Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous

I was so pleased with it I told a friend about it and he ordered one. The fact that it's a GPS is also very reassuring. Someone has responded almost immediately the times it's been activated. Rapid response.

3 years ago

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Mary Madison, AL

I like having it but I don't like it flashing, it's super bright. I had an accident when I was opening the mail box, something happened electronically when I put key in the box and it made the thing come on and somebody was there immediately.

3 years ago

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Marilyn J Plymouth, WI

I love the app because it allows me to keep an eye on my mom even though we live in separate cities. I know to tell her when to charge the device and all sorts of things like that. If she falls I get the alert and they call her to make sure she's okay.

3 years ago

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Lee Everett, PA

I'm completely happy with it, we don't have a problem with it. I test it on the first of each month and I get an operator and she says everything's fine and verifies the right address and it works fine.

3 years ago

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Sandra Penn Valley, CA

Once when the telephone was disconnected and I had to get back on to guardian and they called right away to make sure everything was okay. The device itself has given me a rash from the necklace.

3 years ago

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Garnet Streetman, TX

The quality of the device is excellent. Customer support has been great. I like that I got something I can do to help when I fall. I was playing around the house then it bumped against the loose cabinet and went off and they were quick in responding.

3 years ago

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Anonymous Navarre, FL

I dislike the size, it would be nice if it had a smaller size. But it's alright and I don't lose it. It lasts a long time, the battery is charged up and lasts a long time. Overall it's worked out well. I've only tested it once and it worked fine. The company called back to check on me.

3 years ago

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Susanne Phoenix, AZ

They got to us quickly and it was very clear and they were very professional. I like the convenience of it. I wish it had a bigger range so I could hear it from across the house.

3 years ago

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James Bolivia, NC

Nothing bad about it. I like it because it's always there to help me out if I need. Tested it when I first got it and everything was fine. It's adequate for what it does. I've got no complaints.

3 years ago

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Anonymous Cincinnati, OH

I've only had it a few weeks and so far there's nothing about it that I do not like. I've been wearing the necklace and It isn't too troublesome. I would say I'm happy with with it.

3 years ago

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June Hartsville, SC

I like the fact that when I first got the device, it was working properly. And I dislike the fact that it's not working properly now. I've called Medical Guardian numerous times - one of them being yesterday- and the person I spoke with told me that she felt that I needed to call a different number with Medical Guardian and tell them to send a new unit and that the unit I currently have is not operating properly. She gave me a number, which to be perfectly honest I have not called yet, but I plan on calling them and telling them. There were times when I would test it that the call would never go through.

3 years ago

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Bob Plano, TX

It's very small, so I don't know notice that I'm wearing it. I test it every thirty days and I've had no issues. I wrote and complained online about an issue and they sent me a new one. The only comment I would make on that was they were a little slow to respond but they did respond very positively.

3 years ago

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Tommy Las Cruces, NM

I feel a lot more calm. I have a lot more peace of mind because now I know that my dad has it and if something happens he can get help pretty quickly. It's easy for him to push the buttons.

3 years ago

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Denise Magnolia, TX

I had a fall and I used it and they came and got me and took me to the hospital. It was good that they came quite quickly. I feel safer knowing that I'm wearing it so in case I fall or something else happens it's right there very handy for me.

3 years ago

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Catherine Schenectady, NY

They come online so quickly when the button is pushed. I've tested it and set it off accidentaly a few times. I am relieved knowing that I have it, especially the G. P. S. factor when I'm driving.

3 years ago

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Janice

It's a pretty straightforward and user friendly device. They have great customer support. We tested the device and it worked, it was good experience. I like that it'll keep my mom safe safe.

3 years ago

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Anonymous Lake George, NY

I tested it when I first got it and it worked. I talked to the person and it was very good. I'm getting used to it. It did go off accidentally and I did talk to someone and tell them that it was an accident and that I was okay.

3 years ago

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Barbara Boerne, TX

The price was right and the coverage is what we were looking for and everything is working out well. I wear that necklace every time I go out in case I fall and I need to use it. Customer service was very helpful.

3 years ago

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Alice Fort Worth, TX

I like that it can go around my knee and I can take it to the bathroom, outside, and in the garage. When I called they were concerned and wanted to know if I was okay. They were very fast

3 years ago

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Elizabeth Myers Peoria, IL

I started with a bracelet, it was very difficult to close and would not stay clapsed. It fell off somewhere and after searching the house it is gone. I'm quite disappointed because I preferred it to the necklace. The necklace is very sensitive and has gone off 2 or 3 times without my pushing the button.

3 years ago

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Michele Thomason (daughter of Betty Lee) San Jose, CA

We paid for fall coverage and when my mom fell, we weren't alerted. When I asked about this, I was told that it has to be a really "hard" fall before Med Guardian is notified, so I'm not sure why we are paying for this portion. I also notied that my mom's necklace broke and was told a replacement was on the way and we never received a replacement.

3 years ago

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Ken Nicholson Hiawassee, GA

They are always on the ball so to speak. My mom has hit it by accident several times and they are right on it calling and if no one answers the phone they call dispatch promptly.

3 years ago

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Dawn krager Twin Lake, MI

I have 2 people I helps get these devices, one hasn't heard a word from company, medical alert has checked in thru emails even says device needs to be plugged in, medical alert is much better by far

3 years ago

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Joe Ritchie Belton, TX

It works good except for receiving a call to the numbers designated. There are so many robot calls and unwanted calls that we do not answer any calls except those in our directory or those recently called. The number calling us with Medical Guardian is not a fixed number you can put in your directory, thus the calls are ignored from Gardian. This can result in emergency coming when a mistake is made by pushing the button. They need a universal number that calls the nominated persons to inform if the alert is activated.

3 years ago

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E. Melbourne, FL

A couple weeks ago I had a really bad fall and they came through and picked me up so I'm happy with it. I would definitely recommend it. I feel comfortable having it on, the wait was not long when I used it after I fell. I was satisfied.

3 years ago

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Ellie Lake Mary, FL

Everything is fine. I haven't used the service yet but the hook up was relatively easy. They're very clear when they communicate to you. We tested it and they called me right back. They are very good.

3 years ago

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Eldon Mountain Home, AR

I like the device. I wore it all the time and one time I dropped it very hard and then a lovely young lady's voice said do you need help. I thought that was interesting that even when I just dropped the device I was talking to a lovely young lady.

3 years ago

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George

I wish they would make a device where you could have a base in each room. Otherwise it is kinda hard to communicate. They speak English well and answer questions and email needed information. I like that you have the button to push register on the neck

3 years ago

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Frank Grand Rapids, MI

I like the comfort of knowing that you can be in touch with somebody if you're in trouble. So far 5 I have not had any bad experience with them. I tested it in the beginning and it's fine.

3 years ago

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Anonymous Wichita, KS

I haven't had to use it, but one time I did accidentally pushed it and they answered me right away when I didn't need them. If I would have needed them, they would have been right there.

3 years ago

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Anonymous Keller, TX

There is a feeling of confidence to be able to be alone, knowing that there's someone always there to help. Anytime I have tested it or dropped it there was an instant response.

3 years ago

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Arlene Fort Lauderdale, FL

The customer service that helped me to set up the device was okay. The only time we tested is when we first set it up. We just made a phone call to them to set it up and they activated and said it was active in and refreshable and that was it.

3 years ago

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Anonymous Dallas, OR

It's always there when I need it. Once I fell in the bathroom and they had to come call the ambulance to come and help me up. They were there almost as soon as possible. I just appreciate them being there when I do need.

3 years ago

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Jeannie Schmitz Cordova, TN

I signed up for medical guardian because I'm 70 years old and babysit my 2 year old great grandson. It's very conforting to my family to know that if something happens to me, help will be on the way to care for the child.

3 years ago

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Andrea Norris Clarksdale, MS

I've not had to use medical Guardian since I got it,but I don't like carrying the monitor with me when I go out. It's too big & cumbersome to hang around the neck & most of the time I can't get the holder to fit on my waist band or pocket It's too tight & I can't get it on & oftentimes I just forget to carry it with me since I have to remove the little black one from around my neck

3 years ago

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Amos Cottondale, FL

They were always there. It's just handy to have it, it's good to know you've got somebody in case you need them. I have more accident with pushing the button than anything else but that's alright.

3 years ago

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Don Early, IA

I can't say I have any dislike, but it's there when I need it. I've tested it two or three times since I've had it, but I've never had to actually use it. The machine is good to have, I am grateful to have it.

3 years ago

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Betty Theodore, AL

They immediately called back and made sure everything was okay when I tested it. And I like that it was an immediate response. It is convenient and good for my mom while I am at work.

3 years ago

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Diane Huber Covington, LA

Fortunately, we haven't had to use them for a real emergency. But button was pressed by accident and contact was immediately made. Questions were answered immediately and testing the service went well.

3 years ago

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Debbie Uhrin Carmel, IN

I have not had to use Medical Guardian for an emergency yet, but have accidentally push the button a few times and they respond immediately. It gives me comfort to know that they are there.

3 years ago

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LeRoy Shoultz Lecanto, FL

We have only had our system a little over a month. I feel much more secure that before. The two minor things that bothered me: Having to pay the first whole year up front and during monthly checks, seeming to wait for an operator for a time that would seem eternal in a true emergency.

3 years ago

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Marilyn Spencer, IN

Very efficient and fast. It is kind of expensive. But I like it because I know it's always there in case I need it. I've used it a couple of times and everything was working, I got a call. I'm glad I have it.

3 years ago

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Caroline Tucson, AZ

I think it's super. I've not had any problems with them or anything so I'm happy. I've tested a couple of times by accident and they called me right away and and took care of the situation.

3 years ago

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Anonymous

I'm really extremely happy. Anytime we need help with the device or have questions and they are answered by a real person, we've never had to wait with our calls. We'll continue with medical guardian.

3 years ago

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Nicole Jacksonville, FL

Every time my mom dropped it it works. They call right away. I don't have any dislikes about it. They've responded in less than thirty seconds. They are really polite and courteous I never have an issue.

3 years ago

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Jessica

I did use it by accident once and they came on and I said that I'm sorry I made a mistake so I know they're there if I need them. It makes me feel safe. I have to charge it every few days, and it's really easy to use.

3 years ago

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Anonymous Hastings, MN

I like it because it's very simple and easy to use and because it makes me feel very safe. I tested it but I've not had to use it and I'm very grateful. Is excellent and very quick.

3 years ago

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John Fort Wayne, IN

I liked that it that it works. I like that I can take it in the shower with me and don't have to worry about it. The only thing I don't like about it is that a couple times it's actually fallen off, but otherwise I am very happy with it. I had a great response.

3 years ago

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Anonymous Mechanicsburg, PA

My mother in law has it. She likes it, but she got the bracelet and it's a bit bulky. When we tested it it worked great, and when we used it it worked great. They responded very quickly and they did everything they were supposed to do. We have been very pleased with that.

3 years ago

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Edward Festus, MO

As long as I'm in the house outside, I can't hear the machine. If it goes off. That that's the only drawback I see on it. But I'm fairly satisfied with it. There isn't a backup battery for it

3 years ago