Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Judy Horn Grapevine, TX

So far, I haven't had to use the service, except for the normal routine calls to check in. Customer service has been fine, and to this point, everything has been very positive.

7 years ago

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Verified Customer

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Virginia Holtz Evansville, IN

I spoke to one of their representatives when the alarm went off, and they were always helpful and pleasant. Usually, I just put the alert monitor when we leave the house because at home I'm with her.

7 years ago

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Verified Customer

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Teddy Caplen Boca Raton, FL

My pressure was very high once, and after calling, the paramedics came out right away and took me to the hospital. I don't really have any suggestions for Medical Guardian. I'm very happy with their service.

7 years ago

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Verified Customer

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Sharon Bye Belleview, FL

My son was here with me to set up the devices, and their customer service was very good in explaining how to go about setting it up. There's not really much to say about them, but from what I can see, they're very good.

7 years ago

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Verified Customer

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Fred Golding Madison, OH

After a going through a Deep Brain Stimulation, I needed something that would help me in case something happened. I'm glad I haven't had to use the system yet, but I can say that their representatives have offered a good experience. I talked to one when I ordered the devices, and it was good.

7 years ago

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Verified Customer

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Louise Vilef Mashpee, MA

The representatives I spoke with were fine, very interesting, very reasonable. I haven't had to use the device for an emergency; I just got it for myself recently. As far as using it, I get up in the morning and I take a walk. I do some other exercise on some days, but basically I always just put the device in my pocket, or wear it.

7 years ago

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Verified Customer

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Richard Howard Mt Airy, MD

We purchased the service as a fall protection for a loved one. We're relatively new to the system, so the alarm has only triggered by accident, however, their customer service was very polite, helpful and very courteous.

7 years ago

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Verified Customer

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Patricia Zino Sonoma, CA

I have a puppy and grandson that have set off the system a couple of times, just by bumping into me. That gives me a sense of security, so I think it's a great product. However, it's located in a spot where it's easily set off by outside influences.

7 years ago

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Mary Jo Guilford, CT

We got it for someone else, and she's gonna be home alone now. She can do all her normal daily activities, you know, cooking food and walking around the house. We haven't yet needed it for an emergency. The company representatives were professional and friendly, and knew what they were talking about.

7 years ago

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Verified Customer

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William Weir Los Angeles, CA

Usually, I carry a device with me at home, and use another one when I'm out in public. The person we spoke with was very clear about the service, and he answered all of my questions. Plus, they respond within seconds.

7 years ago

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Verified Customer

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William Turner Longview, TX

The pricing was comparable, it was very competitive. I got it for my husband because he's in poor health and I want to be sure that he is taken care of. I like that if he mashes the button he doesn't have to call 911; that they can call me instead if he's just needing to get in touch with me. The representative we spoke to was very helpful. We haven't used it yet; we haven't had the opportunity, as we haven't had it for but a few weeks.

7 years ago

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Kathy Menner Grand Haven, MI

I purchased it for my mom. She's elderly and needs someone to keep an eye on her in case she might fall. Typically we don't need it, but she wears her pendant and she does well. She's never had to use it yet, we just signed up. They were very pleasant, there was no problem when speaking with them when we were trying to hook it up and activate it, Except that we were transferred several times, and ended up talking to people that didn't seem to understand what we wanted to do, and who had nothing to do with Medical Guardian. They need to get better organized and know who they're supposed to talk to and how they're supposed to set it up. Everything except the setup has been extremely positive.

7 years ago

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Verified Customer

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Vera Pierce Rocklin, CA

My mother is 93 years old and is very active, so she keeps the devices with her all the time, in case of an emergency. At this point, they've offered a very positive experience; I don't have anything bad to say about it.

7 years ago

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Verified Customer

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Jean Hoffman Princeton, WI

I really don't like the necklace. The cord is kind of rough and it irritates my neck on the back. It looks kind of ugly around the neck as well. Besides that, I spoke to some very informative and helpful representatives. They were very good.

7 years ago

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Verified Customer

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Leah King Concord, CA

My daughter is disabled, so she usually wears it in the mornings and just takes it off at night. Medical Guardian has offered a positive experience; plus, their representatives were helpful.

7 years ago

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Verified Customer

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Robert Troup Eustis, FL

We got the system for my husband and because he's a tentative fall risk. I have to be able to go to work, and there have to be some ways for him to call for help. Typically he wears the button around his neck, and there's a room where he spends most of his time. He has had to use it twice, and on both occasions, both EMS and Fire Rescue have been sent out to the house. The first time we used the device there was a great deal of confusion on the part of the person answering our call. They made multiple calls, trying to determine if we wanted EMS sent out. We just needed someone to get there to help him! The second time went more smoothly, although I had specified that we only wanted a non-emergency lift assist, yet they sent EMS out anyway. So, I'm not quite certain how efficient the call center actually is.

7 years ago

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Verified Customer

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Sam Welch Aberdeen, MS

My stepfather has problems with his sugar, so we purchased Medical Guardian for him. He uses it every day. Although we haven't had a significant experience using the service, I can say that the representative was very helpful. I really enjoyed talking to him.

7 years ago

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Verified Customer

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Michael Skillern Goldendale, WA

We haven't had to use it yet, but it's just a relief to know that it's there if needed. The representatives were really helpful, and a person came online each time we tested the unit. They were really nice and easy to deal with. They seem to pick up pretty quickly too. We've had limited experience using it, but it has helped us immensely.

7 years ago

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Verified Customer

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Joan Butler Winston-Salem, NC

We purchased the service for my mother that lives in another state, and I was under the impression that there was an online portal based on the product they had. I ordered the most expensive product and paid for it upfront, only to discover that it didn't have some features that less expensive products had.

7 years ago

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Verified Customer

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Nancy Mortimer Columbia, MD

Besides having to test it, I haven't used the service. When it came to calling them, the machine just says it will take a minute, but it definitely seems longer than that. It just keeps calling and calling and calling. Also, I think the monitor should be hooked up outside because of the signal. It's currently in the living room, and I think the reception might not be as good there.

7 years ago

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Verified Customer

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Beatrice Coffey Hillsboro, AL

The person I purchased the service for has not been able to use it. However, when it comes to communicating with me and the experience purchasing the system, I would say I'm definitely satisfied with it.

7 years ago

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Verified Customer

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Roger Webb Quinton, VA

Medical Guardian is something that older people want to have. Although I haven't used it, I call in every month, just to make sure it's still working. I keep it with me all the time. You never know when you might need it.

7 years ago

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Verified Customer

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Robert Bruce Bensalem, PA

As my wife's care giver, Medical Guardian was the best option for us. So far, they've offered a very positive experience. I spoke to some people on the phone, and they were very good.

7 years ago

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Verified Customer

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Arlene Mclean Billings, MT

Their representatives were very helpful! They gave me all the answers I needed to know, and helped me figure out how to use it. All I do is put it on in the morning, and take it off at night.

7 years ago

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Verified Customer

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Lloyd Smith Collinsville, TX

Sometimes the device goes off when he hasn't fallen or anything, but that's better than not going off when he really is on the floor. Besides that, the representatives were very good and very helpful.

7 years ago

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Verified Customer

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Florence Hanson Manitowoc, WI

I'm very satisfied with Medical Guardian. I haven't had any problem whatsoever with them. I'm just happy to have it because any time I could make a silly decision and get myself in trouble.

7 years ago

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Verified Customer

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JM Cedar Hill, TX

They were very nice and told me everything about Medical Guardian. I was excited about everything that was in the package. Now, I'm just glad that when I go out by myself, I can carry the little monitor and I know I'm safe.

7 years ago

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Verified Customer

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HD Visalia, CA

They've been very helpful! This service just seemed convenient for us, and it's worked fine ever since we purchased it. I've only had it a month, and I haven't needed any help, but I'm satisfied with everything so far.

7 years ago

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Verified Customer

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Lawrence Shields Lockport, NY

We got the Wristband and the Neckband for a loved one, and to this day, it's been a very satisfactory experience. The Sales Representatives were extremely knowledgeable and very helpful. It's just a great service.

7 years ago

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Verified Customer

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Nancy Pisani Jacksonville, NC

The previous system was pretty much useless because it was wired into the telephone landline. Now, with Medical Guardian, everything has worked fine. On top of that, the sale was really great, and the system was easy to set up.

7 years ago

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Verified Customer

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Wilma J Leavenworth, KS

At first I wasn't sure if it was a good idea to purchase this service, but after a lot of thinking, I decided it would be a good thing to have. To this day, it's been great! I still haven't had to use it for an emergency, but when I do the test, they respond pretty quickly. I'm very satisfied with my unit.

7 years ago

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Verified Customer

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June Colman Kent, WA

I've only used it over a month, and although I can't give a full description of my satisfaction yet, everything seems to work fine. Plus, their people were very good when I spoke with them.

7 years ago

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Verified Customer

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Shirley Bredden La Mesa, CA

At my age, this type of service is needed. I think my experience with them has been very positive. The directions were very easy to follow. I'm just very satisfied with the service.

7 years ago

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Verified Customer

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Robyn Kubisen New London, OH

Thank God I haven't had to use it yet, but I'm satisfied with the service. It was very easy to hook up, no problem at all. One thing I did like is that the system still kept working, even when the power went out.

7 years ago

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Verified Customer

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Marie Yorktown Heights, NY

The service is for my mother. She hasn't used it so far but it's been fine. The representatives were knowledgeable and I can say we're more than satisfied with the system itself.

7 years ago

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Verified Customer

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David Lewis Kennard, NE

So far, we haven't used it, but we're happy with the system. They were very courteous and helpful when we spoke with them. Plus, it was very easy to use. Definitely a great service for us!

7 years ago

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Verified Customer

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Paul A

I know someone is there for me but I dislike the electronic answering machine and I would like to see a wrist version instead of a clip and necklace.

7 years ago Edited January 10, 2024

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LB Benton, AR

It's very easy to set up and to order the system itself. They got it there within a couple of days. I'm just very satisfied with the service because they did a good job for my mother-in-law.

7 years ago

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Verified Customer

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William Noble Los Angeles, CA

I purchased the Necklace after falling while I was alone. So far, I've found it to be an excellent service. It's a very good system and I've had a very positive experience with it.

7 years ago

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Barbara Carr Chandler, AZ

I saw a neighbor fall and what happened to her so I decided to get Medical Guardian. It was pretty easy to set up and the representatives themselves were fine. The only thing I would say about them is that I was hoping to purchase a system that would allow me to speak through The Pendant and not the Unit.

7 years ago

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Verified Customer

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AB Guilford, VT

I'm glad I haven't had to use it, but so far it's been good. My daughter helped me with the installation process, and it was fine! We didn't have a problem with it. I feel safe every time I take the box with me.

7 years ago

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Verified Customer

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Wilda Arnold Eufaula, OK

They were very courteous, very knowledgeable and highly informative. Absolutely no problem whatsoever. No I haven't had to use it yet, but I'm comforted by the fact that it is wireless.

7 years ago

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Verified Customer

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Mary-Ann Helleny O'Fallon, MO

Setting up the equipment was easy and the representatives were very good to deal with. I called customer service a couple of times to change the location of the lock box, and they were very accommodating; very friendly.

7 years ago

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Alan Ross Sharon, MA

I think the system is pretty straight forward and the representatives did a good job. The only complaint I have is that I don't like charging the battery for 4 hours a day. My father would not be able to wear it when he may need it, and it's something that bothers me.

7 years ago

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Nona Maghan Middletown, DE

I thought Medical Guardian was the best option after falling one morning without being able to get up. So far it's been good, very good. I just wish there was a way to talk directly to the device I'm wearing rather than having to be near the speaker.

7 years ago

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Cindy Preis Richardson, TX

I'm very satisfied with it, I really like it because the system I had before was much more complicated. This is much easier to set up and to live with. You just practically have to do nothing but to plug it in.

7 years ago

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Clifford Parker Belleville, IL

My age is the reason why I got Medical Guardian. I can say I'm a hundred percent satisfied with the service. They've been very good with me and my spouse and children are also satisfied that I have the service.

7 years ago

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Verified Customer

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Patty Potenier Naples, FL

The sales representative was very pleasant and using the system is easy. I think the key lock on the door with the combination is a great feature. All I can say is that I'm very satisfied with the service.

7 years ago

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Sally Dennison Sandpoint, ID

Extremely satisfied! Their service is great! They were there when we needed them, and they were very very helpful and clear about what I could do. I just think it's preventative.

7 years ago

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Verified Customer

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Jim Davis Palmyra, MO

It was very easy to set up the system. My dad kept falling so I needed someone to keep an eye on him, and so far I've been very happy with the service. They have done a great job!

7 years ago