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New American Funding

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7.7

Overall Score

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Samantha Sandoval Santee, CA

I had a great experience overall with New American Funding. Their professionalism and help made this a positive process that I wouldn't hesitate to recommend to family and friends.

3 years ago

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Robert Higgins Leslie, MO

New American Funding made the process of our cash out refinance easy from the start. I would highly recommend this company. A+service from the moment we contacted the company. Thanks again for a smooth transaction.

3 years ago

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Yaakov Menken Baltimore, MD

They work to get you a great rate, and the electronic signing makes everything fast and easy up until the notary comes to finalize everything. Sadly there's not much to be done about that.

3 years ago

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Ashley Keller Grovetown, GA

The entire process with New American Funding was extremely easy. The team was professional, organized and on top of every step. The loan process through them was painless and easy and I can’t thank them enough!

3 years ago

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Arthur Salazar Houston, TX

Super friendly and very professional. They went above and beyond to make sure we received the best customer service, and even worked later to push everything forward for closing day.

3 years ago

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Ricky K Warren Elgin, SC

Terrell S and Lorrie T are at the top of their game for New American Funding. The process was simple and stress free for me as a borrower. I will strongly recommend New American Funding to anyone.

3 years ago

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Mario Solano Los Banos, CA

Refinancing with New American Funding was fast, easy, and stress free. They had great customer service, and very good and competitive interest rates compared to other lenders. Will definitely recommend to others.

3 years ago

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Micheal Long Winnemucca, NV

Noel was great to work with because he was able to answer all my questions in a timely manner and also provided advice when needed. Overall Noel made the the whole process of buying our new home seem easy!

3 years ago

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cody tharp Tucson, AZ

How it is for me I can say that Lindsey was amazing to work with and has the best customer service skills and attitude there is no one better to have helped me with my mortgage and my refinance

3 years ago Edited September 14, 2021

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L. Alvey LA

Roger effectively communicated throughout the entire process and made it a pleasant experience. Roger in my opinion went above and beyond in customer service and made it a personal experiance and not a cookie cutter project.

3 years ago

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Jess Mast Orrville, OH

Amazing service! My lender Vy was the best! I always knew what to expect and she communicated with me every step of the way! Always returned my calls almost immediately!! Outstanding company!!

3 years ago

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Lacie Romano Encino, CA

The process for refinancing my house was extremely smooth and seamless. Sean was very clear and up front about everything and was able to get me a great rate. I am so glad he was recommended to me!

3 years ago

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Desiree Butts Stafford, VA

Mr. M and his team made it possible for me to purchase my first home. It was a seamless and expedient process. Through this process, I became a homeowner and my quality of life has improved exponentially.

3 years ago

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Melissa Melnick Gonzalez Saint Paul, MN

I have worked with Tom M and Doug K on two home loans now. I have found them to be dedicated and communicative. They have worked hard to make sure I've received a really good loan for my home purchases.

3 years ago

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Kasey S. Knoxville, TN

Every time I reached out with questions Halston with New American Funding was there. Awesome company to work with everyone was very helpful. Easiest part about buying my home. Very quick and easy.

3 years ago

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Robert Alberoni Grants Pass, OR

Maria at Nations Lending did a wonderful job keeping me informed on our progress and what I needed to do to keep moving forward to complete my refinance. A pleasure working with her!

3 years ago

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Tammy McDonald Granite Falls, NC

They did an amazing job with handling everything. They were able to achieve everything that I was hoping for. They were easy to work with and and they walked me through the whole process. I would highky recommend them.

3 years ago

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Steve Flanagan Los Angeles, CA

Low rates. Extremely great communications. Proactive in informing us of the lender needs & concerns. Loan closed in 40 days, despite several hurdles we had to overcome. Great job!

3 years ago

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stephanie Tackett Kendrick, ID

We had a very unique situation. We thought this will never happen for us but we applied anyway. They see you as people with unique situations, not a number. I would work with this company and Dillon again.

3 years ago

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Latin Queen Denver, CO

I would have to say that Omar K made everything so much easier and made things run so much more smoothly. He was so attentive with everything he did. He made sure he was there for me every step of the way.

3 years ago

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Chris Hawn Phoenix, AZ

New American Funding answered all questions completely and returned my calls/emails promptly. The entire process was painless and fast. I closed in 2 weeks and 2 days from initial contact.

3 years ago

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Manuel Cammpos Ontario, CA

A great company to do business with. Always has come through for me and others I know . I totally recommend New American funding for all your real state needs This company is a 5 stars for me.

3 years ago Edited September 14, 2021

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Jerry Allen Baltimore, MD

My point of contact always returned my calls and emails in a timely manner. He answered all my questions and was very polite. The process was easy and quick. Thank you Curt for all your help.

3 years ago

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Johnnie Marquez Destin, FL

Exemplary communications was top notch for Christine M and her team. True professionals that made the home buying experience smooth and flawless. The entire experience was superb.

3 years ago

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Bill M Tucson, AZ

New American Funding was suggested to me by a friend and was one of the best experiences of my life. The whole team at NAF was very professional and helpful. I would recommend NAF to anyone.

3 years ago

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Jessie Bonselaar Swedesboro, NJ

This was a quick close with a lot of obstacles to over come. The mortgage team met each obstacle with a solution and a plan to resolve. We closed a difficult FHA loan in 15 days.

3 years ago

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Vanessa Armorer

Lane C and her team are best in class. The level of care, attention and follow up provided made the process seamless. Keep up the good work. I will definitely be sending referrals your way 😄

3 years ago

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Abigail Zapata Covina, CA

I have had a great experience with New American Funding. They assisted me when I refinanced my home and I went through them again when I bought a new home this year. Easy to deal with no hassle.

3 years ago

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Chonna Delaney

This company had the best team working for me that I have ever experienced. They took all the stress, worry and confusion out of the process. I would recommend them to anyone.

3 years ago

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Nancy Bailey Berkeley, CA

New American Funding is the company we chose for our refinance. A) They offered us the best rate. B) I like that they fund most of their residential loans themselves and generally do not sell the loans. C) We had an absolutely top notch Agent who was our contact person and handled everything on our end through the entirety of the process. I can't say enough good about her. Having been involved in many different businesses over the years with much exposure to the differing levels of human relations in corporate America, she was one of the best experiences I have had of impeccable dedicated and successful customer service. Based on her service the company deserves 6 stars, on a scale of 5. Her name is Mia J and if you can secure her as your agent you will be assured of a good outcome, no matter what hurdles you encounter. D) Now the reason for the lower # of stars is that there were ongoing problems due to one of the members of the back room team, someone who lacked the experience and confidence and kept asking for documents over and over, slowing down the process, making rookie errors and pushing us into multiple extensions with point penalties. These were errors that were entirely due to either poor training or just poor quality control in staffing. Our agent, Mia J, was able to compensate for this problem initially but eventually she had to go over this persons head and involve multiple levels of management to push the loan through, yet management was unable to take responsibility and so chose to penalize both the customer and the agent for the multiple screw ups of one of their processing team. I was later informed that the assignment of the other members of a team are done randomly so even though the issues of this person were known, there was no way to choose another processor once assigned. Stuff happens in life and we try to roll with it, and Mia did an excellent job of compensating for her team members inadequacies but also managing to remain diplomatic with a person who was almost causing the company to lose a client, close a deal and causing people all around her to be pulling their hair out with the ineptitude. Management was able to acknowledge the problems and had to by involving upper management team in oversight, but in the end they could not take responsibility for their companies negligence and instead let the penalties all lie at their customers doorstep when they were entirely responsible. To me, being a longtime businessman this is a both a practical and an ethical affront to good business practice and customer service. So if New American is your choice, go with Mia J and cross your fingers that you don't get assigned someone who isn't up to the tasks in their job description. If things get screwed up, you will likely have to pay and management will only pay lip service to the problems in their own chain of command.

3 years ago

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KAdams Hillsboro, OR

This is our second time using New American Funding, and our lending agent, Zac D. The whole process was terrific. The staff is polite, friendly, knowledgeable and totally professional. I would recommend them to anyone.

3 years ago

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amanda parrish Atlanta, GA

Rochelle was on point!! Highly recommended! It's a challenging time to buy a home right now and she made it a lot easier to tolerate and go through the steps. Genuinely a kind and helpful person!

3 years ago

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Robbie O'Connor Seattle, WA

The financial advice they give is spot on. They are on top of everything and are prompt about responding to questions and clear in their explanations. Our house closing went through smoothly.

3 years ago

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Teena Hartselle, AL

This company is professional, courteous, and everything is handled for you. I could have not found a better company to do business with in very trying times. Would recommend them to everyone needing these types of services

3 years ago

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Wendy Woodrick Franklin, TN

Lisa met us at the closing, after driving and hour and a half, just to give us a "thank you" gift. She made us feel special, and she was so personable. Great customer service.

3 years ago

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Troy Charlton Plainfield, IL

They were easy to work with, communication was great from all parties on the team. This made a stressfull time of selling and buying a nee home very easy. Highly recommend!!!!!!

3 years ago

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Jake C Chicago, IL

I had a great experience with Bob and everyone he works with. They made the whole process smooth and transparent. I would highly recommend them to anyone looking to purchase a home.

3 years ago

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Jason Waldenburg Saint Helens, OR

We've worked with Bob before and immediately decided that he and his team have our business for life. He answers our questions promptly and actually makes the experience pleasurable! (If that's even possible, LOL)

3 years ago

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Mandi Rae Minneapolis, MN

New American Funding has an excellent team to work with that is confident and knowledgeable with what is going on in the industry, different loan options and they help you find the best possible outcome.

3 years ago

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Shyniece Tainatongo Las Vegas, NV

The team with New American Funding are AWESOME! They are very help full and help you get through all steps in submitting all forms of the home buying process. Thank you to Sharlene R, Michelle M and Ana T.

3 years ago

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Earl Henderson Chicago Heights, IL

American Funding impressed me to be totally focused on me as the client! All of their people were prompt and courteous in follow-up and follow-through communication. Excellent Customer Service!

3 years ago

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Dancefla Fort Lauderdale, FL

Great customer service. Timely responses. Simple and fast, which isn't how a obtaining a mortgage usually goes these days. What a breath of fresh air! No hesitations in recommending them.

3 years ago

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Loulou Will Reseda, CA

New American Funding is the best. They are the first company that I have felt comfortable dealing with. Quick and easy to get a loan, with communication throughout the entire process.

3 years ago

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Becky Day Tallahassee, FL

The communication was excellent. I was the Buyer's agent helping with a first-time home buyer and they had numerous questions. All of their questions were answered and we closed on time.

3 years ago

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Anastasia Cherie Newington, CT

Amazing company excellent employees I had the best processor Meghan ever she is so amazing to be new to this business and Sam my loan officer was so nice, patient and attentive.

3 years ago

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Andy S Rancho Cordova, CA

The had the best rate and, I would soon learn, amazing team members to work with. Everyone I worked with was awesome. It was the fastest and easiest refinance I’ve ever done.

3 years ago

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Gary Sommers Hoboken, NJ

Dealing with my representative, Andrew S, made what can be a tenuous process much better. I would and will recommend him to all our friends and family looking for a mortgage or a refinance.

3 years ago

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Laura Wellnitz Gresham, OR

I really liked how quickly the whole refinance process was handled, my initial call was returned within minutes and the all of the questions I had were answered the very first day.

3 years ago

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Cruz Jimenez San Antonio, TX

Matt B. was very patient with my questions and supportive of throughout the entire process. I felt he was genuinely concerned that I get a great deal. He is a great communicator!

3 years ago

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Kerelle Waterford, MI

I worked with Moe and the professionalism, the availability, the knowledge, and the overall understanding and attempts to meet what I was seeking left me willing to sing praises to anyone looking for a lender. Absolutely.

3 years ago