Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Andrea Mokan

I am very happy with their customer service. However I gave 4 stars because when I signed up they gave me a number to add to my cell for when the company calls me, and every time I got a call is was a random number not the one they gave me.

5 years ago

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Verified Customer

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Joan Wappingers Falls, NY

Dealing with them to establish my account was smooth. The rep was knowledgeable and helpful in explaining everything about Medical Guardian. Everything arrived as promised in a timely manner.

5 years ago

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Verified Customer

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Lorraine D Charlottesville, VA

The support in setting up the device was excellent. They answered very prompty and spoke in a way that was easy to understand. My mother is 94 years old and has adapted to it very easily.

5 years ago

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Verified Customer

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Ruth Max Meadows, VA

After waking up on the floor after six hours of being unconscious I decided that I should get this. It does the job, it's almost like someone is sitting there waiting to help.

5 years ago

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Verified Customer

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Natalia Hereford, TX

Instead of just the pendant, they have a watch as well. That way you can access whichever is easier if you're having problems. Anytime I call with questions they take care of it and follow through.

5 years ago

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Verified Customer

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Mary Lynchburg, VA

I have a problem falling and my doctor recommended this to me. I accidentally hit the button and they came on quickly and were courteous. It has a GPS in it, so I can take it anywhere.

5 years ago

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Verified Customer

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Teresa Crocker, MO

Someone answers the phone very quickly and I get my concern taken care of. If I'm going a certain distance from my house I have to make sure I've got the unit with me and that can be a bit annoying.

5 years ago

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Verified Customer

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Kevin Fletcher Orange Park, FL

I havnt ativated it yet. Bought this for my mom who feel in Sept and broke her hip. Looks like she will be out until Jan. After I went to the Web Site I was called by 5 or 6 sales reps. I explained to them the situation and was told by acouple of them the year agreement I paied for up front wouldn't begain until it was activated but I could order it and when she comes home then activate it I called up last week to just let them know that I still hadn't actived it yet. They told me that the agreement started when I got the unit. I explained this and they told me they had no record of that. They said they listened to the recording and that I did tell them my mom was in the hospital then would be put in a Life Care rehab center. I guess he was not one of the guys I talked to before about delying the start date. SO they said they could give my 2 free months on the contract. . I know the sales people will telll you anything to get a contract in place. Just Sad they can't make good on this as I paid my part in good faith. Just Sad!

5 years ago

Reply from Medical Guardian

Kevin, thank you for the review. First of all, we wanted to say we wish your mother a speedy recovery and hope that she can go home soon. We will look into these concerns about the sales process and be in touch shortly. Have a great day!

Dec. 19th, 2018

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Verified Customer

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Irene

As far as the set up of the system goes, I thought it was not good. It was not good. It was very very difficult to understand how to set up the system. Once it was set up it was fine but the set up of the system was not. When we did the monthly testing, the people were very nice and we had no issues with that.

5 years ago

Reply from Medical Guardian

Irene, we're sorry that you had difficulty setting up your system, but we're happy that you were able to do so. Thank you for the review!

Dec. 21st, 2018

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Verified Customer

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Louise F Brooklet, GA

I had to check it if it was working properly. It was making a strange noise on the activation box that I keep in my bedroom and that wasn't working. So I called them and it was fixed in a short time.

5 years ago

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Verified Customer

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Anonymous Okeechobee, FL

I paid the fee when I signed up and then I got another bill the next month for added insurance on the device that I didn't remember agreeing to. When I called to question it, they explained what had happened so that was okay.

5 years ago

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Verified Customer

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Neil Rockton, IL

We've only tested it and it's excellent. The customer support answered right away. I went with them because they were not pushy. This person was so much nicer than the first person I talked to from another company.

5 years ago

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Verified Customer

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Warren

Apparently the device is very sensitive. I set the thing down to wash dishes or something they were calling me to see if I was alright. Which of course, I was, but it is very sensitive.

5 years ago

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Verified Customer

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Craig Grass Valley, CA

The paperwork was very prompt in getting to me in case there was some kind of an accident or something where I needed help. They were very good about that. With my limited experience with them, the customer service has been very responsive. The device is about as simple as you can get.

5 years ago

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Verified Customer

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Lucille American Canyon, CA

The customer service explained everything completely right down to the financing. They helped set up the equipment. They didn't answer as fast as I thought they should when they were setting it up, but they did fix it.

5 years ago

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Verified Customer

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Kenneth

I haven't had too much experience with it but one time I did, it was helpful. I think it's just a little too sensitive for someone who's somewhat active. It tends to go off when you don't really want it to.

5 years ago

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Verified Customer

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Christina Brownstown, IL

The device is big and bulky and very sensitive and gives false notifications and there's no way to cancel it when I've thrown it on the bed. Everyone was so nice to deal with in the customer service.

5 years ago

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Verified Customer

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Rosemary Holly Springs, MS

At the very beginning I had to call a lot to find out different things about it and they were very pleasant about it and telling me exactly what I needed to know. They are very helpful.

5 years ago

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Verified Customer

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Charles Tomball, TX

I like it because of the size. It's easy to carry. I talked to the customer service when I purchased it. They were great people to talk to. They explained everything to me and everything they said I was going to get.

5 years ago

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Verified Customer

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Ken & Kathy

They explained everything to where we could understand, and they were just really nice people. You need internet service and we're in an apartment and it's kind of sketchy from time to time via internet.

5 years ago

Reply from Medical Guardian

Ken and Kathy thank you both for the review. We're happy that you are fans of our service. Just so you are both aware, internet service is not a requirement for using our products. Most of our products make use of AT&T cellular service, but you don't even need to have a cell phone plan yourself to use our services as it is included with the cost of your monthly service. Don't hesitate to reply directly to this message if you have any questions about your service with Medical Guardian. Have a great day!

Dec. 17th, 2018

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Verified Customer

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Selicitas

Well it's actually for my mother for she's older. When she hit it you guys respond right away, we know it works. I think its a good system know that is there to respond right away in case you need help.

5 years ago

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Verified Customer

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Ruth

I have already recommended it. My husband died and I saw it on TV. They're always there and call me when I even accidentally push the button and they call say from okay and they answer all my questions. In the middle they do call back but I don't like that I can't talk to them through the device on my wrist or my neck.

5 years ago

Reply from Medical Guardian

Ruth, thank you for the review. We're happy that you are satisfied with our service overall. Medical Guardian offers a variety of options to meet the needs of our customers, including device options where you can speak directly into the wearable button around our neck or on your wrist. If you are interested in hearing more about our additional device options, please reply directly to this message with your full name address and phone number. Any information shared in your response will not be posted publically. We can have a member of our Customer Care team reach out to discuss your options further with you. Have a great day!

Dec. 17th, 2018

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Verified Customer

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Jimmie

They're very prompt and they're courteous and they sincere and sympathetic. It works and we have to monitor where it you can travel with it and I appreciate the fact that wherever he goes he is covered.

5 years ago

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Verified Customer

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Rebekah Kirksville, MO

The time when I accidentally hit the button they were right on the ball to find out what was going on. I had some issues with the battery charging up and they called me back immediately to find out what the reason was. The button on the device is a little touchy.

5 years ago

Reply from Medical Guardian

Rebekah, thank you for the review. We hope that we were able to help you resolve your battery issues. Don't hesitate to reach back out if you have any other questions or concerns. You can reply directly to this message. Have a great day!

Dec. 14th, 2018

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Verified Customer

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Rosaria

Whenever we called, we just got a quick response and questions were answered. It's easy to use and each month we test it, we get a quick repsonse and we know that somebody's looking out after my mother.

5 years ago

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Verified Customer

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Bill Buckingham, PA

Customer service was very informative and did a nice job at selling me the device without pressure. They followed up with us because my husband doesn't remember to wear the device.

5 years ago

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Verified Customer

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William Media, PA

I wish the wristband worked outside the home without having to bring the deeper sized device with them. They also put my dad on hold without telling him she was going to call his family/EMT which worried him. The service is totally worth the money.

5 years ago

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Verified Customer

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Jane Warren, OH

Medical Guardian has a good response time. The only thing that upsets me a little bit is you can't get to the person in the device to be quiet after you push the button she just keeps talking.

5 years ago

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Verified Customer

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William Kansas City, KS

They have been very forthcoming every time I have called and they have helped me a lot. The device around your neck is simple and easy to use. There able to connect with you even though you aren't at your place of residence.

5 years ago

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Verified Customer

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Helen Leeton, MO

Medical Guardian's representatives were very patient and kind. They were helpful in setting it up and testing it out. I appreciate how it is not limited to a contract because that was a concern that I had.

5 years ago

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Verified Customer

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Agnes Syracuse, NY

Customer service was very helpful and friendly. I really like this system over others. The device seems easy to use, and I haven't heard any complaints on it not being comfortable.

5 years ago

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Verified Customer

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Claudia Wayne, PA

I wear the watch because I am on oxygen and the tubes sometimes get tangled with the necklace. Today my device went off by accident. They were very nice and understanding. The device is easy to ear and use.

5 years ago

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Verified Customer

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Shirley A Palm Harbor, FL

I liked what I read about it when I was looking at the ad, I like the what it does for me, and the price was right. It's very convenient. My experiences with them have been great.

5 years ago

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Verified Customer

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Nelia Seguin, TX

I have no concerns and it is comfortable. It's a little heavy but I don't notice it was I put it on and I just wear it when I'm alone, I don't wear it every day. They have really good customer support. I'm happy with it.

5 years ago

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Verified Customer

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Virginia Newport, NC

Very nice people always answered the phone call. They were very polite and we couldn't ask for better folks. The device is small, light weight and easy to carry. It's simple software.

5 years ago

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Verified Customer

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Carol

I just called the other day to check it. They said you should check it once a month to make sure it's working. I just called to check it and I got right through. They were very supportive and very good.

5 years ago

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Verified Customer

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Marilyn Walker

I fell the other day and pressed the button for help. They called my neighbor. She came over and both of us waited for help that was never called. I pressed the button again and asked them when someone would arrive. The said they sent my neighbor. If all I have to call is my neighbor I would have to paiy for your services. If I was having a heart attach I would have been dead by the time you decided to call someone who could help me. I was very disappointed in your service.

5 years ago

Reply from Medical Guardian

Marilyn, thank you for reaching out. We, first of all, wanted to say that we hope you are doing well after your recent fall. We understand your frustration with how things went in that situation and apologize for the confusion. We should be able to fix things on your account to ensure emergency services are contacted if another emergency were to occur. Would you be willing to help us locate your account so we can fix this for you? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for the review!

Dec. 12th, 2018

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Verified Customer

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Jean Culpeper, VA

The company was very prompt anytime we had a question or needed them. When we call to double check to make sure that things were working okay, the company representative was very efficient and very helpful.

5 years ago

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Verified Customer

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Allan Havre de Grace, MD

They answered all my questions when we went through the trial period and setting everything up. When we were done, I had no questions, everything was taken care of. Everything they've done up to this point has been perfect.

5 years ago

Reply from Medical Guardian

Allan, thanks for the review. We're happy to have made the set-up process easy for you!

Dec. 6th, 2018

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Verified Customer

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Maria C Shelton, NE

I was thinking that we would try and test it out and we pushed the button and nothing happened. Nobody called or did anything so I was not very happy with that. The first time when we ordered it we tested it and it worked great, but then the second time nothing happened. We were sent the customer service agreement and we signed it and mailed it back and then another was sent to my mother. We were confused why they would send it to two different addresses so we called and they said to not worry about it.

5 years ago

Reply from Medical Guardian

Maria, thank you for the feedback. If you are still having issues with your button not working, we would like to troubleshoot your device. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to troubleshoot. Thanks again for reaching out!

Dec. 6th, 2018

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James Atwater, CA

Either I misunderstood some information or something because I thought when I first signed up, we asked for the wristband but we weren't sure and I understood we were going to get both the wristband and the pendant and I don't know if I need to order another pendant. The classic band is not as comfortable as it could be.

5 years ago

Reply from Medical Guardian

James, thank you for reaching out. We're sorry about the confusion surrounding the buttons that came with your unit. We should be able to help you get this sorted out. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Dec. 6th, 2018

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Anonymous Westland, MI

The customer service provided answers for my questions. We had some trouble getting a line going and they were very helpful and waiting and making suggestions. The device isn't obtrusive.

5 years ago

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Verified Customer

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Joan Phoenix, OR

They're really polite and nice. Sometimes there's some false calls because it thinks she fell and they don't have any type of attitude that you can hear in their voice. They're just really polite and very professional.

5 years ago

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Verified Customer

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Peggy Ridgeland, MS

I had to use it when I had fallen in my apartment and the fire department was called to help me get up off the floor and they were here very quick. They are very easy to use and understandable by anyone

5 years ago

Reply from Medical Guardian

Peggy, we're happy to have been able to help you out in your time of need. We hope that you are doing well!

Dec. 6th, 2018

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Verified Customer

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Palmer Plantersville, TX

They've done everything that I would expect. Taken good care of me on the phone. It's quite handy. I can move around and I still travel so it goes where I go. Everytime I've tested it they answered like they should.

5 years ago

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Verified Customer

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Kay Franklin, WI

Best equipment that is easy to use. The monitor charger is just the right size and can be placed where ever it is convenient. The neck button and watch are light-weight and comfortable.

5 years ago

Reply from Medical Guardian

Kay, thanks for the review. We agree that our equipment is the best. Have a great day!

Dec. 6th, 2018

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Verified Customer

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Mercedes Castano Boynton Beach, FL

Immediate response; very professional, courteous, caring. There has been no real alerts yet but when the device has been accidentally activated, they have responded right away.

5 years ago

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Verified Customer

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Celia Martin, GA

So far so good. No emergencies yet. The sales rep was very helpful, patient and cooperative. Delivery was prompt and the phone assisted set-up went smoothly. That's all I'm able to comment on at this stage.

5 years ago

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Verified Customer

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Anonymous Bethany, OK

The only time I've talked to customer service is when I was setting it up and they were very helpful. The device is very easy. It has a wide area of coverage and I'm very pleased with it.

5 years ago

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Verified Customer

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Beverly Durham, NC

When I pressed the alarm button on the device, customer service came on immediately and responded. The service offered by Medical Guardian seems to have the most benefits for the price.

5 years ago