Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Yvette Cloud New Orleans, LA

I purchase the medical alert for my dad that lives alone. I am able to sleep at night knowing if he feels any distress all he have to do is press a button and he will receive the help he needs.

4 years ago

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William Tucson, AZ

I did have one problem with the device I wear around my neck is that broke I out in hives all around my neck because the cord it came with was bothering me, so I decided to take that off and put a little chain wear around my neck and now the hives have just gone away. I would like it if they had representatives around here whom I could talk to.

4 years ago

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Jacob Oakdale, CA

Their customer service is friendly and easy to talk to. The device is easy to wear. My only feedback on it is that I believe there's fall detection on it and I'm not sure how hard is that device is supposed to fall for it to work. I've tried testing is and I haven't been able to get the fall detector to work.

4 years ago

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Corine Chico, CA

I haven't had to use the device, but I set it off twice while I was wearing it around my neck and I leaned into something really hard when pressed the device up against my chest and I got somebody on the phone right away asking me if I was okay--that reassured me that it really works. I don't like it hanging around my neck.

4 years ago

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Barney North Babylon, NY

It looks good and it's easy to charge. When I first got it, I tested it, and they responded quickly and asked me questions right through the device and other than that I never had to use it. Every time I call, someone's been responsive and answered my questions.

4 years ago

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Rusel Edmonds, WA

We haven't had any experience with any problems so everything is fine. I just charge it every two or three days and I haven't had to use it, which is good. One time, I threw it on the bed and I got a call right away.

4 years ago

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Janis Indianapolis, IN

Well it's always there with me, I like that. I don't particularly like it around my neck but I guess I'll get used to it. I've tested it but I haven't had a chance to use it--I hope I don't have a chance to use it.

4 years ago

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Yvonne And Norman Northfield, VT

Well I like it because it's always there ready to use. The only time I used it was accidentally but I got an immediate response, which was good, and then we were able to sort out the fact that it was an accident.

4 years ago

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Zachary Quincy, MA

Well I tested it when I first got it, and it worked then, and then I had an accidental press a little bit later, and they were very prompt to respond to that as well but I was able to to say that it was an accident and so they wouldn't need to send anybody out.

4 years ago

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Elizabeth Oakland City, IN

My mother was having a seizure and she was able to push the button and call for help and get an ambulance to come to the house. It is easy to use, and they were very responsive and professional. However, the fall detection does not always work, in fact my mom did fall a couple times and did not detect it in those cases.

4 years ago

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Liz Plano, TX

I like the confidence and I actually have had a fall and gotten help with Medical Guardian so I'm satisfied with it. I fell in my kitchen and broke a glass all over the floor, I was able to get help and from the fire department. The only problem I had was the operator did not get the fire department the code for the lock box.

4 years ago

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Louise Mesa, AZ

I guess I like it because it's just real handy to put on, so it's convenient. Anytime I've asked them questions or had anything, they've always just been right there to give me answers.

4 years ago

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Dixie Saint Paul, MN

I would recommend Medical Guardian to anyone with a difficulty in health. The necklace is fine except that it sometimes bumps into things and the alarm gets set off and I have emergency contact with the staff.

4 years ago

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Laverne Chicago, IL

I like that it's a protection for me and that I can use it for falls or whatever. The only complaint I have is that it goes off too fast. It doesn't even have to hit the ground and the machine makes an alert but I can press it and just continue, but the other thing that I could use is a new grip that ties in the back of your neck to hold the string. That fell apart right away so I just had to make a knot. Other than that, it's been perfect.

4 years ago

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Joyce Danbury, CT

Medical Guardian gives me security, I feel fine with it. The quality seems fine. I've never used it, but I have tested it when I accidentally hit the button and they answered immediately.

4 years ago

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Dorothy Superior, NE

Well actually you know when I press the button to test it it goes through and you know I can hear everything really good and your person in the other end seems to know who I am.

4 years ago

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Elaine Calumet City, IL

I can't say that I dislike anything I just love it. I feel very secure with it I mean its just great. When I tested it, it worked fantastic. The response was almost immediate.

4 years ago

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Robert San Rafael, CA

I just like the way that it will alert people. I like it that if I fell and knocked myself unconscious the impact or the acceleration would also call headquarters and tell them to give me help.

4 years ago

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Carolyn Marbury Arlington, TN

Two separate times my button went off and I was not called to see if I needed help. They called my daughter in NYC instead even though my daughter who lives 1 mile from me was supposed to be called first. They sent ambulance before my daughter in NYC was called. They did not call me first and I had my phone with me as I always keep my phone nearby. Three times I have talked to someone in the office about this issue that keeps happening. They just check monitor and say it’s ok. The last time it went off the monitor said 3 times call in progress and then stopped, but no one came on and asked me if I needed help and a few minutes later my daughter in NYC called me to see I was ok and I said yes and she said they had called her and had an ambulance on the way and it arrived a few minutes later. The last person I talked to about this said maybe the person monitoring did not have her headset on. There is no excuse for that. If this happens again I will cancel and go somewhere else.

4 years ago

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Arlene V. Arcara Tuckerton, NJ

Satisfied with service so far and have had good response when testing the device or accidently activating it. Question why blue signal comes on and off intermittently. Don't recall it doing so when initially began using it. Not satisifed with why this is doing so when I questioned one of the responders. Otherwise all is good.

4 years ago

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Carol Palmdale, CA

In general they are very good. I am very happy with the service. I get good response times. The only problem I have with it involved getting used to it more. It seems to be very sensitive so I am learning to be more careful.

4 years ago

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Shirley Granada Hills, CA

My mom is the one who wears it and we like the sense of security it provides for her. They are very quick to respond. She is hard of hearing so it can be a little difficult for. It would be nice if there was a Bluetooth connection for her hearing aid, that would be really helpful.

4 years ago

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Anonymous Longview, TX

Customer support has been great and the cost works for a family and that was a huge factor in our decision and it still meets her needs because she doesn’t have internet coverage.

4 years ago

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Frederick Mechanicsville, MD

According the maintenance book it is supposed to last fived days on a charge it really doesn’t last more than three days that is my issue. I like that I am instant contact with a person to get me help.

4 years ago

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Roger Mapleton, UT

The medical alert device is good. I've been lucky that I havent really had to use it. One night, I rolled over and laid on it and they called me and asked me if I was alright.

4 years ago

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Sue Pensacola, FL

Medical Guardian has given me a greater sense of security since I live by myself and have health problems. I feel protected. It has done everything they promised. The people respond when I test my device each month.

4 years ago

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Lorna Worthington, MN

Well it's a little bit heavy, it gets in the way sometimes. I have tested it in my bra and stuff and then its not so bad, the cord is a little bit long on it for me, it'll be okay for taller people. It went off accidentally when I bent over that chair or something and I accidentally hit the button.

4 years ago

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Richard West Point, GA

One of my cats knocked it off my nightstand and they called within two to three seconds. The response time was good. I am satisfied. I wish I had before my wife passed because I could have called 911 faster.

4 years ago

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Sandra San Antonio, TX

Without hesitation, they were there when I used the device. I’ve tested it a couple of times and the response is always good. I love knowing I can get help immediately. I feel safer.

4 years ago

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Bessie Moscow, PA

Within a minute they answered. It was fast. One time it went off by mistake and they sent the ambulance. They were ready to take me to the hospital. I do wish there was a key in a box outside.

4 years ago

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Anonymous Fort Wayne, IN

Its comforting for me to have service at my finger tips. I like that it is lightweight but I don’t like the cord around my neck. It would be perfect if it was a ribbon. It works fine. The person was nice and competent. If I ever really needed it, whoever answered would do their best to help me.

4 years ago

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Diane Clearwater, FL

Whenever we contact medical guardian, they have been so helpful. We got it for my mother in law. We like it. It was really easy to get. Testing it was fine. It is worth the money.

4 years ago

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Linda West Bend, WI

It could be a little cheaper but there isn’t anything else I dislike. They respond quickly and their responses were accurate and helpful. It is small and easy to carry around. I like that there is GPS.

4 years ago

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Terry Deer Lodge, MT

Medical Guardian was a Christmas present from my family. I like that it is readily available. I don’t like it when I accidentally hit the button and it goes off but if I do somebody always comes on and asks if I am okay.

4 years ago

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John Masonic Home, KY

So far I like it for my father because it is convenient. It was real quick when we tested the button. They were friendly and answered all my questions. As far as I am concerned it is the best product.

4 years ago

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Anonymous Belton, MO

It's been great. The voice is crystal clear. Once when I hit the button while putting away the dished, they contacted me and asked if everything was okay. It is very responsive.

4 years ago

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Jill Mount Horeb, WI

Having medical guardian makes my family comfortable. If I would fall, I would be able to get some help. The response time is good. They responded very shortly which I appreciate.

4 years ago

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Peter Bokeelia, FL

I like that it works independently and it does not rely on some base unit in the house and I like that I can wear it in the shower but I dislike the charging base, it does not make good contact.

4 years ago

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Merna Orlando, FL

It's nice to know that people care and someone is always there. I am happy with the medical alert device except the cord’s magnetic connection kept coming loose and I have to charge it often but it works very well.

4 years ago

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Anonymous Clarksville, TN

I like everything about the device. I accidentally turned it on one day and they responded right away, so I feel that their service is good. I like having the sense of security it gives.

4 years ago

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Jean Rockville, MD

I feel very secure using their medical alert device. I originally had difficulty with the connection during testing, but they were able to fix that and handle my request well.

4 years ago

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Anonymous Cooksville, IL

I like the fact that it makes me feel more safe having it. I dislike that it goes off easily because it's very sensitive. Their customer support is very excellent and I'm very satisfied with them. It's a little expensive, but they're very trustworthy.

4 years ago

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Anonymous Easton, PA

I really like that you can wear this device around your neck rather than on your arm. You can also take their device in the shower. When you test it, they immediately answer and are patient with you.

4 years ago

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Julie Fulop Cleveland, OH

I have not yet had to use them for a medical situation. However I have bumped my wrist bracelet quite a few times and they have answered and have always been very pleasant and kind and helpful and I appreciate that

4 years ago

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Mary Heflin, AL

You can wear this device around your neck, but it gets too heavy and in the way when you bend over because it jerks on your neck. Whenever I've tested the device they're very prompt to answer. So far, I've been very pleased with it.

4 years ago

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Gloria Johnstown, OH

It gives us peace of mind knowing my mother in law has help if she needs it through her medical alert device. We haven't had any problems with it during testing. I did notice however that it takes a long time to get the call through to someone which is kind of concerning. Every time we've called customer service they've been very good to us.

4 years ago

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Joan East Hartford, CT

The device seems very simple because all you do is press the button and someone is there to talk to you. We tested it once and within 15 seconds someone else was on the phone asking what you needed. We haven't had any issues with it so far and we're very happy with it.

4 years ago

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Geraldine Waterford, CT

There is nothing I dislike about medical guardian. I like that I don’t feel alone. It is loud and very convenient. The response was immediate. I would definitely recommend it to all my friends.

4 years ago

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Lorraine Danvers, MA

It seems fine. The one thing I don’t like is the thing you put around your neck is much to long if you’re not very tall. It goes down to my belly. That is my biggest complaint. I like it much better than the other one I had before. This one is more compact.

4 years ago

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Reid Wafrock Pacolet, SC

Device and service working well. My only complaint is the billing department double bills me every month and I have to dispute the charge through my credit card company. I have spoken with MG customer service but the issue has not been resolved.

4 years ago