Name: Medical Guardian
Rating: 4.1

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Verified Customer

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(Beatrice) Susan Mebane, NC

I've never had to use the device for a medical emergency but at this point it seems to be fine. It had more positive reviews than other companies did. They're very responsive and helpful, but occasionally, it takes a little longer than I would have hoped for for them to respond to me.

6 years ago

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Verified Customer

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Tom Coughlin St Louis, MO

I did some research on the internet and since they were highly recommended I went with them. The device itself is fine. I've run tests a couple of times and have gotten a terrible response times though. It got to a point where, after 4 tests, 2 of them went fine and the other 2 they were very very slow to respond. I hoped that if an emergency every happened, everything would go well and luckily, when I actually fell and couldn't get up, things went well. When I called them to ask about that, it took a while for me to get to a customer service rep.

6 years ago

Reply from Medical Guardian

Tom, thank you for reaching out. With regards to your tests, you should generally get a response from an operator in under 60 seconds under normal circumstances. If that is not the case, please reply directly to this message and we will reach out to troubleshoot. With regards, to your recent struggles reaching out to our Customer Care team recently, we have been experiencing high call volume as of late. We have taken steps to address those issues and you should have a better experience the next time you call in. Thanks again for reaching out and have a great day!

Mar. 21st, 2018

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Verified Customer

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Dolores Schmeidel Minneapolis, MN

I take it with me when I leave the house by myself, since I'm someone who doesn't have a cell phone. It's expensive, but I guess it's worth it, since it gives me peace of mind.

6 years ago

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Violette Pokorny Darien, IL

I use it all day long, and I just put it next to me at night. It was recommended by my county medical association. They've been great about answering'a little slow sometimes, but they've always been there when I test it. It seems very well made, but it's a little expensive, I think.

6 years ago

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Alene Blanton Caddo Mills, TX

I researched it online and it looked like a really good choice, so I went with it. As far as I know, we haven't had any mishaps or mistakes. Every time I've had a question, they have been helpful.

6 years ago

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Nancy Maguire Washington, DC

They were the only service that worked in my home up in the Allegheny Mountains. I had to use it once and it probably saved my life. I was going out the door leading down to a flagstone patio when I lost my balance and fell down. I cracked my head but thank goodness I had the device on me. Within 7 minutes, people were there to help me. The problem is, customer service is very bad. Last week I spent probably five hours trying to get to customer service when my pendant broke. The music that they play is unbearable and I couldn't get through to them.

6 years ago

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Mary Urbanowski Austin, TX

On recommendation from my physician, I use the device every evening. They've been reasonably responsive. I think the most important thing is that we've not found it necessary to have to use it, though for the difficult health issues it's an insurance device, should we need help.

6 years ago

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Huong T. Las Vegas, NV

It seemed like the right one for us. It's convenient. It's hooked up and everything, but we haven't had to use it. They set up a test every month, and so far we could complete the test every month. It's great.

6 years ago

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MG Granada Hills, CA

I had to call for a emergency service with it once, but I had trouble with my the one that hangs around my neck. It misfired and it kept calling them, but they sent me a new one. My husband decided on it originally, but it was really a problem. All night it was going off, and he was really mad. It was very, very bad.

6 years ago

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Mabel Cavanagh New Braunfels, TX

I like the sales representative better than the other company I talk to, but it was sold to us like my mother could communicate to the person on the other end of the line, and speak with the medical alert team verbally anywhere within a certain range, but it doesn't cover that range. The people had been very nice, but really the product was misrepresented to us in the sales pitch. Other than that it's been positive; everybody's been nice and helpful.

6 years ago

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Wayne Clayborn Miami, OK

I found the company by chance. I've never had to use the customer support, but I've hit it for accidentally and they always answer. I've needed a way to turn it off before I accidentally hit it, and I never found a way to turn it off.

6 years ago

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Anonymous Saint Joseph, MO

I have never had to use it; typically I just wear it all the time, and it does fine. I don't know I'm wearing it, so I don't pay attention to it. I never hear from them. I thought originally it said that they would contact me once a month to check to be sure that the device was working, and they never have. I contacted them several times, they had never contacted me.

6 years ago

Reply from Medical Guardian

Thank you for the review. We appreciate the feedback about reaching out to you more regularly to see how things are going. We value your feedback and are actively looking for ways to better engage with our customers. Feel free to respond directly to this message if you have any specific needs or concerns. If you provide your name, address and phone number, we should be able to look up your account to assist you further. Any provided information will not be shared publicly and will only be provided to Medical Guardian. Have a great day!

Mar. 19th, 2018

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Verified Customer

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Michael Spencer Appleton, WI

They had the best reviews when I looked online. I've only had to use it once so far when I had pneumonia. I was quite satisfied with the device, it fulfilled its purpose very well. Customer service was good as well.

6 years ago

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Kathleen Mason North Olmsted, OH

My son did some research and he found that it was the best one. I would recommend it. I use around my neck it when I go out, or if somebody isn't here with me. It's very easy to wear.

6 years ago

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Maggie Vogel Modesto, CA

My daughter looked into it and thought they were better than the rest, so she got it for me. I haven't had to use it yet, but they have been right there for me when I needed them. It gives me a sense of security.

6 years ago

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Mary Hendrix Summerville, GA

It's comfortable. A couple of times it was accidentally pressed, they responded quickly and courteously. It's convenient and easy to operate, and to set up, so I'm pleased so far. No problems.

6 years ago

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Anonymous Lincoln City, OR

I was convinced by the saleswoman who handles the account. I haven't had the time to use it other than testing it. I'm not recommending anything to anyone. I think it worked okay, but it's AT&T rather than Verizon. AT&T does not have a good signal where I live, and it's sure a longer wait time to contact someone.

6 years ago

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Anonymous Scottsdale, AZ

I like the whole idea of it. I researched it on the internet, and I use it everyday. The only time I ever set it off was by accident and they were always so polite and understanding and fixed it right away.

6 years ago

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Mary Porter North Tonawanda, NY

I think it's very good, and think it's affordable for people like me. I am very satisfied with it. My grand kids set it off twice, so they called right away to see if I was OK.

6 years ago

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F.E. Saint George, UT

The cost was an important consideration for me. I use it especially when I travel. I like to carry it with me when I hit the road, but the device is too heavy, so I don't wear it around my neck. I carry it in my pocket because it's just too heavy. I don't like that, so at the end of the year I'm not going to renew it. I had it in my pocket while I was at the grocery store, and I must have bumped it. They immediately started talking to me and wanted to know if I was OK, so I would say that their response time was perfect.

6 years ago

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Millicent Glaser Fort Lauderdale, FL

I went online and checked all of the services out there. Based on what I read from different people who use it, especially other elderly people, I felt like going with Medical Guardian would be best. I've never had to use it fortunately but I wear it every day and never take it off. I wear it in the shower, when I sleep at night, etc. I mostly use the one that goes around my neck but occasionally I've used the wrist one. I feel confident having them around me 24 hours a day. The only thing is that I've found the cord that holds the device to be annoying.

6 years ago

Reply from Medical Guardian

Millicent, thank you for reaching out. We're happy to provide you added confidence throughout the day. Regarding the neck lanyard that you have with your Home Guardian, feel free to change out the cord to something that better suits your needs. Feel free to reach back out with any other questions or comments. Have a great week!

Mar. 19th, 2018

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Dorothy Miskura

It's very easy, you don't even know it's there. A family member had used it for his father-in-law. Haven't had to use it yet, thank goodness. They're trustworthy, but it takes a little bit longer than expected to connect to a live operator when we're testing the unit.

6 years ago

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Anonymous Plainfield, IN

I don't know if it's the right one for me or not; it's the only one I tried. I had to use it a few times when I fell. It's good when it's working; the last time I tried to use it, it wouldn't work, so I had to ship it back and they sent me another one.

6 years ago

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Anonymous Kalamazoo, MI

I looked over I don't know how many ads, and that was the one out of five that was recommended, so that's why I took it. I wear it everyday. I just trust that if I need help, I'll push the button and I'll get help, but I've never had to use it before. It seems to be fine for me in terms of quality.

6 years ago

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Nancy Mylin Cockeysville, MD

I saw it advertised and I just decided to go with them. I live alone in my apartment and I'm a little unsteady on my feet, so that's why I went with them. I was going to give them a call today because I'm having a problem with my payment plan. I have not paid one red cent since I've had this thing in December. I keep calling them and telling them I want to pay on a monthly basis and I don't hear anything from them. I want to get this straightened out. If I don't, I am going to drop off.

6 years ago

Reply from Medical Guardian

Nancy, we see that we spoke with you a bit earlier this month about your billing. Were we able to resolve your issue at that time? If not, please reply to this message directly and we will reach back out to discuss further. Have a great week!

Mar. 19th, 2018

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Doris M League City, TX

We tried something else that didn't work. This particular one seems to have a longer range. If it goes off, somebody's speaks to my mother through the device. There's a problem there, because she can't hear them. It doesn't go off when it should, and it goes off when it shouldn't. They talk through the device, and for an old person who can't hear, that's not very good.

6 years ago

Reply from Medical Guardian

We thank you for reaching out regarding your mother's account. With regards to her inability to always speak through her speaker, our operators will always assume that an actual emergency is in progress if we cannot hear anybody on the other side. In an instance such as this, they would move forward with the predetermined emergency plan, which would ensure your mother gets the help she needs. We would like to look more closely at the concerns you mentioned regarding alarms going off when the shouldn't and not when they should. So we can best assist her would you be willing to help us locate her account? Any information provided in your response will not be posted publicly. If you could provide her full name, address and phone number, we will reach out to discuss her concerns and troubleshoot her device. Thanks again for the review and have a lovely week!

Mar. 19th, 2018

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Nancy Sanders Corydon, KY

I looked online to see how they were rated. I don't have any trouble with the support. I've never had to push the button, but I'm not exactly thrilled with it. It needs to be charged so often that it's not available for me to have on. When I purchased it, I was told that you could go like three days without charging it, and that is not my experience. I find myself not having it on when I should, because I charge it and then I forget to put it back on.

6 years ago

Reply from Medical Guardian

Nancy, thank you for reaching out. We completely understand your concerns with regards to battery life. We will have a member of our Customer Care team reach out to troubleshoot and see if we can resolve your issues. Have a lovely evening.

Mar. 19th, 2018

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E. M. Hutchinson, KS

We looked at lots of others that worked for what I wanted, but we looked it up in a magazine and it recommended Medical Guardian. I already have recommended it, too. It does work but I've never had to use it in a situation. I just wear it most of the time, and I charge it at night. Shortly after I first started using it, they called to let me know that I forgot to charge it; that it was losing its power and I better charge it.

6 years ago

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Alberta M Middletown, OH

All I can say is that I'm glad to have it at my age because you'll never know when you're goanna fall, slip or trip over something. My daughter chose it for me, and I tell my friends about it all the time. I use it all the time. The only thing is that I never did shorten the cord on it. I lean up against my sink and I trigger the alert... but I feel more safe when I have it on. They even call and let me know when my battery's getting low and to get it back on the cradle.

6 years ago

Reply from Medical Guardian

Alberta, thank you for the review. We're happy to provide you with a greater sense of safety. Regarding the cord on your unit, some customers change out the cord for one that better suits their needs. You are allowed to make this change if you wish. Feel free to reply directly to this message if you have any additional questions or concerns. Have a lovely day!

Mar. 19th, 2018

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Pauline Daniel Scottsdale, AZ

A friend recommended that I have it. I wear it most of the time, not all of the time. I haven't had to use it, fortunately, but they're very prompt in responding. It's convenient.

6 years ago

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Donnie Powell Panama City, FL

I Just chose it off of the internet for my husband. He falls a lot so he wears it day and night. They respond quickly, they're very good to call, and we're very pleased with them.

6 years ago

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Leroy Browning Cincinnati, OH

It was the one that I chose over two or three other offers that I ran across. I haven't ever had to use it in an emergency situation, but I have on a monthly basis checked the system to be sure it's functioning. Each time I called I always had a positive feeling when I finished.

6 years ago

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Kenneth Ouellette Greer, SC

My son purchased this for me. I have not had to use it at all yet but they have called a couple of times to make sure everything is working well. I've also pressed the button by mistake a couple of times and talked to them. I was very impressed by how quickly they responded.

6 years ago

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Linda Purselley Farmington, AR

Its customer service and the people I talked to when I ordered it are good. I haven't had any problem, so I haven't had to call in. I just feel safe with it. I did a lot of research and decided that that was the one.

6 years ago

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Anonymous

We got it because it was recommended. Haven't had to use it just yet, but when we call for questions they've been responsive. It's convenient to have either the pendant or the watch band.

6 years ago

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Jack Temple LaBelle, FL

I got it since the price was right and the person that I talked to on the phone was very professional when we spoke. I wear it all the time when I'm by myself or when I'm in bed. I'm very happy with it.

6 years ago

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William Dasher Lake Placid, FL

I accidentally turned it one day, then I got a telephone call from them, so it's working well. I got another call just checking up on me to see if it's working all right, so that's great. I'd recommend it.

6 years ago

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Alice Mcguggart Woodside, NY

I based my purchase decision on the reviews I've read from other users. It's very easy to use. So far she has not had to use it, but she keeps it around her neck, and she has an additional one on her wrist.

6 years ago

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N.P. Livonia, MI

I got it after I read the AARP article on it, and I used it once or twice when I fell down on the floor and I couldn't get up. I know it's responsive because somebody backed into me. I couldn't see any dent on my car, but I got the alert, so that was a pretty powerful tool to be able to do that!

6 years ago

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Dayton & Lenora Word Minor Hill, TN

We got it because it was America-based. So far we haven't had to use it, thank goodness. I haven't had to talk with them since, but when I was first setting it up, they did help get everything going.

6 years ago

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Joyce Heath Kinston, NC

It's in my name but my mom uses it. Every time she did use it, there was a response right away. They always respond in a timely manner, and they seem to be very professional on the phone.

6 years ago

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Joy Wilmering St Louis, MO

Somewhere online I saw that they had good service, and it was rated high, so I went for it. I don't know why they sent me a bill or deducted three hundred and something dollars right away, before I even had the machine, but I need to call them about it.

6 years ago

Reply from Medical Guardian

Joy, sorry for the initial confusion around billing. It looks like you gave us a call and we were able to clarify this for you. If you have any other questions, feel free to reply directly to this message. Have a great weekend!

Mar. 16th, 2018

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Bob Clifford Gladwin, MI

My father has never had to use it. We did do a test. I haven't had any other problems. It has a long range. It's a simple system. I think they all are, but this is simple. The ratings on the internet helped me decide on it.

6 years ago

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Delbert Vieregge Columbia, IL

I was just reading all the information online and comparing the other companies with their company, and picked Medical Guardian. Support was very helpful when we set it up. It just seems very simple to use.

6 years ago

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Anonymous Laguna Woods, CA

I needed it for my mother to be safe. Fortunately we haven't had to use it yet but we're happy with the device. It works and we get prompt responses from them. It's really helpful and it gives me peace of mind.

6 years ago

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B.S. Okeechobee, FL

The service was recommended to me by my daughter so I got it. The device is good. I have not had to use it, but I've bumped it a few times and they've responded. I did have a bad experience with them last night though. My device started making a weird noise and we couldn't get it to stop. We tried calling them and we couldn't get anybody to answer and help us. I had to put the box in the cupboard so I could go to sleep.

6 years ago

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Anonymous Bella Vista, AR

The church's nurse was the one that decided to get this for us. I've used it some 3 or 4 times for emergencies and they have sent someone to come up to help us out. Both my wife and I think it's a very good service. We really like it so far, it's very good.

6 years ago

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J.W. Havana, FL

Medical Guardian contacted me. I had been with another one previously, and they suggested I change over with the better price. The one I have is a necklace. I've never had any issues.

6 years ago

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C.B. Upper Sandusky, OH

I saw an ad for them in my doctor's office and decided to get it. I've only used it once and they sent someone out to help. The only thing is that, even though it's a small town, it took them 20 minutes to get here. That was longer than I expected.

6 years ago

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Janet Trainor Clifton Park, NY

I have it in case I have to use it. I keep it where it should be and overall it's good. Though they didn't make it clear if I should be calling every month to check the button or not...

6 years ago