Name: Medical Guardian
Rating: 4.1

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Frances Bell Tucson, AZ

I had to use it about 2 weeks ago at 3 o'clock in the afternoon. I fell on the floor and hurt my hip but fortunately I didn't break anything. For about 20 minutes they kept saying that my call was on hold and I had not expected that to happen. I ended up calling 911 and getting help directly from them. I have no idea why it didn't work. I'll be getting rid of it.

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your response time on your Mobile Guardian unit. We would like to troubleshoot this issue with you. We will have one of our Customer Care Specialists reach out to you shortly. Thanks for your feedback.

Apr. 10th, 2018

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Leeann Astemborski Glendale, AZ

You know I don't really remember I was doing a lot of research at that time and it's been a year and I'm not sure what it was that made me decided. I've never had to use it, thank goodness. I wear the necklace everyday I used to wear the wristband but it bothered my wrist movement so I quit wearing the wrist band and I use the necklace everyday. I've never had to use it. I've tested the equipment and they they answered quickly but I've never had to use it. I had fallen several times before I got it but since I've got it I haven't fallen.

6 years ago

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Jean Pierce Turner, OR

I've had this thing for about 3 months now. I've only received one phone call from them so far. Both the bracelet and the watch part are not great. The band on the watch broke almost immediately and the necklace is just not comfortable. I'm not really using it regularly, but I have it on me if I'm taking a shower or if I go to the garage away from my phone. I think I was a little premature in getting it.

6 years ago

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Anonymous Madison, WI

I have a son that's I. T. and he checked a number of different ones and he showed that this one was the best. I don't know the total reason but it seems like the best. I have never had to use it. Is only good at home it doesn't do me any good when I go out unless I take the whole thing with me. I've never had to ask for support. As far as I'm concerned it's okay I just think it's quite expensive for never having to use it but my son decided I should have it.

6 years ago

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Gina Heidenreich Douglas, GA

We just determined by looking online at reviews. There are times I could have use it but I had a grown up son and my husband too. I don't like doing tops because I'd lost mine and they were really quick to get it back, getting a new replacement. It's comforting to know that I have it when I'm wearing it

6 years ago

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Dale A Giguere Waite Park, MN

I've heard about it and decided just check it out. Never had to use it the only time I use the band is to check in with it. Every time I call in there is a quick answer. The alert device is good, I hang it on my neck everywhere I go.

6 years ago

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Les Josephson Clermont, FL

It has the items and the things that I wanted, I'm usually out in the house so I take the device with me when I'm out all the time and they're always answered all my questions promptly. The device, it does what it's supposed to do

6 years ago

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Harland Chapman Shiocton, WI

I didn't really have any choice, my children picked it for me. Most of the time, I've set off the alarm by accident because I leaned against something or another. It works though and it makes me feel very secure. I'm satisfied with it.

6 years ago

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Elizabeth Ferguson Piqua, OH

It looked like it provided a lot of service for the low cost. I really haven't had to use it but it was accidentally pushed one time and we had a quick response, there is always someone there and quick.

6 years ago

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Norman King

I only had to use it one time. My wife took a bad fall at home, so I called Medical Guardian and they got the fire department out here in less than 7 minutes. They're very professional.

6 years ago

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N.H.

I read it on the magazine. I've never had to use it. I don't really have anything to compare it with but I've never had any trouble, I check it once a month and that's the end of it.

6 years ago

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Jeri Thayer Santa Rosa, CA

My wife wears it when she goes walking or when she's alone in the house. They have always answered when she presses the button, no matter if it's on purpose or by accident. They also seem to be very courteous.

6 years ago

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Wilson L. Shepherd Hayesville, NC

Because of the ratings on the internet. I had to use it when I was falling down or slid out on my chair just works every time. Well they always answer, it might take a minute but it failed me once.

6 years ago

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Joan M Wood

I saw an advertisement for them so I decided to get it. Usually I put it on in the morning and take it off at night. I'm going to send it back though. The device only works within 300 ft. of the base unit and that's a very restrictive thing. I know there are other ones that have GPS on them and I want one of those. Now that I know it has a GPS, I am happy with my Medical Guardian as I have two homes and go between them all summer.

6 years ago

Reply from Medical Guardian

Joan, thank you for reaching out. Your Mobile Guardian is actually usable both in your home and while on the go. The mobile base station included with your unit contains a GPS and can be taken with you while on the go so you are covered in all 50 states. A member of our Customer Care team will be reaching out to clarify the capabilities of your machine to make sure you are getting the most out of your Mobile Guardian. Have a great day!

Mar. 30th, 2018

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Juanita And Paul Salem, OR

Yes its nice, my daughter chose it. We are two 96 years old and one of us goes out shopping for the other one. Well it works, it was answered quickly we feel comfortable with it.

6 years ago

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Angeline Usher

Because that's the only one I knew about. You know you're asking me all these silly questions okay we bought the device in because I needed something that would call me in case my mother hit the floor, I'm appreciating and she has never tried to call me yet so let's keep it at that please.

6 years ago

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Alfred Ellis Norristown, PA

I don't really have an emergency I checked it out a month ago and thought will be cool and just to make sure it's working that's about it, when I called in they get back to me which is fine.

6 years ago

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Ursula Caldwell Roseville, CA

Because I was living alone, my husband died and I wanted to make sure that if I fall and couldn't get out then I'll have someone to come immediately. Fortunately I haven't need it.

6 years ago

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Robert Schweikert McKinney, TX

It was an advertisement that we followed up on. We have to use it once so far, if there was an emergency and they understood they dealt with the situation very calmly and helped us out, its very convenient.

6 years ago

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Charlotte Mercer Sanborn, IA

I'm happy with my medical alert that I have because I'm home alone and really don't have neighbors so my kids want me to be safe so that's why I got it. I haven't had to use it yet, I had it for a year or so. I did use it once by mistake. I know they will come and help me when I push the button and I'm very happy with that.

6 years ago

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Janice Carnes

I have been fortunate in that, since I got it, I haven't had to use it. I've had some false alarms while washing dishes but they always come on and ask me if I'm alright. I feel very confident in that they're there for me.

6 years ago

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Eugene Daoust Milwaukee, WI

The fact that I could use it outside the house, whenever I went. I have never used it as an emergency thing I had the opportunity to do it but there was somebody there with a cell phone. Well I never had an opportunity yet to use it for an emergency so I can't answer that question.

6 years ago

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Pat & Stella Bogart, GA

I did a comparison and your equipment and the price was right. Say that again. We have not had to use it you know I got it for my mother in law who lives with us so when we leave she needs security.

6 years ago

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James Williams Cheboygan, MI

My daughter decided. I haven't had to use it yet, it went off one time I shut it off one time by mistake and they got out here pretty quick so it works good, I haven't had any problems with it and it works good.

6 years ago

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Danny Carpenter Farmington, NM

Price and availability. Number of times emergency calls my parents are older so I had emergency calls went in and somebody could respond to their needs. They've always been really responsive. It would be nice if they have a speaker that they could be there for the device if they're away from the phone.

6 years ago

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Laverne A Minneapolis, MN

I like that I could use it anywhere and take it with me. I had used it once when I fell in the bathroom, they do answer quickly, they call my relatives and also call for help for me if I need it.

6 years ago

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Ruth B Skaggs Daphne, AL

Actually my son did research and decided for me. Well I always wear it when I leave the house or when I'm in the shower, they answered immediately and it works fine. It hasn't failed me.

6 years ago

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Beryl Northbrook Lacey, WA

That's the only one we contacted. We have never had to use it, my wife wears it during the day as bracelet, we have never had to use it. It is good, it is available and is the one that contacted us.

6 years ago

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Anonymous Miami, FL

After looking at a number of different systems, I decided to go with them. Thank God, so far I haven't had to use it. I always have it on me. They have been very good and I haven't had a problem with anything so far.

6 years ago

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Nancy Britton Smyrna, GA

I did some research and this one seemed to be the right one for me, so I got it. We have had no problems with it. We used it when we had an emergency and the first responders appeared very quickly.

6 years ago

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Susan M. Suliivan Carmichael, CA

My son and daughter got it for me. I use it all the time: in the shower, in the studio, etc. I have only used it once and they were really good about it. It makes me feel safe to have it.

6 years ago

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Betty Havnoonian Chicago, IL

It works well. My mother had to press the button on her necklace a couple of times already. They have always responded very, very quickly and were as responsive as we needed them to be.

6 years ago

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Sue Stigler, OK

I got it for my mother-in-law after reading about it online. It's easy to get a hold of them if there's any problems or if something happens. We've never had a reason to use it though.

6 years ago

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Joan Barron Buffalo, NY

I looked at several companies on the internet and got it for my mom. I don't live with her, but I know she wears it all the time. It is reassuring to know that she can get help if she needs it. I don't have that much experience with it though.

6 years ago

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Margaret M Mcmullen Middletown, DE

I looked at a lot of services and this one seemed to suit my needs best. With it I have the ability to go all over the house. I have never had to actually use it but it has gone off a couple of times on it's own and I've tested it too. Sometimes when that happens it takes them some time to respond.

6 years ago

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Marcia Leestma Dyer, IN

My daughter was the one that went and picked this one, I really had no say in this. I have it on me all day, except for when it's charging. I wish I didn't have to put it to charge as often. They even call my daughter when the battery on the thing gets low...

6 years ago

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Roberta Ault Mesa, AZ

The main reason we got them was that we didn't need to plug it to a telephone jack. I try to put it on everyday and, occasionally, I remember to call them and test the button. They're always very helpful.

6 years ago

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Floyd Strawsburg Fountain Valley, CA

My children decided to get this for me and it was a very good decision. I haven't had to use it, it's mostly there as a backup in case I need it. It's comforting to know that I can reach someone if I need help.

6 years ago

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Rose Anne Maguire Washingtonville, NY

They have excellent customer service. They always seem very interested in making sure you understand how to use the device and also that you have the proper contacts for it. The device itself is very easy to use.

6 years ago

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Donald Madison Franklin, LA

I've never had to use it, I just check it every month to make sure it works. When I check it they pick up the call really well, it doesn't take long for me to get a response. It's good in case I ever need it.

6 years ago

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Wayne Brugman Sun City West, AZ

My siblings purchased this for my dad. He has never really had to use it, the one time he had a medical emergency he actually forgot he had it on. Still, it's more of a comfort for us to know that he has it.

6 years ago

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Dorothy Talsma Clermont, FL

I picked them based on the ads that they had. I only use it to test it once in a while. I like that I can take it with me to different locations but it is kind of expensive. Still, it's nice to have it as a back up if I ever need it.

6 years ago

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Earl S Shuman New York, NY

It meets my needs. I keep the device around my neck all the time and I feel comfortable with it. Everything is in in working order and it fulfills my medical needs. I'm satisfied with them.

6 years ago

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Eltanuh Moore Baltimore, MD

I was interested in getting something like it after I had a bad fall and couldn't reach anyone. I saw them advertised on some magazine last year so I decided to give them a call and get it. I haven't had to use it but customer service has called me to check in on me and see if I needed anything.

6 years ago

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Frances Maher Kokomo, IN

One of my sons got this for me. I had to use it once when I fell. I was holding my pitbull's collar and at one point I lost my balance and fell on the floor. I broke my pelvic bone and couldn't get up, so I called them. Things went fine.

6 years ago

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Linda Hardin Meridian, MS

I wear it all day and night long. Every time I've needed it, they have been there for me. As soon as I mash the button they call my nurse, my sister, or somebody that can help. Within minutes, someone is there to help me.

6 years ago

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Michele Rhoden Hyattsville, MD

I switched to them because the other service that I had didn't take care of my needs at all. When I needed Medical Guardian, they came out right away and got me an ambulance very quickly.

6 years ago

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Rita D Waibel Edina, MO

I tried this and other services before picking Medical Guardian. I just thought they were the best. It's a very convenient thing, I use it every day. They have also given me good advice. I couldn't do without it.

6 years ago

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Anonymous

I got the device for my mother based on their price, the quality of the product, and their availability. It does what it's supposed to do and the price is fine. I'm happy with it.

6 years ago

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Phyl Albany, OR

My husband was reluctant to wear the device. Due to dementia, he got flustered & pressed the button accidentally - in front of his friends. He was not in any kind of emergency. He was embarrassed, dismayed, and flustered further with the alarm sound. As the first responder I got a call, and was able to acknowledge and resolve( cancel) the alert as "false alarm" . He is still "at risk". I am still wanting him to give it another try, as he does fall frequently. He does not want to make a "big fuss" & "bother" folks with his falling. He just doesn't understand it would give him more freedom, & also free me up to go other places & not require my total observation .

6 years ago

Reply from Medical Guardian

Hello, we are thankful for your feedback. We are happy to hear that your husband's unit is functioning normally. If there are any questions you have regarding his unit please feel free to reach out to us. Have a great day!

Mar. 28th, 2018