Name: Medical Guardian
Rating: 4.1

check_circle

Verified Customer

star star star star star

Anonymous

With one of the pendants I wear around the house the plastic sticks to my skin, but that's the only complaint I have. I test it once a month and like the feeling of security.

5 years ago

check_circle

Verified Customer

star star star star star

Beverly

I like the device, but I don't like the cord thing hanging on my neck. I think it's very bad. They should have put like a chain or something. I do feel confident wearing it.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Beth Wagoner

there was confustion about whether the plan i selected had fall detection. was told it did, but my mother has fallen twice and it didn't not work. i found the customer service person in the sales area was much more friendly and helpful than just calling for service questions. also had to wait on hold for that. in

5 years ago

Reply from Medical Guardian

Beth, thank you for reaching out. We're sorry for the confusion surrounding the functionality of your mother's device and also apologize for your experience when reaching out to our Customer Care team. We would like to take a closer look at your concerns. So we can best assist, would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will be in touch. Thank you for your feedback!

Apr. 30th, 2019

check_circle

Verified Customer

star star star star star_border

JoAnn Sindall

Living alone I feel more relaxed now knowing I can get help if I need to. The only drawback is remembering to put the device in my purse when I leave the house but I'm getting better!

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Stuart, FL

They are always courteous. I accidentally pressed the button and it was kind of scary, but they were very nice. We tested the device and it works perfectly.

5 years ago

check_circle

Verified Customer

star star star star star

Eric Easton, PA

I laid it on the counter once and then the police showed up my door. I must have accidentally pressed it. Besides that, I haven't had any problems with it.

5 years ago

check_circle

Verified Customer

star star star star star

Krista Carrollton, TX

It is nice that you can choose a pendant or a watch. It makes it easy to access. If you accidentally bump the button, they will call to make sure you are okay.

5 years ago

check_circle

Verified Customer

star star star star star_border

Donald Barrington, IL

Love the safety that the device provides. I have some trouble keeping the device charged. The connection is very touchy and it doesn't always engage. The people on the phone are very helpful and conscientious.

5 years ago

check_circle

Verified Customer

star star star star star

Carla Murray, KY

I fell and I was seriously hurt and within 45 seconds I have somebody on the line to get me help. I'm just happy that I have it in my home and to know that I'm safe.

5 years ago

check_circle

Verified Customer

star star star star star

Kelcee Richland, WA

I like that if you accidentally press the button, you are able to cancel the call. I tested my device a couple days ago and the customer service was amazing.

5 years ago

check_circle

Verified Customer

star star star star star

Luis Fort Lauderdale, FL

Customer service was very informative. They weren't pushy, and really sought to help the customer. I didn't like that I had to pay for a lot of upfront costs.

5 years ago

check_circle

Verified Customer

star star star star star_border

Gerry McLean

I've accidentally pressed the button on my watch and it seems to take much longer than I thought it would for an actual human voice to answer. It concerns me that if it were a true emergency if it would take this long?

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tami

When we do a test call, the phone rings several times before a rep picks up. In a real emergency, that is a concern for (me) when thinking of my 80 year old Mother and if she is alone and needs help, she also struggles to hear the rep on the line. We have also had trouble with the billing and your company sending out someone elses information to our address.

5 years ago

Reply from Medical Guardian

Tami, thank you for your feedback. We apologize for the previous issues you had with regards to billing and account information. We hope we were able to resolve these issues for you both. We would definitely like to look into the response time issues you mentioned with your mother's unit. So we can best assist you and your mother, would you help us in locating her account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will be in touch. Have a great day!

Apr. 24th, 2019

check_circle

Verified Customer

star star star star star_border

Christle Centralia, WA

Really like Medical Guardian. It is easy to wear and like what it does. Haven't had an emergency yet but just knowing I can get help wherever I am is a get relief.I do think theMonthly premium too high.

5 years ago

check_circle

Verified Customer

star star star star star

Katie Guyton Los Angeles, CA

I actually didn't purchase Medical Guardian (only because Kaiser suggested another company that gives Kaiser members a huge discount) but customer service was excellent.

5 years ago

check_circle

Verified Customer

star star star star star_border

Lola

I think the price is a bit high for some people per month and it should be a little cheaper but I like everything about it. They're fine to deal with and come right on to help.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Ken And Sue Boulder, CO

I am not quite sure it fits my need and in fact I am about ready to call them and say I want to return it. I think it is a marvelous device I just don't think we need it. It is made well and works well and I would certainly be glad to use it again later on if our situation was a little more critical.

5 years ago

Reply from Medical Guardian

Thank you for your feedback! We see that you were able to speak with our Cancellations department and provided instructions for canceling out your account. Please don't hesitate to reach back out if you have any additional needs.

Apr. 24th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Marion Holyoke, MA

It is a little chunky bit durable and the only real disadvantage is that it will not hold a charge. I cannot get through the day with just one charge. I have tested it quite a but and the company is fine I think they need a better product. I haven't returned the watch yet but I would really like to because I don't think I am going to like it at all.

5 years ago

Reply from Medical Guardian

Marion, thank you for your feedback. We're sorry that you've experienced technical issues with your device. We would like to see if we can resolve those battery issues for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 24th, 2019

check_circle

Verified Customer

star star star star star

Leila Northwood, IA

I am really glad I have it, I feel very secure. It is very easy to wear around my neck. I test it and they are polite and customer support were very efficient and polite.

5 years ago

check_circle

Verified Customer

star star star star star

Mary Suwanee, GA

I like it because I can talk right into my button, which I carry around my neck all day and charge at night, and I don't have to go to another room to answer the call.

5 years ago

check_circle

Verified Customer

star star star star star_border

Bruce Sorensen

The customer service is great. Luckily we have never had to use it, so I can not rate the emergency services. I took one star off for delivery. It took 10 days to teceive the equipment. Also the watch alarm is bulky.

5 years ago

Reply from Medical Guardian

Bruce, we hope you never need to use our services! We thank you for the additional feedback and are happy that you are satisfied overall. Have a lovely day!

Apr. 16th, 2019

check_circle

Verified Customer

star star star star star

Hope Converse, TX

Although I have not had a need to use it for emergency purposes, I am glad that I had a choice to make a primary family member as first responder before EMS showed up.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Julie Nielsen Stevens Point, WI

The first test we did was fine, the 2nd test connected as a different person and different address. We have only had this system not even 3 months yet and already the necklace button doesn't work. Thankfully we got the wrist band too and that still works! Couldn't get through to customer service about being connected to the wrong person, but did leave a message and was called back the next day and it was fixed. However, the necklace button still doesn't work when we re-tested.

5 years ago

Reply from Medical Guardian

Julie, we thank you for reaching out. We're sorry that you experienced some technical difficulties with both the wrist band and with regards to account information. We're happy the account issue was resolved but want to make sure that the wrist band functions as it should. We will be in touch shortly to help resolve this issue for you. Have a great day!

Apr. 17th, 2019

check_circle

Verified Customer

star star star star star_border

Paula Lady Lake, FL

Need more consistent communication between what sales people say and actual response. Was told I would receive a call before 911 was called but 911 was already on the way. I was glad and like 911 to go immediately.

5 years ago

Reply from Medical Guardian

Paula, we apologize for the confusion. Customers do have the option of setting up their accounts so emergency contacts are reached out to prior to contacting 911. By default everything is set-up the other way around, so 911 is contacted and then emergency contacts. It sounds like your account set up to your liking, but if that is not the case, please reply directly to this message and we will call about updating your account settings. Please reply with the full name of the device user, their name and address if you wish to make changes. Any information shared in your response will not be posted publically. Thanks for the feedback!

Apr. 17th, 2019

check_circle

Verified Customer

star star star star star

Anonymous Powers, MI

I was very pleased with customer service when I bought the device. Both of my watch straps have broken already. Everyone at Medical Guardian is kind and not pushy.

5 years ago

Reply from Medical Guardian

Thank you for the review. If you still need help with the watch straps, please reply directly to this message with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a lovely day!

Apr. 17th, 2019

check_circle

Verified Customer

star star star star star

Linda Fort Wayne, IN

Customer service always responds quickly to my calls. I don't like things around my neck or wrist, so this bothers me. Customer service is polite and kind.

5 years ago

check_circle

Verified Customer

star star star star star

John Little Rock, AR

When I called in the order, Medical Guardian was very thorough. The watch is great because it can be used and it's something that's with my father all the time.

5 years ago

check_circle

Verified Customer

star star star star star

Virginia Mount Orab, OH

The device gets in my way all the time. There was only one time when I had to open the door and called Medical Guardian and then someone asked if I needed any help.

5 years ago

check_circle

Verified Customer

star star star star star

Mary Lou Pecos, NM

Every time I've called, they answered right away and they answered all my questions to my satisfaction. The system is convenient. I'm very happy with Medical Guardian.

5 years ago

check_circle

Verified Customer

star star star star star

Ronald G Lake Preston, SD

I've tested it several times and within a short period of time, I've gotten a response and the person at the other end of the phone was very professional about the situation.

5 years ago

check_circle

Verified Customer

star star star star star

Flora

I like that it is waterproof and that it has the GPS system already built into it. I also like that they can conference call family members and the EMT at the same time.

5 years ago

check_circle

Verified Customer

star star star star star

Pamela

We didn't get the cover for it, they were going to send me one but haven't yet. They always treat me really nice when I push the button and ask me if I'm alright.

5 years ago

check_circle

Verified Customer

star star star star star_border

George

I feel like Medical Guardian is not as quick as they claim. The guy who sold it to me said about 20 seconds for a response time and it was well over a minute before the call was answered.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Testing the device is easy, it goes smoothly. They're always available to answer my questions. The only thing that might be better is the necklace that the pin is worn on.

5 years ago

check_circle

Verified Customer

star star star star star

Charlene

I tried to test my buttons and I couldn't get them to work. So, I called them for assistance and they helped me get it taken care of and were friendly about it.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Eileen

I've had nothing but problems since I ordered it in January. I just spoke to a person a couple of hours ago and I am very disgusted with the service. I was not told the proper things and never told about insurance or if something happened how much would it cost. I've had four or five phone calls and I'm very very disgusted. The device broke the other day. It's just a little piece of plastic and the thing just broke. I've been waited for two months to get a paper bill in the mail and it was going to cost two extra dollars a month and I said no problem and then the bill came and it was three dollars more a month. We were going to replace it with a necklace and it was supposed ot be here Thursday and they needed a payment right away so I gave them my debit card and I told them they ought to destroy that number and they said they would and they called me today and they still have my debit card number on file.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Kingman, AZ

I like that you can wear it in the shower and I've got it on all the time night and day and I like that I've got GPS so whenever I leave home I can take it with me.

5 years ago

check_circle

Verified Customer

star star star star star_border

Linda Santa Barbara, CA

When I push the call button, it takes a little bit longer. A quick response would be a good idea. I tested it yesterday and the delay time was so long. Unbelievable for them to pick it up and find out if anything was wrong.

5 years ago

check_circle

Verified Customer

star star star star star

William Owings Mills, MD

Each time the button was pushed they answered in a timely manner. The unit itself didn't come with an actual carrying case and sometimes I'm afraid to lose it.

5 years ago

check_circle

Verified Customer

star star star star star

Jean Huntington, WV

In the middle of the night I had to push the help button and the response was immediate. It lets me know if it needs charging because I would sometimes forget.

5 years ago

check_circle

Verified Customer

star star star star star

Barbara C

It's easy to use and the quality of the strap on the watch doesn't work very good all the time. I like the quality of the device, I just don't like the watch strap.

5 years ago

check_circle

Verified Customer

star star star star star

Martin

Sometimes it's a little difficult to get on and push it through the little strap so it stays in place. My experience is very new but so far I'm very satisfied.

5 years ago

check_circle

Verified Customer

star star star star star

Sallie C Sioux Falls, SD

They've been very professional and explained the device to me. I like wearing the necklace but sometimes it bothers me so I go to wearing the bracelet.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Brenda Finlay

No volume control, battery runs down too often, not waterproof. My mother is the one who TRIES to use the watch. She has dementia and she is very hard of hearing. We have to try and help her remember to charge the watch every other day. When we did the practice runs on the device, she could not even hear the people on the other end. I'm just praying she never has to use the watch. I doubt very seriously if she could understand anything they tell her to do.

5 years ago

Reply from Medical Guardian

Brenda, thank you for your feedback. We're sorry that your mother's experience with her Medical Guardian device has not met your expectations. We offer a variety of products to meet the needs of our customers. We may have another device that better meets the needs of your mother. If you are interested in discussing additional device options with our team, please reply directly to this message with the following information: your mother's name, address and telephone number. If you would like us to speak directly to you, please include your number as well. Any information included in your response will not be posted publically. Thank you for reaching out. Have a great day!

Mar. 26th, 2019

check_circle

Verified Customer

star star star star star

Katherine

Everybody answers calls promptly, and keeps me informed on my account. Every time I have called, they have been very informative. The device is easy to use and unobtrusive.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Mike Moore

It was difficult to set up. My neighbor has a competitive product and it was much more simple to set up. Also you have limited west coast hours on the weekend. Finally, we have not yet needed to use the service so it's difficult to make a fair evaluation

5 years ago

Reply from Medical Guardian

Mike, thank you for your feedback. We're happy to hear that you have NOT needed to make use of our services yet, but hope that they provide you with some additional peace of mind as you go throughout your day. We definitely would love to hear more about what made your setup process difficult compared to your neighbor's. Please feel free to reply directly to this message with any additional details you are willing to share that you feel may be helpful. We appreciate any feedback you can provide. Thanks for reaching out. Have a great day!

Mar. 14th, 2019

check_circle

Verified Customer

star star star star star

Anonymous

Customer service is very attentive and willing to be patient with those who are hard of hearing. They are very timely in notifying 911 if there is a notification.

5 years ago

check_circle

Verified Customer

star star star star star

Madeline

Customer service is very knowledgeable on the product. The service is easy to understand, and it works perfectly. The price is average but I can afford it.

5 years ago

check_circle

Verified Customer

star star star star star

Karen Adams, WI

We haven't had any problems with setting up the device. I think the price is a little expensive, but its what we need. The device is convenient and helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Ruby Noggle

The advertisements on TV makes it look reputable. I tested it twice to make sure it was working properly, and they were prompt in answering the phone.

5 years ago