Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Emma Looby

It was a combination of the price and the kind of service that they offered that convinced me of getting it for my mother. So far things have been good. They've called to check in on us and make sure that everything is working. They're great. My mother has the pendant on everyday. Hopefully she'll never need it, but it's there if she does.

6 years ago

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Elissa Bakall Chicago, IL

The price seemed to be just right and the product itself seemed to match what we needed, so we got it. I haven't had to use it for an emergency yet, but I wear it everyday. The button is small and works pretty well and the battery life of both the button and the speaker seem ok. Customer service is pretty good too. There have been some false alarms though, mostly because the button hangs too low and gets pushed against the counter.

6 years ago

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Candence Brooks Warsaw, IN

I got it since I'm home alone a lot. One time, my throat was closing and it was getting hard for me to swallow. I used the button to call them and the lady that I talked to was very nice and helped me out. She sent people out very quickly and they came in to check in on me. They were there when I needed them and were just very nice people.

6 years ago

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Elizabeth Schwantes Mobile, AL

We've been using it for years now. They were recommended to us over 10 years ago and we've been using it since. The person that uses it wears it all the time and so far she has only had to use it once. They have always answered promptly when we tested it. It works, we don't have any trouble with it.

6 years ago

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Bj Welch Lake Forest, CA

I looked online and checked out all the companies out there. I called a few of them, including Medical Guardian. I talked to their personnel and I was very happy with it all, so I got it. I haven't had to use it, I just call them to see if it's all working. They always call me right back and the button is just very easy to wear.

6 years ago

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Maria Elena Pico Rivera, CA

To me it's very important to have a medical alert device in case something happens. After my daughter in law recommended this service for me, I just got it. During the day I use the necklace and at night I put on the bracelet. I'm very satisfied with it.

6 years ago

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Paul Miller Butte, MT

My dad got it and set it all up. The service has been great, the person that we talked to was very knowledgeable and answered all of our questions. They also delivered the things on time and were very helpful. My dad has no complains about it, though he hasn't had to use it yet.

6 years ago

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Winona Smith Grand Island, NE

I just researched online and got this one. They were very helpful when we bought it. I actually got 2 different services to try them out and this one seems easier to use. We test it once a month and they always answer our calls promptly.

6 years ago

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Shirley Hammack Hopedale, OH

My daughter and I went over several companies and in the end we decided on Medical Guardian. The price was a little higher than what we wanted, but the fact that they have people available all the time was a bigger factor. So far everything has been alright.

6 years ago

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Ella Carter Valley Springs, CA

My doctor was actually the one that chose the device for me since I needed the service. Thank goodness I haven't had a reason to use it, but there was a time we used it to test it and they answered quickly and promptly. They were just very polite. I have also traveled with the system to Georgia. I took the whole base and everything with me and, even though I knew I would be around people most of the time, it gave me an added sense of security. Overall I just feel more secure knowing that if anything should happen I would be safe.

6 years ago

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Charles Miller Portland, OR

While I was in the hospital, my son investigated some companies and decided to get this one for me. He got it set up so that the remote transmitters can catch the signal in the most important rooms of the house. Everything seems to be working fine, it's just there if we need it.

6 years ago

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Margaret Wright Phoenix, AZ

The price was the main thing that convinced me of getting it. My place is sort of crowded and hard to walk through and since I stagger a bit it's hard to navigate it. Outside I have a similar problem with steps, branches, and other obstacles. That's why I have it. I can call for help with it if I need it.

6 years ago

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Charles Bingham Montgomery, TX

I just grabbed one service from the ones that I saw and it happened to be Medical Guardian. I use it all the time, 24 hours a day. It's great. The other day I fell and within a few minutes they were there calling to see if I was okay. I've had no problems with it.

6 years ago

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Anonymous Mentor, OH

I just found them and went with it since it felt like it was the right choice. The button that goes on the lanyard is not really comfortable for my mother to use. It just swings around a lot, so she doesn't really wear it all the time. I've been thinking about getting her something she can just strap around her arm instead. We do like the fact that you can just push the button to get help and they will be there at all times. We haven't had a reason to call them, which is a blessing really, but I know that it will do what it's supposed to do. I'm happy with it.

6 years ago

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Rosemary Iacomacci

My son was the one that looked everything up and found out which one was the best to get. Luckily I haven't had to use it, but I test it once a month just to make sure that it's running ok. I haven't had any problems with it.

6 years ago

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Charles Reed Port Charlotte, FL

From what was advertised, they seemed to be the best ones, so I got it. It's a very convenient service. It makes my family feel better since I live alone. If something were to happen, I can just push a button to get help. Whenever I've needed to contact them, they've responded right away.

6 years ago

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Russell Lucasville, OH

This was what we needed, so we got it. The necklace and the wristband are both easy to use. When we first got it, we tested the button and they were quick to respond. Other than that, we've only called them by accident. The person that uses it hit the button by mistake but they responded quickly anyways. They have been courteous and knowledgeable.

6 years ago

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Carolyn Drake Evans, GA

My daughter was the one that decided to get this for me, I had nothing to do with it. I have the arm band and the neck piece but I'm not really using it to be honest. I got it some 3 weeks ago because she was concerned about me living on my own. I don't think I need it though. When I've run tests it seems like it takes them forever to get in touch with us, so if there was ever an emergency I'd be a little concerned.

6 years ago

Reply from Medical Guardian

Caolyn, thank you for the review. Your daughter certainly seems to have your best interests in mind. Generally speaking, you should be able to reach one of our highly trained operators in under one minute after you push your button. if that is not the case for you, please reply directly to this message and we will look further into your particular situation. Thanks again for the feedback and have a great week!

Feb. 26th, 2018

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Anonymous Lake Worth, FL

I looked at a listing of medical alert devices and this one seemed to have the best results. I double checked with my daughter who works in health care and she seemed to like it too, so we went ahead and ordered it. Thank goodness I haven't had to use it. The only time I called them was to complain about something. They had to send me a new part, but that was that. It was excellent customer service. There are some things from the equipment that I don't really care for though. For one, the button that goes on the necklace part is hard to change. It's almost impossible to get it off of so I have to keep the clip on the lanyard at all times. I cannot even get the back off of it to charge it. It's just ridiculous. Another concern I have about the button is that when you're wearing the thing the green light goes on and off all the time. I don't like that, it's very annoying.

6 years ago

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Sakae Ito Torrance, CA

I went online and looked at some services like this one. Medical Guardian just looked incredible, so I got it for my mother. She has mild Alzheimer's and basically stays home by herself all day. She wears it around her neck just in case something happens. Everything has been fine...except for a call I got a little bit ago from a sales person. They badgered me about an upgrade to the button that could automatically detect a fall and I just agreed to it at the moment. I haven't really needed it so now I want to send it back there but I haven't received a response yet.

6 years ago

Reply from Medical Guardian

Thanks for reaching out. We're happy that you and your mother like her Medical Guardian device overall. Looking at your mother's account, it appears that the fall detection button she previously received has been returned back to us since this review was written. It has been removed from her account. We apologize the situation caused by the situation you described here. Your review has been elevated to the manager of the representative who you spoke with. We appreciate your valuable feedback on this matter. Please feel free to reply directly to this message if you have any additional concerns. Have a great day!

Feb. 26th, 2018

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Dennis Snyder Bothell, WA

I did a lot of research on the internet and I'm still actually deciding on whether or not this is the right one for me. I'm still testing Medical Guardian along with another service to see which one is best. The button seems to be high quality. I expect it to work if I were to need it while walking in the woods or when no one else is around. I've set the alarm off by mistake one time and I got a call back to see whether or not it had been an accidental button press. I got that call the day after it happened though. I was concerned about that response time, especially if I actually need it for an emergency.

6 years ago

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Linh Elk Grove, CA

Since they had the best price and equipment I ordered it for my mom. My order came with the bracelet, the necklace, and the GPS system that they have. I haven't had to activate the alarm yet, but I've done some testing. When I press the button they come on the line quickly. Customer support is very prompt and patient. They just know their product so well that they can answer any questions I have.

6 years ago

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F.M. Erlanger, KY

My wife fell so I did some research to find a company that was good for her. From all the reviews, I just determined this one would be the best one. The process of setting things up went fine. They answered all my questions. We haven't had to use it since we obtained it but there hasn't been any problems in the 3 or 4 months that we've had it.

6 years ago

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Martha Finley Lancaster, SC

My son was the one that checked into things for me so I could have the best one, so he picked Medical Guardian. I haven't had to use mine, but I hit it by mistake. They called and all and things were said and done in under a minute. It was all very fast. I'm pleased with it.

6 years ago

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Edward Gillespie Lincolnton, NC

Some of my coworkers recommended it, they said it was a good system. I got it for the person that uses it because of that. Fortunately, we haven't had to use it, but they've been helpful anytime that we've called with questions. Just the fact that we have them around is comforting to us.

6 years ago

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James Gannon Huntingdon Valley, PA

I got it for my father after researching online. Thank god we haven't had to use it, but he wears it everyday. Whenever I test it, they answer right away. The only thing was that when I first ordered it, they didn't really explain how long it would take for us to receive the things. It took over a week to get here and I would've liked to know that first.

6 years ago

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Kendall Swan Cypress, CA

My sister was the one that researched it and decided to get it for my dad. He carries the necklace transponder, though he hasn't had to use it. He has only done some testing with it and it works. Customer support has been very responsive to everything we've needed.

6 years ago

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Barb Kruse Tamarack, MN

My daughter was the one that ordered it for me. It hasn't been long since we got it. We only really called customer service when we were setting things up, but they were nice people to deal with. I wear it everyday and everything seems to be easy to use.

6 years ago

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Larry Bass Jupiter, FL

My sister was wearing it and recommended I get it too, so I did. The button looks very durable, I haven't had any problems with it. I haven't had to use it yet but the one time I pressed the button by accident they contacted me right away. Their response time was just great.

6 years ago

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Vera Rutledge Peru, IN

I looked it up on the internet and it had high ratings, besides it was also portable. That meant I could take it with me to see my brother and it would still work. It's almost like a phone. Contacting customer service has been pretty easy and they've been helpful.

6 years ago

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Phyllis Miller Bradenton, FL

Right now I'm not too sure about it. It might have been too quick of a decision on my part. I haven't really dealt with anybody from their side, I've had it for less than a month. They did help me with the set up and the button worked fine when I tested it out.

6 years ago

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Penny Row Castleford, ID

My family didn't want me to be living alone without help, especially after I developed cancer. After looking around, the cost and availability of it convinced me to get it. That plus the fact that I can have it with me anywhere I want to go. This was about a month ago, so I haven't needed to use it. The necklace is not the most comfortable thing to wear, it kind of scratches my neck.

6 years ago

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Hannah Hoffner Millville, PA

My daughter picked it for me. I can't really wear the watch band on my arm since I can't keep it there, so now I'm using the one that goes around my neck, that one is better. I wear it all the time. I can take it with me in the shower, plus I also have a unit that's right in the living room and another one that I can take with me when I go out. I appreciate all the different things that give me, including the bit that hangs on my door. It gives me added support. They just have a lot of convenient things added to the service that make things better for me. Customer support is wonderful too, I feel more comfortable having them there for me.

6 years ago

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TomStephens

Fortunately I haven’t needed to use it. I did do an operation check with it and everything worked as advertised. I like the way it lights up at night if you touch it. This will eliminate the need to turn a light on so it can be found. It’s designed with simplicity in mind. So far I am pleased with it and plan to have it available in the event I need it.

6 years ago

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Henry Luckett Owensboro, KY

I'm living with my daughter and I've gradually gotten to a point where I can't walk that well. Right now I've got to use a walker and I don't go out anymore, so I needed to have this. My children, primarily my daughter, were the ones that picked it for me. I'm glad to have it, though fortunately I haven't had to use it.

6 years ago

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Juanita Gastard Kaplan, LA

I got it for my mom since it seemed to be the best for her and it was affordable. She hasn't had to use it, but we haven't had any problems with it. It's really easy to get it all hooked up. The people are really nice and willing to help you out, I really appreciate them.

6 years ago

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Terrell Price Geneseo, NY

They seemed to be just what I was looking for. I wear the medallion all the time, though I haven't had to use it. They only time I've ever talked to anybody was the day I actually got into trouble. I just hadn't tested it before, and I should've done that earlier, but they helped me do that really quickly. I have to be really careful with it because if I don't have an emergency and press it, it will contact the authorities. So it's something I have to watch out for. One thing I don't like is that I can't really speak to them using the medallion. I have to have the base unit around and that's a big drawback. That means that, basically, the only place I can use it in is my house and that really doesn't do me any good. It's definitely limiting. I've seen other companies that have this sort of service and offer a device that you can use to talk to them through the medallion so'I don't think they gave me enough information to make a good choice.

6 years ago

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John Big Homosassa, FL

I live with my daughter and son in law, but since they're not around all the time I started looking at different services. My family insisted I get this one, so I did. I wear it and have it with me all the time. It has worked fine whenever I've tested the button. It's worth the price that we're paying.

6 years ago

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Mary O'Brien Ann Arbor, MI

When I looked online Medical Guardian had the highest rating, so I decided to go with it. I've only had it for a few months and haven't had to use it, but I feel confident with it. I've called in to test it a couple of times, just as I'm supposed to do every month, and the people have been helpful. The button is comfortable too. I'm happy with it.

6 years ago

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Otto Stover Cashion, OK

I had seen this on a family member and I thought it would be good to get it for my father as well. We've used other brands in the past, but we really like the way this one works. Typically my father uses it at night when he goes to the bathroom. Customer support is quick and efficient.

6 years ago

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Joan Gregory Hamburg, NY

After looking online they looked to have the highest ratings so I purchased this for my mom. Starting up was also very easy. That was the only time we had to call customer support and things went fine. So far it seems to be an easy program and system to use. My mom just wears the necklace whenever she's at home.

6 years ago

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MarieSpoerner

This is being filled out by her daughter, she seems satisfied with your product so far. The once a month test seemed daunting at first but I think she is now fine with it. The ease of setting this up and further customer service have been very nice and helpful. I think she feels comfortable now contacting you with any questions. Its still very new.

6 years ago

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MerilynThompson

I only recently got the Medical Guardian, but so far I am happy with the sense of security it gives me when I am alone in my house. The staff was very helpful during the set up. I have not needed to use it, thank goodness, but I'm sure if and or when I do use it they will be right there for me.

6 years ago

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BettieKelly

We have had a good experience with Medical Guardian. The ordering process was easy and arrived very quickly and in good condition. The set up was simple, and the customer service people were helpful and very knowledgeable. Would highly recommend!

6 years ago

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WalterDoerr

I bought this for my Dad who is 101, and he wears it daily. His comments are "I thought I would be able to speak to the person on the medallion, and not have to be near the box". He also has accidently hit the alert button a few times, and we were quickly notified and were able to cancel help at that time. I am glad he's wearing it, but it does have it's limitations.

6 years ago

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AliceBatten

For an elderly person, this is just a great product. Amazing customer service. Had to press that button within the first month of getting it! This is her daughter Linda writing review. We are very pleased with this service. Thank God we purchased this when we did. Saved mom when she fell and couldn’t get up.

6 years ago

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RobertSamuelson

All contacts with Medical Guardian, both sales and during product setup, have been excellent. The Guardian device has some weight to it, and the supplied neck strap is a narrow band. Would suggest a wider/softer neck band, for added comfort.

6 years ago

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Eileen Cummins Pearl River, NY

A friend of mine who had done research on them said that it was the company to go with. I haven't had to use it yet, but I haven't had any trouble either. It feels good to have it. It's a comfort to have when you live by yourself.

6 years ago

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Weldon Skaggs Warner, OK

I got it since I liked all the features it had available in one device. I haven't had to use it, but the times that I've talked to them everything seems to work. The only negative thing I've noticed about the device is that it looks a bit too heavy to me. Still, everything is working just fine.

6 years ago

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Anonymous Charlotte, NC

I got it for my mom based on the research I did online. The only problem I ran into was with the website that they have. I thought I'd be able to log in and check things from it, but it wouldn't work for me. I followed up with them and they told me it wouldn't be functional until after the first year of using it. I would've expected them to provide that information only if the website was going to be available.

6 years ago