Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Brightwaters, NY

My package quickly and I didn't have to wait a long time to start using it. Both the wristband and pendant devices are very useful for me. I can use the pendant around my house or put it in the car when I use it to make sure I always have it. The wristband is useful in the shower. Both are very lightweight and nice. Customer service has been good, and the lady helping was helpful and then some.

8 years ago

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Joseph James Lincoln Park, MI

Starting the device and service was very quick and simple, it only took like 15 and we were done. Even though we haven't used it, we think it is very affordable and that it has the best service. We have both the pendant and the wristband, though we prefer the pendant.

8 years ago

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J.H. or Anonymous Plain City, OH

I haven't needed it yet but I enjoy having it. I wear it around my neck or on and take the other one with me when I go away. I can go just about anywhere by myself and I like that. I love having that assurance. As for the price it is affordable and I can continue with it.

8 years ago

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Sandra Williams Paoli, PA

My wife fell off a recliner when I was asleep, so she pressed the button in the middle of the night. My number was the first one to be called, they woke me up and I came down to pick her up. It worked exactly the way we hoped it would work. She was able to call someone and they got me. It was the best.

8 years ago

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Ruby Sanderson Mexia, TX

We haven't had to use it so far but my mom puts it on in the morning and after she showers. She always has it close. The necklace is comfortable for her to wear. When I contacted customer service the guy was really nice and helped me set it up and answered all my questions.

8 years ago

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Edward Hirsh Boynton Beach, FL

We had to return the product, not because there was anything wrong with it. My father just got one from the VA so we had to return it. From our short experience they were very attentive in customer service. They were very responsive and easy to work with.

8 years ago

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janice Las Vegas, NV

When I had you previously you were alert and provided services quickly. Also, this time, someone called and provided with necessary operating information; then they asked if I had any questions about the equipment or other pertinent information. I liked the idea of having a "person" call and discuss the operation of and use of the equipment.

8 years ago

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Virginia Mooney Gulfport, MS

I remember I saw an ad on the internet, I really knew nothing about it. I called, and I spoke with one of your representatives that was nice and patient, he was very informative and polite, that's why I chose to go with Medical Guardian. I am really pleased with the product, I never take it off, and thankfully I haven't had to use it.

8 years ago

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Judy Baldwin South Charleston, OH

I am very pleased with Medical Guardian because I can use it inside and outside the house, and the price is great! Thankfully I haven't had to use it but I'm glad that I have it here with me. Their representatives are really helpful. I really like Medical Guardian.

8 years ago

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Paula Ames Jamul, CA

Their representatives are very helpful, very knowledgeable and they stayed with me on the line until everything was set up and working properly. I like their price, however, it's quite uncomfortable to wear it all day, I am working at the yard and the band gets a little hot, other than that I've been happy with it.

8 years ago

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Lela davis Magnolia, KY

This system is used with a cell phone and signal is interrupted at times not sure if this can have an affect on service. They have been helpful when contacted. Always nice and pleasant. Good that they send even though they can't talk with person. One concern is Cannot hear throughout the house so not sure how this will affect in an emergency situation

8 years ago

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Gene W. Madison, AL

. I have the Medical Guardian Premium model and service (numera/Libris model 10-1112). It has proven unsatisfactory in audio performance. Even with hearing aids on, in many conditions, I cannot understand, or cannot hear at all the audio from the inadequate piezo speaker. The alert button is too easily triggered by outside pressure, such as the edge of a restaurant table. . As has often happened, I triggered mine in this way accidentally recently. It is usually easy to cancel an accidental activation. However, in this case I could not hear the warning message, so the alarm, of which I remained unaware, produced a 911 event. I did hear a few beep tones, which I could not associate with the Medical Guardian. I left the location unaware of the alarm. First responders were dispatched, but found no sign of me. My family was notified... Inadequately. The Medical Guardian operator they talked to refused to give them complete information on the GPS location of the alarm or any other information. That is Outrageous Underperformance! The Medical Guardian button was still with me, but the operator seemed to have no way of re-establishing contact. Therefore, my current location could not be determined, leaving the family in a panic. . On the many occasions when I have conducted tests, the response was acceptably quick and provided correct location data, giving me confidence that it would perform in an emergency. (On only one occasion did the operator give me a grossly invalid GPS location, which she then checked and corrected.) . . . However, the system has not served me well enough, due to its inadequate hardware and service. Serious improvements are needed in the hardware and in the delivery of personal information to those whom I have identified as authorized to receive it. A provision for secondary contact, initiated by the operator, is needed to locate users who have moved from the place of the initial activation. The service agreement will have to include personal permission to activate such a secondary locating service. . I am very disappointed in my Medical Guardian. Unless these matters are addressed expeditiously, I will have to find a better provider.

8 years ago

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Robin Holland for David Young Baltimore, MD

I think the alert system is great except the gentleman that I bought it for continually says the wristband falls off, and he doesn't like the necklace around his neck. Also, he forgets to carry the speaker piece with him when he leaves his apt. Needless to say, I will be canceling his service. I think the wristband and necklace should have the speaker piece attached to it in some way, because some seniors will forget to carry the speaker on them, particularly if they suffer from Dimentia or Alzheimer's. So it's really not working for him because the pieces are home somewhere more than they are with him.

8 years ago

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Joyce Oshkosh, WI

The man who called me was very nice and understanding. He was just a very nice gentleman. Fortunately, I live in a senior living facility and never used it. As a matter of fact, my son had me return the system because they were going to charge my bank account another $140, and he didn't like that.

8 years ago

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Marjorie Tallahassee, FL

My aunt is 86 years old, and she's a pretty active person, so we purchased Medical Guardian for her. It's still brand new, so we haven't used it, but it's been a very positive experience. The representatives are very informative, and they gave us all the options. It was a very pleasant experience.

8 years ago

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Elizabeth Westfield, NJ

We have it had a standby for safety purposes. All of the people We've spoken to have been very helpful, even though We've only used it to test it. I think it would be a lot better if they could transfer her to me when she's talking to their representatives. That would be an advancement, because that way when she pushes the button, the people at the base can have her to talk to her children that moment.

8 years ago

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Virginia

They serve the purpose of instant contact. It happens to me even accidentally. But, I wish it was not so heavy on my neck, especially in hot weather. I keep it on my bed at night charging, so if I need help it is still close to me. It is a night light for me as well.

8 years ago

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Bob T

I never actually needed for emergency. Just having it available was all I needed. Husband has ALS and I was afraid of falls and with the wrist band I felt he was protected the few times a week I was out of the house. Good (rental) purchase.

8 years ago

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Anonymous Great Valley, NY

The only time I spoke to one of their representatives was when I was trying to decide which company I wanted to go with. Whoever I spoke with was very pleasant, very informative, and that convinced me to stay with Medical Guardian.

8 years ago

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Anonymous St. Petersburg, FL

I haven't had to use it yet but I am so thankful to have it just in case I do fall or in case I get stuck somewhere where I'm by myself. My only experience dealing with their representatives was when I signed up for it. That was a very good and helpful experience. It just makes me feel a lot safer to know that I can get help at the press of a button,

8 years ago

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Gloria Kalmerton Cañon City, CO

Usually, I sleep with the device on, and take it with me when I go outside. The only thing that I don't like is that you got to carry that little power pack thing if you're outside. Hopefully I'll get used to it, because I feel safer and more secure with it. Plus, the representatives answered my questions and gave me a lot of information, so that was good.

8 years ago

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Gerald May Clay, NY

I have it just to make sure that I get a hold of somebody to help me if I fall. Actually, their representatives are very courteous and they know what they're talking about. This service just seems to be quite handy. My wife uses the Pendant and I use the Bracelet.

8 years ago

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Kenneth Price Tacoma, WA

I think it's a great asset for me to have because I'm home alone. It makes me feel safer to know that I can reach the button, and help will be on the way. Besides, dealing with their customer service was great. They offered a good experience.

8 years ago

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Pablo Diaz Chester, SC

Medical Guardian makes me feel comfortable when I go to work. Sometimes I'm underneath a car or between containers, so I feel safer now. Plus, the representatives were very nice to me. I feel very positive about having this service.

8 years ago

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Wayne Byers Boone, NC

My father wars the device on his wrist, and that seems to be easy, because he wears it a lot. It's comfortable for him. He has not used it for any emergency circumstances yet, but he has gone through 2 months of checking it and making sure that it is working properly, and it seems to be working just fine. The person that I purchased it from was informative and very kind. I believe my dad just had a very good experience with the testing session that he had with his device. They're doing a great job!

8 years ago

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Margaret Rosenberger Las Vegas, NV

Fortunately, I haven't used it for an emergency, but I did set it off accidentally once. They called me, but I didn't hear them, so they immediately called my family. I live with a family member in California, and they also called him. At that point, the paramedics were already on the way, so I had to cancel that. It wasn't a real emergency, but I know that they'll be Johnny on the spot if something happens to me.

8 years ago

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Myrna Kobayashi Paauilo, HI

Medical Guardian allows me to do my chores with more confidence now, without the fear that there's nobody around to help me in case something happened. I'm glad it has the new feature where it does not have to be only attached to a telephone, so you can go outside.

8 years ago

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Ann Cronin Washington, DC

Frankly, I haven't used it. It's set up in my home, in case of an emergency. It was actually easy to set up. The materials were easy to read and follow; it was all user-friendly. I can say that their agents are very helpful, and speak clearly. They're also intelligent, nice and friendly.

8 years ago

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Carolyn Martin cbmartin57@comcast.net

Their representatives have been very productive, cordial and professional. I haven't actually had to use it yet, but I do take it with me wherever I go. It makes my children and myself feel comfortable, knowing that I have this service.

8 years ago

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Ramona Kelley Crestview, FL

So far, I've only had to use it to test, but I like the fact that I can take a walk and feel perfectly safe. I'm just thrilled that I have the GPS; they can find me if I'm out and can't make it back. Their representatives have been really nice, especially the one that signed me up.

8 years ago

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Dorothy Dillon Montrose, CO

I bumped the device against a cabinet once, and somebody called me to see if I was okay. Now I know that if I fall outside and need help, I can punch this thing and somebody will answer me! I think it's a lucky thing to have!

8 years ago

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Anonymous Avalon, NJ

The service is for my mother, and it just gives me a peace of mind that she wears it around the clock. I don't have any complaints; it's a good system. Plus, their agents are very helpful and courteous. That's just all I can say.

8 years ago

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Rochelle Cleaver Dillsburg, PA

I was partly paralyzed one weekend, and Medical Guardian answered quickly when I called them. The paramedics took me to a nearby hospital and the response was very timely; I was very happy with the service. They were efficient, friendly, and nice!

8 years ago

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Anonymous Forest Grove, OR

This is a good thing, totally a good thing, especially because I feel like I'm alone now. I've actually used it once, just to see how it works, and an operator came on. I just told him it was a practice call, and it was all good with him. He was very good; it was very pleasant to talk to him.

8 years ago

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Harlod C Norman, OK

The representatives were nice; answer them! I purchased Medical Guardian for myself because I'm 96 years young and thought maybe I might need it in a year or two. I haven't used it yet; I haven't needed to, but I have it in case I need it. If anybody needs one, don't hesitate; get one now, that's all I can say.

8 years ago

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Sarah Parker Livingston, TX

We just got a Medical Guardian device hooked up for my my mother-in-law. I don't live with her, but I know that she wears it everyday. She had just recovered from a total knee replacement. The company representatives we spoke to were professional and accurately efficient.

8 years ago

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Stacey Mcbride Fairfield, CA

The Medical Guardian representatives just explained everything to us, and it was fine. My girlfriend has COPD and she can't talk to call 911 so that's why we got it. She carries it with her, but we haven't used it yet since we've only had it a couple of days.

8 years ago

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Cynthia Cumper Deford, MI

My husband has asthma really bad, so he can use this in case he doesn't feel so well while driving. Plus, I need it as well. We haven't received the equipment yet, but we spoke to lady that answered all my questions. Everybody should purchase something like this in case of an emergency.

8 years ago

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Anonymous Lake Villa, IL

When they shipped it by ground it took a week or more to get here, and then it was in the wrong house, so their shipping of the equipment was not satisfactory. But I wear it all the time, and I wear it out by the barn and outside. I got it for myself because I'm almost 92 years old. I haven't had to use it for an emergency yet, but I have tested it in different areas of my farm. They've always been very nice, and very prompt in answering.

8 years ago

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Viola Hill Manning, SC

The guy that sold me the system was very nice, very informative into his product, and he did great follow up. He wasn't pushy, and I even enjoyed talking to him. His way of speaking is what really made me go for Medical Guardian; he's a great sales person.

8 years ago

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Joanne Kmiecik Spring, TX

This service makes me feel more confident and relieved each time I go out. I spoke to a lady through the phone, and she was very helpful. The fact of having it was great, and they answered instantly after we moved it near the window where we got better reception.

8 years ago

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Jerry Harper Osseo, MI

My dad is an elderly person, and falls frequently, so we decided this would the best option for him. He wears the device around his neck, and although he has not used it yet, Medical Guardian has offered a very positive experience. We spoke to some really nice people on the phone.

8 years ago

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Brenda Capsouto Palm Desert, CA

The last time I fell, I was outside, and unfortunately my husband didn't hear me, so now I wear the device each time I the house. My experience with the representatives has been very comforting, because they really are on the ball with this. I haven't used it yet, but I know everything will be taken care of in a quick manner if something happens to me.

8 years ago

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Roy G. Pfafftown, NC

I purchased Medical Guardian for someone else because he is living in a different area that I am, and I felt he needed the assistance. My interaction with their representatives was pleasant. My suggestion would be a quicker and more thorough follow up to the people who purchased Medical Guardian, and that should be within a week after they received it.

8 years ago

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Teresa Augustine Atlantic Highlands, NJ

Medical Guardian's representative was excellent; she was very helpful, very knowledgeable.We got the device for my mother because she is living alone and she is elderly. She just wears it around her neck. Hopefully we won't be using it, that would be a good thing.

8 years ago

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Darlene Pringle Garden Grove, CA

I really haven't had an occasion to have to use it, however, I do like the fact that when I press the button, people talk back to me. The device just goes around my neck and I can do my chores without a problem. It doesn't get in my way at all. Also, the representatives have always been very nice and helpful.

8 years ago

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Robert Buckey Gallipolis, OH

My father-in-law had a friend that fell and nobody found him until 2 days later, so he decided to get something that would help him in case he fell. I like that the representatives were very helpful, very kind, and answered all questions. They'd let me call back, ask more questions after we set it up, and let us test it. It's been a positive experience.

8 years ago

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James Burns Northfield, MN

So far, my father hasn't set off the alert system, however, he takes it with him whenever he leaves the building. The Customer Service representatives have always been very helpful, and I'm very satisfied with the service so far.

8 years ago

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Hazel Dunaway Lizella, GA

It's been a great comfort and help to know that my mother has been able to have it. We've done the testing and things like that, and it's great to know that she has that support. Plus, the person we spoke with was very helpful.

8 years ago

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Joanne Murray Port Charlotte, FL

Although I haven't had it very long, I did make a mistake and hit the button by mistake. The people came on right away asked if I was okay, so it works well. I called to request the necklace instead of the wrist thing, and they were very nice.

8 years ago