Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous

We call in to make sure it's activated, it works each month and they're there every time we do it. They do everything they promise, and they even send you a text if the battery gets low if you forgot to charge it.

7 years ago

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Shirley Jackson

There's not delay, and there were no problems with the service when I called. It seems to work perfectly, everything they have promised has been true to me, and the monthly rate is quite reasonable.

7 years ago

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Anne Heeter

It works just as advertised. They are responsive and helpful. This device is easy enough to understand, it's not complicated at all. I think that most anybody could work it. I haven't had any negative issues with it.

7 years ago

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Thomas Beahn

I've called in a couple of times and they were friendly, courteous, and answered my questions. The device can go with you anywhere, whether it's in your car on trips or for a walk because they track your location.

7 years ago

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Michael Willars

We had a couple of issues and confusion over how to use it, and they were great about answering everything. They may be the only ones offering a cellular connection so it can be used from home as well.

7 years ago

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Tamara Ellis Sunbury, PA

They are really helpful, even when I test my button each month. The cord is comfortable and plastic, so I can wear it. I have allergies to a lot of metals, so it's nice that I can wear this.

7 years ago

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M.F. Conroe, TX

I'd appreciate if I didn't have to spend as much, but they did quote me better than what some people quoted. Every encounter I've had with them has been friendly and helpful.

7 years ago

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Pamela Hulstrom Portland, OR

I'm able to hear them through the device clearly, and they seem to be able to hear me. It's handy and comfortable to wear. They were helpful, and the salesman was not pressuring me in any way.

7 years ago

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April M Winans

I appreciate that I can check it every month to make sure it's working properly. They always make sure all my questions are answered. I would like it if they had more leather bands instead of plastic.

7 years ago

Reply from Medical Guardian

April, thank you for the kind review! We are happy that your experience with Medical Guardian has been a good one overall. Regarding the band for your device, feel free to replace the band with the band of your choosing. People have often had success in taking their wristband to a watch repair shop to replace it with something that better suits their needs. Have a great day!

Jul. 4th, 2018

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Tom mcelhinney Greeley, CO

The person I spoke with on the phone was very nice and knowledgeable. My mother has set off several false alarms, but they've been very good about it. It would be better if it were more difficult to set off false alarms.

7 years ago

Reply from Medical Guardian

Tom, we will be reaching out to test your system and ensure that everything is functioning as it should.

Feb. 13th, 2018

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Catherine Drake Fenton, MI

I wear it around my neck all the time. I haven't had it long time but, I haven't had any problems with it. I like this alert device because it doesn't have to be connected to a house phone.

7 years ago

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Robert Cookson Newland, NC

I have used it to make sure it's working on a test mode. Thank goodness, I haven't had an emergency opportunity medical wise to use it. It's a good system, but I think it's a little expensive.

7 years ago

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Kelli Delagrange Fort Wayne, IN

When I try to test my watch and necklace they both work, but when I test my main button it took almost a minute for me to get a response. Luckily, when my roommate had a heart attack I pressed the button and we got a response.

7 years ago

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Erma Warren Clarksville, AR

I wear the necklace and it's there when I need it and if I don't need it, it's still there. I'm very grateful that when I do talk to somebody in customer service, they speak fluent English.

7 years ago

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Karen Bird Laramie, WY

I put it on a different chain and I wear it every day. I also ordered the bracelet, but don't wear it. It's easy for me when I go to test it once a month. they have been Johnny on the spot.

7 years ago

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Evelyne Bowden Mount Olive, NC

The number one reason I got this is because of the package deal and everything it offers. Every month they check to make sure everything works. I like it because I can take it with me, it's portable.

7 years ago

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Alice Ansolabehere

My daughter handled everything she's the one that set it up for me. So far I haven't had to use it, but they're prompt at getting back to me. I'm satisfied with everything Medical Guardian has done for me.

7 years ago

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Jim Underwood

I have gotten recommendations from several people. We wanted something with instant communication like a telephone. It's very dependable, we're just very grateful for this machine. I like this feeling of security.

7 years ago

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Clarann Philbin

I decided to go with Medical Guardian after I researched the company and what they provided and offered. It's for my mother and she's used it, but it gives her a lot more security. The answer and solve all my problems.

7 years ago

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Edward P Delaney

I saw it on a brochure around 4 years ago. I've never had to use it, but there have been some false alarms. They also call me a few times to make sure everything is alright. This is definitely a good company.

7 years ago

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Nila G Newcomb

I saw them on an advertisement and it was around the beginning of the year that I had to use it. They arrived very promptly as soon as I called in. I truly do depend on my Medical Guardian.

7 years ago

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C.P.

I knew that I needed some type of medical device and Medical Guardian sounded like what I was searching for. I wear the necklace all the time since I live alone and it makes me feel comfortable and safe to know I have something there when I need it.

7 years ago

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Bruce Benstein

We did research and saw that they had an excellent feedback. I've been fine through the ordeal but I have accidentally pressed, but other than that it's been great. I don't wear it everyday and I take it off if I'm close to home.

7 years ago

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N.W Lakewood, WA

I decided to get Medical Guardian because of the high ratings. It's very easy and simple to use it even though I been fortunate enough to never use it. They answer all the questions that I might have.

7 years ago

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Anonymous Seattle, WA

Well the reviews on the internet showed it to be the best. I've used it at night and in cases where I might fall. I typically don't wear it through out the day. The device itself is pretty simple to use and it's very effective. They replace it at no cost with another device if it has anything faulty.

7 years ago

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Sylvia Bicknell West Hills, CA

It has the best reception and the best price. I haven't had to use it yet, but they're easy to get a hold of. Medical guardian, you can get your questions and it's easy to use.

7 years ago

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Patricia Matchette Milford, OH

It was recommended to me by a nurse. When I go out by myself I make sure to bring my Medical guardian with me. The device is fine and I love wearing the bracelet whenever I strap on.

7 years ago

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Jo Chandler Houston, TX

I did a comparison and I thought this would be very good. I think it's very comfortable to have to carry the device with the base or your necklace. It can get very hot and it makes me a bit sweaty. I also notice it takes a bit of time for them to answer.

7 years ago

Reply from Medical Guardian

Jo, thank you for the review. We're happy that your experience has been a positive experience overall. We will have a member of our Customer Care team reach out to ensure that your unit is functioning as it should. We will be in touch shortly. Have a great day!

Jun. 5th, 2018

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Dorothy Robb Schuylkill Haven, PA

The price is the best price out there in the market right now. Fortunately we haven't used it and it's for my mother who happens to live alone and around two hundred miles away. It truly gives me peace of mind.

7 years ago

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Marge Stone Puyallup, WA

I decided to get Medical Guardian because of the variety of options that they offer you. I haven't had to use it, thank heavens. I've accidentally set it off, but everything worked it fine and it did give me reassurance that medical guardian does work.

7 years ago

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Mary Dunn Warren, MI

They had better coverage in and out of the house. It's for my mother and she hasn't used it. We did a test call and it did take a bit of time for an operator to contact us. Something could've happened in that time. I'm seriously thinking of looking for something else. My mother isn't comfortable with it anymore. I've very disappointed that last time it took almost 5 minutes to get an operator.

7 years ago

Reply from Medical Guardian

Thank you for the review. We are sorry that your mother experienced such extended wait times when attempting to use her device. We will be reaching out shortly to see if we can resolve this issue for you both. Have a great day.

May. 30th, 2018

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Tia Faulk Westville, FL

It seemed to be the least expensive one, very economical. I thought I was having a stroke outside of my home. The customer support has been really excellent. Anytime I've called they've been fairly prompt to answer and get back to us. They seem pretty quick to respond.

7 years ago

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William Wilson Coppell, TX

I've never used Medical Guardian, but I do carry it around with me in case of an emergency. I always get prompt response and they're very polite. They ask the right questions even though I'm only testing it. I've tested it about once every two to three months. I like the unit where I can carry it with instead of having it in parts.

7 years ago

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Lillian Taylor

I was away when his unit came and he had called to get some help on setting it up and that sort of thing and he was very satisfied. I think it's a very good instrument for the price that you pay. And it it gives the peace of mind at all times.

7 years ago

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Nora Smarkola

Representatives gave me a great price deal. Fortunately I've never had to use it. If my device gets low battery they go ahead and give me a low battery signal so it doesn't turn off. They're looking out for me. Though sometimes it definitely does take longer than a minute to get someone on.

7 years ago

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Anonymous

Well Medical Guardian came to me and informed me more about it, I thought about it and decided to get it. I've used it twice in a month when I fell. They answer right away and promptly get someone to help me.

7 years ago

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Marilyn Praggastis

I found Medical Guardian after I read up about on the internet. My wife fall and she had to use it so it worked out great. They were very prompt and rapid in their response. They're very convenient in their work.

7 years ago

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Dorothy Marsh

My grandson was the one who got it for me since I needed something similar. I'm wearing it all the time and I like it very much. I'm very satisfied with it, I've never had a problem.

7 years ago

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Nancy Pigue

I've never used it, but if I ever call them they're always there. It's a state of the art device. Only problem I've had is that when I returned it, they kept the money. Other than that I have no problem with it.

7 years ago

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L.H.

Everyday we saw a commercial on the television and that's what drew us to Medical Guardian. I have Parkinson's disease and well I'm extremely active. I just use this as a precaution.

7 years ago

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Carol Waitkus

I read about it on a magazine and thought it was a very good idea. Every time I hit it even by mistake, they answered it right away and I felt very secure. It's very easy to use and perfect for me.

7 years ago

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Vernon Kirby Senior

It was my daughters idea to begin with. She said it was the best product out there so that's why I got it. I haven't had to use it, but it has been set off before and until someone contacted me and asked me if I needed medical help. I don't have any problem with it. The only problem I see is that it might go off.

7 years ago

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Margaret Hall

I got it because I could have it without needing a landline. I've only punched my button to check the thing around my neck. It doesn't seem to be necessary and if I forget they won't contact me like the other company I used to have. I try to make sure to do it every month though. The only complain that I have is that, compared to the other company I had, they take a long time to answer. Maybe they don't have as many representatives or something.

7 years ago

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Elizabeth Calvert

I went online and looked at different medical devices. Medical Guardian just has the appeal of the civil order and I wasn't terribly expensive. I've never used it before. I've seen other devices, but I wanted something small. This device works fine and it's very portable.

7 years ago

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Anonymous

I just wanted him to be safe and I've read Medical Guardian in an advertisement. He typically wears it during the middle of the day. He usually wears the one around his neck so the wristband was a no.

7 years ago

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Anonymous Islip Terrace, NY

I did a search and evaluated all the different comments and different sections of what Medical Guardian provides. My mother uses the device, she hasn't had to use it except for when she accidentally locked herself outside of her home on a cold winter night, they had to come and help her. Customer service is very helpful and very informative.

7 years ago

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E.N

I had an accident where I fell outside in the snow. I knew I should have some sort of protection in my age. I'm a senior citizen. I wear it around the house and if I go anywhere outside I take the bracelet. I don't use it everyday, but it feels good to have some sort of protection. I've had it for about a year now. It seems easy to use.

7 years ago

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Anonymous Rochester, MN

I like the size of it, on how portable it is. I don't like heavy things like a big box. I've never had to use it and I just carry it around. I always test it and they always answer quickly.

7 years ago

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Diane Keung Pompano Beach, FL

I chose it because I was on a limited budget and it wasn't too expensive. I've never had any trouble with it. I'm not sure how far away I can be from the base inside the house and still have them hear me when I call though.

7 years ago

Reply from Medical Guardian

Diane, thank you for the review. Your Mobile Guardian can be used both in home and on the go. The mobile base station can stay in the included charging cradle in and around your house (up to 350 feet away from the base). If you push your button and cannot communicate through the base for whatever reason, our operators will assume an emergency is occurring and proceed accordingly. When you are away from home, be sure to take the mobile base with you. You can put it in a purse or the handy carrying case. That mobile base will allow you to communicate directly with our operators in an emergency and also includes a GPS to allow them to locate you if needed. Feel free to reply directly to this message if you have any other questions or concerns. Have a lovely day!

Mar. 20th, 2018

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Anonymous Warren, MI

They were recommended by the people that live with my mom, so I got it for her. The set up was simple and she wears it around her neck all day. When I call to test it everything goes smoothly. The price is also good.

7 years ago