Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Rose Cummings Kansas City, MO

It would be good to have for someone that Is really in need of it. Period period but for someone like me. That had a couple falls, it's. Too much I need to have and never use it. But it's a good thing never use it, however, however. I think there should be a discount if you don't use often also, also, the lock pad pad is very hard to get into and the instructions on how to. Make sure that the emergency units have that information isn't clear.

1 year ago

Reply from Medical Guardian

Hi Rose, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 7th, 2023

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Gene

It's been very, very helpful with my mom. They'll they'll call me if she's in trouble. And it has happened many times, so I'm very grateful for them. It worked very well. When my mother pushed the button, they called me, which is exactly what I needed.

1 year ago

Reply from Medical Guardian

Hello Gene, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 6th, 2023

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Carl

I haven't used it for an emergency yet. So main thing that it's something that's nearby if I don't have the phone with me. That if I could fall, I need help I have immediate service. It's a comfort to have it, but it was expensive.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Carl!

Sep. 6th, 2023

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Ched

My great aunt lives with me, and the device provides her a sense of security. She can get a hold of somebody if she needs assistance. When we pushed the button for a test, they responded and the device was fine.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Ched! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 6th, 2023

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Anonymous

I had to press it cause I fell and I had a little trouble on the ceramic floors and I had a little blood on my head, but the people are very good. The response is really good.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jul. 3rd, 2023

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Elizabeth

It could have been a dent in my money, but I think the value was worth it, at least to my kids. It made them feel a whole lot better because they're involved. I couldn't have asked for anything better.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Elizabeth! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 3rd, 2023

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Anonymous

They've always answered any time it's been accidentally hit. I can go any place I want. I had one for my husband when he was alive and it had to be close by this little box he had.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 26th, 2023

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Jim

It's very lightweight, convenient, and easy to use. We tested it and the ambulance came and the fire department and they were very quick to get here, so I was impressed. It's a good price, I'm very happy with it.

1 year ago

Reply from Medical Guardian

Hello Jim, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 26th, 2023

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Anonymous

I bumped it accidentally and someone asked me if I was OK and they were very cordial. I know it makes my children feel better that I have it. The one thing I don't like is my arms have some swelling and sometimes it's uncomfortable, but I take it off for a little bit and then put it on and it's fine.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 22nd, 2023

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Verified Customer

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Paul

I wish I didn't have to charge it at night, but it's a very good device. I like the fact that it knows when I fall and knows where I am. Every time I call, I get great service.

1 year ago

Reply from Medical Guardian

Thank you, Paul. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 22nd, 2023

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Retha

I love the fact that it is done by satellite and not cell service range, so that in a tunnel or anywhere my mother is, she can still get help. The only thing I dislike about it is that the plastic piece that holds the necklace button in place breaks awfully easy.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Retha! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 22nd, 2023

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Doreen Charleston, SC

All contacts have been very pleasant and considerate . When I signed up was given a price which after the initial 3 months found some coverage changed . More charges were added unexpectedly to maintain initial purchase . I did not care for that all !

1 year ago

Reply from Medical Guardian

Hi Doreen, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Jun. 14th, 2023

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Janet Decatur, IL

I hit the button once by mistake and and they answered immediately so I was well satisfied about that. It gave me Peace of Mind that I know that it's going to work when I do need it.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Janet.

Jun. 8th, 2023

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Iris Indianapolis, IN

It's been tested a couple of times, so we ran into some problems as far as them verifying that everything's correct and now it is. It works fine. I know that if I need help I can push that button and somebody will be there for me.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Iris. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 8th, 2023

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Mary Quincy, IL

It's always there. I don't like that it goes off rather easily if you don't want it to. I like the device itself, but I don't like the string that holds the neck piece together and the strap on the wrist piece is very hard to take on and off. It has gone off accidentally and the results were very quick.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Mary.

Jun. 8th, 2023

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Ann Ladonia, TX

The device is small, compact and easy to use. Excellent response time. They're courteous, they answer the phone immediately and they're easy to understand. It was very easy to set up the device and very customer friendly.

1 year ago

Reply from Medical Guardian

Thank you, Ann. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Kenneth Stephenville, TX

It does its job. The part where the lanyard goes through broke and I had to send one back. I tested it yesterday and they responded immediately. It hangs around my neck and I never notice it. I think it's a little expensive.

1 year ago

Reply from Medical Guardian

Thank you, Kenneth. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Anonymous Angels Camp, CA

I like it very much except for the hanger. It drives me crazy. I've mistakenly hit the button a couple times and then the response was almost immediate. They're so courteous. My experience has been very good.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Anonymous Decatur, IL

It makes me feel safe. It works. I wish the necklace had a different cord on it, though. I have tested it and they have always been there when I call. Their customer support has told me some things that aren't right.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Jun. 8th, 2023

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Rosemary Philadelphia, PA

They're always on top of it and just really polite and nice and quick to help. My mom has accidentally hit the button a couple times, it's very easy to just say, sorry it was an accident, we don't need any help.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Rosemary.

Jun. 8th, 2023

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Anonymous Cleveland, OH

I like that it's relatively small and it has a fall alert. When I test it, it seems to work properly. They were very helpful when I had questions about how to test it and I had to change some information.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 8th, 2023

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Anonymous New Castle, DE

It is convenient and it's lightweight. You just press on it and it's pretty loud and they ask you is it an emergency. When I called the gentleman was very knowledgeable about everything.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Dora Houston, TX

It's dependable and I feel secure. I like the convenience of having the device around my neck and the one around my arm. It's a relief to have something that I can rely on in case I fall.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Dora! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 8th, 2023

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Doris Winter Park, FL

The installation process was easy. The one accidental alarm was responded to immediately and demonstrated to my mother that she was being monitored, putting her mind at ease with the process.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Doris.

Jun. 7th, 2023

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Joel Wilmington, DE

I have a medical guardian for my husband who has multiple sclerosis and no onset of seizures. The fall detection is an amazing feature! I can’t thank the wonderful staff enough!!!

1 year ago

Reply from Medical Guardian

Hello Joel, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 7th, 2023

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J. Lake Geneva, WI

I feel more confident going out of the house with it, and it's shower proof. I wasn't sure it was working once, and I did a test call, and they called immediately back. Just really good service.

1 year ago

Reply from Medical Guardian

Thank you, J.. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 6th, 2023

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Anonymous Birmingham, MI

I have concerns about falling because I'm living alone now since my husband died a few months ago. So I've been advised to get something like this and so I'm using it. Sometimes I find it irritating. I don't like the flashing light on it. The one time I fell I was back up and I wound up calling Medical Guardian instead of the other way around and I didn't get a call from them.

1 year ago

Reply from Medical Guardian

Hi, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 6th, 2023

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Larry Bonita Springs, FL

Last night as I was getting in bed, I had the device on the charger and I accidentally hit it with my hand and it fell to the floor. Right away it stated that a fall had been noticed. So that's very satisfying as far as I'm concerned. I had to turn it off and let him know nothing was wrong.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Larry.

Jun. 2nd, 2023

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Karen Lakewood, WA

It has red and blue lights that flash at intervals and I called Medical Guardian and they said there's nothing that they can do to turn it off, so I don't really like wearing it with these lights flashing all the time. And they didn't tell me about that before I purchased it. Their salesperson was very high pressure and didn't really give me time to think things over. It's not exactly as convenient as I was led to believe.

1 year ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 2nd, 2023

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Irene Wheeling, IL

I did pay the extra $10 a month to get it so if I would fall and be knocked unconscious Medical Guardian knows it. It's very sensitive but I do like it very much. And the service I received from them is excellent too.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Irene. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 2nd, 2023

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Nancy Plainfield, IN

When I have had to call they've been very responsive and quick to the point. Whatever issue I had was resolved. I thought that we would get a little more life out of the battery between charges, and that's a minor complaint. Overall, I've been happy with it.

1 year ago

Reply from Medical Guardian

Hello Nancy, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 2nd, 2023

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Myra Sparta, NC

Great decision to go with Medical Guardian for my Mother. Having the assurance that help will be on the way if she falls gives her confidence that she can go for a walk outside if she wants to. Thank you.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Myra! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 31st, 2023

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Marlene Huntsville, AL

Compared to the last two devices I have tried, it's wonderful. I like the clarity of the answer, when I push the button, it's especially clear. I've tested it several times. They answer promptly.

1 year ago

Reply from Medical Guardian

Hello Marlene, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

May. 31st, 2023

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Helen Jamesville, NC

I like everything about it. It's very convenient, lightweight, easy to manage. I love it. I accidentally touched it and they were on the board with the help. They were very polite with the information that was needed

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

May. 31st, 2023

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Linda Bardwell, KY

They were just easy to talk to and they took care of my problems right away. When I first got it, I had to test it because the little light turned red. It's easy to operate, they are understanding and the device is small.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Linda! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

May. 31st, 2023

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Anne Mack Bloomfield, CT

Accidentally, three times I alerted Medical Guardian and received a response. Although I didn't need help, it was reassuring to know that the system was working and that Medical Guardian was there to help.

1 year ago

Reply from Medical Guardian

Hello Anne Mack, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

May. 17th, 2023

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Ted Wolfe Wake Forest, NC

There is almost immediate attention provided once the alarm button is pushed. The responding person is kind in their inquiry regarding the situation and provides guidance as required.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Ted Wolfe.

May. 17th, 2023

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Anonymous Saint Clair Shores, MI

I got it as a gift and I did not get enough instructions when I first used it. For example, I was laying on the floor of my bedroom with one speaker in the living room, and I couldn't understand the person on the speaker and they couldn't hear me cause I wasn't shouting loud enough. I could not pick and choose where I would fall. We got through that alright, the local fire department came in, took the lock off the door and they had to guess what to do, I couldn't tell her what the problem was.

1 year ago

Reply from Medical Guardian

We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Apr. 21st, 2023

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Barbara Ann Huntington Beach, CA

We had a device for my wife's aging mother, who was 99 when she passed away last year. She was in Florida and my wife was paying for it from California, and her sister that had been taking care of her mother, took the device to turn it in to Medical Guardian, left it in their drop box and we canceled the service. They've just in this last month charged us for another year's subscription on the device that we canceled. My wife asked me just a day before yesterday to get involved and see if I can get talk some sense into them, because I just paid $600 for this one. I don't mind doing it, but now they have extracted another $500 from my wife after they said they wouldn't. So we're not happy with them and if I have to, I will package this thing up and send it back to them and I'll go to another company.

1 year ago

Reply from Medical Guardian

Hi Barbara Ann, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Apr. 21st, 2023

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Charolette Elgin, IL

There was an issue initially with the device and it took calling 3 times for me to realize that the reason why it was performing a certain way was because of the way it was set up. I just feel like that should have been resolved on the very first time and every agent should be knowledgeable about how the devices work specifically. It shouldn't have taken 3 times for me to get that resolved.

1 year ago

Reply from Medical Guardian

Hi Charolette, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 18th, 2023

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Bruce Alta Loma, CA

They're very kind and very nice over the phone. They supply you with answers and if they don't have the answer, they'll get back to you within hours with the answer. So I appreciate that.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bruce! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Donald Southbury, CT

I fell down and they responded very quickly, but I've also not fallen down and they called and asked me if I needed help. I just think that it's oversensitive and it responds, but I think it's better than not responding so I guess I'll leave it the way it is.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Donald.

Apr. 18th, 2023

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Cindy Chappell Hill, TX

Everything was easy to do. Getting the device, the time was a little bit of a problem. It took them about 10 or 12 days to get the equipment here, but other than that everything was great.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Cindy!

Apr. 18th, 2023

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Art Castle Rock, CO

It's very easy to install and set up. I tested it twice, but I haven't had to use it for an emergency. I called and they set me up and I only had a few questions and they answered them right away.

1 year ago

Reply from Medical Guardian

Hello Art, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 18th, 2023

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Cecily

My mom wore her device to bed, and she activated it by mistake. And she had firemen and emergency personnel in her house when there was nothing wrong, so that was kind of a good test. She doesn't wear it around her neck anymore while she's sleeping, but it sure did its job.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Cecily.

Apr. 18th, 2023

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Annabelle West Chester, PA

I had a problem this morning and I called the Technical Support team and they were very helpful and got it fixed in minutes. There's nothing that I really dislike about the company.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Annabelle! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 18th, 2023

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Bona Douglas, WY

It blinks a blue light at me so I know it's on. It's just nice to know that somebody is there if I need them. I was sitting in my reading chair and my book fell and alerted them. The person that responded was right there. They responded as soon as that rang. I appreciated it didn't have to put me on hold.

1 year ago

Reply from Medical Guardian

Thank you, Bona. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

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Delores Tama, IA

It's wonderful. It does everything I want it to do. It's perfect the way it is, haven't had any problems with it. When I plug it in to get her charged, she's charging and everything works fine.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Delores! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 14th, 2023

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Delores Pipestone, MN

I've just had it a short time, and the very first thing I noticed is that it's light. I had one previously and it was so heavy I just couldn't imagine having that around my neck all the time. But this is quite light, just like a necklace.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Delores. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 14th, 2023

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Clarice Allentown, PA

I appreciate it very much because in case I fall I have something to help me. I feel very secure with it, right around my neck. If I call for any help or any information, they're always there to help me.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Clarice! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Apr. 13th, 2023