Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Robert J

It seems to work and my family is satisfied that I have a system that works. I'm presently wearing the wrist band and when I leave the house I carry the device with me. I inadvertently pressed the button a couple different times and they got right back to me and reset my system.

6 years ago

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Lenore

We decided on them because of Consumer Reports. They got the ambulance here right away when the patient fell and I know that they care. They've done what they claimed they were going to do.

6 years ago

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Myrna Florence, AZ

The one time I did have to deal with customer support, they called to let me know that the alert had been set off and they had been trying to reach my mother but then they never called back to tell me that they had been able to get a hold of her. One thing I would like to share is that it is large enough that even if she give someone a hug, she's concerned she's going to set it off. She did set it off once by just giving someone a hug, so the size of it is an issue.

6 years ago

Reply from Medical Guardian

Myrna, thank you for the feedback. We are sorry that you were not called back in the instance you are describing. We would like to take a closer look at your concerns. Would you help us in locating your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will be in touch about the incident you described and also to see if there may be another product that may better suit your mother's needs. Thanks again for reaching out!

Jan. 28th, 2019

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Elsie Jeanette Selma, NC

We have enjoyed having the comfort of having it with both my mom and dad. The call is very simple even for an elderly person. They respond and talk us through any issues we have.

6 years ago

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Anonymous International Falls, MN

I wear it on my arm and I don't even know I have it on. It's very simple to use and it's handy on my arm. When I tested it, they answered right away. I feel a bit safer being home alone.

6 years ago

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Walter Brighton, MI

Overall it's been fine. I chose it because of a combination of the size, what it could do, and the cost. I have had no negative experiences but it also hasn't been spectacular. This was a convenient way for us to make sure each of those got the attention when they needed.

6 years ago

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Karim Los Angeles, CA

Unfortunately, when I had to use it I was in another room and I could not hear the operator speaking on the speaker device. I thought you were supposed to be able to hear that throughout the condo period, unfortunately it did not work that way and I couldn't hear it and they couldn't hear me. It is very hard to get in the right position on my wrist so that it's like a watch and doesn't slide around.

6 years ago

Reply from Medical Guardian

Karim, thank you for your feedback. We do offer products that allow you to speak directly through the wearable button. One of these devices may be a better fit for your needs. If you are interested in hearing more about our product line, please reply directly to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out. Have a great day!

Jan. 28th, 2019

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Susan Sarasota, FL

When we lost the emergency button, we called them and within twenty four hours they sent the replacement. We've used others before and this is excellent, we've had great experience with the device.

6 years ago

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Cuca La Villa, TX

It's easy to use, not hard at all. We've tested it and my mom accidentally activated it and it worked the way it was supposed to. During the testing of the unit, it seemed to take longer than usual for them to answer.

6 years ago

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William San Marcos, CA

I previously used Phillips lifeline did some research thought I'd try it. I do not like the way they typically call emergency contact when it's not an emergency when they should be calling family members to can help out when it's not an emergency.

6 years ago

Reply from Medical Guardian

William, thank you for the feedback. You do have flexibility in how we set up your emergency routine with Medical Guardian. It is possible to set up your account so we contact your family members prior to reaching out to dispatch. If you are interested in this kind of set up for your account, please reply to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out. Thanks again for reaching out!

Jan. 29th, 2019

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Anonymous Clifton, CO

I was disappointed how long it took for some calls to be answered from the customer service. I think it should be told in the information that you have to get the monitoring system in order for it to work. It doesn't tell you that on anything. When I have talk to people I've been very impressed in their understanding and their timing.

6 years ago

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Peggy Sykesville, MD

My wife accidentally hit the button and a response was provided to her immediately. The service was fine, the instruction on how to use it were fine, and they responsded immediately when I sent a test message.

6 years ago

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Lila Fargo, ND

When I had an issue, it was resolved promptly by the staff at Medical Guardian. The technician who helped me was professional and knowledgeable. The device is very easy to use.

6 years ago

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Carol Palm Harbor, FL

It gives me peace of mind. They helped me set it up with absolutely no trouble. They are always there 24/7. The pendant is small and waterproof so you can wear it in the shower.'

6 years ago

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Ann Pittsburgh, PA

I put the Medical Guardian on in the morning and I go to work for half a day. Then I come home and it's on me until I go to bed. I called with a few questions and they answered them immediately.

6 years ago

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Mary H Anderson, CA

Medical Guardian offered more features than anyone. It is very convenient to wear every day. It is a well-made device and is portable. The shipping time was long and I thought the call center would pick up faster.

6 years ago

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Marie Longo

Although we haven't used it yet, we take comfort in knowing that our loved one is safer having Medical guardian there. When we placed our order, the customer service rep was very pleasant and extremely helpful.

6 years ago

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Sue Saltvick

I got the Medical Guardian for my sister and, fortunately, she has not had to use it. So all I can do is rate the process of getting it, and that was excellent. The man I worked with was very courteous and helpful.

6 years ago

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Wilma Jean Barker

It seems that even the slightest jar causes the "fall detected" alert to be activated. I appreciate the quickness of the response but hate the feeling that I am taking up valuable time. This most often happens when I am taking off the device to put it in the charger.

6 years ago

Reply from Medical Guardian

Wilma, thank you for the review. Don't feel that you are taking up the time of our operators in these kinds of situations, they really don't mind at all! Have a great day.

Jan. 17th, 2019

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Anonymous

When I accidentally pushed the button they called me immediately to see if I needed help. I was impressed. The only thing I don't like is that you have to charge it every night.

6 years ago

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Anonymous

I got Medical Guardian because it was the only company that offered options other than just dialing 911. They have been very responsive anytime that I have called. It is easy to use.

6 years ago

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Ivy Baltimore, MD

They are really supportive. It is a great device and it really works. It makes me feel a little more comfortable and safe. I enjoy the feeling that someone will always be there to help me.

6 years ago

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Mary D Hamilton, OH

I had a back injury and decided I needed Medical Guardian. The first unit they sent me didn't work so they sent me another one right away and set it up for me. I like how you can wear it in the shower.'

6 years ago

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Anonymous Fort Myers, FL

I use it every day and would recommend it to everybody. It is a good thing for older people. I have been very happy with it. I don't have any problems with it, I just charge it when I go to bed.

6 years ago

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Anonymous Fort Myers, FL

I didn't want to set it up at first because I thought it would be difficult, but to my surprise, it was extremely easy to set up. I wear the bracelet. I like the portable device that works anywhere in the United States.

6 years ago

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Dolores Sanford, FL

It's been positive when we've tried to contact them. We weren't on hold for a very long time. It seems to work anywhere that we've tested it. It looks good and it's small and easy to use.

6 years ago

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Pantaleon Denver, CO

One of the problems we had is that we would test it and it would say that it wouldn't go through, but it was frustrating that I tried to use just the regular medical guardian contact button and it would go through. They wouldn't answer when we were doing the testing but other than that the customer support was very kind and they got everything out on time.

6 years ago

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Susan Mohawk, NY

It is very convenient and I am very pleased with the people I have talked to. I accidentally hit my button when at the grocery store and a man responded right away to make sure I was okay.

6 years ago

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Barbara Phoenix, AZ

I hit my button by accident once and when they called, I just told them it was an accident and they took care of it. The person I talked to on the phone was very helpful and informative.

6 years ago

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Elizabeth Bay Village, OH

I chose Medical Guardian because it tracks your GPS location so you can be anywhere and press the button to receive help. They were very professional and I could tell that they cared about their job.

6 years ago

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Riitta And Niina El Paso, TX

I like how you can receive a full refund up to 6 months after purchasing, including the monthly fee. I wear it 24/7. Everyone is very informative and helpful. It gives me peace of mind.

6 years ago

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Arthur Coldspring, TX

The representative I talked to was knowledgeable and helped me solve my problem. I love how I can take it outside of my house. When I accidentally pressed the button, they answered immediately and made sure I was okay.

6 years ago

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Harriet & Paul Marietta, OH

It is nice being able to go out in the community and still use the device. It was easy to order, interact with, and understand. It gives me peace of mind. The key box is a great feature.

6 years ago

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Frances Denver, CO

The testing I did on the unit when I received it was very good. It was in my purse and something hit it and it went off and immediately, the little bells rang and somebody was asking if I was okay. I was really embarrased because it was an accident and I did tell them I was fine, but the response was tremendous.

6 years ago

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Edna Fredericksburg, VA

I am 91 and I live alone and they offer what I was looking for. It is comfortable. I've had to contact customer service twice for information but I have found them very helpful, I have no complaints.

6 years ago

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Lawrence St Louis, MO

The device is easy, it's insured, and I can take it with me if I leave the house or if I stay home, even in the shower. I chose them because they provide more equipment than any of the other services and for the price. I have noticed when I call, sometimes it takes awhile for customer service to get to the call and that concerns me.

6 years ago

Reply from Medical Guardian

Lawrence, thank you for the review. We're happy that you're satisfied with our services overall. We're sorry that you've experienced some delays when reaching out to our Customer Care team recently. Know that we prioritize response times for our emergency response calls. If you ever have an emergency, know that your call will be answered in a timely manner 24/7/365.

Jan. 10th, 2019

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Bonnie Hanover, PA

It's really comforting to have it. I know that they will respond. Setting it off was a dream, they walked us right through it and the only time I have a problem is when I forget to take the other part with me.

6 years ago

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Robert Tarboro, NC

Customer Support seems pretty knowledgeable, every time I talk with them they will always pretty much know right up on what is going on with you. It is a good product so far. They seem like they get right back to me to find out what is going on if I use the device.

6 years ago

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George Staten Island, NY

It is small around your neck and doesn't get in your way. I wear it all the time. When I tested it they called me back within about two minutes and I had to tell them I was okay, it was an accidental touch and it was a good.

6 years ago

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Dennis Victoria, TX

They've been helpful and steady when I needed to be called and one time the cat pushed the button and they were even helpful enough to tell them what to do about the cat hitting the button.

6 years ago

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Deborah Redding, CA

I used it all the time, when I go out especially, I fall a lot. It makes me feel secure. I loved the watch because it is locked and the band is flexible and soft. I have had no trouble.

6 years ago

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Andrea Mokan

I am very happy with their customer service. However I gave 4 stars because when I signed up they gave me a number to add to my cell for when the company calls me, and every time I got a call is was a random number not the one they gave me.

6 years ago

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Joan Wappingers Falls, NY

Dealing with them to establish my account was smooth. The rep was knowledgeable and helpful in explaining everything about Medical Guardian. Everything arrived as promised in a timely manner.

6 years ago

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Lorraine D Charlottesville, VA

The support in setting up the device was excellent. They answered very prompty and spoke in a way that was easy to understand. My mother is 94 years old and has adapted to it very easily.

6 years ago

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Ruth Max Meadows, VA

After waking up on the floor after six hours of being unconscious I decided that I should get this. It does the job, it's almost like someone is sitting there waiting to help.

6 years ago

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Natalia Hereford, TX

Instead of just the pendant, they have a watch as well. That way you can access whichever is easier if you're having problems. Anytime I call with questions they take care of it and follow through.

6 years ago

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Mary Lynchburg, VA

I have a problem falling and my doctor recommended this to me. I accidentally hit the button and they came on quickly and were courteous. It has a GPS in it, so I can take it anywhere.

6 years ago

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Teresa Crocker, MO

Someone answers the phone very quickly and I get my concern taken care of. If I'm going a certain distance from my house I have to make sure I've got the unit with me and that can be a bit annoying.

6 years ago

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Kevin Fletcher Orange Park, FL

I havnt ativated it yet. Bought this for my mom who feel in Sept and broke her hip. Looks like she will be out until Jan. After I went to the Web Site I was called by 5 or 6 sales reps. I explained to them the situation and was told by acouple of them the year agreement I paied for up front wouldn't begain until it was activated but I could order it and when she comes home then activate it I called up last week to just let them know that I still hadn't actived it yet. They told me that the agreement started when I got the unit. I explained this and they told me they had no record of that. They said they listened to the recording and that I did tell them my mom was in the hospital then would be put in a Life Care rehab center. I guess he was not one of the guys I talked to before about delying the start date. SO they said they could give my 2 free months on the contract. . I know the sales people will telll you anything to get a contract in place. Just Sad they can't make good on this as I paid my part in good faith. Just Sad!

6 years ago

Reply from Medical Guardian

Kevin, thank you for the review. First of all, we wanted to say we wish your mother a speedy recovery and hope that she can go home soon. We will look into these concerns about the sales process and be in touch shortly. Have a great day!

Dec. 19th, 2018

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Irene

As far as the set up of the system goes, I thought it was not good. It was not good. It was very very difficult to understand how to set up the system. Once it was set up it was fine but the set up of the system was not. When we did the monthly testing, the people were very nice and we had no issues with that.

6 years ago

Reply from Medical Guardian

Irene, we're sorry that you had difficulty setting up your system, but we're happy that you were able to do so. Thank you for the review!

Dec. 21st, 2018