Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Nancy

Customer service was very helpful when we called to activate the system. I wear mine around my neck, and take it in the shower with me. They are so great and get back to me in a timely manner when I need help.

6 years ago

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Verified Customer

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Lue

I got this device for my mom, and she wears it daily around the house, when she goes on doctor visits, etc. The system is up to our satisfaction, and we like that we can locate her when she's away from home.

6 years ago

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Verified Customer

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Andrew

Fortunately I haven't had to use this device, but one day I made the mistake of pushing the button and they were very responsive. They answer after 3-4 rings. I see nothing wrong with the equipment.

6 years ago

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Verified Customer

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Elaine

Medical Guardian was very kind in explaining how to use their device when I initially got it. I like that I have choices on how to wear my device - either on my neck or my wrist.

6 years ago

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Rosalie

The only time I've used their customer support was when we set it up. They were great with helping us test our devices. One thing I don't like is that the device I use outside is rather large, and I wish I could adjust it on my neck to fit me and not annoy me while I'm working in the yard.

6 years ago

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Verified Customer

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Suzanne

I haven't had any problems with this device. Customer support is great because they contact me if there are issues or glitches. It's simple and easy to use. I'm happy I made the decision to go with this company.

6 years ago

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Verified Customer

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Vicky Althoff San Diego, CA

Easy job communicating with you when installing it, simple to use, and whenever we call you to assure that the system is working, you're right there. Bill is automatically paid through our account.

6 years ago

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Anonymous

We call in to make sure it's activated, it works each month and they're there every time we do it. They do everything they promise, and they even send you a text if the battery gets low if you forgot to charge it.

6 years ago

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Verified Customer

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Shirley Jackson

There's not delay, and there were no problems with the service when I called. It seems to work perfectly, everything they have promised has been true to me, and the monthly rate is quite reasonable.

6 years ago

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Verified Customer

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Anne Heeter

It works just as advertised. They are responsive and helpful. This device is easy enough to understand, it's not complicated at all. I think that most anybody could work it. I haven't had any negative issues with it.

6 years ago

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Verified Customer

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Michael Willars

We had a couple of issues and confusion over how to use it, and they were great about answering everything. They may be the only ones offering a cellular connection so it can be used from home as well.

6 years ago

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Thomas Beahn

I've called in a couple of times and they were friendly, courteous, and answered my questions. The device can go with you anywhere, whether it's in your car on trips or for a walk because they track your location.

6 years ago

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M.F. Conroe, TX

I'd appreciate if I didn't have to spend as much, but they did quote me better than what some people quoted. Every encounter I've had with them has been friendly and helpful.

6 years ago

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Verified Customer

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Pamela Hulstrom Portland, OR

I'm able to hear them through the device clearly, and they seem to be able to hear me. It's handy and comfortable to wear. They were helpful, and the salesman was not pressuring me in any way.

6 years ago

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Tamara Ellis Sunbury, PA

They are really helpful, even when I test my button each month. The cord is comfortable and plastic, so I can wear it. I have allergies to a lot of metals, so it's nice that I can wear this.

6 years ago

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Tom mcelhinney Greeley, CO

The person I spoke with on the phone was very nice and knowledgeable. My mother has set off several false alarms, but they've been very good about it. It would be better if it were more difficult to set off false alarms.

6 years ago

Reply from Medical Guardian

Tom, we will be reaching out to test your system and ensure that everything is functioning as it should.

Feb. 13th, 2018

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April M Winans

I appreciate that I can check it every month to make sure it's working properly. They always make sure all my questions are answered. I would like it if they had more leather bands instead of plastic.

6 years ago

Reply from Medical Guardian

April, thank you for the kind review! We are happy that your experience with Medical Guardian has been a good one overall. Regarding the band for your device, feel free to replace the band with the band of your choosing. People have often had success in taking their wristband to a watch repair shop to replace it with something that better suits their needs. Have a great day!

Jul. 4th, 2018

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Verified Customer

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Evelyne Bowden Mount Olive, NC

The number one reason I got this is because of the package deal and everything it offers. Every month they check to make sure everything works. I like it because I can take it with me, it's portable.

6 years ago

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Verified Customer

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Karen Bird Laramie, WY

I put it on a different chain and I wear it every day. I also ordered the bracelet, but don't wear it. It's easy for me when I go to test it once a month. they have been Johnny on the spot.

6 years ago

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Verified Customer

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Erma Warren Clarksville, AR

I wear the necklace and it's there when I need it and if I don't need it, it's still there. I'm very grateful that when I do talk to somebody in customer service, they speak fluent English.

6 years ago

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Verified Customer

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Kelli Delagrange Fort Wayne, IN

When I try to test my watch and necklace they both work, but when I test my main button it took almost a minute for me to get a response. Luckily, when my roommate had a heart attack I pressed the button and we got a response.

6 years ago

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Verified Customer

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Robert Cookson Newland, NC

I have used it to make sure it's working on a test mode. Thank goodness, I haven't had an emergency opportunity medical wise to use it. It's a good system, but I think it's a little expensive.

6 years ago

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Verified Customer

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Catherine Drake Fenton, MI

I wear it around my neck all the time. I haven't had it long time but, I haven't had any problems with it. I like this alert device because it doesn't have to be connected to a house phone.

6 years ago

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Alice Ansolabehere

My daughter handled everything she's the one that set it up for me. So far I haven't had to use it, but they're prompt at getting back to me. I'm satisfied with everything Medical Guardian has done for me.

6 years ago

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Jim Underwood

I have gotten recommendations from several people. We wanted something with instant communication like a telephone. It's very dependable, we're just very grateful for this machine. I like this feeling of security.

6 years ago

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Verified Customer

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Clarann Philbin

I decided to go with Medical Guardian after I researched the company and what they provided and offered. It's for my mother and she's used it, but it gives her a lot more security. The answer and solve all my problems.

6 years ago

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C.P.

I knew that I needed some type of medical device and Medical Guardian sounded like what I was searching for. I wear the necklace all the time since I live alone and it makes me feel comfortable and safe to know I have something there when I need it.

6 years ago

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Bruce Benstein

We did research and saw that they had an excellent feedback. I've been fine through the ordeal but I have accidentally pressed, but other than that it's been great. I don't wear it everyday and I take it off if I'm close to home.

6 years ago

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Verified Customer

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Edward P Delaney

I saw it on a brochure around 4 years ago. I've never had to use it, but there have been some false alarms. They also call me a few times to make sure everything is alright. This is definitely a good company.

6 years ago

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Verified Customer

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Nila G Newcomb

I saw them on an advertisement and it was around the beginning of the year that I had to use it. They arrived very promptly as soon as I called in. I truly do depend on my Medical Guardian.

6 years ago

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Verified Customer

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Patricia Matchette Milford, OH

It was recommended to me by a nurse. When I go out by myself I make sure to bring my Medical guardian with me. The device is fine and I love wearing the bracelet whenever I strap on.

6 years ago

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Dorothy Robb Schuylkill Haven, PA

The price is the best price out there in the market right now. Fortunately we haven't used it and it's for my mother who happens to live alone and around two hundred miles away. It truly gives me peace of mind.

6 years ago

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N.W Lakewood, WA

I decided to get Medical Guardian because of the high ratings. It's very easy and simple to use it even though I been fortunate enough to never use it. They answer all the questions that I might have.

6 years ago

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Anonymous Seattle, WA

Well the reviews on the internet showed it to be the best. I've used it at night and in cases where I might fall. I typically don't wear it through out the day. The device itself is pretty simple to use and it's very effective. They replace it at no cost with another device if it has anything faulty.

6 years ago

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Sylvia Bicknell West Hills, CA

It has the best reception and the best price. I haven't had to use it yet, but they're easy to get a hold of. Medical guardian, you can get your questions and it's easy to use.

6 years ago

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Jo Chandler Houston, TX

I did a comparison and I thought this would be very good. I think it's very comfortable to have to carry the device with the base or your necklace. It can get very hot and it makes me a bit sweaty. I also notice it takes a bit of time for them to answer.

6 years ago

Reply from Medical Guardian

Jo, thank you for the review. We're happy that your experience has been a positive experience overall. We will have a member of our Customer Care team reach out to ensure that your unit is functioning as it should. We will be in touch shortly. Have a great day!

Jun. 5th, 2018

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Marge Stone Puyallup, WA

I decided to get Medical Guardian because of the variety of options that they offer you. I haven't had to use it, thank heavens. I've accidentally set it off, but everything worked it fine and it did give me reassurance that medical guardian does work.

6 years ago

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Mary Dunn Warren, MI

They had better coverage in and out of the house. It's for my mother and she hasn't used it. We did a test call and it did take a bit of time for an operator to contact us. Something could've happened in that time. I'm seriously thinking of looking for something else. My mother isn't comfortable with it anymore. I've very disappointed that last time it took almost 5 minutes to get an operator.

6 years ago

Reply from Medical Guardian

Thank you for the review. We are sorry that your mother experienced such extended wait times when attempting to use her device. We will be reaching out shortly to see if we can resolve this issue for you both. Have a great day.

May. 30th, 2018

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Tia Faulk Westville, FL

It seemed to be the least expensive one, very economical. I thought I was having a stroke outside of my home. The customer support has been really excellent. Anytime I've called they've been fairly prompt to answer and get back to us. They seem pretty quick to respond.

6 years ago

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Lillian Taylor

I was away when his unit came and he had called to get some help on setting it up and that sort of thing and he was very satisfied. I think it's a very good instrument for the price that you pay. And it it gives the peace of mind at all times.

6 years ago

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Nora Smarkola

Representatives gave me a great price deal. Fortunately I've never had to use it. If my device gets low battery they go ahead and give me a low battery signal so it doesn't turn off. They're looking out for me. Though sometimes it definitely does take longer than a minute to get someone on.

6 years ago

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William Wilson Coppell, TX

I've never used Medical Guardian, but I do carry it around with me in case of an emergency. I always get prompt response and they're very polite. They ask the right questions even though I'm only testing it. I've tested it about once every two to three months. I like the unit where I can carry it with instead of having it in parts.

6 years ago

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Verified Customer

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Marilyn Praggastis

I found Medical Guardian after I read up about on the internet. My wife fall and she had to use it so it worked out great. They were very prompt and rapid in their response. They're very convenient in their work.

6 years ago

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Anonymous

Well Medical Guardian came to me and informed me more about it, I thought about it and decided to get it. I've used it twice in a month when I fell. They answer right away and promptly get someone to help me.

6 years ago

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Dorothy Marsh

My grandson was the one who got it for me since I needed something similar. I'm wearing it all the time and I like it very much. I'm very satisfied with it, I've never had a problem.

6 years ago

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Nancy Pigue

I've never used it, but if I ever call them they're always there. It's a state of the art device. Only problem I've had is that when I returned it, they kept the money. Other than that I have no problem with it.

6 years ago

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L.H.

Everyday we saw a commercial on the television and that's what drew us to Medical Guardian. I have Parkinson's disease and well I'm extremely active. I just use this as a precaution.

6 years ago

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Carol Waitkus

I read about it on a magazine and thought it was a very good idea. Every time I hit it even by mistake, they answered it right away and I felt very secure. It's very easy to use and perfect for me.

6 years ago

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Vernon Kirby Senior

It was my daughters idea to begin with. She said it was the best product out there so that's why I got it. I haven't had to use it, but it has been set off before and until someone contacted me and asked me if I needed medical help. I don't have any problem with it. The only problem I see is that it might go off.

6 years ago

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Margaret Hall

I got it because I could have it without needing a landline. I've only punched my button to check the thing around my neck. It doesn't seem to be necessary and if I forget they won't contact me like the other company I used to have. I try to make sure to do it every month though. The only complain that I have is that, compared to the other company I had, they take a long time to answer. Maybe they don't have as many representatives or something.

6 years ago