Boomer Benefits

Got a $1,800 bill from quest due to coding errors at my physicians office, upon calling the Doctors office they told me that it was already billed and basically relayed that their error was going to be my responsibility. They were ABSOLUTELY NO HELP!!! I contacted Boomer Benefits and was put in touch with Ruth O after explaining my dilemma with her and forwarding a couple photos she told me NOT to pay the bill, that she would take care of it and follow up with me. After a couple more Emails to keep me in the loop she contacted me via phone and Email today that she has resolved the issue and my balance was $0. Without the service provided through Boomer Benefits and Ruth’s experience and expertise I can only imagine where this would have gone, since the Doctors office were not going to be responsible for THEIR ERROR!! Thanks again for the service, so happy with them, William B.

I was a Senior Account Rep with one of the major business aircraft manufacturers, and I had between 300-500 owner/operators across 18 time zones. Needless to say, I can spot world class customer service from a mile away. That being said, today my wife and I worked with Ms. Ashley S, Senior Retention Specialist, in order to transition to another Medicare Supplement provider. On the first call, Ashley immediately created a positive customer experience and relationship with us. We discussed our needs and within a few minutes, we received her schedule to allow us to fit our availability with hers. She sent background material to my email in a timely manner and upon our second call, she assisted us in filling out our application and she submitted it in 40 minutes from the time we received her call. All the time we were on with her, she was patient with our questions and provided substantive answers in real time and high bandwidth. In all ways, she exceeded our already high expectations. I would most definitely recommend Boomer Benefits and especially Ms. Ashley S (although I have no doubt that all of Boomer Benefits' associates are exceptional, given our past experience.) Thanks, Ashley. We appreciate you very much. ps - I have already shared our recent excellent experience with 6 friends.

Well, that was easy--and kinda pleasant if I'm honest. Jacob C. was fast, efficient, data-loaded, and devoid of superlatives and undesired speculation. He was a total businessman and gentleman who freely and without hesitation discussed his stake in the game when I challenged him. He not only delineated his stake from mine, but he also made my interests the priority. Mr. C's ability and willingness to educate is superior. His pace slowed when I needed it to, and increased when it was appropriate. He found alternative ways to explain something I wasn't grasping, and never stopped me in the middle of asking a "dumb" or redundant question. He was not "jealous" with his information, and he provided me with plenty of information I would call "portable"--meaning it was universally applicable no matter what company I used. He was generous of his time and really effective in continuing my education on Medicare and Supplemental coverage providers. He had access to data I did not, and he shared it. Mr. C seemed quite proud of his company's Client Service department and Boomer's commitment to life-time support in the cases of questionable transactions, a need to change or add policies, if additional education is needed, and the like. I hope they live up to the high bar of performance expectation he set for them. Not every online review of Boomers is 5 Stars, but the vast majority of those I found were. The lower star reviews generally were about poor response times or failure of an agent to "click" with a client enough to provide what was needed by them. On at least one site the Boomer response to the reviewer's complaint was specific, informative, and typically also educational, although a couple seemed "self-excusing." I was able to find a few 5-star reviews related to specific problems and the resolutions which the Client Service department either accomplished for the client or guided the client through. My expectations run high--Just as BoomerBenefits quite clearly intended them to be. Mr. C was a real gentleman throughout our calls and multiple email exchanges. I asked him to give his personal opinion or to speculate about a number of things. The invitation to speculate is, in my opinion, often the time when a person's true agenda and persona emerge. In my line of work, I have found it is the time when honesty and education are imperative, and emotiveness should be absent. Jacob hit the bull's eye. He gave appropriate warnings, his observations and--most importantly, he provided data upon which he based his conclusions. Our email exchanges were several and our phone call-hours probably totaled around 2, but the experience made me feel a.) "my gosh, we got a lot done!" and b.) I would welcome chatting with this person just for the heck of it. Overall, my experience with Jacob C. at BoomerBenefits didn't feel like a "Sales Experience," it seemed like a "Friendly Educational and Guidance" experience. Jacob's mother should be proud of him. It sure seems like she raised a good man. You can quote me on any of this. Mike

Boomer Benefits provides a much needed service. Anthony helped me to more fully understand the complex world of Medicare. Together we looked at all of the options for supplemental or Medigap coverage that might make sense in my situation. He outlined the pros and cons of each choice. Anthony was patient, answered all of my questions thoroughly, and took care of all of the sign up details once I made the final decision. My coverage is exactly what I need and cost much less than I anticipated. I also like knowing that if issues arise in the future, Boomer Benefits will be there to assist me. I highly recommend Boomer Benefits for help in selecting and managing Medicare options.

Laura F. came to my rescue! When processing a claim we discovered that Medicare showed my employers insurance plan as the primary policy. Laura made the initial connection viewing the billing statement. She was very professional in speaking with me and supporting me through the process. Additionally issues also came up setting up Medicares autopay account. The initial online transaction didn’t process, even though upon checking I was told it did. Laura was there following up to communicate and ensure steps were completed. She’s professional, kind, patient and most of all her knowledge and support makes such a difference on how to manage various aspects of Medicare. Thank you Laura!!

My husband and I are both clients of Boomer Benefits. Recently we made a major change in our lives due to an out of state move. This created an unforeseen issue with my husband's insurance in being canceled prematurely, prior to the actual move date. We were frustrated and worried about the implications, but Boomers' own Angie K to the rescue. Angie worked relentlessly to resolve the issue, going above and beyond. Not only that, but after our move she called me to see how we were doing and let me know that everything looked good, not only for my husband's policy, but also for the changes that needed to take place on mine. Thank you Angie and BB!! You're the best.

They are an amazing company with outstanding customer service for their clients. They go above and beyond to take care of any problems you are having and they really care about their clients. I was having problems with my physician’s billing office trying to say my claim was denied by Medicare and wanted to me pay the full bill. Yet when I went and looked at the claim on my Medicare account it showed it had been processed and the balance I owed was not the full price. So I called Boomer Benefits and got a fantastic and amazing claims specialist Jasmine D. who I spoke with and told her what my problem was. She did a conference call with that company on a Friday and stayed on the phone with me to try to get it straightened out. She then took care of sending them the paperwork they needed said she would call me back on the following Friday with an update of where we were with this issue. She called exactly when she said she would and gave me an update the following Friday. We were waiting for that Billing company to make the adjustment with the paperwork and Medicare claim she sent to them. Then the following Friday as promised she called again and told me it was all corrected and what I owed. She stayed on top of the problem and got it all resolved just as she told me she would. I appreciate all her hard work at getting this corrected because I had tried to do it myself and that billing office wouldn’t listen to me. Everyone I have dealt with at Boomer Benefits are phenomenal. I thank God my husband and I choose this company to do business with. Don’t know what I would have done with Jasmine D, she took excellent care of us. If you want a company that are there for you when you need them Boomer Benefits is the company to go with.

This is my least favorite time of the year, the renewal of my Medicare Supplement health insurance policy. I contacted Boomer Benefits via online request. Within a few hours, Darius B, called me. I asked for his help to determine if there was a more cost effective option for me than what I currently had. He quickly presented an option that would match my current benefits and would save me $35 a month. He sent me, via email, all the documents for my review and filed for the new policy the next business day. Within less than 72 hours, I had a new Medicare Supplement and some money to put back into my pocket. Darius was easy to do business with and very professional. I appreciate his willingness to assist me in picking the correct policy to meet my health needs. If you are new to applying for Medicare health benefits or are facing renewals of current benefits, I woul highly recommend reaching out to Boomer Benefits and their dedicated employees, like Darius B, for guidance with these critical decisions. Thank you Darius and Boomer Benefits.

I called Humana to get information on my new Humana plan and an agent reached out to me to assess he called me and I was unable to answer the phone more than a few times so he was very diligent to keep calling me back to assist me he left no stone unturned when we finally contact when we finally were able to touch base we went through everything and he connected me with a other agents to assist me with other areas with my within my plan he's very kind caring and understanding and to also make sure all my Medicare needs are met, he is very patient and is passionate about helping in every way possible , also he followed up with another call to make sure that everything went smoothly for me I surely appreciate Stephen A for taking us time and making sure that everything and all my needs were met, he is that agent that goes above and beyond for the customer as myself this means a lot especially with trying to get questions answered with new insurance and helping with understanding what's within the policy I give him a five-star rating for being so diligent and with all his assistance he is outstanding with all his help it sure makes life easier with other things you have to deal with sure,a big thankyou to Stephen A!!

I saw Boomer Benefits on Facebook. I had been talking to a few other local Medicare specialists but I was not happy with them, so I called Boomer. I talked with Ashlee M. She was wonderful! She called me when she said she would and emailed me documents when she said she would. Then we discussed all Medicare plans over the phone for 2.5 hours. She went line by line over the policies explaining everything to me very clear and concise. She answered every annoying question I had in a very professional manner. I did select the right plan for me with her help. I am so thankful that I called Boomer and talked with Ashlee.

I switched Part D providers for 2024. I found a new company with the help of Boomer Benefits and it appeared it would save me enough to go through the process to switch. While BB led the process and it went well, the provider was less than responsive when they made a couple of mistakes following enrollment. I contacted Lisa C at BB and she took it on as if it were her own problem...staying on the provider to work it out. They did - thanks to Lisa. She did a great job; always professional, caring, and personal. And thanks to BB for finding a better company. Three Rx's later and I have yet to pay more than my $6 annual premium. Never regretted contacting them. You won't either.

I have been so pleased with my good fortune of becoming a client of Boomer Benefits. I had a Medicare advantage plan, but as I aged I wanted to go back with a supplement. My good fortune! In February 2025 I had an issue with a clinic over charges dating back perhaps 2-3 years under the Medicare advantage era. I had never been made aware of these during our entire relationship. Talk about a surprise billing! I contacted Boomer Benefits, and they connected me with their specialist, Mr. Arick D. It took him patience and diligence to work through these issues, but I am pleased to report he was able to bring my account to a successful resolution. I am so pleased to be a Boomer client.

Customer service agent Nathan t was very well versed and assisting with signing me up with Boomer benefits I was very pleased what he was very knowledgeable and experienced and help me every step of the way to acquire the right Medicare plan for my needs, absolutely any questions then I did it answers he gave me his phone phone number also his email and he's very good at answering emails pretty much immediately for any question big or small I really appreciate his time his due diligence and his expertise and helping me find the right benefit for the upcoming 2024 Medicare New Year for me hey I would highly recommend him as a customer service agent for others who might be seeking Boomer benefits Medicare benefits, it's an also helped an advise other agents to contact me and to supplies I might need for other medical needs and those agents also assisted me and called me to assist , Nathan covered all bases for me as a customer , it's great to know that I can count on Nathan or if I needed to speak with another agent that I can be assisted at any time,especially since Medicare plans can be confusing Nathan made it so easy to understand and had all documents that I could follow this is truly important and appreciated thank you very much for benefits and Nathan t a great asset to Boomer benefits and a great support Amazing job Nathan !!!, Kathryn Kirkland new boomer benefits customer

Boomer Benefits is an awesome company. Last year, they helped me get my Rx plan and my Medicare supplement plan. Both were great plans for that year. This year, I had to change both plans, and Ashley G. helped me both times. In August, she located a replacement Medicare Supplement plan that met my needs much better than the previous one. Now, during the annual fall signup/change time, she found a new Rx plan for me. Ashley is a thoughtful, conscientious representative. I had so many questions, often was anxious about how the plan worked. She always responded with quick, informative answers. She put my mind at ease. This Medicare 'maze' is difficult to maneuver and I'm extremely grateful to work with Boomer Benefits and Ashley.

"Several months ago I called Boomers because of an issue I was having with a bill not being submitted to insurance by my doctor's office. The billing office kept stating that the service was not a charge that Medicare would cover. I kept insisting that they submit it. I worked with Alexis P and she basically took charge of the situation. Alexis and I called the billing office together and after more follow calls on her part, I got a call from Alexis stating that the charge has been dropped due to the fact that for whatever reason the billing office never submitted it to Medicare for payment. Alexis was great to deal with and is an example of the professional service you can expect from the Boomer agency."

Laura G. was amazing in helping me breakdown the costs of a new Tier 5 drug that I was prescribed. I was almost in tears when I contacted Boomer Benefits regarding the costs of the drug. Laura was very patient as she helped me understand how my prescription drug plan worked. I was so relieved once she explained what my total out of pocket costs would be. I've worked with several staff members at Boomer Benefits. Each one has been at the top of their game with their knowledge and helpfulness....and patience. Medicare can be very hard/confusing to navigate from the initial sign up to incorrect billings, to understanding all of the plans. I've been a BB client for less than a year and have contacted BB several times, either for billing resolution or general information about how my plans work. Each issue was resolved by BB representatives carefully and quickly. If you have ANY reservations whether or not you should become a BB client, put those reservations aside. You will not regret your decision to become a client. It's a no-brainer in my mind

The ins and outs of Medicare can be so confusing, so at a friend's advice he suggested contact Boomer Benefits. I spoke to Billy W there and he was incredible to work with! He thoroughly explained all the plan options and costs, leaving nothing behind. He asked me some questions and from my answers we determined that an Advantage Plan would be my best fit. He then emailed all of that paperwork, and went through it with me line by line making sure I understood everything before I signed anything He was very honest and even explained that if I changed my mind next year and wanted to go with a supplement plan instead of the Advantage plan, then it may need to go through an underwriting process before I would be approved for it. He was also very patient with all of my questions and not rushing me through anything. I am so happy that I called Boomer Benefits and even happier that Billy W is the one who took care of me! I have already posted on my Fb page to recommend this company and Billy to my friends. I am so glad that I made this call. It's the best thing I ever did for myself! Please don't hesitate to call them yourself. You won't be sorry you did. Ten star's hands down!!

Over the course of two phone conversations, Dustin H patiently answered all my questions and gave me several insurance options to consider. He didn't push for one plan over another---his goal was to give me the information I needed to make my own decisions. When I asked for his opinions, he gave me thoughtful, fact-based answers. I really appreciate this way of doing business! When I was ready, Dustin helped me with all the paperwork needed to enroll in the Medigap plan I chose as well as a dental-vision-hearing package. (He also offered suggestions for Part D but I chose to enroll in Part D through my beloved locally owned pharmacy.) My experience working with Dustin and with Boomer Benefits has been top-notch every step of the way. Thank you, Dustin, and thank you, Boomer Benefits!

Tina K get 10 stars from me for being outstanding at understanding my fears, my questions and my unease at making such a huge decision. Even as a well-qualified admin person, I found this process daunting. Important decisions that can affect your income and quality of life! Tina, WAS GREAT!! She got my sense of humor and rolled with my personality. Even though I had done my homework knew the plan and insurance company I wanted to use, she went over a few other plan options that might be even better for me. She wanted to make sure I got what was best for me. Tina was kind, funny, knowledgeable and caring. I was so impressed!! I look forward, if I ever need assistance with insurance issues, to dealing with BB's customer service. Their first tier of customer service, their agents, is top-notch!! In the meantime, I am referring my friends to Tina!! Thanks again!!

I've been with Boomer Benefits a few years. I work with Kendra G. Kendra's level of service is very professional. She is also very knowledgeable. Kendra has helped me get through a nasty time I had with a doctor. I explain the situation to her. She thought about it. When she got back to me she was absolutely correct and explained to me her opinion which I totally agreed with and was very impressed with her. I have recommended Kendra to some friends who are looking for a great & safe company to help them with their next journey in life. Boomer Benefits and to ask for Kendra G. She will help them to have a good experience.