Name: Medical Guardian
Rating: 4.5

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Anonymous Terre Haute, IN

This is for my mother. She has fallen 2-3 times and we've used it to get an ambulance for her. They have always been very responsive and have been there when we needed them. I've never had any trouble getting to them. Right now we are having trouble with the base though. It doesn't always work when she needs it.

7 years ago

Reply from Medical Guardian

Thank you for the review. We are happy to have been there for your mother when she's needed it most! We would like to take a look at the issues she is having with her base. So we can better research your particular situation, would you be willing to help us locate her account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we can look into your situation more thoroughly. Thanks again for reaching out and we hope you and your mother have a lovely day!

Apr. 18th, 2018

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Anonymous Orlando, FL

They had some high ratings on the internet and liked the fact that their call centers were in the United States, so I went with it. I've only tested it but they're pretty nice when they answer the phone. Right now my system is connected to my home phone and I want to know if they have cellular systems and if there's any extra charge for that.

7 years ago

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Auzie Mcdonald Rayville, LA

I was looking for a service like this and somehow came across Medical Guardian. I can't remember how, but I ended up calling and getting it all set up. They were very helpful getting it ready. My daughter did that part for me and they went through all the steps with us. I wear the thing around my neck everyday and everything is going well so far.

7 years ago

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Anonymous San Juan Capistrano, CA

I researched several different choices and thought they would be the best one to go with. I use it primarily when my wife is not around and I'm alone. So far it has been working well, I haven't had any issues with it. It's doing what it's supposed to do.

7 years ago

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Anonymous Pacifica, CA

My daughter decided to get this for me. I haven't had to use it. I mean, one time I pressed the button when I was going into the woods and the fire department came out, but there was nothing wrong you know. They were there right away though so I think they will be accountable if I need them.

7 years ago

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Charlotte

I heard good things about them before getting it and, since the price was right, I got it. The thing always works and they always respond promptly. I'd like them to have something with GPS, something that could keep track of people, but I'm not sure if they have that already.

7 years ago

Reply from Medical Guardian

Hello Charlotte, thanks for your feedback. We have two mobile system options that may suit your needs. We would like to speak with you about these options. Please contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 16th, 2018

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Helen T. Adger Shreveport, LA

My daughter got it for me. It's good quality. About two weeks ago I fell and couldn't get back up. I had to slide myself to the button to press it and they sent someone out here to pick me up. They came immediately after I pressed the button. I think that a person that lives alone really needs something like this. It really comes inn handy.

7 years ago

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N.G North Las Vegas, NV

I read about them in the AARP magazine and decided to get it. I use it all day long. When I check the equipment, I always get connected through to them and they come on the line right away. It's more expensive than the other ones though.

7 years ago

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Mary Ann Vanlandingham Chickamauga, GA

I did some research and picked them because they fit my needs. I put it on me when I'm here by myself and when I get up at night. They've always answered my questions when I call. I have not had the need to use it yet but they did check on me once and I liked that.

7 years ago

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Cheryl Pecot Oakland, CA

I have asthma so, after we saw it on television, I knew I needed to have it. I have mistakenly hit the button when it wasn't an emergency and I've also tested it to see how it worked. Things work well. When I hit the button, they call back within 30 seconds.

7 years ago

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Donald Mokena, IL

Worked great had bought for 84 year old mother, she had fallen in bathroom and could not get up she pushed the button that was hanging around her neck and paramedics were there within minutes best investment that I ever made !

7 years ago

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Sharyn Chicago, IL

Since the day I first contacted Medical Guardian my experience with The staff has been personable prompt and attentive. It has been a very secure feeling knowing that help for my mother is easily available if she's in trouble .

7 years ago

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Bob Williamson Cleveland, GA

These replies concern only the basic unit with a call button. This unit is excellent. But the unit which registers a fall is too sensitive and will sound an alarm for no reason at all. We had to discontinue the fall unit. This service is a gift from my children so I am not able to answer the monitary question below.

7 years ago

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Anonymous

The information that I read on a magazine ad convinced me of looking into it and getting it. I'm new at this sort of thing, but I wear it all day and for a while I also wore it all night. I didn't even know if that was necessary, but I did. One time I set it off accidentally while sleeping though. They called me back and I just told them it was a test. It it did what it was supposed to do but I stopped wearing it at night after that.

7 years ago

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Carole Garreau

I saw some of these services on TV. The others didn't meet my needs, but Medical Guardian did. I had no issues setting it all up or using it. One day I was having a panic attack and had to use it. They called, asked me if I needed help, and all of a sudden an ambulance was there. They answered almost immediately.

7 years ago

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Bob Sbarra

I picked them because of the benefits that were offered by the equipment. I usually put the necklace on in the morning. If I go out, I bring the other part with me while I do my day's work, whatever that might be. They have answered every question that I've had and they have been very straightforward. There's never any pressure from their part either.

7 years ago

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Francis Rafaniello

I read the reviews and liked what everyone was saying about it, so I went with it. Once I fell and couldn't get back up, so I pushed the necklace button and they answered. They sent somebody right over here to help me, it was very good.

7 years ago

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Frances Murrell Baton Rouge, LA

This was for my aunt. It was conveniently easy to set it all up. She hasn't had to use it yet, but anytime she accidentally hit the button, they responded immediately. It connected her to them right away. It's wonderful, it gives everyone in the family peace of mind.

7 years ago

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Mozelle Epstein Monroe, WA

I've had it for a while and it has saved me some 4 or 5 times. They're amazing. One time I was bleeding out so I pushed the button and, within 3 minutes, they were here. They responded immediately. They are very reliable and quick, they know how to do their job very well. There's nobody better than them out there.

7 years ago

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Joyce And Don Palmer Klamath Falls, OR

My son got this for us. Both my husband and I have fallen several times and it has been helpful. It really came in handy when I fell and hurt myself real bad. I ended up in the hospital for four days that time. They have been very good every time we used it.

7 years ago

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Donna J Hostelley Stanley, VA

The time we had to use it was when my wife fell. They called me to let me know what had happened and that there was someone on their way there. Fortunately they didn't have to break into our house since my sister in law was on her way and saved the day. The service was exceptional, their folks stayed with me all through-out the process. We got a really quick response from them and we're very pleased with that. The people were extremely helpful too and took care of everything.

7 years ago

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John Destin, FL

We looked online and compared all of the services available. Medical Guardian was the most highly rated, so we went with it. We've tested it a couple of times and also had a couple of false alarms. The main thing was that their response was immediate and professional, regardless of the situation. I have great confidence in it because of that.

7 years ago

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Marilyn J Webb Everett, WA

I did my research and found out they were one of the best ones, so I went with it. I've only had to use it once or twice because I couldn't breath and needed help. They were quick to answer to me and sent someone out to take care of the problem. They have done their job and taken good care of me.

7 years ago

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Jeanne Meder Conroe, TX

I'm pretty active. I go power walking, work on my yard, and go shopping on my own, so I wear the device all the time. I've tested it before and they always responded well, they're receptive. What I don't like is the fact that the lanyard for the button is a gray shoestring. It should have a nicer necklace holding it.

7 years ago

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Russell Morrow

I picked it because of the features they have. Actually, I purchased it for my brother who lives in a different state, he's the one that uses it. It has been pretty effective. They have contacted me when there's any issues and if they can't get a hold of my brother.

7 years ago

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Cathy Brown Wichita, KS

I am blind and live alone. I have no family here, so I did some research and got Medical Guardian since they seemed to be the best ones. I haven't really had to use it yet, but I've gotten extremely used to wearing it around the farm. I wear it all the time now, 24 hours a day. Customer support is not just a recording you know, you're dealing with a person for everyday issues and for emergencies too. The response time isn't very fast though.

7 years ago

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L.C.

From what I read, it all seemed to be US based when it came to their phone contact. The people that answered to emergencies were all in the country and didn't have heavy accents or anything of the sort. It all seems to be pretty good, though I haven't had to use it yet.

7 years ago

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Jolynn Douglas Corpus Christi, TX

They have good writers and ads on magazines. When I looked at it the price was reasonable and I liked some of the features that it had, like the lock for your front door and the medallion that you carry. I've been in the hospital for the most part since I got it, so I haven't had a chance to use it.

7 years ago

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Sharon Muller Franklin, WI

It is convenient. Well it's for my wife and she has fallen numerous times and either I was home or wasn't I cannot get her up by myself, they have good service, if there's a problem and get help dispatched quickly. The only thing is that only works at home.

7 years ago

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Anonymous Yakima, WA

I haven't needed to use it at all but it is nice to know is available. Well as far as I'm concerned it is very good. I mean, if you don't use something you don't know if it is if it's good or bad, but so far as I am concerned it is very good

7 years ago

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Jose Antonio Anaya Orlando, FL

Well I saw an advertisement in readers digest and the and it was a free activation and so it was on my budget but it was the free activation that caught my attention and so I immediately called like. I kept it attached to my belt and the other wrist band, it is a glorious thing.

7 years ago

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Barbara Tatem

I just kept looking around until I decided that this one sounded like the best but I didn't use any suggestions from anyone. I wear it when I need to use the stairs at my house. I sometimes go unconscious and they have been here instantly, I trust them I know they will be there when I need them.

7 years ago

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Lucille Schock Cementon, PA

I did a lot of research, I called like 16 different companies and your guy were the most informative. It is not my device, it's my mother's and when we have used it they have called me immediately. Everybody is so nice there, even when I just had to test it.

7 years ago

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Rosaline And Willard Mallory Vancouver, WA

Well you know it's actually my mother and to be honest with you she's only use it I think one by accident so I don't have a lot of experience with it to be honest with you. It got caught up in a medical alert and it went off and so they ended up calling the house instead of me, we live in a small community and they did not call me which I was kind of surprised I didn't know what was going on so that was the thing I guess that bother me so I just want to make sure that they have my updated contact information in there.

7 years ago

Reply from Medical Guardian

Hello, thanks for your feedback. We would like to make sure we have the correct Care Circle protocols on file for your Mother. Please contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 16th, 2018

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Anonymous West Sacramento, CA

They called me the other day at night after I had fallen asleep. Apparently I pushed the button because I was tossing and turning. From that I know they will respond. It is an expensive service, but I think it's better than having no way of contacting someone. It gives me confidence to have it that, if I have a problem, all I have to do is press the button and somebody will come and help me.

7 years ago

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Lois Keating Fisher

My daughter found it for me. I used it more than once. I have a rush underneath so I have to take off the wristband so I'm just wearing the pendent but I am moving in September so I'm going to quit your good services but I certainly felt very good about having it. It is a shame that you don't have service in Canada. I am very happy with it.

7 years ago

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William Buck Elkhart, IN

I just like the services that they provided other than other companies It's my dad who has it I don't, my day does and he wears it because he had multiple falls and I haven't known for a long period of time so that's why if anything happens I know now and he's only accidentally pushed it since we've got.

7 years ago

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Beatrice Parham Portland, OR

Well I didn't try any others, this was the first one I tried, my children and my grandchildren wanted me to have it. I'm 91 years old and they wanted me to have some way of calling in case I needed some help so I just happened to see that one on a magazine or newspaper. I never had to use it. I think they're great I have never had any problems.

7 years ago

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Anonymous Lawrenceville, GA

I saw many available but I guess it was because Medical Guardian gave me a call and my neighbor suggested. We haven't had to use it and I just have checked once a month and they have responded and answered all my questions too.

7 years ago

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Michael Mcnally

I picked them because they had GPS and it was all mobile. It's convenient to have one around my neck and the watch around my wrist, I can take them anywhere I go. If I fall in the department store, in a bathroom, or anywhere else, I know I can push the button and they will know where to find me. Everything works well.

7 years ago

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John Hinke Sonoma, CA

My insurance broker helped me pick them out. I use the necklace every day and it always works. They are always there and are very polite. Anyone who needs any kind service for accidents should have one of these. Medical Guardian has GPS and their support staff is great. I don't know how anyone else could beat it.

7 years ago

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Anonymous Mediapolis, IA

I think I learned about them after I got a postcard in the mail from them. From that I just decided to check them out and got it. I had to use it once when I fell off of my recliner chair and couldn't get back up. it. I've found that they do not replace certain things like the string that holds the button. If I want a new one I would have to buy the whole thing again for $50. Other than that I haven't had any problems with it.

7 years ago

Reply from Medical Guardian

Hello, thanks for the feedback. We would like to speak with you about your device necklace. Please reply with your full name on the account, address, and phone number. Any information provided will not be posted publicly. As soon as we receive your information one of our Customer Care Specialists will reach out to you. Thanks

Apr. 16th, 2018

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William Darracott Germantown, MD

I like the benefits we got from it. We've had it installed for a couple of months, but so far we haven't had to use it. We've tested it a couple of times and they respond well. They have good customer service. The machine seems to do everything that we need it to do, it's very good.

7 years ago

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Polly Rector Millboro, VA

My daughters decided to get this for me. It worked fine until a few weeks ago. We had trouble getting through to them so, after it happened a second time, my daughters called and talked to the person. They said that their system had been updated so that our machine was no longer compatible, so they mailed a new machine to us. It came right away and 24 hours later we got it all set up. I feel that for a whole month though the thing was not doing me any good, it was just sitting there, not working. We got excellent service though.

7 years ago

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Carol Goodall Lake Saint Louis, MO

I think I came across them in an ad. We haven't had it for too long so we haven't had a reason to use it. Everything appears to be working well though. Whenever go out I make sure that my wife has it around her neck. I do have a problem with the little red light on the base station, it just keeps blinking all the time.

7 years ago

Reply from Medical Guardian

Thank you for the review. We're happy your wife has not needed to use our unit as of yet, but hope to offer you both a sense of security going forward. We will have a member of our Customer Care team reach out regarding the red light on her Classic Guardian to help resolve that issue. Have a great day!

Apr. 6th, 2018

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Norma Shullaw Lincoln, NE

My son helped me pick it out. I wear it daily but I haven't had to use it. I had to replace the bracelet because it got caught on a sweater or something and just fell apart. We tried to snap it back together, but it wouldn't stay put, so we finally replaced it. They should make them less cheap looking and sturdier, especially considering that they're really pricey. My one other complaint is with the monthly tests we have to do. They know that people forget to do the monthly call thing. I don't think they should leave that up to the person, especially because I have a lot more important things to do.

7 years ago

Reply from Medical Guardian

Hello Norma, we are thankful for your feedback. We are constantly looking for ways to improve our product and customer experience. If you have any issues with your Mobile Guardian unit feel free to contact us.

Apr. 11th, 2018

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Anonymous Newport, KY

After talking to them I determined this was the best company for my brother. I live in Colorado and he lives in Ohio. He uses it and keeps it on him all day long. He has pushed the button a couple of times and they respond quickly. They get there right away and are very efficient. I like that they call me whenever my brother has a problem.

7 years ago

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Benny Sebastiani

I decided to get it because of the price I suppose, I forget to have it on but it is good to know that is there all the time because every time I test it they're right there for me, it's easy to use and very simple when I call and when they answer me, I'm glad that they used Americans to monitor my calls when I need an emergency.

7 years ago

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Carol King Calabash, NC

I got it because I like the features of having the wrist bracelet and I can wear it on the shower, I wear it all day and all night, when I take the dog out for a walk or whatever and when I call, they are always there. The only thing is that it's really touchy, you know, I hit it by accident or whatever.

7 years ago

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Ismini Arges Munster, IN

I did some research and I was satisfied with your company and I chose that for my mom. It was used initially at the very beginning there was an incident and it was used, the response is on time and everything worked out properly. I'm very happy you with it.

7 years ago