Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Vancouver, BC

I looked at some reviews online and they were recommended as a good service so I decided to go ahead and get it. We've never had to use it, but that's just they way we'd rather things be. I hope I never actually have to use it, but we know that we can count on it if we need it. In a way it's like getting insurance.

7 years ago

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Pauline Ingalls Corning, NY

I saw three different services that offered what I needed for my mother. They just happened to be the first one that I called and I went with it. They started charging us for the service almost as soon as we signed up, but it took them a long time to get the device for us. We had to wait some three weeks till the device got here. Though in the end they actually gave us a free month because it had taken so long to get here. Fortunately she hasn't had to use it yet. I know that it's activated and everything but we don't really know how the response time is going to be. I think it could be cheaper.

7 years ago

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Nathan Reeder Tool, TX

I saw them on an advertisement and after comparing them I went with Medical Guardian. Usually I just put it on in the morning, stick it in my shirt, and that's about it. I don't have to worry about it. I've only used it once, but it worked very well.

7 years ago

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Terry Chaplinski Apache Junction, AZ

I think it was the cost that led us to choose it. I usually put it on in the morning and keep it on all day. I don't really have problems with anything. So far it seems to work the way it's supposed to. I can't go away from home with it though.

7 years ago

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Marlene Robben Germantown, IL

I just went online and looked at things. They seemed to be the best so I just went ahead and got it. I have not used it yet, though I set it off by mistake once when I was drying something in the kitchen. They answered right away so it was ok. I guess it's ok.

7 years ago

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William Murphy Longview ,TX

I went with it because of the price. On a typical day I just wear the thing, though I've never had to use it. Customer service is very helpful and knowledgeable. They knew what I needed. The device doesn't seem to get in the way and I don't accidentally set it off with the pressure or anything.

7 years ago

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Marjorie Noll Santa Rosa, CA

My daughter got it for me and she found it on her computer. I usually leave the bracelet on all the time while I'm in my apartment. I haven't really had it long enough to actually use it. Customer service has been very kind and just full of information.

7 years ago

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Paul Ahlhaus Louisville, KY

I think the price was what convinced me. On a typical day my wife will go out to take the dog to the groomer, grocery shop, or just go out with her girl friends for a while. In the meantime I'm here by myself. We've only had it for a month and so far it has been ok.

7 years ago

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MargaretSheppard

I feel safer having accessibility to the Guardian button. However, There was a problem with getting my unit set up so that it worked, and although everyone I talk to was very helpful, it took way too long to get it set up. They finally sent me a new unit. And today I got a call saying that I need to send the old unit back, which I’m certainly willing to do, but no one’s ever told me where to send it or whether you pay the postage. So, it’s a mediocre start.

7 years ago

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DianneFlick

I Thank God haven't had to use Medical Guardian but I can say that the staff members are very well trained to help and quick. My mobile unit went off by mistake and they were very quick with responding. I feel more secure now. The team is always there for anyone. Ty Medical Guardian

7 years ago

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Marietta Calliham New Orleans, LA

I have not used it yet. Still, they answer very accurately and clearly. The operators are very polite, courteous, and don't rush you. They are very helpful with anything you might want, even when you press the wrong button. The device is clear, precise, and I feel it's dependable for what I need it.

8 years ago

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James Thompson Stauton, VA

I thought it was the best company for what I needed, plus it had some good reports and it was less costly than others. I just got the system so I really don't have much experience with it. We actually had to return it after it arrived since the box part was faulty, but they sent us a new one within 2 days. We were able to keep track of it and everything. They were very careful in following up with us after that initial problem. They were very helpful.

8 years ago

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Shirley Richardson Dayton, OH

We haven't used it, we just have it in case we ever need it. We have pushed the button accidentally several times though. Those times they have responded right away and handled everything well. Everything has gone well. Everything they said the thing would do, it has done. We're happy with it. It was all very easy to set up and use.

8 years ago

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Edward Flick Lancaster, PA

It was actually provided to us for free through the place that we reside in. I've never had to use it at all. It seems to work fine but it's very loud. The only experience I ever had with customer service was when I signed up. I got the unit and called in to set it up. They were very, very nice and very helpful.

8 years ago

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Pat Carbery Arlington Heights, IL

My wife is the one that investigated about it and got it. I wear the watch and she wears the pendant. I've had it for less than a month, so I have not had to use it. I haven't had any problems so there hasn't been any need to contact customer service. Still, it's all very convenient as far as I'm concerned.

8 years ago

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Ann Sheldon Berlin, CT

I liked what they had to offer, so I got the service for my mom since she lives alone. We haven't had any problems or issues, they respond quickly. The device itself is light and the button is big and easy enough for her to pus it. Now she's safe.

8 years ago

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Betty Wood Boone, NC

They just appeared here in Boone North Carolina and we found them then. We tried to get them but because of where I live I can't get a computer or get it to work. I sent the medical alert back since we just don't get signal here.

8 years ago

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Eleanor Sollers Wilkesboro, NC

I had a stroke 2 years ago and I thought it would be best to get something like that since I'm home 3-4 days a week I needed something to make me feel better and safer so I got it. I have not had to use it yet, all I've done is test it, though it sounds like it would be very good if I have to use it.

8 years ago

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John Ennis Corona, CA

I haven't had too use it yet, I just activated it last week. So far customer service has followed up with me and everything has been good. They explained everything to me and walked me through the process. It was all very smooth. The device itself is easy to use and I like that it's not aggressive. I like it.

8 years ago

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Coby Boutte Dumfries, VA

My nephew had a health issue that we needed this device for. We haven't had to use it yet, nothing serious has happened. Still, every time he pushes the button they give us a call and we just tell them things are okay. It's a great service.

8 years ago

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Geneva Stokes Rochester, NY

I saw it somewhere and after talking to a person of about half an hour it seemed to be what my sister and I needed. We got 2 separate plans. So far we have not had to use it, but it's all easy to set up. They give you excellent instructions, like the one about carrying your GPS unit when you're outside. We can use that one all over the United States.

8 years ago

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Judith Seigel-Bedini Milford, CT

I went with them since it had satellite access. That was great because there's a lot of cement in my house and the cell towers' signal don't go through. I haven't had to use it yet, but customer service has responded well. The only thing is that the device doesn't have a direct microphone access to the call center.

8 years ago

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Francis Butler Springfield, PA

I got it for my mother in law and she uses it all the time. The first day we tested it everything went very smoothly. The device itself seems to work fine and having the option to choose between the wrist and necklace pieces is good. That's one of the reasons I got it.

8 years ago

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Mary Morgerson Louisville, KY

I haven't had to use it yet, and I hope I don't, but I've been pretty safe. I know that as soon as I hit the button someone will show up. I had a different device around the neck but I didn't like it, so I just use the one that's like a watch when I'm somewhere. It's a lot safer to have it when my son is out of town and I'm here by myself.

8 years ago

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Nita Taylor Baytown, TX

The first thing that convinced me of going with them was the price. I also liked the fact that they have the GPS system. I have not used it yet since I haven't had an episode since I got it and I haven't had to call customer service much, but I've tested it. I was out testing the device while I was away from home since I had never done that. It took them about 20 minutes to respond. They said that they were having problems with the towers in Texas, so I'm concerned about that. Apparently they only use AT&T towers and that causes some issues. Now I'm trying to decide if I should keep the equipment or send it back.

8 years ago

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Maxine Davis Huntersville, NC

The man that issued it made the decision for me. I did not have time to agree or anything. I have not had to use it yet, though things went well when we ordered it. The device is a little bit large, I would've been more comfortable if it had been a bit smaller.

8 years ago

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Connie Patchett Katy, TX

The reason I chose Medical Guardian was because my dad had diabetes. That meant he might have a sugar low and pass out. He also had fallen in the house when he tripped. Medical Guardian indicated it could recognize if he had collapsed to the floor. That was important in regard to his medical condition.

8 years ago

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Richard Arthur

The premium device did not work in my rural area and sent back. They told me the mobile device would work in my area. I ordered it with the same results. I have sent it back. I gave them the reason I was sending it back and received a strong pitch to try a third device with less features. I had to say no many times. From this I had excellent service and at the end poor service which leaves a mixed review.

8 years ago

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Daniel Kocher

Only thing you can do better as when you push the black button. It starts to beep super loud so I can only test at about 10am in the morning when all persons above me go to work. Their should be a volume button on it. Sometimes I wait 12 loud beeps before anybody comes on.

8 years ago

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Jill Schierling Hillsboro, KS

My sister has one of these and she likes it, so I decided to get one myself. I haven't had to use it yet because I've only had it for about a week. I do carry it with me all day long since it has the GPS feature, I can take it anywhere with me even if I leave the house. I imagine that if I get a flat tire or other car troubles they'll also be able to help me. Customer service has pretty much answered all of our questions. I think it's a good device to have in case you fall or have an accident.

8 years ago

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Adair Mcconnell Harrisonburg, VA

I have the pendant and I carry around the phone so I can use it anytime. I also have a lock box on the door so I feel well protected. Through the initial sales customer service was always fine. I found that everything was well explained and that they answered my questions. Both my family and I are very happy with the service.

8 years ago

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Patricia Laster Matawan, NJ

I just got it, so I really haven't used it yet. I just pressed the button to make sure that it was working and it was alright. Customer service was fantastic, they were polite and courteous. They answer anything and they do everything they can for me. They were terrific.

8 years ago

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Anonymous Knoxville,TN

I liked that I didn't have to be close to my land phone to use the service. I've just had it for 2-3 weeks and thank goodness I haven't had to use it. I keep the base in my pocket since I don't wear the pendant or the bracelet. I guess it's a disadvantage that I have to carry it with me when go around the store doing my errands, but I can use it to speak with them. In the beginning I misunderstood and thought that I could use the bracelet and pendant as a phone sort of thing, but they explained it all to me and were very informative.

8 years ago

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Yolanda Sanchez Ashburn, VA

I use it everyday as soon as I get home from work. When I first called them, it just took 5 minutes and the gentleman that responded was very helpful. The device itself is not really big or bulky and it's very user friendly. I don't think it was a bad deal.

8 years ago

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Dorothy Gleason Mountain Grove, MO

I haven't used it for emergency or anything like that but I carry it with me wherever I go. It doesn't matter if I go out of town, take care of things with my doctor, etc. They have been very helpful and tell us what is going on. They helped us with the set up of the equipment and everything has been good until now.

8 years ago

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Anonymous Lake Worth, FL

I just basically wear the wristwatch all day, I don't even notice it's there. The only thing is that you gotta retrain yourself when you leave the house so that you take the charger with you. I've left the house a couple of times without it.

8 years ago

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Alice Lantz Beaumont, CA

I tried a different service and wasn't satisfied with it, so I just went and switched to Medical Alert. So far it has been good. I haven't had to use it, but I've tested in the house and also when I was away from home. The GPS worked fine and I had no problem. I like the size of the bracelet and I wear it more than the one that goes around the neck. It just seems more convenient.

8 years ago

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J.J. Dothan, AL

I purchased the service for my elderly parent. My parent is still in the initial stages of getting familiar with the device and has accidentally activated it twice. Once while they were away and the other while they were at home, in both cases Medical Guardian was alerted and called. The staff was excellent, answered immediately, and were very understanding. The relative they are supposed calle also received some follow up within a couple of minutes to keep them up to date.

8 years ago

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Theodora Ahlberg Langdon, ND

We got it along with the insurance plan that covers the wrist bands. Luckily we have not had to use it yet, but they have been very nice whenever we need to call them. The testing has gone great and they are very consoling and considerate with my elderly mother.

8 years ago

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Robin Huppe Cape Coral, FL

We got it because it was what my mother in law needed, something that would be helpful if she fell and that was good to use everywhere. She hasn't had to use it, except to test it and notify them it works. She had a couple of minor falls and accidental pushes, but other than that nothing has happened. The call she gets after pressing the button is almost instantaneous, in a minute or two she gets a call and things get straightened out.

8 years ago

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Patricia Ford Lexington, KY

I recently got it because I had a couple of times when it would've been useful. Customer service has always been right there when I test it, it has been very good so far and I'm very pleased. The device itself also works well.

8 years ago

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Gail Hill Bogue, KS

I tried to go with other services but they wouldn't work in my area. I've only used it for testing and when I accidentally bumped it this morning. I had some trouble talking with the lady then and she put me on hold. I heard nothing until another guy started talking all of a sudden and he couldn't get me. In the end everything started working just fine. They are generally very quick but sometimes they take 3-4 minutes to respond. The service is a little pricey too. Overall it has been a good experience.

8 years ago

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Fred Flyte Springbrook Township, PA

We haven't had to use it yet, but they've been very informative and courteous on the phone. The machine works fine, the other day my power went out and the machine came on saying that power had been interrupted. I'd say that it's working just fine.

8 years ago

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J.D. Lenexa, KS

I haven't had to use it, but I did push the little button once by accident. I had to apologize for doing that, but other than that I just keep it close. Customer service is great, I get calls from people asking me how I'm doing every once in awhile. It's reliable.

8 years ago

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Anonymous Chandler, AZ

My mother is the one who uses it in case she falls and she wears it all day. We've only had it for a month or so, but the device and service are excellent. It serves our needs and, in case something happens, she can press the little button and she'd be talking to somebody to help her. Thank God we haven't had anything go wrong.

8 years ago

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Reta Feahr Toledo, OH

My daughter got it for me, I have the small one that I can carry with me and the one that stays in the house. I've only had to use the bigger one. When I fell, they came out fast and called my daughter. They were here very quickly.

8 years ago

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Anne Zubyk Painesville, OH

I got it for my mother since she needs it. On an occasion we received a text alert saying that the battery of the bracelet she wears was low. It turned out, she hadn't plugged it in all the way to charge, and the situation was fixed fairly quickly. Receiving that made me feel real safe and secure. The only thing is that the necklace is a little bit bulky for my mother, but otherwise it's a good set.

8 years ago

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Frances Bell Tucson, AZ

The customer service is good. I have received 2 calls from them asking me about my experience. That shows that they care and want to know that it's working for me. I haven't had to use it yet, and I hope I don't have to, but I feel better having it.

8 years ago

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Galmos Joannides San Diego, CA

The device is great. They know where my Mom is at all times and if anything happens they call me. I love it. Customer Service is constantly checking on us to see how we're doing. It is a great product and I would recommend it to anyone.

8 years ago

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Patricia King Shelbyville, IL

Customer service is great, they go out there to call and check on us. The device itself is good, I like that it has GPS even though I'd rather wear it as a wristwatch. The support of the necklace seems fragile because it is made out of plastic. I bought the insurance because I thought it would break easily. The service is a bit on the expensive side, especially after comparing it to my neighbor's who only pays 29.99 a month.

8 years ago