Name: Medical Guardian
Rating: 4.1

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Verified Customer

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John Indianapolis, IN

Just the other night I fell and I had difficulty getting up and down and I had to use it. They've always been real responsive on any questions I've had and any problems. Everything's good. I like being able to wear it away from the house. My only problem is that when I fell it did not detect the fall, I had to press the button.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Edna Albuquerque, NM

My mother-in-law had the device and she hit it and they called us to let us know. We have cameras in her house now and we looked and we saw her sitting in the chair. We found out that she hit it doing laundry. So it definitely gives peace of mind that we know if something happened to her that we would know about it.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Edna.

Feb. 9th, 2023

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Anonymous

I like that it will call my husband first, and my next friend, and the next friend before they call emergency service. I tested once and the answer came quickly. They gave me a bracelet and I would use it more if it was a necklace.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 15th, 2023

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Edward Ukiah, CA

My credit card was billed for six months and I had no idea that that's what Medical Guardian was going to do. So I was confused and I called up the credit card company and said that I didn't authorize that. So I'm a little confused about the financial part of it. It works because I have accidentally pushed it.

2 years ago

Reply from Medical Guardian

Hi Edward, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 15th, 2023

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Verified Customer

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Jim Decatur, AL

Customer service seems to be on top of it. I had a problem with the rope coming apart in the middle and I called today and they'll have the part here Friday.That's good customer service.

2 years ago

Reply from Medical Guardian

Hello Jim, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 14th, 2023

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Jack West Jordan, UT

I've used it a few times and I've gotten really prompt responses, so that's been nice. When I fell they stayed on the call with me until the paramedics arrived and acted really professional.

2 years ago

Reply from Medical Guardian

Thank you, Jack. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 15th, 2023

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Gary Goldsboro, NC

It wasn't really what I was expecting. The quality seems to be okay, just the way that it operates, I'm unhappy with. I have tested it, I literally dropped it on the floor and nothing happened and it's supposed to be for fall detection. Twice I was talking to somebody about an issue and we were disconnected. They had my callback number. Nobody ever called me back and I didn't know how to call them back. I really don't trust it. My husband wears it when I'm not at home, and I told him just to push the button, not to rely on the fall detection.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Gary. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 15th, 2023

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Verified Customer

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Elaine Saint Petersburg, FL

It's easy to charge and I can put it on, forget about it and if I accidentally hit it somebody's gonna call me right away. One time when I bumped it they were excellent, they called back immediately.

2 years ago

Reply from Medical Guardian

Hello Elaine, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 15th, 2023

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Barbara A. Ulatowski Kissimmee, FL

My charger is not working properly, and when I called to report this, I was told that it is "ok", but I don't feel confident. It does not show complete red after overnight charge. It just continues to blink red until the device is removed from the charger. But nothing in your directions addresses this, so I feel very uncomfortable about it. How can I trust that it is fully charged? ger

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Barbara A. Ulatowski. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 22nd, 2023

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Verified Customer

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Betty Walter Hagerstown, MD

I feel much safer now that I have my alert system. I have fallen several times and know the fear of not being able to contact anyone. This system it's my family an I more at ease.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty Walter! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 8th, 2023

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Verified Customer

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Charlesta Lyles, TN

We just had a big thunderstorm and each time the power went off we had to call in and get it reset. They were very courteous about it and they were very nice to talk with. I even take a shower with it and I feel so safe now

2 years ago

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Annie McCormick, SC

I dislike that rope that goes around your neck. I don't like anything around my neck and I can't really take the clip off the device. I tried to activate it and they sent the rescue squad here but I was just trying to activate it. I never could get satisfactory Instructions on what to do with it.

2 years ago

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Carol Eugene, OR

They're great, they're very responsive, they're easy to understand when you ask a question. I mean the way that they explain what you need to do is very clear and concise and I think for an elderly person that's especially important I can follow along.

2 years ago

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Ann Eureka, MO

It's expensive and I don't think it's really it's worth it, but it gives me some peace of mind. We tested it and my mother is older, she was a little disappointed with the voice of the voice activated thing. They work when nobody's there but I don't think she felt all that comfortable with it but that's all you get that day and age. It's convenient.

2 years ago

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C. Spirit Lake, ID

Very helpful. We really haven't used it but when I have done the tests the people I talk to are still good. They reach out to make sure you were okay. Very friendly and easy to talk with so I appreciate that.

2 years ago

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Adelle Lincolnton, GA

The service is excellent. I had to use it when I fell down and the lady called me right away and then I got her to call my daughter. I've only had he use it the one time and they were excellent.

2 years ago

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Barbara East Haven, CT

The couple of times that we had to use it they really came through for us. They've been very responsive through anything we needed. We're totally satisfied with the service and equipment.

2 years ago

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Barbara Sumter, SC

Customer service was top notch. We're very pleased so far. I like that it doesn't come off of her hand or her wrist and it is shower proof and that she has a good range from the box the 1400 feet so that's what we like.

2 years ago

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Cathy Pompano Beach, FL

I feel like I'm never alone, which is something I don't wanna be, especially in the middle of the night. The person I spoke to was very helpful, thorough and let me know exactly what I need to do and I appreciate that.

2 years ago

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Chris Valparaiso, IN

It's very soothing to know that I have someone to talk to me immediately if I fall. When I accidentally hit it, the operator came on she was just lovely to talk to. I feel like the necklace is just too long.

2 years ago

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Carol Louisburg, KS

I have a way to contact someone if I need them, but the only thing I really don't like about it is wearing it around my neck. They've been very nice about answering any questions that I had. They were very thorough and I appreciated it.

2 years ago

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Carol Haslett, MI

It's well worth it. They do their job and they do it well. Every time that I've had to use it, it has actually worked immediately and when I tested it I have a response immediately. The people that took care of the calls are polite and take care of it the way that it needs to be taken care of, they don't just shrug it off.

2 years ago

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Arleen Fort Jennings, OH

So far it's been excellent. I usually unintentionally set it off when I'm at the table doing a puzzle also and I lean up against the table. They are always very nice about it.

2 years ago

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Clydean Gastonia, NC

I feel safer with them. They called and checked in, and it was very nice and helpful. I like that the device hangs around my neck. I think they are very pleasant and good people.

2 years ago

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Billy Osborne, KS

Was for my father and so far we haven't had to use it. So I don't really know much about it. He did actually push it two weeks ago by accident and it worked. He said that they talked to him right away.

2 years ago

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Carmen Bridgeport, CT

I used it and they called me, asked for my address to make sure that's the correct address, and I appreciate that very much, so they got here as quick as possible. I've used it twice and I love it.

2 years ago

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Beverly Washington, PA

It's not for me, it's for my mother. She tested it twice and she was happy with the result, happy with the contract. I like the extra security of knowing if there's a problem.

2 years ago

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Carol Bronx, NY

The people that my daughter was speaking with were very helpful in setting it up for me. They went over everything step by step so it was quite clear how to use it and how to recharge it.

2 years ago

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Amy Miami, FL

I was not really in need of it but accidentally when I was wearing it I pressed against it and I was able get attention right away so I thought that was this amazing and awesome.

2 years ago

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Anthony

I like the safety necklace that it provides as far as the you could just pull it off it's magnetic clasp. He doesn't have to take it off other than to charge it and it's very simple to charge.

2 years ago

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Barbara Jerome, ID

I'm a new customer and I am happy with it so far. I have had a couple of problems with the unit itself and they were very nice. As soon as I called they sent me a replacement so that worked out fine.

2 years ago

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Amy Sheffield, AL

It's secure. If I fall I can call someone and they help me. When I first got it I tested it by pressing the button and I got a hold of an operator right away and she signed me up.

2 years ago

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Al And Alice Fredericksburg, VA

I'm pleased. I'm very happy that I have it. I did test it and it was simple. They were responsive and very thorough in the questions. I feel very comfortable having it in my home.

2 years ago

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Anonymous Sherwood, AR

When I reported the issue with the lanyard they were very prompt at sending a new one and responding to my complaint. The last time I tested it was toward the beginning of last month and I just pushed the button and it comes on and and I say I'm just testing it and then that's it.

2 years ago

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Carol Bohemia, NY

I like my medical alert device because it is light and I can wear around my neck. They're always right there when I have any problems or any questions or anything. It's pricey.

2 years ago

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Anne

I can actually wear it in the shower, so I feel safe. The battery does not hold a three day charge. I tested it it several times and in another state and they have always come on the line quickly and professionally.

2 years ago

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Beverly Bowie, MD

They're good, they care. I wear it all the time around my neck. I don't like that they have called me at one o'clock in the morning one time and three times during the day when I hadn't fallen.

2 years ago

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Anna Mount Washington, KY

It is easy to use and it's accurate. My mom fell yesterday and I was notified immediately that she fell. They are responsive, I call several times just to check the quality of service and they were always very receptive.

2 years ago

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Randy B Hawley Belton, TX

I have not been using MG very long. Generally I am satisfied. When I went to test the necklace button on my 2.0 system I received an automated message. I expected a real person to answer. I was never told this is the way your monitoring system works. hat surprised me. You ad

2 years ago

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Anonymous Conroe, TX

It makes me feel more secure because I'm falling a lot. I didn't know it was working so I called the customer service and she told me it was working and she did something from there but it works fine now.

2 years ago

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Anonymous Burleson, TX

We've only had it a few days and we have found out that the pendant around the neck, we're both short people so mine hits the edge of the table when I sit down or the edge of the cabinet when I stand up so we have set it off accidentally a whole bunch of times and my husband had his own at night and every time he turned over he set it off four times in the night so last night he took it off. Their customer support calls back really fast.

2 years ago

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Susan Creswell, OR

I was working out in the yard and I lost my balance, I was down on the ground and I guess it alerted them so somebody called me back to check on me. I would not have used it but it's just one of those things that alerted Medical Guardian and it didn't bother me that they alerted me.

2 years ago

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Ted Punta Gorda, FL

I've just tested it twice and I got an immediate response. My lanyard broke, so I called and they immediately overnighted me another one so I was very impressed by the quick response. I had called in on a Friday morning and Saturday afternoon I had another one. I have a mini guardian

2 years ago

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Anonymous Richmond, VA

I have seizures and things and if I'm passed out it's always good to have so I don't have to lay there for a while, they'll call my daughter first and then she has a key to come in and see what's going on with me.

2 years ago

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Suzanne Alpharetta, GA

They answer the phone quickly and they are very pleasant, they don't always know the answer to every single question, but they're very willing to trying to find out. I don't like that it doesn't tell me when it has run out of battery, so I have to try and remember on my own to charge it up, which is frustrating.

2 years ago

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Thomas

It's efficient, it's excellent, does everything it has to do. The time we had to use the device, an elderly friend that I care for had to press the button and next thing you know I got the alert and the police were there and they made sure he was okay and that he didn't have to go to the hospital, but they did a good job.

2 years ago

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Sandy Sterling, VA

The only thing that I'm not a fan about it just the up front payment for the entire year. I like that it's around the neck and we don't require a land line or a cell phone. They've always been really good at answering.

2 years ago

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Tony Middletown, OH

It is reliable. I had to test the device and as soon as I pushed the button on the main alert box they picked up the phone quickly. They are very easy to work with and they answer all the questions that I have.

2 years ago

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Theresa Parkville, MD

I purchased the wrong device initially, but the exchange went through very nicely. Every time I call they have been able to help me completely and have been very courteous and nice and helpful. But it is too large.

2 years ago

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Rubidia Palmdale, CA

It's a very small device. I just have to press the button to make sure that it was working and sure thing a few seconds later I hear my mom's name and they ask "Are you okay?". I liked it.

2 years ago