Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Maris Black Fort Wayne, IN

My family did some research and, since they were the cheapest service that could help me, they got it for me. So far I have not had any problems. They have always answered my questions very well. I'm sure that if I ever needed it, it would work well. I'm very thankful to have it.

7 years ago

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Verified Customer

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R.J. Wyandotte, MI

My leg got struck with something and I couldn't walk or even just get up from my bed. It just hurt so bad I couldn't move, so I used the button to call them. They came over and took me to the hospital right away. They did well when I needed them and took care of everything.

7 years ago

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Anonymous Moody, AL

So far it's working well. I use it when I go out walking, driving, or if I go out of town. There was a time I could've used it when I fell trying to put my pajama pants on but I didn't actually need it. I was able to handle that myself. Still, I know that if I need them, I got me'.

7 years ago

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Donald Pease West Point, KY

A couple of friends recommended this to me as it was cheaper than the other services out there, so I got it. I haven't had to use it, only had it for about a month, but so far things have been good. It all seems to be working just fine.

7 years ago

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Barbara A. Redford Three Rivers, MI

I got it because they have the thing that I can wear on my neck and take out with me when I leave my home. I've never really had to use it but I know it always works. I put the thing in my backpack once and it went off. I didn't hear anything at all but they sent the ambulance out to my house very quickly. I also did a test the other day and the people that answered the phone were really nice. It took them a long time to answer the phone though. I actually waited a bit before pushing the button again and they answered after that. I feel comfortable with it anyways.

7 years ago

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Verified Customer

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Charlotte R Anton La Porte City, IA

When we started out with them, they gave us a good deal. Thank goodness I haven't had to use it but every time I've called to have the button checked out things have worked fine. I went online to get a new neck device and got it but I haven't called to have that hooked to my system yet'

7 years ago

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Gloria Hourihan Baldwinsville, NY

My daughter and I researched everything. Medical Guardian came up as the one with the best ratings so we chose it. I'll be 86 next week but I'm in fairly good health. I try to keep my strength by walking a lot, but it's there in case I need it. I've been with them for a short time and I'm still getting into the habit of wearing the button all the time, but I've been satisfied with it. I do have 1 complain though. I just got a new system and I'm a bit confused about it. There's 2 red lights that are on all the time, so I want to know what that is about. The thing is, I've called them 4 times already to try and get that answered but I'm always put on hold for 15 or 20 minutes. I mean the unit works, I've pushed it to test it and I got an answer, but they couldn't answer my question.

7 years ago

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Anonymous Palm Beach Gardens, FL

This is actually the 3rd service we've tried. The other ones had to be charged far too frequently and, honestly, I'm not sure if Medical Guardian will be the same or not. They should design it better so that it doesn't need to be charged every day. I have it on 24/7, though I've only called them once. I really haven't had the need to contact them and there hasn't been any emergency.

7 years ago

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Verified Customer

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V.M. Marcellus, NY

I'm currently in the hospital so I haven't had it on me for a few days now. Things have worked well though. The only problem I ever had was that I had to put the button to charge all the way in the living room, so I didn't have it with me at night. What I started doing was charging it during the day...

7 years ago

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Cerila Diaz San Diego, CA

We needed the service and since they had a good price we decided to get it for my sister. She's very ill and has had to use it a couple of times whenever she falls. She's very happy with it because they always respond and call her. We are very happy with the response time too since it seems to be very quick.

7 years ago

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Verified Customer

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Marlene Shaffer Harrisburg, PA

The price was what convinced me to get it. I haven't had to use it yet, but I haven't had any problems with it either. We test it once a month to make sure it works and so far things have been fine. If I have any questions, they'll answer them for me quickly.

7 years ago

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Verified Customer

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Veronica L Raymond Rock Falls, IL

I saw an ad on TV and decided to try it out. I'm completely satisfied with it. My one complaint is that the very first time that I tried the button it took them 5 minutes to answer. That was the only time it took them that long though. All the other monthly tests I've done have gone well.

7 years ago

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Juanita Mingst Belton, TX

Somebody just gave us the information and we've had it ever since. We've only had to use it once for a real emergency and they had an immediate response. They were courteous and everything. Other than that, we've mostly had accidental calls.

7 years ago

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Arlena Nickle Albuquerque, NM

I'm home alone all the time so I needed to have something just for the house that I could use to get help. One time I fell in the kitchen and broke my leg, so I called them. The response that I got was great, they were here within 10 minutes and things worked out great. It couldn't have been any better and I've been perfectly happy with it.

7 years ago

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Denise Hance Reno, NV

They sounded like a good match for what I needed, so I got it. I've only contacted them when I do my monthly tests and they're always very professional when I call in. The button is very convenient to have and wear and it seems to be holding up well.

7 years ago

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Jan And Kim Khoe Santa Monica, CA

I picked them because of the price they had, what they offered, and the quality of their service. We haven't had to use it, we've just tested it so far, but it's good. We haven't had any issues and the button is big and easy to use. They've also been helpful and patient with any questions we've had.

7 years ago

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Jeanette Wilburn Mineola, TX

I got it after I had a bad accident where I ended up laying on the floor for four days without a way to get help. I wear it constantly, even in the shower. I'm never without it. They always answer when I test the button but it doesn't always seem to be as fast as I'd want it to be. Still, I'm glad to have them here.

7 years ago

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Jean Vest Bend, OR

I got it because of the accessibility it offered. We have not had to use it for anything other than testing it. They're always available though and someone's always ready to answer our calls. We've had no issues with the device itself, I feel happy I got this for the person that uses it.

7 years ago

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Eugene Caldwell Meridian, ID

I just read the reviews and decided to get this one for my dad. He hasn't had to use it but every time I've called to check on the battery or anything, they answer right away and are always very helpful. I'd only wish that the button could locate him no matter where he was.

7 years ago

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Anonymous Ellwood City, PA

The price convinced me of getting it, though I would still like it to be lower. Things were not very good the time I had to use it. I kept telling them not to call an ambulance because I didn't need it, but they called them anyways. I got a bill of $300 because of that. On top of that, the men that called my daughter were not good either. They couldn't speak English very well and got very very nasty with her. I was tempted to stop the service because that was really upsetting. I mean, the system itself works okay. You can get a hold of somebody quickly. But that doesn't do me much good if they don't have someone that can speak English. I was not happy at all.

7 years ago

Reply from Medical Guardian

We thank you for the feedback about your recent experience. We would like to look into this particular incident further. Would you be willing to help us in locating your account? Any information provided in your response will not be posted publicly. If you could provide your full name, address, phone number and the date of the incident in question, we will look into this for you. Thanks again for the review!

Mar. 27th, 2018

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Rosemary Scott St Louis, MO

I got it for my grandma based on the ratings that they had. The device is easy to use and every time she has used it, it has worked great. If I ever have a question or need help, they respond and help us through whatever we need

7 years ago

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Ruth Coppola

I got it for my mother, and she has used it with good results. It's easy to use even if you go out, that's never been a problem. Anytime we've had a question, they've been able to answer it. It has all been positive, and it's a very good device.

7 years ago

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Lena Cappello Dallas, TX

We're very satisfied. It was the only one that was authorized in the area, but we've had no problems using the device. They have always taken care of our needs. My mother uses the device and they have been very responsive for her, from what she said.

7 years ago

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Deborah Cheeseman Xenia, OH

My son provided for me. I carry it with me whenever I go for a walk or go somewhere, just for the safety factor. I haven't really used it too much, but I'd say they're usually very friendly whenever I've checked to see if it's working.

7 years ago

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Jacquelin Mcnamara

It's pricey; I think its very expensive, but what I liked was their ability to call the patient outside the home and locate them. I'm using the one that's wearable on the wrist; I don't like the pendant. I keep it on from morning till bed time. The customer service was great. I did have to use it once for 911, and they did respond.

7 years ago

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Peter Schumann Garnett, KS

I searched on the internet for the best company and their name was at the top of the list. They were very prompt; they caught us when we really, really needed it quickly. We got it plugged in and turned on, and it tested fine, and it's been sitting here ever since. Typically I sit here and look at it and check the time and the temperature with it.

7 years ago

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Martha Walker Welch, OK

I think it's kind of expensive. I have a friend who referred it to me, and I have accidentally hit the button a few times, but I've not had to use it for an emergency, thank goodness. One thing I have a problem with is that when I've hit the button and had to talk to somebody, it is so hard for me to understand what the other person was saying. I don't know if it's their voice, or what it is, but I have a hard time understanding because I do wear hearing aids. I also dislike having to charge the battery all the time.

7 years ago

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Peter Rumsey Nashville, TN

I got some information about them from a brochure before I called them. I think it's a good service and certainly something that is needed. We really haven't needed to use it for an emergency, but when we test it, it works fine. Everybody has responded with great service, and were very nice. I think it was a good value.

7 years ago

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SP Conroe, TX

The research we did at the time we got it made it sound like it would work for us, but we really haven't used it. My husband has the bracelet and wears it most of the time, but he can't get in to press the button, so he yells for me. So in that respect, it hasn't helped, that's really not what the product is for. He just isn't choosing to use it. Otherwise, it's been okay and it's been there in case we do need it.

7 years ago

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Dianna Lelacheur Orange Park, FL

I already have recommended it to a friend. My husband set it all up for me. I haven't had to use it, but any time that I've tested it, It's been very reliable. I haven't had any problems with it, at all, and it's very affordable.

7 years ago

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Barbara Shaffer New Albany, IN

I'm doing this for my mother. From looking at other services, I thought that they were the better of the ones that I saw. She just wears it around her neck wherever she goes. It works well, and they contact me quickly when she has any issues. They always answer the phone, and they've always been decent to deal with.

7 years ago

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Robert Shady Howard, PA

I got a phone call at around eleven o'clock in the night that my dad had fallen. It took care of everything, and alerted the these local emergency responders, and they were there before I got there. I haven't had an issue with it yet. I'm pleased, and they're very trustworthy; I would probably recommend them.

7 years ago

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MR Rochester, NY

We just found them on the internet, and it's very easy to use and very easy to test. We've only had to call them a couple of times to switch the numbers over, and they've been very helpful. Thankfully we haven't had to use it yet, but my grandmother just wears it when she's home.

7 years ago

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Richard And Carmel, IN

I've been very happy with it. It just seems pretty reliable and easy to use. I have it on all the time, so it never comes off when I'm taking a shower or something like that. I've actually never had to use it for an emergency yet, but at times when I've called in for non-emergency stuff they've been responsive.

7 years ago

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Sandra Talcott Reed City, MI

I went online and saw that it was the number one company, and I figured that was I needed. I haven't had to use it, I just have to call it in to check it. They answer the call right away and they are always polite. I wear the one that's like a watch. I wish it was made out of different material; it's very uncomfortable on the arm sometimes, because I wear at all day and all night, but so far I haven't had any other problems with that.

7 years ago

Reply from Medical Guardian

Sandra, thanks for reaching out. With regards to the wrist pendant that came with your Mobile Guardian, feel free to change out the band to something that is more comfortable if you wish. We have had customers who have had success in this process by taking their pendant to a watch repair shop. Feel free to reach back out if you have any other questions or concerns. Have a great day!

Mar. 27th, 2018

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Jack Brown Pikesville, MD

I looked them all up, and I decided on Medical Guardian. I haven't had any problems with their customer support. I've never had to use the alert device, and I'm hoping it would be here when I need it. I wear it on my belt every day, all day long.

7 years ago

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Anonymous Grand Rapids, MI

Both my husband and I wear it most of the time around at home. Of course it doesn't work other than at home. A typical day with it involves exercising in our exercise room downstairs, and lunch and naps and not much else. Our daughter chose it for us, and we've had no problems with customer support or with the alert devices.

7 years ago

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Lessa Siciliano Tucson, AZ

They were the first one that called back, so I stayed with them. I got it for emergency use only. Customer support has been fine. When I needed them, they answered my questions quickly, and it was an easy set up and initial testing.

7 years ago

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Dorothy Card Northridge, CA

The features and the price were what got me to choose Medical Guardian. I think it's nice that they have built a necklace or a watch for a person to wear. My mother is the one using it, and they're very available; they've been there for her.

7 years ago

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Debra Zomparelli Oceanside, CA

I based my decision on price and convenience. The thing around your neck is smaller than other companies that I had in the past, but I like that you can carry the main base with you out to the public, so you're covered outside. I think that's the best. I've just been wearing it. Sometimes it's hard to get through customer service and having a person ready to talk to you, but they were very helpful when I called, and the equipment came quite quickly, and that was really nice.

7 years ago

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Robert Farr Palm Desert, CA

I got a better response from them. I called 911 and got no response. I called Medical Guardian and I got a response. They responded when I needed them, so I feel relieved that I have it in the house just in case I need it. I very often recommend them to friends.

7 years ago

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Ted Thomas Fort Smith, AR

I talked to people that had it before deciding on it myself. It's fine equipment, and I have no problems with it at all. I haven't really had an experience, and I don't want one necessarily, but so far everybody has been very, very nice.

7 years ago

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Helen Grant Watertown, NY

The device works; I have tested it every month. They are very efficient. I've only used it once, and it was very effective. I got help immediately within 10 minutes. I'm happy with it. My son got it for me, and it's very helpful. I feel secure with it, and I'm glad I got it.

7 years ago

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Glenn James Indianapolis, IN

I think as you get older, you find that you need something like this. People get stubborn and think they'll never need it. I'm one of the ones that thought so, but knowing the way life works out, I think it's a good investment. I had no trouble with the device and I have confidence in their service, so I wear it twenty four hours a day.

7 years ago

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Leo Dupuis

I'm in my mid-eighties and I live alone, so that was mostly the reason I looked into it. It's good to have when you live alone. I'm happy with it, and it seems adequate for what I need. I haven't had to use it. I check it once in a while make sure it's working, but it's nice to have in case something happens. They call right back when I press the button to make sure it's working, so that's about all I need right now.

7 years ago

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Bonnie Mission Viejo, CA

The adjustable necklace part of it keeps loosening up; it doesn't stay very well, but there's no monthly contract and it was easy to order. They've been very helpful when my Mom accidentally pushed the button one day, and they were great to her. She lives alone and she is elderly, so I wanted it to protect her in case she falls.

7 years ago

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Vikki Wiggins Lovington, NM

We decided on Medical Guardian simply because it meet our needs. It worked exactly as advertised. When my wife fell, she had to use it because we had to notify a medic. The response was immediate, so it's excellent customer service.

7 years ago

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Edna Corrick Salem, OR

They've been very good at taking care of us and answering our questions. Only had to use it once, and they were very quick to respond. They did a fabulous job of responding to our need. Somebody else that we know has it, and I would recommend them to family and friends.

7 years ago

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Anonymous San Mateo, CA

The customer service people were quite good and efficient in both ordering it and in setting the equipment up. When I looked it up on the internet, it had a high rating, and another nice thing about it was that you can just get it and plug it into the phone socket without having to actually be connected to the phone company.

7 years ago

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Elsie Charlottesville, VA

My daughter was momentarily out of her office when she received the alert that I was being moved to the hospital. She could not get through to the number she was to call to find out what was happening because of the extended hold on the line. Fortunately her son in law who lives near by me had come to my house when he received the alert and that is how she found out where I was. She was on hold for about 15 minutes and gave up when she got to the hospital. This is not acceptable.

7 years ago

Reply from Medical Guardian

Elsie, thank you for reaching out. We hope that you are doing OK after this incident. We would like to look further into your concerns but need a little more information to look up your account information. Would you be able to help us locate your account? Please reply directly to this message with your name, address and phone number, as well as the date of the incident you are describing here. We thank you again for the feedback. Have a great day!

Mar. 27th, 2018