Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Cheryll Grants Pass, OR

They helped me set it up and gave me a test when I wanted it. Honestly I'm really pleased with your customer service so far. I had my mother call, but she couldn't hear what the lady was asking. So I told my mom to say "I can't hear you" and then the rep said she could hear my mom.

6 years ago

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Josephine Norco, CA

Wristwatch looks like the Apple watch. It is made with good quality. When I hit the alert button, they responded to it very quickly and called me by name. I am glad that I have this service.

6 years ago

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Shane Reedy

I recommended You to two friends and paid the first 90 days for both Tony and Barb. Tony has already used this device for an ER run.If I find some one in need I will advertise for you!

6 years ago

Reply from Medical Guardian

Shane, thank you so much for the recommendations. It means so much coming from an actual customer!

May. 9th, 2019

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Liz Duhame

Haven't had to actually call for help yet but when we did the test they called my mom by the wrong name in the wrong city . We thought it was fixed after many phone calls and tested the next day sadly same result. Finally by the third day and MANY phone calls later I believe it was corrected. Hope if she really calls for help they know who she is and the correct city and state so she actually get the help we are paying for.

6 years ago

Reply from Medical Guardian

Liz, thank you for your review. We apologize for any initial confusion that may have occurred when setting up your mother's account. We're happy that we were able to get this issue corrected for you and your mother. Please don't hesitate to reach back out if either of you has any additional needs. You can reply directly to this message. Thank you for your feedback!

May. 9th, 2019

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Anonymous Cave Creek, AZ

I've only tested it and they seem to be very cooperative when you're calling about getting your equipment set up. They walk you through the testing and if you have any questions about the equipment there's a customer service person available. They do good follow up and they're easy to get ahold of.

6 years ago

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Anonymous The Bronx, NY

There's nothing I don't like. It's fine with me. Everything is okay. I tested it and everything was just fine. The customer service representative was very respectful and very nice.

6 years ago

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Tommy Joe Black Mountain, NC

I had an issue with my charger and sent me one right away. They were amazing. It went off twice and people answered very quickly. We tested it and it worked great. It's an amazing product.

6 years ago

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Anonymous

I just wear it around my neck and it doesn't bother me at all. He was awfully nice when they put it up and how they did everything here. He was so good in explaining things when he set it up but I haven't seen him since.

6 years ago

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Anonymous

I tested it when I first got it and everything was all right. They were quick about helping. They were there to help. They would ask me if I was okay and if I needed help or anything like that.

6 years ago

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Gary

The only thing is I wish the belt clip was a little smaller so that you could put it in your jacket or put it on a little easier. It's hard to get it on your belt. The quality of the device is the best.

6 years ago

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Joan Robinson

Never got to use it as my kids wanted me to wait a while on a final decision. I did appreciate your customer rep crediting my account after cancelling my order. Hope to be back in touch later in year!

6 years ago

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Rob

Every touch I had with the company was positive. From renting the unit, to setting up with your dispatchers, to returning it when I no longer needed it. Everyone I spoke with was positive and helpful.

6 years ago

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Rick

It appears to be a reputable company, according to my research. Costs are reasonable. Staff very helpful. Equipment appears substantial. Just received it, so we will see how it goes.

6 years ago

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MeMop

have not been with them long; the couple times I hit to either test or by accident, took longer to respond to me than anticipated, but I have no other company to compare to. The equipment arrived quickly and set-up was very easy

6 years ago

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Dorthy Siloam Springs, AR

I really like the GPS because they can find you wherever you are. If you accidentally activate it, they will call immediately to make sure you are okay. They are very patient and will walk you through everything.

6 years ago

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Lucinda Woodstock, IL

I wear my pendant all the time I feel very secure. I like it so much I have purchased one for my sister. I had a problem with my device and they shipped another one out to me right away and I really appreciated that.

6 years ago

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Patricia Strong

6 years ago

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Mrs. B.

Everyone I've dealt with at Medical Guardian has been an absolute professional. I needed help and had to use the system for the first time this week. The performance of Medical Guardian in my time of need was flawless.

6 years ago

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Susan Travis

Their IT issues with getting the account and care chain set-up took a long time. Customer Service arranged appointments they didn't meet, and when they did, the problem wasn't fixed. It took nearly minimally five rounds of talking with people to get the basic problem solved. I rearranged my weekend twice to meet with them, and the issue was not resolved. The customer service people were polite and professional, but getting to the resolution which involved IT, during normal working hours,was terrible.

6 years ago

Reply from Medical Guardian

Susan, thank you for your feedback. We apologize for the issues you had in setting up your account, both from a technology standpoint and in getting your issue resolved in a timely manner. We would like to take a closer look at what occurred here. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will look further into what happened here. Thanks again for reaching out!

Apr. 24th, 2019

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Janet Morrisville, NC

When I had to use it, they were very prompt and got me to the ER so I was happy with the service. They're very cheerful and nice people. I feel like I made the right decision because I have the support I need to live alone.

6 years ago

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Ulvert Oakville, WA

I can't say anything bad about them at all. It has always don't exactly what I expected it to do and it is simple and easy to use, you just have to push a button and help with be on the way.

6 years ago

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Vincent Colona, IL

The woman I talked to was very friendly and helpful in setting it up and the woman we talked to when we were getting ready to purchase was especially helpful and she did a lot of follow up and I really appreciated that.

6 years ago

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Pat Reynoldsburg, OH

I used to be worried about going outside and working in the yard and stuff but now that I wear the device I feel much safer. I have already recommended it to people when they were ready for it.

6 years ago

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Penny Connersville, IN

The one thing I am concerned about is the GPS. My son called me to find out where I was because the GPS told him I was in the middle of a field when I was in the middle of town and that caused great concern to him. So far everything else has been pretty good.

6 years ago

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Geraldine Burton, OH

When we tested the device, we've always had polite, courteous, and rapid responses. Medical Guardian gave very detailed explainations. The customer service is always patient and courteous.

6 years ago

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Valerie Redding, CA

I have been satisfied with the service. This past Sunday there was a false alarm. The fire department and the ambulance was there in a very short time but I did not call them so I don't know how that happened.

6 years ago

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Florence Tabiona, UT

We tested it about a week or two weeks ago and it was great. They responded right away and gave me information and everything and resetting it. Ever since we started the process, Medical Guardian has been extremely helpful.

6 years ago

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Cathy Moore

I've tested my device a couple of times and the response time is to slow!! Also my first call button I wear around my neck had a default and went off by it self and I was told to put it in wrap it up and put it in the freezer so it would disconnect from the unit, while the company did overnight a new one. It made me uneasy, if there had been an emergency and I wasn't aware of the old one had a default I wouldn't have known. It also is a little to expensive for Seniors on a set income such as myself. I am actually thinking about looking into other companies, but my real concern is slow response time.

7 years ago

Reply from Medical Guardian

Cathy, thank you for your feedback. We're sorry that your experience with one of our devices has not lived up to your expectations with regards to the response time. We would like to troubleshoot your device to make sure everything is working as it should. So we can best assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the
device user (if different), their address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 16th, 2019

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pattyb Flinton, PA

I'm having trouble with the metal used in the neckpiece. First of all I couldn't use their nylon cord b.c. it was too long, even shortened as far as it would go. I replaced it with a sterling silver necklace. The metal in the Guardian that connects to the device gives me hives. Other than that, it seems like a good product.

7 years ago

Reply from Medical Guardian

Patty, we're happy that you're satisfied overall. If you are still having issues with allergies, please reach back out. If you can provide us with your full name, address and phone number we will be in touch. Any information shared in your response will not be posted publically. Thank you for your feedback!

Apr. 17th, 2019

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Rosemarie Massena, NY

Customer service was not only extremely helpful, but they were also knowledgeable. The pendant is also very convenient, and the website was helpful in determining which pendant to choose.

7 years ago

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B Ball Ground, GA

I've only had it a month or so, but I'm pleased with the service so far. I like that I got the bracelet and the necklace - I can just leave the necklace by my bed at night, which I think is a pretty neat idea.

7 years ago

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Anonymous Kent, WA

Every time I call needing information, they provide it with accuracy and speed. Everyone that I have worked with at Medical Guardian has been terrific. IT is a good company to work with.

7 years ago

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Brian Denton, TX

Their customer service is great and they always make sure everything is okay when you call. I like that it is portable and I can take it with me travelling. It sometimes takes 2-3 minutes for them to answer your call though.

7 years ago

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Ruth

I am disappointed because they told me I could take it to the grocery store, but in reality, it can only go as far as a football field. I don't like the wristband because I have lost it twice because the band is not long enough.

7 years ago

Reply from Medical Guardian

Ruth, thank you for your review. We are sorry that there was some confusion about the functionality of your system. We can definitely get this fixed for you. So we can better assist you here, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Have a lovely day!

Apr. 10th, 2019

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Anonymous East Rockaway, NY

The customer service is responsive and helpful. It's comfortable and then I don't notice that it's there. We got the pendant and keep on accidentally hitting it so every time they called with a good response time.

7 years ago

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Scott darsney

Needs some improvement app crashes. Needs a spiral band for seniors. Easy to trigger an alert accidentally all the different apps are confusing and don't seem to work right. Voice out of watch. Is impossible to hear for deaf people. Charger attachment needs better visual cues for elders to attach

7 years ago

Reply from Medical Guardian

Scott, we thank you for your feedback. Looking at your account it looks like we were able to successfully swap out your defective device for a new one. We hope this has resolved the technical issues. Feel free to reach back out, you can reply directly to this message, if that is not the case. Regarding the watchband itself, you can get it changed out a watch repair shop to something that better suits your needs. Thank you for your feedback about the device functionality itself. We will take this into account as we work on improving its functionality. Have a great day!

Apr. 11th, 2019

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Lynn

I don't really have any idea on what's going on, but it works I guess. I thought the GPS device would be in the necklace or wristband, but I have to take the GPS device with me everywhere as well.

7 years ago

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Thomas F

I like the fact that it covers me wherever I go. The only thing I don't like it having to wear the wrist band, but it's better than the necklace. Any time I call, I get my questions answered promptly and to my satisfaction.

7 years ago

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Patricia

I think it's very convenient and fast. I love that you can wear it anywhere, even the shower. I tested it as soon as I got it and they were there within no time, I was very pleased with the speed of the service.

7 years ago

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Barbara

I fell three of four days ago and they called my daughter and the emergency people were here to pick me up off the floor. It only goes 1,300 feet from my house, I wish it was there for me when I am shopping and driving.

7 years ago

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Kathy

Prices were fine. The only thing about it that I really think would be a good idea for them is when they ship the equipment is to give them a second charging device because if you can only get 250 feet away from them I could be down the stairs and they're not going to hear me.

7 years ago

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Martha Warrensburg, MO

I haven't had Medical Guardian very long and if I had any questions, they've answered them. I get these robo calls and Medical Guardian says there's nothing they can do about it.

7 years ago

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Anne

I have the watch and it is not well designed to fit on my wrist which is rather small. I had to make myself a strap to use underneath to make it more comfortable. Every once in a while it rings and I have a hard time figuring out why because it doesn't tell me why, it just rings and then stops.

7 years ago

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Francis And Julia Lacombe, LA

Any interaction I've had with the customer service has been great. When I tested it, everything seemed to be okay. As soon as I pushed the button to test it, I've gotten a response.

7 years ago

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Jean Amherst, VA

I don't think I'm going to like the necklace. It's a little heavy. The customer service said that I needed to try it and then he would talk about exchanging it out for the bracelet.

7 years ago

Reply from Medical Guardian

Jean, thank you for your feedback. If you still need assistance in changing out your necklace to the wristband option, please reply directly to this message with your full name, address and phone number, and we will be in touch about getting this issue resolved for you. Thanks again for your review!

Apr. 8th, 2019

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Laurell Indianapolis, IN

I like it because it's small. It just goes around her neck. When I tested it, everything was clear. It took a little bit longer than what I thought at first when trying the device.

7 years ago

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Richard Hopkins, MN

It was just a little slow with the follow up. I had initially called Medical Guardian because I was interested in getting a device and the guy literally called me back every day for a week. It was annoying but I did wind up getting the device so I guess that worked.

7 years ago

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Jacqueline Hidden Valley Lake, CA

The customer service is very responsive and answered all my questions. I like everything about the device except the fact that I sometimes press it too easily when I don't want to press it.

7 years ago

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Nelson Winter Haven, FL

The test worked perfectly as far as the response is concerned. I strongly dislike the feature that requires you to touch the watch in order to read the time. This is very inconvenient and makes it so that most of the time I really want to use the watch as a watch, it isn't possible because I am doing something else with the other hand and can't reach over and touch it.

7 years ago

Reply from Medical Guardian

Nelson, thank you for your review. We're happy that you like your device overall. We appreciate your feedback regarding the functionality of your watch. We will take this into consideration.

Apr. 4th, 2019

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Lula Franklinville, NC

We haven't had any issues. Everything has been fine and any questions have been answered quickly. It doesn't have to be recharged. It can be worn all the time. We've tested it and everything's gone fine.

7 years ago