Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Linda Resnick Philadelphia, PA

We checked a lot of different companies and they seemed to fit our needs. I had a severe attack of dizziness one time and I lost my balance, so I pushed the button to call them. They responded very quickly, called for an ambulance, and took me to the hospital.

6 years ago

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Verified Customer

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Dorothy Neubaum Millersburg, PA

We needed it for my mother and the cost seemed right for us. She has used it 2 or 3 times already and they have been prompt to take care of her needs. It has worked when we needed it to.

6 years ago

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B.B. Louisville, KY

My daughter chose this for me. I only had to use it one time when I wanted to see if it was still working. They answered and it all worked out fine. The price is kind of high though.

6 years ago

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Bertha Mckinney-Knorr Lansdale, PA

I had a relative that recommended this service for my mother, so we got it. The thing is that it's not really being used as it should be. The wearable part is usually just hanging from a door knob. The one time we had to use it though, it worked just fine. My mom made it to the base unit and pushed the button and things went as expected.

6 years ago

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Mearl Landers Bunker Hill, IL

The doctor suggested we get it since we live out in the country. We've never had to use it, but my dad has accidentally pressed the button. They were right on it and got a hold of me. When I couldn't come, they called my sister asap since she lives next to him.

6 years ago

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Kathryn & Edward Seaver Wallingford, PA

We've never had to use it. Customer service called us once to let us know that we needed a new battery for our device. The problem was that we didn't really need it and the issue just sort of resolved itself. Other than that, the only problem we've had is that the signal of the wireless device kind of waxes ad wanes in the house. So there are times when the alarm goes off but it seems to have a hard time connecting to the service. I don't think that has anything to do with Medical Guardian though, that's probably mostly because of our provider, Verizon.

6 years ago

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Anonymous

I'm glad I I haven't had to use it, we've just tested it so far. The service is up and it functions fine every time we call. Sometimes the calls take a little bit longer to connect than what I'd like though. Besides that, I think they're a little expensive and they charge a lot for broken parts...

6 years ago

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Naomi And Bob Rymer Greensburg, PA

I read the reviews online and decided to get it. The button is easy to wear around my neck. Fortunately, I've never had to use it but when I test it they answer within a minute. I'm just happy with it.

6 years ago

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Patricia And Stewart Riegel Jackson, OH

My dad didn't really wear his and ended up having a bad fall. He's now in a nursing home and doesn't have that anymore. My mom still wears it and she likes the necklace. We haven't had to use it except for testing and for the most part we haven't had any problems with it. There have been a couple of times when we had questions but couldn't get through to customer support though.

6 years ago

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Ann Owens Roseville, CA

Basically, picking it came down to the price. I haven't had to use it, but the device is fine. They always respond when I call, though I wish there was a way to cancel an alert if the button goes off accidentally.

6 years ago

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Carol Rohlinger Lake City, MI

The main reason I got them was that they covered my area when other companies didn't. I wear the wrist piece every day since it's less troublesome and cumbersome than the necklace. Recently I got a very annoying phone call from them trying to sell me more services and stuff I didn't want. I didn't appreciate that much.

6 years ago

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Randy Archuleta Phoenix, AZ

I have not had to use it, which I'm very grateful for, but I like the idea that it's there for me in the event that I do need it. The couple of times I've tested the machine, they responded quickly. The button is easy to use and convenient. I never had an issue with them or the device.

6 years ago

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JC Colonial Beach, VA

I talked to a person who ran a business that helped elderly people and he suggested this to me. I haven't had to use it, but the button is light weight and I can wear it anywhere. Even when I sleep or take a shower.

6 years ago

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Verified Customer

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Carol Miller Cortland, OH

Medical Guardian just had the best deal, and it's easy to use. I was going to bed from a wheelchair, and I fell out on the floor and couldn't get up, so I pushed the button and 911 came in. They got here pretty quick.

6 years ago

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George Dudley Frostburg, MD

They were one of the only ones that worked for us in the mountains. He does checks on it every once in a while because he was told to do so, but there have been a couple times it did not work. I understand, because of where he's at, but still. Anytime we called they were always available and up to date with everything, but they need to make it work better up there.

6 years ago

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Donald Mullins Beech Bluff, TN

It was a necessity that we get it. It was pretty simple and the equipment is fine. Our grandkids were here, and when everybody's here, Grandpa takes the device off. Some of the little ones found it and pushed that button, and got a call right away. We know it works because of that!

6 years ago

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Roxane Cuff Olivehurst, CA

I compared and contrasted a list, and they came out on top. When I do my test, somebody answers, and everything's fine. I love knowing that I have it. I've had some health issues that were concerning. I have peace of mind knowing that I could hit that button as a first defense under any circumstance.

6 years ago

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Ron Pugsley Bethesda, MD

I did a comparative analysis of several alert companies. The device is not designed well to be secured on a belt'it tends to go off when you bend over. I've never had to use it in an emergency, but I wear it with me because they do act with promptness in response to a warning.

6 years ago

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Clara Davis Chesterfield, VA

My mother wouldn't keep the devices on. I would put the watch on her, and she would take it off after I would leave. I tried the necklace, and she didn't wear it all the time, either. She would take it off. The equipment didn't look like it would hold up to being used.

6 years ago

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Nancy Daley

I went with them after I had another company that I wasn't very satisfied with. I've only used it once, right where I fell. They call back in about two minutes. I like the watch; the other company just had a thing you wear around the neck.

6 years ago

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Suzann Hudson Garden City, MO

I have no concerns; it's very good equipment. I looked it up on the internet before getting it. Their customer support gives you peace of mind, knowing that all you have to do is press a button.

6 years ago

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Sadie Aldridge Sarah, MS

We chose them because they have a better response. When we have to test it, the emergency crews come on and answer, and make sure we're okay. They answer the questions I ask and they are very knowledgeable.

6 years ago

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Alice Pellman Leitchfield, KY

I leaned against it a couple of times, and they called right away to make sure everything was okay. I haven't needed to use it yet, but I wear it every day. I haven't had any trouble with it or anything, except that the part that you speak into is so far away. Its range is not quite what it should be, I don't think.

6 years ago

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Patricia Utterback Indianapolis, IN

They know when it needs charging. If I don't get it charged, they immediately tell me to do it. that's the only experience I've had. I haven't needed to use it. Someone we know had one, and so we just chose it too. The one I have is a little bulky. Also, the blinking light makes me nervous, but other than that, I'm thankful that I have it.

6 years ago

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Anonymous Palm Springs, CA

I researched on the web and they came up with the best response. I've never had to use it, but they do respond quickly. Unfortunately, the bracelet comes undone'the strap is so thick that it pulls itself open.

6 years ago

Reply from Medical Guardian

Thank you for the review. With regards to the wristband for your unit, feel free to change that out to something that better suits your needs. Some customers have had success changing out the band at a watch repair shop. Feel free to reach back out if you have any additional needs. Have a great day!

Mar. 22nd, 2018

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Virlin And

I have no complaints. Our daughters researched it and we went with what they had found. We have not had to use it, but we feel safe and we're glad we have it in case we need it.

6 years ago

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Do not use my name Boca Raton, FL

Didn't like that my list of 4 contacts were notified before you contacted me to find out that it was a mistake having hit the button by accident. I do not want anyone contacted unless you find out that I need help. They were very upset.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We apologize for the confusion and for upsetting your contacts. We would like to look more closely at your situation to ensure everything is set up to your liking going forward. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address or phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Mar. 20th, 2018

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Marilyn Pinehurst, NC

They respond immediately no matter where I am. I just carry the base with me no matter where I go and I'm covered. It allows me to live a normal life without my family worrying about my safety.

6 years ago

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Ray L in VT

They are really looking after me. One night I didn't recharge it and the next morning I got an email from my daughter telling me that they had contacted her telling her that my battery was low and to check on me.

6 years ago

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Anonymous Yuba City, CA

It works where ever I am at. The couple of time I have inadvertantly pressed the button (leaning against something, squeezing something to myself, etc., the resonders have been quick, and courteous.

6 years ago

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Mary Garden City, ID

I have not had an emergency to use it but when I have checked it out every30 days the response has been very good and the people who answer are so very friendly and concerned.

6 years ago

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Carolyn Martin (daughter) Chicago, IL

The ease and comfort of wearing the device. Thankfully, have not had an emergency to use it yet so not sure about the ease of that. I did call customer service once and have to admit that it was a little slow and difficult to get answer to my question.

6 years ago

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Babbs Frederick, MD

It has worked great for my mother. The only complaint we have is she always try to make herself sit near the door because the responders will not take the time to take the key from the box located outside. This is a problem because she is usually very out of breathe and then not able to answer the call from the monitor when called.

6 years ago

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Gladys Lieberman West Hollywood, CA

I think it takes longer than it should (about 45 seconds) for the recorder to answer. Is this usual? Also, my original chain had to be replaced, it's WAY to long and uncomfortable! What happened to the magnetic clasp, much more comfortable and shorter chain?

6 years ago

Reply from Medical Guardian

Gladys, thank you for the review. Regarding response times, it appears that your times are within the range of acceptable standards for your Mobile Guardian. Typical response time is less than 60 seconds, which you appear to be under. As far as your chain, you can feel free to change it out for something that better fits your needs. Feel free to reply directly to this message if you have any other questions or concerns.

Mar. 26th, 2018

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Linda Sheppard 03871

I was referred to them by a friend. They were extremely courteous and helpful when I had to talk with them for some help. I wear it everyday when I'm at home, and I always wear it in the shower and when I'm sleeping.

6 years ago

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Rebecca And Charles Logan Solvang, CA

They seemed to have a good deal for a good price, so I signed up. The device is fine, it's small and lightweight enough to wear on my neck. They're very nice people too but they don't seem to be able to follow instructions well. We told them only to call the people in our emergency list when there's a real emergency but they've called them every time we press the button. Since we didn't want them calling our people every month, we stopped doing the monthly tests to check on the thing. I may not renew my service with them at the end of the year because of that. I mean, they have really good intentions but they don't follow through. I just don't trust them anymore.

6 years ago

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Tyrone Robinson Houston, TX

I've only used it to check it. I paid for one year and I hope I never have to use it. Every time I call customer service, everything goes well. I got a good explanation of the system.

6 years ago

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Sharon Neufeld Wichita, KS

My sister made the decision to get it, not me. I suppose the peace of mind is worth whatever price she's paying. When I've called them to make my test it seems to take them a long time to answer the phone.

6 years ago

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Sue Allan Kalispell, MT

I live alone and usually wear it when no one is around. I have not had an opportunity to use it yet but I've set it off accidentally a couple of times. They've told me that when that happens I can push the button twice and that will cancel the call. I tried to that once though and they still sent out the ambulance and called my children. I think part of that is because of the necklace. It moves around a lot when I lean over or go to sit down. I just don't like the way the button hangs from my neck. The service is also too expensive.

6 years ago

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Patricia Metrejon Florissant, MO

I have not had to actually use it. The only thing I've done is push it to see if it worked and things have been ok. I don't like the actual design of the thing you know. I had to go and buy a different chain because the one it comes with is ridiculous. No one would want to wear something like that. Other than that, it's ok, as long as I can pay for the service by the year, I have nothing to worry about.

6 years ago

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Rosemary Henson Cincinnati, OH

We kind of checked around before getting them. They seemed like the better ones of the bunch and the people from the nursing home recommended it too. I've had it for 3 or 4 months now and thank goodness I have not had to use it. I wear it every day though, otherwise I would probably lose the thing. The button is comfortable to wear though I wish I didn't have to wear it. Their customer service is terrible. I had to stay on the phone for half an hour before getting to someone and it never accomplished anything.

6 years ago

Reply from Medical Guardian

Rosemary, thank you for the review. We have been experiencing high call volume as of late. We have taken steps to address those issues and you should have a better experience the next time you call in. Feel free to respond directly to this message if you have any other questions or concerns. Have a great day!

Mar. 21st, 2018

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Carl Apthorp Aurora, OH

Their advertising convinced me of trying it out. I've never had to use it, but I have it ready to go if I ever do need it. I tried it once and it worked fine; they called me right up and things were good. It's just a nice quiet relationship.

6 years ago

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Edward Wolf Green Valley, AZ

They were the highest rated service of this type in the Houston area, so I got it for my father. We have no concerns about the device. It's available for him every day and it seems to be reliable.

6 years ago

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Joan Dubni

My daughter did all the investigation and felt like this one was the best one for me. Since I'm alone I use it all day long and charge it at night. I feel very confident with it.

6 years ago

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Shirley Barrett Cumming, GA

I looked it up online, and somebody called me. I hadn't decided to get it yet, but she kept calling me back and finally I said okay. One time I fell on the floor and could not get up. It was very helpful; they're quick.

6 years ago

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Judith Layden Fresh Meadows, NY

My daughter got it for me. They have been nice so far and the button is easy to use. There's nothing confusing about it and I like that. I don't have any problems with anything.

6 years ago

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Syble Taylor Pelahatchie, MS

I got it because it has a base that has GPS in it that you can take anywhere with you. Though for 2 days I put my base upside down by accident and, you know, it wouldn't work that way. When I found out I checked and since I didn't see the light in it I realized they were not monitoring me like they should. Aside from that, I've been pretty happy with it. It's really nice to know that I can press the button and talk to somebody if I have a problem.

6 years ago

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Anonymous Clinton, TN

After looking at several things I figured they offered the best value, so I got it. I haven't had to use it yet, but I keep it handy in case I fall. I've accidentally punched it though and it has been effective those times. The button doesn't have a very long battery life and I don't think the fall detection part of the thing works. I've dropped the unit a time or two and it didn't alert anybody.

6 years ago

Reply from Medical Guardian

We're happy you have not had a need for our device as of yet. With regards to your concerns, we may be able to tell you more with a bit of additional information to locate your account. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Mar. 21st, 2018

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(Beatrice) Susan Mebane, NC

I've never had to use the device for a medical emergency but at this point it seems to be fine. It had more positive reviews than other companies did. They're very responsive and helpful, but occasionally, it takes a little longer than I would have hoped for for them to respond to me.

6 years ago

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Tom Coughlin St Louis, MO

I did some research on the internet and since they were highly recommended I went with them. The device itself is fine. I've run tests a couple of times and have gotten a terrible response times though. It got to a point where, after 4 tests, 2 of them went fine and the other 2 they were very very slow to respond. I hoped that if an emergency every happened, everything would go well and luckily, when I actually fell and couldn't get up, things went well. When I called them to ask about that, it took a while for me to get to a customer service rep.

6 years ago

Reply from Medical Guardian

Tom, thank you for reaching out. With regards to your tests, you should generally get a response from an operator in under 60 seconds under normal circumstances. If that is not the case, please reply directly to this message and we will reach out to troubleshoot. With regards, to your recent struggles reaching out to our Customer Care team recently, we have been experiencing high call volume as of late. We have taken steps to address those issues and you should have a better experience the next time you call in. Thanks again for reaching out and have a great day!

Mar. 21st, 2018