Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Sandy Flaherty Fort Myers, FL

I researched everything on the internet and decided to go with them. I've never had to use it yet, but they verified it I and check it once a month to make sure it's working. It's okay; every time I push the button and test it, it works fine.

6 years ago

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Charles And Barbara Brooks Greenville, TX

I had called a couple of different companies and the customer service that I got over the phone was of a higher caliber with Medical Guardian than with the other companies I had called; I just wasn't impressed with them at all. We haven't had to use it, but once a month or so, I'll do the test and hit the button so that I can get a response. They're very quick to respond, and very professional. It's good equipment, too.

6 years ago

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Marge Flados Harlingen, TX

I researched it on the internet and it was the most highly recommended. I haven't had to use it, but when it was accidentally activated it was easy to explain, because when you wear one of these, you will accidentally activate it. I appreciate the promptness when they answer my test calls, and they've been responsive to all my requests.

6 years ago

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Dorsie Murphy Roachdale, IN

I've done some checking, and I guess from what I read and researched, it seemed better than any other one, like it was the best deal. I trust them, and I'm certainly satisfied with it. I haven't had to use it yet but I keep it on. I wear the necklace all the time, and I keep the other things set up.

6 years ago

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Ruby Mccombs

I really didn't decide on it, my son did. It's basically the same as others. When I get up in the morning, I put my necklace around my neck, and I put another part on my walker, and I have it with me. I haven't fallen, thank goodness, but I feel secure knowing that I've got it in case I fall.

6 years ago

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Oren Nichelson Sterling, CO

This is for my dad. We liked this system because of the features they had with the GPS on the transmitter, so he can be anywhere and we can get a hold of him, and he can call for help. We would really like to see where you could have two different transmitters for one button, so you can leave one transmitter in a vehicle and leave another in the house, and activate both with the same wrist band button. My dad was having trouble remembering to take the transmitter with him in the car, so we wanted to leave one transmitter in the car and leave one transmitter in the house if it were possible.

6 years ago

Reply from Medical Guardian

Thank you for the review. We appreciate your feedback about transmitter buttons. Unfortunately, we do not offer such a feature at this point in time. We do however offer an all-in-one unit, the Active Guardian, that has the speaker and base in one unit that he can wear around his neck. This might be a bit easier for him instead of the 2 piece nature of his Mobile Guardian. If you are interested in hearing more about the Active Guardian, reply directly to this message and we will reach out. Have a great weekend!

Mar. 16th, 2018

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Paul Kelly Mesa, AZ

Customer service was very good. I've never had to use the device except at the beginning of the month, when I call and check and make sure it's working. Other than that there's no problems. My kids picked it out for me, and I have no problems or qualms. Everything has been good so far.

6 years ago

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Anonymous Mesquite, NV

We did some research, and we liked the price. It's just convenient. we got the necklace one. One night when my husband had a controlled fall and I needed help getting him up, he called Medical Guardian, and and they called the EMT's and they were right there, very gracious and helpful in the middle of the night. They are very professional.

6 years ago

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Virginia Markin Eau Claire, WI

I just read up on it and my family thought it was a good idea, so we thought we would go with it. So far I've been very happy with it. I just use the bracelet, I leave it on all the time. It seems like it's working very well.

6 years ago

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Eddie Johnson Williams, CA

I found information on it when I was reading, and it applies to my needs. I haven't had the chance to use it yet, it has been a precaution in case I need it. It's functional; people do respond within seconds when I do my testing.

6 years ago

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Anonymous Spring Valley, MN

I saw it had high ratings, and it just seems it had to offer what I needed for a good price. I've never have to use it for any type of situation yet, but I know when I have had questions or needed to know something, and I would call them, they were very professional. When I needed to get it set up it worked really, really smooth, really easy.

6 years ago

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Mary Gorsuch Crystal, MI

I got it based on a lot of factors. I live alone and don't have close neighbors, and things of that nature. I really haven't had to call upon them very often but in the beginning they were very, very good in helping get it set up. It seems they have all the necessary components that you would need, whether you are home or not.

6 years ago

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Earl Louer Umatilla, FL

My sister in law had them, so we decided to get it too. The only thing that I'm not quite satisfied with is the range of the button. You have to be within a certain distance for it to pick up on you. So, if you're too far like in a bedroom or something I don't know if they'll be able to send people...

6 years ago

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Wayne Perry Whitwell, TN

We looked at all of the services available and wanted to get the best ones. From the reviews we saw, they seemed to be it, so we got it. We've had it for 3 months now and haven't had to use it. Every time we call though there's someone on the phone that can answer my questions. Everything seems to be good.

6 years ago

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Anonymous Lansing, MI

Our daughter arranged for us to have this since she thought it was the best service. Fortunately we haven't had an occasion to use it, but I'm sure they're ready in case we ever need it. My wife just keeps it on when we're home and it's available there all the time. I'm assuming they're good and we like it so far.

6 years ago

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Anonymous Yorkville, IL

My son provided it for me. They were alerted to the fact that it must have accidentally been set off. They have called a couple times when they thought I used the device, which I didn't. It might have accidentally signaled, but I didn't purposely put the thing in action.

6 years ago

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J.E. North Port, FL

I think it was the advertising and the things that I read about them that convinced me of choosing them. It just looked like a very comprehensive service. I carry it with me every day all the time. It's easy to use, though I've never had to use it.

6 years ago

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Christina Rochester, MI

My brother who lives in Texas knew a lady that told him that Medical Guardian was the best thing she ever used and, after we got it, we found out that it actually is. I have the kind that goes around my neck in case of emergencies and also the machine that sits on a table by my bed. Every time I've called they've been right there to take me to the hospital. I did have an accidental button push but they were very pleasant about it. They're kind of like a big family, they really care for you and stay on the phone until they make sure that you're alright. They either send help out immediately or call the people that we want them to call. The only thing is that they told me they'd give me $5 for every person that I referred to them, but they haven't followed through with that yet.

6 years ago

Reply from Medical Guardian

Christina, thank you for joining our big family! We're happy that you are satisfied with your device and service overall. We would like to look into your issues with getting your gift cards for referring others to us. Would you be willing to help us locate your account? Any information shared will not be posted publicly and will only be shared with Medical Guardian. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out. Have a lovely day!

Mar. 14th, 2018

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Virginia Hopfenbeck Boise, ID

My daughter researched it and got it for me. I like the literature that they gave me. The button is easy to wear and it's not obtrusive at all. So far I have not had to use it, but it It gives me greater confidence to have it while living alone. I feel like I'm well taken care of.

6 years ago

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Elaine Gassaway Ridge, NY

I got it as a gift from my sister and brother in law. They just decided they wanted me to have something like this. I got it recently and thankfully I haven't used it yet, I wear it every day though. I feel safe having it in the house. That way I can call for an ambulance if I need it. I feel confident in it.

6 years ago

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Judy Shepard St Louis, MO

When I went online, it said it was the best company to go with. I didn't like that I had to pay for a full year, but it's so easy to set up, and easy to use. When I have needed information and I called, they've been able to answer my questions. I've been fortunate that I haven't had an emergency, so I haven't had to use it.

6 years ago

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Patsy Popkes McKinney, TX

A friend had it and recommended it to me. I've never had to use it but I wear it everyday. Though, in the summertime it gets really hot and it's not comfortable to wear the wristband. The materials that it is made out of are not great.

6 years ago

Reply from Medical Guardian

Patsy, thank you for the review. Regarding your wristband, some of our customers change out the wristbands to something that would better suit their needs. Watch repair shops can often help out with changing out the band. Feel free to reach back out if you have any other questions or needs. Have a great day!

Mar. 15th, 2018

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Darrell Krebsbach Cottage Grove, MN

My dad has it, and my mother-in-law too. I think it's very easy to use. It's doing fabulous, so, as advertised. It was ranked number one on the web search that I did. With all the issues, they've been very responsive and gotten back to me to fix whatever the issue might be.

6 years ago

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Darel Branscom Wenatchee, WA

I have friends that have this, so I took their word and bought it for myself too. I check and test it every month and everything is working really well. They always answer me and are very helpful. They also talk with me a little bit to find out what's going on. I'm really satisfied with it.

6 years ago

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Raymond Farnsworth

My children were the ones that bought it for me since I live alone. It goes with me everywhere I go, including when I go out on walks. I'm very happy with it. It gives me contact with emergency personnel if I need it and considering my age and where I live, that makes a big difference.

6 years ago

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Anonymous Hutchinson, KS

I had it for over a year. I wore my thing and checked it every once in a while to make sure it worked. Everything was fine and, while I had it, the service was outstanding. I felt safe wearing it. I had too cancel it last month, but I haven't gotten the address to mail the thing back, I've already called them twice about it...

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that your experience with Medical Guardian has been positive overall. Regarding your return label, if you have not received it as of yet, we can look into that for you, we just need a bit of help locating your account. If you reply to this message with your name, address and phone number we will look into your concerns. Any information shared will only be provided to Medical Guardian and will not be posted publicly. Have a great day!

Mar. 15th, 2018

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Richard Joe Grafton, WV

It's for my dad. I just did some research, and Medical Guardian had the best price, so I felt I was getting the most for it. It's convenient, and so far from what we used it with, which was just setting up the service, it's great.

6 years ago

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Diann Jackson Holland, OH

I bought it based on their advertisements in the paper. It's always around my neck from the time I get up, and I never take it off. I shower with it, I cook with it, I clean the house with it, go for walks, that's it. I just feel safe and secure with it around my neck at all times.

6 years ago

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Keith Scott Tiffin, OH

I saw their advertisement and since they seemed to have a fair price I went for it. I've really never had to use it but the button is easy to use. Every now and then I accidentally hit it and they call and everything. It does seem like it takes a lot of rings before an operator responds to the call though. I mean, it does everything they said they would do, it's just a little slow at doing it.

6 years ago

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Belinda Davenport Marion, IN

I was going to go with a different company but in the end my son signed me up with this one. I got a bracelet and I got a necklace so I wear both of them. I use them whenever I need them you know, if I fall or something. As far as I know it's a good machine and it works ok.

6 years ago

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Juanita Grice San Diego, CA

I like the reviews that I saw about them online so I got it. The button is easy to use though I have not had to use it, except maybe to check on it to see if it's working. They always answer any question that I have. The pricing is adequate for seniors, I'm happy with it.

6 years ago

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Catherine Jarratt St. Petersburg, FL

I went online thinking that I needed to get something that could get me help if I needed it. The person that I talked to was very convincing so, in the end, I went with them. I typically use it when I go to bed at night. One night I was testing the button and got into a bit of a predicament. It didn't help that the person that I talked to wasn't very nice. Other than that, I wish the signal on the thing would reach farther away so I could take it with me to my backyard or out front if I need to.

6 years ago

Reply from Medical Guardian

Catherine, thank you for the review. We will be reaching out to discuss the incident you mentioned here when you reached out on your Home Guardian. We will also discuss some options that may better suit your needs if you need a unit with greater range. We thank you for your input!

Mar. 14th, 2018

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Charlotte White Alvaton, KY

Another family member recommended it to me, so I got it. I usually keep it on me all the time. I haven't had to use it yet but it gives me some comfort to know that it's there. Everything seems to work alright and it's not all that expensive. I don't have a problem with it. Anytime I've talked to them they've given me the information that I need.

6 years ago

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James Hilton Woodstock, GA

So far I haven't had to use it, but I've tried it a few times to test it and it has worked fine. I also have no problems getting in touch with them if I need help. It is pretty expensive, but it's comforting to have it with me.

6 years ago

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Russell Whittworth Cherryville, NC

My daughter was the one that got it. I haven't had to use it, but a couple of times they called saying that I had pressed the button or something. They even came down here once. Still, I think it's worth having. It's a really handy thing and it's easy to use.

6 years ago

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Ruby Hood Chicago, IL

My children decided that it was the best option out there, so they got it for us. I take it with me when I go out and hang it on my bed at night. I haven't had to use it but I feel safe with it. They always seem to be genuinely concerned about me. I think that everyone should get one, especially anybody at my age who likes to move around.

6 years ago

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Ken Padgitt Joliet, IL

I got connected when I Googled it. I test it every now and then, and it seems to take them a long time to answer. The value is in if you actually had to use it to save your life. I guess it's like an insurance policy. It's great to have it when you need it. I don't consider it a waste of money because you never know when you'll have to use it. There was an issue when they simply billed my checking account the full amount for the year, which was an unexpected thing; a $400 withdrawal from my account... So I had to call them and let them know about that being a problem.

6 years ago

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Linda Williams Lambertville, MI

I looked at several different services, read a lot of reviews and, in the end, got Medical Guardian. When I got it I thought I'd wear the wristband, but I don't really like it. It's easier to wear the button around your neck. I used it last Sunday when I got out of bed and just collapsed on the floor. When I pushed the button it did took a long time for the operator to come on the line, but they helped me. It's not the most expensive service out there, but it's not the cheapest either.

6 years ago

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Anonymous Coeur d'Alene, ID

There were various reasons that led me to pick them, one of them was their availability in non-urban areas. I have not had to use it yet, but I normally take it with me when we go up to a mountain cabin that's north of where I live. Normally other units don't work there because of the terrain, but this one does.

6 years ago

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Jerome Eisenman West Palm Beach, FL

The price was just right and it was much easier to use compared to other services. The activation period was very nice. I used the button once when I had a stroke. They came out immediately and helped me right away. They are just marvelous.

6 years ago

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Janet Blake Terrell, TX

I kind of got it by accident. The button is easy to use, though most of the time I have trouble remembering to take the portable thing with me when I go out. Actually on one occasion I didn't realize that it was not charged and they called everyone to try and find me.

6 years ago

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Judith Robertson Arlington, TX

I asked a lot of people for recommendations and Medical Guardian came up, so I got it.Thank goodness I haven't had to use it. The button is heavy and when I try to push it to get in touch with them it's a bit hard to press. However when I lean over and accidentally bump it against something it goes off. I can't figure that out. When I was able to get to them they were very nice and helped me answer a lot of questions I had. It's a rather convenient service.

6 years ago

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Jimmie Hair Dalton, GA

I live by myself so I needed to have some kind of back up that could look after me if there was ever a problem. Since they had all the things I needed, I got it. I've used it once when I had a medical problem. I haven't had any problems with it, though sometimes it takes a little time for me to get to an operator. It's also more expensive than what I expected it would be... Still, it's there if I need it, it's just reassuring to know that I have a way to contact somebody if I need to.

6 years ago

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Joyce Luning Orlando, FL

I happened to come across them while looking around and, after calling and getting all the information, I went ahead with it. Since I'm home 90% of the time, it just sits there in case I need it. I've never had to use it but I'm sure it's all fine. The one time I called to ask a question they answered right away and I got the information that I needed. My biggest problem with it is that, even though I can take it with me wherever I go, I never remember to actually bring the little thing with me.

6 years ago

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Jean Coleman Oklahoma City, OK

My daughter was the one that decided to get this. I've never had to use it, but one time I set it off accidentally and they were very helpful. They contacted me immediately to see what the problem was. They even told me how to reset the alarm and everything.

6 years ago

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Anonymous San Diego, CA

I got it because it could go all over the place with me, I didn't have to stay at home for it to work. My one concern is that the button is too heavy to wear around my neck, so I put it on a belt loop instead. I do need a watch or wristband, which I think they mentioned in the sales pitch they gave me. Having it on my belt loop just makes it go off by mistake a lot. Still, whenever that happens they respond every time and have been very polite.

6 years ago

Reply from Medical Guardian

Thank you for the review. We do offer a device called the Mobile Guardian that may suit your needs, it has a mobile base that you can store in a mobile carrying case and a separate wearable wrist button option that you can use to access help in an emergency situation. If you are interested in hearing more about the Mobile Guardian, please reply to this message with your name, address and phone number and we will reach back out to discuss it with you. Any information shared in your reply will not be posted publicly. Thank you for reaching out and have a lovely day!

Mar. 12th, 2018

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Perry Oliver Queen Creek, AZ

I looked through different kinds of medical devices and liked their features the best, so I chose them. When I talked to the person to place an order I got complete information about everything and they were very cheerful. I did have some problems trying to hook up the device, so I called back and they were very helpful with that.

6 years ago

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Anonymous Bentonville, AR

I just researched online, found them, and got it for my mother. She had had an episode of high blood pressure so I wanted her to have it. They always answer our calls and get her help when she needs it. It's just easy to use.

6 years ago

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Anonymous Shreveport, LA

They've been very responsive. My cord came out of the wall, so it was not working, and they called me and asked me to plug it back in when I didn't even know it was out, so that shows that they are on top of what's going on. It was my daughters choice to get it for me, and I just take it with me wherever I go when I go out.

6 years ago

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Rose Beamsderfer

They were all that I needed at an affordable price. Besides, it was easy to get a contract with them, so I signed up. I've only had to call them once and they were very accommodating. I just wish it went a little further in the range it has, but besides that it's very good.

6 years ago