Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Christine Crane, MO

They're doing good for me. They're good. I was at home one night and I had slipped out of bed, so I had to call the people to come get me. It's a good device. I really like it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 13th, 2023

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Verified Customer

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Bonnie Madison, WI

I don't like the way it looks. It's too clunky - I understand it needs the chain and has to be easy to manuever. But I've had to give up my jewelry to wear this clunky thing. The people I've talked to have been very nice.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bonnie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 11th, 2023

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Verified Customer

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Carole Renton, WA

My first one had smaller holders at the top and broke and the one that I got to replace it is much more sturdy. I had an immediate response to replacing the device when I broke it.

1 year ago

Reply from Medical Guardian

Thank you, Carole. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 3rd, 2023

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Verified Customer

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Ann Elizabeth City, NC

I think the quality is really good. I wear it in the shower, I wear it all the time. The only time I take it off is to charge it right beside my bed and if I wake up in the night to go to the bathroom, I put it back on.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Ann. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 3rd, 2023

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Verified Customer

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Barb Belle Vernon, PA

My mom is up in years and she's not necessarily technically savvy, and Medical Guardian spent some quality time with her to make sure that everything was installed properly and working as it should.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Barb! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 3rd, 2023

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Verified Customer

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Carol Lincoln, RI

I had pushed the button to make sure it was working and the girl came on, and she said "Are you okay? Do you need help?" I said "No, testing." And that was the end of it. So that was very good.

1 year ago

Reply from Medical Guardian

Thank you, Carol. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 3rd, 2023

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Verified Customer

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Alice Greenwich, OH

My mom, she set it off accidentally a couple times and she gets called right away so she knows it works so it makes her feel at ease. It's user friendly. It was very easy to set up.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Alice.

Mar. 30th, 2023

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Verified Customer

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Bernice Valdese, NC

I like the feeling of security that I didn't have before, knowing that there was something there that if I had a problem I could notify someone quickly. I have accidentally set it off multiple times and they have been good about it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bernice! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 30th, 2023

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Verified Customer

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Bonnie Ludlow, IL

I dislike the weight of it, but I like that I have a wide range of functionality as far as the range. My mom tested it several times and it's worked immediately, so it's a quick response. They are very courteous, and very clear with their direction.

1 year ago

Reply from Medical Guardian

Thank you, Bonnie. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 30th, 2023

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Verified Customer

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Alice Seattle, WA

It's lightweight, easy to wear. I have found that when I do my monthly check-ins, the people are very polite and I appreciate how easy it is to handle when I push the button to check in. Everything works very nice.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Alice. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Verified Customer

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Athanasios Pearl River, NY

The customer support was great. When I first purchased the medical device, and then when we tested it a couple of times just to make sure, everybody was very courteous and helpful.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Athanasios! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Verified Customer

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Bonnie Greenville, SC

One time I fell when I was cleaning my cat litter in the bathroom. I had been sick and I could have taken the time to have gotten up, but I wasn't physically strong enough, so I did use the device. I told them to call my next door neighbor because he was the one that would get here first, which he did, and he got here really quickly and got me up.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 27th, 2023

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Verified Customer

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Carole North Little Rock, AR

It's been very trustworthy. It could be a little faster. I've had excellent response. I've used it a number of times in Florida. Very good experience and quick results. Quick response.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 27th, 2023

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Verified Customer

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Anonymous Lottsburg, VA

I've had to use it twice and they come right on and answered. It doesn't stay charged long enough if you have to use it. If you started early in the morning, by mid afternoon you don't have it anymore until you recharge it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 27th, 2023

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Verified Customer

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Anonymous Spearfish, SD

I have no complaints about it. Sometimes it goes off and I don't know why when I wear the thing I wear around my neck. I've tested it and everything was fine. I haven't had any problems with it.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 27th, 2023

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Verified Customer

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Annette Goose Creek, SC

I feel safe with it. I know I have help at a moment's notice. I have not had to use it, but I have accidentally pushed the button and they were real patient with me when I told them that I accidentally pushed the button.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Annette.

Mar. 27th, 2023

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Verified Customer

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Ann Colorado Springs, CO

Everything has been fined so far. We've only used it for testing, but everything has been working fine. The service was very prompt and we received a call right back directly.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Ann! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Edna Webster City, IA

When I pushed it by mistake they immediately answered and asked what could they do for me, or help me. I've had a lot of issues with my heart and everything else, so I'm glad it's with me.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Edna.

Mar. 1st, 2023

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Verified Customer

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Louann Weslaco, TX

I've only had to use it once and it was prompt. I had fallen and when I fall I can't get up because I have two knee replacements, and so they were here pronto and had me up in no time and everything went well.

1 year ago

Reply from Medical Guardian

Hello Louann, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Jack Owasso, OK

We've tested it, we've never had to use it yet, but I love the app. I live a long ways from my father, and my father's the one that wears it, and I can read it from my app if I can't wake him up, and I love that.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jack! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Anonymous Cincinnati, OH

When I first got it, I took it out of the packaging and immediately I tested it and my call was answered immediately. Thank goodness I haven't had to use it for a medical emergency.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Terry Marmon Paola, KS

I've only had one experience and it was excellent. They called me right away. I don't like it hanging and I don't like it clipping on my clothes. I think I would do better with a bracelet.

1 year ago

Reply from Medical Guardian

Thank you, Terry Marmon. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Timothy Gladbrook, IA

It does give everyone a sense of my safety. No one's afraid to leave me, they can actually go about their business and then I can handle my own business. What I don't like about it is that it's a little bit large hanging on my chest.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Timothy! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Anonymous Miamisburg, OH

You receive it, you put it on and it's ready to go. The little charger you can have right by your chair while you're watching TV and put it in the charging station and then when you get up to go somewhere, it's ready to go with you.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Melissa Perry, FL

When I was trying to put the watch on, it fell down the stairs and the alarm didn't go off to say that I had fallen, so that concerned me. But every time I've needed the device it was there right away.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review, Melissa! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Roger

I'm very happy, very satisfied with it. Gives me great peace of mind, and I love it. When my husband's device fell off him the police and fire were here within 5 minutes. IIt's hard to hear on it when they're talking to you.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Roger! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Vina Smethport, PA

It's lightweight and I wear my necklace every day and it gives me a great feeling of security. Especially when I go out in the car. I feel more safe. It's been excellent. It's been real reliable.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Vina. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Rose San Luis Obispo, CA

Every time I've experienced talking with them, they have been very positive. I accidentally hit it and I was not available to turn it off so the Fire Department came, but everyone was very nice about it and understood that it was an accident. I like the fact that it's available for me wherever I am.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Rose.

Mar. 1st, 2023

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Verified Customer

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Shirley Mesa, AZ

It's larger than I expected it to be. It shows through my clothing and whatnot. My sister has one that's smaller. The response was pretty quick. The paramedics were here within 5 or 6 minutes. I have called twice to see about replacing the unit I have with the smaller unit and have gotten no response. I've also called twice about the billing, I'm supposed to be getting the quarterly bill and I haven't had one yet.

1 year ago

Reply from Medical Guardian

Hi Shirley, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Mar. 1st, 2023

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Verified Customer

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Phyllis Spiceland, IN

Anytime I have questions or need information I could get my answers. I like it very much. I keep it with me at all times and wear it around my neck and I just feel comfortable knowing it's there.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Anonymous Yucca Valley, CA

They show that they care about the quality and whether or not it's working for me. It looks good. It looks like it's extremely well made. They've been really nice to me. They've been following up. They have been very thoughtful and considerate in contacting me and sending me messages about if everything.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Anonymous Bay City, MI

I wish it would it would hold the charge more than than 24 hours because one time I just didn't charge it and it was nothing there. Other than that I have no complaint. I really like it. I feel safe with it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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J.W.

It's been working out fine. If I have to bend over and pick up something that I've dropped on the floor sometimes it rings. But I've learned to hold it when I have to pick up something.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, J.W.. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Anonymous

They are quick to respond and very knowledgeable. My medical device charges properly. I think the one thing that I like about it is that it it offers various languages. It's not just English, you can pick whatever language you want. Based on the customer need.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Patricia Kansas City, MO

I like the convenience of everything. The only thing I don't like is my cord is too short and sometimes I lean up against my desk and it'll set it off. I'm very pleased with it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Patricia. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Sharon Edmond, OK

I like the fact that it's always with me and the peace of mind that goes with it. I tested it when I first got it and they were very patient with me when we figured out that I messed up. I'm very happy to have it.

1 year ago

Reply from Medical Guardian

Hello Sharon, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Ronald Columbia, MO

It's been very responsive. The only times I've activated have been accidental. Every time that the button is pushed I get a follow up call. I'm pretty confident that if I had needed something, I would get.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Ronald.

Mar. 1st, 2023

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Verified Customer

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Shirley Amarillo, TX

It was easy to assemble. It's comfortable to wear. I just tested it one time with one of them on the line to make sure it worked and it did. They've answered all my questions from the beginning.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Shirley. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Brian Dunnellon, FL

It works and it's wonderful. I was out in the backyard trimming some trees and I fell down and I couldn't get up. Three huge men came out and picked me up and got me on my way.

1 year ago

Reply from Medical Guardian

Hello Brian, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Richard

I think it's quite expensive, but I'm satisfied with the service. I inadvertently leaned up against something and I set it off and immediately got the call and I told him everything was OK. Very prompt response.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Richard.

Mar. 1st, 2023

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Verified Customer

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Anonymous Bend, OR

They were very helpful, very thorough with with any questions that I had or in describing what I needed to know to operate the device. I'm a little worried about making sure that it is charged, but this is new to me so I'm sure things will get easier as I go along. I would prefer to use the wrist band rather than the lanyard around my neck, but I have difficulty getting it attached so that I can wear it.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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Irene Lady Lake, FL

My wife and I fall down and I've been able to recover. The fire department helped to get me up. They came down quickly. They were able to deal with the issues that I had quickly as well.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 23rd, 2023

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Verified Customer

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Anonymous Indio, CA

I'm home alone a lot and it gives me the security to be able to call if I am away from the phone. I've had an opportunity to use it a few times and it does work for me. I've got some issues with it, and I guess they all revolve around battery life and battery charging. Customer support is good.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 23rd, 2023

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Verified Customer

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Martha Dallas, GA

I had some questions in the beginning but I got those answered. For a while I was seeing the blue light come on and I didn't know it was supposed to, so I had to check on that. They get to me real fast.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Martha! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 23rd, 2023

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Verified Customer

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Jerry North Lima, OH

I like that there's a layer of security because I'm in an independent condominium and so I would need it if I should fall. It's easy enough to charge and easy enough to hang around my neck and be available.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Jerry. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 9th, 2023

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Verified Customer

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Ellen East Wareham, MA

I love that I just plug it in and it recharges itself in no time at all. I'm very confident that if I needed help that the help would be gotten for me. There's really nothing that I don't like about it.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 9th, 2023

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Verified Customer

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Floyd Suffolk, VA

I've tested it a number of times, it's always worked fine. I had a situation just the other day that my daughter had to get in touch with you folks and it worked wonderfully. We were very happy.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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James Dekalb, IL

I had trouble with the contract, but overall they've been really great. I tested it once and I wasn't even sure if I was doing it right, but right away they got back to me, so I knew that I was. They were great about getting back to me right away and making sure it wasn't an emergency or anything.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review James! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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Verified Customer

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John Indianapolis, IN

Just the other night I fell and I had difficulty getting up and down and I had to use it. They've always been real responsive on any questions I've had and any problems. Everything's good. I like being able to wear it away from the house. My only problem is that when I fell it did not detect the fall, I had to press the button.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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Edna Albuquerque, NM

My mother-in-law had the device and she hit it and they called us to let us know. We have cameras in her house now and we looked and we saw her sitting in the chair. We found out that she hit it doing laundry. So it definitely gives peace of mind that we know if something happened to her that we would know about it.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Edna.

Feb. 9th, 2023