Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Dorothy Gleason Mountain Grove, MO

I haven't used it for emergency or anything like that but I carry it with me wherever I go. It doesn't matter if I go out of town, take care of things with my doctor, etc. They have been very helpful and tell us what is going on. They helped us with the set up of the equipment and everything has been good until now.

7 years ago

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Verified Customer

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Anonymous Lake Worth, FL

I just basically wear the wristwatch all day, I don't even notice it's there. The only thing is that you gotta retrain yourself when you leave the house so that you take the charger with you. I've left the house a couple of times without it.

7 years ago

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Verified Customer

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Alice Lantz Beaumont, CA

I tried a different service and wasn't satisfied with it, so I just went and switched to Medical Alert. So far it has been good. I haven't had to use it, but I've tested in the house and also when I was away from home. The GPS worked fine and I had no problem. I like the size of the bracelet and I wear it more than the one that goes around the neck. It just seems more convenient.

7 years ago

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Verified Customer

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J.J. Dothan, AL

I purchased the service for my elderly parent. My parent is still in the initial stages of getting familiar with the device and has accidentally activated it twice. Once while they were away and the other while they were at home, in both cases Medical Guardian was alerted and called. The staff was excellent, answered immediately, and were very understanding. The relative they are supposed calle also received some follow up within a couple of minutes to keep them up to date.

7 years ago

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Verified Customer

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Theodora Ahlberg Langdon, ND

We got it along with the insurance plan that covers the wrist bands. Luckily we have not had to use it yet, but they have been very nice whenever we need to call them. The testing has gone great and they are very consoling and considerate with my elderly mother.

7 years ago

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Verified Customer

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Robin Huppe Cape Coral, FL

We got it because it was what my mother in law needed, something that would be helpful if she fell and that was good to use everywhere. She hasn't had to use it, except to test it and notify them it works. She had a couple of minor falls and accidental pushes, but other than that nothing has happened. The call she gets after pressing the button is almost instantaneous, in a minute or two she gets a call and things get straightened out.

7 years ago

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Verified Customer

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Patricia Ford Lexington, KY

I recently got it because I had a couple of times when it would've been useful. Customer service has always been right there when I test it, it has been very good so far and I'm very pleased. The device itself also works well.

7 years ago

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Verified Customer

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Gail Hill Bogue, KS

I tried to go with other services but they wouldn't work in my area. I've only used it for testing and when I accidentally bumped it this morning. I had some trouble talking with the lady then and she put me on hold. I heard nothing until another guy started talking all of a sudden and he couldn't get me. In the end everything started working just fine. They are generally very quick but sometimes they take 3-4 minutes to respond. The service is a little pricey too. Overall it has been a good experience.

7 years ago

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Verified Customer

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Fred Flyte Springbrook Township, PA

We haven't had to use it yet, but they've been very informative and courteous on the phone. The machine works fine, the other day my power went out and the machine came on saying that power had been interrupted. I'd say that it's working just fine.

7 years ago

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Verified Customer

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J.D. Lenexa, KS

I haven't had to use it, but I did push the little button once by accident. I had to apologize for doing that, but other than that I just keep it close. Customer service is great, I get calls from people asking me how I'm doing every once in awhile. It's reliable.

7 years ago

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Verified Customer

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Anonymous Chandler, AZ

My mother is the one who uses it in case she falls and she wears it all day. We've only had it for a month or so, but the device and service are excellent. It serves our needs and, in case something happens, she can press the little button and she'd be talking to somebody to help her. Thank God we haven't had anything go wrong.

7 years ago

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Verified Customer

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Reta Feahr Toledo, OH

My daughter got it for me, I have the small one that I can carry with me and the one that stays in the house. I've only had to use the bigger one. When I fell, they came out fast and called my daughter. They were here very quickly.

7 years ago

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Verified Customer

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Anne Zubyk Painesville, OH

I got it for my mother since she needs it. On an occasion we received a text alert saying that the battery of the bracelet she wears was low. It turned out, she hadn't plugged it in all the way to charge, and the situation was fixed fairly quickly. Receiving that made me feel real safe and secure. The only thing is that the necklace is a little bit bulky for my mother, but otherwise it's a good set.

7 years ago

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Verified Customer

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Frances Bell Tucson, AZ

The customer service is good. I have received 2 calls from them asking me about my experience. That shows that they care and want to know that it's working for me. I haven't had to use it yet, and I hope I don't have to, but I feel better having it.

7 years ago

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Verified Customer

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Galmos Joannides San Diego, CA

The device is great. They know where my Mom is at all times and if anything happens they call me. I love it. Customer Service is constantly checking on us to see how we're doing. It is a great product and I would recommend it to anyone.

7 years ago

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Verified Customer

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Patricia King Shelbyville, IL

Customer service is great, they go out there to call and check on us. The device itself is good, I like that it has GPS even though I'd rather wear it as a wristwatch. The support of the necklace seems fragile because it is made out of plastic. I bought the insurance because I thought it would break easily. The service is a bit on the expensive side, especially after comparing it to my neighbor's who only pays 29.99 a month.

7 years ago

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Anonymous Brightwaters, NY

My package quickly and I didn't have to wait a long time to start using it. Both the wristband and pendant devices are very useful for me. I can use the pendant around my house or put it in the car when I use it to make sure I always have it. The wristband is useful in the shower. Both are very lightweight and nice. Customer service has been good, and the lady helping was helpful and then some.

7 years ago

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Verified Customer

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Joseph James Lincoln Park, MI

Starting the device and service was very quick and simple, it only took like 15 and we were done. Even though we haven't used it, we think it is very affordable and that it has the best service. We have both the pendant and the wristband, though we prefer the pendant.

7 years ago

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Verified Customer

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J.H. or Anonymous Plain City, OH

I haven't needed it yet but I enjoy having it. I wear it around my neck or on and take the other one with me when I go away. I can go just about anywhere by myself and I like that. I love having that assurance. As for the price it is affordable and I can continue with it.

7 years ago

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Verified Customer

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Sandra Williams Paoli, PA

My wife fell off a recliner when I was asleep, so she pressed the button in the middle of the night. My number was the first one to be called, they woke me up and I came down to pick her up. It worked exactly the way we hoped it would work. She was able to call someone and they got me. It was the best.

7 years ago

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Verified Customer

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Ruby Sanderson Mexia, TX

We haven't had to use it so far but my mom puts it on in the morning and after she showers. She always has it close. The necklace is comfortable for her to wear. When I contacted customer service the guy was really nice and helped me set it up and answered all my questions.

7 years ago

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Verified Customer

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Edward Hirsh Boynton Beach, FL

We had to return the product, not because there was anything wrong with it. My father just got one from the VA so we had to return it. From our short experience they were very attentive in customer service. They were very responsive and easy to work with.

7 years ago

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Verified Customer

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janice Las Vegas, NV

When I had you previously you were alert and provided services quickly. Also, this time, someone called and provided with necessary operating information; then they asked if I had any questions about the equipment or other pertinent information. I liked the idea of having a "person" call and discuss the operation of and use of the equipment.

7 years ago

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Verified Customer

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Virginia Mooney Gulfport, MS

I remember I saw an ad on the internet, I really knew nothing about it. I called, and I spoke with one of your representatives that was nice and patient, he was very informative and polite, that's why I chose to go with Medical Guardian. I am really pleased with the product, I never take it off, and thankfully I haven't had to use it.

7 years ago

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Verified Customer

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Judy Baldwin South Charleston, OH

I am very pleased with Medical Guardian because I can use it inside and outside the house, and the price is great! Thankfully I haven't had to use it but I'm glad that I have it here with me. Their representatives are really helpful. I really like Medical Guardian.

7 years ago

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Verified Customer

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Paula Ames Jamul, CA

Their representatives are very helpful, very knowledgeable and they stayed with me on the line until everything was set up and working properly. I like their price, however, it's quite uncomfortable to wear it all day, I am working at the yard and the band gets a little hot, other than that I've been happy with it.

7 years ago

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Verified Customer

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Lela davis Magnolia, KY

This system is used with a cell phone and signal is interrupted at times not sure if this can have an affect on service. They have been helpful when contacted. Always nice and pleasant. Good that they send even though they can't talk with person. One concern is Cannot hear throughout the house so not sure how this will affect in an emergency situation

7 years ago

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Verified Customer

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Gene W. Madison, AL

. I have the Medical Guardian Premium model and service (numera/Libris model 10-1112). It has proven unsatisfactory in audio performance. Even with hearing aids on, in many conditions, I cannot understand, or cannot hear at all the audio from the inadequate piezo speaker. The alert button is too easily triggered by outside pressure, such as the edge of a restaurant table. . As has often happened, I triggered mine in this way accidentally recently. It is usually easy to cancel an accidental activation. However, in this case I could not hear the warning message, so the alarm, of which I remained unaware, produced a 911 event. I did hear a few beep tones, which I could not associate with the Medical Guardian. I left the location unaware of the alarm. First responders were dispatched, but found no sign of me. My family was notified... Inadequately. The Medical Guardian operator they talked to refused to give them complete information on the GPS location of the alarm or any other information. That is Outrageous Underperformance! The Medical Guardian button was still with me, but the operator seemed to have no way of re-establishing contact. Therefore, my current location could not be determined, leaving the family in a panic. . On the many occasions when I have conducted tests, the response was acceptably quick and provided correct location data, giving me confidence that it would perform in an emergency. (On only one occasion did the operator give me a grossly invalid GPS location, which she then checked and corrected.) . . . However, the system has not served me well enough, due to its inadequate hardware and service. Serious improvements are needed in the hardware and in the delivery of personal information to those whom I have identified as authorized to receive it. A provision for secondary contact, initiated by the operator, is needed to locate users who have moved from the place of the initial activation. The service agreement will have to include personal permission to activate such a secondary locating service. . I am very disappointed in my Medical Guardian. Unless these matters are addressed expeditiously, I will have to find a better provider.

7 years ago

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Verified Customer

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Robin Holland for David Young Baltimore, MD

I think the alert system is great except the gentleman that I bought it for continually says the wristband falls off, and he doesn't like the necklace around his neck. Also, he forgets to carry the speaker piece with him when he leaves his apt. Needless to say, I will be canceling his service. I think the wristband and necklace should have the speaker piece attached to it in some way, because some seniors will forget to carry the speaker on them, particularly if they suffer from Dimentia or Alzheimer's. So it's really not working for him because the pieces are home somewhere more than they are with him.

7 years ago

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Verified Customer

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Joyce Oshkosh, WI

The man who called me was very nice and understanding. He was just a very nice gentleman. Fortunately, I live in a senior living facility and never used it. As a matter of fact, my son had me return the system because they were going to charge my bank account another $140, and he didn't like that.

7 years ago

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Verified Customer

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Marjorie Tallahassee, FL

My aunt is 86 years old, and she's a pretty active person, so we purchased Medical Guardian for her. It's still brand new, so we haven't used it, but it's been a very positive experience. The representatives are very informative, and they gave us all the options. It was a very pleasant experience.

7 years ago

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Elizabeth Westfield, NJ

We have it had a standby for safety purposes. All of the people We've spoken to have been very helpful, even though We've only used it to test it. I think it would be a lot better if they could transfer her to me when she's talking to their representatives. That would be an advancement, because that way when she pushes the button, the people at the base can have her to talk to her children that moment.

7 years ago

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Verified Customer

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Virginia

They serve the purpose of instant contact. It happens to me even accidentally. But, I wish it was not so heavy on my neck, especially in hot weather. I keep it on my bed at night charging, so if I need help it is still close to me. It is a night light for me as well.

7 years ago

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Verified Customer

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Bob T

I never actually needed for emergency. Just having it available was all I needed. Husband has ALS and I was afraid of falls and with the wrist band I felt he was protected the few times a week I was out of the house. Good (rental) purchase.

7 years ago

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Verified Customer

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Anonymous Great Valley, NY

The only time I spoke to one of their representatives was when I was trying to decide which company I wanted to go with. Whoever I spoke with was very pleasant, very informative, and that convinced me to stay with Medical Guardian.

7 years ago

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Anonymous St. Petersburg, FL

I haven't had to use it yet but I am so thankful to have it just in case I do fall or in case I get stuck somewhere where I'm by myself. My only experience dealing with their representatives was when I signed up for it. That was a very good and helpful experience. It just makes me feel a lot safer to know that I can get help at the press of a button,

7 years ago

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Gloria Kalmerton Cañon City, CO

Usually, I sleep with the device on, and take it with me when I go outside. The only thing that I don't like is that you got to carry that little power pack thing if you're outside. Hopefully I'll get used to it, because I feel safer and more secure with it. Plus, the representatives answered my questions and gave me a lot of information, so that was good.

7 years ago

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Gerald May Clay, NY

I have it just to make sure that I get a hold of somebody to help me if I fall. Actually, their representatives are very courteous and they know what they're talking about. This service just seems to be quite handy. My wife uses the Pendant and I use the Bracelet.

7 years ago

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Kenneth Price Tacoma, WA

I think it's a great asset for me to have because I'm home alone. It makes me feel safer to know that I can reach the button, and help will be on the way. Besides, dealing with their customer service was great. They offered a good experience.

7 years ago

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Verified Customer

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Pablo Diaz Chester, SC

Medical Guardian makes me feel comfortable when I go to work. Sometimes I'm underneath a car or between containers, so I feel safer now. Plus, the representatives were very nice to me. I feel very positive about having this service.

7 years ago

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Wayne Byers Boone, NC

My father wars the device on his wrist, and that seems to be easy, because he wears it a lot. It's comfortable for him. He has not used it for any emergency circumstances yet, but he has gone through 2 months of checking it and making sure that it is working properly, and it seems to be working just fine. The person that I purchased it from was informative and very kind. I believe my dad just had a very good experience with the testing session that he had with his device. They're doing a great job!

7 years ago

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Verified Customer

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Margaret Rosenberger Las Vegas, NV

Fortunately, I haven't used it for an emergency, but I did set it off accidentally once. They called me, but I didn't hear them, so they immediately called my family. I live with a family member in California, and they also called him. At that point, the paramedics were already on the way, so I had to cancel that. It wasn't a real emergency, but I know that they'll be Johnny on the spot if something happens to me.

7 years ago

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Verified Customer

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Myrna Kobayashi Paauilo, HI

Medical Guardian allows me to do my chores with more confidence now, without the fear that there's nobody around to help me in case something happened. I'm glad it has the new feature where it does not have to be only attached to a telephone, so you can go outside.

7 years ago

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Verified Customer

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Ann Cronin Washington, DC

Frankly, I haven't used it. It's set up in my home, in case of an emergency. It was actually easy to set up. The materials were easy to read and follow; it was all user-friendly. I can say that their agents are very helpful, and speak clearly. They're also intelligent, nice and friendly.

7 years ago

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Verified Customer

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Carolyn Martin cbmartin57@comcast.net

Their representatives have been very productive, cordial and professional. I haven't actually had to use it yet, but I do take it with me wherever I go. It makes my children and myself feel comfortable, knowing that I have this service.

7 years ago

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Verified Customer

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Ramona Kelley Crestview, FL

So far, I've only had to use it to test, but I like the fact that I can take a walk and feel perfectly safe. I'm just thrilled that I have the GPS; they can find me if I'm out and can't make it back. Their representatives have been really nice, especially the one that signed me up.

7 years ago

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Verified Customer

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Dorothy Dillon Montrose, CO

I bumped the device against a cabinet once, and somebody called me to see if I was okay. Now I know that if I fall outside and need help, I can punch this thing and somebody will answer me! I think it's a lucky thing to have!

7 years ago

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Anonymous Avalon, NJ

The service is for my mother, and it just gives me a peace of mind that she wears it around the clock. I don't have any complaints; it's a good system. Plus, their agents are very helpful and courteous. That's just all I can say.

7 years ago

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Rochelle Cleaver Dillsburg, PA

I was partly paralyzed one weekend, and Medical Guardian answered quickly when I called them. The paramedics took me to a nearby hospital and the response was very timely; I was very happy with the service. They were efficient, friendly, and nice!

7 years ago

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Anonymous Forest Grove, OR

This is a good thing, totally a good thing, especially because I feel like I'm alone now. I've actually used it once, just to see how it works, and an operator came on. I just told him it was a practice call, and it was all good with him. He was very good; it was very pleasant to talk to him.

7 years ago