Name: Medical Guardian
Rating: 4.5

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Anonymous Lake Worth, FL

I looked at a listing of medical alert devices and this one seemed to have the best results. I double checked with my daughter who works in health care and she seemed to like it too, so we went ahead and ordered it. Thank goodness I haven't had to use it. The only time I called them was to complain about something. They had to send me a new part, but that was that. It was excellent customer service. There are some things from the equipment that I don't really care for though. For one, the button that goes on the necklace part is hard to change. It's almost impossible to get it off of so I have to keep the clip on the lanyard at all times. I cannot even get the back off of it to charge it. It's just ridiculous. Another concern I have about the button is that when you're wearing the thing the green light goes on and off all the time. I don't like that, it's very annoying.

7 years ago

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Sakae Ito Torrance, CA

I went online and looked at some services like this one. Medical Guardian just looked incredible, so I got it for my mother. She has mild Alzheimer's and basically stays home by herself all day. She wears it around her neck just in case something happens. Everything has been fine...except for a call I got a little bit ago from a sales person. They badgered me about an upgrade to the button that could automatically detect a fall and I just agreed to it at the moment. I haven't really needed it so now I want to send it back there but I haven't received a response yet.

7 years ago

Reply from Medical Guardian

Thanks for reaching out. We're happy that you and your mother like her Medical Guardian device overall. Looking at your mother's account, it appears that the fall detection button she previously received has been returned back to us since this review was written. It has been removed from her account. We apologize the situation caused by the situation you described here. Your review has been elevated to the manager of the representative who you spoke with. We appreciate your valuable feedback on this matter. Please feel free to reply directly to this message if you have any additional concerns. Have a great day!

Feb. 26th, 2018

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Dennis Snyder Bothell, WA

I did a lot of research on the internet and I'm still actually deciding on whether or not this is the right one for me. I'm still testing Medical Guardian along with another service to see which one is best. The button seems to be high quality. I expect it to work if I were to need it while walking in the woods or when no one else is around. I've set the alarm off by mistake one time and I got a call back to see whether or not it had been an accidental button press. I got that call the day after it happened though. I was concerned about that response time, especially if I actually need it for an emergency.

7 years ago

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Linh Elk Grove, CA

Since they had the best price and equipment I ordered it for my mom. My order came with the bracelet, the necklace, and the GPS system that they have. I haven't had to activate the alarm yet, but I've done some testing. When I press the button they come on the line quickly. Customer support is very prompt and patient. They just know their product so well that they can answer any questions I have.

7 years ago

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F.M. Erlanger, KY

My wife fell so I did some research to find a company that was good for her. From all the reviews, I just determined this one would be the best one. The process of setting things up went fine. They answered all my questions. We haven't had to use it since we obtained it but there hasn't been any problems in the 3 or 4 months that we've had it.

7 years ago

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Martha Finley Lancaster, SC

My son was the one that checked into things for me so I could have the best one, so he picked Medical Guardian. I haven't had to use mine, but I hit it by mistake. They called and all and things were said and done in under a minute. It was all very fast. I'm pleased with it.

7 years ago

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Edward Gillespie Lincolnton, NC

Some of my coworkers recommended it, they said it was a good system. I got it for the person that uses it because of that. Fortunately, we haven't had to use it, but they've been helpful anytime that we've called with questions. Just the fact that we have them around is comforting to us.

7 years ago

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James Gannon Huntingdon Valley, PA

I got it for my father after researching online. Thank god we haven't had to use it, but he wears it everyday. Whenever I test it, they answer right away. The only thing was that when I first ordered it, they didn't really explain how long it would take for us to receive the things. It took over a week to get here and I would've liked to know that first.

7 years ago

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Kendall Swan Cypress, CA

My sister was the one that researched it and decided to get it for my dad. He carries the necklace transponder, though he hasn't had to use it. He has only done some testing with it and it works. Customer support has been very responsive to everything we've needed.

7 years ago

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Barb Kruse Tamarack, MN

My daughter was the one that ordered it for me. It hasn't been long since we got it. We only really called customer service when we were setting things up, but they were nice people to deal with. I wear it everyday and everything seems to be easy to use.

7 years ago

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Larry Bass Jupiter, FL

My sister was wearing it and recommended I get it too, so I did. The button looks very durable, I haven't had any problems with it. I haven't had to use it yet but the one time I pressed the button by accident they contacted me right away. Their response time was just great.

7 years ago

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Vera Rutledge Peru, IN

I looked it up on the internet and it had high ratings, besides it was also portable. That meant I could take it with me to see my brother and it would still work. It's almost like a phone. Contacting customer service has been pretty easy and they've been helpful.

7 years ago

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Phyllis Miller Bradenton, FL

Right now I'm not too sure about it. It might have been too quick of a decision on my part. I haven't really dealt with anybody from their side, I've had it for less than a month. They did help me with the set up and the button worked fine when I tested it out.

7 years ago

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Penny Row Castleford, ID

My family didn't want me to be living alone without help, especially after I developed cancer. After looking around, the cost and availability of it convinced me to get it. That plus the fact that I can have it with me anywhere I want to go. This was about a month ago, so I haven't needed to use it. The necklace is not the most comfortable thing to wear, it kind of scratches my neck.

7 years ago

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Hannah Hoffner Millville, PA

My daughter picked it for me. I can't really wear the watch band on my arm since I can't keep it there, so now I'm using the one that goes around my neck, that one is better. I wear it all the time. I can take it with me in the shower, plus I also have a unit that's right in the living room and another one that I can take with me when I go out. I appreciate all the different things that give me, including the bit that hangs on my door. It gives me added support. They just have a lot of convenient things added to the service that make things better for me. Customer support is wonderful too, I feel more comfortable having them there for me.

7 years ago

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TomStephens

Fortunately I haven’t needed to use it. I did do an operation check with it and everything worked as advertised. I like the way it lights up at night if you touch it. This will eliminate the need to turn a light on so it can be found. It’s designed with simplicity in mind. So far I am pleased with it and plan to have it available in the event I need it.

7 years ago

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Henry Luckett Owensboro, KY

I'm living with my daughter and I've gradually gotten to a point where I can't walk that well. Right now I've got to use a walker and I don't go out anymore, so I needed to have this. My children, primarily my daughter, were the ones that picked it for me. I'm glad to have it, though fortunately I haven't had to use it.

7 years ago

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Juanita Gastard Kaplan, LA

I got it for my mom since it seemed to be the best for her and it was affordable. She hasn't had to use it, but we haven't had any problems with it. It's really easy to get it all hooked up. The people are really nice and willing to help you out, I really appreciate them.

7 years ago

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Terrell Price Geneseo, NY

They seemed to be just what I was looking for. I wear the medallion all the time, though I haven't had to use it. They only time I've ever talked to anybody was the day I actually got into trouble. I just hadn't tested it before, and I should've done that earlier, but they helped me do that really quickly. I have to be really careful with it because if I don't have an emergency and press it, it will contact the authorities. So it's something I have to watch out for. One thing I don't like is that I can't really speak to them using the medallion. I have to have the base unit around and that's a big drawback. That means that, basically, the only place I can use it in is my house and that really doesn't do me any good. It's definitely limiting. I've seen other companies that have this sort of service and offer a device that you can use to talk to them through the medallion so'I don't think they gave me enough information to make a good choice.

7 years ago

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John Big Homosassa, FL

I live with my daughter and son in law, but since they're not around all the time I started looking at different services. My family insisted I get this one, so I did. I wear it and have it with me all the time. It has worked fine whenever I've tested the button. It's worth the price that we're paying.

7 years ago

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Mary O'Brien Ann Arbor, MI

When I looked online Medical Guardian had the highest rating, so I decided to go with it. I've only had it for a few months and haven't had to use it, but I feel confident with it. I've called in to test it a couple of times, just as I'm supposed to do every month, and the people have been helpful. The button is comfortable too. I'm happy with it.

7 years ago

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Otto Stover Cashion, OK

I had seen this on a family member and I thought it would be good to get it for my father as well. We've used other brands in the past, but we really like the way this one works. Typically my father uses it at night when he goes to the bathroom. Customer support is quick and efficient.

7 years ago

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Joan Gregory Hamburg, NY

After looking online they looked to have the highest ratings so I purchased this for my mom. Starting up was also very easy. That was the only time we had to call customer support and things went fine. So far it seems to be an easy program and system to use. My mom just wears the necklace whenever she's at home.

7 years ago

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MarieSpoerner

This is being filled out by her daughter, she seems satisfied with your product so far. The once a month test seemed daunting at first but I think she is now fine with it. The ease of setting this up and further customer service have been very nice and helpful. I think she feels comfortable now contacting you with any questions. Its still very new.

7 years ago

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MerilynThompson

I only recently got the Medical Guardian, but so far I am happy with the sense of security it gives me when I am alone in my house. The staff was very helpful during the set up. I have not needed to use it, thank goodness, but I'm sure if and or when I do use it they will be right there for me.

7 years ago

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BettieKelly

We have had a good experience with Medical Guardian. The ordering process was easy and arrived very quickly and in good condition. The set up was simple, and the customer service people were helpful and very knowledgeable. Would highly recommend!

7 years ago

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WalterDoerr

I bought this for my Dad who is 101, and he wears it daily. His comments are "I thought I would be able to speak to the person on the medallion, and not have to be near the box". He also has accidently hit the alert button a few times, and we were quickly notified and were able to cancel help at that time. I am glad he's wearing it, but it does have it's limitations.

7 years ago

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AliceBatten

For an elderly person, this is just a great product. Amazing customer service. Had to press that button within the first month of getting it! This is her daughter Linda writing review. We are very pleased with this service. Thank God we purchased this when we did. Saved mom when she fell and couldn’t get up.

7 years ago

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RobertSamuelson

All contacts with Medical Guardian, both sales and during product setup, have been excellent. The Guardian device has some weight to it, and the supplied neck strap is a narrow band. Would suggest a wider/softer neck band, for added comfort.

7 years ago

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Eileen Cummins Pearl River, NY

A friend of mine who had done research on them said that it was the company to go with. I haven't had to use it yet, but I haven't had any trouble either. It feels good to have it. It's a comfort to have when you live by yourself.

7 years ago

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Weldon Skaggs Warner, OK

I got it since I liked all the features it had available in one device. I haven't had to use it, but the times that I've talked to them everything seems to work. The only negative thing I've noticed about the device is that it looks a bit too heavy to me. Still, everything is working just fine.

7 years ago

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Anonymous Charlotte, NC

I got it for my mom based on the research I did online. The only problem I ran into was with the website that they have. I thought I'd be able to log in and check things from it, but it wouldn't work for me. I followed up with them and they told me it wouldn't be functional until after the first year of using it. I would've expected them to provide that information only if the website was going to be available.

7 years ago

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Norma Jacobson Long Beach, CA

We had our daughter research it and they were one of the companies that met our needs the best so we went with it. The set up was very easy to use and they were very cooperative. We've had the device for just a month and haven't had to use it yet. We've had accidental pushes though. The operator was very polite and handled those situations well. Everything seems to be working just as we need it to and the equipment looks good so far.

7 years ago

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Garnetta Tipton Glen Burnie, MD

It all seems to be working fine. I haven't had to use it at this time, I just wear it around my neck. Still, we're very happy with them. Customer service was very nice and helped me set it all up. The device is very easy to use.

7 years ago

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William Buchner Harrisville, MI

I got it because it works anywhere. I haven't had to use it yet, but I've spoken with the customer service people. They are really nice, easy to understand, and helpful. The device works and I like that it can send me text messages on my phone if needed. I don't have any complaints about it.

7 years ago

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Rose Hogan Elkton, FL

I liked it because of the price. We haven't had to use it yet because just 4 days before the device arrived my wife fell and broke her hip. She has been in the rehab facility until now so we haven't had a need for it so far. Still, they call me quite often to activate it.

7 years ago

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John Gooden Morehead City, NC

I haven't had to use it at all, but I've run tests. I think it would be better if the device could travel with you. That way if I was going down to the grandparents' place or something I could take it with me and use it. This one is kind of landlocked to my office. The thing is also a little more expensive than what I thought it was going to be. I thought it was going to be less than a dollar a day, but its more than that.

7 years ago

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Florence Scott Mineral Point, MO

Since I had chest pains and I didn't have anybody with me to help me I decided to get it. I haven't had to use it yet, but when I accidentally hit the button the lady came along to make sure I was alright. It didn't take her long to answer either. They even gave me a discount for it. I know that I'm safe.

7 years ago

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Glenda Martin Malakoff, TX

I chose it because of the price. The people that I've talked to have been very nice and helpful, including when I called them to set it up. Thank god I haven't had to use it yet. Still, I've tested the device 4 different times and they've called me right back.

7 years ago

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Anonymous Cheyenne, WY

It covers me all over the country, that's why I went with it. I've only been using it for about a week now so I haven't had to use it much or contacted customer support. Still, I feel very comfortable with the people that that they have.

7 years ago

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Yvonne Sterin Utica, NY

I saw it advertised on T.V. and decided to get it. Customer support has been very respectful in explaining everything about the device and the way to use it. It all seems to work fine, though I can't be completely sure since we just got it hooked up. Still, it's like a life saver and I think that everyone needs something like this.

7 years ago

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Nancy Mylin Cockeysville, MD

I compared the different devices that were out there and they were more or less what I wanted. I have not had to use it yet, but I think the service and the device are okay. I know I can use it in my home. I do think it's a little expensive.

7 years ago

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James Millsboro, DE

The price was the best part of it all. That was why I went with it. I've never had to use it, but I do wear it. As far as the device goes, the watch's band is a little too small for my liking. Customer support was helpful when I needed to get a new holder for the button. They sent that out a new one to me right away and it all works fine. I did have a problem with the alert thing though. We called them and it took some 24 or 30 rings to get someone on their end to answer the phone. Still, it seems like a good product.

7 years ago

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Margaret Schlepphorst Quincy, IL

I did some online research and they looked like the best rated one and the most responsive to customer service. So, I got it for my mother. They have been very responsive, starting when we were setting it up. When we tested they were very quick to respond too. The device is easy to set it up and use.

7 years ago

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Anna Descar Cole Camp, MO

My daughter used to have one that wasn't working so she decided to get a different one for me. I had to use it on November 13th since my legs were bad and I fell. I pushed the button and they were pretty quick to get here and help me. I had to go to the hospital, but things went ok.

7 years ago

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Ruth Palmer Greencastle, PA

My niece purchased it for my mother. The device is simple to use, though there has been a bit of a learning curve for my mother. She's 97 but they have been really helpful with explaining things if needed. You can always get through to a real person. So far she hasn't had to use it yet but we've tested it twice already.

7 years ago

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Thomas King Port Richey, FL

My husband had just had cancer surgery and kept falling out of bed, so I just kind of picked a service out of the phone book. We haven't had to use it yet, thank god, but customer service is always there for us. The device is easy to use, not complicated at all. It's just great and I have a peace of mind knowing that it's available at all times.

7 years ago

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Mila Gros Virginia Beach, VA

I got it for my patient since she was looking for something that she could use for life alert. I'm not sure if she has actually used it yet, but I know she tests it once a month or so. We had to go through them several times to get the right piece. It took us 3 attempts to get that sorted out and get the device that we wanted. Still, it's useful for the patient and money-wise, it's probably worth it.

7 years ago

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William Marvin Isle of Palms, SC

On an occasion I was out feeding alligators in the back yard and this big gator jumped out of the pond and latched onto my leg. I screamed for my wife to get it off me and she was able to get it off of me. They are always sending me money and I think we have a good relationship with them.

7 years ago

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Betty Buzan Okeechobee, FL

I used to have that same thing before and since it worked out okay I decided to get it again. I haven't had to use it, but I wear it. It's easy to carry and wear, it doesn't really bother me. It's good as far as I can see though. It's there if I ever need it.

7 years ago