Name: Medical Guardian
Rating: 4.5

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Thomas McManus Gastonia, NC

Outstanding service from the first inquiry to set up. Chris DiLullo was very curteous, prompt and professional. He was able not only to answer my questions, but explained where I could understand your services. I received my system very quickly with the instructions being very clear and easy to follow. I made two calls to your technical assistance and they had me squared away within minutes. From the time I opened the box to having the system set up, tested with the pendant around my neck was approximately 30 minutes. My family now has peace of mind. Great experience and would recommend to others.

11 years ago

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Joel Weeks

Absolutely horrible customer service! In April I ordered one of these for my 92 year old dementia patient mother. She Absolutely refuses to wear it so I tried to cancel today ( August 27th) I was told I had to call back on April 28th to cancel. Mind you, I paid for a year in advance, if did not ask for a refund, I did not ask for any type of credit. I simply asked that the auto renewal be turned off so we would not be charged for another year when her renewal came up. Steer clear of this horrible company!

3 months ago

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troy the silver stacker

Called to get some information about the products they offer. At first the gentleman seemed helpful but anytime I had a question or needed him to explain something further I could hear him swearing at me under his breath. And then when I told him I was just inquiring about information not looking to make a purchase right at that moment he goes Jesus Christ!. During the whole conversation I get here him muttering and swearing under his breath. And at the end of the call I told him I could hear him swearing under his breath. And he claims oh I was just trying to give you my number. I was like Jesus Christ is your phone number okay guy. Even if I wanted this product which I don't I wouldn't get it due to that horrible experience. I'm a younger guy at 43 in this guy has no patience for me I feel bad for any senior citizens that are disabled they need of these products to get customer service like that where they swear at you for having questions and Mumble under their breath. All set with that abuse. Not to mention the price is way higher than comparable products. I would suggest you call and talk to one of the representatives and see how rude they are before moving forward with a purchase as I hear any type of cancellations or refunds are also a nightmare. If you read other reviews you'll find many many other people saying the same thing I am. Buyer beware

4 months ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Aug. 18th, 2025

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Verified Customer

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Juanita Sparta, TN

The wait time for an operator to respond when my mother fell was longer than expected. The call number from medical guardian showed as spam on our cell phones when my mom fell. We finally received a call on a landline from the local 911 dispatch letting us know what was going on with our mother.

1 year ago

Reply from Medical Guardian

Hi Juanita, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 20th, 2024

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Verified Customer

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Brenda Charlotte, MI

My mother pushed her button and had immediate service. They then went down our call list to reach us. The issue was she blacked out and fell. It didn't register her fall like we were told. She layed there for over 3 hours before she woke and was able to push the button.

1 year ago

Reply from Medical Guardian

Hi Brenda. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Feb. 16th, 2024

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Verified Customer

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Connie

I had never had to use it, and I never had to test it. But I have a problem with knocking it on my arm. It's really fragile and it, I just have a problem now it would turn it on. Every time I bump it they always come on. I always get technical support.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Connie.

Feb. 5th, 2024

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Verified Customer

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Harris Glendale, AZ

I only had to use the fall detection feature once. The responder called me back within a minute, and the ambulance was at my house within five minutes. Outstanding service.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jan. 10th, 2024

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Verified Customer

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Lynne Nicholasville, KY

It makes me feel like at least I can get help if I should fall or any other accident. Not real fond of the rope it hangs from. Not very attractive. Look

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Lynne! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jan. 3rd, 2024

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Verified Customer

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Teresa Lexington, KY

It is a good product. The charger broke so they sent me a new one. It works every time we test it overall, I am happy with it except for the cost a little too expensive for someone with a fixed income.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Teresa. We appreciate you being part of our growing community. All the best and stay well and safe.

Dec. 20th, 2023

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Verified Customer

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Maurice

I had to make a couple of calls to them and they were very responsive and they were able to answer my questions. He didn't put me on hold. Very professional.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Maurice! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Dec. 5th, 2023

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Verified Customer

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Joan Cocoa Beach, FL

My 94-year old mother is wearing g the Medical Guardian Alert! She is quite happy with it and feels safe & secure knowing help is a push button away! Thank you!

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Joan! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Nov. 28th, 2023

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Verified Customer

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Daniel

I tested it once. That's been the only time I've really used it. I was able to connect with the office pretty easily. I could understand what there thinking and vice versa, so that worked well.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Daniel! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Nov. 20th, 2023

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Verified Customer

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Chin

It's for my mother-in-law. And I don't think they have any questions or problems or inconvenience that's going on, so she's pretty satisfied about it.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Chin! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Nov. 8th, 2023

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Verified Customer

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Carolyn Anderson Toledo, IA

I have fallen several times and all but one I got a call to help me. They got my blood pressure shaped up so I'm not falling anymore, but I still have it on today. They have answered right away when I call in.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Nov. 8th, 2023

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Verified Customer

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Martha

Thank God, I've never had to use it, and no one ever told me that I needed to test it. I have just been very curious as to why this mechanism goes off without provocation. I just don't understand why that happens. Which leaves me a little concerned because if it's not working and I fall, it's gonna think I'm okay and I'm not gonna get any help.

2 years ago

Reply from Medical Guardian

Hi Martha, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Eulalia

My husband fell down the stairs and the alert never sounded and he had it on. And then he fell again in the kitchen and it never sounded. And again, I think, upstairs, and it never alerted again. Somebody answered the phone when I called, but I really got no satisfaction when I made the complaint about the device. I'm disappointed. I'm looking into another technology that might be more efficient for him.

2 years ago

Reply from Medical Guardian

Hi Eulalia. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Linda

I think it's good quality and one time I when I first got it, I pushed the button and they answered. The only thing I'm not sure about is how far I can go outdoors with it.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Linda. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Raymond

Fast response. It's had to be replaced once because that little metal clip that the lanyard goes through broke off of the first one that I had, although I got one very quickly. I'm a very happy customer.

2 years ago

Reply from Medical Guardian

Hello Raymond, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Verified Customer

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James

It does give me some security that I know that it's there. I can always push the button if I have an emergency. When I first started wearing the bracelet, I kept accidentally hitting the button but I have an ICD pacemaker defibrillator implanted and I'm kind of afraid to wear that. I don't know if there would be a problem, but I can't take that chance. So I keep the bracelet by my bed and I keep the other thing in the kitchen so it is available for my use if I have an emergency.

2 years ago

Reply from Medical Guardian

Hi James, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Betty

The only thing is I don't wear the necklace because I'm afraid of losing it. But with the watch, even though it has the two little things and where you lock it, the rubber bracelet of the watch comes loose and comes off my arm. I'm not crazy about the rubber band part of it. I've had it come off a couple of times.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Betty. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Sep. 29th, 2023

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Verified Customer

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Tony

As soon as you press the button, they're right there and are usually pretty helpful. But I was surprised by two things. One is that the unit has a red flashing light all the time and it seems to work, but I don't think it should be flashing red. So we need to call customer service and talk about that. And then I also was disappointed to suddenly find that we were paying I think $61.00 or something for the kind of insurance on the unit when I don't think that figure was ever mentioned in the the sales part.

2 years ago

Reply from Medical Guardian

Hi Tony, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Donna

I have had to test it and they answered immediately. I did have trouble with the necklace. The device broke off of the necklace and they were quick to get it replaced for me.

2 years ago

Reply from Medical Guardian

Hello Donna, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Verified Customer

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Bonnie

I had to call them about the device that wasn't working and they were able to fix it over the phone. I tested it and I got a response within a few seconds.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bonnie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 29th, 2023

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Verified Customer

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Anonymous

I like everything about the device itself. I haven't had to use it, so I guess that's a good thing. But I get calls from Medical Guardian wanting me to go over stuff and it's like, leave me alone. And then my experience with the guy that I called when I actually was buying it, I did not like him at all. So in terms of their customer service, I think you could use some work.

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Chuck

I like everything about it and I use it all the time. I've never had to use it yet as far as an emergency goes, but I'm not having any problems with it. It could be cheaper.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Chuck. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Rosemary

Paid for the whole year 453$ , the necklace wasn’t working when I tested it Another time when I pushed the button no one answered on the base & I hit the button for half an hour. Another time my Mom hit the button & Medical Guardian didn’t have the code for lockbox to tell EMS. Thank goodness neighbors had key. Today I pushed the button on the wristlet & no one answered the base. I was on the phone with service over 1/2 hr & still not working. She was trying to sell me another system. Never will I recommend Medical Guardian, you took the money & it doesn’t work, all a scam…

2 years ago

Reply from Medical Guardian

Hi Rosemary. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 15th, 2023

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Verified Customer

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barbara friend Mariposa, CA

Wearing Medical Guardian gives me a sense of security. I live totally alone in the middle of 30 acres. My neighbors couldn't hear me if I screamed as loud as I could.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Barbara! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 14th, 2023

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Verified Customer

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Lupe

This is convenient and easy to use. When I fell out in my front yard one evening, I couldn't get up and so I had to use the device to get someone to help me to get up.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 6th, 2023

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Verified Customer

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Frances

It's a good deal for the price. It's definitely more affordable than some of the alternatives. And it's been tested numerous times. We've never had to use it yet, but we have it here for emergencies.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Frances! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Sep. 6th, 2023

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Verified Customer

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Joann

I like that I can shower with it on. They've called me a few times because it's gone off, and it's very nice that they do that, but I haven't had to use it, thank goodness.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Joann.

Sep. 6th, 2023

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Verified Customer

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Tomiko

The alert system does everything we needed to do. We tested it several times and it worked great. And Medical Guardian was quick to respond to any questions we had

2 years ago

Reply from Medical Guardian

Hello Tomiko, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 6th, 2023

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Verified Customer

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Nester Paris, TN

I feel more secure with having this equipment. Customer service is wonderful. I would recommend it to anyone that was in need. I have told a friend about it

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Nester! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 17th, 2023

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Verified Customer

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Lamar GA

To long to call one he has fell down. It was 1 hour b4 I hit the call on Sunday! Never have I received a texted message, which I paid for! When I receive the call from you it comes in as a telemarketer, goes to voicemail. Then you call my son, who is last on the list. I’m first! I will be changing companies & soon as I get my dad over this fall! Not pleased at all with this service! Not what I was told it would be!

2 years ago

Reply from Medical Guardian

Hi Lamar. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jul. 17th, 2023

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Verified Customer

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Marietta Andrew, IA

We loved there service. We just used there service last Sunday and they called Emts .county 911 and me and we got Mom to the hospital in record time. Thank you

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 5th, 2023

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Verified Customer

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Justin Columbus, MI

Easy to set up and use. Have never had to use for an emergency, so can not rate on that total experience. Medical Guardian gives loved ones extra assurance that help will be available if needed.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Justin. We appreciate you being part of our growing community. All the best and stay well and safe.

Jul. 5th, 2023

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Verified Customer

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Helen

They're immediately there to talk to you. If you push the button or accidentally push the button or whatever, they're there immediately to find out what the issue is.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Helen.

Jul. 3rd, 2023

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Verified Customer

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James

I'm pleased to have a backup, if it were not for Medical Guardian, I do not know what would serve this purpose. It's the only thing I know of that gives me that security.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review James! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 3rd, 2023

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Verified Customer

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Mary Norristown, PA

I like that I can push the button and get help but I hate this dang blinking blue light that is constant! It is so annoying! At night I put it under a towel so I don’t see it but it still comes through! What good is something that is supposed to help you but you don’t want to wear because it is so annoying?

2 years ago

Reply from Medical Guardian

Hi Mary, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Fred Henderson, NV

Knowing that I can reach help gives me peace of mind and gives my family knowledge that I can get help if I need it. The watch is fairly user friendly and has adequate battery life, with daily charging.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Fred! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 28th, 2023

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Verified Customer

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Elizabeth

I tested it and had an immediate response from a young man who asked me immediately what the situation was and I told him I was testing it at this time and wanted to be sure that I understood how it worked. He spent a second or two with me and explained everything and I was very pleased with that. However, I don't like the flashing blue light.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Elizabeth! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 26th, 2023

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Verified Customer

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Irene

I did test it when I was at a friend's house in a different city and that worked out very well. They were able to tell me where I was, so the GPS feature did work, but I did fall once and it didn't detect it.

2 years ago

Reply from Medical Guardian

Hi Irene, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 26th, 2023

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Verified Customer

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Anonymous

I like that it has range that I can walk and hike with it and remain within the GPS system that keeps me safe. It's clear, loud, and comfortable to wear.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 26th, 2023

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Verified Customer

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Robert

I've used it 4 times in the past 3 months. Every time I called them they did the right thing, and called the EMTs to come and take me to the hospital.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 26th, 2023

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Verified Customer

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Geraldine

They're awesome. They're quick to come on as they check with me. If I don't answer quick enough, they ring me. But I don't think it stays powered long enough. I put it on, but I don't think it lasts too long.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Geraldine!

Jun. 22nd, 2023

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Verified Customer

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Doris

They were able to talk us through how to set it up and how to test it pretty easily. The testing went very well, they responded politely and quickly and that was just a test. We've never had to use it in an emergency.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Doris! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 22nd, 2023

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Verified Customer

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George

Within the last month and a half or so, Dad took a fall while the house was empty and he used the device to get some assistance, paramedics and the police, and that was a valuable situation.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Lonnie Paducah, KY

I like knowing that I am suddenly incapacitated I will have help. Hubby is disabled and would not be able to get help. This device actually protects us both.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Lonnie! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 14th, 2023

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Verified Customer

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Sharon Dodge City, KS

I've tested it and the person does come on. They do ask if everything's okay and you can let them know you're just testing it. So that testing part works fine. It's when you ring it to find it, that's where the problem starts, because it never quits ringing and it keeps calling the customer service people. So that's one of the reasons why we stopped service. They don't know the answers to all my questions that I had and they couldn't help me troubleshoot why the thing kept ringing after ringing after ringing and wouldn't shut up.

2 years ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Anonymous Huntington Woods, MI

They quickly respond and they answer my questions. I tested it and it works fine. I like it because it has fall protection and it's lightweight and I can wear it around my neck.

2 years ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Anonymous Manitowish Waters, WI

The representative we worked with was very attentive and thorough and helpful. It broke for my dad. He called and said that it broke so my brother was able to get it back together for him, but I guess that was disappointing that that happened. Other than that, everything has been okay.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 8th, 2023