Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Virginia Maxey Charlotte, NC

My children bought it for me. I have had a cerebellum stroke and I'm very susceptible to fall down. I'm dizzy all the time and I live alone. During the day I wear it all the time; Fortunately, I have never had to use it but I try to test it every month and they had been answering me on time and in a courteous way. For me, in general is very good.

6 years ago

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Colleen Slaughter Las Vegas, NV

My mother is the one that chose it, she already passed away. But, while she was still alive she used it all the time. We had to used it once at the middle of the night; The response was good and really professional. The Device is small and unobtrusive; she was really comfortable with it.

6 years ago

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Irene Locker Mission Viejo, CA

I was browsing around the internet and I found that Medical Guardian has really good rates and reviews, that's why I chose it. I never had to use it thanks to god, but I feel really secure with the device near me. I already talked a couple of times with customer service and they had been excellent with me. sometimes they take a little time for pick up but they're really polite and knowledgeable.

6 years ago

Reply from Medical Guardian

Irene, thank you for the review. With regards to reaching out to our Customer Care team, we want to apologize for the recent difficulty you've had reaching us. We have been experiencing high call volume as of late, but we are actively working to address this issue and you should be seeing improvements the next time you call in. With regards to how far you can go from home with your Mobile Guardian, it has an unlimited range so long as you take the mobile base station with you. We include a handy carrying case for you to carry the base, which you can tuck away in a bag or purse if you so choose. When at home, you can leave that mobile base in it's charging cradle and use either your neck pendant or wristband to call for help if needed. The buttons have a range of 350 feet to your base and should cover you well within an average sized home. Feel free to reach back out, you can reply directly to this message if you have any additional questions about the functionality of your Mobile Guardian or any other concerns. Have a great day!

Mar. 2nd, 2018

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Anonymous Livonia, NY

Medical Guardian was on TV and I thought it sounded pretty good, so I bought it. We already used it once in the night because my wife was having a heart problem. The response time is excellent, it always works, the people is courteous and polite. We're more than pleased with our service.

6 years ago

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JM Sedalia, MO

I have medical problems and I had seen Medical Guardian advertise, so, I ordered it. I haven't used it yet. I just tested it once and they answered me right again, They're always prepared. The device is fine and I'm good with the service that I'm getting.

6 years ago

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Linda And Jack Riverton, UT

Medical Guardian offers more features and better price than the other medical alarms, is more transportable and affordable. That's why I bought it. So far I didn't have problems with my device at all. Everything's been great and functional. It makes good service for the money that we're paying.

6 years ago

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Anonymous Missoula, MT

I bought Medical Guardian because it has really good reviews online. I just carry it with me all the time; When I'm out or in the house. The device's not as good as durable as I'd like. I have the device that has GPS and I already tested it a couple of times in a pretty populated area and the device didn't work, so, That's worrying me. When I tested it at home they answered me very quickly. I hope that Medical Guardian can improve more in their areas of coverage.

6 years ago

Reply from Medical Guardian

Thank you for the review. We would like to take a closer look at your concerns and troubleshoot your device if possible. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again the feedback!

May. 14th, 2018

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Phyllis Tell Weslaco, TX

My daughter checked several medical alert systems and Medical Guardian was the option that she chose. I have never had to use it but I have called a few times to verify that it's still working and they've always been kind and courteous towards me.

6 years ago

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Sandy

Response has been immediate. My Dad is waiting to go into a nursing home as he has fallen many times in his own home and lives alone 1/2 hr. from me. Medical Guardian has given me the piece of mind that if he needs help, he just has to push the button on his bracelet to get help.

6 years ago

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Northflguy

Awesome service. Mom has used the remote wrist button 2 times so far in the last couple of years after falling. Saved her life 2 times i would say and since she wasnt injured has been able to maintain her independence. Great job guys.

6 years ago

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Mary Rector Huntsville, AL

Fortunately I've never had to press the button and call them so it's very convenient. I do appreciate the fact that I can check it every now and then to make sure it's working correctly. I just feel much safer having it here.

6 years ago

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Ed Ray Columbus, IN

I think I picked them because they had an advertisement somewhere. I've never used it, just tested it to make sure it works. I've done that 3 or 4 times and the first two times they answered right away. The third time I did it took them a long time to come on the phone. It was probably 3 minutes or so and that really bothers me. I mean, if I had a heart attack, that would be an awfully long time to wait.

6 years ago

Reply from Medical Guardian

Ed, thank you for the review. We want to make sure your Mobile Guardian is working as it should. We will have a member of our Customer Care team reach out to ensure that it is working as it should. Have a great day!

May. 7th, 2018

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Anonymous Bountiful, UT

I'd had a bad fall and needed some protection. I saw it on television and it looked like it would fit my needs best so I decided to give it a try. Since I got it, I really haven't had to use it, but I got a call from them once. I accidentally bumped it or something while I was working in my yard. An ambulance was there right away to check that I was alright. They were really nice too. Overall they're just pleasant to talk to and they respond to any concerns you might have. They're there for me and occasionally call me to see that I'm ok. They're just very attentive.

6 years ago

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Anonymous Littleton, CO

I picked it because of the feature that allows me to take it with me wherever I go. I've never had to use it but I wear the necklace all the time. I take my little GPS device sort of thing with me when I go anywhere. I have called them a couple of times to check the device and make sure that the machine is functioning properly and everything is working well. I swear I heard a weird noise that seemed to come out of the machine, but they assured me it wasn't. I'm perfectly satisfied with it even though it is expensive.

6 years ago

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Sandi Moore Davenport, IA

I went with them because it was cheaper. It has been quite a while since I used it though because I've been able to move normally again. Still, I think the company is great. They give you a lock box to keep on your door so that when I call for help they can get in easily. Their staff is very nice too, they treat their customers well. I haven't used it but I'm sure that they will call and come out here immediately if I need them.

6 years ago

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Virginia White Wilmington, NC

I didn't really use it myself while going around the house. I just kind of left it sitting by the bed. It's pretty convenient though. It doesn't weight much and it's easy to wear around your neck. As I said though, I wasn't using it much so I decided to cancel and save the money.

6 years ago

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Anonymous Alpena, MI

I picked them for my mom because of their advertising and pricing. She is 96 years old and wears the wrist thing primarily. It has helped her a number of times after she fell. They've done a good job responding whenever she needs them. Thing is, their bookkeeping and billing isn't the best.

6 years ago

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Pauline Robillard

At the time I started I was a very active person, I didn't really need all the things that a lot of services offered. Medical Guardian was the only company that didn't try to push all their stuff on me, they just gave me what I asked them for. I haven't had to use it but it has gone off a couple of times because I bumped it against a counter or something. They answered quickly though and resolved things quickly. The price is mostly good. There is one thing I haven't been happy with. When I first started I got the service put on my credit card. I guess I didn't read the fine print or something because I didn't know they would automatically charge me every year to renew the service without notifying me. It has been a constant problem. I mean, for a company that deals with senior citizens they should let them know about these kinds of things right away instead of putting it in fine print. They told me they would notify me, but they never did. I asked them to at least send me a bill whenever they need to charge me again but they never did. If they had told me initially that they would do that I would've been able to just tell them not to. I've been really unhappy about that; it has been a real pain in the neck. It's really aggravating, it feels like they take advantage of us for being old and just take our money automatically.

6 years ago

Reply from Medical Guardian

Pauline, thank you for reaching out. We see that you called and spoke to us just earlier this week about the invoicing issue and this has been an ongoing issue for you. We will look into this on our end and reach out soon to discuss. We apologize for the inconvenience. Have a great weekend!

May. 4th, 2018

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Rita Leavitt

I had Medical Alert and I wasn't satisfied with them that's why I decided to change to Medical Guardian. I haven't had to use it yet but I firmly think that Medical Guardian is a very good company. So far, they had been excellent towards me, I'm happy with them and my devices.

6 years ago

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Ronald Isgitt Georgetown, TX

We just had a phone call from someone offering us Medical Guardian, I only had to use it once back in November my husband fell and was unconscious, I was able to use Medical Guardian to contact emergency care and they were here very quickly. We've been lucky we haven't used it since then, I just press the button once in a while for make sure that is still working. I would just say that sometimes when I contacted them they took a little time to answer me back but they're always right there ready for help us if we need it. I'm really glad that we chose this service.

6 years ago

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Elizabeth Dejesus Detroit, MI

I bought medical service because it was the best price available. I already used it a couple of time. I fell down once and I had a stroke too, both times after I pressed the button they called my son immediately and they send the ambulance with everything that I needed in that moments. it's been there for me since I've had it. God bless them.

6 years ago

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Margaret Goodman

My daughter bought it for me. I have never had to use it but I wear it all the time 24/7. I have interaction with customer service every month because I keep doing my monthly test and they're incredible with me. I just have to replace all the necklace because the original ban is black and I don't like it. I'm happy with it.

6 years ago

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Rose Sackmann

I didn't truly decide to get it myself, it was my daughter and son in law who decided that I needed it. I'm fine with it though. They live 3000 km away from me and feel better with me having it. It also makes me feel safer since I live out in the country. I have the thing around my neck nearly every day.

6 years ago

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Gloria Hernandez Brownsville, TX

I got it after I read all the customer reviews and compare the prices with other companies. We haven't had to use it but when we did the test they were really fast to answer and take care of the situation. It's simple to use and the price is exceptional.

6 years ago

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Dee Sklavos Cotati, CA

My children bought this for me and are paying for it. I'm out in the country so I wear it when I go outside. I keep it in my pocket in case I need it. I have no problems with it, though I haven't had to push the button for an emergency.

6 years ago

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Anonymous Santa Maria, CA

My son bought it for me. I'm coming up on 83 but in all honesty I just keep it in my kitchen. I don't carry it around and when I go out to walk my dog I don't have it on me all the time. I just don't feel like I walk far enough for me to need it. The park is right next to my home. I used it once when I fell down the stairs a couple of years ago but frankly I can't recall what the response was.

6 years ago

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J.J. Malibu, CA

I had two strokes, so I felt I needed this. I carry it next to my heart all the time. I have had positive results with the service. I called an ambulance using the device once and they were here immediately to take me to the hospital. I really depend on them to save my life if something ever happens.

6 years ago

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Anthony Bullock Oakland, CA

I kind of picked them by accident. I was going through companies that provided this kind of service and I just kind of picked Medical Guardian. They provide good service. When I pushed the button the response I got was adequate. They're on top of everything and contact you when they need to.

6 years ago

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Cookie Terry Webb City, MO

I've had it for the last 3 or 4 years. Medical Guardian is a security for me. They're like a security blanket, I feel very comfortable having the device with me all the time, I haven't had to use it but I know if something happened I have this device and it will help me in any moment.

6 years ago

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Lynn Radcliffe Huntington, NY

We got interested in this service because a friend referred this company to us. He hasn't had to use it yet, but when we tasted it, it worked perfectly. customer service is really good, recently I called for switch a credit card number because it had expired and they were really quick and helpful.

6 years ago

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Anonymous

I wasn't the one that decided to get this, it was my children. I've never had to use it, I just wear it all the time. One day I hit the button accidentally and they were quick to respond. It makes me feel safe, I know that I'm not alone if something happens to me.

6 years ago

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Theresa Seftel Salt Lake City, UT

I'm 85 years old and I live alone. I chose Medical Guardian after I saw a few advertisements on the TV, I just called to the number and I bought it. Since I have it luckily I had not occasion to use it, just when I tested. It's a very simple device and I feel very safe with it around me.

6 years ago

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Roger Mergenthal Hillsboro, ND

Medical Guardian seemed for me the right one. It's handy and the size of the device is good. I've never had to use it, but I wear it all the time. I pushed the button by mistake a couple of time and they've been quick to respond so I'm very satisfied with the service in general.

6 years ago

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Joann Leatherbury Apache, OK

I had some falls before and I thought that I need something for protection that's why I purchased it. Every time that I tried it for the monthly check process it worked perfectly and they answered right away asking if I need something. Customer service is really good, Whenever I call they answer me quickly and in form.

6 years ago

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Larry Gerbing Jefferson, OR

My partner is diabetic and has seizures sometimes. I have had occasions where I have fallen and had to crawl out to get help. Because of that I thought it would be a good idea for us to get it. Every time I've called them with a problem or something they answer the phone and talk to me. I prefer the necklace over the wristband. The only problem I have with it is that the string on the necklace piece is not great. The plastic case that holds the button also scratches my body and it's very uncomfortable. It's not really usable as far as I'm concerned and I'd like them to change that.

6 years ago

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Ann Rakip

They were the first service that I found and the one I liked best because of what they offered. I've never had to use it but I wear it all day and all night. I check the thing to make sure that it works. When I push it they respond and I just have to tell them that I'm checking the thing. I'm perfectly satisfied with it.

6 years ago

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Lois Fayetteville, AR

Trustworthy, researched at time of purchase. Have not had an occasion to use. Value according to money well founded BUT FOR ME, I may have to cancel because I now have to severely cut the budget. I can't afford top quality.

6 years ago

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Gretchen Burton Fullerton, CA

Reasonable cost for reliable, comfortable & easy to use devices. My 92 year old mom switches between wrist band for sleeping & pendant for daytime. She's used it several times with very prompt response. Highly recommend this company!

6 years ago

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Chris Z. Huntertown, IN

I purchased this for my mother and she has hit the button on accident a few times and the response is always fast and the people responding. It is also nice to know that the reps are right here in the US and not 1/2 way around the world.

6 years ago

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KathrynPrichard Saint Clair Shores, MI

My Mom is 92 and finds it easy to use and feels much more comfortable about being alone now that she has it. You have sent 3 emails when her battery has run low and this also made us feel comfortable about the device and that we know you are supporting her safety at all times.

6 years ago

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Bruce

Rated 5 Star because it is reliable, and with the GPS Option I have protection away from home. And the GPS Option really does work since I accidentally activated the device while playing golf and the next thing I knew 2 Paramedics came looking for me and found me on the golf course.

6 years ago

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Alice Rosano

They're always there for you. Two times in the last year I accidentally pressed the button on the necklace and I was immediately contacted by Medical Guardian to ask me if I needed help. I ALWAYS wear the necklace. You cannot have more protection than having MEDICAL GUARDIAN.

6 years ago

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Anonymous

We had to call for assistance twice and both times service was excellent, emergency services were called and everything ended up being ok.The man who established our service was OUTSTANDING...knew his product, made excellent suggestions based on our needs. Hopefully our account has his name on the records because he should be commended.

6 years ago

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pierre

mil used it three times in the last year+ response was fast and the agents worked hard to address the situation to everyones satisfaction. worth every penny for the knowledge that help is just a click away. Mg has allowed my MIL to continue to live independently in her home.

6 years ago

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Susan Powers Chesapeake, VA

Got the best reviews I could find. I've never had to use it I tested once a month but it works fine. They've always been there when I needed when I tested it to lead to questions they were at the right answers very quickly. Its easy to use, the response time is good.

6 years ago

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Robin Chestertown, MD

We checked different ones and this is seemed to fill the needs, I actually I have not had to use it I only checked it you know called in to check but I haven't had to use it for a medical alert. Um, they're very quick to return the phone calls It's very easy to take with me. It just been very good, no problems with it

6 years ago

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Bob Confer Lakewood, WA

We decided to buy Medical Guardian because it's easy for my to use husband. So far we have not had use it. We just did the first test and everything went wonderfully. To be honest we have it just in case and for our security.

6 years ago

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Gil Merkle Seguin, TX

I bought it because of the coverage that the device has, I travel a lot so is really convenient for myself. I'm fortunate I haven't had to use it other than to test the device, the Medical Guardian team is really prompt and helpful. I feel good having it near me, is a security.

6 years ago

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Joan Frey Red Lion, PA

I got it for myself because I live alone. I put it on every morning and I already used it a couple of times. Three weeks ago I fell out in the yard and I had no one to help me, as soon as I pressed the button I received the help that I was needing in a really prompt time. I'm happy with the service in general.

6 years ago

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Georgina Mankato, MN

We picked Medical Guardian for the features. It works through the internet rather than a landline which is really convenient for us. Fortunately, we haven't had an emergency where we have to use it, but, when we test it, it works really well. With customer service every time that we had and interaction they had been really helpful with us.

6 years ago