Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Helen Ray Norris City, IL

From the information that they provided, and after comparing them to the others, they just seemed to be the best one out there. Customer support is fine. I've never had to use it on a real emergency, but I check it from time to time to make sure that they can cover my location.

6 years ago

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Verified Customer

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Anonymous Boca Raton, FL

After looking at some reviews, I decided to go with them. I wear the device around my neck so I don't really think about it much. Every time I've needed it, they've responded.

6 years ago

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Barbara Davis Yorktown, TX

I had passed out at my own home and they found me and got me to the hospital. After that, my daughter went and put me on it which I guess it's good since I'm almost 72 years old. I've never had to use it, but I'm sure it's alright.

6 years ago

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Dianna Hinton Portland, TN

I got it since it seemed to have the best coverage. Every time I've done tests or had an accidental button push, they've called me immediately. They're there every time it happens. It works the way it's supposed to.

6 years ago

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Dorothy Wengelewski Greendale, WI

My daughter checked them out and thought they were good, so she got it for me. I use it when I'm alone in the house. When I've called, they have been very nice. The only problem I have with it is that the battery doesn't last long enough.

6 years ago

Reply from Medical Guardian

Dorothy, thanks for the review. We will be reaching out shortly to discuss a potential upgrade to your Premium Guardian that is available at no extra charge. Our new Active Guardian offers many of the same great features as your Premium Guardian, but with significantly improved battery life. We will be in touch shortly!

Mar. 2nd, 2018

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Karen Yates Raymondville, MO

My son picked it for me. I just wear the necklace around the house everyday, just in case I need it. I haven't had to use it, but whenever we test it they always respond really quick.

6 years ago

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Gregory Alan Corryton, TN

The response that they have and the overall price was what convinced me of getting it. Recently I had to use it because I fell. I used the button to contact the local fire department and the rescue squad came to get me. It was a very quick response.

6 years ago

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Nora Hambarchian Glendale, CA

I'm by myself at home a lot and every time I go to shower I'm scared something might happen. I wanted to have something in case of emergencies, that way I can get to someone even if I can't call 911 or call for help with the phone. That's why I have it. I use it all day long, sometimes on my wrist and sometimes around my neck. I'm just being careful about my health.

6 years ago

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Mary Kay Saint George, UT

Our daughter was the one that wanted us to have it and got it for us. We really haven't used it, but it's a very accessible thing. It's just around your neck and it's easy to use it.

6 years ago

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C.G. Westerville, OH

Their reputation was what convinced me of getting it. I have not had to use it yet, however there have been several accidental pushes. The response we've gotten to those were very prompt. It's a very convenient thing.

6 years ago

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Lois Crosbie Bridgewater, VA

My daughter did some research and she felt like this one was the best one out there. I haven't had to use it in a serious way but I put it on in the morning and wear it all day. When I shower I just put it on the floor near the shower in case something happens.

6 years ago

Reply from Medical Guardian

Lois, we're happy you haven't had to use our unit in any serious way. So you are aware, your Premium Guardian is highly water resistant and can be taken with you in the shower. This is our recommendation to make sure you have it available in case of an actual emergency. Thanks for the review!

Feb. 28th, 2018

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Joanne Urban Austin, TX

I researched it all on the web and compared their prices and features. In the end, they came up on top so I got it. When we were setting things up, customer service was just fine. Thus far, I have not had to use the device.

6 years ago

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Anonymous Portola Valley, CA

It was suggested by my doctor. Customer service talks to me and answers my questions. I don't think the main base it's all that helpful. You need to be within 360 feet for it to hear you and if I happen to fall further away from it I just can't talk to them.

6 years ago

Reply from Medical Guardian

Thanks for the review. With regards to any of our units, if you push a button within the range of the unit and are unable to communicate with our operators for any reason, we will assume that an emergency is occurring. At this point, we would make an attempt to reach out to you on your primary phone number and if we are unable to do so would proceed to contact EMS. Feel free to write back if you have any further questions about this process.

Feb. 28th, 2018

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David Freeman Wilsonville, OR

I just got it since it meant that I could get help from them if I fell. Fortunately I haven't had to use it, but I know it works because I've tested it. They're always very professional, prompt, and responsive when I call.

6 years ago

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Verified Customer

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TerenceJanericco

Advertising is in appropriate. It shows someone with a necklace saying they have fallen and cannot get up into the necklace. But you do not tell them they will have to carry around the portable device

6 years ago

Reply from Medical Guardian

Terence, thank you for reaching out. We apologize for any confusion around the functionality of your Mobile Guardian, which is a two-piece mobile unit. We also offer an all-in-one unit called the Active Guardian which may be more to your liking. If you are interested in hearing more about the Active Guardian, reply directly to this message and we'll reach back out with some additional information. Have a great day!

Feb. 28th, 2018

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Anonymous Moses Lake, WA

My son picked it for me. I haven't had any reason to use it yet, the only time I talked with customer service was to check the unit once. I'm a bit concerned about the button though. The wrist unit has come off a couple of times while I slept with it. The straps don't seem to hold on that well and if the band slides down your arm or moves a bit, that can evidently unhook the band.

6 years ago

Reply from Medical Guardian

Thank you for your review. Regarding the wristband that came with your unit, they are designed to be worn at night if you wish. Some customers do get custom bands for their buttons. You are free to modify the button in this fashion if you so wish. A watch repair shop may be able to help you with this. If you do need any additional assistance feel free to reply to this message directly. Any response will be shared directly with Medical Guardian and will not be posted to . Thanks again for reaching out and have a lovely day!

Feb. 23rd, 2018

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Doris Settergren Minneapolis, MN

I heard good things about it, so I just got it for my mother. I know it works. A lot of times they will call her when she doesn't need it. Though there was one time she did need them and they were there for her.

6 years ago

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Marty Forst Grove City, OH

The coverage they offered and the price were the main reasons I picked it. I've never had to use it, thank god. I've had no problems with them, though I'm still waiting to get a callback this month.

6 years ago

Reply from Medical Guardian

Marty, we're happy you haven't needed to use one of our devices yet either! We will make sure to have a member of our Customer Care team reach out to address your needs. Have a great day!

Feb. 23rd, 2018

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Carol Talmage Riverhead, NY

My daughter found it for me. She investigated everywhere and decided this one would be best for me. I haven't had to use it yet but when I called them to check in on the button everyone was very nice. I'm pleased to have it.

6 years ago

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Anonymous Venice, FL

I think my daughter was the one that did some research and came up with them as the best company for us. I used it when I fell and had to get the paramedics out here. I received the help that I needed.

6 years ago

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Beatrice Wilson Canton, NC

After doing research and reading reviews, I settled on them. When I was hooking everything up they helped me a lot. Thankfully I haven't had to use it yet but the button seems to work well.

6 years ago

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Arleen Jones Little Rock, AR

I picked them from the services recommended online. When I got everything set up they were very informative. The button is very convenient, I can even take it into the shower with me.

6 years ago

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Carol Ann West Mansfield, OH

The doctor recommended it for my mom when she was in the hospital, so we got it for her. She uses it everyday. The only time I talked to customer support was during the set up and they were very helpful. The button looks good, but we dropped it once to test it and see if the alarm went off as if she had tripped and it didn't.

6 years ago

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Geraldine Badstubner Mission Viejo, CA

I live by myself and my daughter wanted me to have protection while I'm here alone, so I got this. I wear it every day, though I haven't had to use it yet. Still, I'm happy with the service I get.

6 years ago

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Iva Bjorneby Greeley, CO

I got it since the mobile unit covers a lot. The instructions to set it all up were very clear and it was easy for me to do it. I wear it everyday and it's quite comfortable. I feel quite secure with it.

6 years ago

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29again Lubbock, TX

I looked online and, according to consumer ratings, they had the best scores from all the mobile medical alert systems available at the time, so I went with them. They're just about average to be honest. I have one button that works only while I'm at home and I take the other one with me when I'm away from home. I've only really used it for testing purposes or when I sat on the button accidentally. It does take them a long time to respond when I press the button. It's not really an immediate response.

6 years ago

Reply from Medical Guardian

Thanks for the review. Regarding response time, if our device is functioning as it should, you should be connected with one of our emergency response operators in under one minute. If that is not the case, we would like to have a member of our Technical Support team take a look at your device. Would you be willing to help us locate your account if that's the case? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out. Have a lovely day!

Feb. 26th, 2018

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Agnes Martel Lake Charles, LA

I researched and picked this one out from the top 10 for my mom. We've tested it to check that it's working. They've always been helpful when we call. So far things have been good.

6 years ago

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Anonymous Florence, SC

We did extensive research online and we settled on this service. The button is easy to get used to and I don't even notice that I'm wearing it when I have the wristband or the necklace on me. I have it close by 24/7. I have not had to use it in an emergency yet, but I test it every two months or so. When I do that it takes a very long time before I get through to an operator. I'm very worried about that...

6 years ago

Reply from Medical Guardian

Thank you for your review. We're happy that you have not actually needed to use one of our devices in an emergency situation. Regarding response speed, our devices are supposed to connect you to one of our highly trained operators in under one minute. If that is not the case for you, we would like to have our technical support team look at your concerns. If that appears to be the case, would you mind sharing a bit of additional information to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into your account more thoroughly. Thanks again for reaching out and we hope you have a lovely weekend!

Feb. 23rd, 2018

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John And Salisbury, MD

My sister was the one that decided to get it for me. So far it has been like an insurance: it's there for when we need it but we haven't had to use it. I still wear it every day. We haven't had any problems so far.

6 years ago

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Alica Bentley Daly City, CA

I have really severe arthritis and have taken some bad falls in the last couple of months. Last night I fell out of my bed and had to push the button to call for the fire department and things went well. The only thing was that they didn't provide the fire department with the code that they needed to get into my house without breaking the door. In the end the lock thing that they gave me was kind of a fiasco.

6 years ago

Reply from Medical Guardian

Alicia, thank you for reaching out. We're happy that you were able to get help when you needed it recently, but we definitely would like to look into what occurred with your door being broken down. We have located your account and will be in touch shortly. Have a lovely weekend!

Feb. 23rd, 2018

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G.B. State College, PA

I went with them since they have their own system for everything. They have their own wireless network from which they do the calls and they don't need an outside company to do that. I do think that the base station is very bulky though. I've had to use it twice since I got it. When I fell outside they responded fairly quickly. Though the second time the woman that responded couldn't quite understand what I was saying.

6 years ago

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Judith K Peoria, IL

The guy that sold it to us was very good, that was one of the reasons we got it. I haven't had to use it, I just wear it around the house and feel very safe having it on me. So far I like it a lot, I trust them.

6 years ago

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David And Pittsford, NY

I liked their price and the process that they have to handle calls, so I got it. Since my father died in December, I've had to call the EMTs twice with it. They're very prompt and efficient.

6 years ago

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Norma Brakhage Knoxville, AR

The service was recommended to me by my neighbor, so I got it. I use it all the time, including when I'm in my bedroom or just in my sitting room. I usually have to call them myself to check on the device, they don't do anything about that.

6 years ago

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Viola Posey Marysville, WA

Someone told me about it, so I got it. I've had it for a couple of weeks now, so I haven't had a reason to use it. I think it's great though. The people that I've dealt with when I got it were very helpful.

6 years ago

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Barbara Whitmore Valparaiso, FL

I called several different companies and they just seemed like the ones that fit my needs the best. I've only ever pushed the button to test it and the device is ok. I wear it around my neck and I have to put the other little piece on the charger at night so that it can work properly.

6 years ago

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Doris Gwin

I got it because of their service, price, and reliability. When a problem popped up, they took care of it right away. I also like that they will call my emergency contacts before calling 911.

6 years ago

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J.Z. Summerfield, FL

The price convinced me of getting it for my mother. She can wear it as a necklace or on her wrist.They have been really informative and professional so far. Their follow up is just excellent.

6 years ago

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Caroline Pribble Linden, MI

The price per month was what convinced me of getting it. When I made my first call they explained everything to me about the service and company. It was all very easy to understand. I like them.

6 years ago

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Frances` Benz Hewitt, TX

The friendliness of the representative was what convinced me of getting it for my mother. She wears it everyday. It's not too heavy and easy to wear. Whenever we've called them they have been very helpful.

6 years ago

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Ida Chittester Chisago City, MN

I saw an advertisement for them and decided to get it. I haven't really had to use it yet but I have no concerns about the device. It's comfortable and it works well. Customer service has answered any question I've had.

6 years ago

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Claudia Slonski Prospect Heights, IL

My daughter convinced me that I needed to get one of these, so I did. I had to use it once when I fell and couldn't get up. They got here right away and helped me. I was really happy to see them there.

6 years ago

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Cynthia Brown Warner Robins, GA

I just liked the way they operated and how nice they were, so I got it. I haven't had to use it yet, but it's very convenient to have. They do call me once in a while to check on me and respond when I call them.

6 years ago

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Anna G. Pueblo, CO

It takes too long to get connected to them when I press the button. Still, they're a good company. The thing is that a merger just happened, so I'm not sure how that's going to turn out.

6 years ago

Reply from Medical Guardian

Anna, thank you for your review. Generally speaking, you should be able to reach one of our highly trained operators in under one minute. If that's not the case, feel free to reply directly to this message and we can look further into your situation. Regarding Medical Guardian as a company, we are an independently owned company and have not merged with any other company since our inception in 2005. Feel free to reach back out if you have any additional questions!

Feb. 26th, 2018

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Amielle Barbierri Lake Worth, FL

We got it for my father because they had the best reviews. Just today my father had to use it. As soon as he hit the button they called me. It does exactly what it's intended to do.

6 years ago

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Joeanne Dehart Cypress, TX

I'm usually alone all day since everyone is out working. My kids were were afraid of me being alone since I have medical problems and that's why we got it. Thank god I haven't had to use it but overall it's ok.

6 years ago

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Margaret Artin Avon Lake, OH

I got it because my wife needed it. Their customer support was good and the equipment seemed to be ok too. I sent it back though and I'm still waiting on my reimbursement for it. I'm a little concerned since it's taking so long...

6 years ago

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Renda Harmon Peru, IN

For one thing I picked it because it was something that I could afford. It also wasn't connected to my phone service and that's something I wanted. I haven't used it yet, but I'm not real steady on my feet and I've had had strokes before where I ended up falling, so that's why I thought I'd get it. The button is simple and easy to use.

6 years ago

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R.M. Bethlehem, PA

I just picked them out from the internet and usually I just have everything set up on my little end table. There hasn't been an emergency where I needed to use it, but it's a convenient thing to have.

6 years ago

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Edward Roach Myrtle Beach, SC

I read about it on Facebook, so I decided to go with it. I got it three weeks ago actually. When I ordered it, the customer service person that I talked to spoke too fast. He made it sound like I had to pay for the whole year up front and didn't explain things well. When I called in to activate the system, I talked to a different person and she was wonderful and explained to me that I didn't actually have to do that if I didn't want to. I was really annoyed about how the first person treated me.

6 years ago

Reply from Medical Guardian

Edward, thank you for reaching out. We're happy that you had such a positive experience when you called to activate your system. We're sorry that your initial sales experience was less than satisfactory. We have elevated the situation to the sales representative's manager to address with the representative in question.

Feb. 22nd, 2018