Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Flash And Nacy

People are available and ready with answers. They are polite and knowledgeable. There is nothing at this point that is dislike about it. It gives me peace of mind.

5 years ago

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Jeannette

Medical Guardian makes me feel very secure. I think the company is very trustworthy. It works just fine. They answer all our calls. It is handy and connected to everything.

5 years ago

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Dorothy

Most of the time I wear it on my wrist and I like that I am able to do that. I am very satisfied with it. It is very good quality and works just fine.

5 years ago

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Robert

I like the coverage it has. It works almost any place. One for outside and one for inside. I’ve tested it a couple of times even in water and it still works. The longest I’ve had it charge is three days.

5 years ago

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Sheila

I like that it works. When I put it in on the charger, it is charging. My granddaughter accidentally pushed the button once and I got an immediate response. Customer support answered immediately.

5 years ago

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Kim

They were so nice and polite. They knew exactly what they were doing and they genuinely cared. I like the pendant because it is easier for me grab it.

5 years ago

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Tim Covey

I did not get the quote I got from the first person I talked to. When I talked to the 1st person the next time he said I had to ask for him specificy and I was not told that in the beginning. And after I purchased it I have contacted more then once about it by other people and I had already purchased it.

5 years ago

Reply from Medical Guardian

Greetings Tim and thanks for submitting your review. If there's anything we can do to improve your experience then please reach out to us at 1-800-313-1191 and we'd gladly review your purchase. Thanks again for your review and have a great day!

Oct. 9th, 2020

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Rachel McGrath

I would of given a five star rating if someone would have followed up with me. I paid for an app and I have no idea how to activate or where to find it. Iâ€™m a very body person and need guidance and follow up

5 years ago

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Sherry

Every questions we have, they answer. We have tested it and set it off accidentally and both times the response was quick. We are very pleased with it.

5 years ago

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Anonymous

Their customer service is very good. The sales person that called me was very nice. It has been a pleasant experience. I don’t think the reception is very good. I had to call on my home phone when I tried to test it to figure out why it wasn’t calling me.

5 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Linda

My mom is wearing it. I like that she has the option of the wrist band or the little necklace thing. They answered all our questions and so far we have not had any issues.

5 years ago

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Anonymous

I am kind of allergic to the part of the watch that is waterproof but overall I like it because it is convenient and small so I kind hide it from the world.

5 years ago

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Carolyn

If I have an emergency and I can’t call someone, I have someone to get in touch with. I think it is very good. They do a very good job. I am pleased with them.

5 years ago

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Anonymous

If there is an emergency, I like that I have the button to press to get me help. I feel more secure. Anytime I needed anything, it is easy to get a hold of them.

5 years ago

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Barbara

I think the device works fine. It has gone off a couple of times accidentally and they have been kind and understanding when I tell them everything is alright.

5 years ago

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Joan

Handy and reliable, I am very pleased with the device and the tests. It has made me feel more comfortable. They are courteous and give lots of information.

5 years ago

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Marlene

It needs to be charged too often also there have been a couple of times I didn’t know it needed to be charged because I did not see the red light come on and it is a little heavy. Once I sent in a form and they didn’t get it so I had to resend it and didn’t acknowledge that they got the second one.

5 years ago

Reply from Medical Guardian

Hello, Marlene. Thank you for your review. We would like an opportunity to review the device features with you in more detail. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Denise

Works anywhere is America. I like the idea of the lock on the door to put a key in. I had a bad fall in my house and couldn’t get the door open. It is too expensive.

5 years ago

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Chris

Excellent quality. It is so helpful. Yesterday I was in pain and the paramedics came right away and helped me a lot. They understand what I was going through.

5 years ago

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Mary Anna Anderson Holdrege, NE

I have had no problems. They have responded so kindly and helpful when calling about questions. They explained things in a way I could understand as an elderly woman.

5 years ago

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Julie Young Gastonia, NC

Customer service is exceptional, only thing I would improve is the operators voice is sometimes mumbled because they are so close to the microphone and it's difficult for older folks with hearing issues to understand

5 years ago

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Sue Howe New Richmond, WI

ease of use and long lasting battery make this very trustworthy. We hope we never need to use it but we feel we can depend on the quality and service.

5 years ago

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Ruth Wilson, NC

All of you have been very helpful. I am satisfied with it. I like the device very much but I don’t like that I have to charge it every other day, I thought I would have more time.

5 years ago

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Sheri San Francisco, CA

The medical alert device is convenient and little. I prefer the pendant over the bracelet. I like it every time I test it. They come on within thirty seconds.

5 years ago

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Madeline Green Bay, WI

It's a little expensive but it is worth it. Everything has gone well and the paramedics came when I pressed the button on my wrist. They were very prompt.

5 years ago

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Anonymous Newark, OH

I like that I have two devices, one around my neck and one on my wrist, I like that very much. I like that I can take it in the shower with me. That is a good thing.

5 years ago

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Sharon Gilbertville, IA

They have been very helpful if I have any questions. I wish it would outside the house as well as inside the house but other than that I like it fine.

5 years ago

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Anonymous Roanoke, TX

Like it because it has GPS on it. I used it one time and it worked fine. The plastic part is worthless, I made my own expansion band which they guaranteed me I could replace the wrist part with an expansion band and that was not true.

5 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry that the band of the device has been less than satisfactory. If you continue to have issues, please contact our Customer Care team at 800-313-1191. Thank you.

Aug. 25th, 2020

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Anonymous Elmwood Park, NJ

So far so good except I have heard other people have cheaper ones than what I got so that is strange. My friends who had it already got it for much cheaper than what I got.

5 years ago

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Brenda Carlisle, KY

They have always been so friendly. I like that is helps me be safe at home so I can be independent and my family feels safer that I have it since I had a stroke.

5 years ago

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Gary Muskegon, MI

The device is very easy to use. I put in on my shirt when I get up in the morning and then recharge it when I go to bed at night. They pop right in and respond when the alarm goes off.

5 years ago

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Wanda Richmond, IN

I find it satisfactory. I have tested it several times and they were very nice about it. They answered my questions. I am happy with Medical Guardian.

5 years ago

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Kathi Oregon, WI

I like that it is very easy and handy. Their technical support was very helpful when I was setting it up and getting everything organized. Everyone was professional.

5 years ago

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Stanley Camarillo, CA

I got it because I fell and broke my hip and had trouble being found so I got it so something won’t happen again. The device is fine. It gives me security.

5 years ago

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Kelly Thomas Unionville, MO

Very easy to work with the person who sold me the product. I have not had enuf time to familiarize myself with the product to write or say much abt it.

5 years ago

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Peggy Bellingham, WA

Everyone at Medical Guardian has been very helpful. They are kind and professional. They answered all my questions right away. There was not trouble when we activated it.

5 years ago

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Pat Hamden, CT

I really like the convenience and the customer service. The technician stayed on the line with me and we resolved all the issues I had with the device.

5 years ago

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Anonymous Ames, IA

I like that is easy to wear. Somebody answered when I hit the button. It does bother me that I have to charge it every 3 to 4 days. That was not what I expected.

5 years ago

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John Vinemont, AL

I wish the loop that you put around your neck was a couple of inches longer because when you are a big person it is right on your neck but it is convenient to use.

5 years ago

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John Holly Springs, NC

It's very effective. They answer if you call and help right away. The unit has fall detection and GPS, which is a big plus. It definitely gives me the feeling of security.

5 years ago

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Maria Dallas, TX

My kids got it for me. I am not worried anymore. If something happens, right away I will be taken care of by pushing the button. It gives me security.

5 years ago

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Marvell Thornton Clinton, MD

How do you expect to get a rating from a customer who has not had to use the product yet....thank The Lord...so hopefully if that need arises can give higher rating. Also, I wear the watch and the rubber wrist band seems to irritate now and then. Is there another wrist band available?

5 years ago

Reply from Medical Guardian

Hi, Marvell. Thank you for your review. We're glad you have not had to use the product for an emergency at this time. We do not have other wristbands available, but you are welcome to change the current one out for one that is more comfortable. Please contact our Customer Care team 800-313-1191 for assistance. Thank you.

Aug. 4th, 2020

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Patti Atkins Mount Pleasant, SC

I have the larger portable pendant ... it is rather large and gets intge way...magnetic clasp detaches easily and catches on things... I may go to the smaller in home pendant.

5 years ago

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Anonymous

Poor service. Later delivery than promised. I am returning the medical guardian alert because my father-in-law died. I am having to pay a $50 restocking fee and it was only used for 2 days actually before he died. I was not told of a restocking fee except for damage and this unit is not damaged. I will never recommend medical guardian as I have use Life alert previously, and it was worked out wonderful. Also I did not have to pay to have my mother's Life alert returned after it wasn't no longer viable to use. Now I have to pay medical guardian $50 restocking and if it's not restocked within 32 days which is their length of time to process it I have to pay for another month. Better business bureau will get a copy of this.

5 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry to hear about your father-in-law and for the less than satisfactory experience you had closing his account. We are going to send you a private message to obtain some account-specific information to investigate this for you. Thank you.

Jul. 28th, 2020

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Clara

The flexibility of the range of service is great. When I called customer service to make sure that the tested worked and to ask a couple of questions, they were very helpful.

5 years ago

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Anonymous

They always answer my questions fully. I think the device works and can save my life. I don’t like that it is heavy but I have still recommended it to 4 friends.

5 years ago

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Joyce L. Olmstead

Ability to get just what I needed and the cost. The gentleman I spoke with was knowledgeable and really took the time to help me with my special needs .

5 years ago

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S Seville, OH

I tested it the day I got it in the main and it worked fine. It's fairly small and I can keep it under my clothing and most people don't know that I have it.

5 years ago

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Kathleen Redding, CA

I haven't had to use it. I have tested it and it works real good. Just the comfort of knowing that if something happens I have help because I live alone.

5 years ago

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Anonymous McKees Rocks, PA

It's accurate and I like it. I have tested it and I hae used the device twice for an emergency in the hospital. It's a good product that is important to have.

5 years ago