Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Patti Hammond

My father in law has the type that senses when you fall. He complained that it called him "all the time" and refused to wear it. But my mom used it before she went in to assisted living and had no problems.

6 years ago

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Verified Customer

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Arnold

It's convenient. We tested it and the response was really quick which is really good. The lady doing customer service was very helpful. I would recommend Medical Guardian.

6 years ago

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Verified Customer

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Mary

I like that it's convenient to use when something happens. They are real nice people that are patient and walk you through step by step. I really appreciate that.

6 years ago

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Anonymous

They were very responsive when I tested it a couple of weeks ago. I don't like that if you have it near you in the bedroom at night it lights up the whole room.

6 years ago

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Verified Customer

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Ruth

I dropped the lanyard on the dresser and it detected a fall so they called me right away. I was fine but so appreciative that they called. I would recommend it to others.

6 years ago

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Verified Customer

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Ruth Lincolnton, NC

Customer service answered the majority of my questions right away. They didn't send my bracelet the first time so I had to wait an extra week for them to send it. I like knowing that the company will be there for my mom.

6 years ago

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Verified Customer

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Edwin Gainesville, GA

I don't like that the medallion in the middle seems to come out of the holder and around my neck. I have not had to use it, but when we tested it four weeks ago the test went very well.

6 years ago

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Lula Ellensburg, WA

The worst part of is that you have to keep charging the unit. Then it has to be with you at all times so that can be kind of hard. It works very well when testing as long as I am close to the base. I have already recommended it as because my son said it was one of the best out there so I recommended it on that fact.

6 years ago

Reply from Medical Guardian

Hello Lula, we'd like to take a look at your device and determine if you're experiencing any technical issues. We're going to send you a private message to obtain your account information. Thank you!

Aug. 7th, 2019

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Anonymous North Platte, NE

My experience with Medical Guardian has been excellent so far. I think it is a wonderful company. I have had to use the medical device yet but I'm wearing it every day.

6 years ago

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Verified Customer

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Anonymous Panama City, FL

As far as I can tell if it's a good machine. I tested it when I first got it and it worked just fine. I wish I could have gotten it cheeper due to my income.

6 years ago

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Anonymous Stanberry, MO

We've run a test on it a few times and everything works fine when we test it. We haven't had any trouble with it. I haven't had a lot of experience with customer service other than purchasing it so everything's been good.

6 years ago

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Verified Customer

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Joan Waverly, NY

It worked very well. I had to use it in the middle of the night one night and two policemen and then the ambulance was at my door probably in ten minutes.

6 years ago

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Verified Customer

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Ellen

I like that the device is waterproof and can be tracked outside the home. The customer service is very courteous. I've accidentally pressed it a few times and it worked.

6 years ago

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Anonymous

They are able to answer any questions I had and were very efficient during the setup. I like that I no longer have to worry. It worked when I tested it this weekend.

6 years ago

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Verified Customer

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Constance

Sometimes when I'm changing or putting my clothes on, it will say a fall is detected when there wasn't one. I was at the gym and I did actually fall while I was wearing it and it did not go off. Since then, I wont recommend them.

6 years ago

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Verified Customer

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Beverly

It's convenient, I usually wear the lanyard because the watch is bulky. But, the neck piece is fine. When I have accidentally set it off the response was very quick.

6 years ago

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Mona

They were very very friendly and knew what they were doing. They got everything set up in record time and I was pleased. I have already recommended it to friends.

6 years ago

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Verified Customer

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Dannie Orient, OH

I fell in the barn and I had to press it. The operator called my wife without any problems and she was able to come help me up. I would recommend it to my friends.

6 years ago

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Mary Charlotte, NC

I got a call at five or six one morning and it was very professional. I told him not to call nine one one because it was a false alarm but it gave me great confidence in the system. It's well worth the money.

6 years ago

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Verified Customer

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James Jay, OK

I've tested it twice and both times were excellent. The guys answered on the little speaker really quickly. It's made me feel a little more secure in case something happens.

6 years ago

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Verified Customer

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Barbara Greenville, NC

Having a medical device is very comforting to me because I live alone. Medical Guardian is wonderful and trustworthy. I would recommend them to my friends.

6 years ago

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Verified Customer

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Kyle Beaufort, SC

When I tested the device It it took awhile for a operator to respond to the call. It's not a terribly long wait but it's not instantaneous either. I'm satisfied and happy with the device and and their customer service.

6 years ago

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Teresa Brawley, CA

I like knowing that if there ever is a problem that help will come right away. The customer service has been great so far. I would recommend it to friends.

6 years ago

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Verified Customer

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Betty Longview, TX

I accedently dropped it and set it off and they called me immediately. I haven't had it very long but I'm glad I do have it. I would recommend it to friends.

6 years ago

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Verified Customer

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Mary Cordova, TN

It's easy to use and was easy to get it set up. Terminating service was a surprise because I have to send the unit back and I did not keep the original packaging. So ,that's a bit of a hassle.

6 years ago

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Librado Sacramento, CA

I feel very safe having it on me when I leave the house. I've tested it a couple of times to make sure it was working and I got a very quick response.

6 years ago

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Verified Customer

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Dianne Guin, AL

The medical alert device is convenient and easy to use. I have used it once and tested and everything has been great. I would highly recommend it for anybody who lives alone.

6 years ago

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Patricia

I trust because I know it works. It is true that it is extremely sensitive, it goes off when there is no problem, it costs me trip to the hospital because I was trying to turn off the alarm and I missed a step, so I am not going to use the fall detection. They are very quick to answer my calls and that is all I need to know.

6 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. We will send you a private message to obtain your account details. Thank you again for your review, and have a great day!

Jul. 26th, 2019

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Verified Customer

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Gayle

I think Medical Guardian is perfect. The company is great, I had an issue when I first started and they took care of it right away. It was a good experience.

6 years ago

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Verified Customer

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George

They notify you right away, there is no delay if it goes off. The response is immediate. It is convenient and it is not a bother, you don't even know it is there after time.

6 years ago

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Verified Customer

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Georgene Lawai, HI

Customer service was very courteous and they answer all my questions that I might have. I like the whole thing, it is convenient. It is noisy, it scare my cat, but at least I know somebody will hear it.

6 years ago

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Caroline Escondido, CA

The one thing I dislike it that they did not let me know what kind of medical alert we got. You have to have a land line, so I was a little disappointed with that. We're having to send it back to get another device. Customer support is very good about answering questions when you have them and they were very good about letting us return it.

6 years ago

Reply from Medical Guardian

Thank you for the review! We're very sorry if there was any confusion about the product you were getting or what requirements there were for this device. We will reach out to you regarding this issue. Thank you and have a great day!

Jul. 26th, 2019

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Anonymous Alamosa, CO

I would not recommend this particular model at all. I can't push the button and hear the voice immediately and I don't like the fact that I need to carry this other piece with me. I like the assurance that I would be able to get in touch with someone.

6 years ago

Reply from Medical Guardian

Hello, we'd like to discuss some of the other options that we offer and see if any of those meet your needs/lifestyle. We're going to send you a private message to obtain your account information to reach out. Thank you!

Aug. 7th, 2019

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Faith Ocala, FL

I like that it is convenient, but I don't like the money. They are very good about checking in every month. You can't use it at a distance from your house and I told them I needed it for going out but other than that it is pretty good.

6 years ago

Reply from Medical Guardian

Faith, thank you so much for leaving a review! We are glad you feel protected with our service, and we couldn't be happier that you are trusting us with your peace of mind. We offer a service that is the most affordable without sacrificing quality. If you are looking for a product to give you protection at home and on-the-go please give us a call, and we would happily switch you to a different product that better suits your needs. If there is anything else we can do to receive a 5-star please let us know, and thanks again for your review! Have a great day!

Aug. 15th, 2019

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Patricia Birmingham, AL

My son tested it for me and it went very smoothly. They just answer right away and they were setting it up without any problems at all. The representative was very informative when he called me.

6 years ago

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Verified Customer

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Marie DeRosa

I have only had it for about 1 month so it is hard to rate it. I have heard many good things about it. What I like about it, it not hooked up to my phone like my other one was.

6 years ago

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Martha Grimm

Its confortable and easy to charge, but have been trying to tell me the way it should be charged, you told me you would give me a call to explain, never have

6 years ago

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Judy Evans

l coudn't can't push alarm will go off automatically.. Sure I also heard starting price $19.99 . I pay more.. I called & talked to male & was told ad wasn't yours. Really want alarm to go off if unable to push.pushup

6 years ago

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Verified Customer

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Ella Mae Folley

So far I haven't had any issues with it the only thing is that The Wristband seems to be stretching out. And I'm afraid to wear it at night in case I'm not going against the bed and it goes off

6 years ago

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Verified Customer

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Kathryn Spencer

I researched other prominent alert companies. Medical Guardian provided the coverage, the service, the fast response and best price. I am very satisfied.

6 years ago

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Verified Customer

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Marcene Salt Lake City, UT

I think it's very operable and in good shape. I've used it twice. I fell and they answered and the other time they just called me to make sure it worked on my end.

6 years ago

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Betty Ridgecrest, CA

It doesn't take up much room and I wear it around my neck. The customer service was courteous and gave me an explanation of what I needed to do and why so I was pleased with it.

6 years ago

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Dot Columbia, MS

Tested it and it has gone quite well. It takes care of any problems with my health. I can wear it in my house or out wherever it is covered. They take care of business.

6 years ago

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John Fox Lake, WI

I've called customer support several times because I have had questions and they answered right away. There is nothing I don't like about it. I am very happy with it.

6 years ago

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Dixie

Device is simple and straightforward. tests went smoothly. It has been very good and I feel safe with them having it. The support from the company has been very good.

6 years ago

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Betty

I tested it the other day and the only problem I had was the person that answered had an accent and I couldn't understand him very well. I like how quickly they answer the phone.

6 years ago

Reply from Medical Guardian

Hi Betty! Thank you for your review. Let us know if you need anything else. Have a wonderful day!

Jun. 19th, 2019

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Wanda

It is not perfect but it is sufficient for what I need. I would probably recommend it. I think the wrist bracelet it a little big and gaudy but other than that everything it fine.

6 years ago

Reply from Medical Guardian

Hi Wanda, thank you so much for your feedback! Please let us know if you need anything. We're hear to help!

Jun. 19th, 2019

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Violet

It worked fine when we tested it. I got a couple of letters saying they didn't get the information on the paper work and they spelled my name wrong and I corrected it and they didn't and I had to call them but other than that I have not used customer support.

6 years ago

Reply from Medical Guardian

Hello Violet, please accept our apologies for this! We're here to help if you need it. Thank you for choosing Medical Guardian!

Jun. 19th, 2019

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Gail

I've had it a short time and there is nothing I dislike. I like the security of having it. I think the company is fine so far, they are interested in getting my feedback.

6 years ago

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Kerry Los Angeles, CA

It is really expensive. I don't like that I have to wear the necklace, it is so sensitive, I can roll over and it goes off but that is the most annoying thing. It can be a scary situation. Customer service is responsive.

6 years ago