Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Virginia Hopfenbeck Boise, ID

My daughter researched it and got it for me. I like the literature that they gave me. The button is easy to wear and it's not obtrusive at all. So far I have not had to use it, but it It gives me greater confidence to have it while living alone. I feel like I'm well taken care of.

7 years ago

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Elaine Gassaway Ridge, NY

I got it as a gift from my sister and brother in law. They just decided they wanted me to have something like this. I got it recently and thankfully I haven't used it yet, I wear it every day though. I feel safe having it in the house. That way I can call for an ambulance if I need it. I feel confident in it.

7 years ago

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Judy Shepard St Louis, MO

When I went online, it said it was the best company to go with. I didn't like that I had to pay for a full year, but it's so easy to set up, and easy to use. When I have needed information and I called, they've been able to answer my questions. I've been fortunate that I haven't had an emergency, so I haven't had to use it.

7 years ago

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Patsy Popkes McKinney, TX

A friend had it and recommended it to me. I've never had to use it but I wear it everyday. Though, in the summertime it gets really hot and it's not comfortable to wear the wristband. The materials that it is made out of are not great.

7 years ago

Reply from Medical Guardian

Patsy, thank you for the review. Regarding your wristband, some of our customers change out the wristbands to something that would better suit their needs. Watch repair shops can often help out with changing out the band. Feel free to reach back out if you have any other questions or needs. Have a great day!

Mar. 15th, 2018

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Darrell Krebsbach Cottage Grove, MN

My dad has it, and my mother-in-law too. I think it's very easy to use. It's doing fabulous, so, as advertised. It was ranked number one on the web search that I did. With all the issues, they've been very responsive and gotten back to me to fix whatever the issue might be.

7 years ago

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Darel Branscom Wenatchee, WA

I have friends that have this, so I took their word and bought it for myself too. I check and test it every month and everything is working really well. They always answer me and are very helpful. They also talk with me a little bit to find out what's going on. I'm really satisfied with it.

7 years ago

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Raymond Farnsworth

My children were the ones that bought it for me since I live alone. It goes with me everywhere I go, including when I go out on walks. I'm very happy with it. It gives me contact with emergency personnel if I need it and considering my age and where I live, that makes a big difference.

7 years ago

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Anonymous Hutchinson, KS

I had it for over a year. I wore my thing and checked it every once in a while to make sure it worked. Everything was fine and, while I had it, the service was outstanding. I felt safe wearing it. I had too cancel it last month, but I haven't gotten the address to mail the thing back, I've already called them twice about it...

7 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that your experience with Medical Guardian has been positive overall. Regarding your return label, if you have not received it as of yet, we can look into that for you, we just need a bit of help locating your account. If you reply to this message with your name, address and phone number we will look into your concerns. Any information shared will only be provided to Medical Guardian and will not be posted publicly. Have a great day!

Mar. 15th, 2018

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Richard Joe Grafton, WV

It's for my dad. I just did some research, and Medical Guardian had the best price, so I felt I was getting the most for it. It's convenient, and so far from what we used it with, which was just setting up the service, it's great.

7 years ago

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Diann Jackson Holland, OH

I bought it based on their advertisements in the paper. It's always around my neck from the time I get up, and I never take it off. I shower with it, I cook with it, I clean the house with it, go for walks, that's it. I just feel safe and secure with it around my neck at all times.

7 years ago

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Keith Scott Tiffin, OH

I saw their advertisement and since they seemed to have a fair price I went for it. I've really never had to use it but the button is easy to use. Every now and then I accidentally hit it and they call and everything. It does seem like it takes a lot of rings before an operator responds to the call though. I mean, it does everything they said they would do, it's just a little slow at doing it.

7 years ago

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Belinda Davenport Marion, IN

I was going to go with a different company but in the end my son signed me up with this one. I got a bracelet and I got a necklace so I wear both of them. I use them whenever I need them you know, if I fall or something. As far as I know it's a good machine and it works ok.

7 years ago

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Juanita Grice San Diego, CA

I like the reviews that I saw about them online so I got it. The button is easy to use though I have not had to use it, except maybe to check on it to see if it's working. They always answer any question that I have. The pricing is adequate for seniors, I'm happy with it.

7 years ago

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Catherine Jarratt St. Petersburg, FL

I went online thinking that I needed to get something that could get me help if I needed it. The person that I talked to was very convincing so, in the end, I went with them. I typically use it when I go to bed at night. One night I was testing the button and got into a bit of a predicament. It didn't help that the person that I talked to wasn't very nice. Other than that, I wish the signal on the thing would reach farther away so I could take it with me to my backyard or out front if I need to.

7 years ago

Reply from Medical Guardian

Catherine, thank you for the review. We will be reaching out to discuss the incident you mentioned here when you reached out on your Home Guardian. We will also discuss some options that may better suit your needs if you need a unit with greater range. We thank you for your input!

Mar. 14th, 2018

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Charlotte White Alvaton, KY

Another family member recommended it to me, so I got it. I usually keep it on me all the time. I haven't had to use it yet but it gives me some comfort to know that it's there. Everything seems to work alright and it's not all that expensive. I don't have a problem with it. Anytime I've talked to them they've given me the information that I need.

7 years ago

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James Hilton Woodstock, GA

So far I haven't had to use it, but I've tried it a few times to test it and it has worked fine. I also have no problems getting in touch with them if I need help. It is pretty expensive, but it's comforting to have it with me.

7 years ago

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Russell Whittworth Cherryville, NC

My daughter was the one that got it. I haven't had to use it, but a couple of times they called saying that I had pressed the button or something. They even came down here once. Still, I think it's worth having. It's a really handy thing and it's easy to use.

7 years ago

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Ruby Hood Chicago, IL

My children decided that it was the best option out there, so they got it for us. I take it with me when I go out and hang it on my bed at night. I haven't had to use it but I feel safe with it. They always seem to be genuinely concerned about me. I think that everyone should get one, especially anybody at my age who likes to move around.

7 years ago

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Ken Padgitt Joliet, IL

I got connected when I Googled it. I test it every now and then, and it seems to take them a long time to answer. The value is in if you actually had to use it to save your life. I guess it's like an insurance policy. It's great to have it when you need it. I don't consider it a waste of money because you never know when you'll have to use it. There was an issue when they simply billed my checking account the full amount for the year, which was an unexpected thing; a $400 withdrawal from my account... So I had to call them and let them know about that being a problem.

7 years ago

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Linda Williams Lambertville, MI

I looked at several different services, read a lot of reviews and, in the end, got Medical Guardian. When I got it I thought I'd wear the wristband, but I don't really like it. It's easier to wear the button around your neck. I used it last Sunday when I got out of bed and just collapsed on the floor. When I pushed the button it did took a long time for the operator to come on the line, but they helped me. It's not the most expensive service out there, but it's not the cheapest either.

7 years ago

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Anonymous Coeur d'Alene, ID

There were various reasons that led me to pick them, one of them was their availability in non-urban areas. I have not had to use it yet, but I normally take it with me when we go up to a mountain cabin that's north of where I live. Normally other units don't work there because of the terrain, but this one does.

7 years ago

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Jerome Eisenman West Palm Beach, FL

The price was just right and it was much easier to use compared to other services. The activation period was very nice. I used the button once when I had a stroke. They came out immediately and helped me right away. They are just marvelous.

7 years ago

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Janet Blake Terrell, TX

I kind of got it by accident. The button is easy to use, though most of the time I have trouble remembering to take the portable thing with me when I go out. Actually on one occasion I didn't realize that it was not charged and they called everyone to try and find me.

7 years ago

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Judith Robertson Arlington, TX

I asked a lot of people for recommendations and Medical Guardian came up, so I got it.Thank goodness I haven't had to use it. The button is heavy and when I try to push it to get in touch with them it's a bit hard to press. However when I lean over and accidentally bump it against something it goes off. I can't figure that out. When I was able to get to them they were very nice and helped me answer a lot of questions I had. It's a rather convenient service.

7 years ago

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Jimmie Hair Dalton, GA

I live by myself so I needed to have some kind of back up that could look after me if there was ever a problem. Since they had all the things I needed, I got it. I've used it once when I had a medical problem. I haven't had any problems with it, though sometimes it takes a little time for me to get to an operator. It's also more expensive than what I expected it would be... Still, it's there if I need it, it's just reassuring to know that I have a way to contact somebody if I need to.

7 years ago

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Joyce Luning Orlando, FL

I happened to come across them while looking around and, after calling and getting all the information, I went ahead with it. Since I'm home 90% of the time, it just sits there in case I need it. I've never had to use it but I'm sure it's all fine. The one time I called to ask a question they answered right away and I got the information that I needed. My biggest problem with it is that, even though I can take it with me wherever I go, I never remember to actually bring the little thing with me.

7 years ago

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Jean Coleman Oklahoma City, OK

My daughter was the one that decided to get this. I've never had to use it, but one time I set it off accidentally and they were very helpful. They contacted me immediately to see what the problem was. They even told me how to reset the alarm and everything.

7 years ago

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Anonymous San Diego, CA

I got it because it could go all over the place with me, I didn't have to stay at home for it to work. My one concern is that the button is too heavy to wear around my neck, so I put it on a belt loop instead. I do need a watch or wristband, which I think they mentioned in the sales pitch they gave me. Having it on my belt loop just makes it go off by mistake a lot. Still, whenever that happens they respond every time and have been very polite.

7 years ago

Reply from Medical Guardian

Thank you for the review. We do offer a device called the Mobile Guardian that may suit your needs, it has a mobile base that you can store in a mobile carrying case and a separate wearable wrist button option that you can use to access help in an emergency situation. If you are interested in hearing more about the Mobile Guardian, please reply to this message with your name, address and phone number and we will reach back out to discuss it with you. Any information shared in your reply will not be posted publicly. Thank you for reaching out and have a lovely day!

Mar. 12th, 2018

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Perry Oliver Queen Creek, AZ

I looked through different kinds of medical devices and liked their features the best, so I chose them. When I talked to the person to place an order I got complete information about everything and they were very cheerful. I did have some problems trying to hook up the device, so I called back and they were very helpful with that.

7 years ago

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Anonymous Bentonville, AR

I just researched online, found them, and got it for my mother. She had had an episode of high blood pressure so I wanted her to have it. They always answer our calls and get her help when she needs it. It's just easy to use.

7 years ago

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Anonymous Shreveport, LA

They've been very responsive. My cord came out of the wall, so it was not working, and they called me and asked me to plug it back in when I didn't even know it was out, so that shows that they are on top of what's going on. It was my daughters choice to get it for me, and I just take it with me wherever I go when I go out.

7 years ago

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Rose Beamsderfer

They were all that I needed at an affordable price. Besides, it was easy to get a contract with them, so I signed up. I've only had to call them once and they were very accommodating. I just wish it went a little further in the range it has, but besides that it's very good.

7 years ago

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Anonymous York, PA

They were very responsive in getting things up and running for us. For us the main benefit has been the comfort of knowing that it's there, and we know it's working. Having the bracelet that you wear, you can use it if you need it; it's right there. We're very likely to recommend it.

7 years ago

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Pearl Maurer Saint George, UT

They had the best features and price for the service that I needed for my elderly mother. It was easy for her to use, and she has had to use it several times. It has saved her life. She received immediate attention and immediate care.

7 years ago

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Jerry Nash Harrisonville, MO

So far, I've only used it just to check it occasionally, to make sure it's working. The times that I've checked to see if it's working, I got answers right away, so I suppose that's good. My daughter had said to research them, and we thought it was one of the better deals that we could find.

7 years ago

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Kathy Hironimus Boonville, IN

The last time I used it was when I fell on the ice while outside talking on my driveway. The device is really outstanding. Everyone should have one. I like being able to take it into a shower, and I don't have to worry about it.

7 years ago

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K.M. Oklahoma City, OK

They're so detailed, so caring, and so organized, and it's convenient and easy to use. Fortunately I've not had to use it, but I have it with me every day. I'm just thankful that they're available and that I have them, with all of the benefits they offer.

7 years ago

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Katie Daudt Longville, MN

It was the only one that I found that was willing to work with us in the center. We have not thankfully had to use it yet. They were very helpful at getting everything set up. It's a comfort having it there, knowing that if we do need to use it, people will get access to emergency help.

7 years ago

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Anonymous Clarksville, IN

I had to have the wristband replaced because it fell apart. Every time I have talked to them, though, they've been most cooperative, so I have no quarrel with them. I'm just glad I haven't had to use it, because I try to be very careful. As far as I know it's very good. My daughter helped me to decide on it, and I wear it every day.

7 years ago

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Bonita Ruwoldt Roswell, GA

I didn't really decide on Medical Guardian; my daughter did, and this was the only one we really looked into. I have to use it often, because the device that I hang around my neck when I go on my walk goes off on its own sometimes. We have notified them about that, and they were going to send another unit so that we could see if it is just this particular unit, but I haven't heard anything more. Otherwise I have no complaints at all. Everybody's always been very considerate and tried to help. It's comforting to have it. I would definitely recommend it to others.

7 years ago

Reply from Medical Guardian

Bonita, thank you for the kind review. It appears that your new neck pendant shipped after this review posted. Please reply directly to this message if you need any additional assistance. Have a great day!

Mar. 9th, 2018

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Robert Bates Boise, ID

My daughter is the one that picked out the service. As far as I can tell, it's worth it. I've tested it a couple of times, and I got an instant response. I haven't had to use it yet, but it's very comforting to know it's there. I wear it everyday.

7 years ago

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Anonymous Anderson, SC

I did a lot of research online on different companies before settling on them. I've never had to use it, but I test it every month or so, including when I'm out of state. On a couple of occasions it has taken a while for them to pick up. I don't really like that you can't put the button on a different lanyard or cord to put it around the neck. There's no way to attach it to anything else.

7 years ago

Reply from Medical Guardian

Thank you for the review. Regarding your pendant, you should be able to put it on another lanyard, though you may need to cut the old one off to do so. Customer's do occasionally do this to use a lanyard that better suits their needs. Please reply directly to this message if you have any questions about doing so.

Mar. 9th, 2018

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Frank Harvey Briggsdale, CO

I picked them since they were available and accessible in remote rural areas. We've never had to use it, knock on wood, but whenever we test the system they respond right away. It's just there for us as a security device. They just seem like a good company.

7 years ago

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Laura Klaus Huntley, IL

I picked them because of their price and usability. My mom is the one that uses it and so far it seems to be comfortable. She wears it all the time and it's easy to use. Anytime we've had a question or any concern, the staff is there for us and explains things in ways that are easy to understand.

7 years ago

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Julia Nicholson Nashville, TN

I researched some other providers and decided that Medical Guardian fitted my aunt's needs the best. My aunt lives alone and having it gives her some comfort. She knows that help is just a button away if she needs it. She has tested it and it works well. They responded quickly and we were alerted about it too.

7 years ago

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Levy Jones Middletown, DE

They were the first ones I looked up. Everything's cool. Usually I have the thing around my neck when I go walking, running, or when I visit other people. They act as soon as I hit the button and they are very courteous. They're always quick to respond and are always willing to help. So far it has been good.

7 years ago

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Esther Bourgeois Perkinston, MS

We liked it for the fact that she could carry it with her wherever she needed to go. It's convenient and easy to carry. We don't have any concerns about it. She wears it and secures it with her to use every day, but we have not had to use it yet.

7 years ago

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Anonymous Lady Lake, FL

MEDICAL GUARDIAN CUSTOMER SERVICE GOES BEYOND NORMAL AS TO CONCERN FOR THE INDIVIDUAL, RESPONDING TO TESTS AND INQUIRIES AND THE EQUIPMENT IS AS GOOD AS IF NOT BETTER THAN WHAT IS AVAILABLE IN THE U.S. PLUS THEIR COMMUNICATIONS LOCATION IS IN THE U.S.

7 years ago

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Anonymous Potomac, MD

My daughter was the one that did the research. I've never used it, but I wear it when I'm all by myself. I do test it every month and they answer very promptly. It's very pleasant to deal with customer service, they've answered all of my questions.

7 years ago

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Gary Snyder Baltimore, MD

They offered everything that the other companies had for a better price, that's why I picked them. I've never had to use it, but they've always been there whenever I test the button or if I accidentally set off the alarm. I always get contacted immediately after. I'm satisfied with it, it's a good product for the right price.

7 years ago