Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Sondra Kingsolver Albany, GA

I picked them because of its price and accessibility. The bracelet is kinda bulky. At one point I thought I wasn't going to be able to afford it, so I called in to discontinue the service and send it back. Instead they paid for the 2 months I was behind on paying and lowered my bill to $10 a month so that I could afford it more easily.

7 years ago

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Helen Allen Frankfort, KY

Part of the reason I went with them was the price. The other part was the representative that I spoke with. My mother has it and thankfully she has not had to use it. She accidentally set off her alarm once and they responded quickly and gave me all the information that I needed.

7 years ago

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Anonymous Beachwood, OH

One day I woke up with extreme vertigo and couldn't get up from the floor. I used my Medical Guardian button and they came and took me to the hospital. They were very helpful. It's there when I need it and it has worked without a problem. I can't even remember what I'm paying for it but I'm pretty sure it's inexpensive.

7 years ago

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Arden Olson Lakeside, OR

The button is easy to operate and I can have it on me all the time. One time my husband was not feeling well. He got up from his chair and just fell. I couldn't get him back up, so we called Medical Guardian. They were very quick, they usually are, and came to get him. Everybody is very supportive and nice. On a few occasions it took them a long time to answer though.

7 years ago

Reply from Medical Guardian

Hello Arden, we value your feedback. We are happy to be there for your Spouse in his time of need. Under normal circumstances the response time after an alert takes 60 seconds or less. If your response time is longer than 60 seconds we would like to speak with you to resolve the issue. You can contact our Customer Care Team at 1-800-313-1191 Monday-Friday, 9am-9pm EST and Saturday-Sunday, 9am-5pm EST. Thanks.

Apr. 12th, 2018

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Andrea Belrose

I just always have good luck with them when I call. I've had to use it 2 or 3 times. All I had to do us push the button and they came on the line. They showed up, and that was that. I do hope I never have to use it again. It is pretty expensive.

7 years ago

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Rose Anderson New Buffalo, MI

I picked it because of the features and price. Fortunately I haven't had to use it yet, but generally I keep it around my neck all the time. If I need it, I just push the button and that's that. When I've tested it, everything has gone well. It does everything that they promised it would do. I've never had an unsatisfactory conversation with them.

7 years ago

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Frances Oakes Jacksonville, NC

I researched online and they looked like the best service, so I got it. The device is actually for my mother. She wears it all day. Over the last year, she hasn't had to use it at all, she has just tested it. So far she hasn't had any issues with them and always gets a quick response. It's an adequate service, it does what it's supposed to do.

7 years ago

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Darlene Shulze Menomonee Falls, WI

I've got a heart condition and travel a lot by myself. Because of that I've got to have something in case I'm out in the middle of nowhere and need to get a hold of somebody. I have a bit of any issue with it right now, I still have to get that straightened out.

7 years ago

Reply from Medical Guardian

Darlene, thank you for the review. We will have a member of our Customer Care team reach out to see if we can straighten out the issue you're mentioning here. Have a great weekend!

Apr. 6th, 2018

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Harry Walker Allenwood, PA

We had several other services for the person that uses it. They all worked fine but didn't have the range that he wanted. He wanted to have one that would work with WiFi so that he could take it out of the property and still have coverage. That's why we switched to Medical Guardian. We're happy with what they offer. I've had no issues with them. When we got it hooked up, we had no problem getting the service working right away. Any time he has tested it, they have responded right away.

7 years ago

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D.A. Melbourne, FL

I got it because of my wife. I use it just for security, I've fallen 13 times prior to getting it so I have it around 24/7. The longest I had to wait for a response when I ran a test was 3 minutes. It costs $500 a year. For a lot of people that would be too much money. I always tell that to my friends when I recommend it.

7 years ago

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Anonymous Chicago, IL

I had some initial problems with the emergency button going off a lot. It was a lot of trouble to try and stop that from happening, but lately it has been ok. Sometimes it seems to take a long long time for them to respond when I call to check on the system. If I was laying on the floor, that time would be extra long. Other than that, I haven't really had any big problems. It is an expensive service, but it gives me what I want.

7 years ago

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Anonymous Ocoee, FL

My son got this for me. I've only used it once and I got really good service from them. They got here promptly. Recently I changed states. When I called in to activate it after moving, everything was good and right up to date.

7 years ago

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Floyd Harrison

The only problem I can see is that if I set the device off it goes through a statement about cancelling the call. I you were really having a problem you could die before that statement finishes and also I have found too long of a wate time until a live person answers.

7 years ago

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FF Worley, ID

Well I haven't had any experience in using it. Well you know I just saw a few of the guardian books and what have advertised in a religious book and so I thought it would be a good thing to do and just before I got it I fell and my granddaughter was here and she informed her father that I needed it so it was just that all happened about same day. Haven't had to use it thank God so I feel reassured with it. Well I'll soon be 82 years old and I do have gym class that I go to 3 times a week and now I wear that with me all the time and now I feel real comfortable doing all sorts of exercises and running around the gym I put in almost a mile walking around the gym today and so I feel real comfortable having it on, it feels sort of like carry a friend with me all the time.

7 years ago

Reply from Medical Guardian

Hello, we are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Thanks.

Apr. 6th, 2018

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Angela Hungerbuhler Tunkhannock, PA

I have balance problems so I looked around and I picked them because it didn't limit me to just my house. I take it with me when I'm going to be walking somewhere or anything like that. I've never had any problems with them. The button functions well. Thing is, I've had two different wristbands and they have both fallen apart on their own. The first time I actually lost the working part while I was working in the garden. I realized that had happened when I came in and noticed that my hand felt thinner. I had to call in and they replaced it for me. The second one fell apart too but I managed to keep the two parts and tried to snap it back together. I wound up actually gluing it so it would stay.

7 years ago

Reply from Medical Guardian

Hello Angela, we are sorry to hear about your experience with the Classic Guardian pendants. We will have one of our Customer Care Specialists reach out to you to discuss. We value your feedback. Thanks.

Apr. 6th, 2018

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Margaret Medina Lancaster, PA

Well it had the right things that I needed. I used it mostly for outside. I used the GPS more than other thing because I do a lot of stuff outside and it makes me feel comfortable knowing there is something. I have nobody no family so it made me comfortable to know that if I had an accident or something that there would be someone to call home and when I do work outside in my garden and I have to climb up to the attic, I usually put my button on so that I know that if I fell somebody would find me. I don't really have any support from them, they never called me I suppose to call them to tell them I've had changes which I was wishing they would call me so I could tell them about the changes and I don't know what I did with their number so you know I'm afraid to call the ambulance, part of that scares me, that's why I don't get mine tested, so I think there has to be something where they test it because that's something that frightens me, that I might accidentally press the button if it is not necessary. I haven't used it yet as far as pressing my buttons but like I said it feels it makes me feel like I am safer.

7 years ago

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Lauretta Kaderlik Eugene, OR

Well there's only one complaint that I have is the size of it. Last year I had the small unit but now I got the one that has the wife and the GPS. It' s a larger unit and I'm a small person so it's a little harder to wear and carry it around than the other one that was. I assume my only dissatisfaction is that, I cannot carry it around my neck cause I have a neck problem. They're always good about answering

7 years ago

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Mary Reich Murphys, CA

The combination of the price and features and reputation. It's actually not me but my mother in law, she had a diabetic seizure almost, had to push it then had enough presence of mind to utilize it and rolled the MS. It did exactly what was supposed to do. The responsive, they held those who are more elderly, they are very patient and helpfully through the process including the unintended activation.

7 years ago

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Daniel Frantz Easton, MD

I compared various companies and talked to a few of them, they just seemed like the best one. Fortunately, I've never had to use it. I've tested it a couple of times and they always come on the line right away so I think they're good. From the test runs I've made it worked fine

7 years ago

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Donald Jamison Southport, NC

Probably one of the big reasons I picked it was the price. To be honest with you we never had to use it but I try make sure my husband has that whenever I have to be out of the house. They will explain anything, any questions that we have and it is easy to use.

7 years ago

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Idamae Kilbane Sebastian, FL

I checked three different buttons after I saw some advertising for them. I wound up getting it for my mother and she wears it around her neck all the time. She only takes it off when she goes to bed. It has everything we need and it works very well. There's someone there all the time in case something happens.

7 years ago

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Anonymous Overland Park, KS

The salesman that I talked to on the phone convinced me of getting it. He was very nice and knowledgeable, so I took his word on the service. I have it around my neck and just assume that it works. I've never used it or tested it like they say I should every month.

7 years ago

Reply from Medical Guardian

Thank you for your faith in our services! We're happy that you have had a positive experience, but we do encourage you to test monthly as this ensures everything is working the way it should when you do need it. Have a great day!

Apr. 4th, 2018

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Vera Pacheco Albuquerque, NM

Because it's convenient for my mom She never take it off, fortunately we haven't had to use it. This product is a very good product and we're very happy with it, she's the one using it and she loved it, she feels safe with it because they're always there for her.

7 years ago

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Allan Kimmey Chehalis, WA

My daughter picked it for me. I have the device hanging around my neck all the time. I used it once when I fell and couldn't get back up. I got a good response from the fire department. It's like an insurance policy, I pay for it, have it on me all the time, and hope that I don't have to use it. In fact, the least I use it the better.

7 years ago

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D.M. Temple, TX

One of my sons thought this was the best and chose it for me. I don't have any problems with it whatsoever. I used it a couple of times and had good results. My messages went through clearly and I got a quick response. I didn't have to wait for anything.

7 years ago

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Eileen Roberson Forney, TX

I think the reason we picked it was the price and the availability. Well, he uses it when we go out to the doctor's or when I leave and he's alone, just in case he needs help when I'm gone. Anytime we need help they were right there we didn't have to wait for response. It's small enough to put on his belt.

7 years ago

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Anonymous Minneapolis, MN

It seem to fill my needs at the time I was looking. I haven't actually used it but its there if I need it and they have been comforting. I've had so little experience with it but I would say it's excellent. I'm not afraid as I say I have had little reason to use it but it's been comforting because it's been there.

7 years ago

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Bernice Baker Gainesville, GA

Ah we just had another one before and this one seemed to work okay.. I don't think we had to use it, we always done it just to test it, we haven't had any complications. Now we haven't had any problems to really contact them.

7 years ago

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Florence Wemmer

I decided because I did Internet research. Actually my mother uses it, the last time she had to use it when she fell and broke her head. Whether you use the button to call them, or you call them on the phone with the questions, they answer right away. It's very easy to use.

7 years ago

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Patricia A Hess Appleton, WI

The company I had before did not go any place outside of my apartment, so I switched. I like that I check in once a month with them. I had to call them once when I fell in my apartment. They answered quickly and someone was over here right away.

7 years ago

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owen barczynski Milwaukee, WI

Because It was a 24 hours thing you know and I always can I take it out with me when I go out so I feel pretty safe you know. Well I never had to use it but It takes a while when you hit the button, It takes 3 to 4 before you pressed the line or stuff. I don't think I like the button. The device was good. It worth the money you know so.

7 years ago

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Sharon Smith Buckeye, AZ

I wanted something that could contact EMTs or something quickly in case I needed them and they were the first service that I came across. I have 2 devices that I can wear and they're both easy to use. I called in to test it and they seem to be knowledgeable and pleasant. They stay on the line as long as necessary.

7 years ago

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Caryl Strand Melbourne Beach, FL

Well, I decided because of price and reputation they had. Fortunately, a typical day is uneventful, I don't think we've ever used it. I asked them some questions on how to install it and the people were very helpful and took us through everything. It's not too bad and is reasonably convenient.

7 years ago

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Nancy Nichter Spring, TX

They called me and so I got the medical alert thing. Last week was the last time I used it, I've used it several times, I am eighty four years old and I do have health problems but when I need help I just get my little thing and mash it and I'd get help right away. All I can say is that they do take good care of you.

7 years ago

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Christina Eugene, OR

My mother in law is the one that uses it. We did a lot of comparisons on the internet and just thought Medical Guardian had the best deal. Everything has gone smoothly from the beginning, we haven't had any issues. They were very thorough and helpful when we needed them. It's a very efficient device.

7 years ago

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Nancy Altdoerffer Lancaster, PA

The girl that takes care of me decided to get this. It's just what I need. I have used it whenever I fall down or when I don't have any other way to contact someone. I actually used it to let my children know that my phones were out, it was a very big help that time. They're always there for me and are very prompt.

7 years ago

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Ernestine Marcus Baltimore, MD

My son in Portland Oregon purchased this for me. So far I haven't had to use it but when I called they were there and answered what I needed to know, it's been good for me I didn't have to use it many times but so far this is helpful for me to have.

7 years ago

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Linda Steiner Port Orchard, WA

Well I saw an ad on TV a couple of times. I am 102 years and sick so I use the device all the time. It makes me feel safe in case I have a fall I am now dependent on it and I feel safe with the device. Its a good thing. It's suppose to be a dollar a day.

7 years ago

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Nellie Myers Spring Hill, TN

Probably some kind of advertisement but I really don't know I think she checked out at and some other things and she just decided this was best for us but I'm not really sure why. We only had to use it one time and that was when my husband fell and we are very satisfied with it. Just that we are satisfied with it.

7 years ago

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Lucille Scoggins Bamberg, SC

Its for my mother in law its the best thing for the best price. We have never had to use it since we've had it but she wears around her neck when she's up and goes to bed. When the electricity or something goes out it is nice to know there is always someone watching what's going on. It is very simple to use.

7 years ago

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MM Fort Lauderdale, FL

Its for my safety, I needed something that would be right here for me when I needed it but I really don't use it on when I'm going outside to grocery or shopping. On two occasions I accidentally pressed the button they called me back and were quite nice about it, they are ready and waiting.

7 years ago

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Genevieve Cliver De Pere, WI

Because of the price. I fell and I couldn't get a hold on any of my family members so I pressed the medical guardian button and I was able to reach someone that would be able to help me get off the floor, they were prompt in their actions and Its easy to carry. There is nothing negative about Medical guardian, nothing makes me unhappy.

7 years ago

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Guy Sirois Scottsdale, AZ

Yes we have it and we didn't need to use it but when we have hit the machine by accident they responded and wanted to find out if everything was okay and so it has been working for us and that is it regards. My husband has mobility problems and had some falls and when I go out it is useful to have a device like this to get help if he couldn't reach me. I didn't have to use it, I hit by accident and they answered quite quickly and it was good. I would tell them that it is working for us so far but always a case of not having an emergency it's not a total experience.

7 years ago

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Juanita Christopher Athens, AL

At the time, I lived alone and was having some health problems, so I just decided to get something and chose them. They have checked in with me from time to time without me having to call them or have an emergency. I know that they're there if I need them and I feel safer that way.

7 years ago

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Anonymous

A friend of mine had it, so I decided to give it a try. I wear the necklace every day. I've had to use it some 3 or 4 times and they're always there on the spot. The only thing is that the cord of the necklace is wearing out so I think I have to get a new one...

7 years ago

Reply from Medical Guardian

Thank you for the review. We're happy to have been able to offer you assistance when you needed us. Regarding your necklace, we may be able to help you out with that. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out. Thanks again and have a lovely day!

Apr. 4th, 2018

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Jim Patterson Laguna Niguel, CA

I decided because it has the GPS system. I haven't had to use it but I used it when I have neuropathy so bad I tend to fall. Well I haven't had to use customer support so I couldn't answer that. You know it it's a GPS system and that's important to me that no matter where I am in the range and its effective and they respond very quickly.

7 years ago

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Anonymous Grenola, KS

My son search several and got yours as the best. I used any time I am going out to the yard and inside the house when I am not feeling well. Any time I ever contacted for any reason they are on the line immediately. I never had any trouble and have had it for three years.

7 years ago

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Mary Lou Adkins Sulphur, LA

It was recommended as one of the highest and best service of all. Yes when my mother was passing out and I let them know she was passing out and response was very quickly to get her to the hospital. I have been 2 days without the lanyard and they supposed to call Sunday, I said I was going out on Tuesday and that I needed the lanyard to be here and set because I wouldn't would be able to receive it then and they were unaware of this, so I'm not too happy that.

7 years ago

Reply from Medical Guardian

Mary, thank you for the review. Looking at your account, it appears this request was taken care of. Please feel free to reach out if you have any other concerns. Have a great day!

Apr. 5th, 2018

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Marlene Mcginnis Boerne, TX

I saw an advertisement and just decided that day that I was going to get it. I have never had to use it. Well its fine as far as I know, my grand daughter pushed the button one time and they called me right away so I was pleased about it, they did call me right away.

7 years ago

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Mary Calderone Albuquerque, NM

It was the best price that I found and then after I got It, I was amazed about the best price. I have a history of falling so I pressed it that and someone came to help me, they are very helpful, they treat me like a person, its easy to use.

7 years ago