Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Kelcee Richland, WA

I like that if you accidentally press the button, you are able to cancel the call. I tested my device a couple days ago and the customer service was amazing.

6 years ago

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Verified Customer

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Luis Fort Lauderdale, FL

Customer service was very informative. They weren't pushy, and really sought to help the customer. I didn't like that I had to pay for a lot of upfront costs.

6 years ago

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Verified Customer

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Gerry McLean

I've accidentally pressed the button on my watch and it seems to take much longer than I thought it would for an actual human voice to answer. It concerns me that if it were a true emergency if it would take this long?

6 years ago

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Verified Customer

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Tami

When we do a test call, the phone rings several times before a rep picks up. In a real emergency, that is a concern for (me) when thinking of my 80 year old Mother and if she is alone and needs help, she also struggles to hear the rep on the line. We have also had trouble with the billing and your company sending out someone elses information to our address.

6 years ago

Reply from Medical Guardian

Tami, thank you for your feedback. We apologize for the previous issues you had with regards to billing and account information. We hope we were able to resolve these issues for you both. We would definitely like to look into the response time issues you mentioned with your mother's unit. So we can best assist you and your mother, would you help us in locating her account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will be in touch. Have a great day!

Apr. 24th, 2019

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Katie Guyton Los Angeles, CA

I actually didn't purchase Medical Guardian (only because Kaiser suggested another company that gives Kaiser members a huge discount) but customer service was excellent.

6 years ago

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Verified Customer

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Christle Centralia, WA

Really like Medical Guardian. It is easy to wear and like what it does. Haven't had an emergency yet but just knowing I can get help wherever I am is a get relief.I do think theMonthly premium too high.

6 years ago

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Lola

I think the price is a bit high for some people per month and it should be a little cheaper but I like everything about it. They're fine to deal with and come right on to help.

6 years ago

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Ken And Sue Boulder, CO

I am not quite sure it fits my need and in fact I am about ready to call them and say I want to return it. I think it is a marvelous device I just don't think we need it. It is made well and works well and I would certainly be glad to use it again later on if our situation was a little more critical.

6 years ago

Reply from Medical Guardian

Thank you for your feedback! We see that you were able to speak with our Cancellations department and provided instructions for canceling out your account. Please don't hesitate to reach back out if you have any additional needs.

Apr. 24th, 2019

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Marion Holyoke, MA

It is a little chunky bit durable and the only real disadvantage is that it will not hold a charge. I cannot get through the day with just one charge. I have tested it quite a but and the company is fine I think they need a better product. I haven't returned the watch yet but I would really like to because I don't think I am going to like it at all.

6 years ago

Reply from Medical Guardian

Marion, thank you for your feedback. We're sorry that you've experienced technical issues with your device. We would like to see if we can resolve those battery issues for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 24th, 2019

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Leila Northwood, IA

I am really glad I have it, I feel very secure. It is very easy to wear around my neck. I test it and they are polite and customer support were very efficient and polite.

6 years ago

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Verified Customer

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Mary Suwanee, GA

I like it because I can talk right into my button, which I carry around my neck all day and charge at night, and I don't have to go to another room to answer the call.

6 years ago

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Bruce Sorensen

The customer service is great. Luckily we have never had to use it, so I can not rate the emergency services. I took one star off for delivery. It took 10 days to teceive the equipment. Also the watch alarm is bulky.

7 years ago

Reply from Medical Guardian

Bruce, we hope you never need to use our services! We thank you for the additional feedback and are happy that you are satisfied overall. Have a lovely day!

Apr. 16th, 2019

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Hope Converse, TX

Although I have not had a need to use it for emergency purposes, I am glad that I had a choice to make a primary family member as first responder before EMS showed up.

7 years ago

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Verified Customer

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Paula Lady Lake, FL

Need more consistent communication between what sales people say and actual response. Was told I would receive a call before 911 was called but 911 was already on the way. I was glad and like 911 to go immediately.

7 years ago

Reply from Medical Guardian

Paula, we apologize for the confusion. Customers do have the option of setting up their accounts so emergency contacts are reached out to prior to contacting 911. By default everything is set-up the other way around, so 911 is contacted and then emergency contacts. It sounds like your account set up to your liking, but if that is not the case, please reply directly to this message and we will call about updating your account settings. Please reply with the full name of the device user, their name and address if you wish to make changes. Any information shared in your response will not be posted publically. Thanks for the feedback!

Apr. 17th, 2019

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Verified Customer

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Julie Nielsen Stevens Point, WI

The first test we did was fine, the 2nd test connected as a different person and different address. We have only had this system not even 3 months yet and already the necklace button doesn't work. Thankfully we got the wrist band too and that still works! Couldn't get through to customer service about being connected to the wrong person, but did leave a message and was called back the next day and it was fixed. However, the necklace button still doesn't work when we re-tested.

7 years ago

Reply from Medical Guardian

Julie, we thank you for reaching out. We're sorry that you experienced some technical difficulties with both the wrist band and with regards to account information. We're happy the account issue was resolved but want to make sure that the wrist band functions as it should. We will be in touch shortly to help resolve this issue for you. Have a great day!

Apr. 17th, 2019

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Linda Fort Wayne, IN

Customer service always responds quickly to my calls. I don't like things around my neck or wrist, so this bothers me. Customer service is polite and kind.

7 years ago

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Verified Customer

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Anonymous Powers, MI

I was very pleased with customer service when I bought the device. Both of my watch straps have broken already. Everyone at Medical Guardian is kind and not pushy.

7 years ago

Reply from Medical Guardian

Thank you for the review. If you still need help with the watch straps, please reply directly to this message with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a lovely day!

Apr. 17th, 2019

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Verified Customer

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John Little Rock, AR

When I called in the order, Medical Guardian was very thorough. The watch is great because it can be used and it's something that's with my father all the time.

7 years ago

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Virginia Mount Orab, OH

The device gets in my way all the time. There was only one time when I had to open the door and called Medical Guardian and then someone asked if I needed any help.

7 years ago

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Verified Customer

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Mary Lou Pecos, NM

Every time I've called, they answered right away and they answered all my questions to my satisfaction. The system is convenient. I'm very happy with Medical Guardian.

7 years ago

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Verified Customer

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Ronald G Lake Preston, SD

I've tested it several times and within a short period of time, I've gotten a response and the person at the other end of the phone was very professional about the situation.

7 years ago

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Flora

I like that it is waterproof and that it has the GPS system already built into it. I also like that they can conference call family members and the EMT at the same time.

7 years ago

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Anonymous

Testing the device is easy, it goes smoothly. They're always available to answer my questions. The only thing that might be better is the necklace that the pin is worn on.

7 years ago

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Pamela

We didn't get the cover for it, they were going to send me one but haven't yet. They always treat me really nice when I push the button and ask me if I'm alright.

7 years ago

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George

I feel like Medical Guardian is not as quick as they claim. The guy who sold it to me said about 20 seconds for a response time and it was well over a minute before the call was answered.

7 years ago

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Charlene

I tried to test my buttons and I couldn't get them to work. So, I called them for assistance and they helped me get it taken care of and were friendly about it.

7 years ago

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Eileen

I've had nothing but problems since I ordered it in January. I just spoke to a person a couple of hours ago and I am very disgusted with the service. I was not told the proper things and never told about insurance or if something happened how much would it cost. I've had four or five phone calls and I'm very very disgusted. The device broke the other day. It's just a little piece of plastic and the thing just broke. I've been waited for two months to get a paper bill in the mail and it was going to cost two extra dollars a month and I said no problem and then the bill came and it was three dollars more a month. We were going to replace it with a necklace and it was supposed ot be here Thursday and they needed a payment right away so I gave them my debit card and I told them they ought to destroy that number and they said they would and they called me today and they still have my debit card number on file.

7 years ago

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Verified Customer

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Anonymous Kingman, AZ

I like that you can wear it in the shower and I've got it on all the time night and day and I like that I've got GPS so whenever I leave home I can take it with me.

7 years ago

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Verified Customer

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William Owings Mills, MD

Each time the button was pushed they answered in a timely manner. The unit itself didn't come with an actual carrying case and sometimes I'm afraid to lose it.

7 years ago

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Linda Santa Barbara, CA

When I push the call button, it takes a little bit longer. A quick response would be a good idea. I tested it yesterday and the delay time was so long. Unbelievable for them to pick it up and find out if anything was wrong.

7 years ago

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Barbara C

It's easy to use and the quality of the strap on the watch doesn't work very good all the time. I like the quality of the device, I just don't like the watch strap.

7 years ago

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Jean Huntington, WV

In the middle of the night I had to push the help button and the response was immediate. It lets me know if it needs charging because I would sometimes forget.

7 years ago

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Martin

Sometimes it's a little difficult to get on and push it through the little strap so it stays in place. My experience is very new but so far I'm very satisfied.

7 years ago

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Sallie C Sioux Falls, SD

They've been very professional and explained the device to me. I like wearing the necklace but sometimes it bothers me so I go to wearing the bracelet.

7 years ago

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Brenda Finlay

No volume control, battery runs down too often, not waterproof. My mother is the one who TRIES to use the watch. She has dementia and she is very hard of hearing. We have to try and help her remember to charge the watch every other day. When we did the practice runs on the device, she could not even hear the people on the other end. I'm just praying she never has to use the watch. I doubt very seriously if she could understand anything they tell her to do.

7 years ago

Reply from Medical Guardian

Brenda, thank you for your feedback. We're sorry that your mother's experience with her Medical Guardian device has not met your expectations. We offer a variety of products to meet the needs of our customers. We may have another device that better meets the needs of your mother. If you are interested in discussing additional device options with our team, please reply directly to this message with the following information: your mother's name, address and telephone number. If you would like us to speak directly to you, please include your number as well. Any information included in your response will not be posted publically. Thank you for reaching out. Have a great day!

Mar. 26th, 2019

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Katherine

Everybody answers calls promptly, and keeps me informed on my account. Every time I have called, they have been very informative. The device is easy to use and unobtrusive.

7 years ago

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Mike Moore

It was difficult to set up. My neighbor has a competitive product and it was much more simple to set up. Also you have limited west coast hours on the weekend. Finally, we have not yet needed to use the service so it's difficult to make a fair evaluation

7 years ago

Reply from Medical Guardian

Mike, thank you for your feedback. We're happy to hear that you have NOT needed to make use of our services yet, but hope that they provide you with some additional peace of mind as you go throughout your day. We definitely would love to hear more about what made your setup process difficult compared to your neighbor's. Please feel free to reply directly to this message with any additional details you are willing to share that you feel may be helpful. We appreciate any feedback you can provide. Thanks for reaching out. Have a great day!

Mar. 14th, 2019

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Anonymous

Customer service is very attentive and willing to be patient with those who are hard of hearing. They are very timely in notifying 911 if there is a notification.

7 years ago

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Madeline

Customer service is very knowledgeable on the product. The service is easy to understand, and it works perfectly. The price is average but I can afford it.

7 years ago

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Karen Adams, WI

We haven't had any problems with setting up the device. I think the price is a little expensive, but its what we need. The device is convenient and helpful.

7 years ago

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Linda J Utter

We're having a little bit of a problem when testing it, it can take up to almost a full minute before anybody calls back. Other than that, they have always been helpful in setting it up and everyone is courteous.

7 years ago

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Ruby Noggle

The advertisements on TV makes it look reputable. I tested it twice to make sure it was working properly, and they were prompt in answering the phone.

7 years ago

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Joeann Taylor

They're friendly and have treated me so nice. They call automatically and ask for your name and everything. They're really on the ball and answer quick.

7 years ago

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Gary Rice

There is a button that I can carry with me and I don't have to be plugging it in. They are quick to respond, I pushed a button and about 30 seconds later I was connected with a live person.

7 years ago

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Judy Hurst

I was told to test it once a month and I get immediate help when I do. I have to change the bracelet between my arms because I find it a little uncomfortable at times.

7 years ago

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Arlene St John

I have a lot of confidence in speaking with the people, when I push the button someone comes on immediately. It is comfortable to wear around the house.

7 years ago

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Charlotte Jensen Muscatine, IA

When I did the call to test the device, the lady I spoke to was very kind and helpful. It's simple and I'm glad I am able to take it with me whenever I go outside or away.

7 years ago

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Virginia Kramer Mohrsville, PA

I like having it in my home, it's comfortable. The one that you put around your neck is rather bulky, I would like to have something slimmer but other than that it's fine.

7 years ago

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Hazel Mccarthy High Ridge, MO

It can be a little hard for my mother to push the button, she requires both hands to push it. Customer support was very helpful when we set the device up.

7 years ago

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Anonymous Houston, TX

It only takes a few minutes for EMS to get there. I thought they would answer after one ring, but it took 3 rings when I called. The bracelet device is not too bulky and the light tells you if it is working or not.

7 years ago