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New American Funding

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7.6

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 22nd, 2022

New American Funding is a California-based mortgage lender founded in 2002. The company is licensed in 49 states and has branches in 32 states. The company offers a variety of mortgage types, including FHA, VA, USDA, and I CAN Mortgage products, providing homebuyers with greater flexibility in the mortgage process.

Check out New American Funding Reviews below to see what borrowers are saying about their experience.

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The Good

  • New American Funding Loan Types
  • Fully Online Mortgage Process
  • “My Mortgage” App
  • On-Time Closing Guarantee
  • Manual Underwriting
  • Mortgage Assistance
  • New American Funding Reviews

New American Funding Loan Types

New American Funding offers a variety of loan types, including the following:

  • 30-year fixed rate mortgage
  • 15-year fixed rate mortgage
  • Conventional loan
  • VA loan
  • FHA loan
  • USDA loan
  • Adjustable rate mortgage (ARM) loan
  • Reverse mortgage
  • I CAN mortgage (Customizable loan from 8–30 years)
  • Buydown loan

The most unique loan that New American Funding offers is its I CAN Mortgage. This loan allows you to customize the length of the loan with options to refinance in the future.

New American Funding Refinance Options

If you are looking to lower your monthly payment, increase cash flow, pay off debt, or get a better mortgage loan, New American Funding offers a variety of refinance loan options:

  • Cash Out — Tap into your home's equity and receive cash in return. Cash can be used for nearly any project or purchase you choose.
  • Rate and Term — Adjust your existing mortgage rate and loan term, lowering your monthly payment and allowing you to save more money.
  • Cash In — Bring cash to closing and pay down your mortgage loan balance.
  • Home Equity Line of Credit (HELOC) — Borrow cash against your home equity and use it when needed.

Although mortgage refinancing could save you more money overall, New American Funding charges additional refinance fees to complete the process. The following fees will apply:

  • Application fee
  • Title insurance and search fee
  • Lender's attorney fees
  • Loan origination and other fees

To determine whether refinancing is a good option for you, you can speak with a New American Funding representative or loan officer, or crunch some numbers with the company's online refinancing calculator.

Fully Online Mortgage Process

While you can begin the mortgage loan process in person or over the phone, New American Funding offers a streamlined, online mortgage application that can reduce stress and save you more time.

On the New American Funding website you can get rate quotes, begin and complete your mortgage application, upload documents, and track your loan. Through the “My Mortgage” app, provided by New American Funding, you can easily manage your loan on the go with your mobile phone.

“My Mortgage” App

New American Funding offers a mobile app through which you can make payments, easily view and manage your home loan information, and view updated information about your current home equity and estimated property value (if this information is available in your area).

The New American Funding “My Mortgage” app is available for both Android and iOS devices.

On-Time Closing Guarantee

Upon pre-approval, New American Funding provides an on-time closing guarantee, getting you to a home purchase faster — the company’s average closing time is less than 35 days.

The guarantee only applies to home purchase loans. It does not apply to the following loan types, programs, transactions, or properties:

  • USDA loans
  • Mortgage revenue bond programs
  • Bank-owned properties and short sale transactions
  • Brokered loan transactions
  • Refinance transactions
  • Reverse mortgage transactions
  • Renovation loan transactions
  • Jumbo loans
  • NAF employee loans
  • Non-warrantable condominiums
  • All properties located in a flood zone
  • Manufactured homes
  • Non-QM loans
  • Down payment assistance loans

Additional terms and conditions may apply. If you are interested in New American Funding's on-time closing guarantee, speak with a company representative to see what options are available to you.

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Customer Review: Lisa from Newport News, Virginia

"I had the pleasure of refinancing with this awesome company. They were knowledgeable, thorough, prompt, great customer service and the process and best of all we closed right at 4 weeks. I highly recommend this company for your new mortgage or refinance."

On BestCompany.com, 19 percent of New American Funding reviews* mention how quickly the mortgage loan process is, with many customers closing on their loan within two to four weeks.

Manual Underwriting

To evaluate creditworthiness and whether you will qualify for a mortgage, New American Funding uses manual underwriting in some cases. 

Manual underwriting involves an actual underwriter analyzing your finances and documents, resulting in more personalized rates and service. Compared to automated underwriting, manual underwriting may take longer and typically requires more paperwork, but with New American Funding's on-time closing guarantee you can still expect to close quickly.

Mortgage Assistance

If you are having trouble paying your mortgage, New American Funding offers a variety of options/solutions to help you make or modify your payments and remain in your home:

  • Refinance — lower your monthly payment and/or improve your loan terms
  • Reinstatement — avoid foreclosure by demonstrating that you have funds that will become available at a specific date in the future
  • Repayment plan — catch up on late payments without having to come up with a lump sum
  • Modification — permanently modify your loan so that your payments are more manageable

New American Funding also has options if you'd prefer to leave your house, but not foreclose:

  • Short sale — sell your home and pay off a portion of your mortgage balance; relocation assistance may be available
  • Mortgage release (deed-in-lieu of foreclosure) — transfer property ownership to New American Funding

To find the best solution for you, New American Funding will work with you based upon your specific needs.

New American Funding Reviews

The majority of New American Funding reviews are positive, with 95 percent of customers awarding the company 5 stars. 

These reviews frequently highlight reliable customer service with great experiences with specific loan officers. In addition, customers are quick to mention a quick and easy application process, and competitive rates, saving customers more money overall.

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Customer Review: Gustavo from Windermere, Florida

"I just closed on my Refinance with New American Funding. The process was pretty straight forward. I did a lot of shopping before selecting them. They were the best rate for me. Amir my loan officer was great and provided all the information very quick. All the process was managed online and for the closing they came to my house. Overall a great experience!"

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The Bad

  • New American Funding Rates
  • Servicing Fees
  • Not Licensed in Hawaii

New American Funding Rates

Compared to the government-reported mortgage rate median of all lenders, New American Funding's rates are high. While the company's offered rates may not differ more than a few percentage points, even the smallest fraction of a point could save you thousands of dollars over the life of your mortgage loan.

New American Funding provides daily updated rates on its website, allowing you to more easily comparison shop for a mortgage.

Please note, the lowest advertised interest rate for any loan type is not guaranteed with any mortgage lender. The most competitive rates are generally only available to borrowers with an excellent credit score, a low debt-to income ratio (DTI), and healthy finances overall**. 

However, although New American Funding’s rates are high compared to the industry average, New American Funding reviews* indicate that 9 percent of customers are pleased with their rate, often mentioning how competitive they are compared to other lenders.

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Customer Review: Mario from Los Banos, California

"Refinancing with New American Funding was fast, easy, and stress free. They had great customer service, and very good and competitive interest rates compared to other lenders. Will definitely recommend to others."

**Additional assessment factors may be applied to determine your mortgage rate.

Servicing Fees

New American Funding charges some of the following servicing fees:

  • Origination fee — expect to pay an origination fee of 1% of your loan amount
  • Assumption fee — $250 fee charged when a request is received to have another individual assume responsibility for a loan
  • Recast fee — $350 fee charged to modify a loan and lower monthly payments
  • Reconveyance fee — fee amount varies by state and is processed when the loan payoff is processed
  • Partial Release fee — $100 fee to release some collateral after the borrower has paid off a specified amount of their loan

While many of these fees aren’t uncommon in the industry, it is important to be aware of them. New American Funding advertises that it does seek to keep fees as low as possible.

Not Licensed in Hawaii

New American Funding does not offer its services to borrowers in the state of Hawaii. If you reside in Hawaii, you will need to find other mortgage lender options.

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The Bottom Line

New American Funding is a great option for those who value a streamlined online process and a wide selection of mortgage services. A New American Funding mortgage is appealing to all types of homebuyers by offering traditional and specialty loan options. It also has a variety of resources and services that make homeownership possible for many who normally do not qualify.

Those that are in search of more flexible loan terms will especially benefit from New American Funding, in particular, its I CAN Mortgage product, which provides a more customizable experience with loan terms ranging from 8 to 30 years.

New American Funding is committed to getting you to closing fast and provides an On-Time Closing Guarantee. While certain restrictions may apply, this guarantee may get you to home purchase much faster than competing mortgage lenders.

New American Funding reviews are overwhelmingly positive, outlining great experiences with customer service, and a process that wasn't only easy but also saved people time and money. If you are looking for a mortgage company that focuses on providing an excellent customer experience, we would recommend New American Funding.

*New American Funding review data used in this profile is taken from a sample of 150 reviews left by customers on BestCompany.com.

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Star Rating

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4.9

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618 Reviews

Review Breakdown

5 grade

94%

4 grade

4%

3 grade

1%

2 grade

0%

1 grade

1%

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Review Source

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Sheka Silver Spring, MD

The processor Alyssa P failed to request some documentation in advanced and because of that my closing date was pushed back a few days and it did interrupt my whole personal schedule and made the experience stressful. This was the only time I felt stressed and overwhelmed. She made it as challenging as she possibly could for unnecessary reasons. Timing and communication was her biggest issue.

2 years ago

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Celese Robinson ,

We have been with New Ameican Funding for years. We have done more than one refinance without any issues. However this last refinance came with incorrect documents on several occasions that proved to be difficult to correct. Gave 4 stars because nobody is perfect and they have done right by us in the past. Didn't give 5 stars because this time they we had issues and need to be honest in the review.

4 years ago

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Brian Gibb Portsmouth, NH

Very good rate. Loan process was relatively easy with both automation and human support. People I worked with through start to close were knowledgeable and friendly. My one minor feedback recommendation would be to remain a little better engaged during the underwriting process. Once we entered that phase, several weeks went by with me having less than desirable insight into what was happening and when we might close. Overall, quite pleased with NA and would do another loan and recommend them to others!

4 years ago

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Rick Daniels Chicago, IL

Everything was great on Jacks part, we did have a couple of hang ups with the processor, Jessica. She was behind on several things or confused. She did get the job done but I feel like it could’ve been done a week sooner. All in all tho a goid experience.

2 years ago

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Talea Mcknight

This home buying process was so smooth for us a first time homebuyers!!!! The only reason i didn’t give 5 stars is because the last two weeks lacked the same communication that we received throughout the majority of the process.

2 years ago

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Cristian Lagunas Oklahoma City, OK

We contacted New American funding but did not receive a response right away took 2 to 3 weeks to get in contact with someone who could help us in purchasing a home. The person we contacted seem to be on their way out but the new person was able to help us with what we needed. Other than that NAF has always been great!

2 years ago

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Paul Muller Ellijay, GA

I endured additional cost because of processor errors. Definitely wasn't happy about that and I think a refund is due. The person who saved the day was Travis K. He stayed with from start to finish. It took almost 2 months to complete this this refi, hence the additional cost. Mr. K saved the day.

2 years ago

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Erica Nellis GA

Overall experience was really great. Everyone was knowledgeable, friendly, and helpful. The only negative I had about the experience was the inspection/ appraisal. The appraiser did not communicate well with either seller or buyer, was not prompt, or exact.

2 years ago

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Tom Lambert Epsom, NH

Pros. Excellent service. Smooth process. Web portal meh. Jordan M. was very helpful. We tried to lock in at 1.99% and there was a "system error" which seemed odd and it came back at 2.625% which is still good. The whole event made me skeptical. However, we still closed and got cash out and it went very well except for that one thing.

4 years ago

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Yu Jin Ontario, CA

Overall it’s been great. I wish there is more quick communication with processor. In my experience, Serei(my processor) only takes email and it is not convenient to address my questions.

2 years ago

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Pa Shoua Thao Menomonee Falls, WI

The overall process was smooth and the team that worked on the home loan process with us were very kind and helpful.

2 years ago

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Lori Thompson Salem, SD

It was a very stressful time with leaving our home state. Robert was great and so helpful.

2 years ago

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Gerald Fleer MN

Everything went very smooth. I had one small miscommunication that was quickly cleared up.

2 years ago

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Josie Bishop Logan, UT

We loved our Loan Officer Enrique C. He is the one who made our experience great.

2 years ago

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Cedric Trench Houston, TX

Company was very attentive to my needs and helped me throughout my buying process.

2 years ago

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Bryan Lienke IA

Knowledgeable, available for questions throughout the process. Moved the process along

3 years ago

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Elisabeth Rentz Troy, OH

Good at explaining the process and made this an overall good experience.

2 years ago

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Valdemar Garcia Jr. Pharr, TX

Everything was great!! Everyone who I talked to was very professional.

2 years ago

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Cletus Calhoon Norfolk, VA

Great service even when the original loan officer was no longer working

2 years ago

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Lauren Waura Atlanta, GA

I had a very smooth experience aside from underwriting.

2 years ago

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Vernell Dubose Bessemer, AL

One agent dropped the ball but another agent picked it up.

2 years ago

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Roger Fredericks Shamokin, PA

lowest rate I got on line.Answered all my questions.

3 years ago