that is just what they are, unbelievable. Jennifer was easily reachable during the entire process and talked me through all of the anxiety that goes along with underwriters.

2 weeks ago

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Nancy Bailey Berkeley, CA

New American Funding is the company we chose for our refinance. A) They offered us the best rate. B) I like that they fund most of their residential loans themselves and generally do not sell the loans. C) We had an absolutely top notch Agent who was our contact person and handled everything on our end through the entirety of the process. I can't say enough good about her. Having been involved in many different businesses over the years with much exposure to the differing levels of human relations in corporate America, she was one of the best experiences I have had of impeccable dedicated and successful customer service. Based on her service the company deserves 6 stars, on a scale of 5. Her name is Mia J and if you can secure her as your agent you will be assured of a good outcome, no matter what hurdles you encounter. D) Now the reason for the lower # of stars is that there were ongoing problems due to one of the members of the back room team, someone who lacked the experience and confidence and kept asking for documents over and over, slowing down the process, making rookie errors and pushing us into multiple extensions with point penalties. These were errors that were entirely due to either poor training or just poor quality control in staffing. Our agent, Mia J, was able to compensate for this problem initially but eventually she had to go over this persons head and involve multiple levels of management to push the loan through, yet management was unable to take responsibility and so chose to penalize both the customer and the agent for the multiple screw ups of one of their processing team. I was later informed that the assignment of the other members of a team are done randomly so even though the issues of this person were known, there was no way to choose another processor once assigned. Stuff happens in life and we try to roll with it, and Mia did an excellent job of compensating for her team members inadequacies but also managing to remain diplomatic with a person who was almost causing the company to lose a client, close a deal and causing people all around her to be pulling their hair out with the ineptitude. Management was able to acknowledge the problems and had to by involving upper management team in oversight, but in the end they could not take responsibility for their companies negligence and instead let the penalties all lie at their customers doorstep when they were entirely responsible. To me, being a longtime businessman this is a both a practical and an ethical affront to good business practice and customer service. So if New American is your choice, go with Mia J and cross your fingers that you don't get assigned someone who isn't up to the tasks in their job description. If things get screwed up, you will likely have to pay and management will only pay lip service to the problems in their own chain of command.

2 days ago

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KAdams Hillsboro, OR

This is our second time using New American Funding, and our lending agent, Zac D. The whole process was terrific. The staff is polite, friendly, knowledgeable and totally professional. I would recommend them to anyone.

4 days ago

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amanda parrish Atlanta, GA

Rochelle was on point!! Highly recommended! It's a challenging time to buy a home right now and she made it a lot easier to tolerate and go through the steps. Genuinely a kind and helpful person!

1 week ago

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Gene Bishop Reno, NV

We purchased our home 4 years ago and New American Funding was our lender. We chose them because they don't sell their loans. We have since refinanced twice to lower the interest rate and have received great service each time. They are the only mortgage company we will use.

1 week ago

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John Smith Chicago, IL

We worked with Gloria and she was amazing. She had everything mapped out and answered all of our questions extremely quick. Our realtor loved working with Gloria and New American Funding. It was highly recommend on online ratings and now we know why.

1 week ago

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Ken Holt Minneapolis, MN

The dedication of this team was amazing. They were able to get an approval on a very short notice after 5 pm. The staff explained everything, very thoroughly and always asked if we understood. I have bought three houses and i must say this was the most fun I ever had buying a house, We had a great time at closing, lots of laughter. I would recommend this team to anyone!!

2 weeks ago

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Lisa Shuell Riverside, NJ

I had ZERO dislikes about my entire interaction with Jordan and New American Funding. Not only were the rates the lowest but the communication was excellent. We were not inconvenienced in any way. They even arranged for a notary come to the house when it was convenient for us (which happen to be on a Saturday afternoon.) I highly recommend and will use them in the future.

2 weeks ago

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The Montero’s Orange, CA

New American Funding handled both our purchase and refinance and we couldn’t be happier. Everyone is extremely knowledgeable, professional and quick with replies as well as closing the loan! Frank Fuentes recently did our refinance and we’re extremely pleased, he truly is the BEST of the best! Thank you New American Funding for another great experience!

3 weeks ago

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Nikki Blazei Milwaukee, WI

In this crazy market, we had at least one thing keeping us sane, and that was Brian with NAF. He really took the time to explain things, especially as first time home buyers using a VA loan. We had such a great experience, and we have already told our friends and family to go through them for any home loan needs. We will most definitely be using them in the future.

4 weeks ago

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Ada Malancea Wake Forest, NC

We had a great experience working with New American Funding, specially with Florica S. our loan officer. She is smart, knowledgeable and very helpful. Also she is great in communication and returns phone calls and respond to your messages asap. She went above and beyond helping us. We are pleased that we chose her to help us and be our officer to guide us through this process.

4 weeks ago

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Susan G Seattle, WA

This is an amazing company. This transaction was a personal one but I also send all of my real estate customers to this very stable, friendly, efficient company.

5 days ago

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Robbie O'Connor Seattle, WA

The financial advice they give is spot on. They are on top of everything and are prompt about responding to questions and clear in their explanations. Our house closing went through smoothly.

1 week ago

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Teena Hartselle, AL

This company is professional, courteous, and everything is handled for you. I could have not found a better company to do business with in very trying times. Would recommend them to everyone needing these types of services

1 week ago

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Wendy Woodrick Franklin, TN

Lisa met us at the closing, after driving and hour and a half, just to give us a "thank you" gift. She made us feel special, and she was so personable. Great customer service.

1 week ago

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Nick Smith Portland, OR

New American Funding was great to work with throughout my lending process. My lender Dane Eischeid was great and very helpful from start to finish. I would recommend them to my friends and family and will use them in the future if I purchase a new home.

2 weeks ago

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Mike Tanner Charlotte, NC

New American Funding is a great company to do business with. The communication is superb. Everyone that we dealt with were very professional, knowledgeable and made the experience very pleasant. I highly recommend New American Funding!

2 weeks ago

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Seyma Goluoglu Auburn, AL

Ms. Anna W and her Team were very helpful and patient. They really worked with me in my time frame. She was always available for me when I had any questions. They made the buying house process look so easy :)) I highly recommend them!!

3 weeks ago

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Diana Fierro Santa Ana, CA

Dusty L. and his team were on it! They knew exactly what was needed to guide us through the process! It was painless and a very fast turn around! I will definitely recommend New American Funding to anyone I know who is thinking of refinancing their home!

4 weeks ago

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Payton Wood Crestview, FL

Amy and her team were extremely easy to work with. They were very responsive even at non traditional work hours and did everything they could to make sure we had the tools and resources necessary for a successful closing. My wife and I had a great experience with them and I would 100% recommend them to anyone buying a house in this area.

4 weeks ago

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rachel stiens St Louis, MO

Literally won’t go anywhere else for anything mortgage related! We have used Melisa for every home and that won’t stop with this home. Every part of the teams process is impeccable! They really do have everything down to a T. They pulled it off for us this go around when we weren’t really sure if it would be possible. We always make it to the closing table stress free and HAPPY!

1 month ago

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Malaknaz Modaresnezhad Renton, WA

We received professional and helpful service on our first home purchase. Every question we had was answered in a timely manner. New American Funding was easy to talk to and made sure we understood everything that was presented to us. We were very pleased with the interest rate we received. We will absolutely use New American Funding again in the future.

1 month ago

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Caren Courtney Renton, WA

We feel so incredibly lucky to have found this mortgage company to refinance with. From our Mortgage Rep. John K to our Load Specialist Peyton M, their professionalism and customer service levels were never less than outstanding (they even answered their phones and responded immediately to emails!). Would not hesitate to recommend New American Funding to family and friends.

1 month ago

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Queen Weegrr Canton, GA

I needed to Re-Fi my home after my husband passed suddenly in March 2021. I tried to check with my current Mortgage Co. but they were not interested in helping. I checked online for 2nd option and found New American Funding. They got in touch with me immediately, asked what I wanted to do. They began work immediately to help me. I was amazed at how wonderful they made my Re-Fi experience. The loan officer who worked with me was outstanding! Best Mortgage or Re-Fi experience ever. I recommend them to anyone needing Mortgage or re-fi.

1 month ago

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Brenda Hyslop Phoenix, AZ

I loved the communication that the employees of New American Funding exhibited. I can't say that I am a fan of not being able to see/interface in person, however, Michael P my Loan Officer and Kelly D my processor made that situation palatable. Total professionalism on their parts, I certainly will refer anyone I know that is thinking of refi or purchasing a home to them.

1 month ago

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alexis byrd Cumming, GA

The importance of communication during the most significant purchase in one's life is paramount. Our lending officer, Ricky understood that and made himself available whenever we needed him. He focused on ensuring that I had piece of mind during this entire process. I couldn't have asked for anything more. I would recommend Ricky and entire team at New American to anyone in search of a mortgage lender. What he did has impacted our family for generations to come.

1 month ago

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Alice Acosta ID

Valerie was the best to work with. She always kept us informed of what we needed to know. She made the process so much easier.

3 days ago

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Jessica Kros WA

They made the process as easy and straightforward as possible. David was thorough and patient with two high strung homebuyers and the VA.

5 days ago

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Troy Charlton Plainfield, IL

They were easy to work with, communication was great from all parties on the team. This made a stressfull time of selling and buying a nee home very easy. Highly recommend!!!!!!

3 weeks ago

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Jake C Chicago, IL

I had a great experience with Bob and everyone he works with. They made the whole process smooth and transparent. I would highly recommend them to anyone looking to purchase a home.

3 weeks ago

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Jason Waldenburg Saint Helens, OR

We've worked with Bob before and immediately decided that he and his team have our business for life. He answers our questions promptly and actually makes the experience pleasurable! (If that's even possible, LOL)

3 weeks ago

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Mandi Rae Minneapolis, MN

New American Funding has an excellent team to work with that is confident and knowledgeable with what is going on in the industry, different loan options and they help you find the best possible outcome.

4 weeks ago

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Frank Suero St. Cloud, FL

The person working with Us Mr. Kenol was a real professional, organized, and always on top of every detail of our mortgage application process. Guide us from day 1 to closing day. Everything that he told us to do was exactly what we need it to do. Was just a great experience.

1 month ago

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Tracy Witz Hammonton, NJ

Did what they said they would. Closed my loan in a timely manner. Very clearly explained each step of the process and what to expect. Answered my numerous and sometime duplicative questions quickly and never let on they had already answered it 3 times. I was nervous.

1 month ago

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Francine Neal Prince George, VA

My experience with New American Funding was outstanding from beginning to end. Everything was fully disclosed and transparent, any questions I may have had was answered without hesitation. Alyssa M was always available to assist me with signing and submitting the documents, which made the entire process seamless and quick.

1 month ago

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Robert Rolfe Ocala, FL

Wow how nice and knowledgeable the staff is and Melissa S really made the differance on the first csll she has a confidence that excelled our discussion straight to a great place that worked perfect. Thanks a bunck to the whole staf of professional's working at New American funding.

1 month ago

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Lisa Murphy Newport News, VA

I had the pleasure of refinancing with this awesome company. They were knowledgeable, thorough, prompt, great customer service and the process and best of all we closed right at 4 wks. I highly recommend this company for your new mortgage or refinance.

1 month ago

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Ian Lawson Corpus Christi, TX

The mortgage banker, Phat C, was very knowledgeable, friendly, and easy to contact. He helped me get a great rate. I felt confident through the entire process of getting the mortgage even though I started having no idea what I was doing.

1 month ago

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RICHARD H FREUND Los Angeles, CA

We started with two other highly rated lenders, that did not work out, before applying to New American Funding. Processing was smooth, we were kept well informed all the way through. No changes or surprises or disappointments. We could not be happier with the results of our Refinance. If you have a good credit rating, this is the company to go with.

2 months ago

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Cheryl Hamlin Santa Maria, CA

We were referred by our close friend. We sent an email to Mishel K. and he got back to us the very next day. He worked closely with us to get all the information he needed and was very attentive to our questions. Before we knew it we were on our way to refinance. The entire process was so easy to complete. We recommend Mishel and New American Funding. Sincerely, Frank and Cheryl Hamlin

2 months ago

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Shanon Gamblin Santa Maria, CA

They did not harass me with a bunch of unwanted phone calls. Anyone who has purchased or refinanced a home know what I am talking about. As soon as you show interest, the phone calls start and do not stop for some time. Carlos provided me with some options and gave me some time to think it over. The process went smoothly in refinancing our home. I've already recommended them to my Aunt who is also looking to refinance. New American Funding saved us thousands on closing costs, helped us to lower our mortgage payment and pay of all of our credit card debt. An overall great experience.

2 months ago

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Stephen Kingsley Hone Reseda, CA

NAFINC/Tim S. and Co. Are the best mortgage company that I’ve dealt with. I’ve been going to them for 15+ years and they always impress me with how quickly and painlessly they complete the process. Every step of the way they contact you to make sure everything is going smoothly. Unfortunately, I cannot recommend them higher than 5 stars, otherwise I would! Stephen K. Hone.

2 months ago

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