Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Wanda Bisig \\ Cincinnati, OH

I have had no reason to use their services but so far all has gone well . I needed to use customer service since the product was not acting as I had been informed. Customer service wasvery patient and solved my problem. It would have been nice if I had been prepared that I might have to have the product reprogrammed upon plugging in.

4 years ago

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Verified Customer

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Linda Fredericksburg, VA

Medical Guardian made sure that I was okay. I think I may have pressed it to test and asked if I needed help. I said - no just testing - and then they took the address and stuff again and make sure that was right.

4 years ago

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Verified Customer

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Pearl Corunna, IN

They are prompt and thorough. They take good care of any issues or problems. They do a really good job. There is always room for improvement but they are very good responding to things.

4 years ago

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Verified Customer

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Kay Wilmington, DE

It is very convenient. It is easy to charge up. It’s a good value. They’ve been fine. They are helpful and answer questions quickly. It is very calming and through which is very nice.

4 years ago

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Anonymous Apex, NC

The protection is thorough and I like that. All the pieces, such as the lock box on the door, allow me to be independent. It gives a great deal of assurance for both the person who uses and the relatives.

4 years ago

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Verified Customer

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M Tewksbury, MA

Everything seems to work well. It is excellent quality and easy to use. It makes me feel secure. I love wearing it in the shower. Everyone I or my husband has had on the phone has been very polite and helpful.

4 years ago

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Verified Customer

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Dorothy Dover, OH

I got the information I needed on my first call. I got the device for my mother and it gives us peace of mind if something happens she would be able to get help. It worked perfectly on the first try.

4 years ago

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Verified Customer

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Fred Deer Lodge, MT

There is an immediate response when I test it. It gives me assurance in case of an emergency. The only thing I don’t like is that it feels bulky under my shirt. It would be nice if it were smaller.

4 years ago

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Anonymous Brunswick, ME

Easy to use for protection. When I test it, they answer immediately and the alarm is very loud. The equipment came right away and it was easy to set up. It is well worth the money.

4 years ago

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Verified Customer

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Ken Saint Joseph, MO

Their equipment’s quality is excellent. The response has been quick. I used it once when I fell and it called the fire department and they picked me up off the floor. I have to wear it backwards because of the lights.

4 years ago

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John Kent, OH

They seem to actually care. They are friendly. I like everything about the device. I feel safer so that next time I fall, either my girlfriend or the ambulance will be notified.

4 years ago

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Louis Harvey, LA

Overall, it is excellent. The distance from the base being one hundred yards is excellent but the bad thing is bringing the base with you when you leave the house. The people are courteous and it works very well.

4 years ago

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Janette West Columbia, SC

Used it twice when I fell on the floor and couldn’t get up and once for a vertigo attack. They came and took me to the hospital so it was good. I got prompt service and that is the kind of the support I need.

4 years ago

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Anonymous Raleigh, NC

If I am away from home at any location, I have the ability to have emergency services anywhere I am. I like that. The results were what we expected when we tested it, which is good.

4 years ago

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Verified Customer

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Rosemary Palm Desert, CA

They are very good about answering so I am very pleased with medical alert. I had to use it about a week and half ago and they had the paramedics right out here. They were very efficient and knowledgeable.

4 years ago

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Verified Customer

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David Wildomar, CA

I like that the button is around my neck. I actually had to use the device when I got stuck on the ground and I couldn’t get my neighbors or friends on the phone so I had the paramedics come get me.

4 years ago

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Verified Customer

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Nan Clearwater, FL

Every day I have a nurse come by and they tell me that this is the best one on the market. It is a nice piece of equipment that gives both you and your family peace of mind. It works beautifully.

4 years ago

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Verified Customer

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John Auburn, AL

Medical Guardian’s people are very nice and attentive. They did a good job with customer service. It is a comfort to me to have it by my side at all times. I have had no problems with it.

4 years ago

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Verified Customer

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Leland Lafayette, IN

Customer support has been very helpful every time I’ve called. They are very cooperative people. They come right on. I have the device around my neck all them time for protection. I am happy with it.

4 years ago

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Verified Customer

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Patricia Ocean View, NJ

I paid for the whole year to help save money but even with the monthly fee, the price is very reasonable. Most people could afford it. It is very easy to use and everybody is willing to help. I am happy with how quick it is.

4 years ago

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Anonymous New Castle, PA

Medical guardian is a little more expensive than others but it works well and they respond really fast. When I talk to somebody, they work with me. It is heavy around my neck and I have to charge it often.

4 years ago

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Verified Customer

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Annette Jay, ME

It took them a little bit longer than I would have liked to answer the machine but they are courteous and the person knows what she is supposed to do and got somebody here as soon as they could so we are happy with it.

4 years ago

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Anonymous Philadelphia, PA

The band makes me a little but itchy. I am glad I have it. Customer service resolved my problem that I had with the machine, I had been given a defective on or something, in the beginning.

4 years ago

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Ronald Shepherdstown, WV

The process for set up and response is not adequate. Had trouble contacting the call center to get information and clarify their response procedure. Sales is not very supportive after the sale and you can't reach tech support from a phone if you have issues after normal business hours which is not acceptable for a 24/7 emergency response unit.

4 years ago

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Shirley Loenser

It could not have been any easier from the consultant who helped me get the correct unit to my situation to the easy setup instructions. Everyone has been pleasant and very helpful.

4 years ago

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Anonymous

Only thing that I think is that the button should be recessed a little bit to make it a little more difficult to accidentally push the button. I like that it covers most of the 48 stated.

4 years ago

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Patricia

So far I am happy with Medical Guardian. It’s worked fine. Their responses have been immediate. We had to drill holes in the plastic so that the wristband fits because my wrist is 5 inches around.

4 years ago

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Verified Customer

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Helen

The monitor doesn’t keep a charge very long, that’s the only thing I don’t like. One time I called customer service, the gentleman walked me through it. He seemed very knowledgeable.

4 years ago

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Verified Customer

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Sophia

I researched a lot of companies and they seemed to be the best. Everything works perfectly when we test it. The gal comes on and it is great. They are patient and answer all my questions.

4 years ago

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Shane Baxter

Customer Service was great! My mom recently fell and she live alone so I started researching medical alert products for her and the families peace of mind. Greg was the company rep. and he did a fantastic job in educating me on the product and assuring me that my mom Jean would be safe wearing Medical Guardians alert pendant!

4 years ago

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Cyrena hileman

Customers reviews online. At&T is not strong in my area. Called to return the device and was told they also use Verizon. Waited for new device,it downloaded right away with Verizon. I rated a 4 star because the rep should have told us about both options

4 years ago

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Verified Customer

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Gloria Jones

I've had my Medical Guardian about 4 months. I accidentally punched my dial 4 to 5 All I can say is they promptly answered all the calls. I will always have the Medical Guardian. I recommend it to everyone

4 years ago

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Anonymous Bothell, WA

They are very attentive and prompt with the response when I pushed the button. I purchased it after the death of my husband for my own safety. I like the knowledge that it is there 24/7.

4 years ago

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Verified Customer

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Dorothy Elkridge, MD

I do like that the blue light lets me know it is working and it’s not without a charge. I tested the device once and it went right through. Customer support has been responsive.

4 years ago

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Gloria Stratford, CT

One of the main reasons we got Medical Guardian is that it has fall detection. I like that there is no additional equipment, it’s all contained in one unit. I would prefer to have a watch band instead of hanging pendant and I think it could be a bit louder and customer support needs so work and could be more responsive but I do feel like the people genuinely care about their customer they just need to follow up.

4 years ago

Reply from Medical Guardian

Hi, Gloria. Thank you for your review. We are glad that you have had a generally good experience thus far. We do not offer fall detection around the wrist, as this tends to increase the frequency of false alarms. If you need anything else, please do not hesitate to reach out. Thank you.

Jul. 6th, 2020

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Anonymous Linden, VA

When it first came, one of the devices, the neck pendant, was not working properly but when I called and explained this, they sent me a new one right away. Customer service was helpful and cooperative. I tested it and they called me back shortly and checked to make sure I was alright.

4 years ago

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Verified Customer

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Maryann Edmond, OK

I got it for my mother. I like that there is an option for a necklace or bracelet. We tested it right after we got it and it was working in all good order. They’ve answered all my questions.

4 years ago

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Anonymous Clearwater, FL

Everything works perfectly so far. It's very easy to wear all the time. It’s not that sensitive where you have to be cautious about it. They’ve been very helpful any questions I’ve had.

4 years ago

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Anonymous Grass Valley, CA

I’m satisfied with medical guardian. I haven’t had anything I disliked. It works fine. I have no trouble with it. The person who gave me instructions was very nice and clear.

4 years ago

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Nellene Morrow, GA

It’s good knowing I have security if anything happens to me I can smash the button and get help. The magnification of their voice was very good when I tested it the first time, though the second time they answered the phone, they had a very faint voice.

4 years ago

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Verified Customer

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Gerald Faribault, MN

It's the best quality. There's only one device, not three that you have to put all over the whole house. You put it around your neck, which is very easy to do and it's very easy to use.

4 years ago

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Linda Fremont, CA

I dislike that I can't have a clip on it that can use to put it on my bra. They have sent me a clip, but it's not the kind I can sue. I tested it when I first got it. They were very easy to work with. I'm very happy with it.

4 years ago

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Hazel Poplar Bluff, MO

I'm 95 years old and I like the idea that it keeps me from having to have somebody with me all the time. I'm an independent person. I tested it when I got it to see if it works and I feel totally secure with it.

4 years ago

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Faithlyn Pompano Beach, FL

They were right there to talk to me and explain things to me so I didn't have to wonder what I was working with.I tested it and was surprised because everything went through. I'm very comfortable with it.

4 years ago

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Rose Fountain Hills, AZ

Everybody has been very nice and very helpful and I'm glad I chose them. It's a little heavy and I find it hard to not have it swing around under my shirt, but other than that I like it fine.

4 years ago

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Norma Evart, MI

Generally I dn't like the idea that I have to charge it every three days and sometimes it will quit on me while I'm out shopping or something. I did use it one time and they were very helpful and it was fast. Their service was excellent at the time I needed help.

4 years ago

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Dolores Fort Mohave, AZ

They let you know when she needs help. We like that we are alerted when my mother falls. I don't like the fact that if she's in the bathroom she can't hear the speaker when she hits the button and they say "Can I help you?" We've used it twice. Once to call the paramedics and one called the daughter.

4 years ago

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Theresa Clinton, IL

We tested it about a week and a half ago and the girl answered right away so it was very satisfactory. There's nothing that I dislike. It's convenient and very handy. I have the bracelet instead of the necklace so I can take it of at night or anytime I want to but it's still close to me.

4 years ago

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Sharon Grandstaff York, PA

I've only had the device since April but sometimes the charge only lasts for two+days, always preceded with an event that the unit gets extremely warm to the touch when worn under a blouse. I wear it that way to keep from having the unit swing into furniture every time I bend over for something.r

4 years ago

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Donna Hagerstown, MD

Bc I feel they respond quickly. I have not had to use it thank goodness. But when I had to order another another necklace button they responded quickly and I received it quickly. Also was friendly.

4 years ago