Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous The Bronx, NY

I found it through other reviews and got it for my father. The device is easy to wear and to use though typically he has only used it by accident. They've responded in time and came out here immediately every time though. We did have some problems with the first response that we got since they used the wrong phone number.

7 years ago

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N. C. Kirkland, WA

It was suggested by a friend. The people that responded to me when I called them were very, very good, and it's been a few glitches, but mostly the service is good. If you're in range, they respond right away. It works well, except when I happened to be on the road, out of range, and there was no service. The people who respond are very kind, non threatening, and reassuring. I had fallen and they asked if I wanted help. I said I wasn't sure, because I was able to crawl back into the bedroom and lay down again. I just kept the device next to me and a friend came, so it was okay.

7 years ago

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Barbara Law Saint Germain, WI

My husband had done some research on the internet and thought that they were the best company to go with. I only used it one time totally by accident. Tthe response was very quick, so we were very happy to note that in case we would have needed it. It's excellent. For people that need that kind of a device, I would go with Medical Guardian.

7 years ago

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Barbara Milo

I've had it for about a year now and I've only had to use it once so far. It was great though, I just hit the button and the ambulance was here in minutes. I haven't had any problems with them. When I test it everything is fine. I like that I can take the button anywhere I go, I don't have to be home to use it. Everything is good.

7 years ago

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Mary Nuzzo Colorado Springs, CO

At the time I was preparing to sell my house and move. I was handicapped, needed hip surgery, and needed a wheelchair in order to move around. Because of that, I felt like it would be best to have some type of alert system in case I needed help. I just have it on me during the day or if I'm going out, but I really haven't had to use it for a medical emergency yet.

7 years ago

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Helen Stclair Boones Mill, VA

My son did some research and he's the one who ordered it for me. It's great, it works fine, it's comfortable to wear. I check it every month to make sure it's working. I push the button and get the operator on the phone immediately.

7 years ago

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William Wells Gulfport, MS

When I was in the hospital, before I went home, my daughter had been contacted from people to see if we needed someone when I came home. They responded when I needed them. It was caring and full of compassion; they care about what they are doing.

7 years ago

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Mary Mullen Arlington, VA

My mother has it and she never had to use it, she just walks and has it on, so that gives peace of mind more than anything. We got it because it has good reviews online. They are very responsive and helpful in wanting you to be able to use it.

7 years ago

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Mary Vyvyan Florence, WI

I had another one which I did not like because it only went out 500 feet. I like this one because anywhere I am, I can get help. I haven't had to use it yet but I'm very comfortable knowing that it's here. I have absolutely no problems with it; I really like it, and the customer service staff are all very nice and concerned.

7 years ago

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Danny Joe Chandler, TX

I've been blessed. We haven't really haven't to use it yet, but I do test it, and they're pretty quick at getting back to me and checking with me. It works every time. They have not failed when I tried it. They explained everything to do with the necklace and the watch and the service. They're very informative, and they check on you and ask questions when they call. Sometimes it takes a little bit longer to get them to answer, though.

7 years ago

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Nancy Smith Venice, FL

I looked Medical Guardian up online, and it was the number one company. I haven't had a reason to use it except to test it. It works, because they answer and they are very helpful. My great granddaughter and her parents are living with me, and they won't let me take her out for a walk unless I'm wearing it.

7 years ago

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Anonymous Abilene, TX

Someone had recommended it to me. I take it with me when I'm going to be outside, working my yard or something, but that's about all. I've never had to use it. Once or twice when I have dropped it, I had someone come on and ask me if I needed help, so I think that was very encouraging. I've also had a reminder when the battery was getting low, when I had not placed it in a battery box.

7 years ago

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Janice Philpott Port Charlotte, FL

The service was recommended by my primary physician. I'm pretty comfortable with the button and so far everything has been great. Fortunately we haven't had to use it yet but we've done tests once a month and so far they have been very responsive and quick to answer.

7 years ago

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L. G. Annandale, VA

Some friends decided for me, and I went along with it. I wear it around my neck all the time. The only thing I don't understand is, if I'm not within range of that speaker how does it work? I like the company; it's been fine. I'm just not sure how it will work unless you're within range of the thing.

7 years ago

Reply from Medical Guardian

Good question! If for whatever reason you cannot speak through the speaker, our emergency trained operators will assume an emergency is occurring and proceed accordingly. They will call your primary number and if no response is received they will proceed to dispatch emergency services. This ensures you get the help you need when you need it. Feel free to reply directly to this message if you have any other questions or concerns. Have a great day!

Mar. 20th, 2018

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Vivian Pennock Sioux Falls, SD

I'd heard about Medical Guardian online, and saw the reviews. It's for my grandma, and it just provides assurance that if something was to happen, you know that there's someone else looking out for her. It's convenient and easy for her to use.

7 years ago

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Penny Petersen Caledonia, IL

My neighbor had just gotten gotten one for her mother, and she had done a lot of research, so I just took her advice and went with Medical Guardian. I think it's too heavy, in the winter I put it around behind my collar, but I wear it every day. I think it would be nice to have another device... something you could put in your pocket or something like that.

7 years ago

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Anonymous Buffalo, NY

We looked around at all of the companies and decided that they had the best to offer. I wear the one that goes around the neck most of the time, though it does drive me crazy because it's itchy. I used it after I had gotten home from the hospital. I had come into the house when I fell down and they were quick to call, paid attention to me, and did what had to be done. They came out to help me and it all worked out very well. It kind of woke me up to just how good the service was.

7 years ago

Reply from Medical Guardian

We're happy that Medical Guardian was there when you needed us. We hope that you are doing well! With regards to your neck pendant, feel free to change out the lanyard to something that better suits your needs. Have a great day!

Mar. 20th, 2018

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Max Mower Auburn, CA

I got it for my parents since we liked the benefits that they provided and the cost of it. The device is easy to wear and customer service has always been available for us. It's a very good support system and it gives my parents and I some peace of mind.

7 years ago

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Marry Bennett Missouri City, TX

It's just lying around, because I'm allergic to the watch. I got all 3 pieces of it, and it's just lying around. I haven't had to use it for any reason, I very seldom use it. The fire department came to my house, once, and I didn't know that they were coming; I hadn't called them. It takes them too long to answer the phone when you do call them, and I had to replace the watch, once.

7 years ago

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Beverly Boyle Hickory, NC

It has been used a couple times, and they got back with us. It's a good device. To me, it's worth everything to have in case of an emergency. I would have to trust them, and I would recommend it if I knew anyone else that needed it.

7 years ago

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Regina Berg Lima, OH

I liked some of the features in the device and, since they were highly rated by a number of different websites, I got it for my mother to use. We've had one problem with how the thing functions, but it's fine for the most part.

7 years ago

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Carla Baker Overland Park, KS

They looked like they were good quality and had all the options that I was looking for. I got it because of that. On a typical day my wife carries the device around with her or keeps it on the nightstand when she sleeps. So far things have been good, she hasn't had to use it and I'm happy about that.

7 years ago

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Frank Sharples Chinook, MT

I decided on Medical Guardian when I saw it was rated number one. It's actually my father's, but I can describe it. It works, but the only disadvantage to the one that we have is that it does not go off when he falls down and can't push a button. They do make one that does that. It's ten dollars more, so $59 a month, and there's much cheaper ones on the market. I will probably switch back to a different company which is about twenty dollars cheaper, with a device that will go off when he falls down. Medical Guardian is a good system but it's way more expensive. They do answer the phone when he needs it answered. I do trust the company because they work, they answer, they make calls to wherever our list says, and they provide a lock box for your house.

7 years ago

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Saul Moroff New York, NY

I compared various programs on the internet and I decided that this was the best one. I've used it for a few times as a test but I have not had occasion to use it in an emergency, and I hope I never will. On the few occasions where I have had to speak to somebody, I have had a prompt and courteous response.

7 years ago

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Anonymous Armonk, NY

I needed the GPS location. I charge it at night and then in the mornings I put it around my neck. I used it a few times, several times deliberately just to find out if it works, and also if I bumped it by mistake it worked then, too. I've used it about four or five times and it always works. The people that I talked to were intelligent and courteous.

7 years ago

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Anonymous Brentwood, CA

I read some magazines that listed these kinds of services and they were rated #1. I haven't had to use it yet but so far it has been very good. It's one of those things that I don't even think about. If I need it, I know they'll be there to help me. The price is competitive I suppose.

7 years ago

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Tammy Phipps Grand Prairie, TX

I have a patient that has ASL and I needed to be able to get someone to take care of her if I couldn't do it myself in case of an emergency. So far there hasn't been a reason for us to use it but she has pushed the button twice already. Those weren't emergencies, she just couldn't get to me with the phone she had. It does take them a long time to get to me though. By the time they contacted me, I had already gotten the problem fixed. Usually I just call them back and tell them things are ok.

7 years ago

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Marilyn Bustamante Gallup, NM

I've seen it advertised. My niece liked it so she got it for me and I liked it too, because you can hit it, and you get help right away. When I need help, I push the button and I can get help real easy, They come real fast, and they're really nice. I like it, I really do. I trust it, and I would recommend it to a friend.

7 years ago

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Norine Fisher Cedar Rapids, IA

I researched and called in to get the best service for my mother. I was there when my she called them to make sure that the device was working properly. They answered right away and everything worked fine. She wears the bracelet since the necklace just fell apart.

7 years ago

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H. J.

I just use it to make sure it's still working, but I haven't had to use it. If I really feel that I need somebody's help, I can press that button, and they're right there. It was my son that got it for me, and I'm just happy that I have it.

7 years ago

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Laurette Gagnon

I'm happy with it, but supposedly, if you're right near it, the remote does not work, so there's a possibility that you could fall too close to the console for the remote to work but also be too far away to actually reach it.

7 years ago

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John David Black Mountain, NC

The first person I called after I saw it on the internet helped me decide this was my best choice. It's just been great. They answered the questions I had, and it worked. I've only used it one time for a fall, but it worked that one time.

7 years ago

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Sandy Flaherty Fort Myers, FL

I researched everything on the internet and decided to go with them. I've never had to use it yet, but they verified it I and check it once a month to make sure it's working. It's okay; every time I push the button and test it, it works fine.

7 years ago

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Charles And Barbara Brooks Greenville, TX

I had called a couple of different companies and the customer service that I got over the phone was of a higher caliber with Medical Guardian than with the other companies I had called; I just wasn't impressed with them at all. We haven't had to use it, but once a month or so, I'll do the test and hit the button so that I can get a response. They're very quick to respond, and very professional. It's good equipment, too.

7 years ago

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Marge Flados Harlingen, TX

I researched it on the internet and it was the most highly recommended. I haven't had to use it, but when it was accidentally activated it was easy to explain, because when you wear one of these, you will accidentally activate it. I appreciate the promptness when they answer my test calls, and they've been responsive to all my requests.

7 years ago

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Dorsie Murphy Roachdale, IN

I've done some checking, and I guess from what I read and researched, it seemed better than any other one, like it was the best deal. I trust them, and I'm certainly satisfied with it. I haven't had to use it yet but I keep it on. I wear the necklace all the time, and I keep the other things set up.

7 years ago

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Ruby Mccombs

I really didn't decide on it, my son did. It's basically the same as others. When I get up in the morning, I put my necklace around my neck, and I put another part on my walker, and I have it with me. I haven't fallen, thank goodness, but I feel secure knowing that I've got it in case I fall.

7 years ago

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Oren Nichelson Sterling, CO

This is for my dad. We liked this system because of the features they had with the GPS on the transmitter, so he can be anywhere and we can get a hold of him, and he can call for help. We would really like to see where you could have two different transmitters for one button, so you can leave one transmitter in a vehicle and leave another in the house, and activate both with the same wrist band button. My dad was having trouble remembering to take the transmitter with him in the car, so we wanted to leave one transmitter in the car and leave one transmitter in the house if it were possible.

7 years ago

Reply from Medical Guardian

Thank you for the review. We appreciate your feedback about transmitter buttons. Unfortunately, we do not offer such a feature at this point in time. We do however offer an all-in-one unit, the Active Guardian, that has the speaker and base in one unit that he can wear around his neck. This might be a bit easier for him instead of the 2 piece nature of his Mobile Guardian. If you are interested in hearing more about the Active Guardian, reply directly to this message and we will reach out. Have a great weekend!

Mar. 16th, 2018

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Paul Kelly Mesa, AZ

Customer service was very good. I've never had to use the device except at the beginning of the month, when I call and check and make sure it's working. Other than that there's no problems. My kids picked it out for me, and I have no problems or qualms. Everything has been good so far.

7 years ago

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Anonymous Mesquite, NV

We did some research, and we liked the price. It's just convenient. we got the necklace one. One night when my husband had a controlled fall and I needed help getting him up, he called Medical Guardian, and and they called the EMT's and they were right there, very gracious and helpful in the middle of the night. They are very professional.

7 years ago

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Virginia Markin Eau Claire, WI

I just read up on it and my family thought it was a good idea, so we thought we would go with it. So far I've been very happy with it. I just use the bracelet, I leave it on all the time. It seems like it's working very well.

7 years ago

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Eddie Johnson Williams, CA

I found information on it when I was reading, and it applies to my needs. I haven't had the chance to use it yet, it has been a precaution in case I need it. It's functional; people do respond within seconds when I do my testing.

7 years ago

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Anonymous Spring Valley, MN

I saw it had high ratings, and it just seems it had to offer what I needed for a good price. I've never have to use it for any type of situation yet, but I know when I have had questions or needed to know something, and I would call them, they were very professional. When I needed to get it set up it worked really, really smooth, really easy.

7 years ago

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Mary Gorsuch Crystal, MI

I got it based on a lot of factors. I live alone and don't have close neighbors, and things of that nature. I really haven't had to call upon them very often but in the beginning they were very, very good in helping get it set up. It seems they have all the necessary components that you would need, whether you are home or not.

7 years ago

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Earl Louer Umatilla, FL

My sister in law had them, so we decided to get it too. The only thing that I'm not quite satisfied with is the range of the button. You have to be within a certain distance for it to pick up on you. So, if you're too far like in a bedroom or something I don't know if they'll be able to send people...

7 years ago

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Wayne Perry Whitwell, TN

We looked at all of the services available and wanted to get the best ones. From the reviews we saw, they seemed to be it, so we got it. We've had it for 3 months now and haven't had to use it. Every time we call though there's someone on the phone that can answer my questions. Everything seems to be good.

7 years ago

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Anonymous Lansing, MI

Our daughter arranged for us to have this since she thought it was the best service. Fortunately we haven't had an occasion to use it, but I'm sure they're ready in case we ever need it. My wife just keeps it on when we're home and it's available there all the time. I'm assuming they're good and we like it so far.

7 years ago

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Anonymous Yorkville, IL

My son provided it for me. They were alerted to the fact that it must have accidentally been set off. They have called a couple times when they thought I used the device, which I didn't. It might have accidentally signaled, but I didn't purposely put the thing in action.

7 years ago

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J.E. North Port, FL

I think it was the advertising and the things that I read about them that convinced me of choosing them. It just looked like a very comprehensive service. I carry it with me every day all the time. It's easy to use, though I've never had to use it.

7 years ago

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Christina Rochester, MI

My brother who lives in Texas knew a lady that told him that Medical Guardian was the best thing she ever used and, after we got it, we found out that it actually is. I have the kind that goes around my neck in case of emergencies and also the machine that sits on a table by my bed. Every time I've called they've been right there to take me to the hospital. I did have an accidental button push but they were very pleasant about it. They're kind of like a big family, they really care for you and stay on the phone until they make sure that you're alright. They either send help out immediately or call the people that we want them to call. The only thing is that they told me they'd give me $5 for every person that I referred to them, but they haven't followed through with that yet.

7 years ago

Reply from Medical Guardian

Christina, thank you for joining our big family! We're happy that you are satisfied with your device and service overall. We would like to look into your issues with getting your gift cards for referring others to us. Would you be willing to help us locate your account? Any information shared will not be posted publicly and will only be shared with Medical Guardian. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out. Have a lovely day!

Mar. 14th, 2018