Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Alan Finger Topsfield, MA

I've accidentally trigger the device a few times and the operator was always very nice and ready to help. However, it often took a long time to connect. More than would be good in a real emergency.

2 years ago

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James Woolwich, ME

Its peace of mind that somebody's there. It is good quality however the battery only lasts four days, so I've got to keep charging it every four days.

2 years ago

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Richard Rittman, OH

It was easy to work with the company to set it up and they've been very responsive to any questions. It's been tested a couple of times and everything went just fine.

2 years ago

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Bettye Americus, GA

They do not respond very quickly at a times but other times it works really well. We've not had a problem since we've had it. I like that we set it off a couple of times by mistake but they easily respond very quickly.

2 years ago

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Anonymous Daytona Beach, FL

I'm very satisfied with I'm glad I got. There was a time I dropped it and they immediately called and asked "are you okay or did you just drop it?" so I said I dropped it.

2 years ago

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Chrystal Lewiston, UT

I like that there is a real person you can access with a push of a button. They are very professional. I don’t like the lock box. I can’t get someone to help me with the combination.

2 years ago

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Anonymous Rancho Cordova, CA

Like the security medical guardian offers. It’s good. I find testing it to be easy. I do have an issue with the bracelet. I find it comes off easily. It is not secure on my arm.

2 years ago

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Verified Customer

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Jane Manteca, CA

Haven’t had it long but I’ve already recommended to a friend who loves it. I’ve tested it twice. It is easy to do. They’re friendly and accurate.

2 years ago

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Verified Customer

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Georgia Richton Park, IL

So far very good. I like it because I can wear it on my arm or around my neck. It can go with me wherever I go. They are right on point. Customer service is very good.

2 years ago

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Margaret Monroeton, PA

There is no warning when the unit has to be charged so you have to pay attention to it and charge it around the 5th day. I still like that I have it and I don’t have to worry about falling anymore.

2 years ago

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Anonymous Sarasota, FL

There are no negatives about their device other than I don’t know why it blinks when it is charging. There is a red light that flashes. I like everything else about it.

2 years ago

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D Adena, OH

So far I am very pleased with it. I’ve tested it accidentally a dew times and they were efficient than others and very nice. I am very pleased with the polite service.

2 years ago

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S Harlingen, TX

I feel more secure when they are able to answer quickly. The first time I tested it, it took minutes but the last time it was seconds. I know someone is there if anything happens to me.

2 years ago

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Bonnie Cedar Falls, IA

It wasn’t until after I bought it that I realized it is only good for five hundred feed and if you want to go further, you have to carry around a mobile thing. I think they miss represented the efficiency of the deice. It is not exactly as wonderful as they pointed out when I bought it. I do like the sense of safety it give me.

2 years ago

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H Lake Geneva, WI

I think the product is well conceived. It appears to operate normally: charging it is so easy. I haven't really tested it, so I don't know anything about how on work operationally, but it seems to be fine.

2 years ago

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Frances Newville, AL

I think it is really helpful and amazing. I am still afraid I wasting their time because I’ve had a couple of accidents but they were very supportive and helpful. I had to use it one time on vacation and it went fine.

2 years ago

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Verified Customer

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Jill Chino, CA

I feel safe when I wear it. I don’t have to worry about trying to get help. When I test it works very well. Someone comes on right away. I talk to a live person.

2 years ago

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Verified Customer

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Myrtis Pitkin, LA

I’m thankful to have it now. I love it. I was injuring myself a lot. The last time I was outside and no one could hear me so with it I feel so safe now.

2 years ago

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Verified Customer

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Barbara Chesapeake, VA

It’s convenient and easy to use when I need it. It is very quick and easy to test. They answered quickly when we needed them. They were very knowledgeable.

2 years ago

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Verified Customer

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David Hagerman Spring, TX

Setting up service was easy. Also, recently my father successfully made an emergency call. Medical Guardian quickly contacted the local EMS for my father.

2 years ago

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Verified Customer

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Sabrina Francis Copperas Cove, TX

Because it's keeping my mom safe, the set was super easy, the customer service reps have been amazing, and they answered immediately when we did the test call

2 years ago

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Mary S Cotter Norwood, NY

I have not had the chance to use it for emergency purposes. I did accidently hit my wrist device and immediately received a response asking if all ok. I am relieved to know it works.

2 years ago

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Karen Newport News, VA

Didn't have them long, but them seemed ok. There are cheaper companies that offer just as good. The only thing i did not like was the constant calls to try to sell the service and now trying to have me fill out a survey.

2 years ago

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Jeanne Milan, MI

Customer support is good. They are very good about calling when it goes off. When it gets bumped they always call, however I fell once and it didn't go off so it was supposed to go off everytime I fall.

2 years ago

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Phyllis Bristol, VA

Well I would prefer that the batteries don't have to be charged every three to four days. We have tested it. I had one that went off so easy so I complained about it and then they said they sent one that harder to push.

2 years ago

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Verified Customer

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Judy K Kansas City, KS

I just wish it was a little cheaper. Once I fell and got stuck between my bed and my wall and I pushed it and it wasn't anytime until fire department and ambulence came.

2 years ago

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Verified Customer

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Elisabeth

I wear it everyday and I don't test it because every so often somebody calls me and asking if I am all right which I' am. It's wonderful because I feel very safe with it.

2 years ago

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Robert Indianapolis, IN

I’ve tested it three times now, once a month, and it has always worked properly. The only problem I have is the lanyard broke on the second day but other than that I haven’t had a problem with it.

2 years ago

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Sandra Newton, MA

They are trustworthy. I doesn’t hold a charge very long, only about three days, but it is easy to use. I have had to replace the strap a couple of times because sometimes it falls off.

2 years ago

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Barbara La Porte, IN

Twice last night it went off and it interrupted my sleep. I didn’t realize at first I needed the pieces together. Staff is very nice and congenial. They are very informative.

2 years ago

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Verified Customer

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Sue Nacogdoches, TX

Wish it wasn’t quite as expensive but is cheaper than some alternatives. I feel more comfortable knowing she has it on when I am not around. I like the GPS factor.

2 years ago

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Verified Customer

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Wanda Midlothian, VA

I've tested it. It is working. Today it fell off and they called immediately. They responded right away when they thought I was hurt. I wish it was smaller.

2 years ago

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elizabeth a holliday Dallas, TX

They walked me through the entire activation process, and notified me when I missed a step. I actually accidentally activated the system and it worked perfectly.

3 years ago

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Danielle Gorman-Robbins Keyport, NJ

We had it less than a month and charger stopped working. Service stated they would FedEx charger next day, and that was over 3 days ago. The mobile app is also very glitchy and logs you out frequently. The medical response, however, seems quick to answer and are pleasant.

3 years ago

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Verified Customer

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Anonymous McMinnville, OR

My children bought this for me because they wanted me to have it. I haven't fallen but I know I will be protected if I do fall. They were great when we were getting started.

3 years ago

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Verified Customer

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Mattie Tavares, FL

We like that it didn't need to be hooked up to a land line. When she accidentally pushes the button, they let me know. It is awesome. It works really well. It is a good sign.

3 years ago

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Verified Customer

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Judy Somers, CT

I like that the lanyard is rounded and very soft and lightweight and magnetic. I think it is a great connection. Customer service is nice and informative.

3 years ago

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BRENDA PETERS Roanoke, VA

This company's product has been well thought answering all my questions so far. I hope I never have to use them but it is comforting to know they are there.

3 years ago

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Joan Anonsen Minneapolis, MN

It is a good product. However, on one occasion I was not in my apartment and apparently my pendant was triggered somehow. I was in the dining room at the time and 911 was called and came to my table to ask if I was okay. It was embarrassing.

3 years ago

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Verified Customer

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Robert Williams Rhome, TX

I was told on the phone that I could get up to 5 days on a charge. The absolute best I get is 49 or 50 hours. I bought it because of the 5 day charge. Too the neck lanyard separates two to three times a week. Isn't there a better way to prevent this?

3 years ago

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Anonymous Mesa, AZ

I like the small size and the good reception. The medical operator is quick to pick up. They do a great job. It works fine when we test it. It is excellent.

3 years ago

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Verified Customer

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Jack Tulsa, OK

It's convenient for me because I am 84 and live alone. I am in good health but I could still trip over my dog or something. I have it for that purpose. I have no dislikes.

3 years ago

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Carolyn Oakboro, NC

If I fall, I have the assurance that I can get help by just pushing the button. They answer when we test it. Customer support is professional and answered all my questions.

3 years ago

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Marta Little Neck, NY

Everyone knows what they are doing. They are very professional and nice. Everything came out find when we tested it. It is easy to use. They are very responsive.

3 years ago

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Janice Cathcart Enon, OH

Their response was good yesterday when I fell on my porch but it was unclear what was happening after he got the inportant information. I was on hold for couple minutes. I don't like the fact you have to charge it so often.

3 years ago

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Shelia Ward Thomasville, NC

3 years ago

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Anonymous West Chester, PA

Satisfactory. I haven't had to use it fortunately. I don't have a problem with it. I haven't had to use it but I test it once in a month and everything seems to be okay.

3 years ago

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Bonnie Palmetto, FL

I find a very prompt answer when I do try to test it. Very recently I tested it and I've never had to use it in an emergency. I live alone and I feel safer alone.

3 years ago

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Tom Clarkston, WA

It's kind of from clumsy to carry and on mine the battery doesn't hold it when it goes a couple of days. It's been tested accidentally, I used it a couple times and it worked but I never did use it in an emergency. I think Guardian is trustworthy.

3 years ago

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Anonymous Nipomo, CA

One time I set it down and it called the local fire department and I didn't know what they were doing. That was a big surprise. It hasn't gone off sine then. Everything is okay. I am kind of satisfied.

3 years ago