Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Edith Memphis, TN

Very happy. It belongs to my mother and it makes me feel more comfortable knowing that she has something as simple as a button to push for help. She has tested it and it went well. The only thing was I had a difficulty getting the price set up in the beginning.

7 years ago

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Jose

Everything is working good so far. The customer support is very good and polite. You don't have to call 911 through your phone, they do everything for you. The service is great.

7 years ago

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Virginia

I especially enjoy the rest button because it is waterproof and I can wear it to bed. I had another company that had a necklace and I would toss and turn and it would go off so that is a big plus.

7 years ago

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Anonymous McDonough, GA

Medical Guardian's device is a little heavy to wear around my neck but I can click to my waist and that makes it better. When I push the button, somebody calls and asks me if anything is wrong, that is nice.

7 years ago

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Kowana Capagli

I have only used this devise for a month and I already had a false signal sent when it was in my purse... I bumped it and it sent a signal... I'm thinking the button you would push in a emergency is very sensitive.. I wish you had to push it harder or the button could be set lower... I was very impressed in how quickly someone responded

7 years ago

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Victoria Stover

Easy to accidentally hit the button. I accidentally hit the button in a parking lot, I had my arms full. The wristband is made of silicone, kind of like rubber. Not real comfortable. I opted to wear the lanyard. It''s a little bulky and obvious.

7 years ago

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Dr Angel M Kelly-Shelby, FNPC for Frank F Shelby

Thorough coverage for all appointments, home, erranding, and local travel pushing the button brought immediate pertinent assessment and assistance : other companies catching on but Medical Guardian is No 1

7 years ago

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Leonard Halleyt Richmond, VA

It was extremely easy to purchase, came right away, extremely easy to set up!! Fortunately, I have not had to use it yet, but feel very confident it will save my life if needed.

7 years ago

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Verified Customer

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Tom Borrego Wichita, KS

While my father has yet to use the service, I did do the "test option" and was impressed with the operator. I was also informed that the battery was low. Feeling confident that we picked a quality service!

7 years ago

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Sarah Heartt Santa Fe, NM

Once we realized that we needed Medical Guardian for my mom, we needed the service and the equipment in a big hurry. Our Medical Guardian sales rep was informative, thorough, and helped us get set up very quickly.

7 years ago

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Robert

I like that it is waterproof and can be easily worn around my neck. I once set off the device accidentally and the individuals on my list were called very quickly. I appreciated that. I find the wrist device to be completely useless but the lanyard and button is very helpful and I use it all the time.

7 years ago

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Anonymous

I like that it gives me a peace of mind knowing that I can push that button and get help. That's just wonderful. I've already talked to quite a few people about it and told them that I really appreciate it.

7 years ago

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Judy

I like Medical Guardian because I feel safe when I have it around my neck because I'm home alone a lot. Customer service listened to what I said and answered me correctly. I have already recommended it to quite a few people.

7 years ago

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Betty Port Huron, MI

I used it once by mistake and they were very quick to respond. I wish the monitor was on the pendant around my neck because I pushed it by accident. Other than that I'm well satisfied with it.

7 years ago

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Anonymous Blue Springs, MO

When I test it they are very punctual and they always ask if I need help. I also have been able to test it when traveling. I've never had to use it but I wear it every day and it give me comfort.

7 years ago

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Richard Carriere, MS

Customer service is very knowledgeable of the system and ready to help with any problems or issues that come up. I always have the medical device with me and would recommend it to friends.

7 years ago

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Glenn Lenoir, NC

I like that it gives me a peace of mind knowing that if something happened to my mom she could get help quickly. When I tested it I got a response right away. I would recommend Medical Guardian to a friend.

7 years ago

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Anonymous Holt, MI

I like the fact that I can take it with me wherever I go and know that I'm covered if I fall. I do test it on a regular basis as per their instructions and the operator responds fairly quickly.

7 years ago

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Sherry Brookline, MO

I live alone now and I depend on it because if I should fall or something would happen I could get the help I would be needing. I'm comforted by the fact that I can trust Medical Guardian and know that I will have help available. Also, should somebody come and break in or something I would have that as additional way to alert that I needed help.

7 years ago

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Roy Getzville, NY

I wear the necklace all the time and I appreciate the fact that there's a necklace or a hand bracelet. I accidentally turned it on once and I was called right away which was very good. I would recommend it to friends.

7 years ago

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Gwen Rocklin, CA

My mom feels that wearing it is not prohibitive at all. We've done tests and that have been fine and they responded quickly. Then my mom has bumped it a couple times and it's gone off. When that happened they always respond very quickly and were very polite as they checked to make sure she was okay.

7 years ago

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Dianne Geneseo, NY

We tested it several times. I had to use it right after we got it. My husband fell out of bed and couldn't get up and I think we used it twice then. The times we have put it on the charger, it hasn't charged right away. I think it's a lot of money, but it's worth it to give us a satisfaction that we know that we can be helped.

7 years ago

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Barbara Port Orange, FL

Medical Guardian is always there. They're courteous and professional. I tested it once by mistake one day and they were very concerned and very professional. I felt very very safe using them.

7 years ago

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Marian Grand Rapids, MI

I think their directions in using it was very helpful. I tested it and the call was answered in the way it should have been. I've had no reason to use it again, I think I understand it very well.

7 years ago

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Ruth Delray Beach, FL

I don't like that I have to carry the big monitor around with me if I go someplace away from my house. I feel comfortable with it. Medical Guardian answered my questions when I called.

7 years ago

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Elsie

I called customer service because something wrong with with the device. In three days they got back to me and had it fixed. I like just knowing that it's there if I ever need it.

7 years ago

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Verified Customer

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Donna

After I fell and ended up in the hospital we decided on using Medical Guardian and so far I'm proud of it. I've already been in touch with the tech support launch and the customer service was good.

7 years ago

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Verified Customer

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Iris

I makes me feel safe. I've never had to use it but so far I've been very happy with it. The features were explained to me and because of that I was able to find something that would be a good fit for me.

7 years ago

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Cheryl Luling, LA

The device has been fully functional and reliable so we're satisfied with the product. We used it one time in an emergency and it worked flawlessly because they called immediately.

7 years ago

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Dorothy Dowagiac, MI

I like the device but have had issues with the fall button. When I tested it worked as long as it landed on solid floor. But, my mother has fallen three times and each time it has not gone off.

7 years ago

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Ross Crescent City, FL

The customer service is very knowledgeable and polite. I like the feeling of being safe with it on. It works when I test it once a month. I would recommend Medical Guardian to a friend.

7 years ago

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Judith Portage, MI

Their support is there when you need it. I called when I fell and they came right away. So, Medical Guardian did their thing and their service was great. I don't like the lanyard because it's black and you can't wear any jewelry or anything else with it. It always sticks out like a sore thumb when you wear it around your neck.

7 years ago

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Marnee Saint Clair Shores, MI

Customer support is wonderful. Everybody's very pleasant and professional and I appreciate that. When I call there is not a long wait. I just wish it worked further distances.

7 years ago

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Barbara Minnesota City, MN

I feel a lot safer with the device around my neck because we have a very large yard that is not the level and I have fallen several times. Now I feel better about walking around because of this medical alert. I'm happy with it and I will continue to use it. The customer service is very nice and understanding.

7 years ago

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Margaret

I have had a couple of problems. I am very satisfied with the wrist one, my only problem with that one is the straps slides, but the lanyard I kept setting off. Overall it works fine and it has been a reassurance for my family.

7 years ago

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Nola

When I call, they are there, so it works. I used it this past Sunday when I hit my head and they got here quickly. I've only used it 3 or 4 times and I have gotten great results.

7 years ago

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Anonymous

It is a wonderful tool for all of us that are either handicapped or live alone. I wear the watch and I have no dislikes. It has gone off and people call and ask if I am okay even when it was just an error.

7 years ago

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Caroline

Medical Guardian is very trustworthy and gives me peace of mind. Customer service is good, when I called, the lady walked me through every detail. The product is good. It is easy to use for me. I highly recommend it.

7 years ago

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Carloyn

It doesn't connect as fast as I thought it. Everybody who I've talked to has been very kind and understanding once I get connected. My grandson pushed the button once and they answered and were very courteous and understanding about it.

7 years ago

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Elisabeth

I like that I can wear it in the shower and when I tested it, the response was quick. Any time I have a question, they are able to answer it right away and if not, they get back to me.

7 years ago

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Evelyn

They are always there, I hit the button accidentally one time and I didn't realize it and somebody came on and it was good. I'm happy I have it and the security it gives me since I live alone.

7 years ago

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Carlene

I like everything and I haven't had a problem. I used it once when I fell and they came and woke up my daughter. They always answer so it's great. I have seen them 10 dollars cheaper.

7 years ago

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Norma

We tested it about 2 or 3 weeks ago and it was a little hard for me to press the device but I think it is necessary to have so we're happy with it and it is satisfactory. I feel safe.

7 years ago

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Edward Elk Grove, CA

Responses were quicker than I thought; I like the response time. When I test it, it takes about 15 to 20 seconds before an operator answers. Their customer service is very knowledgeable.

7 years ago

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Barbara New Port Richey, FL

Twice already I have used it and I got good help. The only thing I don't like is that it only works downstairs and not upstairs. Also I've tested it two or three times and they did not answer too fast the last time.

7 years ago

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Marjorie Peoria, AZ

It is very hot here in Arizona and the straps are plastic so it's very hard to wear in the heat. It also needs a better attachment. When I tested it, they came on right away and told me it was working fine. The one time I talked to customer support, they were right there and very helpful.

7 years ago

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Barbara

It's always handy. Thank goodness I haven't needed it much, but one time I was buttoning my coat and I pushed too hard and it alerted them and they called my family and it was all fine.

7 years ago

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Jan Mesa, AZ

I did test it just to see if somebody was at the other end and sure enough they answered pretty quick. Every time we've called to ask a question or something they're always right there to help.

7 years ago

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Anonymous Montrose, MI

I accidentally hit it and they just called back and asked me about it and I told them it was an accident. I would like a method of having a way to take the speaker with me when I go outside rather than just push the button.

7 years ago

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Margaret Urbana, IL

I like that if I have problems, I can get ahold of somebody right away. Customer service was very helpful. They answered my questions that I had and I enjoyed talking to them.

7 years ago