Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Martha Clements San Mateo, CA

My children told me about it, so I decided to get it. I have it with me all the time but I've never had to use it. I just wish everything was in one piece so I didn't have to carry two things for it to work properly. Otherwise, it has been fine.

6 years ago

Reply from Medical Guardian

Martha, thank you for reaching out. We are happy that you are making good use of your Mobile Guardian overall. We do have a newer device, the Active Guardian, that may better suit your needs as it offers the same portability with an all-in-one design. We will have a member of our Customer Care team reach out to discuss this option with you shortly. Have a lovely weekend!

Mar. 30th, 2018

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Maria Zepeda Immokalee, FL

I got it because my elderly 90 year old mom needed it. She wears it but hasn't had to use it yet. The device is fine though and we've never had any issues with it. I'm just happy that we got it, I'm sure they will be there for her if it's ever necessary.

6 years ago

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Alicia Pardo Chicago, IL

My mother uses the pendant around her neck and she's comfortable with it. It's just very light and easy to use. Whenever we call them with questions they give us the answers that we need. We haven't had any problems with them, it's a very good product and we're happy with it.

6 years ago

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Donna Diekmeier Rochester, NY

I heard about them on the TV and decided to call them and get it. The button lights up so I can see it even at night. I've never used it though I've pressed the button accidentally once. It took them quite a while to respond, I was surprised by that, but they were very supportive when they answered.

6 years ago

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Margaret Memmer Wheatland, WY

I got it as a Christmas gift from my son and his wife. They just decided that I needed one and chose it for me. I've had it for 2 and a half months, but I get along well with it. I don't wear it outside because I'm mostly in my house, but I wear it and enjoy having it. I'm pleased with it.

6 years ago

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Celia Martin Fernandina Beach, FL

This is now my second year with them and I've been pleased with it. I have not had to use it for an emergency yet, but I've created a lot of false alarms. They have been very responsive to those and usually all I have to do is tell them that I don't have an emergency or a need for it. It all seems to work well.

6 years ago

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Joyce Foxx Oak Harbor, WA

I did a lot of research beforehand and since they were highly rated I picked them. Less than a month ago I had to use it when I fell out in the yard. They got me to the hospital, but everything worked very well. They met my needs right away. The only thing is that the battery on the device doesn't last very long. I have to put in a new battery way too often. I also wish I could take it with me on vacations or when I travel.

6 years ago

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Danny Keck Fayetteville, TN

I had to use them once while I was in the shower. I got dizzy and fell in there, so I called. When the woman came on the line I kept telling her that I was laying on the bathroom floor, but she couldn't hear me. Later on they transferred me to another man that could hear me and that called my fianc' to get me up, but I had to wait an hour on the floor for them to do that.

6 years ago

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Nancy Tarvin Anderson, IN

My son picked this one out for me because he thought it was the best one. It's handy in case I need it. I've only used it one time and they came out and got me to the hospital in a manner of minutes. I was quite content with that. They were really good and took care of me.

6 years ago

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Leona Aden Rockford, IL

It always works when I need it. We had a thing were all of our power went out and it brought our medical alert system down with it. They came out shortly after that, upgraded the system, and fixed everything for us. It wasn't that bad.

6 years ago

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Penny Warkentin Redding, CA

My daughter picked it up because of the cost I think. One time I fell down and had to drag myself to the base unit to press the button because mine didn't work. It took them a while to get to the phone, the machine kept saying call in progress, but when I finally got them on the line they sent someone out for me. I called them afterwards to see why the button hadn't worked and they sent out a new one right away. The price is very high, especially considering that calling 911 would've been just as fast.

6 years ago

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Eugene Rigdon Kannapolis, NC

I didn't decide to get it, my daughter did. She has been on the medical field for quite a while and she was the one that found them and decided to go with them. As soon as I get up in the morning I put it on and make sure it's on. It works. I've had to use it a couple of times and they've always done the job quickly and easily. They have been good to me, I've had no problems with it.

6 years ago

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Tickle Ragland Hodgenville, KY

When I called I found the representative to be very helpful, so I signed up on the spot. We got it for my mother and she has used it a couple of times already. Everybody has been very prompt and helpful. We're pleased with it.

6 years ago

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ET Surprise, AZ

I had a different system that just wasn't as good as Medical Guardian has been. I used it once and they were here promptly and took me to the emergency room. Though...I'll have to leave the service at the end of the year because I'm moving to a different facility. They have their own medical alert system there.

6 years ago

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Susan Meyers Denver, NC

I have never had to use it but I have pressed the button twice to check it. I was able to get a hold of somebody and made sure that the device was working just fine. It does take quite a long time for someone to answer the phone though. They're not quick at that.

6 years ago

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Margaret-Pennsylvania Gladwyne, PA

They were very kind when I called, walked me through the program and how everything worked in a clear, understandable way. They followed up with my parents to make sure everything was working right and are always very nice when I call with questions.

6 years ago

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Maris Black Fort Wayne, IN

My family did some research and, since they were the cheapest service that could help me, they got it for me. So far I have not had any problems. They have always answered my questions very well. I'm sure that if I ever needed it, it would work well. I'm very thankful to have it.

6 years ago

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R.J. Wyandotte, MI

My leg got struck with something and I couldn't walk or even just get up from my bed. It just hurt so bad I couldn't move, so I used the button to call them. They came over and took me to the hospital right away. They did well when I needed them and took care of everything.

6 years ago

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Anonymous Moody, AL

So far it's working well. I use it when I go out walking, driving, or if I go out of town. There was a time I could've used it when I fell trying to put my pajama pants on but I didn't actually need it. I was able to handle that myself. Still, I know that if I need them, I got me'.

6 years ago

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Donald Pease West Point, KY

A couple of friends recommended this to me as it was cheaper than the other services out there, so I got it. I haven't had to use it, only had it for about a month, but so far things have been good. It all seems to be working just fine.

6 years ago

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Barbara A. Redford Three Rivers, MI

I got it because they have the thing that I can wear on my neck and take out with me when I leave my home. I've never really had to use it but I know it always works. I put the thing in my backpack once and it went off. I didn't hear anything at all but they sent the ambulance out to my house very quickly. I also did a test the other day and the people that answered the phone were really nice. It took them a long time to answer the phone though. I actually waited a bit before pushing the button again and they answered after that. I feel comfortable with it anyways.

6 years ago

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Charlotte R Anton La Porte City, IA

When we started out with them, they gave us a good deal. Thank goodness I haven't had to use it but every time I've called to have the button checked out things have worked fine. I went online to get a new neck device and got it but I haven't called to have that hooked to my system yet'

6 years ago

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Gloria Hourihan Baldwinsville, NY

My daughter and I researched everything. Medical Guardian came up as the one with the best ratings so we chose it. I'll be 86 next week but I'm in fairly good health. I try to keep my strength by walking a lot, but it's there in case I need it. I've been with them for a short time and I'm still getting into the habit of wearing the button all the time, but I've been satisfied with it. I do have 1 complain though. I just got a new system and I'm a bit confused about it. There's 2 red lights that are on all the time, so I want to know what that is about. The thing is, I've called them 4 times already to try and get that answered but I'm always put on hold for 15 or 20 minutes. I mean the unit works, I've pushed it to test it and I got an answer, but they couldn't answer my question.

6 years ago

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Anonymous Palm Beach Gardens, FL

This is actually the 3rd service we've tried. The other ones had to be charged far too frequently and, honestly, I'm not sure if Medical Guardian will be the same or not. They should design it better so that it doesn't need to be charged every day. I have it on 24/7, though I've only called them once. I really haven't had the need to contact them and there hasn't been any emergency.

6 years ago

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V.M. Marcellus, NY

I'm currently in the hospital so I haven't had it on me for a few days now. Things have worked well though. The only problem I ever had was that I had to put the button to charge all the way in the living room, so I didn't have it with me at night. What I started doing was charging it during the day...

6 years ago

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Cerila Diaz San Diego, CA

We needed the service and since they had a good price we decided to get it for my sister. She's very ill and has had to use it a couple of times whenever she falls. She's very happy with it because they always respond and call her. We are very happy with the response time too since it seems to be very quick.

6 years ago

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Marlene Shaffer Harrisburg, PA

The price was what convinced me to get it. I haven't had to use it yet, but I haven't had any problems with it either. We test it once a month to make sure it works and so far things have been fine. If I have any questions, they'll answer them for me quickly.

6 years ago

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Veronica L Raymond Rock Falls, IL

I saw an ad on TV and decided to try it out. I'm completely satisfied with it. My one complaint is that the very first time that I tried the button it took them 5 minutes to answer. That was the only time it took them that long though. All the other monthly tests I've done have gone well.

6 years ago

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Juanita Mingst Belton, TX

Somebody just gave us the information and we've had it ever since. We've only had to use it once for a real emergency and they had an immediate response. They were courteous and everything. Other than that, we've mostly had accidental calls.

6 years ago

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Arlena Nickle Albuquerque, NM

I'm home alone all the time so I needed to have something just for the house that I could use to get help. One time I fell in the kitchen and broke my leg, so I called them. The response that I got was great, they were here within 10 minutes and things worked out great. It couldn't have been any better and I've been perfectly happy with it.

6 years ago

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Denise Hance Reno, NV

They sounded like a good match for what I needed, so I got it. I've only contacted them when I do my monthly tests and they're always very professional when I call in. The button is very convenient to have and wear and it seems to be holding up well.

6 years ago

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Jan And Kim Khoe Santa Monica, CA

I picked them because of the price they had, what they offered, and the quality of their service. We haven't had to use it, we've just tested it so far, but it's good. We haven't had any issues and the button is big and easy to use. They've also been helpful and patient with any questions we've had.

6 years ago

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Jeanette Wilburn Mineola, TX

I got it after I had a bad accident where I ended up laying on the floor for four days without a way to get help. I wear it constantly, even in the shower. I'm never without it. They always answer when I test the button but it doesn't always seem to be as fast as I'd want it to be. Still, I'm glad to have them here.

6 years ago

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Jean Vest Bend, OR

I got it because of the accessibility it offered. We have not had to use it for anything other than testing it. They're always available though and someone's always ready to answer our calls. We've had no issues with the device itself, I feel happy I got this for the person that uses it.

6 years ago

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Eugene Caldwell Meridian, ID

I just read the reviews and decided to get this one for my dad. He hasn't had to use it but every time I've called to check on the battery or anything, they answer right away and are always very helpful. I'd only wish that the button could locate him no matter where he was.

6 years ago

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Anonymous Ellwood City, PA

The price convinced me of getting it, though I would still like it to be lower. Things were not very good the time I had to use it. I kept telling them not to call an ambulance because I didn't need it, but they called them anyways. I got a bill of $300 because of that. On top of that, the men that called my daughter were not good either. They couldn't speak English very well and got very very nasty with her. I was tempted to stop the service because that was really upsetting. I mean, the system itself works okay. You can get a hold of somebody quickly. But that doesn't do me much good if they don't have someone that can speak English. I was not happy at all.

6 years ago

Reply from Medical Guardian

We thank you for the feedback about your recent experience. We would like to look into this particular incident further. Would you be willing to help us in locating your account? Any information provided in your response will not be posted publicly. If you could provide your full name, address, phone number and the date of the incident in question, we will look into this for you. Thanks again for the review!

Mar. 27th, 2018

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Rosemary Scott St Louis, MO

I got it for my grandma based on the ratings that they had. The device is easy to use and every time she has used it, it has worked great. If I ever have a question or need help, they respond and help us through whatever we need

6 years ago

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Ruth Coppola

I got it for my mother, and she has used it with good results. It's easy to use even if you go out, that's never been a problem. Anytime we've had a question, they've been able to answer it. It has all been positive, and it's a very good device.

6 years ago

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Lena Cappello Dallas, TX

We're very satisfied. It was the only one that was authorized in the area, but we've had no problems using the device. They have always taken care of our needs. My mother uses the device and they have been very responsive for her, from what she said.

6 years ago

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Deborah Cheeseman Xenia, OH

My son provided for me. I carry it with me whenever I go for a walk or go somewhere, just for the safety factor. I haven't really used it too much, but I'd say they're usually very friendly whenever I've checked to see if it's working.

6 years ago

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Jacquelin Mcnamara

It's pricey; I think its very expensive, but what I liked was their ability to call the patient outside the home and locate them. I'm using the one that's wearable on the wrist; I don't like the pendant. I keep it on from morning till bed time. The customer service was great. I did have to use it once for 911, and they did respond.

6 years ago

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Peter Schumann Garnett, KS

I searched on the internet for the best company and their name was at the top of the list. They were very prompt; they caught us when we really, really needed it quickly. We got it plugged in and turned on, and it tested fine, and it's been sitting here ever since. Typically I sit here and look at it and check the time and the temperature with it.

6 years ago

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Martha Walker Welch, OK

I think it's kind of expensive. I have a friend who referred it to me, and I have accidentally hit the button a few times, but I've not had to use it for an emergency, thank goodness. One thing I have a problem with is that when I've hit the button and had to talk to somebody, it is so hard for me to understand what the other person was saying. I don't know if it's their voice, or what it is, but I have a hard time understanding because I do wear hearing aids. I also dislike having to charge the battery all the time.

6 years ago

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Peter Rumsey Nashville, TN

I got some information about them from a brochure before I called them. I think it's a good service and certainly something that is needed. We really haven't needed to use it for an emergency, but when we test it, it works fine. Everybody has responded with great service, and were very nice. I think it was a good value.

6 years ago

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SP Conroe, TX

The research we did at the time we got it made it sound like it would work for us, but we really haven't used it. My husband has the bracelet and wears it most of the time, but he can't get in to press the button, so he yells for me. So in that respect, it hasn't helped, that's really not what the product is for. He just isn't choosing to use it. Otherwise, it's been okay and it's been there in case we do need it.

6 years ago

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Dianna Lelacheur Orange Park, FL

I already have recommended it to a friend. My husband set it all up for me. I haven't had to use it, but any time that I've tested it, It's been very reliable. I haven't had any problems with it, at all, and it's very affordable.

6 years ago

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Barbara Shaffer New Albany, IN

I'm doing this for my mother. From looking at other services, I thought that they were the better of the ones that I saw. She just wears it around her neck wherever she goes. It works well, and they contact me quickly when she has any issues. They always answer the phone, and they've always been decent to deal with.

6 years ago

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Robert Shady Howard, PA

I got a phone call at around eleven o'clock in the night that my dad had fallen. It took care of everything, and alerted the these local emergency responders, and they were there before I got there. I haven't had an issue with it yet. I'm pleased, and they're very trustworthy; I would probably recommend them.

6 years ago

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MR Rochester, NY

We just found them on the internet, and it's very easy to use and very easy to test. We've only had to call them a couple of times to switch the numbers over, and they've been very helpful. Thankfully we haven't had to use it yet, but my grandmother just wears it when she's home.

6 years ago

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Richard And Carmel, IN

I've been very happy with it. It just seems pretty reliable and easy to use. I have it on all the time, so it never comes off when I'm taking a shower or something like that. I've actually never had to use it for an emergency yet, but at times when I've called in for non-emergency stuff they've been responsive.

6 years ago