Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Sandra Talcott Reed City, MI

I went online and saw that it was the number one company, and I figured that was I needed. I haven't had to use it, I just have to call it in to check it. They answer the call right away and they are always polite. I wear the one that's like a watch. I wish it was made out of different material; it's very uncomfortable on the arm sometimes, because I wear at all day and all night, but so far I haven't had any other problems with that.

6 years ago

Reply from Medical Guardian

Sandra, thanks for reaching out. With regards to the wrist pendant that came with your Mobile Guardian, feel free to change out the band to something that is more comfortable if you wish. We have had customers who have had success in this process by taking their pendant to a watch repair shop. Feel free to reach back out if you have any other questions or concerns. Have a great day!

Mar. 27th, 2018

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Jack Brown Pikesville, MD

I looked them all up, and I decided on Medical Guardian. I haven't had any problems with their customer support. I've never had to use the alert device, and I'm hoping it would be here when I need it. I wear it on my belt every day, all day long.

6 years ago

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Anonymous Grand Rapids, MI

Both my husband and I wear it most of the time around at home. Of course it doesn't work other than at home. A typical day with it involves exercising in our exercise room downstairs, and lunch and naps and not much else. Our daughter chose it for us, and we've had no problems with customer support or with the alert devices.

6 years ago

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Lessa Siciliano Tucson, AZ

They were the first one that called back, so I stayed with them. I got it for emergency use only. Customer support has been fine. When I needed them, they answered my questions quickly, and it was an easy set up and initial testing.

6 years ago

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Dorothy Card Northridge, CA

The features and the price were what got me to choose Medical Guardian. I think it's nice that they have built a necklace or a watch for a person to wear. My mother is the one using it, and they're very available; they've been there for her.

6 years ago

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Debra Zomparelli Oceanside, CA

I based my decision on price and convenience. The thing around your neck is smaller than other companies that I had in the past, but I like that you can carry the main base with you out to the public, so you're covered outside. I think that's the best. I've just been wearing it. Sometimes it's hard to get through customer service and having a person ready to talk to you, but they were very helpful when I called, and the equipment came quite quickly, and that was really nice.

6 years ago

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Robert Farr Palm Desert, CA

I got a better response from them. I called 911 and got no response. I called Medical Guardian and I got a response. They responded when I needed them, so I feel relieved that I have it in the house just in case I need it. I very often recommend them to friends.

6 years ago

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Ted Thomas Fort Smith, AR

I talked to people that had it before deciding on it myself. It's fine equipment, and I have no problems with it at all. I haven't really had an experience, and I don't want one necessarily, but so far everybody has been very, very nice.

6 years ago

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Helen Grant Watertown, NY

The device works; I have tested it every month. They are very efficient. I've only used it once, and it was very effective. I got help immediately within 10 minutes. I'm happy with it. My son got it for me, and it's very helpful. I feel secure with it, and I'm glad I got it.

6 years ago

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Glenn James Indianapolis, IN

I think as you get older, you find that you need something like this. People get stubborn and think they'll never need it. I'm one of the ones that thought so, but knowing the way life works out, I think it's a good investment. I had no trouble with the device and I have confidence in their service, so I wear it twenty four hours a day.

6 years ago

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Leo Dupuis

I'm in my mid-eighties and I live alone, so that was mostly the reason I looked into it. It's good to have when you live alone. I'm happy with it, and it seems adequate for what I need. I haven't had to use it. I check it once in a while make sure it's working, but it's nice to have in case something happens. They call right back when I press the button to make sure it's working, so that's about all I need right now.

6 years ago

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Bonnie Mission Viejo, CA

The adjustable necklace part of it keeps loosening up; it doesn't stay very well, but there's no monthly contract and it was easy to order. They've been very helpful when my Mom accidentally pushed the button one day, and they were great to her. She lives alone and she is elderly, so I wanted it to protect her in case she falls.

6 years ago

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Vikki Wiggins Lovington, NM

We decided on Medical Guardian simply because it meet our needs. It worked exactly as advertised. When my wife fell, she had to use it because we had to notify a medic. The response was immediate, so it's excellent customer service.

6 years ago

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Edna Corrick Salem, OR

They've been very good at taking care of us and answering our questions. Only had to use it once, and they were very quick to respond. They did a fabulous job of responding to our need. Somebody else that we know has it, and I would recommend them to family and friends.

6 years ago

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Anonymous San Mateo, CA

The customer service people were quite good and efficient in both ordering it and in setting the equipment up. When I looked it up on the internet, it had a high rating, and another nice thing about it was that you can just get it and plug it into the phone socket without having to actually be connected to the phone company.

6 years ago

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Elsie Charlottesville, VA

My daughter was momentarily out of her office when she received the alert that I was being moved to the hospital. She could not get through to the number she was to call to find out what was happening because of the extended hold on the line. Fortunately her son in law who lives near by me had come to my house when he received the alert and that is how she found out where I was. She was on hold for about 15 minutes and gave up when she got to the hospital. This is not acceptable.

6 years ago

Reply from Medical Guardian

Elsie, thank you for reaching out. We hope that you are doing OK after this incident. We would like to look further into your concerns but need a little more information to look up your account information. Would you be able to help us locate your account? Please reply directly to this message with your name, address and phone number, as well as the date of the incident you are describing here. We thank you again for the feedback. Have a great day!

Mar. 27th, 2018

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Martha Pruitt Mebane, NC

Because i can use it any where. One day I was in a grocery store and these people was blocking my way getting by them I pulled it on the outside of my shirt and they all left the store quickly. I didn't even have to push the button for assistance,

6 years ago

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HR Tulsa, OK

Medical Guardian staff were very knowledgeable about their product. There was no pressure and all additional questions were answered promptly and completely. Medical Guardian products were delivered quickly. The instructions for setting up equipment were easy to understand and quick.

6 years ago

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Grandee

Although I've never needed to use this system for an emergency, all other contact has been positive. I recently had a power outage while I was out of town. I had to call medical guardian to reset my system when I returned. The technician stood by and instructed me while we trouble shooter and reset my system.

6 years ago

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Diana Philpott 74008

I haven't had to use it yet but I accidentally pushed the button. When I did that they answered really quickly and everything. The only thing I don't like is that they don't offer a bracelet option. I mean, they have something to strap across my arm but neither that nor the cord on the necklace are very pretty...

6 years ago

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Carol Batten Kent, OH

I didn't chose it, my son went and found the best one for me. One time I pushed the button by mistake when I went out. When I returned, I realized that the emergency guy was on my driveway and that he had been sent out to make sure I was alright. From that I realized that they answer pretty quickly and that's really nice, I like it.

6 years ago

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Woodrow Cheeley Raleigh, NC

I tried another one that I wasn't too happy with, so I switched to Medical Guardian. So far it has worked out well. When I do my monthly testing they always respond and are very efficient. It's a good product and it gives me peace of mind.

6 years ago

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Ernest & Lucille Robles Texas City, TX

I got it almost 4 years ago for my mother and father in law. They've used it twice already and it has worked well. If they fall or have a medical emergency, both medical services and us will be notified. That gives us peace of mind.

6 years ago

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Bob Parlangeli Cape Coral, FL

When we first started they were very good, polite and answered all of the questions we had. I have the button in my pocket when my wife is not in the house. I haven't used it for an emergency yet but we tested it and it seems to work great.

6 years ago

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Janith Sperry Doylestown, PA

Did some internet research before contacting them. They answered our questions to get it installed. They don't mess around. If you've got questions or issues, they generally deal with them fairly quickly. It's out of the way, and it does its job well. It provides my mother a certain degree of comfort. We've never had to use it in an emergency. We got it for my father before he died, and now for my mother. It's one of those things you hope you never have to use, but you want to have it there just in case.

6 years ago

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Anonymous Hammond, LA

When my mother in law first got it she pushed the button just to see if it worked. It did and they were there right on the spot. The service is terrific. They have always been very courteous and friendly whenever we call. The watch always slips off though, they need to make that a little more durable so that it stays on.

6 years ago

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Carolyn Fox Farmington, UT

I got it because I could use it in other places besides just my home. Actually, I don't really wear it unless I'm going out places, but I like it since it's small. I've never had to use it but every time I've checked it they've been there on time. There was a problem with the first button that I had. All I had to do to fix it was call them and they sent me a new one immediately.

6 years ago

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Lois Mis Caro, MI

I didn't check it out, my daughter and son in law did that for me. I've had to use it twice, both times it happened late in the evening. It did feel like they were a little slow in answering, but that might be difficult to change. Other than that, the device itself works fine. It is a little pricey though.

6 years ago

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Maude Lanious Anderson, IN

I have fallen in the past and have been unable to get up or call for help. That's why I got this. I've not had to use it but I make monthly tests on the system and they always answer. The device is simple and easy to use. It just hangs around my neck and when I need it, I just push the button.

6 years ago

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Lawrence Terrell Corpus Christi, TX

I figured they were the right company for me since I'm diabetic and alone in the house most of the time. I live with my daughter, but she works most of the day and I needed some protection for when she's not around. I carry the button with me all the time and it works well. They're the best and it's all worth the money that I spend on it.

6 years ago

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Sylvia Simon Delray Beach, FL

After I saw their advertisement I decided to contact them. I got the alert button and everything. Even if the power goes out, it will work and let me know. I've never had to use it, thank god, but I'm very satisfied with it. It costs a lot of money though...

6 years ago

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Neoma Turner Canton, TX

I got it as a gift. We had a few problems at first but I imagine that was all because I was new and we were just getting into the swing of things. I usually wear it until 4 o'clock or so since at around that time it will tell me I need to charge it. Even if it doesn't tell me though, I put it back to charge for about 4 hours and put it back on when I go to bed. Whenever I call they are very fast and alert, I like that.

6 years ago

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Ruth Redel Elizabethtown, KY

One reason I got it is because they had that door alert that I could have so that emergency services could come in and help me easily. I used it when I had severe pain around my chest. It could've been my heart, but I wasn't sure, so I pushed the button. They were very helpful and got the EMTs out here very quickly. I've also hit it accidentally more often than I'd like, but I've been pleased with it.

6 years ago

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Loren Lamb McCleary, WA

I did my research online and, since they had good reviews and gave me good coverage, I bought it for my father. So far it has worked the way it's supposed to whenever my father needed it. Everything has gone as advertised. It also seems pretty affordable so far.

6 years ago

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David Busbee Murfreesboro, TN

We've never had to use it so I consider that a good thing. It's mostly there in case something happens. Every time I call to check on it and make sure it's working, I've received good results. It's really a blessing to have it. I'm very satisfied with it.

6 years ago

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Christopher Dearmas Jacksonville, FL

I have a patient with a traumatic brain injury that I oversee, so I thought it'd be a great product for them no doubt. I like that it's a 2 way communication device and not just a 1 way kind of thing. I'd highly recommend it.

6 years ago

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Humphries Nashville, TN

I looked online and since I liked the idea of it and the ratings that they had, I got it for my mother. Every time we've used it, it has worked immediately. It actually went off this morning, I think my mother pushed the button, but I they were on it like crazy. All I had to do is call them back and say 'hey it's not an emergency' and they canceled the ambulance that they had sent our way. Recently though we got a letter in the mail with the annual fees. I didn't think that'd be due yet so I tried to call them and see what that was about but couldn't get a hold of anybody...

6 years ago

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Anonymous Grand Rapids, MI

They were the first ones that I called and since they sounded good I got it for my mother. On one occasion she fell while getting up so we used the thing and they came out and helped her get back up. We've gotten the response that we needed. The only thing is that the unit is not always close enough to her when she falls, so she can't use it to speak with them.

6 years ago

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Deloris Elder Coeur d'Alene, ID

It's for my mother, and I think it's great. She had a necklace and she broke that, so the gal called my mom right away and I think they delivered the bracelet the next day. It was great service. I just feel better that she has it when she's walking the dog. I like the large lights on it, and the bracelet seems to be fairly workable for her.

6 years ago

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Margaret Levinsky Nottingham, MD

My mom is the one that uses it. We like that we don't need to have it connected to the phone line for it to work. That was actually one important reason why we picked them. The button is small, comfortable, and easy to wear. They have also been very helpful from the beginning.

6 years ago

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Ann Vaughn Hertford, NC

The hospital suggested I get one of these and I decided to try it. I have not had any problems with them. The button is very easy to use and it's very convenient. The people there actually treat me like a person that needs help. They've done everything they said they'd do.

6 years ago

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Gayle Siber Fort Mitchell, KY

The cord on the necklace is not the most comfortable out there since it's plastic but I still wear it all the time. I've only had one incident where I called just to test the button and nobody answered. Every other time I've called I've gotten good service though. I've had no other issues.

6 years ago

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Saabira Pennington Port Orchard, WA

I picked them because of the services they offered. The people that I've talked to have always been pleasant. Every time I have questions, they have answered them. I have not had to use it yet, but I know it works and it makes me feel safe to know that all I have to do to get help is push the button. I wish it was smaller and not as bulky though.

6 years ago

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Sally Pritchard Attalla, AL

My daughters chose it for me when I had some medical problems. I haven't had to use it. I've had been wearing the necklace, and I used to wear the bracelet too. One night I rolled over and set it off without meaning to, so I quit wearing the bracelet. I've been getting a credit card bill, and I don't know if it's for a year or for 6 months.

6 years ago

Reply from Medical Guardian

Sally, thank you for the review. With regards to your billing, you are currently set for an annual billing cycle. Feel free to reply directly to this message if you have any additional questions! Have a great day!

Mar. 22nd, 2018

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Faith Sloan New Hope, PA

Both my daughter and son-in-law made the decision of getting this for us. They live out in California. I guess customer support is appropriate, though we haven't needed them much. We just haven't had a reason to use it. Still, having it around has become very natural and normal for us.

6 years ago

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Shirley Priest Columbus, OH

They were recommended by my doctor, so I got it. When I got it I wore the necklace, but no one told me I couldn't use it if I had a pace maker. I switched to the bracelet after my doctor told me about it. I had to use it on 2 different occasions and both went well. The second time though it took too long for them to come on the line. That meant that the rescue squad took longer to get to me while I was bleeding.

6 years ago

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Kay Ancel Houghton Lake, MI

We got it since they had high ratings and we could get the door lock without having to pay extra for it. My mom used it once to call an ambulance on her own and Medical Guardian notified me about it. They've answered any question we've had and we're happy just with it.

6 years ago

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Anonymous Peekskill, NY

My daughter had picked it out for me. I spend more time in my apartment, but when I go out I take it with me. Most of the time it's in the charger. They answer immediately, and they do come; they send police to have the situation checked out if you really need assistance.

6 years ago

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Steve Ortiz Torrance, CA

I went to their website and that convinced me to give them a call. Once I talked to them on the phone I was sure they'd do a good job for my wife and I. Whenever she has to go somewhere I wear the wristband or the neck band in case I need it. Whenever there's a power outage in her condo they'll call us up to see if there's anything wrong.

6 years ago

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S.W. San Luis Obispo, CA

My doctor was the one that told me to get a life alert thing since my husband passed away and I live on my own. I've never had to use it but whenever I've called I've gotten an ok response. I do think it's a lot of money to pay for it, but I need to have it.

6 years ago