Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Melissa Beck

My mother's only complaint is that when she accidentally sets off her alarm, there is not sufficient time to answer the phone to tell you it was a false alarm. The fire department shows up before she has a chance to call you back.

6 years ago

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Verified Customer

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Andrea Finchum

Its inconvenient to carry the speaker around with me, but I still prefer this to wear the heavier option around my neck all the time. Also, I wasn't aware there would be another charge if we wanted the service option. That should have been discussed by the sales rep. as it is part of the product cost.

6 years ago

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Thomas Vail Jackson Heights, NY

At this point in time, I don't have much to say, since I have had my Medical Guardian for only 8 weeks. Fortunately, I have not had to use it, except to check if it is working properly with the main office. My ratings, therefore, being based on very limited experience, are neither the lowest nor the highest. In time, they may change.

6 years ago

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Verified Customer

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Vickie

Customer service is friendly and willing to help. When I got the device in the mail, someone from Medical Guardian called and walked me through each step to ensure that I had it set up correctly.

6 years ago

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Fred

One thing that prompted me to buy was that I am 84 years old and I passed out on a cherub. I ended up falling on the floor and I couldn't get up. It's a very good device but it's limited as far as what it can do and where. When I first bought it, they were very helpful. They walked me through what it would do and so forth.

6 years ago

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Mary Lou Lowrie

Like insurance, it's expensive but priceless. It was easy to set up and it is user friendly. They've been very helpful and will answer your questions about how to set it up and use it.

6 years ago

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Barbara M Brown

Everybody is nice and accommodating. I went swimming with it on my arm and forgot about it, they had to send me a new one. But, I haven't had any experience with an emergency yet.

6 years ago

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Verified Customer

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Barbara Knorr Bristol, PA

I use the wrist device because I don't get all the false alarms and it is comfortable. Once I inadvertently set the alarm off and there was a quick response and they were not upset.

6 years ago

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Diana Finley Salome, AZ

I think the company is great. They continued to get ahold of me even when I was traveling. We would lose contact and they would call me back to ensure that we got it set up.

6 years ago

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Gladys Langelett Saint Paul, MN

A couple of times I have pressed the button and they have been very gracious about it. I feel that they have good customer service. The only problem I have with it is that I find the cord around my neck to be uncomfortable.

6 years ago

Reply from Medical Guardian

Gladys, thank you for the review. We're happy that you are satisfied overall with your Medical Guardian device. With regards to the lanyard for your device, feel free to change it out for something that better meets your needs. Please don't hesitate to reach back out, you can reply directly to this message, if you have any other questions or concerns!

Mar. 4th, 2019

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Verified Customer

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Jo-Ann Hockhousen

Recently had a bad fall and had to use it for the very first time. I was surprised at how quickly and smoothly everything happened and the rescue came and took me to hospital. Very satisfied.

6 years ago

Reply from Medical Guardian

Jo-Ann, thank you for the review. We're happy that we were able to be of assistance when you needed us! We hope you are doing well after your fall. Have a great day!

Mar. 4th, 2019

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Linda Linton

To me, the response before the operator answers is too long. I am wondering if I would get a quicker response dialing 911. also, so far I have not been able to get the lock for the door able to work. I have called about this; it worked then, back to not working.

6 years ago

Reply from Medical Guardian

Linda, thank you for reaching out. We appreciate the feedback. We definitely would like to take a closer look at your concerns with regards to your lockbox and response times. So we can best assist you, would you be able to help us in locating your account? Please provide the full name of the device user (if a name other than your own), and their full address and phone number. Any information shared in your response will not be posted publicly. We thank you for reaching out. Have a lovely day!

Mar. 4th, 2019

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Verified Customer

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Terry Dorkins Buda, TX

They haven't just put me in the system and forgotten me. They follow up and that is very important. They are very clear and concise. They let you know it is working. The service takes a lot of worry off of my children.

6 years ago

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Gertrude Ripley East Wenatchee, WA

I carry it with me everywhere I go. The young man who sold it to me was very courteous, nice, and respectful. I would recommend it to anyone. I like the GPS travel device. It is easy to use.

6 years ago

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Verified Customer

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Imojean Rose Barboursville, WV

The charger works great and makes sure that the device is always working. They have been very quick to answer the call when it goes in. It has a good price and gives us comfort.

6 years ago

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Verified Customer

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Anonymous Henderson, KY

Every time I had a problem, or had someone call to check up on me, I have enjoyed a good two-way conversation. The service is convenient to use, and the device has a good set up.

6 years ago

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Verified Customer

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Geneva Leach

I like that I can take the base with me when I leave the house. They have been in contact with me to test the device and make sure I understand how to use it. They have been very nice to me.

6 years ago

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Verified Customer

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Mark Palmyra, PA

The device is small and you charge it nightly so that is fine. The customer service is great. They are always answering questions and they easy to connect with when you do the test.

6 years ago

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Sharon And Harry Janesville, WI

So far we have been very happy with it, it gives peace of mind knowing that it would be there if we needed it. Our last one came with a unit and they were going to send me one for my husband, but that has not arrived.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that you're happy overall with our service. We definitely want to look into what happened with the extra button for your husband. So we can best assist you, would you be willing to help us locate you and your husband's account? Any information shared in your response will not be posted publicly. If you could provide us with both of your names, your address and phone number, we will be in touch. Have a great day!

Feb. 22nd, 2019

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Debra Salome, AZ

Customer service is quick to answer call and they answer all the questions. All the people I have talked to spoke English and are from the United States. The device is excellent, though it is heavy.

6 years ago

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Kathleen Simi Valley, CA

The device could be better quality though it does provided the service we need. Customer service is very responsive and courteous. They get right back to you if there is an issue.

6 years ago

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Cathy Wapello, IA

Medical Guardian is family oriented. They get assistance right away. There has been one error where the sent it to the wrong address and they credited my account one month for the device.

6 years ago

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Verified Customer

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Mary Mageline Hall Science Hill, KY

On the test there have been a few times where it took a little longer for the call to go through, but it still went through. I think they could just improve on the response time.

6 years ago

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Verified Customer

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C.S Fort Howard, MD

They have a live operator 24/7 and the device allows the choice between emergency services or someone on your contact list. They walked me through all the features and it's pretty straightforward and easy.

6 years ago

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Verified Customer

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Selma E Cohen Philadelphia, PA

This is much improved over other medical devices we've had because of the ability to not tie it to the telephone. We can use it any place where there is cell phone technology.

6 years ago

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Anonymous Santa Cruz, CA

It costs more than a different company I was considering. I take the portable device with me when I leave the house and it makes me feel more comfortable knowing I can get help wherever I go.

6 years ago

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Priscilla Huff Coopersburg, PA

When I have set it off accidentally, the person talking to me was very nice and cordial. He didn't make me feel bad for causing an accident. They did call me right away when I set it off.

6 years ago

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Verified Customer

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Arlene Mclaughlin Tyler, TX

I am paying more with this device compared to other devices in the past, but it is worth it. I didn't want my emergency contact to know every time I tested it and Medical Guardian accommodated to my needs.

6 years ago

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Verified Customer

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Lillian Wilson Hayden, ID

The man I spoke to initially was very concerned, persistent, and organized. I received my device a couple of days later. It has a reasonable price and is of decent quality. The bracelet is better than the pendant.

6 years ago

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Herstine Posey Greenville, SC

I'm very happy with the experience so far I like being able to test it out every month all so far it's it's lived up to what I expected it to. I researched all the different companies out there and Medical Guardian had a good rating.

6 years ago

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Anonymous Lesterville, MO

I accidentally pressed the button the other day and a lady answered right away and let me know that she would reset it. It made me feel safer knowing that someone is always there.

6 years ago

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James East Helena, MT

When I check monthly that everything is working, they answer right away, no messing around. It never lets me down. I think they are honest and fair. When I call them, they fix whatever it is right away.

6 years ago

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Annamay Casper, WY

I travel quite a bit and it is a security measure for me. They seem to be more efficient than any other I have tried. They answer all my questions when I call and I never have any problems with communication.

6 years ago

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Betty

I think it is great, I would recommend it to anybody. It is well worth the money if it means it saves my life. If anything ever happened, it gets me to the hospital when I need it to. I think it is an incredible thing.

6 years ago

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Anonymous Albert Lea, MN

I was not afraid of living alone and I didn't think I needed it but when advertising came in the mail it struck me as I good time to get it. When I run checks once a month, they check out if they have got the right person.

6 years ago

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Don

Monitoring Center is good. Payment options are poor. No eBilling linkage to any banks. Only options are to pull money from your checking account or hit credit card. Charge a ridiculous $3.50 fee per check if you pay by check even if paid by automatic bank check. Very punitive and legacy.Come on, this 2019. ADT has many more options including eBills.

6 years ago

Reply from Medical Guardian

Don, thank you for the review. We're happy that you are satisfied with the overall services you receive from us. We value your feedback about billing options and are always exploring ways to ensure that customers have more options for handling their accounts. Thanks again for reaching out and have a great day!

Feb. 12th, 2019

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Martin J. Farber

,Polite, knowledgeable representatives. Their concern seemed genuine and everyone has a "smile in their voice.' Would appreciate a shorter wait when put on hold, my only criticism thus far.

6 years ago

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Jane Harris

They responded to my need finding my device because I had misplaced. When I couldn't find it in a reasonable length of time, they started a replacement on its way to me. When I found it just a little bit later, I was able to call and stop the replacement from being sent.

6 years ago

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Verified Customer

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Rita K. Obrien

They were prompt and thorough. When the kit did not contain th wrist device, as sdvertised, they quickly and without question supplied it. My husband passed away before we had a chance to use it for a lond while.

6 years ago

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Bonnie DuPont, WA

I signed up online and got a phone call within 60 seconds with a representative. They answered all of my questions and were great to work with. I like that I got a pendant and a wristband for the same price is amazing.

6 years ago

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Holly Quakertown, PA

I wear the necklace on a typical day. The lady that helped me on the phone was very helpful. I was adjusting the necklace and the chord pulled apart and I don't know how to put it back together.

6 years ago

Reply from Medical Guardian

Holly, thank you for the review. We're happy that you're satisfied with our services overall. With regards to you your neck pendant, we would like to see if we can help you out with that. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Jan. 30th, 2019

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Sharon Conroe, TX

We have tested it. One of my nieces was in town and hit the button and I didn't know what she was doing and the customer service responded immediately and asking if there was a problem.

6 years ago

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Verified Customer

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Claire Ontario, CA

The customer service called twice to follow up and make sure I was using it correctly. It doesn't take anything or for you know anything, you just have that thing around your neck or in your pocket and you're ready to go.

6 years ago

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Cherry And Ron

Everybody's been pretty helpful and they've been very calm. There's only one speaker and one base unit and it would be great if the little pendant had a speaker. Overall, we've had a good experience.

6 years ago

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Hazel Belleville, MI

The customer support is very quick to respond and take care of any problems. I think it's bulky to wear around the neck for an older person. I wish it could be a little bit smaller for the necklace.

6 years ago

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Daniel The Villages, FL

The customer service was just very courteous. They explained everything to me. It was my understanding that my billing would come on my email every month. They did not explain the second payment also goes on my credit card but we got that straightened out and now I understand. They did not explain it fully though.

6 years ago

Reply from Medical Guardian

Daniel, thank you for your feedback. We're sorry that billing was not clearly explained when you signed up for service. If you still have any questions, don't hesitate to reply directly to this message. Any information shared in your response will not be posted publically. Have a great day!

Jan. 29th, 2019

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Suzann Port Orchard, WA

I had to use it in the middle of the night when I couldn't get out of bed and they immediately came. They were very prompt and were very good at reassurance that they're going to take care of our problems.

6 years ago

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Peggy Elkmont, AL

I woke up at about 2 o'clock in the morning. I was hurting really bad in my chest and I called them and they got right out here and got me to the hospital so I'm real happy with my device.

6 years ago

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Anonymous San Carlos, CA

I had a very helpful experience when I purchased the device. The customer service representative answered all my questions and I called back several times with more questions and even when he wasn't there, whoever else I spoke to was very helpful.

6 years ago

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Robert J

It seems to work and my family is satisfied that I have a system that works. I'm presently wearing the wrist band and when I leave the house I carry the device with me. I inadvertently pressed the button a couple different times and they got right back to me and reset my system.

6 years ago