Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Fern

My mother in law really likes the watch. She doesn't want to wear the necklace but the watch she keeps on all the time. We tested it when we first set it up following the test procedures. Customer support answered all my questions.

4 years ago

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Verified Customer

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Barb

They helped me get it set up but I don't know if they follow through and check up. I don't know how it works. I just wish they called and checked on you to know if your system is working.

4 years ago

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Verified Customer

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Bernice Chillicothe, OH

The wristband is terrible. It needs a regular wristband instead of this rubber but other than that it's alright. I wore my neck thing for a month then tested it and it wasn't working. They sent me a new one but now I'm rather wary of the whole thing. It takes customer support way too long to answer the phone if I've pushed the button. It's probably about 3 minutes but that's too long as far as I'm concerned.

4 years ago

Reply from Medical Guardian

Hello Bernice, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Dec. 30th, 2019

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Verified Customer

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Peggy Holland, MI

I hit it once by mistake and within 10 minutes the police were here. I tried to cancel it but the device didn't hear me. I had trouble hooking it up but customer service helped me through it and it only took a little bit.

4 years ago

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Verified Customer

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anonymous Northfield, MN

I've had fast response when I need it. They answer in no time at all. The thing I don't like is the way it swings when I change my clothes. I'm afraid I'm going to set the thing off.

4 years ago

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Verified Customer

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Elizabeth Baraboo, WI

Whenever I've called the customer support they have been right there and walked me through anything. When I tested it when I first installed it the person came on the line and talked me through how it was going to work.

4 years ago

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Verified Customer

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Zelinda Grand Junction, CO

I was motivated to buy it because I had a horrible fall. I think the instructions could be a little more detailed. I didn't understand all the instructions in the beginning and am still vague on a couple of things.

4 years ago

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Verified Customer

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anonymous Olney, TX

It saved my life the second night I had it. I had to use it because I couldn't breath and an ambulance came and took me to the hospital. I think when you get old like me you need it.

4 years ago

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Verified Customer

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Helen Cuyahoga Falls, OH

I like the fact that she can wear the necklace or you can use the with the watch, I do use the watch a lot. I had another device before this and it went kind of hay wire my son got into this company and I don't know what to tell you, so far I guess its been so well.

4 years ago

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Barb Woitalla Albany, MN

working better than other product I had. the other one kept going off at night when I wasn't wearing it and I am deaf at night when I take out my hearing aids so someone would have to come over to my house and check

4 years ago

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Verified Customer

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anonymous Troutdale, OR

It always works and it tells me when it needs to be charged. Customer service is right on top of things and the first question is "do I need help". I would recommend them to anyone who needs help.

4 years ago

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Verified Customer

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Cheryl E Rantoul, IL

When I tested it it worked fine and I accidently hit the button once and they called right away. I like everything about it. They were helpful when I first ordered it and when I was setting it up.

4 years ago

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Verified Customer

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anonymous Statesville, NC

Everything has worked exactly like they said it would. When you press the button, you get a pretty prompt response. We tested it and pressed it once by accident. Both times we got an immediate response.

4 years ago

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Verified Customer

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Mitsuko Rancho Cordova, CA

I like the bracelet option and the service I received when setting it up. The person on the phone was very nice and helpful. Testing it was very easy, the directions were clear and it worked fine. It was kind of freaky they contacted me after I looked at their website. I thought it was a little invasive.

4 years ago

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Verified Customer

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Leeni

At first I was happy with the device and needed to use it once to ask to my daughter be contacted to assist me to get off a new hammock. I am disabled and simply had nothing to crab on for support to pull me out. Then next week it started to not ho;d the charge. The steady red light showed it was fully charged and I was going to do the adviced test call. But the device had no power left just 2.5 hours later. I called the company and they asked me to put it in charger so they could run a test. I saw all the lights flashing and the lady to whom I had talked to (it wwas Friday) stated she would call me the coming week to give me the results. Anyhow I never received a call. In multiple times the device lost power within few hours and when I tried to make a test call it took at least 15 seconds anyone even answered. I told it was a test and that the device was losing power within few hours. After repeated attempts to see if the device would maintain power as ong as the ad states I called the company and said I needed a return address I could not trust the device. They tried to offer me a discount for monthly payments down to $25 instead the $40. I said I did not want the device any more. and the man still told me what would happen if there was a power outage. My phone is workin and generally with me all the time but I do not take phone with me every time I go to kitchen. I thought the device would be good ia case I fell in the bathroom but then again it is difficult to sleep with that cord around my neck and during the night being sleepy I do not remember to put it on every time. So I saw an add to Fitbit Versa 2 and it is kept in wrist, power lasts 6 days, it has now Alexa so I can just ask it to dial any number via my alexa at home, I can sleep with a wrist watch without it strangling my throat, it is possible to keep on in shower, swimming etc. It has email and text capability. the price is little under $200 so thinking of paying for unreliable device $40/month in 5 months payments I will own the wrists smart watch and have a warranty. This device is supposed to cost $350 that is a joke when it worked only one time. I never used it in shower, never dropped it or mishandled it and within 2 weeks it quit functioning properly, Initial emergency call I was happy with the function and ready to advice friends to get it but when it does not maintain charge more than 2.5-8 hours what happens if I am somewhere out and do not even have a charger with me? i was told that at times there can be defective devices and they would change it but I will not risk that aned will now on advice people to get Fitbit Versa 2 with Alexa shat is like a watch on the wrist and not strangling while sleeping.

5 years ago

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Verified Customer

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Gayle Rogers (spouse)

called for some explanations, waited five minutes for someone, two times and no response, just left it go as no one seemed ready to answer. No one asked for numbers for local emergency such as fire, ambulance etc, no one asked for combination to lockbox on porch

5 years ago

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Patty

We live out in the country and cell phone service out here is not good so that limits the capabilities of the system but we used it last week. They have been very helpful. We had an issue with the first wrist band and customer service corrected it very promptly.

5 years ago

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Anonymous

It's too expensive. It worked well but it costs too much. I do not like the heaviness od the pendant. It doesn't weigh me down but it is heavier than I like so I want to switch to the bracelet. I like that it has a little platform to rest itself on.

5 years ago

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Margaret

I've had it for about six weeks and they've been there and answered questions and done exactly what I think they should be doing. It seems to be working fine when I do some testing.

5 years ago

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Elizabeth Cape Girardeau, MO

So far so good. It is very handy and it makes me feel secure. I live alone and try to be careful but you never know when you are going t fall. It works just fine and they are super nice.

5 years ago

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Verified Customer

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William Arlington, TX

I'm quite satisfied with the product. I've tested it once intentionally, and twice accidentally and all three cases, the response time was really good. I like the feeling of security.

5 years ago

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Verified Customer

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Dorothy

It just gives me peace of mind with my mother. It is a nice addition to all the other security we have in the house and I appreciate that. When we tested it, it was very prompt.

5 years ago

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Verified Customer

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Joyce Keller, TX

The lady in customer service stayed on the phone with use for a good while until everything was straightened out and it was working properly. The device is very handy. It is the best.

5 years ago

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Verified Customer

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Tim

Excellent customer service ( extra characters to meet the idiotic"minimum" requirement, especially, in lieu of the fact that following questions were covered with the short version of my answer.

5 years ago

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Verified Customer

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Mary Ann Moreno

Signing up for the service was very easy - the monitor arrived quickly and it has been very easy to take care of and wear. It gives me great peace of mind to know someone is with me 24/7. Thank you.

5 years ago

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Chris Biggs

I fell in the shower the other day and could not get up. I used my Guardian watch to get help and timed it how long it too. 5 minutes later I had 4 firemen in my bathroom helping me back into my wheelchair. The system works!

5 years ago

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Karen Ernst

The customer service was excellent right from the first phone call . After reviewing all options we picked one that is exactly what we were looking for. Easy set up and easy billing helped to make this an easy choice

5 years ago

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Beverly Rio Vista, CA

Because of distance or location the company warrened me it might not reach. I just tested it and it worked. One time it was fine the other time they couldn't hear me. It would be nice if they made the instructions a little clearer.

5 years ago

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Andrea New Haven, MI

It's right around my neck in case there's an emergency. When I tested it it went really well. They were prompt, precise and right on time. It's good if you have scary symptoms and no ones around not just for the elderly.

5 years ago

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Patricia

When I first got it it went off when we were setting it up and the people were very very nice and helpful. I'm wearing the necklace one. The watch I had but it doesn't stay in the band very well.

5 years ago

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Verified Customer

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anonymous Springfield, MO

It was too long for me and the thing went off. They answered right away. It scared me at first. The guy on the phone told me it was too low for me so my grandson tied it higher. It is a little heavy.

5 years ago

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Verified Customer

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Virgie Jackson, MS

My mother wears it. It's very convenient. She likes the watch better then the pendant. They've been very nice and kind and very patient and they walk through everything with step by step directions which makes it very easy.

5 years ago

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Virginia Stafford, VA

We've had positive experiences so far. It worked perfectly when we used it. It alerted me as well as the dispatcher. My wife wears it everyday. It works everywhere she goes as far as I can tell.

5 years ago

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Verified Customer

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Valerie Patchogue, NY

I can wear it anywhere, any place. I can go to the store or walking and I feel very comfortable. The testing was fabulous. Everyone that I talked to was very courteous and knowledgeable.

5 years ago

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Verified Customer

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Max Waldorf, MD

I have both the watch and the pendant and I like everything about it. When I did testing very good operators came on. Their customer support is real good everything is handled in a professional way.

5 years ago

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Verified Customer

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Sue Ann Drexel Hill, PA

There's 24/7 service, it's waterproof and covers a large area. They were very helpful as far as getting back to me, answering all my questions, following up. They delivered it quickly and it was fairly easy to set up.

5 years ago

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Heather Wrightsville, PA

Medical Guardian has worked well for us. There have been no issues as of now and we've tested it two times and used it one time when my aunt got stuck in the bathroom. It all works well.

5 years ago

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Anonymous Grants Pass, OR

You just push the button and somebody answers. I wish I had it before because there was a time I was on the floor for three hours waiting for somebody to come and get me. It is nice knowing I have it.

5 years ago

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John Fort Wayne, IN

I got to used to the size and it really doesn't bother me having it hang around my neck. Somebody answered within a few seconds when I tested it. The person was real nice and talked to me about a few things about the device. It gives me peace of mind knowing that someone is there if I fall to help.

5 years ago

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Robert Pittsburgh, PA

Medical Guardian is easy to use. It's simple, that is what I like about it. When we first got it, we tested the device according to the instructions and it all went well. It all functions well so there are no problems.

5 years ago

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Verified Customer

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Rosemary hogan

At the time that I decided that I needed a device such as this I knew absolutely nothing about them and I spent hours upon hours researching many companies and medical Guardian is the one that I decided was the best

5 years ago

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Verified Customer

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Anna Joyce Holtsinger / Tammy Peterson

Every time my mother has accidentally hit her button, they have always responded and were very courteous and nice, and sent someone out once as they could reach no contacts. This gives so much peace of mind to our family.

5 years ago

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Dori McCool Tehachapi, CA

I felt a bit like I was being sold when I called to sign up for the product. It seemed important to the person helping me that I pay for a year at a time and I wasn't prepared to do that I needed to try the product out first.

5 years ago

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Czechmate53

I find the necklace a bit obtrusive since I also have my insulin pump in the same area, I have tested the device in several parts of the country and found the service to be very helpful and accurate as to where ia was and what I needed,

5 years ago

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Janice Clark

Purchased for my mother. She mistakenly push her pendant by mistake. The response from your service was immediate. It was a good feeling that someone called her in just a mater of seconds. Thank you.

5 years ago

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Eileen

The set up was easy and the staff was very friendly and helpful. We have not had to utilize the service yet and I hope my mom never has to hit the button but I am confident that she is protected.

5 years ago

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Kathy Syracuse, NY

I've only had it for a short time, but have had zero issues. Knowing I can be in contact with someone asap in case of an emergency, provides a level of peace to my life that outweighs any cost.

5 years ago

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Anonymous Callao, VA

If anything happens all I have to do is push the button. It makes me feel safe because I am here by myself. I used it one time and they came right on the line so quick, it was amazing. I recommend it to anybody.

5 years ago

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Delores Puyallup, WA

They have called to test it and I've had no complaints, everything was functional. They have contacted me if it needs to be charged and so forth so they are there at the other end listening and doing their job.

5 years ago

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Fran

One time they called me and had said that I had pushed the button and I said that I hadn't and I don't know how it had been pushed, but if I had pushed it, they were right there.

5 years ago