Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Kathleen Gutowski

the one time I used your service when a tree fell pulling all the wires off the house at 12 midnight during a storm it took 5 minutes for someone to answer after I pushed my call button -that disturbed me. The time frame seemed a lot if I was injured or having a heart attack that may have been to long..

7 years ago

Reply from Medical Guardian

Kathleen, thank you for reaching out. 5 minutes is well outside of the standard amount of time it should take for a button press to go through. We will have a member of our technical support team reach out to discuss your concerns and troubleshoot. We appreciate the feedback!

Mar. 14th, 2018

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Anonymous Milwaukee, WI

I got it simply because I wanted to try it. Customer support called me once and that went ok, though that was the only time I've talked with them. I take it with me in the little case it has whenever I go out shopping or something. It all looks like it works.

7 years ago

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Jane Simmons Salem, VA

I've never had to use it and right now I'm moving somewhere else so I need to ask for a box or something to return it. Still, they were easy to deal with and I was very pleased with it.

7 years ago

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Mary Clinton Sanford, FL

I didn't pick it, my daughter bought it for me. I've never had to use it, I just wear the necklace and that one is easy to wear. When I call in for testing it takes a long time for them to answer though. It usually rings up to 10 times before they pick up.

7 years ago

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Jean Carney Calhoun, GA

I just found it online and got it. I've never had to use it, but I've never had any problem with them. I've pressed the button to check it and they're always there. Whenever I talk to them things are fine.

7 years ago

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Pam Adair Medford, OR

We were looking for something and since their price was better than the other one so we got it for my son. He's hadicapped and doesn't have full control of his hands, so sometimes it's a bit hard for him to push it. We haven't had to use it, but I've pushed the button by accident and they answered alright.

7 years ago

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Amos Gardner Columbus, GA

They offered everything that I was looking for, including the GPS feature, so I got it for my elderly father. He wears it 24/7. Everything was easy to set up and install. Their customer service is very good and so far everything has been excellent, but we've only had it for 6 months or so.

7 years ago

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Anonymous Rancho Mirage, CA

It came with Wellcare so I'm kind of stuck with it. I've never had to use it and sometimes I even forget to carry it around. When I tested it, it took them a while to answer the phone though.

7 years ago

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Joan Smith Simpsonville, SC

So far it has been fine. I haven't needed to use it, but I'm satisfied having it. I put it on and wear it every single day and have it by my beside at night. It's just something important to me.

7 years ago

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Jack Adams San Antonio, TX

Someone mentioned them to me and said they were good so I tried it. I wear the necklace type thing and it is very easy to use it. Things have been fine in general and I think they're a really good company.

7 years ago

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John Higgins Middleton, ID

I picked them because of the price. I've never had to use it, thank goodness, but when I push the button I don't really get to talk to anybody until they talk to me first. I've had a couple of incidents where I accidentally pushed the button without knowing and both times they came all the way out here for me.

7 years ago

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William Oxford, MI

I just did a little bit of research, read a lot of things, and decided to go with them. I've never had to use it, but when I called to get help with something they were really busy. They said they'd call me back but they never did...

7 years ago

Reply from Medical Guardian

William, thank you for reaching out. We apologize for not reaching back out right away. If you still need assistance, please reply directly to this email with your full name, address and phone number and we will be in touch. Any information you share will not be posted publicly and will only be shared with Medical Guardian. Thanks again for the review!

Mar. 12th, 2018

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Anonymous Vero Beach, FL

I looked up different services posted online and chose Medical Guardian. We were very satisfied with the set up process and the initial call that we made. Any time we've called with a concern it doesn't take them long to answer. We test the device every month and thankfully I haven't had to use it. The button is comfortable to use and they give you the option of wearing the necklace or the bracelet. My one concern is how long it takes them to answer to a call when you press the button. I think it's an unacceptable amount of time and it's extremely concerning.

7 years ago

Reply from Medical Guardian

Thank you for reaching out. We are happy that your overall experience with Medical Guardian has been a positive one. With regards to response speed, we generally advise our customers to expect a response in under 60 seconds after a button press under typical conditions. If your response speeds are not falling into this range, please respond with your name, address and phone number and we will look into their situation further. Any information shared in your response will not be posted publicly and will only be shared with Medical Guardian.

Mar. 12th, 2018

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Joan Gill Greendale, WI

I researched all of them and I liked the features on Medical Guardian. I've never had to call in; I just wear it all the time. Although they answer every time when I test my system, sometimes it takes quite a few rings before they answer.

7 years ago

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Donna Zamfino Walden, NY

I was going to be put in a home or something of the sort until I got better mostly because my husband wasn't around all the time. Because of that he thought to get this for me. I've never used it but I guess it would be good if I need it.

7 years ago

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George Mcgreger Booneville, MS

I haven't had to use customer service except for the installation, which went well. I don't have any concerns; it's very comfortable. I've read that it was the best, but you can't push the device and talk into it.

7 years ago

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Peter Lee Pearblossom, CA

I found them through word of mouth. I've never had to use it but I wear it 24/7. It seems to be very user friendly and from my initial interactions with them they seem to be good.

7 years ago

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Steve Sklavos New Bern, NC

Price and service were the factors that made Medical Guardian best for me. They offer quick responses and clarity in explanations, but the battery charge on the unit needs to last longer.

7 years ago

Reply from Medical Guardian

Steve, thank you for the review. We're happy you enjoy your Mobile Guardian overall. Regarding battery life, we now offer a new mobile device, the Active Guardian, which has significantly improved battery life compared to the Mobile Guardian. If you are interested in hearing more about the Active Guardian, reply directly to this message and we'll have someone reach out and discuss it further with you. Have a lovely day!

Mar. 9th, 2018

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Betty Hartman Flemingsburg, KY

My home health nurse recommended I get it, so I did. I wear it all the time, I don't go anywhere without my necklace. Customer service has been really good with me. I feel safe and satisfied having it.

7 years ago

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June Mclean Saint Paul, MN

My granddaughters got it for me. They've been very responsive so far. I have not had to use it but a couple of times it has gone off automatically. They call me back whenever that happens and are very pleasant. I don't like the bracelet and since I have a pacemaker I can't really wear the necklace so I'm kind of stuck there. Still I feel more secure having it.

7 years ago

Reply from Medical Guardian

June, thank you for the review. Our devices actually work without issue with most pacemakers. Check directly with your manufacturer to be 100% certain, but many of our customers have no issue. If you are interested in a necklace for your Home Guardian, reply directly to this message and we will be in touch. Have a great weekend!

Mar. 9th, 2018

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DeWayne S. Redmond, WA

There have been a couple of times when we needed to use the service to obtain assistance. The local EMTs were contacted by Medical Guardian and they arrived in a few minutes.

7 years ago

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Dorothy Weyers Pella, IA

I have only use it to TEST so far so don't really know. But a while back it went off and it took a while for them to ask if I was OK. I don't know how many times they told me "Call in Progress before actually talking to some and I did think this was a little long

7 years ago

Reply from Medical Guardian

Dorothy, with our Mobile Guardian you should typically see a response from one of our emergency operators in under one minute. If that is not the case in your experience, reply to this message and we'll reach back out to look into your particular situation. Thank you for the feedback!

Mar. 7th, 2018

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Ed Gerstner Madison, AL

Has met all of my needs. The system is conveint to use. Although I have yet to really need to use it because my health is such that I am able to function. However it is nice to know that its handy if I do need it.

7 years ago

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Edward Riggin Rider of Bikes and walking along the shore of New Jersey

I am well aware of other carriers of Medical "alert" systems. I have compared the benefits of the service to the cost and found that hands down the Medical Guardian is a step above the others.

7 years ago

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Janet

Very happy with customer service. People are very courteous when I've accidentally hit the button. Sent me a wrist button in addition to the neck one at no additional charge.

7 years ago

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Shirley Garner Austin, TX

I got it for my mom after finding it online. Their customer service is very attentive. At one point I had to replace one of the pieces in the box. I didn't really get much help when we were trying to find the issue, but once we figured it out things were taken care of.

7 years ago

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Anonymous Wilmington, NC

My daughter just said I needed to have this. She was the one that did the research and wanted me to get it. I haven't had to use it, but they've been right there with any information that I have needed. I've been pleased with them. In my opinion though, it's a little bit expensive.

7 years ago

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D.G. Page, AZ

Judging from consumer reports, I decided to get them for my grandfather. Customer service is excellent and the product is good. They call about once a month and everyone is friendly. Everything works as advertised.

7 years ago

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Debbie Tasnadi Phoenix, AZ

They came up on the internet while I was looking for a different service that had like a phone that you can use to talk to a person and I ended up signing up for it. Customer service was good with the set up part of it. I have not had to use it, I just carry the cellphone bit with me just in case. Though I don't like that I have to carry the extra piece along with the button itself when I leave. I'd prefer to have something that's all in one. I'm actually going to be dropping them soon.

7 years ago

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Debby Gossett Conway, AR

I did some research and they had the best reviews out there, so I got it. I've never had to use it, I just have it in case of emergency. Customer service is good though, they've called and checked on me a couple of times.

7 years ago

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Donna Knutson Bloomer, WI

I saw an ad from them and decided to give it a try. I haven't had to use it since I got it, I just wear it all the time. When I've called to test the button they're always right there.

7 years ago

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Virginia Krieg Parma, ID

Looking around it just looked like the other just had too many features that I really didn't need. One day I was walking a bit and started getting short of breath so I pushed the button. It worked, though I had to be right on top of the speaker so that they could hear me. They also ask a whole lot of questions when they call.

7 years ago

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Patricia Tapper Cambria, CA

My daughter recommended the service to me, so I got it. I used it once when I became ill and needed help. I was in a parking lot about 60 miles away from my home. They did have some difficulty with the GPS at first and had some trouble locating me. In the end it worked though.

7 years ago

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Betty A Santee, CA

I got it since I wanted to be able to use it outside of my home. Customer service has been good so far. The only thing I did not like was that they send us something that I didn't ask for, so we returned it. I haven't had anything happen yet where I needed to use it though.

7 years ago

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Edith Saccuzzo Grants Pass, OR

They just kind of came along at the right time when I was looking for a service like theirs. I haven't used it for a real emergency yet, but a couple of times I've accidentally pushed the button and they've answered well to everything. The black cord for the button that goes around your neck has a very peculiar arrangement of things. I haven't been able to figure out how you put it on or take it off.

7 years ago

Reply from Medical Guardian

Edith, thank you for reaching out. We're happy that you enjoy your Mobile Guardian overall, but we will have someone from our Customer Care team reach out to discuss how to best use your wearable button. Have a great day!

Mar. 5th, 2018

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Edwin L Rocklin, CA

I got it since it's an easy and convenient service. I only ever wear it when I go to the exercise room while no one is around. The device is small enough for me to handle. I check it every month or so and the response I've gotten has been fast.

7 years ago

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Emil B Newport News, VA

It was a convenient service, so I got it. I have not had to use it, but I have it around my neck when I'm in my house. I also take it with me in my backpack when I leave the house. I've tested it a few times and it usually just takes them about 45 seconds to respond.

7 years ago

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Nancy Prusak Grand Island, NY

My children got this for me as a Christmas gift. I haven't had to use it, but when I accidentally hit it someone calls me right away to see if I'm ok. They've also called me to see how I'm doing and everything.

7 years ago

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F.B. Pensacola, FL

My daughter in law got it for me. I've never had to use it, I just have it close by all the time. The first charger that they sent me didn't really work, so they had to send me a new one. Still, I've been satisfied with it, it seems to be doing pretty well.

7 years ago

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Betty Dejohn Canonsburg, PA

Judging from the different things that I read about them, I decided to get it. Thankfully, the person that wears it has never had to use it, but I do think it's a very accessible service.

7 years ago

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Anonymous Corvallis, OR

My son and I did some research and picked them. I wear it around my neck, though I haven't had to use it. Still, whenever we've tested the machine everything has worked well and customer service has been really good too.

7 years ago

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K.M. Asheville, NC

I live alone so I thought I'd get it in case I fall or need to get help in a hurry. I keep it around all the time, 24 hours of the day. I trust that I can get help if I call for it.

7 years ago

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K.S. Des Moines, IA

I didn't really decide on getting it, my kids did that. I don't use it too much while I'm at home, but I do wear it when I go to the senior citizen group that I go to. I'm sure it's worthy having it in case I ever need it.

7 years ago

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Helen Ray Norris City, IL

From the information that they provided, and after comparing them to the others, they just seemed to be the best one out there. Customer support is fine. I've never had to use it on a real emergency, but I check it from time to time to make sure that they can cover my location.

7 years ago

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Anonymous Boca Raton, FL

After looking at some reviews, I decided to go with them. I wear the device around my neck so I don't really think about it much. Every time I've needed it, they've responded.

7 years ago

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Barbara Davis Yorktown, TX

I had passed out at my own home and they found me and got me to the hospital. After that, my daughter went and put me on it which I guess it's good since I'm almost 72 years old. I've never had to use it, but I'm sure it's alright.

7 years ago

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Dianna Hinton Portland, TN

I got it since it seemed to have the best coverage. Every time I've done tests or had an accidental button push, they've called me immediately. They're there every time it happens. It works the way it's supposed to.

7 years ago

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Dorothy Wengelewski Greendale, WI

My daughter checked them out and thought they were good, so she got it for me. I use it when I'm alone in the house. When I've called, they have been very nice. The only problem I have with it is that the battery doesn't last long enough.

7 years ago

Reply from Medical Guardian

Dorothy, thanks for the review. We will be reaching out shortly to discuss a potential upgrade to your Premium Guardian that is available at no extra charge. Our new Active Guardian offers many of the same great features as your Premium Guardian, but with significantly improved battery life. We will be in touch shortly!

Mar. 2nd, 2018

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Karen Yates Raymondville, MO

My son picked it for me. I just wear the necklace around the house everyday, just in case I need it. I haven't had to use it, but whenever we test it they always respond really quick.

7 years ago

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Gregory Alan Corryton, TN

The response that they have and the overall price was what convinced me of getting it. Recently I had to use it because I fell. I used the button to contact the local fire department and the rescue squad came to get me. It was a very quick response.

7 years ago