Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Linda Goodall

I've had to use it 2 or 3 times when I couldn't get up and needed help. Last time I called I had forgotten to change my address but they went through and tracked me down anyways. I only wish the bracelet was an expansion bracelet so putting it on or off was easier.

6 years ago

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Anonymous

Medical Guardian is very dependable. They were always available and they were good at answering my questions. I do like them because they're always ready to help you, they are very trustworthy

6 years ago

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Rochelle North

I checked a few of them and I liked their price and the program they were offering. Fortunately I never used it. I do call once a month to make sure everything is working. I feel comfortable using it, but thank goodness I have never used it.

6 years ago

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Sadie Jacobs

I picked it because of the price. I can leave my home and take the little device with me so that I'm safe no matter where I'm at. They are always there for me, ready to answer my questions and help me if I need them.

6 years ago

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Mimi and Floyd Stout

I got it since I work on farm and do some dangerous things. So if I fall, I know that I can push this button and help will arrive. I like that I can wear it as a bracelet or as a necklace. That I can be inside my home or go outside. They have a GPS so they can find you even if you're outside. I haven't used it, I been fortunate enough to not use.

6 years ago

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Anonymous

I did comparisons online with other companies and picked Medical Guardian. I wear it every day, it's just comfortable. I think it's very reliable and compact, even though there is a bit of a delay when you push the button. Still, I feel comfortable and secure with it.

6 years ago

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Anonymous

My family decided Medical Guardian would be best for me since I live alone. They worry about me. I fortunately have never used it. I haven't had any problems with it and every time I do checkups, they're very helpful to me.

6 years ago

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Frank Sabella

I did extensive research online and thought this is the company for me because they cover everything. I fortunately have never used it. Though it is very trustworthy. I recommend this to anybody in need.

6 years ago

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Priscilla Snow Snow

We looked at the cost and the service that a couple of them offered and chose Medical Guardian for my aunt. They got the instructions to do the set up but it took some working with customer support to figure it out. She wears the wrist one because she's afraid she'll strangle herself with the other one. She does wear it, so that's good.

6 years ago

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Alice Vosburg

I read up on the reviews and talk to people who currently have Medical Guardian and I felt that Medical Guardian was the best option. I've never used it yet, but I do tests on them to make sure everything works.

6 years ago

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Ramona Williams

My physician suggested I get it. I've only used the button for testing and it works right away. They respond and are very nice to me, all I got to tell them is that I'm testing it and that's it.

6 years ago

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Waylan Mangum

I feel comfortable when my husband is in the house by himself because if he has en emergency, he only needs to press the button. It's easy to use and we never had any issues with it.

6 years ago

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William Files

I got it for my dad. I bought it after he had left the hospital because he lives alone. It's easy to use for him and we feel good because we know if someday he has an emergency, he'll only have to push the button.

6 years ago

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Clara Carter

I haven't had to use it. I like the service because I once press the button to test it out and they answered quickly. So far it has been great. I'm happy with the cost and service.

6 years ago

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Frances Norton

I never have to used it. I once pressed the button by accident and they answered quickly. I did comparison and thought it might be my best bet. It's easy to use. I feel secure having it.

6 years ago

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Dorothy Tidball

My sister chose this for me. I never had to use it for an emergency. One day I pressed the button to test it and they were quick to respond. Overall I feel very secure that the service works really good.

6 years ago

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Louise Odea

I really haven't had any real experience with my Medical Guardian except for setting my alarm off. I accidentally pushed the button and they answered it immediately and everything worked out fine.

6 years ago

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Linda Sheehan

I feel lucky I haven't had to use it yet but if I do I know they'll be there for me and I'll be ok. I tried others and I like Medical Guardian because it's easy to use. It's good for me.

6 years ago

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Candace Vincent

It was recommended to me by professionals; a nurse and a doctor. I feel very confident because it keeps running. I have not had to use it. It keeps having that flashing light in them as long as it's still working.

6 years ago

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Loretta Robertson

I saw it and I posted that I was interested in Medical Guardian and they called me. They did everything that they said that they will do, I was very pleased with that. I have not had to use it.

6 years ago

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Julane H Knobil Kennett Square, PA

I haven't had to use it because I have never been in an emergency. I've always gotten a prompt response whenever I push the button and they've always known exactly what to do. I wearing every day wherever I go.

6 years ago

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Judy And Rodney Gray Felicity, OH

We got it since it seemed to fulfill our needs. I've only had to use it once and they did a good job then. They got a hold of my son and brought him down here. At one point one of the bits went out and they replaced it for us. I don't like the bit that much but it gets the job done and that's the most important part.

6 years ago

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Anonymous Lexington, NC

I checked them out along with other services and decided to get it. They have excellent service and are always quick to call. When I had an emergency they responded right away. The only thing is that I don't really get good cellphone signal in this area so my machine only has one bar on it.

6 years ago

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Ronald And Louise Barbero

I decided to get Medical Guardian for my dad because I was checking the reviews and was so good just like the cost. My mom used it for my dad because he fell, the ambulance came to my house to help my dad, and Medical Guardian called us, to my sister and me and they informed about my dad's accident.

6 years ago

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Gloria Benner Ashland, OH

I found them through an advertising and got it for my grandmother. She had to use it when she fell in the living room and broke her nose. They were right on time to help her, they always are. It was very useful and handy.

6 years ago

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Nathaniel McParland Palm City, FL

I wear it around my neck from the time I get up to the time I go to bed. I've had to use it twice and on both occasions they were terrific. They quality and efficiency of their response was great.

6 years ago

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Mary Berhorst Linn, MO

I just kind of picked them. I had to use it when I fell in my house yard while getting into my van. They answered the call and send some help. They usually do that, it's good.

6 years ago

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Corine Thomas Lapeer, MI

We've only ever used it to test it and make sure it's still working. I was a little surprised at how long it took for someone to actually answer the call though. Still, it has worked every time.

6 years ago

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Mina Bloom

I just researched and it was recommended by someone else and I thought that is a good idea for my mom, because she lives alone. My mom has the option to wears between the necklace and the bracelet. Sometimes my mom called and they always answered and she is happy with the service. The only thing is the price is a pain in the neck.

6 years ago

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Marilyn Propst Cape Girardeau, MO

Medical Guardian definitely works. I got it for my mother, because she lives alone. A couple weeks ago she fell, she pressed the button and they contacted to her and then they contacted to me, which was the important thing.

6 years ago

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Rosemarie Gonzalez Norcross, GA

Medical Guardian came and talked to me I thought it was good. I really enjoy having it, it doesn't bother me or anything, it's something that is comfortable to wear, if I have any emergency I just have to call them. I've been very helpful, so far, I don't have any problem with it, so it's good for me.

6 years ago

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Pauline Holste Milford, OH

It's like having somebody else with you, when you live by yourself and it's dependable. If something happens to me, I'm going to call them and they'll be right there for me. It's nice to have it because they give me support.

6 years ago

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Anonymously Panhandle, TX

My daughter looked over all of them, she decided that this was the one that would be the best for us. I've had in a year and half. I used it a couple of weeks ago for the first time.

6 years ago

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Lola Thompson Lebanon, IN

I was looking online and I picked it for the price. I got it for my mom because she is 93 years old, she fell and she forgot that she even had it on and my sister came, found my mom on the floor, I don't know if she's going to be able to to remember to press the button, that's our problem there

6 years ago

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H Stephenson Dayton, OH

We bought it because of the price and the battery life. I wear it all the time, I haven't had to use It, I just tested it once in a while. I'm not comfortable because the four times that I tested it the response time is slow.

6 years ago

Reply from Medical Guardian

Thank you for the review. We do recommend regular monthly testing, as this may help with your overall response time when you test your unit. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds in normal circumstances. If that is not the case, we would like to look more closely at your situation. If you could provide us with your full name, address and phone number, we will reach out to look into your concerns. Any information provided will not be posted publicly. Thanks again for reaching out and we hope you have a lovely day!

May. 14th, 2018

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Anonymous San Diego, CA

Customer service does a really good job; I had to call them for testing and they were really courteous and professional. Medical Guardian gives me peace of mind knowing that my husband has it with him. We're really happy with it.

6 years ago

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Dixie Wallace Gatesville, TX

I chose it by myself after I read a couple of articles about it. My husband passed away and I live alone and sometimes I had fallen and I don't have anybody around who can help me. I just feel safer with Medical Guardian around me. Every time I call or anything I get a quick and good response from customer service.

6 years ago

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Anonymous

My husband actually did some research and went with Medical Guardian. He bought it for his mother. We really haven't needed any assistance; it hasn't caused any problems. We've been pleased with the service.

6 years ago

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Sakae Yu Pearl City, HI

I chose it because I liked the payment options. I got it for my mother; We have no problems with the device in any way. Deal with the company has been wonderful and we're really happy with the service and the cost.

6 years ago

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Roland Cohen Greenfield, IN

We bought Medical Guardian because the design of the devices is really good. I haven't used it yet but when I tested it the answering time was slow; They had been answering me after several minutes. I hope you can fix that.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We would definitely like to look into your concerns with regards to response time for your device. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name fo the device user, as well as their address and phone number, we can reach out to troubleshoot your device. Thanks again for reaching out and we hope you have a lovely day!

May. 14th, 2018

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Lacreta Scott Escanaba, MI

I got it because I fall so much. A time ago I had to use it, I fell and I pressed the button and they called me and sent me an ambulance. I don't like that fact that my device only work inside my house but for the rest they've been really good with me. I'm good with my service and Medical Guardian in general.

6 years ago

Reply from Medical Guardian

Lacreta, we're happy that you are pleased with your Medical Guardian device overall. So you are aware, we do offer products that may better suit your needs if you are looking for something that would protect you both at home and on the go. If you are interested in hearing more, simply reply to this email with your primary phone number and address and we will reach back out. Any information provided in your response will not be posted publicly. Thank you for the review and have a great day!

May. 14th, 2018

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Mary O Connor Pompano Beach, FL

My son bought it for me. I only used it once for a real emergency and they answered right away and they attended me as soon as possible. I don't like the device, is too big for me. I already set it off accidentally a couple of times, but, I can use it as a reference that my device is still working perfectly.

6 years ago

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Christine Delia

In one regard, I believe MG could be more proactive. Low battery message means the button unit must be replaced and activated. MG should automatically send out the new unit and phone the client to have it activated. Customer service is good, but sometimes there are long wait times to speak with someone.

6 years ago

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Jon Smyth

When I really needed help the EMT's took a little over an hour to get to me. [It was at night in February and my house is hard to find.] The gracious Medical Gardian gentleman stayed on the line with me the entire time !

6 years ago

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Richard Brady San Antonio, TX

We got Medical Guardian because one of our friends recommended to us. When we set it up was really easy, customer service was excellent and polite towards us. Every time that I try it once per month it works perfectly.

6 years ago

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Anonymous Colorado Springs, CO

I went with them because they had the best price for this type of service. They have met my needs so far. I had to use it once when I was feeling ill and they were responsive.

6 years ago

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D.S. York, PA

I picked it because of the price. It does what it needs to do whenever I test it. Their billing department is just terrible though. Originally I started with the monthly payment set up but I was getting billed every 3 months. Then I saw one bill come in but I never received the next one. I ended up having to pay for a late fee in that month. Then they called me to ask if I had set up and automatic payment sort of thing with a certain credit card number. I don't even know how they got that card number to begin with, they shouldn't have had it. I told them that I was supposed to get bills in the mail and they said they would send those to me. I actually just received that yesterday. It's ridiculous, why can't they make a bill come my way every month?

6 years ago

Reply from Medical Guardian

Thank you for the review. We are sorry that your experience with billing for your unit has been so frustrating. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

May. 4th, 2018

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Judith Braun Seminole, TX

We bought it for my mom over a year ago. We hose it because it doesn't have contracts and we didn't have to sign up for a long period of time with the service, is a really flexible service. She hasn't had to use it yet but she accidentally pushes it a lot, So, We're really secure that the services work really good and fast.

6 years ago

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Lynette West Palatine, IL

My children bought it for me. I take it with me every time when I go away from home. I haven't had to use it but I know that it is really convenient and the service is excellent.

6 years ago

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Agustin De Leon San Antonio, TX

My dad and his wife are alone at home all the time, we got it for them. He hasn't used it since we bought it. I just did the test and set up, they did answer on time and so far we had no issue.

6 years ago