Medical Guardian

I got this for my mom. She has been falling a lot. I found this company on google and they had really good reviews. So far we are very pleased with the product. We went with it because it is so simple. We haven't had to use it yet, but I know that it works. We give them a 10.

It was something that I saw and because my mother-in-law lives so far away we felt this would be a good idea. I am satisfied that when I'm there with her she checks with them and they respond. We've never had to use it yet, so I hope were satisfied. At this point were satisfied.

It was very good, I've had no problem in operating it. I‘ve called for assistance to ask questions and they've always answered them. Sometimes I touch it without realizing I did but their always nice when they answer they just wanna know if I need help and I tell them no it was an accident and that's all that I have to do.

It's very good. I got the pendent for the monitoring of my safety you know the one where you push a button if i'd fallen down and I need help so I went on the internet and searched for the best coverage. I had another one prior to this just because I'm disabled my MS and I have equilibrium problems I can fall. Basically I have no use of my left leg so I have had falls in the past and I've had some kind of protection for several years and so I then decided to switch to medical guardian because it was more reliable. The setup was very easy, I handled that all by myself. Easy to understand and very good. My experience with the sales rep was also good. They left out a few things or maybe I failed to ask. I was upset that there wasn't a 24 hour customer service because the monitoring is done separate by a different company then the people who manufacture it and sell the device so it's a different company that they monitor several different accounts so it's not just medical guardian and so that was kind of a bummer that I didn't know previously. I do have some issues about that though that I think that they have that are detrimental to them. Like I said they don't have the people who monitor us, if you call and say I'm at a different address they say, “well will make a note of it.” But you have to call them during their operating hours so it gets into the computer. It's just the last group I was with, if you called the people who were doing the monitoring they had computer access to my account and could update anything, but every time I call in I have to repeat. Even at medical guardian they don't keep my home address in the system. They just deal with where you were last and where you are going to. I can't say I'm going back home because they don't have my home address permanently put in there nor do they have the pin numbers for my lock boxes. That doesn't get saved! It's very irritating! That's the biggest problem I have with them is that they don't retain any of your files. That's unheard of! I'm sure there billing department has my home address and all that you can be sure of that when it comes down to money they go it. To constantly say where I am at and then call and if it's after they close, which I have in my cell phone, I've got a call back during the separate hours. In fact, medical guardian is one phone number I have and it's Monday through Friday 9:00 am to 9:00 pm but on weekends which is usually when we're coming and going there only open from 9:00 to 5:00 and then for our customer service it's provided by a company called mobilehelp and they have an 800 number that you can call them rather than pressing the button and you can call them and say well i've returned home. Well, they don't have any of that data where you can give them your address so you have to again repeat what your front door pin number is, but you really have to call again the next day to medical guardian. I think that is the biggest failing in the system. You have to constantly be calling 2 numbers to update where you are and you have to update what the lock boxes is because we have a home in Northern Wisconsin that we go to and it's got a different lock box and a different key number. So it's just a little aggravating that they don't in this day and age where everything follows you around like a puppy every time you go to a website you get cookies and all this stuff that they can't keep track of your data better...that's my biggest problem with them. I was using a device that verizon had called sure response and they had great data working with another company that was doing the data and that was doing the monitoring. They had several but they would always answer the phone as sure response. They knew if you were a sure response customer just by your phone number and it would come up on the screen immediately if you called or pushed your pendant. The thing was that the pendant wasn't water proof and the transmitter was in the pendant that you hung around your neck and you couldn't get it wet cause it couldn't function so what good is that? So anyway I wanna stay on medical guardian but that would be the biggest problem I have with them.

Excellent and easy to use. Much better than EDT which I had previously had because the button I press for help is around my neck and I had previously had EDT and was not happy with EDT because I had to the actual button only rang where the base unit was which was not very useful because it wasn't with me.

I recently had surgery, and when I had fallen the last time, we decided to get one. The people at Medical Guardian were great to work with. My experience so far has been very good. It is nice to have peace of mind that in the event that I fall, I can press the response button and get someone to help me.

Everything was so simple throughout the entire process from purchasing to setting up. The level of service from the people I worked with was superior. Medical Guardian is probably the very best one on the market. They cover the whole USA and make you feel extremely confident when you're out and about.

My mother lives alone, so after doing a Google search for medical alert systems, I found Medical Guardian. It was very easy to set up. The company has always been very quick to answer any questions we have had. We haven't had any issues at all. Overall, I would give them 10 stars!

I first heard about Medical Guardian on the internet after looking for something for my mom in case of an emergency. We went with the monitor that goes around the neck. My mother had something similar in the past, and we decided that it was time for her to get a new one. The whole process from start to finish has been very easy.

I first saw Medical Guardian on the internet, and my mother saw an ad on TV. We didn't initially buy one of the medical alert systems until I came home one day and found my mother on the floor where she had fallen. I told her that we needed to get her something that she could push if that happened again so she could get help. The peace of mind that has come has been great.

Doctor advised that he needed it. We haven't used it, but we feel safe with it. Sales team has helped us numerous times like when we had a hurricane and they promptly responded within 5 minutes. Perfectly satisfied with it.

Ordered the basic package. We haven't used it for any particular reason other than just testing it once a month. Very easy, simple to use. Very courteous employees and took the time to answer my any questions my family had.

A family member first told me about Medical guardian and I decided to get the mobile and home alerts for my elderly parent who lives alone. Overall, the service has been excellent and customer service has been very helpful. The system is very easy to use and comforting knowing that help is only a phone call away.

We first learned about Medical Guardian through a publication that we got. We decided to purchase it because we are elderly and needed some extra security just in case anything happened. We have the emergency access button and have been very satisfied. The people are also very easy to talk to.

I discovered Medical Guardian while I was doing some online research. I purchased it for a loved who lives alone. He wears the pendant that is monitored. The portable service provides him with safety wherever he is in the country. Overall, the service and sales team have been good. I only wished that they would broaden the scope so it is tied with the local police.

Great customer service, quality product. My mom lives with us due to Parkinson’s and Dementia. It gives me much needed peace of mind to know she has this added protection and monitoring.

I like the fact that i can sleep easier, knowing my Mom Will get help if and when she pushes her button. She has accodently pushed it a few times, Sorry for that, but it has helped her to understand how it works!

There was one time when mom went to put it on the charger and knocked the whole charger on the floor, and they did call. So I was pleased with that. But that's the only time we've used it.

I've had absolutely no issues since we purchased the device. I'm very satisfied and also thankful I haven't had to use it. I tested roughly once a month, but I've not had to use it.

I like it because I don't have to have a cell phone to call somebody. The battery life is pretty good. I can charge it all night and it'll go blue. And then when it turns red, I need to charge it again.

I test, but I've never had to use it. But it never shows when I'm at my daughter's house. When I was away, it did not give the proper locations of where I was. So I'm not happy with that part. And it doesn't always record how many steps I take a day. I'm not happy with that.

My dad fell once and they came out there one time and he fell another time, but you never called. So I think he felt so softly that nobody knew he fell. I got him wearing the device right but haven't had anybody out there quite a while.

They've been more than helpful with helping me get things set up and that sort of thing. And when called for information, they were much more pleasant and they put in-depth answers to the questions that I had.

Their response to a fall My dad had was immediate and we had an ambulance there within minutes. They stayed on talking tome through the device and were very gracious. And I have now ordered mini for my mom.

Every time we test it, it's very good, with a good response. We haven't used it yet, but we do test it. They respond back to me, they call me, and they return my calls and inform me if I have questions.

My daughter set everything up and we tested out everything and it works fine. I'd say it's great. I used it once. I fell in the bathroom so I pressed the button and they sent the EMTs.

They very professional, very courteous. I test it periodically, maybe twice a week, and every single time I tested it, it was answered promptly. I was very satisfied with the response time.

The device actually belongs to my dad, so it was easy for him to communicate. We've tested it a couple of times and it worked just fine, as expected. There were no long wait times. The person on the other end spoke English.

Very professional. No unanswered questions and very polite. That medallion is my security. I don't have to worry about my wife being home or somebody being next door. I have the solution right there around my neck.

This past Tuesday or Wednesday when it went off, my dad was found asleep. Nothing was wrong, but paramedics did come. One time when we were testing it, the person who answered wasn't very nice; she was just very abrupt and not very pleasant.

I feel so protected with having Medical Guardian. I have several health issues and have no one to call on in case of emergencies that’s no longer the case, I just have to press a button, that’s so comforting.

The system works pretty well in terms of them calling, and if I say, no, I'm okay, they respond pretty quick. It's just very frustrating that that really only works for me if I'm near the set and I most need it when I'm in the breezeway or on my patio when I cannot verbally communicate with anyone. It would be nice if my little pendant could communicate verbally.

My dad uses Medical Guardian and I was promised a $50 gift certificate when I signed my father-in-law up for the device, but that wasn't provided - the person that provided the gift card I think gave $20 or $25 and said that she had no knowledge of $50. So I think it's deceptive selling. There's that issue and then the wristband that we got was broken.

I haven't had to use it, although I have pushed it by mistake and there's always somebody right there. I did test it once to show a friend how it worked and that was excellent.

It's always there. I haven't used it that much to say how good it really is. It fell off one time when I was doing something and it just said, fall detected, and then I just said, no fall.

I feel it's valuable. Gives me a sense of security. I've wondered if there's ever any warning that your battery is wearing down if you forget to charge it. But that's all, there's nothing that's really a problem.

I'm pleased with it right now. It's working fine for what I need. They were right there when I dropped it, you know, to see if there was anything wrong. So other than that, I haven't really dealt with anybody. For the money, I would say it's okay.

I guess it's pretty good quality. I really haven't looked at it a whole bunch. The gentleman that helped me over the phone, I had gotten a hold of him on e-mail. He got back to me very quickly, helped me set it up, and answered all my questions. He was really nice.

They're very polite when I call. All I do is call and be sure that I've got enough charge on it. They just charged me $30.00 a month and then all of a sudden it went to $40 a month.

Apparently I must have knocked it or something because they called me and wanted to know if I needed help and I said no, I didn't, I didn't call you. I must have just bumped into it or something.

I've had a couple of falls, and guardian did not register them at all. Didn't acknowledge them the only time that it acknowledged. A potential fall was when it, the necklace itself dropped off of the edge of the dresser and hit the floor . Otherwise I am very happy with it

When my boyfriend had an emergency and pushed the button, the operator obtained the information needed and got help heading his way. I then received my call advising me of what happened. Very efficient. Thank you

It’s been wonderful not having to worry about my dad when I’m unable to be there with him. I used to worry about him falling and not knowing. Thanks for the peace of mind.

It would be good to have for someone that Is really in need of it. Period period but for someone like me. That had a couple falls, it's. Too much I need to have and never use it. But it's a good thing never use it, however, however. I think there should be a discount if you don't use often also, also, the lock pad pad is very hard to get into and the instructions on how to. Make sure that the emergency units have that information isn't clear.

It's been very, very helpful with my mom. They'll they'll call me if she's in trouble. And it has happened many times, so I'm very grateful for them. It worked very well. When my mother pushed the button, they called me, which is exactly what I needed.

I haven't used it for an emergency yet. So main thing that it's something that's nearby if I don't have the phone with me. That if I could fall, I need help I have immediate service. It's a comfort to have it, but it was expensive.

My great aunt lives with me, and the device provides her a sense of security. She can get a hold of somebody if she needs assistance. When we pushed the button for a test, they responded and the device was fine.

I had to press it cause I fell and I had a little trouble on the ceramic floors and I had a little blood on my head, but the people are very good. The response is really good.

It could have been a dent in my money, but I think the value was worth it, at least to my kids. It made them feel a whole lot better because they're involved. I couldn't have asked for anything better.

It's very lightweight, convenient, and easy to use. We tested it and the ambulance came and the fire department and they were very quick to get here, so I was impressed. It's a good price, I'm very happy with it.