Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Anonymous Roseville, CA

What I don't like about it that I have to charge it up every four to five days. And sometimes it's already dead. I wish I could go for a whole week. It's pretty short to charge it all the time. I think the device is great.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Mar. 1st, 2023

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Verified Customer

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Peggy Walnut Grove, MO

They're very prompt. They come when you need them. I accidentally pushed my button and and I didn't hear him call me back and the first responders came. It was excellent.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Peggy.

Mar. 1st, 2023

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Gloria Vidor, TX

When we tested it they were here within 15 minutes and we told them when we called that it was the activation call and it was not an emergency. But they came anyways.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Gloria.

Mar. 1st, 2023

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Mike Maumee, OH

I'm not sure when to plug it in and how long the battery lasts. My husband set it off. I don't know if he pushed the button, but it went off. So they did well by calling me because I was here at the time, but I couldn't answer the phone so they called my children, which was good. It's been good service.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Mike.

Mar. 1st, 2023

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Pauline Fresno, CA

I am not using it. I find it inconvenient because you gotta charge it and find that when I have to charge it, I'm not using it, so it's not a good thing to have. When I tested it the first time it was fine, but then the second time it didn't work properly. The people were very nice to talk to, very patient and understanding of the problem we were having.

1 year ago

Reply from Medical Guardian

Hi Pauline, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 1st, 2023

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Rita Rosemead, CA

I tested every month or so, maybe a couple times a month and it's always worked. The time I used it the paramedics had to call me to make sure it wasn't a phony call, I guess they have bad experiences. I have no problems other than the paramedics, and the doctors don't really like it because it's not that quick and they get too many false alarms.

1 year ago

Reply from Medical Guardian

Hello Rita, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Anonymous Solon, OH

I like that it's 24 hours a day, seven days a week. If I fall and there's no response, then they will contact, the local EMT's. I have tested it and it has worked properly. They're there when I need them.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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J. Phoenix, AZ

My wife is very short, less than five feet. If she falls down and hits the carpet, the alarm doesn't go off. If I dropped it from 6 feet. The alarm will go off. But not from, not from 3 or 4 feet. The lanyard also breaks a lot and it falls off.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, J. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 23rd, 2023

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Stan

When I was flying back from San Francisco it was dropped, so the alarm went off. But of course they didn't react in the airplane and rightly reacted on the ground and they sent people to my home and of course no one was there. It caused a lot of problems.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Stan.

Feb. 24th, 2023

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Anonymous Binghamton, NY

Right now we haven't used it other than to test it. When we did, it was very easy to use, we pressed the button automated system comes on asks if there's a problem.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 2nd, 2023

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Jim Harlingen, TX

It's advertised when you charge it then it'll last five days, but generally it's doing good to get a day and a half out of it, so I have to I have to constantly charge it and during that time I don't feel like I have any protection. Otherwise, I like it. It's great.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Jim. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 9th, 2023

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Anonymous Spring, TX

I think my son did a wonderful thing by going and getting it and watching out for me, because I'm not a young kid anymore and somebody's got to be watching me. And this is a very good way to do it.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 9th, 2023

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Irma Milledgeville, GA

It's nice that if in case of an emergency you can get help. I'm a little concerned about the price, but then if I had an emergency, I probably wouldn't care how much it costs.

2 years ago

Reply from Medical Guardian

Thank you for your feedback, Irma. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023

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John Madera, CA

It gives me a sense of security. I haven't never fallen yet, but at my age and being here all by myself, it gives me security that I can get help, so that's what it's for.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review John! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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John Sun City, AZ

It works, somebody does answer immediately when you press the button. I was a little disappointed with the rate. I was expecting $30 a month and it's $49 a month, but I just discussed that with billing already.

2 years ago

Reply from Medical Guardian

Hello John, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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James Saint Augustine, FL

This is for my father, but he likes the small size of the device that I set him up with and he likes the security it offers him and it gives me peace of mind because I'm 1500 miles away from him.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review James!

Feb. 9th, 2023

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John Racine, WI

I was involved in an auto accident and I hit the button and in a few minutes they had notified my son and daughter and everything worked fine. Handy. Always available.

2 years ago

Reply from Medical Guardian

Hello John, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 14th, 2023

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Dorothy Nokomis, FL

My mother uses it. She's 101. About six weeks ago she fell and it didn't go off and we have fall detection, she broke her hip. Now we have it on her, but we don't know if it's going to work with the next time. We've tested it and it it went off fine, but when it had to be actually in use it did not work. The fall detection is defective and we're paying extra for it.

2 years ago

Reply from Medical Guardian

Hi Dorothy, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 14th, 2023

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John Clarksville, TN

It's been excellent, they answered every one of my questions. It appears to be well designed and it recharges and tells you that it's recharging. It's very expensive.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, John. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 9th, 2023

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Faye Killen, AL

The couple of times we've talked to them, like when we were setting the device up, they were very helpful. It's very comfortable for her to wear as a necklace.

2 years ago

Reply from Medical Guardian

Thank you, Faye. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Anonymous Dayton, TX

A couple of times when I put it down and It is just laying it down it will go off and will call somebody. When it did go off I immediately got a response.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 15th, 2023

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Donald Charleston, SC

Very knowledgeable, very, very attentive, and it's always very short phone call. I like it for the fall protection, because my father is really good at hiding that he falls.

2 years ago

Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Feb. 15th, 2023

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Ellen Phoenix, AZ

One time when we had a 5 year old visiting they pushed the button and I was somewhere else in the house and didn't get the call and and so the paramedics showed up. We know it works.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Ellen.

Feb. 15th, 2023

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Judith Waynesboro, PA

Probably about a month ago I tested it and I was very happy with the response time and everything. Anytime that I've had to contact them I've gotten great service.

2 years ago

Reply from Medical Guardian

Hello Judith, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 15th, 2023

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Sherry Friend Fullerton, CA

They have never resolved a major problem. My number is confused with someone in another state. When I accidentally pressed my button, the fire department did arrive. But I also receive confirmation calls for the out-of-state lady.

2 years ago

Reply from Medical Guardian

Hi Sherry Friend, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Rachel A. Van Grouw Carlisle, PA

Medical Guardian provides quick, reliable, US-based customer service. Getting initial information and set-up was easy, and we have peace of mind for our mother, now.

2 years ago

Reply from Medical Guardian

Thank you, Rachel A. Van Grouw. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 22nd, 2023

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Dallas Kemper Roseville, OH

I was informed that I would be able to use the app to track the device when it was away from the home base. I cannot. I was also informed that I would get a message when the device was activated to call for emergency help. To my knowledge it was used to call for EMT assistance and I did not receive notification. I am not impressed with how I am connected to my loved one while using this product.

2 years ago

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Andre Waco, TX

It is very, very helpful. They told me to always charge it up at last five days but they only last two days. It has been very active, very precise, and very quick.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Andre. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Anonymous

My mother activated it by accident and the call went through. They were very nice on the phone. The customer service that I've dealt with was great, very attentive and thorough.

2 years ago

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Anonymous Twelve Mile, IN

The only time I used it as when I was in at the grocery store and I leaned over the cart and it accidentally went off and it was calling my name all through the grocery store.

2 years ago

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Carole Fort Lauderdale, FL

I had to use it last month in the middle of the night and they didn't have my information. They didn't have any of this stuff that I gave them when we set it up, so I wasn't happy with that. It has been straightened out since but I have not needed it.

2 years ago

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Alberta Pavilion, NY

I like everything about it. They're very quick to respond and notify, very pleased with them. I'm very pleased and very satisfied. I do like the ability to be able to pay it in advance. Overall I'm pleased.

2 years ago

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Carol Kewaskum, WI

Everytime I've tested it it's been working so it seems to be a good product. As soon as I got it, the lanyard didn't work so they had to sent me a new one of them already. I did call them about the charging as well and that was a different issue and it was stuck on place, they told me to reset it which I've had to do several times.

2 years ago

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Ardoth Long Beach, CA

I like it all right, but I don't use the all that much. I don't like carrying it around with me. I think it's a good thing to have and maybe when I'm a little older I'll use it more often.

2 years ago

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Audrey Machesney Park, IL

I like the convenience of the use. I tested it and I was able to talk to an actual person, which was very nice and they were they did the test very quickly.

2 years ago

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Anonymous Prattville, AL

It's light weight that goes around your neck. I don't care for the watch. I have to put it underneath whatever I'm wearing because it slips out and goes off so um that's about it all in all it's a pretty good deal.

2 years ago

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Anonymous Waterbury, CT

It's worth the money. It's the best. I've tested it, I've never had to used it thank God. I like that it's helpful, if I needed help I know help would be on its way.

2 years ago

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Anonymous Brewster, MA

It's excellent, there's no problem with it. I've called them a couple of times and they've been very good about answering questions and doing things. I'm very pleased with it.

2 years ago

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Anonymous Burnsville, MN

They're always on the lookout. It helps me out a whole lot. I test it every year, every month. It's very accurate. It was always alert and everywhere I go it works.

2 years ago

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Carolyn Springfield, MO

It's hard to charge it often and it blinks all the time, but at least it does come on everytime I need. I have to press really hard to use this, but at least I am not constantly pushing it against something.

2 years ago

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Carol Morrisonville, IL

When I first received it the cord around my neck kept dropping off and I dropped it about three times the first week I had it it fell off my neck. I called them and immediately they sent me another cord and this one has worked perfectly. I like the convenience of always having help with me wherever I am, so now I feel so much more confident.

2 years ago

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Betty Macon, GA

It's expensive, that's for sure. I like that I can wear it during the day. I can't wear it at night cause I toss and turn in the bed so I put it on my bed side. It's heavy.

2 years ago

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Anonymous Napa, CA

I just talked to them on the phone and they answered questions. I think it's expensive. I like the fact that somebody could help me when I need help, as I live by myself.

2 years ago

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Adelll Norfolk, VA

It's light weight and when I walk it's not heavy. I haven't had any trouble with it at all. The quality was excellent. It's a great tool to have in case of an emergency.

2 years ago

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Bill Crystal River, FL

The wrist watch kind of thing, the button is a little easy to push than it should be. It should be recessed a little more, but we tested it and everything worked just great.

2 years ago

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Carol Spokane, WA

Quick response. I had to call the police hotline and it was a very quick response from the guy. The only thing I dislike is having to charge every five days.

2 years ago

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Salwa

Last week I dropped the device on the ground and the minute I dropped it I heard them call because they thought I fell down and were making sure I was okay.

2 years ago

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Shirley Willmar, MN

One day my daughter was leaving and I gave her a hug and we happened to bump it and I was called right away so I knew it works. I like that it lets me know when it's charging at night.

2 years ago

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Shirley Clarence Center, NY

The response is prompt. The time that I had to use it because I needed help, they called my daughter and then she called my son who lives next door and he came over so the pattern that we set up seems to be working. I keep setting it off by mistake all the time because of how I'm wearing so that's what I don't like about it.

2 years ago

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Suzanne Lake City, FL

I got the small one and it was bigger than I thought it would be, so I don't like hanging it around my neck. I haven't had to use it, but I tested it and everything worked, and they were quick at responding.

2 years ago