Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star

Anonymous Pearland, TX

The string on the necklace was too short. Customer service is great. They are courteous and patient. The fall detection detects and strange movement and immediately notifies customer service.

7 years ago

check_circle

Verified Customer

star star star star star

Cease Costa (CC)

So far they have been great! Peovided everything they said they would and have been vm great with the check ins! All this has given mmtself and family members the calming reassurance that we were hoping it would provide

7 years ago

check_circle

Verified Customer

star star star star star

Carolyn Fort Lauderdale, FL

When I called to check the equipment, they answered right away and were pleasant. I went camping out in Northern Wisconsin for a week and checked the device out there and it worked out there in the woods.

7 years ago

check_circle

Verified Customer

star star star star star_border

Barbara Hart, MI

The reason I got this was so that I can leave buildings alone at night, but sometimes I forget to take the disk you have to carry around with you. The arm device isn't very beautiful, I think they could do something with it to make it look a little bit nicer.

7 years ago

check_circle

Verified Customer

star star star star star

Willa Springfield, MO

As far as I know it works okay, one time I had some connection problems and they called me to make sure everything was okay. I wish it were useful when I left the house, it should be, but they said "no".

7 years ago

check_circle

Verified Customer

star star star star star

Bonnie Bedford, IN

Sometimes my pets will pull out the plug and someone will immediately call me to make sure I'm alright. I've called in several times with questions and they're always eager to answer them and make sure I'm satisfied.

7 years ago

check_circle

Verified Customer

star star star star star

Rosemaire Pratt, KS

Medical guardian drew me in with their good prices. I know I could call anytime and I'll get help and that even if I wanted to check to make sure the machien works I can do that.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Excelsior Springs, MO

Cheaper option than other medical alert companies. Customer support is great. Whenever I have a question, it is immediately answered. I feel like I am constantly connected with them.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Bloomington, NE

I am very happy with Medical Guardian. They automatically take out payments from your credit card, so I don't have to worry about it. Customer service responds quickly to calls.

7 years ago

check_circle

Verified Customer

star star star star star

Margaret

I know exactly how it works and I know exactly what it would do. Medical Guardian is a source for which we can be assured of assistance. And, I think it's very inexpensive.

7 years ago

check_circle

Verified Customer

star star star star star

Joanne

I had some issues with a bracelet going off all the time, but they got a new one to me. It's worth the knowledge of knowing somebody's on the other side if I fall or something.

7 years ago

check_circle

Verified Customer

star star star star star

Betty

They responded right away when I accidentally touched it. I've used it twice, once when I fell in my driveway. I think it's a little expensive, but it's something I need to have.

7 years ago

check_circle

Verified Customer

star star star star star

Kay

I went to Texas and I wasn't sure if it would work so I tried it and they were right here and even contacted my son in Indiana. There was one time it didn't work when I tested it though.

7 years ago

check_circle

Verified Customer

star star star star star

Rosemarie

The salesman I spoke with provided all the information that I needed. It was funny though, once we started testing it they kept calling here asking if there was a problem and we'd have to explain we were just testing it.

7 years ago

check_circle

Verified Customer

star star star star star

Cindy J

The times I have had to call in they were very helpful. They said that it would cover a lot of land if I was to go outside and walk the dog or something. I wear the wristband, which is very convenient for me.

7 years ago

check_circle

Verified Customer

star star star star star

Rebecca Rochester, MN

Every time I have had to use it, they are very kind and treat me with dignity. The device is big and heavier than the others, I don't like that part but other than that it's good.

7 years ago

check_circle

Verified Customer

star star star star star

Gale

I was in the backyard when I fell, and if it weren't for Medical Guardian, I don't know how long it would've been until I received help. Medical Guardian answered my call very quickly, and I was able to receive attention.

7 years ago

check_circle

Verified Customer

star star star star star

Christine Cleveland, OH

The service that Medical Guardian provides is very good. I am able to take it with me wherever I go. When I called for help, Medical Guardian sent the ambulance over right away.

7 years ago

check_circle

Verified Customer

star star star star star

Phyllis M Kinston, NC

I had the device around my neck at church and the alarm accidentally went off and the ambulance was sent to me. It works, but it was embarrassing that it went off by accident.

7 years ago

check_circle

Verified Customer

star star star star star

Joycelene Tulsa, OK

The response from Medical Guardian was great and very alert. Every time I call them, they always respond back to me very quickly. The device is very effective on getting someone to respond.

7 years ago

check_circle

Verified Customer

star star star star star_border

Joyce Toledo, OH

When we were testing it, they were patient with my Mom. But, she thinks the necklace is too long and heavy. She doesn't like the material of the bracelet as well. However, the box that sits on the table is very good. It's loud enough for her to hear even with her hearing deficit.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Canal Winchester, OH

If you call them they will give you a good answer and try to help you. You feel welcome when you call. It's very easy to use and wear, it doesn't bother you. I wear it on my clothes every day.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Goshen, NY

I wear it every day, shower and everything. I never take it off. I had to use it a couple of weeks ago because I fell by the pool area and I couldn't get up. They came and rescued me promptly, I'm very satisfied.

7 years ago

check_circle

Verified Customer

star star star star star

Katherine

It's easy enough to use and not that expensive. At one point I was in bed and in the middle of the night it beeped three times and I didn't know why and so they did a check on it and said it was okay.

7 years ago

check_circle

Verified Customer

star star star star star_border

Concetta

The pendant necklace only works inside, it has to be within a certain number of feet away from the electronic device. If my Mother goes out, she has to take the device with her. She had a different one before this one and it was all in one and I found that to be a little more convenient and effective.

7 years ago

Reply from Medical Guardian

Concetta, thank you for the review and feedback. If your mother is interested in trying out one of our other devices, we have additional products, including two all-in-one devices, that may better meet her needs. Feel free to reply directly to this message with your mother's full name, address and phone number if she would like a call from Customer Care team to further discuss your options. Any information shared in your response will not be posted publically. Thanks again for reaching out!

Oct. 2nd, 2018

check_circle

Verified Customer

star star star star star

Shirley The Plains, OH

A friend's recommendation led us to Medical Guardian. When I've inquired about a questions, the person we talked to was very helpful. The device is a great value for what you pay to have it.

7 years ago

check_circle

Verified Customer

star star star star star

Lorraine

Medical Guardian has a great reputation and price, which is what made me want to go with them. Their customer service is very good at communicating when there are alerts. The equipment is working well.

7 years ago

check_circle

Verified Customer

star star star star star

Sandra

I really like that I can take the device with me in the shower. I wear it all the time, and when I accidentally set it off they were very patient and nice about it. It's definitely worth the money.

7 years ago

check_circle

Verified Customer

star star star star star

Patricia Lewiston, ID

The young woman that I spoke to was very knowledgeable, very personal, and understood everything that I needed. The customer service is great. When we tested it, it tested great and everything worked.

7 years ago

check_circle

Verified Customer

star star star star star

Robert Grand Blanc, MI

I had to use it once when my dad fell about a month ago. Long story short, the ambulance did show up in a timely manner and helped him get to his feet and make sure he was okay. It did exactly what it was advertised to do.

7 years ago

check_circle

Verified Customer

star star star star star

Evangeline Gulf Shores, AL

I had another one that was a very cheaply made plastic using, but this is much nicer. When I have to try out the unit or get it set up, they are very efficient and give me all the information.

7 years ago

check_circle

Verified Customer

star star star star star

William And Angela

Thankfully we haven't had to use it yet but the tests went very well. The customer service was very very helpful and cooperative. It was very easy to set up and very easy to use.

7 years ago

check_circle

Verified Customer

star star star star star

Jane J. Davis

Never loses connections, as my previous alert did constantly. But I have problems with the cord for the pendant. It is too long and when I readjust it, it slips back to too long.

7 years ago

Reply from Medical Guardian

Jane, thank you for the review. We're happy you like your device overall. With regards to the cord for your pendant, you do have the option of changing it out to something that better suits your needs. Please reach back out, you can reply directly to this message, if you have any other questions or concerns. Have a great day!

Jul. 25th, 2018

check_circle

Verified Customer

star star star star star

Corilee Southern

We have not had to use it yet, but one of grandchildren pushed the alert button by mistake and within about a minute we had someone on the line asking if we needed help. When we explained the problem,they were very gracious.

7 years ago

check_circle

Verified Customer

star star star star star

Bob

They always want to make sure that everything is working fine. We are comfortable getting in touch with them and with the devices. They seem to have been on top of everything from the moment we activated it all.

7 years ago

check_circle

Verified Customer

star star star star star

Phil

I wear it mostly around my neck, and they are very prompt and courteous when you call in to make a test. It's a bit smaller than others, and it's very easy to use. The fact that it has a GPS on it is quite a benefit.

7 years ago

check_circle

Verified Customer

star star star star star

Gail

I've used it 4 times, each time I didn't need it, apparently I turn it on frequently. They are very polite, on time, and just kind. They answer quickly and are very efficient.

7 years ago

check_circle

Verified Customer

star star star star star_border

Benny

When we initialized it, there was somewhat of a delay. The person did not get on the line right away. I told her that we wanted to see if it worked and she connected us with it and there was probably about a two minute delay which made me wonder about you know if my father really needed assistance if that we're going to the real effective.

7 years ago

Reply from Medical Guardian

Benny, thank you for the review. We appreciate the feedback. With regards to your father's unit, we would like to take a look at it and see if we can troubleshoot due to the slow response times he's been experiencing. Would you help us in locating his account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we can look into his case more thoroughly and reach out. Thanks again and we hope you both have a lovely day!

Jul. 20th, 2018

check_circle

Verified Customer

star star star star star_border

Joyce Anoka, MN

My mother wears this all day. The customer support seems to be there anytime she touches the equipment. They answer her questions right away. I do think there should be a couple more options for different watch bands. The black lanyard piece on the necklace is too long and trying to find something else gets difficult.

7 years ago

check_circle

Verified Customer

star star star star star

Bob Knoxville, TN

This device supports people who fall. We picked Medical Guardian for the price and my father uses it all the time. Plus, the customer service reps answer quickly when alerted by the system.

7 years ago

check_circle

Verified Customer

star star star star star

Jayne Nord

Recently my mom fell, she wasn't hurt and medical guardian left me a message but kept calling until they talked to a live voice. It is a relief to know that if Mom has a fall she can get help immediately!!!

7 years ago

check_circle

Verified Customer

star star star star star

Rose Depew, NY

I have been very fortunate in not having to use this system yet. I think their customer support is very knowledgeable and friendly. Their system is so easy to use and easy to understand.

7 years ago

check_circle

Verified Customer

star star star star star

Walter Newport News, VA

Medical Guardian's medical alert device gives me the independence I enjoy. They care of everything for you, anything you may need. I really like that I can take it with me on walks.

7 years ago

check_circle

Verified Customer

star star star star star

Lue

I got this device for my mom, and she wears it daily around the house, when she goes on doctor visits, etc. The system is up to our satisfaction, and we like that we can locate her when she's away from home.

7 years ago

check_circle

Verified Customer

star star star star star

Nancy

Customer service was very helpful when we called to activate the system. I wear mine around my neck, and take it in the shower with me. They are so great and get back to me in a timely manner when I need help.

7 years ago

check_circle

Verified Customer

star star star star star

Suzanne

I haven't had any problems with this device. Customer support is great because they contact me if there are issues or glitches. It's simple and easy to use. I'm happy I made the decision to go with this company.

7 years ago

check_circle

Verified Customer

star star star star star

Andrew

Fortunately I haven't had to use this device, but one day I made the mistake of pushing the button and they were very responsive. They answer after 3-4 rings. I see nothing wrong with the equipment.

7 years ago

check_circle

Verified Customer

star star star star star

Elaine

Medical Guardian was very kind in explaining how to use their device when I initially got it. I like that I have choices on how to wear my device - either on my neck or my wrist.

7 years ago

check_circle

Verified Customer

star star star star star_border

Rosalie

The only time I've used their customer support was when we set it up. They were great with helping us test our devices. One thing I don't like is that the device I use outside is rather large, and I wish I could adjust it on my neck to fit me and not annoy me while I'm working in the yard.

7 years ago

check_circle

Verified Customer

star star star star star

Vicky Althoff San Diego, CA

Easy job communicating with you when installing it, simple to use, and whenever we call you to assure that the system is working, you're right there. Bill is automatically paid through our account.

7 years ago