Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Lynette West Palatine, IL

My children bought it for me. I take it with me every time when I go away from home. I haven't had to use it but I know that it is really convenient and the service is excellent.

6 years ago

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Agustin De Leon San Antonio, TX

My dad and his wife are alone at home all the time, we got it for them. He hasn't used it since we bought it. I just did the test and set up, they did answer on time and so far we had no issue.

6 years ago

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Anonymous Los Angeles, CA

The medical device is fine, so far I've only tested it to see if it works and they seem to answer quickly. Though I'd like to know if it has radiation or something that might be dangerous to the body. I compared them to other services and while there are some others that are cheaper, the difference is not big and doesn't really matter to me.

6 years ago

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Mary Jackson Alachua, FL

My daughter chose this for me because I live by myself. I wear the one around my neck all the time in case I need it. If anything happens, I can just push the button and someone will come help me. It's a comfort to know that it's there.

6 years ago

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Buster Patterson Rock Hill, SC

I bought it for the price and the fact that is possible have it everywhere and you can use it without problem. I like the mobile technology. So far the service has been really good.

6 years ago

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Anonymous Chanhassen, MN

I have not had to use it but I put the bracelet on when I go to bed. I have the little emergency button in my bathroom in case I need it there. It's there working and I'm sure that if I need them they will be there for me.

6 years ago

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V.M. Hermiston, OR

We recently moved and I'm waiting for them to give me a call back to set it back up again. I really haven't had a chance to call them and do that myself so right now it's just dead. So far I think it's good though. We've never had to use it but we take it with us. It's kind of hard for my husband to remember to take it with him whenever he goes out so I try to make sure that he has it on him. If there's ever any problem with the machine or something of the sort, they will usually be the first ones to call us and let us know. It has done that a couple of times already.

6 years ago

Reply from Medical Guardian

Thank you for the review. Do you and your husband still need help with getting your unit set up again? If that is the case, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to help. Have a great day!

May. 2nd, 2018

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Wanda Koonce Hamilton, TX

The reason I have it is because I'm by myself and have some health issues. My kids are not around all the time, so I feel a lot safer having it. When I have to push the button, they are there for me when I need them.

6 years ago

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L.M. Carmel-by-the-Sea, CA

I was told that because I'm 90 years old and I live alone I should have something like this in case I fell. That just made sense so I got it. I keep one of them by my bed and put the other one on when I get dressed. That way I always know where one of them is in case I need to push the button. I've tested it once or twice and it worked. Somebody answered and things were fine.

6 years ago

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Betty Midkisff Pinnacle, NC

Service works every time where others wouldn't! Does not have to be charged every night while she actually needed to wear it the most! No complaints about Medical Guardian. Worth every penny!

6 years ago

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Barb Dunbar, NE

I have had to use then once and they saved my life. I had fallen from a lift over my stool and not able to get back up. Couldn't reach my phone. Those on my call list and rescue squad arrived within probably 10 minutes.

6 years ago

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William W. Wayson

The equipment worked very well with the lifestyle we had when my wife was alive, suffering from parkinson's. It aided her at least twice when I was away from home. It is not well adapted to my perapetetic life as I am frequently away from home.

6 years ago

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Gayles Leach

It is easy to use and gives us peace knowing my mom can get help if needed. The operators pick up quick and will even call us before medical is dispatched if it's not a complete emergency.

6 years ago

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Ann

Seems to work when my Mom needed it. Think technology could be improved with speakers on the smaller pendants so you aren't yelling across the room/house to the main device. Did not like that you initially transferred our account to your sister company without our consent. That did not sit well with me.

6 years ago

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Wayne

Have not had enough needed experience to rate a 5 however, that being said we find that when we test the alert the company is right there on the spot. The company also notifies us immediately if the battery is low when the alert is off the charger

6 years ago

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Barbara Rosenberg, Ileane Mizes

Immediate response. I touched the button by mistake, tried to correct, didn't and in 10 minutes the medical team was in my living room. Of course I apologized, but they were so gracious I felt better.

6 years ago

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Bill

Medical Guardian makes it possible for my brother-in-law to live at home without it he would have to be in a rest home.Bill has used the button to summons help and response is fast .we are very happy with the service.

6 years ago

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Anonymous Louisville, KY

My son and my husband were the ones who chose this service for me. I haven't had to use it but I know that if I need it, It'll work. I just put it on every morning until I go to bed. We're really happy with it.

6 years ago

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Katie Barnett Hanford, CA

My son bought it for me. So far I haven't had to use it, but sometimes it goes off and I have somebody almost immediately calling to know if everything's okay. I'm happy with it so far.

6 years ago

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Harold Granger Greenville, SC

I got this device for the features that it has. We only used once, they answer almost immediately and everything was professional and good. The device by itself was a little difficult for my dad's advanced age.

6 years ago

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Gangaben Patel Carrollton, TX

We chose Medical Guardian because it has a lower price than the rest. We bought it for my mother in law. So far we haven't had to use it but it's just for safety. I know that my husband called customer support for set up the device and they were really cordial and efficient.

6 years ago

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Dolores Fluno Wisconsin Rapids, WI

I already used the device, I jad an emergency at home and I pushed the button and the EMTs were here immediately, I'm really happy with the service and response time. I have no problem at all with it.

6 years ago

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Patricia White Byhalia, MS

I'm happy with this service. I had to use it over a week ago and it works properly. I wear the pendant and sometimes I have the other little one in my pocket. The customer support is good, they're really polite and knowledgeable.

6 years ago

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Paul And Carol Artman Indianola, MS

After I did a research online and read all the reviews we decided to buy it. We haven't had to use it but when we tested it, it was working perfectly. I had gotten some emails about setting up somethings with my product but when I came back to the email for do it, it said that the email expired, so I'm assuming everything is good with the service.

6 years ago

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Ruby Mccombs Birmingham, AL

My son bought it for me. I get up in the morning and I put it on, I wear it all day. So far I haven't had to use it more than the monthly tests that we had to do. I'm happy with it.

6 years ago

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Aldica A Wilson Yoder, IN

I saw it advertised, I haven't had to use it, I've been very lucky. It's comfortable I used it all the time. A few days ago my grandson accidentally pushed the button and they answered right away checking if I everything was correct here. I would like the price to be lower.

6 years ago

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Darold M Strean Salem, OR

I got it for my father, I just did a research online and I choose it because of the good reviews and the price was reasonable. We've never had to use it but when we tasted it was working perfectly. it's just nice knowing that he's got something in case he does need it.

6 years ago

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Jacqueline Colwell Klamath Falls, OR

After I reviewed the product and checked it out I decided that it was the right price and service, Then I used it a couple of times and the response time was too slow, more than five minutes. For that margin of time I'll be dead for when they answer.

6 years ago

Reply from Medical Guardian

Jacqueline, thank you for reaching out. We will have a member of our Customer Care team reach out to ensure your unit is working as it should when you push your button. Thanks again for the review and have a great weekend!

Apr. 20th, 2018

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Shirley Lewis Factoryville, PA

I don't use it, I got it for my aunt. So far we haven't had to use it but every time that we practice a test they are very responsive and professional. Customer service had been wonderful with us, very responsive. Thanks to this device I have peace of mind.

6 years ago

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c.h. Delphos, OH

I chose Medical Guardian because it has coverage everywhere I go, not just at home like the other companies. I have not had to use it but they've always been there every time that we run a test on it. I like the necklace and is really comfortable for wear it all day long.

6 years ago

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Alice Buchholz Minneapolis, MN

I got the device for my mother, I bought it because I saw it in an advertisement. She already used it a couple of times; They respond on time and in form every time that she had call.

6 years ago

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Faye Caneer Senath, MO

I looked it up on the internet and the reviews and comments about medical guardian were really good, that's why I bought it. So far we haven't had to use it but it feels secure have it at home for any emergency.

6 years ago

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Gary Schechter Chesapeake, VA

I actually like the device from Medical Guardian, is small and comfortable to wear. I Haven't had to use it but every time that I tasted it the answer is very quick and professional. I'm Happy with it.

6 years ago

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Carol Lee North Wales, PA

My wife found it online, we have it for percussion at home, We just used it once at the middle of the night my wife fell down and the emergency team responded on time and form. We're really happy with our service.

6 years ago

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Joann Craine Louisville, KY

I saw it on an advertisement in the phone book. I bought it for my mother; She's really happy with it. We only used it once and it works perfectly. We haven't had any problems at all.

6 years ago

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Jennifer Lanning

Very prompt and professional service. My mother pressed the button by accident and Medical Guardian answered within seconds to make sure she was ok. Medical Guardian gives me peace of mind

6 years ago

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Arlene Nidel Albuquerque, NM

I looked up online and we bought it for my mother in law because it came up at the very top of the ten options, while she was still alive we were very specific in her needs, she was on Hospice care but she was still living in her apartment and we gave specific instructions to medical guardian that if she ever push the buttons they work to call Hospice not to 911 for the ambulance, Unfortunately she did press the button and they called 911 and took her to the emergency room and that situation gave us a problem with her Hospice care. So I am no longer pleased with medical guardian because of that mistake we had to fight really hard to get her back on hospice care. In fact she passed yesterday morning.

6 years ago

Reply from Medical Guardian

Hello, we are sorry to hear about your loss. We would like to research this matter. Please reply with your Mother-In-Law's full name on the account, address, and phone number. Any information you provide will not be posted publicly. Once we receive this information one of our Customer Care Specialists will reach out to you shortly. Thanks

Apr. 16th, 2018

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Margaret Dieban Telford, PA

I Kind of did a research on some of them and for the price this was the best option for my mother, we wouldn't say that is a daily use but it has come quite handy a few times when my mother fell down and In just couple of minutes after she pressed the button she was receiving the attention that she needs.

6 years ago

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Ivah Jean Wood Pikeville, KY

I just bought it a few time a go, I saw it on TV, I really like the fact that you can go wherever you want and it will work if you have any type of emergency, I press the button once and I received immediately a call asking if I needed help and I say yes and the paramedic team help me right away.

6 years ago

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Lois Duscha York, PA

The service had been convenient but unfortunately when we had and alarm I just received and email, I think for the type of emergency at list I need a phone call for notified me that something is wrong. it does seem that it has some bugs on it ..nothing works out and I assumed need to be work out.

6 years ago

Reply from Medical Guardian

Thank you for the review. We should be able to set things up so that phone calls are made in an emergency situation until someone is reached on the emergency contact list. We will have a member of our Customer Care team reach out to discuss your preferences. Have a lovely day!

Apr. 19th, 2018

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Florence Zumerling Chicago, IL

I bought it because I was referred to them by some friends, I just tried it once and the answer was immediate as soon as the company were notified I was receiving a call asking me if I was ok. So far everything have been working perfectly.

6 years ago

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Alvin Harr Wichita, KS

I bought it after I did an online research. I use it all the time; The only time I'm without it is when I'm asleep. The response time is really good, any time I have to call, they are here in just a few minutes.

6 years ago

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Odelia Borkovec Darien, IL

I contracted this service for my mother, but is under my name. I got referred to this company by one of my friends. The customer service has been really good; they always answer my questions.

6 years ago

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Carlene Blankenship Martinsville, VA

I bought it after I did an internet research, we haven't had to use it thankfully, every month when we have to do the test of the button they're always very responsive and very polite. I'm happy with my service.

6 years ago

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CW Lima, OH

I bought it for my mother after I compared several options on the web; she has never had to use it. When I set it up the costumer service was rally helpful, this product suits my needs.

6 years ago

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Robert Hefner Albuquerque, NM

I had it recommended by a friend. I haven't had to use it in an emergency situation but I've called in periodically just to check the system but I've never had any problem with it. I know it will respond it I need it.

6 years ago

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Betty Belter Fox Lake, WI

My sister had seen it on the paper and decided to get it for her son. It's easy to use the device. She has pressed the button a few times by mistake and they have called her right away to ask if she's ok.

6 years ago

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Doris A Lane New Smyrna Beach, FL

I saw it advertised on TV and I just got it. I had to use it twice in February and they took me to the hospital both times. The only thing that I don't like is that it does not work outside my home. If I need to use it while I'm out, I have to take the home base with me and I don't like that.

6 years ago

Reply from Medical Guardian

Doris, thank you for reaching out. You are correct that your Mobile Guardian requires that you take the mobile base station with you when you leave the house. We also offer the Active Guardian, an all in one wearable neck pendant that can cover you both in the home and on the go. If you are interested in hearing more about it, please reply directly to this message and a member of our Customer Care team will reach back out to discuss it further with you. Have a great day!

Apr. 18th, 2018

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MLL Phoenix, AZ

I did a comparison and Medical Guardian sounded substantially better, so I went with them. I have it on me at all times, except for when I shower. They have been very responsive when I needed them.

6 years ago

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Anonymous Reedsport, OR

My daughter decided to get this for me. I've never had to use it but they have been right there when I test it. The bracelet is not that great though and the necklace part could be a lot better too.

6 years ago