Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Estelle Salem, NH

I am satisfied with the service. I like it because my family doesn’t have to worry about me being okay. I don’t mind wearing except I push the button by mistake. They always come when I ask them to.

3 years ago

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Verified Customer

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Robin Alamo, CA

They’ve been wonderful. I keep dropping it and sometimes it goes off and it seems to be working okay. They are helpful. I feel comfortable knowing I have access to help in an emergency.

3 years ago

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Verified Customer

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Michael Rocky River, OH

Peace of mind knowing if something happens there is backup in place. I’ve tested it once or twice and everything seemed to go well. The person was on the other end was professional. It’s nice.

3 years ago

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Verified Customer

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Joann Alto, GA

It is heavier than I thought it would be around my neck but I am satisfied with it and I don’t dislike it. The man who called me back is very nice and was concerned about me.

3 years ago

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Verified Customer

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June Chicago, IL

Any issue we’ve had has been taken care of quickly. It is easy to trigger from either the pendant or the home unit. The response is rapid. It has only been an accident but it is nice to know in the case of an emergency.

3 years ago

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Verified Customer

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Anonymous Fairborn, OH

I like it, but I'm having difficulty and I'm not sure what I'm doing wrong, because I've been wearing the bracelet and it's been going off numerous times when I haven't press it or anything. So I don't know what caused it to go off. I need to call and talk to them about what happened. Medical Guardian has been very good at getting back to me.

3 years ago

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Verified Customer

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Jan Watson Joplin, MO

Have been very happy with Medical Guardian. I chose it especially for fall protection and it works very well. I dropped it one day and immediately had them asking if I was okay.

3 years ago

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Verified Customer

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Gail Dye Junction City, KS

customer service is very good. They are always helpful and patient when you accidentally push the call butt. I like having the lock box on my front door. Customer service representatives speak good english.

3 years ago

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Verified Customer

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Patti Irving, TX

I haven't had my device very long, but twice I put the device on and it wasn't charged. I had to put it on the charger again and it finally took the charge. The device was on the charger at least 7 hours.

3 years ago

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Verified Customer

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Kathryn Diane Mudurian Akron, OH

I put the thing on the charging unit making sure the metal dohickeys are touching. More than once I take it off the charger and it says "needs charging". I put it back on charger for aother couple hours. Last night I noticed I was not getting the blue wifi blink. I pushed it to test it and nothing happened. Very frustrating. I put it back onto charger for a bit, and getting more and more frustrated, I pushed it. A man's voice came on and I let loose on him. I'm sorry man on other end. I was thinking if I really had an emergency I was sunk. Anyway, I put it on the charger all night and it seems to be working. I do not want to test it again because I may explode on the thingy again.

3 years ago

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Verified Customer

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Janet Petersen Montrose, CO

I have not had to use the Medical guardian in an emergency. One time it was accidentally set off and I had an immediate response. The responder was professional and kind. That response left me feeling safe.

3 years ago

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Anonymous Battle Ground, WA

The base unit is very sensitive and I even dropped it on bed one day and it rang the emergency people, which was fine, but then I dropped it to other time on the floor and of course then it was expected to go off. However I fell very badly in the store on the 5th of January and I had my wrist band bracelet on and it did not go off so I couldn't understand quite how that would happen. They're very very understanding and caring when they get on the phone with me.

3 years ago

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Verified Customer

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Barbara

I love the fact that the thing that goes around your neck is a magnet. I tested it on the beach a few weeks ago and they answered right away. I like that the battery would last five days.

3 years ago

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Anonymous

Provides peace of mind. Response was immediate and quick they helped with set up and ease of use. It was tested in the middle of the night and I received an emergency immediate response through the call panel.

3 years ago

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Verified Customer

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Harold Naples, FL

I like the fact that my father has a way to communicate for safety. He can he fall and someone will come and help him. Just grateful that medical guardian is out there for families and older adults.

3 years ago

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Verified Customer

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Marilyn Kill Devil Hills, NC

We haven't had any problems with it so and it seems like whenever you have to push it there's always been a quick response. We were having troubles with the band and everybody was really helpful.

3 years ago

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Verified Customer

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Wayne Palmetto, GA

The wrist watch is overly sensitive to be activated when you're resting you're wrist or doing stuff on a table or some other hard surface it'll set the alarm off. Unfortunately their hours of operation are not conducive to my work schedule. I do like it's peace of mind when I live by myself. It give me peace of mind if something happens to me medically inside my home.

3 years ago

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Verified Customer

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Enyinnaya Milwaukee, WI

I was pretty satisfied with them. The customer support verifies responses. They're not sure if it was emergency but they are pretty responsive. So that's one thing I really appreciate about them.

3 years ago

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Verified Customer

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Guerron Newell, WV

I like how fast it works, how pleasant the people are on the other end. I like it when people answer my questions and are courteous and pleasant to speak to. I tested the device and it was answered immediately.

3 years ago

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Verified Customer

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Mary Huntington, WV

Not sure how long the battery lasts before I have to charge it. I would also like to increase the volume on it. Other than that, it is comfortable to wear and the response time is good when I test it. They immediately turn me over to a machine and would like to talk to a real person because I sometimes have questions when I test it.

3 years ago

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Verified Customer

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Anonymous New Milford, CT

They are very courteous and professional. They are available when I need them. It gives me a sense of security. The price is reasonable compared to other companies I worked with.

3 years ago

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Verified Customer

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Anonymous Warsaw, VA

We set it up and they always follow up to make sure everything's working correctly. I thought it was one of the more cost effective options that I've ended up taking medical guardian for that reason.

3 years ago

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Virginia Salem, OR

Medical Guardian is very friendly and responsive. They give me peace of my mind for my mom. It worked very well when my lost her phone and had a medical emergency. It's been great.

3 years ago

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Verified Customer

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Bert Inola, OK

It's real convenient that you don't have to charge the device you wear around your neck. He can wear it around his neck all the time. We've tested it a few times and they have answered right away. They are really responsive.

3 years ago

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Verified Customer

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Cheryl Weaver Waterloo, IA

So far I have been very satisfied with the Guardian Medical Alert system. Luckily I haven't had to use it as no recent falls. The magnetic connections on the cord came undone and I called for a replacement cord. The replacement was poor quality so I just used a safety pin on the good one I already had.

3 years ago

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Verified Customer

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Weldon Hope Alba, TX

Haven't had it very long, but he loves the bracelet and we tested it once and everything seems to be great. Everyone has been very friendly and helpful. Hopefully we will never have to use the service.

4 years ago

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Verified Customer

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Andrea Wheeler Saint Paul, MN

My mom has had her Home System for about a month now. Biggest problem is that if she leans against something a little too hard, it will go off and signal to the home base. She wears a necklace. Otherwise it seems to be a good system.

4 years ago

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Verified Customer

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Anonymous Arcadia, FL

The only thing I dislike is the flashing blue light. I am like an electric horseman. I never have any serious problems. I like that it follows me whether I am at home or travelling around.

4 years ago

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Verified Customer

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Marjorie Allen Park, MI

When I first I started wearing the device, I didn't like the blinking of the light but I like having it there. It gives me peace of mind having it there. I know it is there if I need it. All I have to do is press a button.

4 years ago

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Verified Customer

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Anonymous East Falmouth, MA

My mother used their device. I felt very safe with her having it for emergency purposes. It was easy to operate. The technician that helped me set it up was very experienced. He knew exactly how to get things moving.

4 years ago

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Verified Customer

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Mary Stuart Aston, PA

Very Pleased with my Mobile 2.0. Alison was very helpful and knowledgeable in explaining the system..She as well answered all my questions with honesty !I now feel comfortable living alone ..

4 years ago

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Verified Customer

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Jane Finch Spring Hope, NC

I am the daughter - mama fell, pulled the alarm - I was notified - rescue was called - she broke her hip, two bones in her neck, and 2 bones in her back - I only purchased this about a month ago - well worth the money

4 years ago

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Verified Customer

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Franklin Cix Lubbock, TX

The company was a pleasure to work with. The device was easy to set up. I did a test of the device and had no problems conversing with the operator who responded when I pressed the button.

4 years ago

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Verified Customer

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Peggy Strait Udall, KS

The other day I had accidently pressed the call button and they answered right away. I let them know it was by accident but it did put me at ease that it was so quick of a response.

4 years ago

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Verified Customer

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Raymond Montgomery, AL

I was falling so I got it. I don’t fall any more because they figured out was wrong but I kept it as a safety thing. I like it for emergencies. I would be very likely to recommend them.

4 years ago

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Verified Customer

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Edward Saint Louis, MO

Got it for my father. I like it. It is small. He doesn’t really know he is wearing it. Everything was streamlined when we tested it. Their person on the phone did a good job as far as asking the right questions. They return calls quickly and answer all your questions.

4 years ago

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Verified Customer

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Anonymous Portage, WI

I like that I can talk back to the people. I have had problems with my medical alert. I had a new one sent to because it wasn’t holding a charge. I had to recharge it every two days. When I called customer service, the young lady was not listening to me and I told her that then she settled down and listened and I got a new one. They tell you the battery should last five days but the book says to charge it every day which is ridiculous. They need to go over their literature.

4 years ago

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Verified Customer

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Germaine Red Hook, NY

They were very helpful when we activated it. They set it all up and were very nice. When my mother hit the button by mistake, they called right away. We’re very happy with it. It has worked very well.

4 years ago

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Pollyanna Rogers, AR

There isn’t anything to dislike about medical guardian. The response time is very fast. They answered immediately and sent help immediately. So far I am perfectly satisfied.

4 years ago

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Verified Customer

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Paula Robertsdale, AL

Medical Guardian is easy to use. Just yesterday I hit the button and I called out when they responded to tell them I was okay. They were very polite and asked if I needed help or anything.

4 years ago

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Verified Customer

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William Ayer, MA

It seems reliable, I dropped it a couple of times and they called promptly. It fulfills it's function when I fall down, which is primarily why I got it. I tested it when I got it obviously, and I had dropped it and they called me and I answered it explaining it wasn't a real emergency. So far so good.

4 years ago

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Joanne L Owens Olympia, WA

It gives my husband peace of mind when he's not with me. Very courteous, I've never had a problem. I test it all the time whether it's on purpose or not but it does work and I haven't had to use it in crisis situation.

4 years ago

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Karen S Redding, CA

It's expensive. I got a new one and it was supposed to charge up faster and it was a little smaller and its what their intention was I guess, but it needs to be charge like twice a week so that isn't very good. Guardian comes out right away after I push the button. I've used it several times and whenever I have pushed it, they come out and it do real good with the fire department. When I fall it had never gone off, I had to call them. It would be better if I fell and there was an alert.

4 years ago

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Verified Customer

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Joanne Freehold, NJ

They're very professional and they answer my questions and they're very courteous. I like that it's reasonable and it's convenient. I tested it and I haven't actually used it as there was no need for me to use it as of yet.

4 years ago

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Anonymous Salem, OR

Operates well during tests and it is very responsive, there is nothing to dislike. The only feedback I have is when you replace the device, they should have a way to return the device so it can be discarded properly.

4 years ago

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Anonymous Williston, VT

So far I like everything about medical guardian. They answer within a shoer while. I wear it all the time, in and out of doors. It is a bit pricey but you get what you pay for.

4 years ago

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Phyllis Auburndale, FL

It's a pretty good product. They've been super responsive. They call back within 15 seconds. I like that it is small and convenient. I dislike that it goes off frequently by accident.

4 years ago

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Christine Crescent City, CA

Kinda big and awkward but it works. I have hit a few times accidentally and I have always gotten an immediate response no matter what time of day or night it is. They are very concerned.

4 years ago

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Anonymous Maumee, OH

Customer support has been very good. I test it about every three months and I had to use it once because I feel in the yard. It was good. I feel the essence of security when I am out by myself.

4 years ago

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Frank Quinton, VA

When I need them, they are always available. They come on immediately. Everything has been perfect so far. I am very happy with it. I can leave the house and know my husband is taken care of if he falls.

4 years ago