Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Lucille Schock Cementon, PA

I did a lot of research, I called like 16 different companies and your guy were the most informative. It is not my device, it's my mother's and when we have used it they have called me immediately. Everybody is so nice there, even when I just had to test it.

6 years ago

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Rosaline And Willard Mallory Vancouver, WA

Well you know it's actually my mother and to be honest with you she's only use it I think one by accident so I don't have a lot of experience with it to be honest with you. It got caught up in a medical alert and it went off and so they ended up calling the house instead of me, we live in a small community and they did not call me which I was kind of surprised I didn't know what was going on so that was the thing I guess that bother me so I just want to make sure that they have my updated contact information in there.

6 years ago

Reply from Medical Guardian

Hello, thanks for your feedback. We would like to make sure we have the correct Care Circle protocols on file for your Mother. Please contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 16th, 2018

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Anonymous West Sacramento, CA

They called me the other day at night after I had fallen asleep. Apparently I pushed the button because I was tossing and turning. From that I know they will respond. It is an expensive service, but I think it's better than having no way of contacting someone. It gives me confidence to have it that, if I have a problem, all I have to do is press the button and somebody will come and help me.

6 years ago

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Lois Keating Fisher

My daughter found it for me. I used it more than once. I have a rush underneath so I have to take off the wristband so I'm just wearing the pendent but I am moving in September so I'm going to quit your good services but I certainly felt very good about having it. It is a shame that you don't have service in Canada. I am very happy with it.

6 years ago

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William Buck Elkhart, IN

I just like the services that they provided other than other companies It's my dad who has it I don't, my day does and he wears it because he had multiple falls and I haven't known for a long period of time so that's why if anything happens I know now and he's only accidentally pushed it since we've got.

6 years ago

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Beatrice Parham Portland, OR

Well I didn't try any others, this was the first one I tried, my children and my grandchildren wanted me to have it. I'm 91 years old and they wanted me to have some way of calling in case I needed some help so I just happened to see that one on a magazine or newspaper. I never had to use it. I think they're great I have never had any problems.

6 years ago

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Anonymous Lawrenceville, GA

I saw many available but I guess it was because Medical Guardian gave me a call and my neighbor suggested. We haven't had to use it and I just have checked once a month and they have responded and answered all my questions too.

6 years ago

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Michael Mcnally

I picked them because they had GPS and it was all mobile. It's convenient to have one around my neck and the watch around my wrist, I can take them anywhere I go. If I fall in the department store, in a bathroom, or anywhere else, I know I can push the button and they will know where to find me. Everything works well.

6 years ago

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John Hinke Sonoma, CA

My insurance broker helped me pick them out. I use the necklace every day and it always works. They are always there and are very polite. Anyone who needs any kind service for accidents should have one of these. Medical Guardian has GPS and their support staff is great. I don't know how anyone else could beat it.

6 years ago

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Anonymous Mediapolis, IA

I think I learned about them after I got a postcard in the mail from them. From that I just decided to check them out and got it. I had to use it once when I fell off of my recliner chair and couldn't get back up. it. I've found that they do not replace certain things like the string that holds the button. If I want a new one I would have to buy the whole thing again for $50. Other than that I haven't had any problems with it.

6 years ago

Reply from Medical Guardian

Hello, thanks for the feedback. We would like to speak with you about your device necklace. Please reply with your full name on the account, address, and phone number. Any information provided will not be posted publicly. As soon as we receive your information one of our Customer Care Specialists will reach out to you. Thanks

Apr. 16th, 2018

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William Darracott Germantown, MD

I like the benefits we got from it. We've had it installed for a couple of months, but so far we haven't had to use it. We've tested it a couple of times and they respond well. They have good customer service. The machine seems to do everything that we need it to do, it's very good.

6 years ago

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Polly Rector Millboro, VA

My daughters decided to get this for me. It worked fine until a few weeks ago. We had trouble getting through to them so, after it happened a second time, my daughters called and talked to the person. They said that their system had been updated so that our machine was no longer compatible, so they mailed a new machine to us. It came right away and 24 hours later we got it all set up. I feel that for a whole month though the thing was not doing me any good, it was just sitting there, not working. We got excellent service though.

6 years ago

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Carol Goodall Lake Saint Louis, MO

I think I came across them in an ad. We haven't had it for too long so we haven't had a reason to use it. Everything appears to be working well though. Whenever go out I make sure that my wife has it around her neck. I do have a problem with the little red light on the base station, it just keeps blinking all the time.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy your wife has not needed to use our unit as of yet, but hope to offer you both a sense of security going forward. We will have a member of our Customer Care team reach out regarding the red light on her Classic Guardian to help resolve that issue. Have a great day!

Apr. 6th, 2018

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Norma Shullaw Lincoln, NE

My son helped me pick it out. I wear it daily but I haven't had to use it. I had to replace the bracelet because it got caught on a sweater or something and just fell apart. We tried to snap it back together, but it wouldn't stay put, so we finally replaced it. They should make them less cheap looking and sturdier, especially considering that they're really pricey. My one other complaint is with the monthly tests we have to do. They know that people forget to do the monthly call thing. I don't think they should leave that up to the person, especially because I have a lot more important things to do.

6 years ago

Reply from Medical Guardian

Hello Norma, we are thankful for your feedback. We are constantly looking for ways to improve our product and customer experience. If you have any issues with your Mobile Guardian unit feel free to contact us.

Apr. 11th, 2018

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Anonymous Newport, KY

After talking to them I determined this was the best company for my brother. I live in Colorado and he lives in Ohio. He uses it and keeps it on him all day long. He has pushed the button a couple of times and they respond quickly. They get there right away and are very efficient. I like that they call me whenever my brother has a problem.

6 years ago

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Benny Sebastiani

I decided to get it because of the price I suppose, I forget to have it on but it is good to know that is there all the time because every time I test it they're right there for me, it's easy to use and very simple when I call and when they answer me, I'm glad that they used Americans to monitor my calls when I need an emergency.

6 years ago

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Carol King Calabash, NC

I got it because I like the features of having the wrist bracelet and I can wear it on the shower, I wear it all day and all night, when I take the dog out for a walk or whatever and when I call, they are always there. The only thing is that it's really touchy, you know, I hit it by accident or whatever.

6 years ago

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Ismini Arges Munster, IN

I did some research and I was satisfied with your company and I chose that for my mom. It was used initially at the very beginning there was an incident and it was used, the response is on time and everything worked out properly. I'm very happy you with it.

6 years ago

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Sondra Kingsolver Albany, GA

I picked them because of its price and accessibility. The bracelet is kinda bulky. At one point I thought I wasn't going to be able to afford it, so I called in to discontinue the service and send it back. Instead they paid for the 2 months I was behind on paying and lowered my bill to $10 a month so that I could afford it more easily.

6 years ago

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Helen Allen Frankfort, KY

Part of the reason I went with them was the price. The other part was the representative that I spoke with. My mother has it and thankfully she has not had to use it. She accidentally set off her alarm once and they responded quickly and gave me all the information that I needed.

6 years ago

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Anonymous Beachwood, OH

One day I woke up with extreme vertigo and couldn't get up from the floor. I used my Medical Guardian button and they came and took me to the hospital. They were very helpful. It's there when I need it and it has worked without a problem. I can't even remember what I'm paying for it but I'm pretty sure it's inexpensive.

6 years ago

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Arden Olson Lakeside, OR

The button is easy to operate and I can have it on me all the time. One time my husband was not feeling well. He got up from his chair and just fell. I couldn't get him back up, so we called Medical Guardian. They were very quick, they usually are, and came to get him. Everybody is very supportive and nice. On a few occasions it took them a long time to answer though.

6 years ago

Reply from Medical Guardian

Hello Arden, we value your feedback. We are happy to be there for your Spouse in his time of need. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Andrea Belrose

I just always have good luck with them when I call. I've had to use it 2 or 3 times. All I had to do us push the button and they came on the line. They showed up, and that was that. I do hope I never have to use it again. It is pretty expensive.

6 years ago

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Rose Anderson New Buffalo, MI

I picked it because of the features and price. Fortunately I haven't had to use it yet, but generally I keep it around my neck all the time. If I need it, I just push the button and that's that. When I've tested it, everything has gone well. It does everything that they promised it would do. I've never had an unsatisfactory conversation with them.

6 years ago

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Frances Oakes Jacksonville, NC

I researched online and they looked like the best service, so I got it. The device is actually for my mother. She wears it all day. Over the last year, she hasn't had to use it at all, she has just tested it. So far she hasn't had any issues with them and always gets a quick response. It's an adequate service, it does what it's supposed to do.

6 years ago

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Darlene Shulze Menomonee Falls, WI

I've got a heart condition and travel a lot by myself. Because of that I've got to have something in case I'm out in the middle of nowhere and need to get a hold of somebody. I have a bit of any issue with it right now, I still have to get that straightened out.

6 years ago

Reply from Medical Guardian

Darlene, thank you for the review. We will have a member of our Customer Care team reach out to see if we can straighten out the issue you're mentioning here. Have a great weekend!

Apr. 6th, 2018

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Harry Walker Allenwood, PA

We had several other services for the person that uses it. They all worked fine but didn't have the range that he wanted. He wanted to have one that would work with WiFi so that he could take it out of the property and still have coverage. That's why we switched to Medical Guardian. We're happy with what they offer. I've had no issues with them. When we got it hooked up, we had no problem getting the service working right away. Any time he has tested it, they have responded right away.

6 years ago

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D.A. Melbourne, FL

I got it because of my wife. I use it just for security, I've fallen 13 times prior to getting it so I have it around 24/7. The longest I had to wait for a response when I ran a test was 3 minutes. It costs $500 a year. For a lot of people that would be too much money. I always tell that to my friends when I recommend it.

6 years ago

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Anonymous Chicago, IL

I had some initial problems with the emergency button going off a lot. It was a lot of trouble to try and stop that from happening, but lately it has been ok. Sometimes it seems to take a long long time for them to respond when I call to check on the system. If I was laying on the floor, that time would be extra long. Other than that, I haven't really had any big problems. It is an expensive service, but it gives me what I want.

6 years ago

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Anonymous Ocoee, FL

My son got this for me. I've only used it once and I got really good service from them. They got here promptly. Recently I changed states. When I called in to activate it after moving, everything was good and right up to date.

6 years ago

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Floyd Harrison

The only problem I can see is that if I set the device off it goes through a statement about cancelling the call. I you were really having a problem you could die before that statement finishes and also I have found too long of a wate time until a live person answers.

6 years ago

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FF Worley, ID

Well I haven't had any experience in using it. Well you know I just saw a few of the guardian books and what have advertised in a religious book and so I thought it would be a good thing to do and just before I got it I fell and my granddaughter was here and she informed her father that I needed it so it was just that all happened about same day. Haven't had to use it thank God so I feel reassured with it. Well I'll soon be 82 years old and I do have gym class that I go to 3 times a week and now I wear that with me all the time and now I feel real comfortable doing all sorts of exercises and running around the gym I put in almost a mile walking around the gym today and so I feel real comfortable having it on, it feels sort of like carry a friend with me all the time.

6 years ago

Reply from Medical Guardian

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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Angela Hungerbuhler Tunkhannock, PA

I have balance problems so I looked around and I picked them because it didn't limit me to just my house. I take it with me when I'm going to be walking somewhere or anything like that. I've never had any problems with them. The button functions well. Thing is, I've had two different wristbands and they have both fallen apart on their own. The first time I actually lost the working part while I was working in the garden. I realized that had happened when I came in and noticed that my hand felt thinner. I had to call in and they replaced it for me. The second one fell apart too but I managed to keep the two parts and tried to snap it back together. I wound up actually gluing it so it would stay.

6 years ago

Reply from Medical Guardian

Hello Angela, we are sorry to hear about your experience with the Classic Guardian pendants. We will have one of our Customer Care Specialists reach out to you to discuss. We value your feedback. Thanks.

Apr. 6th, 2018

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Margaret Medina Lancaster, PA

Well it had the right things that I needed. I used it mostly for outside. I used the GPS more than other thing because I do a lot of stuff outside and it makes me feel comfortable knowing there is something. I have nobody no family so it made me comfortable to know that if I had an accident or something that there would be someone to call home and when I do work outside in my garden and I have to climb up to the attic, I usually put my button on so that I know that if I fell somebody would find me. I don't really have any support from them, they never called me I suppose to call them to tell them I've had changes which I was wishing they would call me so I could tell them about the changes and I don't know what I did with their number so you know I'm afraid to call the ambulance, part of that scares me, that's why I don't get mine tested, so I think there has to be something where they test it because that's something that frightens me, that I might accidentally press the button if it is not necessary. I haven't used it yet as far as pressing my buttons but like I said it feels it makes me feel like I am safer.

6 years ago

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Lauretta Kaderlik Eugene, OR

Well there's only one complaint that I have is the size of it. Last year I had the small unit but now I got the one that has the wife and the GPS. It' s a larger unit and I'm a small person so it's a little harder to wear and carry it around than the other one that was. I assume my only dissatisfaction is that, I cannot carry it around my neck cause I have a neck problem. They're always good about answering

6 years ago

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Mary Reich Murphys, CA

The combination of the price and features and reputation. It's actually not me but my mother in law, she had a diabetic seizure almost, had to push it then had enough presence of mind to utilize it and rolled the MS. It did exactly what was supposed to do. The responsive, they held those who are more elderly, they are very patient and helpfully through the process including the unintended activation.

6 years ago

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Daniel Frantz Easton, MD

I compared various companies and talked to a few of them, they just seemed like the best one. Fortunately, I've never had to use it. I've tested it a couple of times and they always come on the line right away so I think they're good. From the test runs I've made it worked fine

6 years ago

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Donald Jamison Southport, NC

Probably one of the big reasons I picked it was the price. To be honest with you we never had to use it but I try make sure my husband has that whenever I have to be out of the house. They will explain anything, any questions that we have and it is easy to use.

6 years ago

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Idamae Kilbane Sebastian, FL

I checked three different buttons after I saw some advertising for them. I wound up getting it for my mother and she wears it around her neck all the time. She only takes it off when she goes to bed. It has everything we need and it works very well. There's someone there all the time in case something happens.

6 years ago

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Anonymous Overland Park, KS

The salesman that I talked to on the phone convinced me of getting it. He was very nice and knowledgeable, so I took his word on the service. I have it around my neck and just assume that it works. I've never used it or tested it like they say I should every month.

6 years ago

Reply from Medical Guardian

Thank you for your faith in our services! We're happy that you have had a positive experience, but we do encourage you to test monthly as this ensures everything is working the way it should when you do need it. Have a great day!

Apr. 4th, 2018

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Vera Pacheco Albuquerque, NM

Because it's convenient for my mom She never take it off, fortunately we haven't had to use it. This product is a very good product and we're very happy with it, she's the one using it and she loved it, she feels safe with it because they're always there for her.

6 years ago

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Allan Kimmey Chehalis, WA

My daughter picked it for me. I have the device hanging around my neck all the time. I used it once when I fell and couldn't get back up. I got a good response from the fire department. It's like an insurance policy, I pay for it, have it on me all the time, and hope that I don't have to use it. In fact, the least I use it the better.

6 years ago

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D.M. Temple, TX

One of my sons thought this was the best and chose it for me. I don't have any problems with it whatsoever. I used it a couple of times and had good results. My messages went through clearly and I got a quick response. I didn't have to wait for anything.

6 years ago

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Eileen Roberson Forney, TX

I think the reason we picked it was the price and the availability. Well, he uses it when we go out to the doctor's or when I leave and he's alone, just in case he needs help when I'm gone. Anytime we need help they were right there we didn't have to wait for response. It's small enough to put on his belt.

6 years ago

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Anonymous Minneapolis, MN

It seem to fill my needs at the time I was looking. I haven't actually used it but its there if I need it and they have been comforting. I've had so little experience with it but I would say it's excellent. I'm not afraid as I say I have had little reason to use it but it's been comforting because it's been there.

6 years ago

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Bernice Baker Gainesville, GA

Ah we just had another one before and this one seemed to work okay.. I don't think we had to use it, we always done it just to test it, we haven't had any complications. Now we haven't had any problems to really contact them.

6 years ago

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Florence Wemmer

I decided because I did Internet research. Actually my mother uses it, the last time she had to use it when she fell and broke her head. Whether you use the button to call them, or you call them on the phone with the questions, they answer right away. It's very easy to use.

6 years ago

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Patricia A Hess Appleton, WI

The company I had before did not go any place outside of my apartment, so I switched. I like that I check in once a month with them. I had to call them once when I fell in my apartment. They answered quickly and someone was over here right away.

6 years ago

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owen barczynski Milwaukee, WI

Because It was a 24 hours thing you know and I always can I take it out with me when I go out so I feel pretty safe you know. Well I never had to use it but It takes a while when you hit the button, It takes 3 to 4 before you pressed the line or stuff. I don't think I like the button. The device was good. It worth the money you know so.

6 years ago

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Sharon Smith Buckeye, AZ

I wanted something that could contact EMTs or something quickly in case I needed them and they were the first service that I came across. I have 2 devices that I can wear and they're both easy to use. I called in to test it and they seem to be knowledgeable and pleasant. They stay on the line as long as necessary.

6 years ago