Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Joanne L Owens Olympia, WA

It gives my husband peace of mind when he's not with me. Very courteous, I've never had a problem. I test it all the time whether it's on purpose or not but it does work and I haven't had to use it in crisis situation.

3 years ago

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Karen S Redding, CA

It's expensive. I got a new one and it was supposed to charge up faster and it was a little smaller and its what their intention was I guess, but it needs to be charge like twice a week so that isn't very good. Guardian comes out right away after I push the button. I've used it several times and whenever I have pushed it, they come out and it do real good with the fire department. When I fall it had never gone off, I had to call them. It would be better if I fell and there was an alert.

3 years ago

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Joanne Freehold, NJ

They're very professional and they answer my questions and they're very courteous. I like that it's reasonable and it's convenient. I tested it and I haven't actually used it as there was no need for me to use it as of yet.

3 years ago

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Anonymous Salem, OR

Operates well during tests and it is very responsive, there is nothing to dislike. The only feedback I have is when you replace the device, they should have a way to return the device so it can be discarded properly.

3 years ago

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Anonymous Williston, VT

So far I like everything about medical guardian. They answer within a shoer while. I wear it all the time, in and out of doors. It is a bit pricey but you get what you pay for.

3 years ago

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Phyllis Auburndale, FL

It's a pretty good product. They've been super responsive. They call back within 15 seconds. I like that it is small and convenient. I dislike that it goes off frequently by accident.

3 years ago

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Frank Quinton, VA

When I need them, they are always available. They come on immediately. Everything has been perfect so far. I am very happy with it. I can leave the house and know my husband is taken care of if he falls.

3 years ago

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Christine Crescent City, CA

Kinda big and awkward but it works. I have hit a few times accidentally and I have always gotten an immediate response no matter what time of day or night it is. They are very concerned.

3 years ago

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Anonymous Maumee, OH

Customer support has been very good. I test it about every three months and I had to use it once because I feel in the yard. It was good. I feel the essence of security when I am out by myself.

3 years ago

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Artie Palmer Dallas, TX

I've never had a Medical Alert before but before getting mine I did some inquiring to other people and after a couple of weeks decided on Medical Guardian. So far I've been very pleased.

3 years ago

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Rochelle Glestein Delray Beach, FL

Just ordered this service for my Mom recently, luckily she hasn't had any accidents and needed to use her device, but it's great for peace of mind when elderly family members live alone.

3 years ago

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Mildred Bristol, TN

They are always very friendly and do things when you call. It doesn’t take forever to get through to them. I like that the device calls a call center not 911 automatically in case it s not an emergency.

3 years ago

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Carolyn Huntington Beach, CA

The only problem I have with the device is there is a little light that blinks, I notice it night. It is probably there to make it easy for people to find but it bothers me. I called customer service and they told me to push a thing but it didn’t work.

3 years ago

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Wren Milan, MI

Love the GPS feature. I could be anywhere in the country and Medical Guardian will find me and get me help. The response is extremely fast. Almost immediate. Everything goes smoothly.

3 years ago

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Patsy Johnson Sterling, VA

The reason I did not give a 5 is because we haven't had to use it yet. So far, your sales people were wonderfully thorough and helpful. Your testing capabilities have been perfect so far. The website was helpful. I will hold out on the 5 until your services are actually needed and see what happens then.

3 years ago

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John Hill

Disappointed that that you system does not alert me to the fact that medical/law enforcement personnel hae been contacted. Inadvertently trigged my unit and was not aware of doing so till the aforementioned were at my front door. Being a new subscriber I did not recognize your calling number when yoHave subsequently taed your calling numbers to my Button so I will immediately recognize any call from you. Would be nice if we were alerted to activation in a manner, other than a phone call. Possible to have the unit flash??

3 years ago Edited January 10, 2024

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John Schantz Portland, OR

They didn't send the warranty information with the box Ôºå who made the whole process confusing for my parents at the end me and then they never sent it to me till about 2 weeks later and I had by that time I didn't even know what to do with it

3 years ago

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Linda Buck Salisbury, NC

Fortunately, I have not had any medical emergencies. I have tested it twice and it was answered quickly and the person answering has been very polite and made sure I was OK.

3 years ago

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Charles Winter Haven, FL

On the occasions we’ve used it, they have performed exactly as I expected. I needed the fire department come and help me. My husband lost his so I think they should replace it but I don’t know what the procedure is.

3 years ago

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Judith Shelby, NC

So far everything is great with both support and the dive. I test to make sure it is working anytime I want. It gives a lot of confidence. It could save my life without hassle.

3 years ago

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Anonymous Covington, VA

I’ve bumped it accidentally a couple of times and they have been very polite and cautious to make sure they know if something is wrong. I feel confident that if I needed help, they would be there.

3 years ago

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Jean Huntsville, AL

So far I have been well pleased. I have the watch. There are no problems with it. Everything went fine when I tested it. Thet were very courteous and knew what they were talking about.

3 years ago

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Rhonda Linn, MO

I am 85 years old and my daughter got it for me. I am glad to have it. I feel safe with it. It flashes blue and I don’t know if that means I have to recharge it but everything has been fine.

3 years ago

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Loretta Mount Solon, VA

A bit heavy for me. I wanted the bracelet because that is what my brother had but that didn’t work out so it is heavy around my neck. I test it every month and they’ve done a good job. The battery doesn’t hold.

3 years ago

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Edmund Ruskin, FL

Someone is there on the other end twenty four hours a day, seven days a week. They are easy to talk to. The person I spoke to spoke slowly and clearly. I was neat that she could tell me how much power I had left.

3 years ago

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Shelley Watsonville, CA

If I have another bad fall, I feel like I am protected. It makes you feel secure. I have a hard time hearing and I had to ask them to speak up, that is the only thing I didn’t like because they were supposed to know.

3 years ago

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Keith Hamilton, GA

Works when I test it. It gives me security because I know my wife has the freedom to go places and not worry if I get in trouble because I can press the button. They are always ready to answer my questions.

3 years ago

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Cynthia Croft Newton, KS

When we ordered the devise, we ordered the fall protection. Some how the sales lady did not put it on the order. This devise was purchased for my 88 year old aunt who already had fallen in the past. She fell again after the devise was purchased and she had the devise on, but since it did not have the fall protection, she laid on her concrete car port for an unknown amount of time with a skull fracture, brain bleed, every rib broken on right side and a broken pelvic bone until her neighbor found her. We thought we had the fall protection, but since the sales lady for this company did not do her job, she laid their and suffered. The company offered us lifetime fall protection, which is nice but not enough for what my aunt went thru, and we asked for it in writing and we still have not received it, so can the whole company be trusted?

3 years ago

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Robert N Post Mantoloking, NJ

The device is a little bit hard to figure out how to exactly wear it. A shirt with a pocket when wearing some kind of covering as a sweater in winter is easy, but in summer with few clothes on it is hard to figure out what to do with it.

3 years ago

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Mark Murphy Pittsburg, CA

Because my dad had just received his devise two weeks earlier and he fell and broke is pelvis. They were great contacting me and staying with him on the device until medics arrived.

3 years ago

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Lloyd East Wenatchee, WA

I've tested my device a few times and it works, but I haven't had to use it for real yet. They always answer the phone when I test it and they say what they said they'd do. I'm very happy with it!

3 years ago

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Linda Macungie, PA

I love having the security knowing that if something happened to me they would contact the EMT's. I tested it when I received the divide and they answered immediately. They were very efficient!

3 years ago

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Lida Reno, NV

I like that it's so convenient and gives me confidence that I can get around the whole day without falling on my face. The only drawback is that I have to charge it, which means I have to take it off.

3 years ago

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Bill Bothell, WA

Their device is easy and quick to use. My husband fell off the steps and after I pushed the button, an ambulance was called here within ten minutes. They are extremely responsive and kind.

3 years ago

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Dianne Lake View, SC

If I press the button and it is not an error, they automatically dispatch someone out. They respond immediately and ask me if I am okay. I like that I can wear it in the shower because it is waterproof.

3 years ago

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Anonymous Aiken, SC

The only criticism I have is I never got a full accounting of what I paid and how much was for the hardware and the service. I’ve tested it several times and works like it is supposed to. It was easy to set up and use. It is sensitive and they are very responsive. It comes in wrist bands or necklaces so you can make adaptable to what you need.

3 years ago

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Anonymous Southport, NC

My daughter got it for me because I fall a lot. I am satisfied with it. I have tested it to make sure it is charged about once a month. I have also used it several time when I have fallen and I can’t get up. Somebody comes on the line and they send somebody out to help me.

3 years ago

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Anonymous Orangeburg, NY

I would prefer it if it were lighter. It is a little cumbersome to wear. I have to be careful because one time I set it off in a restaurant and I didn’t notice so they called the restaurant and the police were there to check on me. They did what they said they would do it was my own stupidity that made the call.

3 years ago

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Agnes Auburn, CA

Happy to have it. I fell down and 911 came and helped me. The ambulance took me to the hospital. It is kind of big so I don’t love wearing it but I have had to use it two times and it has been there for me every time.

3 years ago

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Roland Arden, NC

When I activated the device, they were very helpful. The device is convenient and easy to charge. Sometimes you don’t even notice you have it around your neck. It is easy to access so I am satisfied with it.

3 years ago

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Duane Schofield, WI

It gives me peace of mind knowing that even when I am not in the house my dad has some to call to help. Each time we have tested it, it has been really good. My dad has even accidentally bumped it and it worked. We have it set up so it calls me first.

3 years ago

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Kathy Germantown, MD

Everyone has been helpful. It is easy for my mother to use. It is small though it could be smaller. It could also be a little more affordable because they are on a budget but we see the value of it.

3 years ago

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Robert Saint Michael, MN

I am that this is an option because it gives me peace of mind. It quickly calls for help when I need it.It works as expected. All of our questions have been answered by the company.

3 years ago

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Roberta Lutherville-Timonium, MD

Everyone I’ve spoken to has been very helpful and supportive. They did a great job getting an ambulance for me. I like that it can be out of the way but there when I need it.

3 years ago

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Anonymous Portland, OR

I dislike having to wear it. It's big and for the technology of the time it seems like it's too big. Maybe the technology is starting to show its age. I don't really see what was wrong with the med alert bracelet that I had years and years ago. It says one eight hundred number on it, it's a lot less money too.

3 years ago

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Bill Tucson, AZ

The device is lightweight, it can get wet, the magnet is nice to get off and on for my husband. We had the option if he falls it'll go off automatically without having to push it. Stays charge for quite a while.

3 years ago

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Joann Milwaukee, WI

We had to use it. The device did not work as planned when the signal went off. She hit the button and they were trying to get in touch with her and talking to her but she couldn't hear them because the signal was breaking up. She couldn't understand what they're saying. I got a call on my phone and my phone said spam alert, they left voicemail that said your family member is not responsive we're sending EMT. She was okay but the medical Gaiden box was defective.

3 years ago

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David Williamsport, PA

We seem to have some trouble connecting with the service sometimes. I know my grandfather is hard of hearing so he has difficulty actually hearing through the device with the volume and all the way up.

3 years ago

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Fred Homosassa, FL

What I really like is the security that it gives me. My wife has passed away and I'm here in this house alone and I've already fallen once. That's one of the reasons that my son bought it for me and I'm thankful he did.

3 years ago

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Anonymous Middletown, OH

It’s a little bug around m neck but that doesn’t bother me and I know they are good to respond because I bumped it once in Kroger’s. I feel more secure. It is expensive.

3 years ago